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Pros: "Crew as usual very kind"
Cons: "They put me on stand by because flight was overbooked"

Pros: "Crew was very accommodating."
Cons: "Flight was overbooked which caused an hour delay."

Cons: "On time"

Pros: "The boarding process was much easier and faster. No delayed flights."
Cons: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"

Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"

Pros: "Seats were comfortable and the crew was great"

Pros: "The flight was good. Fairly good food"
Cons: "Made me check my bags on my way back for no reason"

Cons: "Swiss precision"

Pros: "The service"
Cons: "The service and attitude"

Cons: "Same reason as above."

Pros: "The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable."

Pros: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Cons: "The food standard seemed to be lowered a little bit, but still very well prepared."

Pros: "See above."
Cons: "Hard to see monitor for films and to hear through earpiece."

Pros: "I like the way they take care of their guests, I have 0 complaints"

Pros: "Staff"
Cons: "Delay"

Pros: "i liked the food and the crew. they were nice."
Cons: "the flight was good. nothing to not like."

Pros: "I got a surprise upgrade to Business Class where the service, food, and comfort were all excellent."
Cons: "Flight was delayed for almost an hour while we were on board. (ultimately not the airline's fault), If I hadn't been in Business class, it would have been very uncomfortable."

Pros: "Very Pleasant Staff!"

Pros: "The crew was amazingly kind and hospitable. The captain kept us informed continually of any changes which is something that as a passenger one really appreciates."
Cons: "As always, the economy chair area are small but roomier than other airlines."

Pros: "Crew was nice."
Cons: "TV's did not work. Food was lousy."

Pros: "3"
Cons: "Everything"

Pros: "Nice breakfast treat and chocolate is always appreciated"
Cons: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."

Pros: "The food was the best I’ve ever had in a plane"
Cons: "Sound quality for the films was awful"

Cons: "Had to check hand luggage which I had carried on easily from Boston. Flight only one third full. Long delay in Geneva to get bag."

Cons: "Always when one sits in the back of the plane, they run out of one meal. The food was ok. Not sure why they serve ice cream and cheese as a snack."

Pros: "Good staff, good boarding, good announcements"
Cons: "The chairs are so small!"

Pros: "I am very satisfied and I will recommended it to my friendships"

Pros: "It's swiss. everything works. always."
Cons: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."

Pros: "Easy, on-time and courteous"

Pros: "Crew and people were fabulous!"
Cons: "LONG lines at check in. Almost missed flight even being there 90 mins early."

Cons: "delayed"

Pros: "Crew was great."
Cons: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."

Pros: "EXCELLENT LEG ROOM"

Pros: "Nothing"
Cons: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"

Pros: "Swiss has amazing crew. Incredibly polite and accommodating. Their food (for economy class seat) was very good to excellent. The new Boeing 777 is also a smooth plane to ride."
Cons: "The boarding process in Zurich was a free for all. There is not a "method" to their boarding (i.e. by row or zone) so all 300 passengers crowded around the gate. We paid $100 for exit seats but the seats were barely wide enough for me...a medium built thin male. Unfortunately this appears to be the trend. Swiss would do well to have a wide economy section."

Pros: "Food is decent"
Cons: "Really old air crafts with disgusting seats, I don't know when they were cleaned. Wifi options given are horrible, If you really want to provide this option at least provide like full flight or in increments of hours not by data limit, this shows how archaic is your business thinking is!! You have to seriously update .."

Cons: "Seat in front of you tilts back and gives you NO room. Horrible!!"

Pros: "Your crew is amazing."

Pros: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Cons: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"

Pros: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"

Pros: "Good service... good food....on time. I will fly Swiss again."

Pros: "The crew was pleasant."
Cons: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."

Pros: "Swiss Air was the best airline ever!"

Pros: "Comfy, loved the individual Tvs and food was great!"

Pros: "The thing I liked most was being offered water routinely. I think I had the options to have a glass of water six times on my flight. For some reason flying really dries me out - so I really appreciated that. The seats were more spacious than the average flights I take. There were lots of movie options. There was more than enough space in the overhead compartment. I"

Cons: "The boarding process at Zurich airport was a mess. There was no communication at the gate to tell passengers what to do or where to stand"

Pros: "The seats were actually more comfortable on this short leg than on the much longer flight back to Boston. And the Swiss chocolate was good."
Cons: "Having to pay for a second checked bag. And the refreshment (I think it was supposed to be ice cream) was awful. Also, I think it was the young pilots virgin flight. The jerky take off and bouncy initial flight was capped off with an approach to the runway for landing that was very scary, much too fast and wobbly. Thankfully the plane was pulled back up into the air, just before touch down, circled for ten minutes, and retried the landing. This time perfectly smooth and successful."

Pros: "The airplane was pretty new with decent space."
Cons: "The swiss airplane did not leave on time, it had at least 30 mins delay. This delay did not get recuperated during the flight. The connecting flight did not wait for about 20 passengers. We had to spend a night in Zurich."

