Was not given a full size vehicle despite booking full size. Vehicle had a warning light on after picking up and I was told my only option was to spend 6 hours driving back through Denver traffic to return for a new rental car. New rental car was even smaller than the original car I was provided with. I was also charged a fee for fuel at $8.99 per gallon even though I returned the car full!
Shuttle times were unacceptable. Had to wait 25-30 minutes each way for a shuttle. The guy at the ticket counter spent way too much time and effort trying to up-sell add-on charges.
The agent was not professional.
Thos company is a bait and switch company. Very displeased. I rented a mid sized suv and paid in full when reserved. When I showed up they said I only paid for a compact suv. No, it was very clear what I rented. I had to pay more than double again to get what I wanted when I picked it up. I paid over 300 dollars when I reserved my car, when I picked it up it was almost another 500 dollars extra. I will never rent from this company again. I will never recommend this company. I will talk bad about this company to anyone looking torrent from fox rentals. Do not use them for anything. You've Been warned.
First, they said that the reservation I made had been cancelled due that I needed to pick up the car at noon. Even do I showed them the reservation where it showed clearly that I had to pick it up at 630pm. Second, because of what I explained earlier the person at the counter gave me a much higher rate than the one I reserved online. When I complained they told me they had no more cars at the rate I had reserved initially. It seems this company is not what you expect and for some reason, they want to charge a different rate than what the client gets online. The person at the counter next to me had the same issue and was upset. Therefore, I would NOT recommend renting from this company.
They overcharged me - basically a bait and switch. Lots of Google reviews say the same thing, and I am sad I didn't listen. I thought paying online would alleviate that since everything is booked and paid off, but I was wrong.