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Everything you should know
Flight Deals
Cheap Flights to Boston
Here are some of the best deals found on KAYAK recently from the most popular airlines for return flights to Boston that are departing in the next months. While these flights were available on KAYAK in the last 72 hours, prices and availability are subject to change and deals may expire.
Discover the best prices for you by selecting your travel dates on KAYAK.
Recent return flight deals to Boston
Tue, Nov 3 - Wed, Jan 13
21:30 - 14:20JNB Johannesburg OR Tambo-BOS Boston Logan Intl
23h 50m1 stop London Heathrow
21:30 - 10:25BOS Boston Logan Intl-JNB Johannesburg OR Tambo
29h 55m1 stop London Heathrow
R13 577British Airways
Thu, Jan 21 - Mon, Feb 8
20:50 - 21:26CPT Cape Town Intl-BOS Boston Logan Intl
31h 36m1 stop Atlanta Hartsfield-Jackson
6:55 - 18:35BOS Boston Logan Intl-CPT Cape Town Intl
28h 40m1 stop Atlanta Hartsfield-Jackson
R13 942Delta
Thu, Apr 1 - Thu, Apr 22
19:50 - 10:31CPT Cape Town Intl-BOS Boston Logan Intl
44h 41m2 stops Newark Washington, D.C. Dulles Intl
14:16 - 15:20BOS Boston Logan Intl-CPT Cape Town Intl
19h 04m1 stop Washington, D.C. Dulles Intl
R13 992United Airlines
Thu, Apr 1 - Thu, Apr 22
19:50 - 10:31CPT Cape Town Intl-BOS Boston Logan Intl
44h 41m2 stops Newark Washington, D.C. Dulles Intl
7:30 - 15:20BOS Boston Logan Intl-CPT Cape Town Intl
25h 50m2 stops Newark Washington, D.C. Dulles Intl
R13 992United Airlines
Tue, Nov 3 - Wed, Jan 13
11:15 - 14:20DUR Durban King Shaka Intl-BOS Boston Logan Intl
34h 05m2 stops Johannesburg OR Tambo London Heathrow
19:15 - 10:40BOS Boston Logan Intl-DUR Durban King Shaka Intl
56h 25m2 stops London Heathrow Johannesburg OR Tambo
R13 992British Airways
Sun, Nov 8 - Thu, Nov 12
9:50 - 13:40JNB Johannesburg OR Tambo-BOS Boston Logan Intl
34h 50m1 stop Abu Dhabi Zayed Intl
15:40 - 8:25BOS Boston Logan Intl-JNB Johannesburg OR Tambo
33h 45m1 stop Abu Dhabi Zayed Intl
R15 335Etihad Airways
Thu, Nov 5 - Sun, Nov 8
9:50 - 13:40JNB Johannesburg OR Tambo-BOS Boston Logan Intl
34h 50m1 stop Abu Dhabi Zayed Intl
15:40 - 8:25BOS Boston Logan Intl-JNB Johannesburg OR Tambo
33h 45m1 stop Abu Dhabi Zayed Intl
R15 484Etihad Airways
Thu, Dec 10 - Thu, Dec 24
21:40 - 20:15JNB Johannesburg OR Tambo-BOS Boston Logan Intl
29h 35m1 stop London Heathrow
17:15 - 19:10BOS Boston Logan Intl-JNB Johannesburg OR Tambo
18h 55m1 stop Atlanta Hartsfield-Jackson
R15 550Virgin Atlantic
Thu, Dec 10 - Thu, Dec 24
21:40 - 19:06JNB Johannesburg OR Tambo-BOS Boston Logan Intl
28h 26m2 stops London Heathrow Atlanta Hartsfield-Jackson
17:15 - 19:10BOS Boston Logan Intl-JNB Johannesburg OR Tambo
18h 55m1 stop Atlanta Hartsfield-Jackson
R15 633Virgin Atlantic
Thu, Feb 11 - Thu, Feb 25
20:50 - 13:49CPT Cape Town Intl-BOS Boston Logan Intl
23h 59m1 stop Atlanta Hartsfield-Jackson
13:55 - 18:35BOS Boston Logan Intl-CPT Cape Town Intl
21h 40m1 stop Atlanta Hartsfield-Jackson
R29 177Delta
Recent one-way flight deals to Boston
Mon, Nov 23
17:15 - 18:05CPT Cape Town Intl-BOS Boston Logan Intl
31h 50m1 stop Istanbul
R8 256Turkish Airlines
Wed, Nov 4
17:15 - 19:05CPT Cape Town Intl-BOS Boston Logan Intl
32h 50m1 stop Istanbul
R8 554Turkish Airlines
Wed, Nov 4
17:15 - 19:41CPT Cape Town Intl-BOS Boston Logan Intl
