Daily cleaning, installation of cabin HEPA filters on flights from Caribbean Islands
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Scores according to KAYAK customer reviews
Cons: "Economy seat leg support could be better"
Pros: "Yes comfortable flight"
Cons: "Toilets to be checked for cleanliness more frequently."
Pros: "Emirates is a top airline for comfort and extras. Even on short flights customers are treated well."
Cons: "No suggestions"
Cons: "Food worse quality than before. No snacks as well"
Pros: "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
Cons: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Pros: "Very professional and courteous crew..."
Pros: "Smooth flight"
Cons: "I wished I was in business class..."
Pros: "Great service and attitudes by staff."
Pros: "Direct flight"
Cons: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Cons: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Pros: "I love everything about Emirates."
Pros: "The food and service was great."
Cons: "Boarding for priority was a bit slow."
Pros: "Nice flight sttendents"
Cons: "Seats too small"
Pros: "Efficient and good actually good for airline food"
Cons: "Electronic equipment a bit out dated and below standard"
Pros: "Terrific food, not the same old stuff! Professional staff with a great attitude! A little extra legroom never hurts!"
Pros: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Cons: "No foot rest - limited ability to upgrade."
Pros: "Airbus was comfortable. Entertainment was really great."
Cons: "I wish there was more legroom."
Pros: "Good leg room"
Cons: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Cons: "In cochin to Dubai flight , There was no space to put my carry on baggage, I ask the crew to find the place and put it, but one of the crew said there is a place in the front but she cant take it there, I told her if it is above my seat and close to my seat I don't mind to put , some body taken my space its your responsibility to find the place and put it. then she called her supervisor and the supervisor told me the bag is heavy for her, (the bag was only 7 kg). I have to take the bag all the way to front. The crew is very lazy and too much attitude, wont fly this flight any more."
Pros: "Good selection of movies. Nice staff- some of which were able to handle difficult customers better than others."
Cons: "Both flights to Athens and returning to New York were very delayed. As a result, passengers were annoyed and staff members looked obviously stressed as well. On the whole my impression is that this airline keeps up appearances very well but is in fact somewhat disorganized."
Pros: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Cons: "all good."
Pros: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Cons: "Just the coffee was terrible lol,"
Pros: "No wonder Emirates is one of the best airlines in the world!"
Pros: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Pros: "First time flying Emirates. Friendly and attentive staff. Flew on schedule. Comfortable seats. Nice food and clean restrooms."
Pros: "Good Flight."
Cons: "They changed the seats without asking."
Cons: "Crew didn't check properly the needs of other passengers,like blankets they didn't give to other passengers including me"
Pros: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour was good."
Cons: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well. This is true of both onward and return journey."
Pros: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Cons: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
Pros: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Cons: "Boarding process is the one area that could be improved."
Pros: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Cons: "Rude and racist cabin crew!"
Pros: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Pros: "Everyone was super friendly. I enjoyed that the plane was empty that we could all change our seats to be more comfortable."
Cons: "The walking to board my connecting flight was overwhelming, a lot of walking. Also, I understand the food isn't from a 5 star restaurant but the lamb I ate was over cooked and felt very rubbery. As the crew members went around aking if you want Tea or Coffee, I said I wanted coffee. The coffee was cold so I couldn't even drink it, i know I can ask for another one but I felt so disappointed that I'd rather have nothing. My monitor had lots of weird lines on them as the colors were so off on some areas and good on other areas."
Cons: "the baby crying next to us crying thrugh much of the flight. We're still exhausted from not being able to sleep well during the flight."
Pros: "Friendly staff awesome planes wonderful experince"
Cons: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Pros: "Excellent entertainment system though headphones could be better"
Cons: "Dinner served at very odd time --- middle of the night! Some crew quite surly but some very nice"
Cons: "Luggage didn't make the transfer in Dubai. Arrived 2 days later."