Pros: "Everything! Great Flight attendants, good food. Drinks in economy class. First class treatment in economy. Plenty of entertainment options. We were fortunate to have a very clear air on our transatlantic flight. They did not turn on the seatbelt sign except to land."

Pros: "The seats were so comfortable"

Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Cons: "Bigger seats the new ones are way to narrow"

Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Cons: "The plane is so old..,"

Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"

Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"

Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Pros: "Nothing"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."

Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Pros: "Friendly staff"
Cons: "Leg room"

Pros: "The service"
Cons: "The seats"

Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."

Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Pros: "Very friendly and helpful personnel."

Pros: "The supplied pack of toothpaste/toothbrush"

Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Pros: "quick and relaxed"

Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."

Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."

Pros: "delayed"

Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"

Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."

Cons: "You take my money for nothing yu stolen my money why why you kayak my husband doesn't travel from Desmoines he is not in system why ????? bring my money back to my account aa"

Cons: "i was somehow ‘offloaded’ from a seat that i paid extra for."

Pros: "Boarding went fine"
Cons: "Inflight Entertainment was terrible. I had to watch the trailer 3 times before it started. If picked another, started at a different point in movie. The flight attendants kept making announcements every few seconds interrupting movie instead of just one long one."

Cons: "When flight is delayed (by taxing for 45min or delayed take off of 3h40) allow passengers who are trying to connect disembark first."

Cons: "Flight was delayed, long lines (2 hrs) to get info. People on the phone at times were blaming other airlines saying there isn't anything they can do. Did help to get hotel or taxi after being in the airport for 12 hrs in line. And couldn't get us on a flight to our destination until 2 days later...."

Cons: "Drop-off bagage agent made me line up to get a new baggage tag even though my luggage had been checked up to my destination via COPA Airlines. A United Airlines check-in agent told me that the baggage agents don’t work for the airline therefore didn’t know what to do. These people need add training."

Pros: "Nothing at all"
Cons: "It could have been on any airline but United"

Pros: "Nothing. I didn't take the flight."
Cons: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."

Pros: "Kayak provided excellent info during the trip about flights timings ! Marvelous !!!!"

Pros: "No issues at all on this leg of the flight."
Cons: "wish plane had phone chargers on board"

Pros: "Nothing"
Cons: "Landed in Canada to let off a "sick" passenger, sat there for hours and after the pilot made countless excuses, including needing to refuel, needing a new route, and needing to de-ice the plane, he finally announced that we're headed all the way back to Newark for some unknown reason. Worst flight ever. Couldn't be any less happy. F*** this airline. Will never use again. Ruined my vacation, thanks a lot."

Pros: "n/a"
Cons: "UA lost 4/4 ski bags through our connecting flight in chicago - which resulted in us having to stay at baggage claim until 1:30am EST. We needed our ski's to ski the day we landed - and had major headaches due to this issue."

Pros: "Made up time for delayed departure"
Cons: "So cramped. Sat next to very obese person....spilled onto my seat"

Cons: "2 hour delay after almost 3 hour layover"

Pros: "Being in Italy"
Cons: "The flight was an hour delayed while they loaded cargo. When we arrived in Frankfurt we sat in the tarmac 45 minutes and missed our connection to Naples. Instead we had to wait all day and got an evening flight to Milan and then a local flight to Naples. Upon arrival we discovered they lost our bags. Now we're spending our holiday with nothing but the clothes on our backs."

Pros: "It was fast"
Cons: "Nothing to complain about"

Pros: "Food was good"
Cons: "Boarding took forever Not enough overhead space"

Pros: "Everything about this flight was good...EXCEPT the wifi."
Cons: "Wifi is so madly expensive I will not fly United for business EVER (or a lot of pleasure--since often I have to catch up on work when in flight). Very disappointing. $40 for wifi is obscene...and the service was spotty. You know: my last few JetBlue flights had COMPLIMENTARY wifi--and it was good. I will fly JetBlue in the future whenever I need to be online. Really annoying, United."

Pros: "The flight crew was very helpful and very nice. I was traveling with my 7 month old daughter by myself and the crew made sure I was taken care of."
Cons: "When I got off the plane and was waiting for my stroller and car seat to be brought up from the cargo hold, I received the car seat first in good condition. My stroller, however, had the clip busted off that connects the car seat to the stroller and cannot be replaced. So my entire travel system is now unusable. I know this happened on my transfer from Houston to Denver because I had to use my stroller when I got off of my flight from West Palm Beach to Houston and the entire thing was in tact. This is extremely frustrating because this travel system is $450 and is now unusable. And what's even more frustrating is that these items have to be gate checked and are given "special handling" tags when they are checked. The clip that was busted off is a pretty substantial piece so my stroller had to have been handled extremely poorly in order for this clip to bust lose."

Cons: "Excellent"

Pros: "Everything"
Cons: "Nothing"

Cons: "Tight seats, seat belt uncomfortable"

Pros: "Getting home safely!!"

