Guest reviews
Overall rating
7,6
Good
Based on 2 449 reviews
Cleanliness
8,0
Comfort
8,1
Pickup/dropoff
7,3
Value for money
7,3
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
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car was clean
great car
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easy drop
car was great
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returned the car
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4,4
Pros: Horrible location for drop off. Packed with trucks and cars. No where to park.
Cons: Car outside was dirty.
review from
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7,6
Pros: Lucas at the Double Tree in Denver was very helpful and understanding after my flight was delayed. Was able to recover some of the pricing since I did not meet my reservation time. 4 of 5 stars, would use again.
Cons: The only issue I had was with my airline, not Avis. Heads up: Just get the vehicle at the airport. I tried to save the $70 handling fee for airport pickup and drop off, and paid nearly that cost just for the ride to my hotel 45 mins away. Hindsight is 20/20, use the airport.
review from
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8,4
Pros: Staff was expedient, courteous.
Cons: Pick up was slow due to volume. I’m not sure what could be done as I don’t know if high volume is normal or if I just happened to arrive during a peak period.
review from
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6,4
Pros: The staff was really nice and helpfull at both pickup and dropoff
Cons: HUUGE stains in the back, looked like tomato soup
review from
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4,0
Pros: I got a free upgrade.
Cons: I was charged for the fuel service option even though I filled up the tank right before drop off.
review from
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9,2
Cons: When I came to drop off the car, no one came to explain what I had to. Other people were being helped and I was ignored. I had to go find find/follow someone for them to acknowledge me
review from
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6,4
Cons: One of the tires was very low in tire pressure which is quite dangerous.
review from
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4,0
Pros: The staff was fine but under poor conditions. The agent helping me said to his manager while in front of me “ it so hot in here I feel like I am gonna pass out”. 86+ degrees inside the rental facility.I waited in a line for literally 1 hour and 4 minutes. There was only 4 agents helping customers...
Cons: With a sign as you walk in the rental center says “forget waiting in line”... it was a poor showing all around. I almost rent exclusively from Avis. A random time I didn’t use my preferred account. Really a let down for otherwise smooth travel that day.
review from
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2,0
Pros: Not be given a choice to book a car so close to business close time
Cons: Not offer bookings for a store that is going to close before you can get the rental. Booked a car 15 min before they closed and couldn't get to the rental office in time. Called Avis and they wouldn't stay open for me. Experience sucked
review from
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10,0
Pros: I loved how quickly and smoothly the pick up process went. They weren’t trying to convince me that additionally I’ll need this or that. Asked a few (no more than 5 yes or no questions) and I was on my way. Best customer service.
Cons: No complaints whatsoever!
review from
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2,0
Pros: Nothing
Cons: Everything
review from
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10,0
Cons: Everything was great
review from
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9,2
Cons: When I came to drop off the car, no one came to explain what I had to. Other people were being helped and I was ignored. I had to go find find/follow someone for them to acknowledge me
review from
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10,0
Pros: I loved how quickly and smoothly the pick up process went. They weren’t trying to convince me that additionally I’ll need this or that. Asked a few (no more than 5 yes or no questions) and I was on my way. Best customer service.
Cons: No complaints whatsoever!
review from
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10,0
Cons: Everything was great
review from
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7,6
Pros: Lucas at the Double Tree in Denver was very helpful and understanding after my flight was delayed. Was able to recover some of the pricing since I did not meet my reservation time. 4 of 5 stars, would use again.
Cons: The only issue I had was with my airline, not Avis. Heads up: Just get the vehicle at the airport. I tried to save the $70 handling fee for airport pickup and drop off, and paid nearly that cost just for the ride to my hotel 45 mins away. Hindsight is 20/20, use the airport.
review from
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8,4
Pros: Staff was expedient, courteous.
Cons: Pick up was slow due to volume. I’m not sure what could be done as I don’t know if high volume is normal or if I just happened to arrive during a peak period.
review from
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4,4
Pros: Horrible location for drop off. Packed with trucks and cars. No where to park.
Cons: Car outside was dirty.
review from
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6,4
Pros: The staff was really nice and helpfull at both pickup and dropoff
Cons: HUUGE stains in the back, looked like tomato soup
review from
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4,0
Pros: I got a free upgrade.
Cons: I was charged for the fuel service option even though I filled up the tank right before drop off.
review from
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6,4
Cons: One of the tires was very low in tire pressure which is quite dangerous.
review from
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4,0
Pros: The staff was fine but under poor conditions. The agent helping me said to his manager while in front of me “ it so hot in here I feel like I am gonna pass out”. 86+ degrees inside the rental facility.I waited in a line for literally 1 hour and 4 minutes. There was only 4 agents helping customers...
Cons: With a sign as you walk in the rental center says “forget waiting in line”... it was a poor showing all around. I almost rent exclusively from Avis. A random time I didn’t use my preferred account. Really a let down for otherwise smooth travel that day.
review from
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2,0
Pros: Not be given a choice to book a car so close to business close time
Cons: Not offer bookings for a store that is going to close before you can get the rental. Booked a car 15 min before they closed and couldn't get to the rental office in time. Called Avis and they wouldn't stay open for me. Experience sucked
review from
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2,0
Pros: Nothing
Cons: Everything
review from
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Where can I find Avis hire cars in Denver?
1900 Broadway, Avis car hire
Address
1900 BroadwayPhone
+1 303 839 1280FAQs about hiring a car from Avis in Denver
What is the most popular car hire from Avis in Denver?
Premium (RAM Pickup or similar) is the most frequently booked car hire type from Avis in Denver.
How many car hire locations does Avis have in Denver?
Avis has 5 car hire locations in Denver. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Denver Intl Airport (DEN)?
Yes
Does Avis offer shuttle or airport pick-up services from Denver Intl Airport (DEN)?
Yes