Pros: "It was a smooth flight"
Cons: "It was ok"
Pros: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Cons: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Pros: "I did not like the vegetarian food that was offered"
Cons: "Having to go through twice as arrived in terminal C and departed terminal A What a waste of time"
Pros: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Cons: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Pros: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
Cons: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
Cons: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Pros: "Everything you lol for and want in a Quality Airline, You will discover with Emirates Airline"
Cons: "Top Quality - Service, Friendly Crew, Helpful, Confort, Ambience. A great flying Experience."
Pros: "food and drink selection was good. more new movies and television shows needed."
"There was a lady pilot. She helped an older lady get on and off the plane and she helped me with my crabby children get off the plane. It meant the world to me. One of the flight attendants was berating a family in front of me about the 2 year old child’s inability/willingness to wear a mask. I am all for wearing masks, but a little child who doesn’t understand why it’s important to wear a mask and is melting down - is it really that important. I understand the need to follow policy’s."
"Back to front boarding works, drop a lot of the prepared categories to Wheelchair, babies, military and 1st class, then board back to front, it works. had difficulty seeing phone to get free wifi, the items you need to check need to be in bigger font."
Pros: "The crew was amazing!"
Cons: "We were delayed by several hours"
Pros: "I liked the fact I was put into a quality seat after I had booked a normal economy seat. Nice upgrade. I got lots of leg room."
Cons: "The flight was delayed because of a maintenance issue. We made up some of the time, but it was an issue."
Pros: "Nothing. I’ll never do business with Delta again. Not even to make use of the $80.00 voucher credit they extended. Delta San Antonio manager Delphine is an awful representative of customer service, and a horrible person!"
Cons: "I should have never flown Delta."
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Pros: "Price is ok"
Cons: "Delays of three hours are very bad"
Cons: "Lost my bags"
Pros: "Clean, friendly staff"
Cons: "Was sitting next to bathroom and couldn't recline seats Only one item on the menu was available for purchase for dinner."
Pros: "Crew was friendly and efficient."
Pros: "All good."
Pros: "Not a lot"
Cons: "Customer service"
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Pros: "Quick board, quick flight and everything went smoothly."
Cons: "Someone to rub my feet, but that’s wishful thinking."
Pros: "For me the boarding was of fast"
Cons: "The food"
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Pros: "The staff was friendly and helpful"
Cons: "Outlets to charge my electronic devices for the long flight"
Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Pros: "Crew was nice and took care of us. We respected them and got it right back."
Cons: "It was no fault of the airline, but we got his with some weather delays which dampered our very long trip. Also, the leg room on the flight from Detroit to PDX was very small, we got lucky that we only had two people for our row of three seats. Let us stretch some."
Pros: "Friendly crew"
Cons: "No food was served"
Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Pros: "Left on time, landed early"
Cons: "Asked a crèw member to put my bag in the overhead , didn't like his attitude,also asked him for a soda, didn't get it, got it from another attendant"
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Pros: "There were actual meals served on the flight. They were pretty good. Free movies available."
Cons: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."
Cons: "No leg room"
Pros: "The plane had mechanical so we had a long delay. No fun"
Cons: "The attitude of the employees."
Pros: "Boarding is about the only thing I liked."
Cons: "This was a 2 layover rebooking of a one layover flight, which was late (I would be missing my connection). I asked an Air France rep in Japan to assign me an exit row seat (it’s a 14 hrs flight and I am almost 6 ft tall). She showed me the plane diagram and picked a seat, but when I arrived it turned out I was in a row directly behind. WiFi did not worked and the flight attendant said “they could not do anything” My film was interrupted twice (with a random film drubbed in Korean) and had to be reset manually Food was not great (and menues are identical on all delta flights - this was my 5th delta flight in the course of one week), the snack in particular (leek and mushroom cream soup-like mass wrapped in a tortilla - who ever thought of this? And one of the flight attendants was aloof and snappy."
