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Pros: "Absolutely friendly Professional"
Cons: "Nothing"

Pros: "The food was very nice. The IFE was very nice as well. The seats were comfortable."
Cons: "The was a lot of profanity used by the attendants that was not necessary. Secondly I reserved a front row seat in online check in, but it did not allow put mean in that seat. Which if they were full would be understandable, but every single one was empty."

Cons: "Food on the menu was not available. Some of us did not get lunch and were being offered bread. Some flight attendants were impatient with pax and unwilling to help especially with regards to Wifi on board , others were impolite"

Pros: "generally good overall for a 14 hour long flight"
Cons: "legroom could always be better for me......but this was similar to most other airlines"

Pros: "Crew, interior, seats"
Cons: "Food was average. Service could be better. For example, my wife and I never got our food at the same time or close enough. We had to ask for food or drinks. They should regularly ask if we need something. Empty water bottles (up to 3) were sitting on my table for hours till we landed."

Pros: "The crew was nice, and there was sufficient overhead space for my bag."
Cons: "I've flown hundreds of times, and this was the most most unpleasant flight I've ever taken. My seat didn't recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn't get my special meal."

Pros: "The seat was not up to the usual Emirates business class standard. The lights were never completely dimmed."

Pros: "crew was good but seat was too narrow, and there are too many little kids near us."
Cons: "do limit the number of passengers with little children and don't put senior citizens near them."

Pros: "General flight was good. Loved the food."
Cons: "Beeing more than an hour delayed"

Pros: "The food and service was great."
Cons: "Boarding for priority was a bit slow."

Pros: "Crew and entertainment"
Cons: "Food and legroom"

Pros: "Emirates really knows how to treat customers"
Cons: "Flight was long"

Pros: "Crew service, and service at Emirates lounge in Dubai, were outstanding"

Cons: "The food was very cheap, it’s not the Emirates that it used to be, especially if you fligh economy. The crew wasn’t so nice, they seem like tired and unhappy, not even a smile. If you ask for something the answer was sorry we don’t have. The wifi didn’t work properly and now you have to pay for that. My seat, 87K didn’t work, it was blocked and I couldn’t reclined. Emirates used to be very good airline but not anymore."

Pros: "Good service by Emirates"

Pros: "The travel kits are much nicer now, appreciated the mattress"
Cons: "The boarding process in ORT was a horrible fail. they didn't announce the boarding of first/business and by the time I arrived at my seat there was almost no overhead room left because people from economy put there bags in the business area. The bathroom was definitely not cleaned enough, I went twice where the floor was soaked, the seat was wet and the sink full of toothpaste. I understand that every passenger should be responsible enough to clean up after themselves, but it was not an enjoyable experience. The crew was friendly enough, but it didnt feel like the personalized service experience that is usually the case (where they introduce themselves, explain the do not disturb sticker etc). Also I think there was something wrong with my seat because it didnt "lay flat" all the way."

Pros: "Upgrade to Business class"

Pros: "I love the positive and can-do attitude of your crew"
Cons: "A 4 year old banging on the back of my seat"

Pros: "A380 flight was very comfortable, with adequate leg room. A great feature for long haul flights. Good food and a very good entertainment system"
Cons: "Good was served late, in both legs. Flight departs at 7 pm but diiner was served after 10 (midnight Dubai time) Which meant our sleep was disturbed and when breakfast was served we had a full stomach."

Cons: "Did not happen. Flight was purchased fraudulently and fortunately was caught by Emirates and Amex. Please REMOVE all my contact information from your website"

Pros: "Wi-Fi"

Pros: "excellent staff and friendly flight attendant."
Cons: "i wish next time the flight will includes a hotel for the over night stay. I had to sleep on the seats at the airport."

Pros: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Cons: "The food was average"

Pros: "Good service"

Pros: "We will highly recommend to use this airline. We will try again to flight to any city that we know they will have connections . Is worth it to plan to stay a few days in Dubai. Is a great city , unique, different."