Pros: "Delayed outbound so I got to CA much later than I needed to be."

Pros: "Nothing"
Cons: "Everything"

Pros: "Great stuff, very friendly and attentive."
Cons: "When asked to be seated next to each other, my husband and myself, we weren't not helped at all."

Pros: "Nothing."
Cons: "Super delayed. 4 hours plus for a less than 2 hour flight. Unacceptable. Arrival at 3:15 am vs 11 pm."

Pros: "NOTHING"
Cons: "EVERYTHING~"

Pros: "The flight at the time was so crowded with people"
Cons: "Experiencing a delay in my flight and waited 4 hours in the airport."

Pros: "Good food"
Cons: "Leg room in economy was bad for a international flight"

Cons: "After a three hour layover we were all set to board our jet when we were told that there were issues and would be delayed. After 2 hours they boarded us on an old propeller plane that was loud and uncomfortable. A man was forced to move from his seat in the front of the plane to the back because of weight balancing problems."

Pros: "Gate attendant came and told us that our luggage made the close connection. Less than 30 min."

Pros: "The crew and flight staff were friendly and professional."
Cons: "The seats are very narrow and crowded and the seat backs do not go back far enough to provide any additional comfort. The 1.5 hr flight only had peanuts or pretzels for a snack"

Pros: "The flight was prompt and smooth. Flight crew was nice and welcoming."
Cons: "The seats seemed too tight. Uncomfortable if you're tall."

Pros: "I cancelled that flight... Hope my refund is coming soon"

Pros: "Good movie options, quick boarding process."

Pros: "The staff was nice and helpful. The flight was relatively smooth."
Cons: "The flight was late."

Cons: "Movie selection dated!"

Pros: "It was a small plane and it made up for some lost time in the delayed departure. The one air stewardess was also nice."
Cons: "Waiting for hand luggage on arrival slowed me down to catch my connecting flight. The flight was delayed to start with."

Pros: "Movies were great. Crew was helpful but seemed flustered."
Cons: "Food was terrible for a ten hour flight; I think we all had upset stomachs from it. Passenger next to me was huge and definitely had mansplain going, not cool."

Pros: "The crew was nice"
Cons: "It wasn't on time to board"

Pros: "Great flight! On time take off, and early landing. Flight attendants were very friendly. I would definitely fly United again!"

Pros: "They eventually refunded me"
Cons: "The flight was delayed 4 times over 4 hours, then we boarded the plane. They then got us off the plane. We waited two hours and then canceled the flight. The gate agents were rude and not helpful when we got in line to figure out how wee would all get to ORD. It was the most dissappointing travel experience I have had in a very long time."

Cons: "United canceled my reservation without any explanation. The Worst customer service ever!!!!"

Cons: "Old huge plane. Sat in back. Awful. Didnt move for what seemed like half an hour or more before we even started moving toward runway. Then did the same thing once we landed. Chlosterphobic and awful."

Pros: "Pilot made a good landing in very turbulent conditions."
Cons: "Held us on the Tarmac for 25 minutes which in turn made us miss our connecting flight. Resulting in a 5 hour layover. Which made me miss my wife's birthday party."

Cons: "My boarding pass was not scanning which was holding up the line. A second person came over to approve me getting on the plane. That person made me check the size of my carry on bag, which had gotten bigger from some things I purchased in the airport but was just a touch too large for their sizer. She attempted to check the bag meaning I wouldn't have it until my final destination, which I was NOT ok with for two reasons. One was i had a 3 hour layover after this flight and needed work materials inside. The second was i was on a time crunch to get my ride at my final destination and was only traveling with carry on. She was very rude and insitant on it fitting inside the sizer as she stood over me with the tag to check my bag. I managed to take some things out that I moved into my backpack, which meant I had to awkwardly carry my blanket and travel pillow onto the plane. The most frustrating part was when I got on the plane, it was oversized top carryon bins, so the extra inch my bag grew would have been fine. Because of the time it took me to rearrange, i was the last one on the plane and all the bins had been filled with tiny second bags, but a few people on the plane had seen what happened and they rearranged a space for me. Also my video screen was broken and everyone else's worked. And there were two screaming babies around me the whole flight, but that is no one's fault."

Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"

Pros: "Friendly flight attendants, helpful staff at the ticket counter."
Cons: "Unable to check into both legs of my flight even though Air Canada used United for the first leg."

Pros: "Nothing"
Cons: "Everything. I had a very tight schedule to visit my friends in canada. What was supposed to be a quick flight turned into almost 24 hours of travel and ariving 12 hours late. I was lucky to have 3 days in with my friends now i only have 2. Not to mention what was supposed to be an inexpensive trip turned i to an expensive one when you are forced to eat airport food after being constantly re routed. I bought my ticket based on ariving to ottawa in the morning this however was not the case. I will be seeking a refund."