The flight itself was fine and the pilots were great. The crew was awful - the purser WOULD NOT SHUT UP, they ran out of food, I would not serve the “beef” dinner option to my dog. The boarding process was a clusterfuck-no announcements were made about boarding groups, and when we did get on the plane, attendants were blocking the aisles taking orders for the premier lounge and not letting the poors get to their seats
Order soecial meal early!
Great flight, friendly crew and always on time
Best check in - Great help - thanks
Pros: "Seating allowed for social distancing and wasn't full. Crew was great."
Pros: "the seat was tight and doesn't recline if the person behind you is leaning on it. wouldn't let us board because it wasn't the right group yet forcing us to stand on the side for 30 minutes until they started calling our group again."
Pros: "Crew can be nicer"
Cons: "Food and crew"
Cons: "When flight is delayed (by taxing for 45min or delayed take off of 3h40) allow passengers who are trying to connect disembark first."
Cons: "Ground crew and in Jamaica was horrible. They asked me if I have flew United before when I asked her a question."
Cons: "Going and coming back was delayed"
Cons: "Drop-off bagage agent made me line up to get a new baggage tag even though my luggage had been checked up to my destination via COPA Airlines. A United Airlines check-in agent told me that the baggage agents don’t work for the airline therefore didn’t know what to do. These people need add training."
Pros: "My daughter never made the flight because the ticket referenced a gate at LHR that didn't exist. No one at the airport was able to assist her in obtaining the correct gate and she subsequently missed the flight."
Cons: "See above"
Cons: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Pros: "Kayak provided excellent info during the trip about flights timings ! Marvelous !!!!"
Pros: "It was fast"
Cons: "Nothing to complain about"
Pros: "Free World Series viewing"
Cons: "No power outlets at seat"
Pros: "Comfortable seats. Great multimedia"
Cons: "Food was good but they served same dish for dinner and breakfast"
Pros: "Everything was excellent but the decent was probably the roughest I've ever experienced. The poor Stewart ran with bags and wet naps up to touch down. The beverage and pretzels were great."
Cons: "Everything was excellent. We did receive a beverage but no pretzels."
Pros: "The flight was short."
Cons: "Felt cramped and"
Pros: "All the crews are very friendly,service was great!"
Pros: "Excellent service and flight. On time. Nice clean plane."
Pros: "The flight was efficient and seamless. We even arrived 30 minutes early at EWR"
Cons: "I arrived at the airport only to find out that they had instituted a no carry on policy for basic economy and that I'd have to check my bag. They acknowledged that they had not informed me of this but that I'd still have to pay. The flight was delayed and the crew was extremely rude through out the flight, to top it off the in flight entertainment and wifi didn't work and the seat was incredibly uncomfortable"
Cons: "Sat on plane almost 2hrs waiting for mechanics who needed to fly to Sioux Falls Why???!?!!?"
Pros: "What did I like? Getting off the plane."
Cons: "We were on the tarmac without air conditioning for over an hour and a half with (per usual) very little information about our situation. Pilots told us that we'd be moving in 10 minutes. An hour later it was the same message again. Why do you do this? Keeping your passengers in extreme heat without explanation is not only unacceptable, it's cruel. Flight attendants claimed to also not know what the situation was. They were kind and offered us water but couldn't clarify what was happening or how long we would be suffering. The "wifi" didn't work. There wasn't enough food, drink or snacks for everyone on the plane so those of us in the back got leftovers or fewer choices."
Pros: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Cons: "Forced to gate check rollerboard for no reason."
Cons: "Again, 3 hour delay after airplane was boarded due to a maintenance issue that should have been discovered way before. The captain also let passengers disembark which caused even more of a delay because we had to wait for everyone to finally board again after the plane was fixed."
Pros: "On time"
Cons: "Layover in Newark was too long and Newark is not a good airport for layover"
Cons: "Our plane arrived late causing a 20 minute delay, and then we sat at the gate for a very long time after boarding, which ended up in a full hour delay getting out of Newark."
Pros: "See above"
Cons: "See above"
Cons: "Super delayed. 4 hours plus for a less than 2 hour flight. Unacceptable. Arrival at 3:15 am vs 11 pm."
Pros: "New airplane"
Cons: "Good tray in economy very small, didn't have my choice for food so stuck with chowmein, not good"
Cons: "Indifferent staff, absolutely no customer service Flight late, no food, no entertainment, seats extremely cramped, packed in like sardines, no personality at all, just attitude- get through it, provided basics, waited 20 min for first bag to appear in luggage carousel too, nothing good about it! It would be revolutionary if one airline valued their guests and showed it! Instead of cattle they manage and transport"
Pros: "The experience of flying business class is day versus night. The seats are extremely comfortable, the service is excellent, and one feels pampered and relaxed."
Pros: "Professional staff"
Pros: "I cancelled that flight... Hope my refund is coming soon"
Pros: "The flight attendants at united make everything super easy. I'm an anxious person when I get to the airport but I know that if I have any questions the united airlines crew will take care of me. The pilots are amazing and airways land the plane smoothly."
Pros: "Boarding in Chicago was atrocious. I was forced to check a book bag because there was no room on the flight only to get on the plane and there was plenty of room. My tv in my seat wouldn't work, there is absolutely no room if you're taller then 5'5. Upon landing it took 2 hours to get my checked book bag because United workers misplaced it. I will not fly United any time soon!"
Pros: "Plane was clean"
Cons: "Gosh---no feedback on delay of takeoff . Didn't seem like they tried to avoid the turbulence which lasted the entire 4 hour flight . And to top it off the landing tossed us around in our seats because it was so rough. No apology and no sign of pilots when we disembarked very odd"
Pros: "Staff was nice and plane wasn't full so had space for better sleeping since there was nothing better to do on the plane."
Cons: "I was very disappointed. Why spend so much money on updating first class and business when the rest of the seats are completely out of date. I couldn't even charge my phone to get ahold of my ride when we landed. And the tiny screens barely worked, couldn't even watch a movie because it just froze up the whole time."
Pros: "It was a small plane and it made up for some lost time in the delayed departure. The one air stewardess was also nice."
Cons: "Waiting for hand luggage on arrival slowed me down to catch my connecting flight. The flight was delayed to start with."
Pros: "Economy plus seat was nice to have an outlet plug in."
Pros: "Got us here early, smooth ride"
Pros: "The crew was nice"
Cons: "It wasn't on time to board"
Cons: "Delayed 3 hours"
Cons: "The only thing I didn't like was that my flight was delayed. But hey, it happens. Over all it was great"
Cons: "6 hour delay with no explanation or communication."
Pros: "Friendly flight attendants, helpful staff at the ticket counter."
Cons: "Unable to check into both legs of my flight even though Air Canada used United for the first leg."