Book Avis car hires in Denver

Pros: Staff was polite and friendly

Cons: Car was filthy inside and outside, covered in hail damage

Pros: Easy drop off

Cons: The reservation was accidentally made at downtown but was supposed to be at the airport. When I arrived the agent said he would be able to switch the reservation and "take care of everything". I had to pay a little more, which was not ideal but tolerable. Three days after I picked up the vehicle I got an email from Avis saying they were going to charge me $50 "no show" fee. I called Avis helpline and it took over 1.5 hrs on the phone to correct the problem. Why I had to wait on hold for 30 min for a supervisor to fix the situation is beyond my comprehension.

Pros: Staff was friendly but seriously under staffed and not prepared for the volume of people trying to get there rentals

Cons: Everything

Pros: Nothing

Cons: The rental experience at Denver airport was terrible. The wait time to get the car was 4.5 hours. Due to long wait we could not make it our destination in time and had to pay for an extra night for hotel at the airport. Even after getting the car we found out next day that the third row seat wasn’t stretching back properly or folding up in the SUV which was a safety issue for us with 2 carseats for kids. When we told them about it the response was that they didn’t have another car due to busy weekend and couldn’t do anything. The response rate at the counter or phone is very cut and dry as well as super slow. I will never rent with Avis or any of the affiliated sister companies. I will not recommend Avis to anyone as well. With the experience we had I would expect a full refund but the way Avis runs their business I am not even expecting a response at the this point.

Cons: Communication is terrible for all Denver locations. I went to multiple, the first stating they don’t have any cars available after I already had a reservation, then travelled to another for it to be closed after already paying. No one could help me with a cancellation.

Pros: Drop off was easy

Cons: Car smelled of smoke. Called to try to get a replacement, but Customer service was not helpful at all.

Cons: My car wasn’t ready at pickup so we had to take a different vehicle and I was charged for fuel when it was returned Full!!