Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Cons: "snacks provided"
Pros: "Punctuality, professionalism, and overall excellent customer service. Every personal i spoke with was very helpful and pleasant."
Cons: "There are too many good flight times with extensive layovers not enough non stop flights at reasonable times"
Pros: "Excellent Service"
Cons: "More recent movies"
Pros: "The crew was amazing! So sweet and great experience. Tatiana was really great and caring and was interesting to talk to. I sat across from her for take off and she was great."
Pros: "Really enjoy flying first class."
Pros: "Crew was nice, polite, and fairly accommodating. Would prefer to be given the full can of soda, instead of a glass which is 1/2 can and need to ask for more. Xtra leg room seat was ok."
Cons: "Boarding wasn't great. Long lines. Deask lady gave my extra leg room seat, that I had bought and paid for, away to another person which made my boarding pass invalid. Made my boarding longer. Then no overhead space avail when I did get on and I was in bulkhead seat. I got my seat back.. But it was annoying, unnecessary, and uncalled for. And the woman who did it did not apologize."
Cons: "Entertainment screen and WiFi both not working for entire flight"
Pros: "Crew good seat was better than than the last. Food really good"
Cons: "Shorter fly time"
Pros: "I made it alive"
Cons: "American airlines will leave you out to dry if there are any issues. Never had so many issues with the same airline."
Cons: "Baggage claim was terribly slow in Philly (again)"
Pros: "Nice crew, more legroom, punctuality"
Pros: "JAL flight crew were the best"
Cons: "all were good"
Cons: "Healthy snack options"
Cons: "My A/A flight, which was scheduled to get in after midnight, was delayed by over an hour with multiple gate changes."
Pros: "Biscuits are awesome"
Cons: "WiFi is a little confusing. App didn’t work."
Cons: "Jetblue Have a miserable attitude to their customer"
Pros: "Entertainment options"
Cons: "Subpar , cramped flight the entertainment was the highlight"
Cons: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Cons: "Everything was great"
Cons: "Everything was ok"
Pros: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Cons: "I honestly cannot come up with something that I did not lie"
Pros: "Good movies"
Cons: "not enough food"
Pros: "Crew was helpful and nice."
Cons: "Plane and seats were a little outdated."
Pros: "We appreciated that American Airlines found us two seats together for the long Dublin-Chicago leg of our journey."
Cons: "Seating ---- to tight"
Pros: "Great flight on time for a change! Landing was flawless on the way back although delayed a few minutes"
Cons: "Mosquitos in Cuba!"
Pros: "Everything went smooth. We had to wait a long time for take off but the captain tried to keep us informed and the crew was informative and friendly."
Cons: "The wait was difficult."
Pros: "We were able to fly standby after our connecting flight was delayed."
Cons: "On both legs of this trip, the staff seemed tired and cranky. Smiles were rare and attendants had a bit of a tone when speaking with clients. The boarding crew never called our group, but when we asked, she scolded us and said we should hurry up or we would lose our seats."
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Cons: "Flights were continually delayed along with gate changes that had virtually nothing to do with weather. They lost our checked bag. And on the way back made me check my carry on and lost that too. Will never fly on American again!"
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "Person on my seat on previous flight puked and it had not been cleaned up. Puke in the seat tray and on the floor. My personal bag had pile all over it. Yuck."
Pros: "Landing at Logan and getting off American airlines"
Cons: "We arrived at St Stomas airport 85 minutes profile to our flights departure. The female manager, Latoya, at the desk was overly rude and completely out of line the way she was speaking to guests. Apparently American Airlines requests 90 minutes before departure to check you in, however their website does say they will try to accomadate customers that have arrived late. This employee refused 24 people access to the flight that we had booked and paid for. She related that she could put everyone on standby for the next and final flight out of Saint Thomas and standby for multiple connecting flights from Miami to many different parts of the country. This is because American Airlines over books their flights on purpose and has no problem leaving people stranded at an airport. Another employee related that it was easily accomplished to confirm is for the flight as we would have plenty of time prior to boarding since the aircraft had yet to arrive from its original location. American Airlines would not speak to any of the paid customers and would not look into other flights to see if there were other options to get customers home. When we boarded the plane there were still 4 customers that American Airlines stranded at the airport with no more flights out of the airport that day. This was an absolute disgrace and it was disgusting to see how the American Airlines staff were treating people. Their companies customer service has nothing to say other then sorry. I will never fly American Airlines again and now know why so many other people also feel this way."
Pros: "The crew was kind and courteous. Highly professional and helpful."
Cons: "Aside from flying through a huge storm which is out of anyone's control and arriving 20 minutes early only to have to sit on the plan as the terminal was occupied, my trip was great."
Pros: "The flights were on time. The crew friendly and seats comfortable."
Cons: "Not a better selection of food items."
Pros: "left and arrived on time. helpful staff. no glitches. reasonably comfortable."
Cons: "i did not rate food and entertainment because i did not partake."
Pros: "Loved the idea of a screen in front of me, but mine didn't work"
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Cons: "The seats are TOO DAMN SMALL!!!!"
Pros: "A two hour ride on an airplane without having to drive."
Cons: "The seats are extremely uncomfortable on this pane."
Cons: "THE LAST TRIPS I HAVE HAD WIT AA HAVE ALL BEEN LATE."
Pros: "Captain and crew were friendly and professional."