33h 26m2 stops Istanbul New York John F Kennedy Intl
R8 803Multiple Airlines
Sat, Apr 3
9:45 - 14:40JNB Johannesburg OR Tambo-BOS Boston Logan Intl
34h 55m1 stop Abu Dhabi Zayed Intl
R9 499Etihad Airways
Wed, Apr 7
9:45 - 14:40JNB Johannesburg OR Tambo-BOS Boston Logan Intl
34h 55m1 stop Abu Dhabi Zayed Intl
R9 499Etihad Airways
Thu, Dec 17
6:00 - 13:40CPT Cape Town Intl-BOS Boston Logan Intl
38h 40m2 stops Johannesburg OR Tambo Abu Dhabi Zayed Intl
R10 826Multiple Airlines
Fri, Dec 18
19:35 - 14:20JNB Johannesburg OR Tambo-BOS Boston Logan Intl
25h 45m1 stop London Heathrow
R13 975British Airways
Fri, Apr 9
18:45 - 15:15JNB Johannesburg OR Tambo-BOS Boston Logan Intl
50h 30m3 stops Harare Lusaka Doha Hamad Intl
R14 307Qatar Airways
Fri, Dec 18
21:20 - 21:05JNB Johannesburg OR Tambo-BOS Boston Logan Intl
30h 45m1 stop Atlanta Hartsfield-Jackson
R14 589Delta
Sun, Jan 3
13:45 - 18:14JNB Johannesburg OR Tambo-BOS Boston Logan Intl
35h 29m2 stops Doha Hamad Intl Philadelphia
R28 829Qatar Airways
Recent last minute flight deals to Boston
Sun, Oct 25 - Sat, Nov 7
20:50 - 16:15CPT Cape Town Intl-BOS Boston Logan Intl
25h 25m2 stops Atlanta Hartsfield-Jackson Detroit Metropolitan Wayne County
14:40 - 18:35BOS Boston Logan Intl-CPT Cape Town Intl
20h 55m2 stops Cincinnati Cinci./N. Kentucky Atlanta Hartsfield-Jackson
R13 793Delta
Sun, Oct 25 - Sat, Nov 7
20:50 - 13:44CPT Cape Town Intl-BOS Boston Logan Intl
22h 54m1 stop Atlanta Hartsfield-Jackson
10:00 - 18:35BOS Boston Logan Intl-CPT Cape Town Intl
25h 35m2 stops Raleigh-Durham Atlanta Hartsfield-Jackson
R13 793Delta
Sun, Oct 25 - Sat, Nov 7
22:00 - 13:31JNB Johannesburg OR Tambo-BOS Boston Logan Intl
21h 31m1 stop Newark
15:41 - 18:35BOS Boston Logan Intl-JNB Johannesburg OR Tambo
19h 54m1 stop Newark
R13 992United Airlines
Sun, Oct 25 - Sat, Nov 7
22:00 - 17:24JNB Johannesburg OR Tambo-BOS Boston Logan Intl
25h 24m2 stops Newark Chicago O'Hare Intl
10:24 - 18:35BOS Boston Logan Intl-JNB Johannesburg OR Tambo
25h 11m1 stop Newark
R13 992United Airlines
Tue, Oct 27 - Sun, Jan 10
11:15 - 16:45DUR Durban King Shaka Intl-BOS Boston Logan Intl
35h 30m2 stops Johannesburg OR Tambo London Heathrow
18:45 - 10:40BOS Boston Logan Intl-DUR Durban King Shaka Intl
56h 55m2 stops London Heathrow Johannesburg OR Tambo
R14 953British Airways
Fri, Oct 30 - Fri, Nov 6
9:50 - 14:40JNB Johannesburg OR Tambo-BOS Boston Logan Intl
34h 50m1 stop Abu Dhabi Zayed Intl
15:40 - 8:25BOS Boston Logan Intl-JNB Johannesburg OR Tambo
33h 45m1 stop Abu Dhabi Zayed Intl
R15 915Etihad Airways
Sun, Oct 25 - Sat, Nov 7
23:59 - 21:15JNB Johannesburg OR Tambo-BOS Boston Logan Intl
27h 16m2 stops Amsterdam Schiphol London Heathrow
22:11 - 11:25BOS Boston Logan Intl-JNB Johannesburg OR Tambo
30h 14m2 stops London Heathrow Paris Charles de Gaulle
R17 888Multiple Airlines
Fri, Oct 30 - Fri, Nov 6
9:50 - 14:40JNB Johannesburg OR Tambo-BOS Boston Logan Intl
34h 50m1 stop Abu Dhabi Zayed Intl
9:42 - 8:25BOS Boston Logan Intl-JNB Johannesburg OR Tambo
39h 43m2 stops New York John F Kennedy Intl Abu Dhabi Zayed Intl
R19 595Etihad Airways
Sun, Oct 25 - Sat, Nov 7
13:30 - 19:05JNB Johannesburg OR Tambo-BOS Boston Logan Intl
35h 35m2 stops Nairobi Jomo Kenyatta Intl Istanbul
18:00 - 8:40BOS Boston Logan Intl-JNB Johannesburg OR Tambo
31h 40m3 stops Lisbon Humberto Delgado Dublin Doha Hamad Intl