Cons: "late leaving, arriving and taxing."
Pros: "Super nice flight attendant. Really made all of us (business travelers, retired military folks, family with little kids heading to a wedding) feel welcomed and happy. Great experience."
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Cons: "Gate attendant was extraordinarily rude"
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Cons: "The flight was quite smooth."
Pros: "That I was able to sit next to my husband"
Cons: "Everything else."
Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Cabin crew was wonderful. The food was exceptional."
Cons: "The infotainment system was a little spotty."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Quick flight; helpful and friendly staff"
Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"
Pros: "Flight was the best we sat right behind first class so it wasn't a long wait to deplane. In flight entertainment was great to with a wide selection of movies to watch"
Cons: "Nothing was bad about the flight sorry"
Pros: "even though this plane was delayed, the crew worked hard to get us out as quickly as possible. We were only 17 minutes behind original landing prediction. Nice work"
Pros: "The crew was really fantastic the service was very good."
Pros: "I was not allowed to board the flight."
Cons: "Consistency of communication online and at the airline counter about who is able to fly right now."
Pros: "Crew was fine. The seat wasn’t different than any other seat in economy class. Nothing special and super-comfortable"
Cons: "The seat can be better, I am flying relatively frequently in econom class. It is isn’t getting any better."
Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"
Pros: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Cons: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Cons: "Food quality, crew attitude, seats and entertainment ."
Cons: "Mine crew 2 ladies"
Cons: "Confortable seats"
Pros: "The crew was very professional and pleasant. The food was tasty for airplane food."
Cons: "The seats were not that comfortable."
Pros: "The crew was attentive."
Cons: "Boarding crew in EWR insisted that my small carry on had to be checked in. MANY passengers were able to bring on board luggage that was larger and clearly heavier. I don’t understand why I was one of the exceedingly few passengers pulled out of the queue to have luggage checked in. Food was sad."
Pros: "Friendly crew, great food, comfy seats"
Pros: "The crew was amazing, we had blankets and pillows and that was super comfortable."
Cons: "No complaints. Good vegan food."
Pros: "Nice crew. Smooth and quick ride which is perfect. No entertainment system or food so cannot comment."
Cons: "Worst airport to board from (Tegel). Waited 30 minutes for luggage in frankfurt airport. Unacceptable luggage handling (may related to airport in Frankfurt)."
Pros: "Excelent service"
Cons: "I liked all"
Cons: "There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid."
Pros: "great over all experiance. Don't let the other negative reviews put you off"
Pros: "Crew and food was good"
Pros: "The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated."
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Pros: "Flight out was delayed three hours, causing me to not be able to make connecting flight."
Cons: "The long delay. Ended up having airline reroute my last two flights."
Pros: "Comfortable seats, good legroom."
Cons: "Slight delay."
Pros: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Cons: "Just typically being on a plane not much can do about the space in economy"
Pros: "Service was excellent. Amenities excellent. Food good. Entertainment system very good!"
Cons: "In business class the room for feet was too narrow. One of our seats had the metal framing in middle of my back bothersome."
Pros: "Flight Crew was very nice and helping in general. Flight was very in time and comfortable on both segments."
Cons: "Ground crew at Frankfurt was felt to be discriminatory in behaviour and we had to walk to next departing gate after waiting for our wheelchair."
Pros: "Exelent crew"
Cons: "Distance too far between gates for transfer"
Pros: "Good cabin crew service."
Cons: "Taking connecting flight is an ordeal. Flights leaving from Frankfurt to Pune had to be through an escalator and by bus to climbing airplane stairs. Very tedious and tiring. Also the seats in economy class in Private Air plane recline too much. It was hard to get out of seat if the front seat is recliner."
