Check-in was good, except that the window that was open after putting in passport information. That did not give you a button to move to the next step. There was an X to close it, but my get was it would close the entire app. Flight meal - can’t we get a wrap rather than biscuits or chips? Flight Refreshment - water should be standard. We all need hydration during flight.
90 minute delay and a change of plane; ok can deal with that, not a problem. Staff on board (and ground) friendly and helpful from start to finish. Timely food/drink service, free headphones as soon as everyone is seated and a great entertainment system. How it should be.
First flight on Delta and I was impressed. Tickets are a little more expensive. However, great entertainment and they even offer complimentary earbuds. I think their economy seats are slightly better than other planes. Thumbs up for me!
Delay, but I understand things happen.
The entertainment system was broken
We took forever to leave the gate and take off, delayed for an hour without explanation. And I did not get the upgrade to Delta One from the Prim Select I was in. Let’s hope for a better return home.
Took forever for checked bags to get to baggage claims
TV didn’t work. No social distancing in the cabin.
Pros: "Being upgraded was a GREAT surprise !"
Pros: "Crew was amazing once again. Friendly and engaging."
Cons: "Atlanta concourse and gates need more work for cleanliness! This is just respecting your customers safety and wellbeing. Unfortunately having customers not being respectful with how they leave the area they were sitting a mess can make your jobs that much more challenging. Trash cans are not far away!!!"
Cons: "Soda or coffee served during the flight could have enhanced their service."
Cons: "Breakfast could have been offered."
Pros: "Well organized and easy to check in."
Pros: "Not a lot"
Cons: "Customer service"
Pros: "It was ok"
Cons: "Seat the family together"
Pros: "Reliable - on time - good service - made up time for a late departure"
Cons: "All Good stuff"
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Pros: "Quick board, quick flight and everything went smoothly."
Cons: "Someone to rub my feet, but that’s wishful thinking."
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Pros: "They were great & super friendly!!"
Cons: "The coffee could’ve tasted better."
Pros: "For me the boarding was of fast"
Cons: "The food"
Pros: "Friendly crew"
Cons: "No food was served"
Cons: "Crew wasn’t approachable"
Pros: "Left on time, landed early"
Cons: "Asked a crèw member to put my bag in the overhead , didn't like his attitude,also asked him for a soda, didn't get it, got it from another attendant"
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "No entertainment options at all."
Pros: "The movies kept my daughter busy."
Pros: "It was water or water no soft drinks"
Cons: "Only water"
Cons: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Pros: "On time. Connecting through Atlanta is quick and efficient"
Cons: "The attitude of the employees."
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Pros: "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."
Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Cons: "The flight was quite smooth."
Pros: "The flight attendants were great."
Cons: "Felt like a sardine . Just like ALL fights these days."
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Cons: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Good heads up to turbulence."
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Cons: "I thought I stated this before about the flight (5), Treatment (5) all the rest (5), but Atlanta Airport does not support disabled people using scooters to get from one plane to another. With more people using these, only a matter of time until a reporter males this an ISSUE. Meanwhile I will make every effort NOT to use ATLANTA HARTSFIELD. This includes my wife, also using a scooter."
Cons: "Arrived at my destination almost two hours after the initial arrival time"