Pros: "Flight was quiet and very well organized"
Cons: "I normally choose vegetarian on all my flights, but emirates only has a strictly vegetarian option. Which means vegan - food was not good at all. Sometimes too spicy to even try to eat. I asked to replace my meal on occasion and took the continental breakfast which was great."

Pros: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."

Cons: "not informed flight delay in advance"

Pros: "The great content in the entertainment system and the wifi. Bed was comfortable and the service was fantastic. I also really enjoyed the bar in the upper deck. The A380 is a wonderful machine!"

Pros: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Cons: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"

Pros: "Staff excelant.restrooms very clean Food was great.landing on time"
Cons: "I had 8 hrs.lay over I dubai.need more comfortable chairs in lounge.night stuff was short help.to help wheelchsi traveller's .no major complaint.will fly emirates again."

Pros: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Cons: "Nothing"

Pros: "The comfortable seats, the entertainment system, the food, the attention given by the flight attendants. A great airline!"
Cons: "The length of the flight, but that's unavoidable."

Pros: "Space and the fact that everything worked. Food was excellant."
Cons: "I always like Emirates."

Pros: "leg room"
Cons: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"

Pros: "OK flight"

Pros: "Efficient, clean, friendly"
Cons: "None comes to mind"

Pros: "Entertainment Food Friendly Flight Crews"
Cons: "Had to rush to the next flight in Dubai."

Pros: "The crew were excellent. Very helpful and professional."
Cons: "All good!"

Pros: "Top class air craft with top notch entertainment"
Cons: "Restrictions on carry on (no more than 10k) is a pain. Especially after u find out that business class is allowed 13k."

Pros: "Food and Entertainment beat Delta hands down."
Cons: "Unfortunately packed into a row with a lot of big guys"

Pros: "Everything"

Pros: "It was just ok overall."
Cons: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."

Pros: "I will only fly Emirates when available to my destination from now on."

Pros: "I liked the boarding and most the crew was excellent"
Cons: "I specified ovo Lacto vegetarian because I eat cheese and diary. I got a stale and very small bread role with strawberry jam, wilted fruit and margarine for the breakfast meal. The non vegetarians got a full plate of croissant, cheese, fruit and jams. When I asked for butter I got no response. I asked three times before I could get some butter as I do not eat margarine. Lunch was wilted and slimy lettuce and tired fruit for dessert. The main meal itself was delicious but I was hungry the whole flight due to the small helping.. Another small but slightly fresher role and margarine again. Next to the non vegetarian meal there was less than half the food. It was very disappointing."

Pros: "Movies and internet"
Cons: "Took too long for food service. We were in middle two seats and my partner was feed and finished before I even got my food. They should go down each side at same time."

Pros: "Crew attitude and helpfulness. Food and beverage."
Cons: "Boarding procedures. Inadequate bathrooms for passenger numbers. Seat width. No economy plus seating."

Pros: "The good hospitality and customer service from the airline staff and agents over the phone."
Cons: "I disliked the feeling of being targeted and discriminated against. I was forced to undergo additional unwarranted extensive security checks as I was boarding the plane. I was asked to step aside and have my carry on rechecked while I was being interrogated by an officer. This is all in addition to going through an extensive security check at the security checkpoint. This procedure is Unjust and Humiliating for innocent passengers try to take a flight with absolutely nothing to hide."

Pros: "The wrap-around head rests help with sleeping. The good size blanket was comfortable and kept me warm. I really liked the bigger entertainment screen and excellent choice of movies and TV programs. I've never had 'Homes International' and 'Don't tell the Bride' on any flights, which are favorites of mine and are very popular.. I fly on 16 flights/year domestic and international. The flight attendants were very pleasant and helpful."
Cons: "It was a bit too cold. I was in row 50 on the aisle. I am vegetarian so was pleasantly surprised with the fish curry being on the menu, but couldn't see or taste the fish. A bit disappointing."

Pros: "Not one thing about my experience."
Cons: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"

Cons: "Nothing"

Pros: "Crew was very courteous and attentive"
Cons: "More fruits and green (non-starchy) vegetables"

Pros: "The crew was great"

Pros: "Staff was very friendly and loved the food."
Cons: "For economy class, nothing."

