At the Doha airport there were at least two security checks where all items have to be separately scanned ( this is after completing a full security screen from Cochin). The walk between terminals at Doha airport is tedious due to lack of in-airport transportation and staff to provide friendly directions. On flight, there was a good selection of entertainment movies. Interesting real time flight maps and camera feeds. Food, snacks and drinks could have been served more frequently. A few more items than the standard 3 meal items ( entree, fruit and yogurt) would have been good. A better staffing ratio and bathroom ratio would have made the trip more enjoyable.
Pros: "Crew was nice and attentive."
Cons: "I was disappointed that the middle seats were booked too. I was expecting the middle seats will be kept empty for social distancing purposes."
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Pros: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Pros: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Cons: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Cons: "Plane was full with some annoying passangers near me. The plane was not very new/clean."
Pros: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Cons: "this time food was not that good which when traveled before."
Pros: "Great cabin crew"
Cons: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
Seats need to be updated. Allowance needs to be made for dinner service at an alternative time
Pros: "I like that there are multiple bathrooms onboard."
Cons: "The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn."
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Pros: "the crew was very polite and professional."
Cons: "the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay."
Pros: "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."
Pros: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Cons: "Seat was shockingly small, even for economy class. TV was poor quality."
Pros: "The crew were all excellent"
Cons: "Dinner choice was poor. Starter was just a few salad leaves."
Pros: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Cons: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."
Pros: "- Special meals available for those with dietary restrictions. - Friendly cabin crew."
Cons: "- Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it."
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
The flight was delayed for more than 5 hours. It was a headache trying to wait for the plane after it got delayed over 4 times. Both Flights took were delayed for 4+ hours... After all the rebooking and navigating around the airport it was a complete hassel
The seating for a transatlantic 8-hour flight was inhumane- I felt squeezed unbearably into an intolerably constricted space meant more for a calf raised as veal than a human being. My economy seat was positioned next to a seat with "more leg room" because my neighbor had paid extra - at the expense of my space which was impossibly reduced. Were it not for the extremely professional compassion and tender attention given to me by the exquisitely attentive flight crew the flight would have been unspeakably awful.
Cons: "I wish kayak gets back to customers .. very poor customer service .. flight delays .. no proper assistance"
Pros: "The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces."
Cons: "More open counters for the plethora of people trying to check in. Started the trip off with frustration"
Pros: "The flight was great and was on time. Down side, no entertainment at all."
Cons: "Lack of entertainment"
Pros: "Staff/crew were fantastic, extremely friendly, very down to earth, like family"
Cons: "I thought the food was very ordinary. Selection and type of food could have been more interesting. Bread stuffs did not seem fresh, but thawed from frozen items"
Cons: "Not even a free water/soda was offered, need to purchase everything."
Cons: "My flight from Venice was almost 2 hours late leaving. I missed my connecting flight to Baltimore and was removed from the list even though the Baltimore flight left about 15 minutes late. I had 25 minutes to make it to my connecting flight but was already removed. Airline said I had to be through security within 35 minutes of the flight. I could not get a flight out until the next day."
Pros: "The A380"
Cons: "Two kids in front of us screamed throughout flight No sleep possible"
The Flight was good, pilot seemed very skillful. My wheel chair sister who could barely walk was allotted the second last seat in the aircraft, with great difficulty she managed to reach on her seat, as she required attendance we were given separate seat, even on request no one cared, so much so there were single passengers who were given twin seats. May not be taken as complaint but a reminder to the checkin staff to keep in mind in future the allottment of wheel chair passengers seats.
Crew did not arrive for their shift and flight delayed for 2 1/2 hours whilst new pilots were found. The man at the boarding gate did a great job keeping us informed and the eventual flight was good. It was just the long delay waiting…….
Cons: "I was charge $24.00 for internet and it was too slow. No meals to purchase"
Pros: "Since the flight was delay almost 4 hours and the replacement plane was very old, but I did get home no comment."
Pros: "The flights were very comfortable and the seats very spacious"
Cons: "A better coordinated wheelchair service. At times we had to fend for ourselves. My husband had to push me in the wheelchair himself at times."
Pros: "Updated seats and comfortable seating. Decent leg room"
Cons: "Snack for purchase and no power adapters in seats of the rear of the cabin . No IFE"
Pros: "United crew were incredibly kind and accommodating. We had 2 lap babies and a 3 year old. They took our carry-on suitcases and checked them through to our destination without charge -- freeing up valuable hands in the process. They also arranged seats to make sure there were enough air masks for us and our 2 lap children. Our 3 year old had his own seat. In doing so, they moved me and 2 others so that my wife and I were in adjacent rows and there was an empty seat next to each of us (where our babies ended up sleeping). They were very kind and helped us in every way. Overall this was the best experience I've ever had on a flight, period."
Cons: "We arrived to one terminal and no one says that the next flight was in tom bradley terminal. After asking on the way, I realized that had to walk more than 35 minutes. No transfer service, no info, nothing. Finally after reach tom bradley terminal, the ANA staff said that they was very delayed and wanted to change my flight."
Pros: "Food tasted great, pilot did great job, bathroom easily available, cabin service reasonable."
Cons: "Unable to sleep, too uncomfortable"
Cons: "Flight left 5 hours hate which included 2+ hours on tarmac being fed nonsensical updates by pilot. Planes entertainment system wasn't operational"