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The flight was 1.5 hours delayed. No food nor entertainment in this flight

The flight was 4 hrs 35 minutes long, the good and beverages didn't come to us until over 2hrs into the flight. The boarding was confusing as the employee flipped the sign right before boarding started, which confused everyone, she was very apathetic.

Flight delayed, no food included for a 6 hour plane ride. Seats are incredibly small and close together. Very uncomfortable.

Lufthansa may just wait in Munich for 11 hours. Our flight to Marseille should’ve been at 11 AM but we did not leave you like until almost 10 PM. I will never fly Air Canada or Lufthansa again.

Turnaround time for our flight into Munich to our connecting flight to Marseille was too short and because Montreal the Munich flight was delayed. We missed our flight to Marseille. I will never fly Lufthansa again. We spent 11 hours sitting in the Munich airport, waiting for connecting flight.

I will never fly with Air Canada again. Our flight to Montreal to Munich was delayed. We missed our connecting flight to Marseille and we’re stuck in Munich airport for 11 hours. I will never fly Air Canada or Lufthansa again.

I waited almost one hour for a w/c that had been requested when I arrived at Dorval airport causing me little time to use the restroom and purchase liquids before my departure as I was very dehydrated. So many employees just hanging out with each other with apparently no duties to perform while I was waiting for my w/c. It took so long to get me through immigration. I was not advanced as a single passenger through the line as well as through security. A dramatic change since my prior travels..

They were having “flow control “ issues in Boston per the overhead announcement by flight staff. So they boarded us, had us sit for several minutes l, then made their flow control delay announcement. Then pushed away and went and parked the plane with us on it, outlying of the way…. Were we darker for 1.5 more hours. 1625 departure became 1810, avoidably lengthening everyone’s trip, messing up connections and ground transportation for arrival. Poor.

Flight was late, then they kept us in the plane because the crew wasn’t available to let us out. So if you have a tight connection it will become impossible.

Oarding process and seat comfort

We were frustrated about the way they treated us as Star Alliance Gold. No early boarding and we had to argue for priority luggage.

We were frustrated about the way they treated us as Star Alliance Gold. No early boarding and we had to argue for priority luggage.

In flight entertainment is complex but extensive. The flight was 2 1/2 hours late-initially announced with 20 min delay-. Appears to have been weather related. Check-in staff very helpful. Needed wheelchair assistance-efficient in Boston, slow but very helpful in YUL. Given the delay would have appreciated refreshments on plane (more than a tiny packet of pretzels). Plane was clean and apparently in good condition.

Flight was operated by United but Kayak didn’t tell me that so I ran around three terminals trying to find out what the information was. The flight was delayed 30 minutes for a tail problem. The flight was in the dark - no canon lights so impossible to read. The stewardesses said it was normal to have no lights on during a night flight at 8pm.