Pros: "Great helpful flight crew"
Cons: "Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight"

Pros: "Crew was very nice, appreciated that they came by with water often"
Cons: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"

Pros: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Cons: "Crew was not particularly friendly....almost downright rude at times"

Pros: "Officers in the airport are rude and offensive, racial discrimination."
Cons: "Change their employees, arrogant, not professional"

Pros: "The food was great and the other flight attendants were kind and understanding."
Cons: "There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old."

Cons: "The food was really bad. I prebooked an AISLE seat and of course I was given the WINDOW!"

Cons: "A little more clean seats"

Cons: "I’m a small person & your seating is cramped & uncomfortable!"

Pros: "Very positive experience."
Cons: "Flight was delayed because of a flight late arriving from Barcelona. Unlike an international flight...no entertainment & only a slight snack food. Still highest marks for the crew and the service that they provided"

Pros: "Everything was perfect"
Cons: "Everything"

Pros: "i liked the food and the crew. they were nice."
Cons: "the flight was good. nothing to not like."

Pros: "A very friendly and attentive crew and a decent meal. Comfort is still iffy in coach but better than most American airlines. Good selection of movies to pass the time."
Cons: "Seats in coach are cramped and some have an electrical box under the seat in front of you, so there is no room for your legs or carry on bag. Bathrooms keep getting smaller to jam in more seats."

Pros: "The staff upgraded me to business. It was a great wxperience"

Pros: "Food and entertainment"
Cons: "Ithe check in counter was open about an hour before departure, having passengers waiting in line for almost two hours. Thhe departure was later than scheduled, I did ask for assistance in Zurich airport and got none. Almost missed my connection flight due to poor health conditions and less than expected lay over time."

Pros: "Nice self boarding"
Cons: "No big screen to communicate priority to boarding since I am deaf."

Pros: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Cons: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."

Pros: "The flight attendants were professional and helpful."
Cons: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."

Pros: "Everything was very good. From the staff, to the food and comfort. Excellent!"

Pros: "Friendly staff"
Cons: "Paying for WiFi."

Pros: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"

Pros: "Quick and easy- no problems. We had drink service and a yummy croissant. Flights attendants were really nice and spoke great English."

Pros: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Cons: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"

Cons: "I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once."

Pros: "Outstanding service. Friendly flight attendants."

Pros: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Cons: "All of the above with the exception of crew & food comment."

Pros: "We received an upgrade to business class. The entire experience was excellent."
Cons: "The flight was delayed in taking off, and our gate wasn't available when we landed so we had to wait again, ultimately adding approximately 1.5 hours to the trip."

Pros: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Cons: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."

Pros: "The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!"
Cons: "Nothing"

Pros: "I was concerned the connections would be too tight but it worked out great!"

Pros: "Thank you for the sandwich!"
Cons: "Nothing!"

Pros: "GREAT SERVICE, GREAT PEOPLE!"

Pros: "Staff & service were super nice & friendly. In this day & age that airline travel is getting really hectic, it was a breath of fresh air to see friendly & dedicated staff who clearly enjoy what they are doing."
Cons: "Can't think of anything"

Pros: "Every time I go back to Greece I always fly Swiss. Always on time, good times, clean, and helpful crew."

Pros: "Fine"
Cons: "Newark airport is awful. Can't get food, can't get coffee, can't get a newspaper. I would try to avoid it."

Pros: "The veggie food option was delicious. The calzone for breakfast was miserable. The restrooms were kept clean and well-stocked. Flight delay to wait for incoming passengers resulted in others missing their connections in SF."

Cons: "Hi, my flight was delayed for more then 20 minutes and I had next connection flight in short period of time. Even that they now that I will lose next connection they didn't wanted to change my flight to previous flight and they DID had extra seat in a plane."