Pros: "They’re very polite persons"
Cons: "The way they treat people"
Pros: "Premium Economy is awesome! Bigger seats with more leg room than I need (I'm just over 6 feet tall), leg rest (oh yeah) and a travel kit with toothbrush, toothpaste, socks and travel sleep mask. The crew was very good-hospitable and accommodating."
Cons: "Economy is terrible-small seats-went one way on economy and never doing that again!! FYI- Emirates economy is awesome and so this is my first time not flying economy.."
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Pros: "overall good flight"
Cons: "5 hours delay in take off from frankfurt. reason - ice on plane wings. snow in frankfurt is not uncommon, and lufthansa needs 5 hours to clear ice? and why board people in the plane when you know you can't fly ?"
Pros: "Friendly crew"
Cons: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Pros: "The service and food was great."
Cons: "The bathrooms were pretty disgusting, with urine on the floor. Perhaps they could be checked on and cleaned."
Pros: "Crew worked very hard to accommodate us."
Cons: "Was seated in a section with many noisy infants. I could not sleep or even hear the entertainment system sometimes. Not the airline's fault. People should know better than to travel with infants. I felt sorry for the crew."
Cons: "I was charged for my bags which it said on line bags were free . Seats didn't recline . We were charged for refreshments. This airline had nothing that I should write about ."
Cons: "Food was disappointing...especially 'pizza' at the end. Crew was very helpful to family with baby."
Cons: "The on board entertainment sucks you need to upgrade"
Cons: "No entertainment during the whole flight at all."
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Pros: "I love lufthansa"
Cons: "We waited 1 hour inside the plane for a tore change. That should have been done before take off time."
Cons: "Not a thing"
Pros: "Every crew Member show care and respect"
Cons: "I Did Not have Any unpleasant experiențe after 9 years coming back to Cluj"
Cons: "Frankfurt airport chaos Lyon customs downstairs in arrivals checkin upstairs so they can't view your items if you are claiming tax back. Clever French move. Obviously happens a lot"
Pros: "excellent flight crew, and entertainment options"
Cons: "the food/meals on this flight was awful. More snack options would be nice."
Pros: "On time rout"
Cons: "It was delayed by 9.5 hours!!!!!"
Pros: "Crew was helpful. Liked the ice cream bars"
Cons: "Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec"
Pros: "Smooth flight, good service"
Cons: "Leg room."
Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Pros: "Every one was very nice, great food. Food and drinks spaced out perfectly. It makes the time go by much quicker."
Cons: "Seats a little uncomfortable."
Cons: "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"
Cons: "Crew could have reprimanded people not wearing their masks or not covering their noses. The airline could have kept middle seats open to instill more confidence in flying."
Pros: "No and no."
Cons: "Very crowded in.club class. Way lower standard for business class as compared to the other airlines."
Pros: "Crew was friendly and everything was perfectly on time!"
Cons: "4 hs delay"
Pros: "The flight was on time and landed early"
Cons: "The bags could have come out earlier and the food could be better"
Cons: "I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her."
Pros: "Leg room fantastic"
Pros: "The crew were very attentive and there was a large variety of in-flight entertainment."
Cons: "I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth."
Cons: "Direct flights to and from South Africa to USA not via Middle East"
Cons: "Very narrow seats"
Pros: "The crew, the food and the smooth journey."
Cons: "Seating is a big problem. I am only 192 cm tall and cannot really fit my legs into the space. Have them out in the corridor"
Pros: "That the flight was on time."
Cons: "not applicable."
Cons: "Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C"
Pros: "Quick boarding."
Cons: "Nothing. Pretty good for a short trip."
Pros: "We were downgraded from our Business class tickets to Economy Plus because the flight was overbooked. The journey and services were poor. This is for a business class passengers who paid full fair."
Cons: "All problems mentioned above needs to be fixed. We are not flying BA again. We are done with you"
Cons: "Better business class seats"
Cons: "Delayed, twice!"
