The Skywest crew in Cedar City (CDC) did not accept our luggage and said it was too large. They reported us as "No Show," which was completely FALSE. We were not informed of any restrictions beforehand as to luggage size and had no alternative other than return home to switch luggage. There were also road closures to the airport, requiring a detour that took much longer than the drive would normally be. We missed the flight from CDC to SLC; therefore, missed the connection from SLC to SEA. There was no refund nor compensation. Plus, the crew on ground were demanding and rude.
Flight was on time and it was a smooth ride. They can definitely improve the food, but overall it was a comfortable flight experience.
The comfort was excellent
The flight was on time. Delta was very communicative as far as checking in, luggage, boarding ect. I was traveling with an infant, it would’ve been nice if they helped us out with an aisle seat.
Pros: "The stewardess working first class was very rude to my son. Her negative attitude set the tone for the entire flight and ruined our experience."
Pros: "Flight canceled without notification"
Cons: "Once the pandemic is over, I am sure some things like food service will improve."
Pros: "Smooth flight early arrival crew was excellent"
Cons: "Nothing I enjoy delta"
Pros: "Crew was very friendly and took good care of the passengers"
Pros: "Super comfortable and inflight entertainment was amazing"
Pros: "Entertainment selection was nice."
Cons: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Pros: "I had an awesome seat 10a with plenty of leg room."
Cons: "It was as good as can be expected."
Cons: "Food service Leg room"
Pros: "Seat comfortable and amazing crew"
Cons: "Choice of movies somewhat limited"
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "5 hours delay"
Cons: "5 hours delay"
Pros: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Pros: "Delta, as always, comes through! Although my original flight was delayed, Delta provided the option to rebook on another DL flight at no additional cost. They made it super easy! As always, the crew was friendly, helpful and professional! Thanks!"
Pros: "On time, smooth take off and landing."
Pros: "The female crew were really nice to my 3 year old daughter and made her feel at ease on the flight. Hi"
Cons: "Boarding at the Punta Cana airport was disorganized. People just got on whatever line they wanted and no attention was paid to whether passengers were first in line vs last in line, priority seating vs general, traveling with kids vs no kids, etc."
Pros: "Crew was very upbeat and helpful"
Pros: "Great crew."
Cons: "Seats could be better. But the delays in deicing the plane could have been handled better."
Cons: "The floor of the aircraft was cold!"
Cons: "Very late and boarded too long before leaving the gate."
Pros: "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
Pros: "Quick flight"
Cons: "Delayed and then arrived at airport and sat on tarmac for too long waiting for clearance to go to gate"
Pros: "Tried the free WiFi and movies"
Pros: "At the counter the staff is friendly, nice."
Cons: "There is no one to organize the lines to the self check in on the computers, basically a mess, nobody knows how many lines are there."
Cons: "plane delayed over 3 hours."
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "Easy boarding"
Cons: "No entertainment"
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Pros: "Great in every way"
Cons: "Dutch sub titels on fims would be good"
Pros: "Crew was excellent"
Cons: "Aitplane was old and seats were very narrow"
Pros: "Our Delta plane was brand spanking new. Everything worked and the inflight entertainment system was fantastic with many movies to choose from, free headphones, games, tv shows, etc. The crew was polite and the seating at least as comfortable as expected for a 4 hour flight."
Cons: "The restrooms in the rear of the plane were remarkably small, even by airline standards. I'm a somewhat larger person and I fit, but I know a lot of people who would literally not be able to fit on the toilet without touching both of the sidewalls or risk getting stuck in there. The boarding process at San Jose Del Cabo was the most ridiculous setup I've ever experienced. There were numerous flights boarding out of the same gates and at least 3 or 4 lines for different destinations forming on a ramp just outside the gates. There were guys with signs trying to herd people into the correct lines and then loading the people onto buses which took you out to the planes. The planes were loading from both the front and rear doors and people were getting tangled up inside because of the haphazard loading process. Very easy for a person to end up on an incorrect plane!!"