Pros: "The food was good and I enjoyed the Swiss chocolates."
Cons: "The Seats were real cramped and the entertainment system was outdated"

Pros: "Do like flying on Swiss, but might have to rethink that. The food it fine and I really appreciate the gluten free meals. The crews have been very pleasant and helpful. Boarding on this last flight... Nov 2 from Zurich seemed a bit frenetic. Passports we checked once again and this seemed to be taking an extra long time. I do like the entertainment selections, but the seat TVs and remotes do not always work well."
Cons: "I do not like the cramped space that we are in. It was difficult for my husband and I to get in and out of our seats. The passenger in front of me pushed her seat back and it seemed as though she was righ in my face. She could not go upright as the person in front of her was pushed all the way back. This situation also makes eating difficult. The flight yesterday was extremely warm, which I had not experienced on my three former flights. I guess I will try your airlines once more and see how it is for a third trip."

Cons: "The plane had a flea infestation that left both my wife and I with tiny bites on our legs - during the layover the flight attendants came through and sprayed the air vents in the overhead with an aerosol - I had never seen that done before but I suspect that Swiss knew the plane had microscopic flees that were biting passengers. We flew business class and expected much better from Swiss."

Pros: "Crew was more friendly here"

Pros: "Ok food and ok entertainment"
Cons: "Plane was very hot and there were no air conditioner valves so we had to sit in a hot plane for thirty minutes. Seats didn't recline at all so sleep was out of the question. Just a very miserable flight overall."

Cons: "Not. Lot of room for legs. Slection of movies very poor. Very old movies mostly"

Cons: "The flight was overbooked, boarding took forever."

Pros: "Quick flight, nice crew"
Cons: "Snack options"

Cons: "There was adely because of bad wether. It made us miss the conection but none talked to us and explained what is going on."

Cons: "The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?"

Pros: "Crew was amazing."
Cons: "Seats were very uncomfortable, no air controller and the TV screen with the flight information was right in front of us. Even the flight attendants couldn’t turn it off and it was so bright making it difficult to sleep."

Pros: "Care was amazing plane was spacious and new lots of entertainment"
Cons: "Food could have been better"

Pros: "The crew was very nice and attentive, I really like the food on Lufthansa"
Cons: "The movie selection was limited and dated"

Pros: "The person sitting next to me in the aisle seat moved so I had a window seat and free access to the aisle so I could use the bathroom when I wanted which let me stay hydrated on the plane. This was great. Crew was overall pretty responsive and helpful. Never a line for bathroom"

Pros: "Crew"
Cons: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"

Pros: "Great amount of legroom, snack given even though < 1hr flight"

Pros: "I like the price of the ticket ( thanks to KAYAK), the service on board was very good, everything on time and of course very convenient connection between Tampa and Frankfurt to fly to the further airports in Europe. Safety, security and service in good price. It is my favorite airline and rout."

Pros: "Boarding pricess"
Cons: "Plane was very cold. We had the last row of seats which meant the flight attendants were making a tremendous amount of noise behind us for the majority of the flight. Crew was not friendly at all. They were more interested in the other crew members than the guests."

Pros: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Cons: "The entertainment system was glitchy."

Pros: "Lounge was very clean"
Cons: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."

Pros: "The Lufthansa service in rebooking."
Cons: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."

Pros: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"

Pros: "Great crew!"
Cons: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."

Pros: "Overall, the main leg to Frankfurt was fine for entertainment and boarding; the staff was pleasant; but, the seats on all legs were ridiculously tight, and the planes were packed like sardines. I was stuck on window seats on 2 of 3 legs, despite requesting window seats, and the comfort on all legs was terrible. In future, I will take advantage of an upgrade offer from the Airline."
Cons: "Read previous comments on likes. In summary, the flight was too full, and the service for my seating was OK. That is it... OK."

Pros: "Worst food ever. Stewardess could not figure out where my seat was . Seemed unfamiliar with the plane."

Cons: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"

Pros: "Clean. Friendly staff"

Pros: "Friendly crew"
Cons: "when seats recline in economy you can barely get in and out of a seat"

Cons: "There was no food included, although the flight wasn't low cost, we didn't even get drinks, not even water. We asked for a glass of water from the crew, but they were busy selling the food and forgot about us."

Pros: "My booking and ticketing went very well Lufthansa was great"

Pros: "Great service. Polite, multilingual staff. Food is quite good. Super ckean orderly plane."

