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Cons: "good short flight"

Pros: "Attendant was professional"
Cons: "It was okay"

Pros: "Everything was good!"
Cons: "For a short flight on a small aircraft nothing could have been better."

Pros: "It's a shorter flight so, no IFE. The front row of the business section was nice. I'm glad that reserving those seats worked out for this flight, although it didn't on all the other flights."

Pros: "flight was on time food and drink"

Pros: "I was forced to give my carry on bag to be put in the hold. They said that it would not fit in the plane. When we got to our destination, i found that a large sum of money from my bag was stolen,"
Cons: "Security of our baggage should be better. And if you cannot fit the standard carry on bags, then please say so when people make their booking so that they can pack accordingly and do not bring carry on bags that they have to give up at the last minute. it is impossible to remove items last minute."

Pros: "Tayla the stewardess was very sweet!"
Cons: "Nothing. It’s a small plane!"

Pros: "Everything was good"

Pros: "Seats were noticeably more spacious than comparable airlines. Good entertainment system and selection of films."
Cons: "Location of plug sockets, very difficult to use."

Cons: "The staff at Vic Falls airport tried to charge me several hundred dollars for extra bag fees. The fee kept changing depending on who I was speaking with and when I agreed to pay with my AMEX they said they did not take AMEX so they eventually waived the fee. This was only done after showing the manager a printed copy of my booking which listed that passengers are allowed 2 checked bags each. This was all done in the office of the South African Airways who I assume was managing the Airlink flight."

Cons: "Johannesburg Airport was terrible and every where we turned in the airport we got misinformation and people tried to scam us for tips including airport employees."

Pros: "It was good just the way it is."
Cons: "Why put cheese on the cross bun not good at all."

Pros: "Boarding was on time, and flight went smoothly. Loved the timing, giving me the whole day to explore the area and move on to the National Parks in the area. Breakfast at Uppington Airport is the best!"
Cons: "Nothing"

Pros: "Flight was on time. Efficient crew"

Pros: "Airport check in went quickly and smoothly! Waiting lounge was excellent!"
Cons: "Nothing to report."

Cons: "Lazy agent said we were too late but bags not booked through on connection which helped cause delay"

Pros: "Pilot effectively communicated about the fueling delay and the imminent storm."
Cons: "Refueling issue : After boarding we had to sit on the aircraft to wait for the refueling driver to arrive and fuel the aircraft. This resulted in a delay of some 20 minutes. ssue"

Pros: "The crew was nice, overall a good flight."
Cons: "Had to pay extra baggage on a long layover, because we couldn’t check our bags all the way. My husband amd I had seats next to each other and then when we got to the gate, they had switched his seat... not ideal traveling with a 4 month old."

Pros: "Economy seats are comfortable"
Cons: "The entertainment system works very poorly, it need to be upgraded! The quality of the image is very poor, the touchscreen does not respond easily and the stream is often interrupted by clips of ither movies or programs. This is unacceptable for a 14+ hours-long journey!"

Pros: "We were on a small cramped plane. The food was horrible."
Cons: "Rude employees at the counter in the airport."

Cons: "We were very upset as we missed our flight to Maseru due to circumstances beyond our control. As a result we had to pay for another set of tickets and pay for s hotel room as no other fflights that day. We arrived to airport in plenty of time however there was a backup at immigration. We waited 10-15 minutes than an employee had everyone in line move to a different line. By the time he slowly walked us over our plane had already boarded. The bus was still there but we were not allowed on. Also, the representative said the boarding was delayed 3 minutes. Actually they boarded early. All along way we were assured there was no problem making flight."

Cons: "With over 1.5 hrs to check in, guards allowed others to cut in front and my son was told no problem, he would not miss his flight. He did miss his flight and couldn’t apply his ticket to another flight. Had to pay in full to buy another ticket for a flight 5.5 hrs later. Not good!!"

Pros: "Quick cool spacious"
Cons: "They left us in a hot hot bus for a long time at terminal and on the run way."

Pros: "The plane from Antanarivo as on time - quite an accomplishment for Madagascar!"

Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"

Pros: "the seats"
Cons: "Food was cold"

Pros: "Comfortable transfer to Skukuza from Johannesburg"
Cons: "The flight was not listed on the departure monitors in the hall where we arrived. We had a hard time finding the terminal and then the check-in counters and the departure gate. If the flight would have been listed it would have been easier, no asking around required."

