Pros: "The crew was very attentive and willing to assist with everything."
Pros: "Nothing"
Cons: "Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!"
Cons: "Organisation at Tegal airport, was a free for all to board the plane."
Pros: "Polite crew"
Cons: "The food, inflight entertainment. Our flight was delayed by over an hour."
Cons: "Connecting flight was missed. Too short of time to pass through security and line-up"
Pros: "We pushed back from the gate about 24 minutes late and arrived at our destination about 38 minutes late. The four-course dinner (Chicken Tikka Masala or Penne Pasta) was good for airline food. The crew was friendly and professional."
Cons: "No USB power ports by the seats."
Pros: "The movie selection was wonderful, as the amount of time with dim lightening"
Cons: "The temperature in the plane. It was too cold for summer clothing"
Pros: "It was an uneventful flight."
Cons: "My seat didn’t seem to go back as much as the seat next to me. That made sleeping a bit harder."
Pros: "Great cabin staff. More food and various times than I've gotten with other airlines."
Pros: "Nothing to special comparing with other first class"
Cons: "Boarding process was very late, they made us wait in the cold for 10 min before letting us in the plane. The staff was professional but not too friendly and the place is old. When I purchased the ticket it said it was a airbus A380"
Pros: "We like the boarding according to row n., which limits the contact with other people."
Cons: "The plane was full, which means no physical distancing was possible."
Pros: "Nothing"
Cons: "Plane on time and it was very hot on the plane"
Pros: "Our flights arrived just in time, and everything was set up for us to be on time in our destination."
Cons: "There was just ONE lady trying to check all the passengers in. Obviously, it was complicated for her since no other people tried to help her registrate lots of passengers. We could have lost our connection flight, if she hadn’t made it on time. This happened in Panama."
Pros: "The flight was very smooth, even the landing and take off. Cudos to the pilots. Liked that we were given a pillow and blanket (FREE). The food was good and the crew was pleasant. I loved that we had FREE movies and TV programs to watch with FREE earphones."
Cons: "The seating is AWFUL for economy section. For this reason I will never take a flight over 2 hours again. A nine hour flight is sheer torture!!!! Plus I was freezing the whole time, even with a jacket with a hood, two blankets, two pillows. Just a horrible situation."
Pros: "Boarding was simple; staff professional and courteous; seats in first are always comfortable; taxi time was minimal."
Cons: "Breakfast was dull; TV monitors are gone"
Pros: "Window seat someone was in my seat. I just found an empty seat"
Cons: "Window seat someone was in my seat. I just found an empty seat"
Cons: "pretzels and drinks only provided. Not too friendly stewardess, eating utensils were not available to assist customer with brought in meal. Luggage did not make it to destination with passenger... it arrived 2 hours later in the following United flight."
Cons: "Tail # N75435 Boeing 737-900 .... not the best bird in the fleet right now. Took nearly half the flight to get internet going, and in-seat power was not working at all."
Cons: "Mechanical delay of scheduled flight Had to walk through two terminals in Houston Not a big dela, so I rated it okay overall"
Pros: "not a goddamn thing"
Cons: "first flight delayed, connector gone by time we reached airport. next flight was 8 hours later, then 90 minute layover. Got home 25 hours arriving at airport. United fully deserves reputation as Americas Worst Airline. Will never EVER use them again. Would rather hitch hike cross the country."