Pros: "The boarding process is very efficient."
Cons: "Lufthansa’s people are mostly good. But there are some obvious opportunities for people to be more friendly. Also, LH like many others continues to serve cold rolls and cold butter on international flights. KLM warms the rolls! It’s the one small touch that would make Lufthansa’s meal service so much nicer."

Pros: "The crew was wonderful, as is always true with both Lufthansa and Austrian Airlines (both of which I traveled on as part of this trip)."
Cons: "I would highly recommend both Lufthansa and Austrian adjust their entertainment systems. They seem not to weight much the top films with, say 75% Rotten Tomatoes reviews or higher. Even if there were fewer options for cost reasons, I would think they'd still have more watcher enjoyment. Rather than pad the list with the likes of Boss Baby or Going out in Style or even a mediocre 60% offering in the Fast and Furious franchise. Wonderful crew, though, can't say enough about how polite and attentive they are."

Pros: "Timeliness. Service aboard the flight was great"
Cons: "The seats were too close together. Not enough room to move around"

Cons: "Expect to pay $85 euro for a carry on bag that they will ask you to check in. This is our returning trip with the same set of bags for the round trip to Paris. At the gate we were asked to check in the other carry on bag which we bought right before the trip making sure it fit the new small size req. Still that was put into check-in. We ended up with no carry on luggages with us boarded. Only to find quite a lot of bags that are much bigger than ours were allowed to be in the cabin."

Pros: "Movie selection, wine and food"
Cons: "Crying babies - outside of the crew control"

Cons: "I had to endure 10 hours sitting next to an obese passenger, who was to big to fit into his seat and had to rest his shoulder and elbow over my seat. The crew couldn't do much and so I had to shift myself sideways for the entire journey in order to make space for this obese passenger to rest his arm into and over my seat."

Cons: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."

Pros: "Crew friendly, good food"
Cons: "Cramped seating, can't select seat until checkin without paying (only airline we were unable to select seat)"

Cons: "i missed this connection was put on a united flight and was bumped down from business to economy. no apologies, no effort whatsoever to make up"

Cons: "late 3 hr"

Pros: "The hot towels twice were refreshing. Great selection of movies and documentaries. Also liked that the crew came through with water several times without me asking."
Cons: "The touch screen for my television didn't always work the first or second time I tried to close a window or pause a movie."

Pros: "Had a negative impression after previous flight a few years ago. However my opinion has changed. The new aircraft was very comfortable and liked the toilets being below deck."
Cons: "In flight announcements not loud enough and did not come over the headphones."

Pros: "Professional airlines. one of the best and AWESOME FOOD for an airlines. Did i mention i love Lufthansa??"
Cons: "nothing the airline can do about but too many crying kids on the plane."

Pros: "I enjoyed the flight and the movies."
Cons: "I didnt like the crew, they was very caold and not pleasant at all. didnt like the food."

Pros: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Cons: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."

Pros: "SAS and BA can do better"

Pros: "I slept the entire flight, so no real observations or comments"

Pros: "All was very proffessional"

Pros: "Excellent Flight"
Cons: "Nothing"

Cons: "leg space is too tight"

Pros: "super comfortable seats, good movie selection and smooth interface with the personal video screen/music/tv etc., also surprisingly good food."
Cons: "sound on the entertainment system broke halfway through the flight (just my seat)."

Pros: "Still loads of leg room in economy which is great for a tall person like myself."
Cons: "The food, dinner and breakfast from Johannesburg to Frankfurt was not very nice and not the usual good standard."

Cons: "The seat in front of mine was reclined in the already cramped space provided, twice as far back as any other seat I could see. Please look into the recline on that seat for future passengers. The crew hit my seat, repeatedly with their carts and did not remember to offer drinks to us as they pushed it by. The airlines should consider removing that seat as an option to passengers if there is not ample room for the flight crew to maneuver around it. It made for an unpleasant experience overall."

Cons: "Why Lufthansa changed my flight connection to where I needed a visa!? So the police treat me like a criminal?!?"