Cons: "Staff not so friendly"

Pros: "seats were nice"
Cons: "food was cold. no entertainment for 3-4 hour flight"

Cons: "The flights were not operated by South African Airways, so when we arrived to Johannesburg we had to take our luggage and register it again and make a second check-in. Because both flights were operated by airlines different from South African Airways we were not able to accumulate our One World miles."

Cons: "Spraying a very potent chemical in an already crowded small plane that send people home sick is not the best way to treat passengers. We do recognize there is probably a reason for doing it. Has the airline consider the impact on those with respiratory issue? Some passenger could not stop coughing until their final destination. Hope they find a better way."

Pros: "Everything was good - timely, service, check in, etc."

Pros: "The flight attendant was really friendly and accommodating. Flight was on time."
Cons: "Can add a few more options for snacks. The chips and candy are pretty crappy."

Cons: "No priority boarding. 15 minutes waiting inside a cramped bus. First three rows in plane are curtailed off but seats are exactly the same as the rest of the plane. Beverage selection was poor and again same as in economy. The lunch was the only difference: a plate of chicken instead of a sandwich. SO WHAT DID I GET FOR PAYING BUSINESS? a curtain, a plate of chicken and exclusive access to the toilet at the head of the plane. Shame on SAA for selling this as a SAA business flight. Or Kayak for wrong advertisement. In the future I will definitely not pay for business as it is absolutely not worth it and will try to fly this portion with Air Botswana"

Pros: "Left inn time and arrived a bit early only 12 14 passengers in a 36 pAX plane..."
Cons: "Small Cramped seats No power plugs...average food"

Pros: "Efficient on time no hassle"

Pros: "Small plane but a very short flight, so its fine."
Cons: "nothing"

Pros: "short, easy flight"

Cons: "Lost baggage. Sent to Jouburg instead. Second day at Cape Grace in dirty safari clothes. Still no bags."

Pros: "Pilot and Stewardess were good and airport was nice. I appreciated the flights from Cape Town to Skukuza and from Skukuza to Johanesberg."
Cons: "Airport crew not able to answer questions outside of their scope of responsibility. I asked a question several times and reply was "good afternoon". finally another person helped and directed me to another part of the airport where I asked the same question and received blank faces until supervisor showed up."

Pros: "It all went as expected. Today, that is excellent"

Pros: "South African Airlines is like flying years ago when you were given respect and special treatment. It's my favorite airline, by far. Actually, it's the only airline I like to fly. I've flown Delta, Lufthansa, KLM and United to South Africa - big mistake. SAA is what I wish all other airlines are. They are first rate."

Pros: "Pleasant experience. Gate personnel and crew were friendly and helpful; plane and seating were comfortable."
Cons: "No flight information signage at gate, and gate boarding public announcements were distorted. Besides being distorted, it was hard to understand the 'English' translated announcement."

Cons: "Delayed flight due to airplane malfunction and caused late arrival and could not make our connecting flight. Had to argue for support to stay in Johannesburg due to the inconvenience"

Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"

Cons: "THe check in lady on the flight from Cape Town, was surly, rude, unhelpful, arrogant...just awful"

Pros: "Quick check in"
Cons: "Quants needs to upgrade they are falling behind in th bussness class game quiet badly This is my third trip in 4 years from Sydney to JHB and the service, seating etc is the same Tiered plans tiered overall"

Pros: "Nothing"
Cons: "People were not the friendly except for the stewardess"

Pros: "Efficient, pleasant experience. Coming from the US, it was unusual to have complimentary meal and alcoholic beverages on a short domestic flight."
Cons: "Boarding was a bit confusing and disorganized. I think better communication of procedures would've helped."

Cons: "I was in the row next to the toilets which meant a constant stream of people using the toilet and queuing outside of it that makes sleeping impossible. The noise of the toilet flushing every two minutes is disturbing and the smell from the toilet really is rather unpleasant. Having paid for economy plus I expect a reasonable comfortable seat. Which is the point of paying the premium, otherwise I’d have just bought an economy seat. It’s poor design that creates an unpleasant experience for your customers."

Cons: "Baggage control very bad. Waited an hour for the carousel to deliver the bag"

Cons: "Baggage control very bad. Waited an hour for the carousel to deliver the bag"

Cons: "Proper communication and oversight of the boarding process. Tell us to stand in 2 queues a third one develops and we need to sort out unhappiness. Almost like the taxis! And as usual departed late"

Pros: "Crew helpful. Reasonable amount of leg room"
Cons: "Good value for money"

Pros: "Easy to check in - yummy sandwich and friendly crew"
Cons: "Comfort - paid food by card only available"

Cons: "When buying my ticket departure time was 19h25. When getting to the airport departure time on display was 19h35. No indication of delay. So why the difference in times?"

