Baggage claim signs were not updated with my flight information, so I had to guess. The app wasn't updated either.
Not being stranded in Chicago for her airport to 11:30 tomorrow morning the 3rd
Crew was dismissive. Snacks and refills not offered. Poor business class experience. Bed not comfortable compared to Emirates or BA.
Everything was great. Only thing that could’ve made it better was buy on board options for hot food, but the snacks were decent. The flight attendants were great. I had no complaints. I was able to make it to my destination safely
We were Polaris passengers and found the service poor. The food was ok but the flight attendants were not attentive and rushed the service.
David went above and beyond to make our flight the best that it could be
The crew and flight was amazing. I haven't flown United in years but plan to switch to you being my main airline
Wouldn’t let me check in said couldn’t find a ticket had to wait very long Time
Seat cushions were worn down and it hurts as I seated under 5 hours of the plane ride.
I wish I had another choice. Domestic flight in the USA is atrocious.
The travel on premium economy class was very positive. Comfortable with plenty of space and leg room. The service throughout was top notch. Crew members were kind and helpful. Food and entertainment were excellent.
Based on my wife's damaged condition, BA very kindly upgraded us from cattle to business class. MUCH appreciated!! One of these days, as it gains more experience, BA MAY learn how to depart on time (with over 30 years experience with BA, no flight has EVER managed to leave on time), Once airborne, the entertainment was ever so very pedestrian. But the flight was uneventful and the cabin crew's service was superb. And whichever driver landed the aircraft had obviously done it before. But BA unfortunately is learning from that scuzzy airline Delta. Delta is ALWAYS stunned when one of its aircraft actually turns up anywhere and is NEVER ready to receive it -- even when it turns up where and more or less when it is supposed to, NOT an example worthy of emulation.
The flights were on time. Cabin crew were nice. The food was terrible! Checking in was not easy using my phone.
Everything was spectacular except the boarding. It was just a mob of people while all groups were called over the public address system.
Late takeoff, but on time landing. Lost bags, 3 days to find them, still in transit to my location. Power outlets broken, Wi-Fi not working, so much for working on the long flight.
I checked in to bags, one arrived one was delayed. I did not receive the bag for 4 days - arrived on Tuesday, received bag on Saturday!
Everything about the flight check-in was smooth no line the plane is clean and bathroom
Better synchronizing the boarding processes. The audio announcements, the personnel and the digital signage were not saying the same thing. All confusion.
All was good. The headphones they supply are of poor quality. The food is good but too much dairy.
Truly felt "taken care of". Will definitely fly British Airways again.