Cons: "Temperature was too cold"
Pros: "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
Cons: "I have nothing to complain about"
Pros: "Service and staff"
Cons: "Seats are in humane"
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "We made it safe."
Cons: "The constant delays. And nothing was done about it. Not even we're sorry. Here's a voucher. Or here's something on us due to the circumstances."
Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"
Cons: "See above airport connection disaster...."
Everything was on time ! Less stress
Arrival an hour late because the plane was having an issue!
Flight was on time, flight attendants were personable and helpful. Flight attendants were kind, yet very clear about mask requirements.
Cons: "My seat to recline and the flight tracker to work on the television."
Pros: "The flight was smooth"
Cons: "Flight was delayed. Not much you can do about that."
Cons: "Make sure all passengers can watch movies"
Cons: "The worst airplane in terms of seating space and comfort."
Pros: "Easy boarding . Flight was very quick and comfortable and the crew were professional and attentive . Despite flight delay the pilot made up the time and we arrived on time. Border and passport control was quick and very efficient on arrival at Glasgow."
Cons: "Baggage collection at Glasgow took too long."
Pros: "The crew was attentive, professional, and courteous"
Cons: "5 hour delay"
Cons: "Better communication regarding flight delays and missed connecting flights"
Cons: "Delay for 3 hours"
Pros: "It was a good flight, everything was good as expected."
Cons: "The carry-on I had was oversized, so I paid the$30 fee. Then I got to the gate and they informed me that the Representative was supposed to give me a luggage label along with my receipt. I only got my receipt and I was then charged another$65 for my bag. Not happy about that additional baggage fee."
Pros: "Great service from check in to landing"
Cons: "None that I can think of"
Pros: "Once again they ran out of the main course and only had cheese and crackers. What’s joke for first class"
Cons: "Food service"
Pros: "Flight was delayed 90 mins; I was not concerned but understandably some folks were not so happy. Everything else was great."
Pros: "Although the flight was delayed, we got into an earlier flight which was great"
Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"
Pros: "Everyone (crew) was very accommodating."
Cons: "If the captain had announced the sights we were passing especially the large lakes and mountain peaks."
Cons: "The flight was delayed and was given another longer flight and had to pay for the luggage twice. Totally disappointed."
Pros: "Getting off the plane"
Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."
Pros: "Fact I got home safe."
Cons: "Feeling like we are cattle or sheep and no personal interaction at all. No customer service and everything has a price."
Pros: "Crew was fine"
Cons: "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
Pros: "The entertainment options were good. The flight attendants were nice."
Cons: "No food on a 3 hour flight?"
Pros: "Smooth boarding. Arrived at designated time"
Cons: "Really only a snack pack and water."
Cons: "Not enough legroom for someone 6'5""
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Cons: "AC was extremely cold"
Pros: "I didn't like anything"
Cons: "They say I miss check in by 1min. There was no more flights to NY. I told them to connect me to Bradley in Connecticut, they say no they can only get me flights on. My original destination. In which they don't have any. They send me all the way to Newark. So i had to find my way to NY then to CT. The TSA officers that work at this airline are awful. Overall experience was horrible. I would give it zero stars if I can."
Pros: "We were on the beach and could have hung out a full hour more if given ample notice... Not too happy about that..."
Pros: "Although it was s bit bumpy bcs of the weather, we had the wind with us and we arrived about 30 minutes early."
Pros: "I have nobody sitting next to me"
Cons: "The 20 min delay"
Pros: "Got ya there safely crew was kind and professional gave a beverage and snack with the flight even though it was short flight it's a nice distraction."
Cons: "Flights just aren't too comfortable when your crammed in there a bit. It's nice to save time but yeah I do want to avoid flying whenever possible I've decided by many experiences through out years but yeah there was nothing really negative about this flight in comparison to others I just think flying in general had gotten too uncomfortable and unpleasant."
Pros: "Everything ran on time"
Cons: "Would love healthier snacks"
Pros: "The on flight movies saved my phone's battery and I was able to use it to get to my friend's place after my flight."