Pros: "New Years flight... very special. Great staff and grear entertainment on board"
Cons: "The flight data was not showing... could have been interesting especially on a New Years flight"
Pros: "This was a charter by BA. Airbus A320 with amazing legroom. Was slightly annoyed by them not having coffee ( to wake me up for the drive home) but I suppose I get why they weren’t serving hot beverages."
Cons: "The beverages thing above."
Cons: "Don’t like the business class seating configuration. The entertainment system played up and only worked in half the cabin. They tried to fix it without success"
Pros: "The A380 is roomy with large overhead bins. Its quiet and smooth. Flight was on time!!"
Cons: "It was impossible to select a seat in advance. I could not even get to seat selection at online checkin. It was very frustrating. When I went to BA in London and Los Angeles they said it was responsibility of AA and when I went to AA in London & Los Angeles they referred me back to BA. Why can I not choose seats like on other airlines????"
Cons: "Flight delayed"
Pros: "BA in South Africa run a clean efficient airline. Planes are new crew well trained and food is good."
Cons: "Preseating totally random no matter your status. Booked state of my choice well in advance and was presented at the back of the plane on check-in"
Cons: "Service level and carelessness of the crew"
Pros: "I liked that we landed 30 minutes in advance for both flights to and back, compared to the other parallel flight via SAA which was delayed 2 hours when we arrived back."
Cons: "I didn't like the cheese roll I asked for as the whole roll and cheese was literally stuck to the bottom and parts of the bottom of the roll were mushy. The staff were professional but lacked personality and seemed a little hollow."
Pros: "Plane was comfortable staff friendly. On time smooth flight"
Cons: "Food was almost none existent when we wanted a snack."
Pros: "I liked the seats that I got. Staff were friendly and it was a comfortable flight overall."
Cons: "There wasn't enough drinks (water etc) coming around after meals."
Pros: "Food was tasty"
Cons: "Was delayed"
Pros: "Quick and efficient boarding."
Cons: "The way that the crew (both in economy on right of plane) spoke to, and handled sensitive situations with several of the passengers in a loud and rather rude manner. This is not the British way that I have been accustomed to on previous BA flights, and is rather upsetting. The crew were very abrupt in general, and did not have that seasoned and polite demeanor which I expect from BA."
Pros: "BA moved me on to the Kulula flight without any fuss and gave me a meal voucher."
Cons: "I got to the airport to find that my 19:15 flight had been delayed to 22:15. I hadn't received any notification from BA and still do not know the reason for the delay. The only other option available was for BA to put us on the 20:20 Kulula flight to Lanseria and then shuttle us from Lanseria to OR Tambo. It really is not pleasant to get back home so late on a week night and not even be given any warning or any reason for the huge delay."
Pros: "Crew were excellent. Very friendly and helpful."
Cons: "Boxes under the seat in front took up legroom (but it did ensure good entertainment options). Could have offered some more drinks."
Pros: "The staff was great, friendly, helpful and professional."
Cons: "I thought the food lacked imagination, was skimpy and too hot. I burned my mouth several times. I really do not like having to pay for a booked seat. I have special needs at my age and so booking early is how I typically make sure I can access the bathrooms easily without climbing over sleeping passengers. I picked flight for the price, but in the end I should have stuck with Delta, KLM and Air France and got the extra miles as with seat bookings and only one bag allowance, what I ended up paying did not make it worth it. Oh well, live and learn. Seats were tight, anyone bigger than me would have really struggled."
Pros: "Friendly and helpful crew"
Cons: "My wife and I having to sit in separate seats when there were seats available next to each other. Being charged excess baggage when one suitcase was weigh under weight"
Pros: "All the normal stuff of flying domestic."
Cons: "The way that my brand new suitcase was damaged on the flight and BA just said that handles are excluded from bag damage. Thus, they can do what ever they want with your bag's handles, manhandle it and not take any responsibility. My suitcase was clearly damaged by the way it was handled since i booked it in till i received it again and they just said sorry...there is nothing we can do for you!!! Now that is is poor customer service."