R25 265Multiple Airlines
Tue, Oct 27 - Sun, Jan 10
11:15 - 22:50DUR Durban King Shaka Intl-BOS Boston Logan Intl
41h 35m2 stops Johannesburg OR Tambo London Heathrow
18:45 - 10:40BOS Boston Logan Intl-DUR Durban King Shaka Intl
56h 55m2 stops London Heathrow Johannesburg OR Tambo
R80 951British Airways
All return flight deals to Boston
Tue, Nov 3 - Wed, Jan 13
21:30 - 14:20JNB Johannesburg OR Tambo-BOS Boston Logan Intl
23h 50m1 stop London Heathrow
21:30 - 10:25BOS Boston Logan Intl-JNB Johannesburg OR Tambo
29h 55m1 stop London Heathrow
R13 577British Airways
Thu, Jan 21 - Mon, Feb 8
20:50 - 21:26CPT Cape Town Intl-BOS Boston Logan Intl
31h 36m1 stop Atlanta Hartsfield-Jackson
6:55 - 18:35BOS Boston Logan Intl-CPT Cape Town Intl
28h 40m1 stop Atlanta Hartsfield-Jackson
R13 942Delta
Tue, Nov 3 - Wed, Jan 13
11:15 - 14:20DUR Durban King Shaka Intl-BOS Boston Logan Intl
34h 05m2 stops Johannesburg OR Tambo London Heathrow
19:15 - 10:40BOS Boston Logan Intl-DUR Durban King Shaka Intl
56h 25m2 stops London Heathrow Johannesburg OR Tambo
R13 992British Airways
Thu, Apr 1 - Thu, Apr 22
19:50 - 10:31CPT Cape Town Intl-BOS Boston Logan Intl
44h 41m2 stops Newark Washington, D.C. Dulles Intl
14:16 - 15:20BOS Boston Logan Intl-CPT Cape Town Intl
19h 04m1 stop Washington, D.C. Dulles Intl
R13 992United Airlines
Thu, Apr 1 - Thu, Apr 22
19:50 - 10:31CPT Cape Town Intl-BOS Boston Logan Intl
44h 41m2 stops Newark Washington, D.C. Dulles Intl
7:30 - 15:20BOS Boston Logan Intl-CPT Cape Town Intl
25h 50m2 stops Newark Washington, D.C. Dulles Intl
R13 992United Airlines
Sun, Nov 8 - Thu, Nov 12
9:50 - 13:40JNB Johannesburg OR Tambo-BOS Boston Logan Intl
34h 50m1 stop Abu Dhabi Zayed Intl
15:40 - 8:25BOS Boston Logan Intl-JNB Johannesburg OR Tambo
33h 45m1 stop Abu Dhabi Zayed Intl
R15 335Etihad Airways
Thu, Nov 5 - Sun, Nov 8
9:50 - 13:40JNB Johannesburg OR Tambo-BOS Boston Logan Intl
34h 50m1 stop Abu Dhabi Zayed Intl
15:40 - 8:25BOS Boston Logan Intl-JNB Johannesburg OR Tambo
33h 45m1 stop Abu Dhabi Zayed Intl
R15 484Etihad Airways
Thu, Dec 10 - Thu, Dec 24
21:40 - 20:15JNB Johannesburg OR Tambo-BOS Boston Logan Intl
29h 35m1 stop London Heathrow
17:15 - 19:10BOS Boston Logan Intl-JNB Johannesburg OR Tambo
18h 55m1 stop Atlanta Hartsfield-Jackson
R15 550Virgin Atlantic
Thu, Dec 10 - Thu, Dec 24
21:40 - 19:06JNB Johannesburg OR Tambo-BOS Boston Logan Intl
28h 26m2 stops London Heathrow Atlanta Hartsfield-Jackson
17:15 - 19:10BOS Boston Logan Intl-JNB Johannesburg OR Tambo
18h 55m1 stop Atlanta Hartsfield-Jackson
R15 633Virgin Atlantic
Thu, Feb 11 - Thu, Feb 25
20:50 - 13:49CPT Cape Town Intl-BOS Boston Logan Intl
23h 59m1 stop Atlanta Hartsfield-Jackson
13:55 - 18:35BOS Boston Logan Intl-CPT Cape Town Intl
21h 40m1 stop Atlanta Hartsfield-Jackson
R29 177Delta
Booking Insights
Price, demand, and travel trends for flights to Boston
Use KAYAK data on prices, travel dates, airlines, and seasonal trends to compare options and book flights with more confidence.
Prices
Airlines
What is the cheapest flight to Boston?
Johannesburg OR Tambo Airport to Boston is the cheapest route at R13 577 return, found in the past 5 days on KAYAK. KAYAK data shows this is also the most popular route.
How much is a flight to Boston?