Pros: "Entertainment."
Cons: "Staff was extremely sassy and unhelpful when I had been traveling for 40 hours."

Pros: "Very prompt, good food. We encourage trip very much!"

Pros: "The staff we're grate really helpful and friendly"
Cons: "The entertainment was not working so this made the flight long and boring."

Pros: "The entertainment system is fantastic, much like Singapore Airlines'. Lots of leg room."
Cons: "There was a mix-up of seats in the back of the plane. I didn't mind being asked to switch seats, but it took them a while to sort out the mess. So uncharacteristic of Lufthansa."

Pros: "cleaniness"

Cons: "Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late"

Pros: "Amazing crew and Ground staff. Check in and bag check in was really smooth and fast."
Cons: "Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it."

Pros: "The crew was very nice and helpful"
Cons: "I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax"

Cons: "On the choice of audio entertainment, it uses Stingray which, just like radio broadcast for each category with no choice of album for personal preference, kind of disappointed. I like the previous menu with album choices."

Pros: "Very good service"
Cons: "Rough air"

Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."

Pros: "Lots of legroom. Great free movies."
Cons: "No free snacks. You had to pay for headphones."

Pros: "Boarding very fast"
Cons: "Very small plane. No snacks offered."

Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."

Cons: "Extremely cold on the plane"

Pros: "The entire boarding process, takeoff, staff were all good."
Cons: "The entertainment system went down mid flight and I was unable to finish watching a show. Not happy about this."

Pros: "Finding my luggage and sending it to me was the best part of this flight."
Cons: "Weather was the issue in Toronto on December 29, 2017. However, We're in Canada, Toronto specifically and we've dealt with weather like this NUMEROUS times. For Air Canada to cancel flights 2 times in a row without any further communications with any of us... To tell us when we'd be rebooked, how, etc. is horrible. I work in the transportation industry which is American based and we can handle this much better than Air Canada. Awful... Wendell/Gate Agent said he couldn't rebook my flight until the 31st, but when I got home I called air Canada and she was able to rebook me on the 30th with no issues. Nonsense. Wendell didn't care, he was tired, yawned in our faces like it was acceptable. Awful service. I'm flying with Air Canada on my way from India in the next couple of weeks I hope I get better service. Otherwise, completion will be my only option."

Pros: "Nothing"
Cons: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal"

Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."

Pros: "on time."

Cons: "Delayed for almost 2hrs"

Pros: "Quick easy flight. Everything went smoothly."

Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"

Cons: "Connection was two short when flight was delayed 15 minutes would have missed next flight. Had to change to different later flight ended up getting into St. John at a very difficult time to try and find our way in a new place. Flew direct to St. John."

Pros: "There were no issues on this flight. My screen worked and the flight was ok."

Pros: "No wasted time, they load you up and get you where you want to be."
Cons: "Be sure to gate check anything larger than a small backpack or purse. There is little room on board for carry-on's"

Cons: "Delayed, missed connection"

Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "There was some confusion during boarding."

Pros: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Cons: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."

Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."

Pros: "Nothing other than the staff is nice."
Cons: "Nothing stands out about this flight."

Pros: "4 hour mechanical delay."

Cons: "See above. I didn't fly as I had scheduled."

Pros: "Crew"
Cons: "Nothing stands out"

Pros: "Nothing"
Cons: "Booked 2+ months in advance and didn't get a flight on Easter weekend"

Pros: "Great fast flight"

Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"

Cons: "Entertainment system is outdated and not functional"

Pros: "Nothing"

Pros: "Delayed and still on time overall great experience"

Pros: "The crew was friendly and helpful."
Cons: "My tv screen was not working, so I had no entertainment for the ride."

Cons: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."

Pros: "I really like how friendly the flight staff was. The women and men were always smiling and courteous! They loaded the plane quickly and easily all while being helpful and smiling. On my flight from Moncton to Montreal I needed several vomit bags just in case some of my cousins wedding drinks wanted to come up. The stewardess quickly grabbed several for me and was very kind. Luckily nothing came up and I felt great at the end of the flight!"
Cons: "I don't fly as often as used to, but I've noticed that flight services have definitely gone down hill. Flying Air Canada was refreshing, so I don't have anything negative to say except I really wish I'd won tickets for my family and I back to Canada on Air Canada, hahaha!"