Pros: "Excellent assistance"
Cons: "Nothing"

Cons: "No window at seat row 11, no warning about this at check-in"

Cons: "My ticket was cancelled because Kiwi did not pay the airline. It cost me tons of extra money, and seriously delayed my trip!"

Pros: "Crew was terrible. Only 2 beverage services in 10 hour flight, and 2 in 8 hr flight. Crew did not respond to call button. Seats smaller than previous flights."
Cons: "Iberia messed up my flight from Windhoek to Johannesburg so I could not check in ahead of time or at airport. Stood at British Airways/Iberia desk for 2 hrs until my gate was closing. So I was told only way to get on plane was to purchase another ticket, and then contact Iberia for a refund."

Pros: "The airport staff went to great length to try and assist me but couldn't due to things not in their control."
Cons: "Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight."

Pros: "Comfortable plane, excellent feedback from pilots regarding route, changes in altitude etc We had to drop a couple of 1000m to avoid bad turbulence. We were kept in the loop reg what was going on"
Cons: "Budget travel - so no food, entertainment or the like"

Pros: "Hospitality"
Cons: "All is awesome"

Pros: "Cost and quickness."
Cons: "Tiny cramped plane."

Pros: "Cost, speed of boarding and un-boarding."
Cons: "No baggage on arrival and no warning from the pilot who would of known since no one on the flight got their luggage because they were never loaded."

Pros: "The frenlynes"

Pros: "Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times."

Pros: "Hot meal a pleasant surprise."
Cons: "One hour delay. One piece of baggage lost, which arrived the next day."

Pros: "Relatively quick boarding procedures"
Cons: "My bag was clearly tampered with as is now the norm when flying domestically in South Africa."

Cons: "Limited legspace. I'm tall. Flysafair is better in that regard. They no longer take cash for payment, which could be a pain for some people."

Pros: "Lots of leg room"
Cons: "No complementary food"

Pros: "Color green is nice."
Cons: "Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport."

Pros: "Boarded on time and for a very full flight without a hitch"
Cons: "No complaints"

Pros: "Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs."
Cons: "I couldn't get miles on my American Airlines program, even though they're a partner airline."

Pros: "Caring and courteous crew."
Cons: "Crampped more than 90mins late -- made me miss the last train and cost me a large taxi fare to get home! Terribly disappointing experience. The morning flight to East London was also over an hour late because (according to the Captain) the aircraft was late in coming out of its weekly service! Hope never having to resort to Kulula ever again!"

Pros: "Once the boarding started, it was efficient, and the crew were friendly."
Cons: "The flight was delayed twice, and there was a lack of timeous communication around these delays making the process rather inconvenient. The airconditioner aboard wasn't working which made the environment extremely unpleasant."

Pros: "Almost only flight of the day on time."

Pros: "They can actually be on time. The best way of winning me over. Do as you say."

Cons: "Always delayed. Again 2 hours. No communication from Kulula"

Pros: "Made a plan to have a BA plane ready iso of us having to be delayed. Well done"
Cons: "Why not have the ladders ready when we arrive from Cape Town?"

Cons: "Late as usual albeit due to weather conditions!"

Cons: "Except for nuts and regular drinks no food was available that was complimentary."

Pros: "Drink Service and lunch"
Cons: "No air!"

Cons: "Flight was extremely late. Food was pretty mediocre."

Cons: "Delayed as usual. 1 week. 3 flights. 3 delayed!"

Cons: "knew 24 hours in advance and still no resolve"

Pros: "Boarding and disembarking the plane using both front and rear doors was fast and efficient. Luggage was retrieved quickly."

Pros: "nothing"
Cons: "nothing"

Pros: "nothing"
Cons: "nothing"

Pros: "Short and sweet"
Cons: "Too short of a flight."

Pros: "With a little tail wind, this flight can be as short as 1.5 hours! Crew was positive and quick with great service. Baggage collected within 20 minutes of landing."

Pros: "On time. At long last"

Pros: "Flight itself was not bad"
Cons: "The lead up was poor. Lies were told about delays. Should have departed at 14h35 and eventually only left at 17h24. Due to technical issues and not systems as originally stated. Really!"

Pros: "E very thing, the Super friendly cabin crew,the outstanding friendliness of our wheel chair attendants, the friendly reception at check-in"
Cons: "Zero,"

Cons: "Shuttle to plane stood stationary for 15mins."

Cons: "I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move"

Cons: "Very sticky, hot inside. Why are SAA passengers flying on Kulula? Baggage collection at carousel was for a SAA flight and a Kulula flight."