Average and cheapest price for all return flights to Boston from each origin found by users searching on KAYAK in the last 12 months.On average, a return flight from South Africa to Boston costs R16 023, based on KAYAK data over the past 12 months. Return fares from Cape Town average R14 975, while Johannesburg OR Tambo Airport runs a bit higher at R16 155.
What is the cheapest day to fly to Boston?
Sunday is the cheapest day to fly to Boston at R15 948 return on average over the past 12 months on KAYAK. Saturday is the most expensive at R21 419.
What is the cheapest month to fly to Boston?
To calculate monthly average prices, KAYAK takes all prices for each month over the last 12 months for flights to Boston, removes the top 0.1% to account for outliers, then takes the median of all values for each month.•February is the cheapest month to fly to Boston with an average price of R13 279 return.
•July (R18 286) and August (R17 158) are the most expensive.
•Based on KAYAK data over the past 12 months.What is the cheapest time of day to fly to Boston?
Average price for all return flights depending on time of departure, seen by users on KAYAK in the last 12 months.Morning flights to Boston are the cheapest at R15 484 return on average. Afternoon flights are the most expensive at R16 959.
What is a good deal for flights to Boston?
Flights under R13 875 are considered a good deal. 25% of KAYAK users found return flights to Boston at or below these prices, with the lowest fares from:
•Cape Town R13 782
•Johannesburg OR Tambo Airport R13 837.
Key details for flights to Boston
Low season | March |
|---|---|
High season | June |
Cheapest flight | R8 554 |
When to book flights to Boston
Are your dates flexible? Find out the best times to travel to Boston based on our flight data from the last year. Discover the cheapest month and even day to fly.
Estimated return price
KAYAK looks at all historical flight data for each date to provide a predicted price for one-way trips or returns with a duration up to 40 days. The information is for flights to Boston based on your location. While we try to provide actual minimum prices for each date, some prices are predictions and actual prices may differ.
Your questions about flights to Boston, answered
Find helpful route details based on KAYAK data, including flight times, airports, airlines, and booking questions.
Your guide to booking Boston flights
From booking to airport arrival, find tips to help you plan your flight with more confidence.Reviews of the top 5 airlines flying to Boston
See real verified KAYAK customer reviews for airlines flying to Boston. Airline scores are aggregated from all reviews left by passengers on KAYAK after flying with an airline from South Africa to Boston. KAYAK doesn’t show reviews that are older than 5 years. Learn how KAYAK collects reviews.
7,8
KLMOverall score based on 1594 reviews
7,4Food
7,8Boarding
7,2Entertainment
7,7Comfort
8,4Crew
Airline reviews
I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
8,0 ExcellentNikola, Oct 2026
I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Great staff, great experience, made a 2 hour delay very bearable
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
My ticket was for Premium Economy and all the seats were taken, I was placed in Economy class and I’m looking for a refund.
Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.
Lots of legroom on the flight. No interaction from the staff at all on the plane. They only attended to the First Class passengers. There was no entertainment. Security I was body scanned even though I hadn't set off an alarm, my father-in-law in his 80s, was stopped and subjected to a through body search, told that they would have to place their hands in intimate places. There were several border guards present, and as we walked off we could hear the TWA officer talk about the procedure as if he was training. My father-in-law was a little upset about the whole process. A kind explanation would have been more acceptable, and it felt dehumanizing to him.
Needed a 6 hour lay over in Atlanta. How can this be avoided ?
I booked a virgin flight because I like the hospitality of the virgin crew premium economy is fantastic but I was put on a delta flight witch is nothing like a virgin flight
The flight went great. Of course sleeping is always a challenge for me when sitting up but there’s nothing they could’ve done about that. All went as great as it could’ve. Food great, friendly flight attendants and good entertainment.
One hour before landing was the most scary part of my life. The plane just dropped from the air . No explanation or apologies from the captain. Women and children screaming everywhere. Would like to know what happened
My flight going to doha had economy seats that had a little more leg room. Coming back the leg room was not there. I'm 6'3" and my knees were against the chair in front of me. I couldn't slide my feet under the chair. The 15 hour flight felt like torture from the lack of sleep I was getting being so uncomfortable. Food and crew were great though.
It was excellent except for at the very end. I woke up about 1.5 hrs before touchdown and wanted to order food in the Business class. I was told they had shut down food service. It would have been good to get a heads up before they closed the service. Anna the air hostess was wonderful. She did get me 2 bowls of fruit and I was very appreciative of her. Wonderful human and a hostess.
Amazing airline accommodations. The cabins were so great. The food was very good and the flight attendants were so nice. Made a 15 hour flight seem easy.
I paid extra for seating when first booking flight to be in a comfortable economy seat They still changed it to a middle seat regardless. When I asked for it to be changed back to aisle, they could only give me one at the back of the plane in the least comfortable seats.
Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
Qatar Airways is an excellent service provider. The crew members were attentive and helpful. The aircraft was very clean. This was the longest leg of our journey, so it would have been nice to have more leg room for comfort. We appreciated the crew's service of four hot meals to all of us during this long flight. Also, it was helpful that the crew asked us to keep the window shades down for the entire journey, allowing the environment to get lots of rest during the trip. For families traveling with little children, this was helpful to them to keep them settled.
More facilities to transport to the gates......felt too much walking distance
Overall good but staff in the place looked extremely tired after 8hrs in 14 hrs journey and then service was cut short and response time for calls increased in later part of flight. Food was ok not astonishing
Please stop those idiotic and unrelenting announcements, commercials and stupid credit card drivel. All together about 15 minutes of stupidness that annoys each passenger.
I missed my flight and had to buy new tickets Rome- Boston
My service dog and I were asked to deplane just before they closed the door - clearly very last minute they couldn’t find the documentation that I have filled out many many times before that is for flying service animals. I purposely purchase 3seats (a whole row) since he is large and not all passengers want to sit next to a dog on a cross country flight. The plane departed with my husband on it!!! They made me fill out a hard copy of the same form and had to reschedule me on a later flight where they could find 3 seats together!! I’ve done this so many times before - clearly the error was on their part in a technology glitch - but really people - do better!! Very traumatic - and my husband had to wait for us when he landed ….so bad. Poor pup was confused and tired.
Super friendly with lots of drink options an entertainment. Friendly crew.
I like flying first class, and United has a nice one
United airlines has the best customer experience from booking to arrival. I always fly United airlines. The mileage program is excellent
Impressed with the service despite turbulence because of the weather. Both flights arrived before their scheduled times.
Plenty of room for me and the cat in Premium Economy. Seat was comfortable. Boarding was a breeze. The lady at the special check-in desk was great, super helpful and professional.
It’s been awhile since I have traveled on United. I, along with my family who were on the flight noted how smoothly everything went . Boarding, flight crew and service was excellent.
I was forced to check my carry-on backpack despite there being space - but it came out on the baggage carousel so fast it didn't even delay my pickup. Otherwise a good flight. Boarding began early (which was disadvantageous for me) but fine.