Pros: "Personnel were friendly aircraft was clean"
Cons: "NA"

Pros: "Leg room was better than most airlines as was the food and entertainment choices."

Cons: "Our entertainment system was broken."

Cons: "Flight was 1 hour late departing."

Pros: "Space between seats in economy class"

Pros: "Comfortable flight and attentive crew."
Cons: "Other than delays and gate changes, flight was fine."

Pros: "Boeing 767 is a great aircraft in every way!"
Cons: "A shame to connect in Toronto!"

Pros: "No issues."
Cons: "Everything was cool."

Cons: "My tv didn't work"

Cons: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""

Pros: "The fact that I could charge my i phone..."
Cons: "The lax attitude to service and customer satisfaction there was a problem with the entertainment system, took over an hour to get attention... But no positive resolution..."

Cons: "Food"

Cons: "There was a delay bc of miscommunication with passengers. We sat in the plane for an hour before we took off. It was annoying"

Cons: "Passengers were packed too tight. I had a woman put her but in my face while I was seated, and hit me in the head with her bag while she tried to get out of the way of another passenger."

Pros: "We like the boarding according to row n., which limits the contact with other people."
Cons: "The plane was full, which means no physical distancing was possible."

Cons: "Food choices ran out of stock soon."

Pros: "The crew and the service was very good."
Cons: "Food could have been slightly better but can’t complain."

Pros: "Tes"
Cons: "The entertainment system broke down and they offered us some united rewards but they said it so fast I missed the instructions."

Pros: "Crew was friendly, professional, and communicative."

Pros: "Crew cheerful and funny."
Cons: "Seat area dirty with pretzels all over floor."

Pros: "It did eventually get there on time."
Cons: "Last flight changed gates like 6 times, delayed 2 hours, then was cancelled and they moved us to another plane...and two more gates, but to the original time. So I had to keep updating my ride who was (2) hours away. It was only a 1 hour flight. This was my (3rd) flight of the trip and had been travelling for 15+ hours. This was an United Flight."

Pros: "Not much"
Cons: "Dirty seat, broken screen & headphone socket."

Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"

Pros: "On time, plane in relatively good shape."
Cons: "The entertainment system is of low quality and kept freezing and needing reboot. It is almost impossible to hear the movie sounds. Somehow the food served was truly disgusting, like an horrible TV dinner. United always stands out on international flight for having the worst dinner served. Always take your own lunch with you! Finally it has been my consistent experience on United that the stewardesses are really unfriendly. They do their job just fine but do they look so miserable compared to other companies. Do the airline treat them real bad?"

Pros: "Nothingthe fact that we had to deplane and scramble to find flights"
Cons: "Flight was deplaned and we are now having to fly to a farther city and rent a car. This is then worst."

Pros: "They served butternut squash tortellini, fresh salad, and a fresh roll for dinner. I normally eat because I have to on international flights, but I actually enjoyed this meal. Too much pepper in the salad dressing, though. Besides the food, the rest of the flight was good; not much turbulence, and I got a lot of rest."
Cons: "Power outlets were hard to find, and the volume for movies was on the screen, so you had to pause the movie to change the volume."

Cons: "Food was below avarage, “microwave food”. Some of young female crew members were rude"

Pros: "Crew made sure we would make our connecting flight or had a backup flight if we missed the original."
Cons: "Running to barely catch my connecting flight. No ones fault"

Pros: "Check-in at Heathrow T2 staff were excellent and very helpful."
Cons: "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"

Pros: "Relatively short TSA, arrived at gate just as Group 1 was boarding, hopped in my seat, and enjoyed a quick, easy flight with a surprisingly good lunch of paella, salad, and torte. Very tasty. Service was great. Nice route."
Cons: "It was a 737-300 so a bit dated of an aircraft, but it was - at least - clean."

Pros: "The onscreen entertainment kept me occupied most of he trip. There were also multiple bathrooms which helped. The neck rest installed on the seat was also nice."