Cons: "we did not take this flight due to massive wildfires in Port Elizabeth and the surrounding areas (with 5+ people dead)"

Cons: "Because we missed the flight from Johannesburg to port Elizabeth BA cancelled our flight to Durban and we did not find out until we arrived at the airport. We had to book new tickets at the going rate to get on the same flight. BA also told us our other 3 flights had also been canceled. Fortunately Emirates was able to fix those 3 later"

Pros: "The crew was very attentive and willing to assist with everything."

Pros: "Boarded and left on time"
Cons: "Food was awful. It was so hot I was fanning myself. I had a 11 hour flight and than a 10 hour flight after both British airways, and the same exact food. So I just went hungry. I smelled something amazing so thought I would get a good hot meal as my last meal since I had not had anything in 9hours, but nope, just got a measly cold sandwich. I won’t book British airlines again for international travel, I’ll stick to emirates."

Pros: "Friendly staff and smooth boarding process."
Cons: "British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline."

Cons: "Pre boarding at the gate was slightly chaotic"

Pros: "Nothing"
Cons: "Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!"

Pros: "Smooth flight without event. On time landing. Efficient deplaning."
Cons: "Newer plane. Seats , entertainment, cabin crew."

Cons: "The temperature in the cabin was unbearably hot"

Pros: "Flight was on time."
Cons: "Not applicable."

Pros: "The check-in process was expeditious, aircraft was quiet, crew were accommodating and flight comfortable."
Cons: "I did feel a bit disconnected during the drink service as the cabin crew member came and passed the juices to each person"

Cons: "Only one round of drinks served?"

Cons: "Flight from heathrow to Manchester stopped it being excellent alll round as flight delayed over an hour"

Pros: "Good service and crew."
Cons: "Seats were very very narrow."

Cons: "Baggage delayed on arrival"

Pros: "yes! amazing crew! thank you so much!"
Cons: "perfect already!"

Pros: "Polite crew"
Cons: "The food, inflight entertainment. Our flight was delayed by over an hour."

Pros: "This was a charter by BA. Airbus A320 with amazing legroom. Was slightly annoyed by them not having coffee ( to wake me up for the drive home) but I suppose I get why they weren’t serving hot beverages."
Cons: "The beverages thing above."

Pros: "Efficient boarding, friendly staff"
Cons: "Very poor movie choice and poor quality screen"

Pros: "We pushed back from the gate about 24 minutes late and arrived at our destination about 38 minutes late. The four-course dinner (Chicken Tikka Masala or Penne Pasta) was good for airline food. The crew was friendly and professional."
Cons: "No USB power ports by the seats."

Cons: "We love everything was our first time and was excellent"

Pros: "Nothing"
Cons: "Flight delayed over 100% Pilot couldn’t navigate turbulence without persistent discomfort Ground staff negligent/incompetent, bordering malicious"

Pros: "On board service and amenities"
Cons: "Kayak customer service"

Pros: "Speedy and friendly service from crew"
Cons: "Flight was delayed. Not their fault; French traffic control strike"

Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"

Pros: "BA moved me on to the Kulula flight without any fuss and gave me a meal voucher."
Cons: "I got to the airport to find that my 19:15 flight had been delayed to 22:15. I hadn't received any notification from BA and still do not know the reason for the delay. The only other option available was for BA to put us on the 20:20 Kulula flight to Lanseria and then shuttle us from Lanseria to OR Tambo. It really is not pleasant to get back home so late on a week night and not even be given any warning or any reason for the huge delay."

Pros: "Nothing to special comparing with other first class"
Cons: "Boarding process was very late, they made us wait in the cold for 10 min before letting us in the plane. The staff was professional but not too friendly and the place is old. When I purchased the ticket it said it was a airbus A380"

Pros: "Nothing it was a nightmare"
Cons: "The rude security staff, my previous British air flight from Dublin was 30’minutes late. Heathrow is terrible for connecting flights even with 2 hour leg room. What a joke. English people suck."

Pros: "Staff are friendly, accomodating for an unaccompanied child with me, upgraded me and helped to support the extra baggage needs"
Cons: "Old, dirty planes with bad enterainment systems and mediocre food and drink offerings. With the price of a ticket more than Emirates, KLM and other airlines, always really suprised the overall crappy hardware, infrastructure on planes etc. When can we get a decent plane to fly the long haul flights. And an actual entertainment system like to competitors?"

Pros: "Comfort but only since I paid extra to upgrade to business class. World Traveler Plus is mediocre at best."
Cons: "Boarding process was chaotic."