Pros: "I have physical limitations and required assistance stowing overhead luggage and help getting out of seat. Crew were terrific. Wheelchair assistance also great. Travels on my own."
Pros: "Made up for time due to a big tail wind"
Cons: "Took off late and had to wait 45 minutes for luggage"
Pros: "Flight was on time,actually ahead of time."
Cons: "Aircon was not efficient. Very hot in the plane."
Pros: "The space on the A380 is nice, comfortable seats, and the crew was very considerate"
Cons: "No between meals drinks (like water, etc.) or snacks left out on this 11 hour flight. The seats are still a bit close together... for the comfort of a long legged man behind me, I was not really able to recline my chair at all."
Pros: "Aside from the typically narrow seats, the service included all the hallmarks of higher-tier service, such as hot towels, cloth napkins, a good meal, and so on. The crew was attentive, as well."
Cons: "The airplane was really old. The screens wouldn't start for a really long time. Very, very few options for movies and the screen and sound had terrible quality. Food was not really good."
Pros: "Staff was extremely friendly"
Cons: "Seats were too close and comfort was hard for the long flights. I wish premium economy was better explained to one world partners prior to booking so there would be access to better seats."
Cons: "$100 just to choose a seat ? $100 for a 2nd bag? A Kellogg's bar for breakfast? Shame on them."
Pros: "Strong tailwind brought us in 30mins ahead of schedule."
Cons: "Nothing. Was a smooth and friendly flight. Cabin crew were courteous and efficient."
Cons: "Lost my bags. Incompetent in nice airport. Crew was rude"
Cons: "Took forever to serve cold drinks and food. Said we were going to have a short flight due to tail wind so they would not serve hot drinks. Mean while we landed at the expected time of arrival."
Pros: "Great food. Ground staff were very accommodating."
Cons: "Flight crew attitude. Cramped seating."
Pros: "Everything was good after we finally left."
Cons: "Due to mechanical issues, flight was canceled. Missed a day of our honeymoon as a result. Compensation offered as a result was unsatisfactory."
"Alright flight, rather bumpy. Of course delayed by over an hour like virtually every flight I’m taking these days. At least not canceled"
"The boarding process was uneventful and normal. The plane was on the smaller side and a tight fit. Most people had to plane side check their luggage. The pilots seemed pleasant. We waited about an hour from leaving the gate to actually taking off with no information from the crew as to what was taking longer than normal. The flight attendants were informative but aggressive about the mask policy and spoke on the PA system often and for long periods of time. The attitude of the flight crew about several issues made the passengers tense. We arrived about 30 minutes behind schedule but safely."
"With all the service cutbacks, flying is not a joyous experience anymore."
"Lots of turbulence on this flight, which limited beverage service. Despite the length of the flight, there was only one beverage service, and the "snack" they handed out was a single packet of Biscoff cookies. It was a newer plane with outlets for plugging in devices and a shelf for placing a cell phone to view -- all that was great. The free entertainment was also great and much appreciated, as my husband had finished his book and needed something to amuse himself during the long trip. But if the airlines could just give us passengers a bit more seat space, it would improve things immensely; the guy next to me was well over 6-feet tall, and he couldn't help but extend his knees into my space."
Cons: "That flight for 2.5 hrs is way to tight. An hour, hour and a half... OK. But 2.5 hrs on a packed flight was uncomfortable"
Cons: "The gate was occupied when we landed on schedule."
Cons: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
Pros: "Crew was amazing, seating too crowded"
Cons: "Consider removing seats to add more space per seat"
Pros: "Landed safely."
Cons: "Missed connection. Delay do to Airline/human factors, not weather."
Cons: "Leg room was way too small, bathroom had no water in the sink, horrible flight!"
Cons: "The flight sat on the ground well over an hour after landing. No gate was available. Many missed their connections. Miserable."
