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Pros: Nice folks

Cons: Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat.

Pros: Nothing

Cons: Time schedule Better customer services

Cons: Seat could have been more comfortable but the leg room was good

Pros: Food was really hot and good customer service

Cons: Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight.

Pros: Nothing.

Cons: Timeliness. Cleanliness. Service. Food and drinks.

Pros: Everything was impeccable

Cons: Nothing except the rude passagers. But that is out of the hands of the airline..

Pros: Great

Cons: Everything is fine

Pros: Customer service won't answer the phone

Cons: Customer service could answer the phone

Pros: hilarious crew and they were very helpful

Cons: seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone

Cons: Seat was terrible. Too tight and next passengers body too close. Avoiding them made it uncomfortable.

Pros: customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag

Cons: crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy? ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<

Pros: The most amazing service, good food and great steward

Pros: Crew was fantastic!

Pros: Wine. Good movies

Cons: USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible

Pros: The crew was awesome u almost missed the flight but they really helped out.

Cons: The seats are uncomfortable and cramped

Pros: Crew was excellent. Seats are small

Cons: Nothing. It was it is.

Cons: Breakfast for economy:))

Pros: The lady at the checkin was very considerate and suggested that I am only allowed to bring one baggage. So she suggested if I can combine my both luggage as one, then I should be all good otherwise they will charge double- scary.

Cons: Light travellers like us should be given more latitude to choose 1 bag size 17x10x 5” and one laptop bag size 12” X 10” x 3”

Cons: I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent.

Pros: Everything! The service was exceptional!

Cons: New variety of food

Cons: Thé qualité officielle the images

Pros: Despite being a short flight, they gave food

Cons: Nothing. All ok

Pros: seat not comfortable

Cons: more drinks along the way

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Cons: 1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks during the flight (or water bottles instead of little cups) would have been appreciated. Movie options were not as great as other airlines.

Pros: The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley.

Cons: The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order.

Pros: Boarding was crazy and confusing. Ground crew poor communication and rude

Pros: Comfortable and Clean

Pros: Nice people

Cons: Some games for kids

Pros: The crew is brilliant Punctual, spot on... 100% service delivery

Cons: Nothing

Cons: More comfortable seats

Pros: Quick boarding

Pros: I booked an aisle seat and they did not honour it at checking

Cons: Everything.

Pros: Meal/drink service excellent, friendly crew.

Cons: Boarding process confusing as groups 3-6 all lined up together. No air at seats.

Pros: Stewardesses were so kind and friendly on this flight, it was a very positive experience.

Pros: Quick boarding

Cons: Not being delayed so much on an already very late flight.

Pros: Direct flight nothing else

Cons: Service could have been faster. Do they not give nuts anymore or a full can of soda? Plane has never been cleaned judging from the ventilation grills and the floor, perhaps in another lifetime...

Cons: Terrible boarding process, awful food, rude staff...literally one of the worst flights ever

Pros: Convenient route, great United Polaris lounge at SFO for business passengers.

Cons: The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open.

Cons: Breakfast for economy:))

Cons: We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction.

Pros: The food and very professional and friendly service.

Cons: Nothing.

Pros: The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good.

Cons: The offer of wine. The wifi options.

Pros: Food was really hot and good customer service

Cons: crew at the gate.

Cons: I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent.

Cons: More water, drinks. The food was absolutely horrible.

Pros: short time, smooth flight

Pros: Seats are too crowded.

Pros: The flight was redirected to ottawa due weather conditions specifically high wind which in my 20 years of traveling never experienced this here in Canada. We stayed for an hour and at the end of it arrived at Montreal airport at 3:45pm. Terrible service. Refund and or adjustment on tickets price should be reviewed.

Pros: Comfortable

Pros: Food and crew excellent.

Cons: Boarding process delayed as groups 3-6 all lined up together. No air at seats

Pros: Direct flight nothing else

Cons: Service could have been faster. Do they not give nuts anymore or a full can of soda? Plane has never been cleaned judging from the ventilation grills and the floor, perhaps in another lifetime...