Pros: "Atleast 2/3 movies free"
Cons: "That you have to pay for entertainment"

Cons: "I told attendant my carry on had Med equipment. She proceeded to stow other larger carryons and tried to get me to check it — then she just put it in biz class. Cabin was hot. They brought me just after takeoff instas of at lunch time. My entertainment system didn’t work and the only response was “we’re aware of it” no attempt to fix, no apology. Then flight attendant skipped my tow with drinks."

Pros: "The girl next to me was kinda cute"
Cons: "Nothing the airline can fix, just slow passengers. Maybe allow the more experienced flyer to sit up front so we can get off the plane faster"

Cons: "Uncomfortable seating"

Cons: "NA"

Pros: "It was on time. An incident was handled well."

Cons: "Air Canada sold the flight to United Airlines - and United moved the flight later and later and later. Six times. When this was combined with a weather delay, we ended up boarding at 11 PM and landing well after midnight. This is not what we signed up for and not what we wanted."

Pros: "seats are comfortable"
Cons: "1)Very cold cabin atmosphere. 2)Very noisy passengers wish the attendants can announce saying "since its a late night flight we request our passengers to keep their voices low" Some people just don't have common sense"

Cons: "I didn't get on it because you cancelled the first flight"

Pros: "Short flight"
Cons: "Cramped seating"

Cons: "Connecting flights so close together we barely made it to the gate. Crew wasn't as friendly. An uncomfortable 5.5 hour flight to say the least. I'll pay extra to fly American again next time."

Cons: "Delayed our flight several hours, no communication, unhelpful staff. Missed a very important meeting. Will not fly United again."

Pros: "The crew kept us informed of the delays"
Cons: "Sitting in the plane on the runway for an hour"

Cons: "Flight was very cramped and overbooked. Many overhead bins were broken shut and couldn't hold anything- causing overcrowding of bins."

Cons: "Leg room is very limited."

Pros: "Great flight Left in time Arrived early"

Pros: "I had a medical emergency and the flight attendants were so very attentive, particularly Sue. It made all the difference and I felt better. You certainly never want to have that happen to you, but if it does you want compassionate and well-trained help around you."

Pros: "Flight attendant noticed my husbands t-shirt from Galveston and talked briefly about it. Smooth flight."
Cons: "Since it was a smaller plane the seating room was tight."

Cons: "The whole wifi entertainment system unites uses won't work on newer android versions!"

Pros: "The sub zero weather of South Bend left me and many others at the Airport without any choice but to await the delay to Chicago. Luckily, a fellow traveler offered me a ride to Chicago. Once arrived at O'Hare, the folks at the United counter made every effort to place back on track for my original ETA to SFO!"

Pros: "Flight was short and pilot and crew were trying to help those with connecting flight. Passengers were also nice and civilized and allowed those with connections to deboard first."
Cons: "1 hour delay due to another plane in our way that wasn't moving. Also would have been nice to have water or beverages offered to us during the 1 hour wait on board."

Cons: "Old plane, bad tvs"

Pros: "Fast loading and effect attendant"

Pros: "Nice, big plane"
Cons: "The entertainment went out."

Cons: "The United Terminal at Newark is hideous and United should be ashamed to be associated with this poor quality. The airport is a construction zone at best. The aircraft is tiny, cramped and inadequate."

Pros: "It was comfortable for a 13 hour flight. Entertainment was good. Crew was nice."
Cons: "Food was gross except for the ham sandwich and the drinks were warm."

Cons: "The flight was delayed multiple times causing me to have to literally run across airport to catch international connecting flight. Gate crew did very little to assist me in securing an alternate flight. On board crew did little to assist me in finding out information and getting me off the plane quickly to get to my connecting flight. Overall they showed little empathy and customer service."

Pros: "excellent aircraft, roomy, comfortable and clean. the flight attendants were very attentive but not pushy"
Cons: "very full flight ... tourist season?"

Pros: "Good service and no-hassle boarding"
Cons: "Really old plane. Terrible food. First class seat not very comfortable"

Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."