Cons: "Poor service from the customer service phone line. Pure waste of time. Couldn't help with simple questions about checking in...Sad"

Pros: "Not much"
Cons: "There was an abusive passenger sitting behind me that kicked my chair the entire flight. They were angry that they didn't have more space and that I wanted to have my seat back. I offered to put it up during meal times to make sure they had enough space but that wasn't good enough. The crew knew what was happening and tried to get the other passenger to stop but the passenger persisted. The crew refused to upgrade me even though I had paid for an aisle seat and there were no other aisle seats available for me to move to. I find this service unacceptable. I probably won't be willing to fly BA again as they obviously care more about money than ensuring their customers are comfortable."

Cons: "terrible seats. unable to recline my seat. horrible experience for 8 hours..."

Pros: "Did not watch entertainment. Tried to nap."
Cons: "Blankets felt very worn and crusty."

Pros: "Excellent vegan meal selection!"
Cons: "No Wifi, average movie selection, cramped space, 2+ hour delay (half of which was spent sitting on plane)."

Pros: "plane was not full so plenty of room to move around etc"

Cons: "No wifi on a +11hr flight TV Screen looks horrible. Too old. Didn’t even watch any movie on it. got downgraded from First Class to Business Class because the airline oversold first classs. Shouldn’t happen."

Pros: "We made it safely"
Cons: "The flight was delayed The seats were very uncomfortable in priority section. The entertainment was not working for a good 2 hours, untill the engineer reset the system. No USB or outlet ports for charging the devices. Excuse me, but it is 2017."

Pros: "Pleasant helpful staff, comfortable, clean seat, good food."
Cons: "Having to pay TWICE for extra item of luggage!! Some delay with boarding"

Pros: "Great entertainment system, and good food. Thank you for the free wine, blanket and pillow."
Cons: "Seats in the back are very uncomfortable. Seats are too close together. If the passenger in front reclines there is no room at all. I assume space was taken out to accommodate the first class cubes."

Pros: "I liked the comfort of the seats and the service I received onboard."
Cons: "I found out when I got to the airport that my flight was delayed for 3 hours. I never received an email regarding this information. That was extremely disappointing. This whole travel experience has really left a bad taste in my mouth about flying with this airline. Even my flight on the way back was a nightmare. The flight was closed early and I missed my flight and had to get on a later flight out of Heathrow. My connection was delayed and they changed the gate at the last minute so I had to run through the airport to make my flight to Dc. This has by far been the worst travel situation and it really put a damper on my trip."

Pros: "Easy as pie!"

Pros: "Not much"
Cons: "No 'service'. No sign of crew. Screen didn't work. Not a lot for the money!!!"

Pros: "Did reasonably well for a large flight. Crew is courteous."
Cons: "The check-in ground crew does not appear knowledgeable nor cared for the details. We are a party of 5 with US and Canadian passports and Green cards which understandably the check-in process is not "standard." They should be more alert of the situation and help us along with the check-in process more appropriately instead of directly some of us one way and others another way and when pressed, they gave very unsatisfactory answers."

Pros: "What a different experience in relation to last week!"

Pros: "Wonderful customer service and hot meal was a lovely treat!!"

Cons: "No direct communication. Really bad"

Pros: "Crew were friendly"
Cons: "Noise level when people were trying to sleep; seats not too comfortable"

Pros: "Extra leg room in premium economy"
Cons: "Service poor relative to global peers, food mediocre, entertainment system totally outdated"

Pros: "Boarding was quick and efficient and the crew was friendly and very helpful. The one flight was on time, but the other can be excused because of a technical fault on the plain. Safety is priority #1 so although a 3 hour delay was not nice, i'd rather be safe than sorry!"
Cons: "The food was absolutely appalling on both flights... We received a cheese snack. It was an old sesame seed bun ,with a very thin, small slice of cheese which you could hardly taste on it. With that they placed cucumber, that does not add to the taste of the dish, but only makes the bread soggy. There is also a piece of lettuce on that is past its crunchy freshness it is supposed to have. The last ingredient is sun-dried tomato that was the only ray of light for a poor effort of a snack by BA. I can truly say that during the past year BA's in flight food service on local flights, are on a downward spiral and almost in the dumps."

Pros: "nothing"
Cons: "Was not able to check in through to Cape Town, only JNB. When arrived in JNB, British Airways flight was not clearly identifiable from ticket (no flight number). Then the flight was delayed, and plane was old! Horrible experience"

Cons: "THEY CHANGED OUR FLIGHT FROM NEWARK TO JFK WITHOUT TELLING US"