I had two piece luggage allowance and yet I had to pay for one of them.
United has come a long way, it’s been a fantastic experience traveling with them.
Premium Plus is a really good idea for longer flights
We Left Calgary 1/2 hour late and that made for a tight connection in Denver. After arriving everything was done to help us make our connection. That was a great effort. Thank You United
Better WiFi. I cannot understand that in 2025, United is so behind on a technology that is now a necessity and still painfully unreliable, slow and keeps disconnecting.
How cheap can Lufthansa get? Are they becoming Spirit airlines?
Check in was quick and easy during early hours. Flight was on time, and customer services was a plus.
Flight was delayed 3 hours. No food and drink vouchers was provided. They offered a mini pretzel bag and water .
The attendant were friendly. I suggest you have a medical attendant on board every flight so that in case someone is sick , he/she will help them.
Overall a very poor experience - booked premium economy tickets but due to last minute flight delays , all my itinery went for a toss and had to fly economy class with no access to lounge or any compensation by united airlines to make up for the flight delays . i had expected better experience than that from united.
It was good although our flight to the UK was cancelled and rescheduled for two days later. This was after we were already seated on the plane. We missed the first leg of our trip. BA did put us up at a hotel and paid for our meals but we lost our hotel costs in Glasgow.
Why don't they board from the back of the plane to the front. We have to move by all the people and their luggage to get to the seats.
When we arrived at the airport - 1st step - printing out your boarding pass - no issue. Not long lines as these machines. 2nd step - processing your bag drop off. There was only one associate there to help 10 kiosks. We had a family in front of us for 20 minutes trying to work on the machine and figure out every step for 4 pieces of luggage. My husband alerted the associate who was able to assist the family. Highly suggest that there are more associates to assist in this process. Besides this issue, security check went very quickly. Our flight was direct to Philadelphia. We had to carry our bags down two flights of steps, then out to the tarmac to a bus, then carry our bags up two flights of stairs to the plane. No one on the flight was expecting that long trek. I could see some people were struggling a bit. All in all - great flight crew, plane was clean and food was great!
Crew were fantastic can’t fault them at all. Couldn’t do enough for us
The staff were fantastic and couldn't have been more accomodating; however, the air-conditioning was broken in our section of the aircraft, leaving us feeling extremely cold and unwell on arrival in Johannesbury. The head sets were also faulty, causing difficulty when listening to announcements and entertainment.
Everything about the flight check-in was smooth no line the plane is clean and bathroom
Check in was not the greatest as had to talk to an agent to clarify things and then he transferred us to another agent who had difficulty processing my credit card as there was a system glitch and not a card error.
I got stuffed on both flights into terrible seats. Second flight the seat didn’t even recline and fit s tall person, that’s very uncomfortable.
They damaged my check in bag and when I filled complaint they gave some minimal amount which is not even sufficient to buy new bag. Vey unhappy with this experience.
The on flight entertainment system touch screen system and the USB charger did not work on multiple seats on least 4 seats an in different rows. The attendant tried to reset the system but was un successful. I couldn't change my phone to get my ticket for my next flight. This was an international flight I changed seats and the problem was the same. the flight attendant offered his power bank
