Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
no issues at all... Kudos to the food. This time was really really good
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
The food quality is poor. The staff are very friendly and accommodating. The entertainment program was limited. I experienced a delay of 30 minutes due to two issues. Passenger luggage had to be removed and there was a technical issue with the stairs not detaching from the aircraft. The pilot managed to compensate and we arrived only 15 minutes later. The luggage at Dubai airport was very slow. I waited over an hour.
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
one of my bags was drenched with fish smelling water and all my new clothes bought at dublin and the 23kg checked in bag were all gone waste with very pungent fish smell and also having stains
Paying for reserved seats and never received the seats I paid for !! Just fake and a surprise out of their " box "
My mother got sick and dying and i have to change my flight and they charged me $2260 that is redisclose.
The airplane from IAD to Istanbul was too old. The chairs were to tight and uncomfortable. I continued my travel from Istanbul to Bangkok. This airplane was better and newer than the first one. Even food was better.
The crew was excellent, but the flight was a little delayed and the temperature on the plane was too warm.
Everything was great Turkish airlines should show the same attention to international flights.
Crew on this flight was terrible. Especially one practicular female , she was harassing us and other families with children. Flight was good overall, if not her being rude and aggressive
Pathetic flight. No inflight entertainment and seats were very cramped
I found it okay. Did not think the food was that great. And the service could have been better. Seat was a little cramped. Delay getting to Istanbul made me rush all the way across the airport to get to the connection. This was a not good experience.
Leaving on time would have been a good start . Sat in plane while they cleaned around us . We got to Turkey raced to our next flight to see plane sitting at the gate 5 minutes before departure time to be told “ plane is gone “ while obviously it wasn’t . Showed them time on my phone before departure. Then “ gate is closed “ . Then he said “Instead of talking to me you need to go talk to someone else to get another flight “ . We booked business class no service waited in line to have to rebook same flight day later. Offered hotel room but wait for a bus to heard us to what I’m sure would have been cheap hotel. Opted for private cab and decent hotel at our own expense. Bad service at ever turn . NEVER TURKISH AIRLINES AGAIN !
I requested a special meal (kosher) several months ahead of the flight . It was listed on the Turkish air website that I had a kosher meal. In-flight, there was no kosher meal. I was not able to eat during the nearly 8-hour flight. There also was no kosher meal on the second leg of the trip. The flight attendants said there was nothing they could do. They had no idea why the kosher meal was not provided. Very bad meal service.
Good boarding. Crew started quick with drinks and food. They came around several times for trash which I really liked. Other than turbulence due to storms in the area, flight was great.
Flight crew and pilots did great. Flight way delayed due to a part needing replacement. Based on what the pilot indicated- the maintenance crew could’ve resolved this more efficiently than replacing whole part- and taken less time
The original seat on the flight Toronto Newark had the floor flooded with coffee spilled, so they changed our seat to premium economy. For the flight from Newark to San Salvador we were i the last row, no reclinable seats and beside the toilet. I asked for headsets to the waitress and she gave it to.me test of all the passengers, while she was staying right behind me..
For some strange reason I was put in zone 5 for boarding even though I had paid premium price for a premium seat right behind business class. This must have been a flaw because everyone else around me in the same zone (row) had been placed in zone 3.
The lady who gave me my boarding pass for check in was extremely rude.
The food needs to be improved, up to the standard of the people and the accommodation.
Any flight that gets from point A to B with no drama is excellent.
The boarding on this Air Canada flight from Toronto to Barcelona was a complete mess. The ticket was written under United but they were actually Air Canada flights. We went from one end of the Toronto airport to the complete other side.
My interaction with the flight attendent Eve was horrible. I was seated in 3F and was blown away watching her repeatedly skip me as she took other customer orders for lunch...she took the customer next to me but skipped me, then took everyone's order around me (in front of and behind me) . After she had taken every customer's orders to include those behind me, she came to me and said we are out of everything except one last item. I was mortified, in that, I am a 1k flyer, had pre-ordered AND as an African American could only assume why she repeatedly skipped me...mortified. no words
The United website was easy to use and had all the information I needed. I needed to change my flight and it was accomplished easily on line. I was also easily able to upgrade and for a reasonable price. Boarding went smoothly and the flight was in time. The service was good in board but the crew did not seem happy at all. Limited availability of meals - not much choice for purchase and in business class they ran out of one of the meal choices by row 4. .
Seat in front of my wife was broken so it reclined further than normal and without having to push the recline button so my wife had absolutely no room the entire 17 hour flight. My seat was broken and wouldn't recline at all. Also.. my tray table was sticky and dirty right away before I even used it. Also...the floor in the back of the plane from our row of seats on back was totally soaked and both times we landed water came rushing out of the food/servant area like a flood onto the same already wet carpet. It got everything wet that was placed around our feet...including our shoes and socks.
Flight was smooth but unnecessary long because we had to refuel at FCO Rome. Air hostesses service and response to call light could be better. Both planes were old with broken seat arms and toilets. Why Africans had to be given the farthest Gates is what baffles me and why we have to pay for Aisle seats I found really strange. Is there ever an end to ripping people off even after paying over $2300 for one seat.
On my return flight the TV did not work the entire flight! They knew it wasn’t working but they let me sit there. The guy sitting nièce to me told me he was ok the previous flight and it wasn’t working. This is business class by the way!
Same but worse than international. The inter African flights are worse.
The entertainment (movies) blockbuster and classics never change. I am a frequent Ethiopian flyer and this should be addressed. Not much changed from my summer flight and my December flight. It is annoying - surely you can update the selections more often. Same with food options. It becomes extremely boring to be offered the same exact meals from Washington to Addis to Maputo every trip, each time. AS
Entertainment was very poor. Couldn’t watch anything. Ear pieces were the wrong type .
The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.
The wifi service was really poor I try to use it the service was extremely poor if that could be improved that will go a long way
Was so glad the the captain kept the air. It’s usually suffocating in there.
Yogurt only for the last meal was not what I could eat. choice of a croissant or other item would be preferred. It's a busy time, though, so i understand.
Very poor, they didn't want to attend to me until I missed my flight, my bags are missing
Flight cancelled and i was rebooked on delta. Delta business class is not the same as British
Awful flight. My pre-booked seat was given to a crew member and I was substituted with an awful seat next to the toilet. When I asked about it I was treated with contempt for daring to ask. Par for the course on BA at present.
Crew was attentive and friendly. Plane was comfortable. Bathroom was not very clean, but that is to be expected.
Chaotic boarding at JNB, last minute gate change with no announcements.
I had to give up this flight because my flight to Budapest was delayed and then my luggage was delayed by 24 hours. I tried to reschedule my return to a later date and BA wanted to charge me $500 so I booked a flight on Wizz Air and it was seamless. I am never flying on BA ever again.
Flight cancelled 20 mins before departure, no support with ground transport or hotel booking
The seat pod in business class was dirty and had some white liquid in the food tray. The steward was perfunctory and the hot food was dry. There were lots of children crying as well and the parents could have used a little more help from the crew.
Leaving 1.5 hour layover wasn't enough apparently and that costed me additional 7 hours because of British Airways screw up