A bit rush for transit. Food and entertainment are not available
So far so good but food and entertainment are not available for this flight
The tv monitor in front of my seat was not responding. The flight crew reset it and it still didn’t work.
The ANA crew and their members were all extremely nice and caring. Shout out to the crews for working on Christmas and New Years. Y'all the real MVP
Did not even get on board. Was told I needed an esta agreement. Was not aware of this when I booked the fare and not told about them
Had a hard time finding my assigned seat. No attendants to assist.
Cabin crew was very friendly, requests were satisfied promptly and cheerfully, and the cabin was reasonably clean when I boarded. The United lounges at Newark and Heathrow are always well-run and comfortable, especially Newark. I look forward to the new lounge that will be part of the rebuild of Terminal 2 at Heathrow.
Very friendly staff. The flight was on time. Need a bit heavy covers/blankets. It can get colder with a thin blanket.
Flight crew was amazing! I don't like that the Polaris seats are side-by-side.
The plane was so gross and dirty. Literally saw dust layering and flowing out the grey vents. Dust was all over the air vent knobs to the point where I took my sani wipe and cleaned them down so at least it wasn't blowing my my face. Also, I upgraded and paid for Wifi and it's always so spotty. I get we are in the air, but don't charge for it if it's not going to work. I expect so much more from United. They really are giving up.
The crew could not have been more helpful, my meal was excellent, I slept peacefully until right before landing, and the BA lounge was a godsend. The only negative I encountered was the coffee both on the plane and in the lounge. Not to my taste but that’s a personal preference.
BA have long since lost their way. They are a budget airline without the budget fares. Everything from booking to boarding to flying to arrival is just plain ordinary. I fly BA if the only alternative is Ryanair who are even worse. Otherwise we fly KLM or Lufthansa who are so much better.
They did not provide free WiFi, It could be purchased for, I think, around $25, This seemed excessive.
Ok we did get an upgrade and the flight was delayed 45 minutes BUT without any bias. The crew were excellent, friendly, efficient and verging on exuberant, they all were so happy to do their jobs. Food excellent and the new safety video is fun to watch.
Didn’t make flight and then forced on connecting flights back to LA that cost me another day of travel on an inferior experience.
Boarding could have been better organized. The one member of staff disappeared for a while so boarding by group relied on honesty.
The seat was very uncomfortable. It helped to use the foot rest. Could not sleep because of the seat.
One if not the best Airline I have traveled so far. My only complaint is that flights where delayed.
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
old seat need to go! outdated and uncomfortable. I waited 40 minutes for my bag
