My wife and I were re-routed via Zurich, and I am glad the lady who did this at check-in noticed asked us for the right option. She confided in us that the flight to Newark was full, and I wondered why United had overbooked us in the first place.
The wheel chairs that I ordered two months ago, were not there when I was there, this was from ord to yyz. Customer service in the Philippines is the worst of the worst, these people don't care and speak English with an accent and a useless accent.
Late departure by close to an hour. Uncomfortable seat with damaged armrest. So-called entertainment screen could not be turned off, so the screen flashed in everybody's face when they were trying to sleep. This is incredibly annoying. The attendants and the beverage service were good.
Everything was great! Felt clean and virus free.
Our favorite airline in the USA.
Cons: "nothing still remember it was a good flight"
Pros: "Never got on flight."
Cons: "No delays and compensation for inconvenience. Paid extra for seat upgrade which I never sat in."
Pros: "Flight was on time and crew was friendly"
Cons: "Seat was quite uncomfortable and I would love more soda choices."
Cons: "1 flight attendant was very rude & had a poor attitude. Ruined the entire flight."
Pros: "It got me where I needed to go."
Cons: "Very crowded, packed in like sardines and the plane was uncomfortably warm!"
Pros: "Flight was on time and arrived early!"
Pros: "United did a great job"
Cons: "Long distance from gate to baggage area"
Cons: "The flight was delayed so I wasn’t going to be able to make my connecting flight and the airline didn’t even offer to cover my hotel room to stay the night. Terrible service in a very competitive business."
Pros: "Loved the fast boarding and quick flight! The crew did their best to inform us about our various delays."
Cons: "Cmon dudes, just plan ahead. Don't leave us to taxi on the tarmac for an hour before take off, only to do the same once we land! This shouldn't take quite so long."
Cons: "Uncomfortable seating"
Pros: "On time"
Cons: "Booked aisle seat. Plane change resulted in seat reassignment to middle seat. Awful. And United declined repeatedly to reassign me without $$$ upgrade. United sucks."
Cons: "Air Canada sold the flight to United Airlines - and United moved the flight later and later and later. Six times. When this was combined with a weather delay, we ended up boarding at 11 PM and landing well after midnight. This is not what we signed up for and not what we wanted."
Pros: "Got their early."
Cons: "Took an extra 20 minutes to get our luggage as it came after everyone else's, of course."
Pros: "We boarded very quickly. Take off and landing were immediate. I wasn't interrupted as I slept."
Cons: "The flight was delayed. Ordinarily, a little over an hour isn't bad, but we ended up landing at 1:30 in the morning, local time. I called United expressing concern about the arrival time when I was first notified of the delay and all I was told was "I'm sorry for the inconvenience." I learned later that there was an earlier flight I could have tried to get on."
Pros: "Great stuff, very friendly and attentive."
Cons: "When asked to be seated next to each other, my husband and myself, we weren't not helped at all."
Pros: "Excellent service and comfortable seating, even in economy."
Pros: "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
Cons: "Attitude of gate agent, crews. Boarding penalizes all but highest level and they've demoted me since the merger and erased my 30 year history with UAL. Watched them mishandle a paraplegic passenger until another passenger swapped seats. Last choice for me."
Cons: "Entertainment system and WiFi was broken on the flight."
Pros: "Late boarding, ZERO ENTERTAINMENT when you can pay the same price for American that provides television, old uncomfortable seating."
Pros: "Boarding was on time, flight was on time"
Cons: "Grouchy flight attendant. No overhead room for carry on. No coffee. No hot tea. Apparently not well prepared for flight."
Cons: "See anove"
Pros: "Not much on this flight."
Cons: "I wanted juice or soda and for one hour waiting for the plane to be fixed and then the one hour flight, all we got offered was water. And it tasted like tap water. They did offer free TV while flying but I had movies on my Kindle."
Pros: "Fast loading and effect attendant"
Pros: "Flight attendants are nice"
Cons: "I do not like this survey. Where can I answer that I did not experienced the entertainment? I have no idea if it was any good"
Pros: "the service and aircraft were excellent"
Cons: "space between seat"
Pros: "couldn't access wifi. crowded cabin. passengers being loud/obtrusive. long delay for takeoff."
Pros: "I recently flew Icelandic Air, on a Winglet. It was tiny, and no service like United. United was pleasant, wheelchair right there except one time. I like the Boston to SF flight, aisle seat, huge aisles, no one looked uncomfortable, bathroom kept immaculate, and small plane to Burbank excellent, I even had whole aisle to myself."
Cons: "The flight back to Boston, as mentioned. But Icelandic Air had tv screens on back of seats, so during the very long journey, you could track your flight, look at movies, for free, and beautiful,music selections. I wish United had that. My cell phone was not working great, so had no entertainment"
Pros: "The crew was very nice"
Cons: "Having to go from one end of the airport to the other to get my luggage. I will never fly united again"
Cons: "I required a wheelchair from gate to gate, on each gate I had to ask for it a few times, regardless that it said so in the computer. On one departure i bearly made as we ran really late. United reps seems kind of moody. Waiting for so eone to pick me up last minute made for a really stressful trip."
Cons: "Our flight was delayed so our connecting flight was cancelled what a terrible experience."
Pros: "The crew was pleasant"
Cons: "Checking in. We did it electronically When we went to the counter to give our bags extra staff were talking with each other about trying out to be a stripper. No hello. No smile. Just looked at our info and took our checked bags. We pay more for tickets and bags and are getting less service. It is time to bring back customer service"
Pros: "Crew nice and friendly."
Cons: "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."
Cons: "The United Terminal at Newark is hideous and United should be ashamed to be associated with this poor quality. The airport is a construction zone at best. The aircraft is tiny, cramped and inadequate."
Cons: "Too tight. Not enough leg room. Bad service."
Pros: "excellent aircraft, roomy, comfortable and clean. the flight attendants were very attentive but not pushy"
Cons: "very full flight ... tourist season?"
Cons: "Absence of leg room."
Pros: "Attentive crew, on time departure and arrival. I came on crutches due to recent surgery. Flight attendant assisted with putting them in the overhead bin and assisted my getting off the plane also."
Cons: "I paid extra to upgrade to a seat behind the bulkhead which eould give me more legroom. The bulkhead was way too close for that. So I felt this money was not well spent."
Pros: "Same as previous flight"
Cons: "same as previous flight"
Cons: "Delayed flight. Got in later then needed."