Cons: "Checking in was way too long, more than 45 mins"
Pros: "In flight entertainment and mood lighting"
Cons: "No delays and not having someone taking up my seat"
Pros: "Entertainment app and selection of movies good. Also love that you have diet Dr Pepper on your flights. Boarding process efficient"
Cons: "The USB plugs and lower converter plugs didn’t work for the entire flight. Cabin temp is too low, why always freezing??"
Pros: "Hours late at both airports and no one offered to give a refund or help with the Uber I’m now going to have to take to get home."
Pros: "On time"
Cons: "During boarding female staff disengaged, not calling passengers to her podium to take boarding pass. She made boarding much slower"
Cons: "Oh, American’s seats are so uncomfortable."
Pros: "We sat in the rear of the plane and had all kinds of room. Just with the crew performed better"
Cons: "The crew seemed unfamiliar with the aircraft misdireting passengers to the wrong areas making the boarding process a complete mess"
Pros: "It got us there"
Cons: "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
Pros: "On time"
Cons: "5 hour delay missed my connecting flight because of this neither airline offers a refund or anything since I booked them separately.... Now I have to spend more $$ and time thanks"
Pros: "Upgraded seat on the Boeing 777 was near the exit, and I had plenty of legroom."
Cons: "Although British Airways and American Airlines are alliance partner companies, their systems don’t behave as such. It took me too many attempts to mention in order to simply upgrade my seat. The booking locator number is different for both airlines, and no one ever informed me of that critical information"
Cons: "Our wait to get to the gate was in excess of 40 minutes."
Pros: "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Pros: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Pros: "Seats, flight ride."
Cons: "I booked two seats for my girlfriend and I and were given two window seats. Bogged early enough so should have put seats together. Now knowing I needed the app installed on my phone to watch entertainment, and not having wifi to download. The AC vents are a bit too soft."
Pros: "All was great - we even arrived early."
Cons: "Not even a cracker"
Pros: "Left and arrived more or less on time. No major issues."
Cons: "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."
Pros: "Quick, efficient"
Cons: "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."
Cons: "Terrible seats and no option to change cause I had to contact the third party vs company where I bought my tickets"
Pros: "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
Pros: "Flight was on-time, smooth, with friendly service."
Pros: "When the lettuce looks like the salad you forgot to put away last night you know it has been around and about too long! Pity!"
Pros: "Timely and comfortable flight"
Pros: "Free movies and tv"
Pros: "The seat I was given was very comfortable Entertainment was good selection"
Cons: "Food was cardboard, not terribly exciting, the cold air was too much and then it became it really warm - not sure what that was"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Pros: "It was fine. Nothing exceptional. Pretzels and a bloody"
Cons: "Group boarding again"
Cons: "We waited at the gate in Frankfurt once the plane was loaded for 40 minutes for the aircraft to get pushed back from the jetway . Waited another 25 minutes in Dallas for an operator to place the jetway to the aircraft. One of the stewardess we had was really rude."
Pros: "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
Cons: "All was good."
Pros: "Flight on time."
Pros: "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."
Pros: "The in flight entertainment was perfect, new, and relevant. I also had an empty seat between myself and another passenger so my legs weren't as cramped."
Cons: "90 minutes sitting on the cramped plane after boarding because of a maintenance issue."
Pros: "Right on time."
Cons: "The aircondition was extremely cold. I was freezing"
Cons: "Missed flight at london. Had to go to abu dhabi and Hyderabad. Very bad service"
Pros: "Todo muy bien"
Cons: "Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Airlines flying from Caribbean Islands have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Caribbean Islands
Masks required on board, masks provided on flights from Caribbean Islands
Social distancing seating
Middle seats unavailable to book on flights from Caribbean Islands
Testing for antibodies, testing for symptoms for flights from Caribbean Islands
Waiving of change fees. Search flexible flights from Caribbean Islands