Cons: "We did have to wait a while to board, BUT the plane was phenomenally spotless and organized. So even though we had to wait 20 minutes to board, I loved that it was to have the plane's cabin spotless clean for us."
Pros: "It was on time and we got to Dulles early."
Cons: "The lack of snack options for a 4 hour flight."
Pros: "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
Pros: "ease of into airport"
Cons: "No free tv to watch during the flight"
Cons: "Didn't like being delayed for almost 5 hours before we took off other then that it was your average flight"
Pros: "United's flight crew was very courteous and accomodating. At a time where customer service overall has taken a noticeable step back in most industries, it was nice to receive good service. Especially considering I was traveliing with my family of five (3 kids under 11)."
Cons: "While I understand this is not specific to United Airlines, I've flown now for about 40 years and this incessant need to monetize EVERYTHING on a flight is just frustrating. I am a 6'2", fit man and I'm not able to get a coach seat with leg room without paying an additional premium...in BOTH directions of my flight. This is after paying to check my FIRST bag...but before paying for any food or entertaiment i want to consume during the 3:45+ flight. Yes, charge for WI-FI; charge for alcoholic beverages, charge for OVERWEIGHT baggage. Charging for food and other items which were complementary 10 to 15 years ago is insulting."
Cons: "Boarded, then sat on runway for about 50 minutes"
Pros: "All the crew were friendly and accommodating."
Cons: "Waiting so long for the flight to actually take off. Very late !"
Pros: "crew was friendly"
Cons: "have been stranded by Air Canada in Toronto en route to Tel Aviv for what will be at least two nights. Let me preface this by saying that I travel regularly and have never experienced anything like what has transpired over the last 36+ hours. I've been unable to get to my work and unable to return home to my two young children, stuck in international limbo. The thing that really galls about my whole experience, though, has been that the actions as well as tenor of the interactions with almost every single Air Canada customer service representative has been deplorable. No one has even apologized for the inconvenience, let alone taken ownership of the situation to fix it. My experience as a customer has been reprehensible. I was scheduled to travel from Los Angeles to Tel Aviv through Chicago and then Toronto. The problems started in Chicago. My layover in Toronto was scheduled to be brief and I became concerned when the flight in Chicago did not board on time and no information was given. Some time later (maybe 20 minutes, although, to be honest, I was not concerned enough at that point to be checking) we were told there were maintenance problems. I immediately went to the counter and asked about other possible routes to Tel Aviv as it was clear that I would not make my connection. While missed connections happen all the time in travel, I have never encountered airline personnel who were so disinterested in helping. My immediate stop was the Air Canada service desk. The man there started to look for solutions and then passed it off to someone else as he got frustrated that it was not a simple route. She in turn asked if I could find someone else to help. But this was the service desk! So she begrudgingly went back to it. She put me to the side to help other passengers and told me to go get food and not to hover. I stood to the side and checked back and she had not come back to the task. Neither had the man I first worked with. By this point well over an hour had elapsed and they conceded to help as another family in the same position came up and also asked for assistance. They began trying to reroute us and then the flight cleared and we were able to board. We did not want to but they told us that there would be someone waiting at the jet bridge to expedite the connection to Tel Aviv and that we had made it just in time. We did not trust him and said so and he assured us that they would hold the plane for our flight. This did not happen. The Air Canada agent flatly lied to us. There was no one waiting to help get us to the gate. They did not hold the plane. I ran through the Toronto airport at sprint speed and left the other family to try to hold the plane for us all. They had already given away my seat despite my having checked in, paid for an extra legroom exit seat, and begun travel on the original itinerary. Thus did I miss the flight to Tel Aviv."
Cons: "Lack of leg room, no TVs, no free wifi"
Cons: "Small commuter jet with small poorly padded seats"
Pros: "I was able to book at the last minute and received a decent price for a flight to st Thomas after I was not notified I didn't have a real ticket with american airlines."