BA has not been handling priority luggage with any special priority. This time our luggage was distinctly very slow to arrive, well after the first half of items to arrive. Business class flights cost a lot and it would be nice to have that reflected in the speed of baggage handling! (I note that this has worsened in our long experience of BA.) On a different note, we spent 2.5 hours on the plane after landing because of an airport mishap at Boston Logan. The pilot provided reasonably frequent update but more could have been done to ensure passenger comfort, such as more beverage and maybe snack services.
OK, except for a cabin attendant's lack of attention.
We had American Airlines on our return and it was confusing if we were going with Aa or BA I had 2 different flight numbers and didn’t get our gate until it was boarding. So we were a bit nervous as the which it was
Lost my luggage, ran out of food choices in business class, ground crew was completely unapologetic.
⭐ British Airways Review — A Journey of Highs, Lows, and Lessons ⭐ I recently flew Business Class round-trip from Boston to Mumbai with British Airways, and my experience was a tale of two extremes — from disappointment to exceptional service, and then back to inconsistency. Boston → London: A Surprisingly Poor Start My journey began on a disappointing note. On a 6-hour Business Class flight, I was surprised to discover that there wasn’t a single proper vegetarian meal option available. I was offered a few bakery items only after repeatedly requesting something to eat. The flight attendant shrugged, offered no solution, and eventually — quite literally — threw some bread at me after much delay. This was not only disheartening, it was extremely surprising given my wonderful Business Class experience with BA last year. I stepped off that flight genuinely hungry and had to make a mad dash to the lounge just to get a proper meal. London → Mumbai: A Complete Turnaround The next sector restored my faith in British Airways. The entire crew was warm, welcoming, attentive, and genuinely caring. A special shoutout to Phiroze and the entire team serving the Business Class cabin — their professionalism, hospitality, and thoughtful service were extraordinary. They truly embodied what makes British Airways a global leader, and I am deeply grateful for the experience they provided. This is the BA I know and love. Mumbai → London: A Strange Meal Schedule This sector was generally fine, but the meal timing was puzzling. Lunch at 10:30 AM — for a Business cabin — felt unusual, and most passengers, including myself, barely touched it. The rest of the service was smooth, but the scheduling definitely needs a rethink. London → Boston: Mixed Experience Again The flight itself was decent, but the Business Lounge at Heathrow for this leg was a letdown. Arrived during lunch hours: no hot vegetarian options available Lounge area: dirty dishes everywhere Even after politely alerting the staff, the dishes were ignored and left uncleared For a premium cabin passenger — and at one of the world’s busiest international hubs — this was disappointing. Overall Impression My journey with British Airways felt inconsistent — two great sectors sandwiched between two that fell short of the BA standard. When BA is good, it is world-class. When it misses, the gap is noticeable. I genuinely hope the airline takes this feedback as constructive insight. I continue to believe in British Airways, and I commend the outstanding crew on the London → Mumbai sector — they were the highlight of my entire trip. With a little more focus on vegetarian meal availability, lounge service, and consistency across crews, BA can ensure every Business Class passenger experiences the premium journey they promise.
Logan gate staff was unhelpful. Arrived early, come to find out the airbus scheduled was reassigned and I did not have a seat. The desk agent spoke to his supervisor who instructed him to give me a boarding pass to get up to gate area, he was polite. At the gate the fellow was sitting to the side with two other BA staff . I asked him if he could help me, his answer was” we are on a break, we are closed” then turned his back. I am almost 70, drove 4 1/2 hours to Boston and had been looking forward to this trip for 5 months. I have worked in service many times in my life and this is not how it is done. I eventually (1/2 hr) before boarding was able to get a seat. The rest of the flight experience was unremarkable.
They issued seat assignments and sat my 2 year-old in the row behind me, separate from me and my daughter. Communication/ customer service was terrible. They told me to change it in London, then in London, they told me to talk to the cabin crew, then a supervisor came and stuck us in the back of the plane when we were supposed to be in row 25. Overall, they need to really work on their customer service. Additionally the food was terrible and they ran out of meals and didn’t have any kid options. To top it off there was no in-flight entertainment for the first hour of the trip.
We missed the connection because we had to wait for a shuttle from the plane to the Terminal. Also, we needed assistance and none was available.
Less than average, low level of shared required information needed during the transfer from airport to another, also the used team during boarding In Indianapolis station is Not Professional
Reliable, great value, but not outstanding in any aspect. This is similar to the experience you get in most international carriers like Etihad or Delta.
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