Guest reviews
Overall rating
7,3
Good
Based on 4 802 reviews
Cleanliness
7,2
Comfort
7,1
Pickup/dropoff
6,4
Value for money
6,5
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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great car
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car was great
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great experience
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8,0
Pros: Yes. Everything went smoothly. Thank you.
Cons: The Chevy Impala 4-Cylinder (which had the gas saving feature where it turns off if not moving) was a little sluggish going through the mountains, but it was adequate for what we used it for. Huge trunk space. Overall the car functioned fine. No problems at all.
review from
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5,6
Pros: After waiting in line for about 20 minutes with only a couple of people in front of me, and paying for the car, I then had to wait another 1/2 hour for a car to be readied. Other people were waiting for their cars to be made available too, while some other people were brought to the head of the line
Cons: When a reservation is accepted, the car should be there waiting for you, not the other way around! And the people working there should not have an attitude just saying that it's out of their control. Upgrades should have been offered. There were plenty of other cars sitting in the lot!
review from
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4,4
Pros: The manager was very helpful but it was unfortunate we had to involve the manager.
Cons: Not given a hard time about prepaying for a car and telling me there were not cars to rent and that prepaying with Hertz was pointless. This was a quote from the front desk individual.
review from
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7,2
Pros: The minivan was in great condition and well cared for. It was easy to drive.
Cons: The Hertz website said that car seats and infant seats were available where required by law. When we arrived we found out that the cost of renting three car seats nearly doubled the overall price of the rental. They ended up only charging us for two car seats but it was still way overpriced.
review from
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10,0
Pros: Friendly Staff. Easy drop-off. Good price.
review from
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4,0
Cons: The pick up experience was awful. Computers were down so there was a long line of customers waiting to be processed. I did not get the vehicle that I requested. I requested a Ford Edge and got a Kia Sportage instead. The car they gave me had hundreds of scratch in the paint all over the vehicle.
review from
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2,0
Pros: There was nothing I liked about this experience
Cons: I put in Denver airport and discovered onsite that it was a location 40 minutes across town. I had to pay $100 for an an XL car to take us across town. called 6 times as Hertz claimed they didn’t have the reservation and couldn’t do anything
review from
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3,6
Pros: Staff did their best despite unacceptable lack of cars on a summer weekend.
Cons: Honoring reservations made online.
review from
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2,0
Horrible Call Center Customer Service
Pros: Nothing, except Mary at the counter! Need to release Credit/Debt hold immediately, when it's your fault for reservation cancellation and acknowledgement when your the company charging payment!
Cons: Everything but Mary at the Hertz counter, she was understaffed ,super busy, but very pleasant and apologetic .
review from
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10,0
Pros: Everyone was very knowledgeable and helpful. The office was clean.
Cons: Everything was satisfactory.
review from
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7,6
Pros: We got two Chevy Impalas for a long trip through CO and NM. The first had to be swapped out along the way because of an oil warning light. Both cars were terrific road cars, handling beautifully and very comfortable. All the Hertz staff—at initial pick-up, at the swap site, and at drop-off—finr.
Cons: INEXCUSABLE!! to be given our first car without absolutely full oil. That idiotic servicing error cost us an hour and a half to rectify on the vacation road. Also, the interior of the first car wasn’t as clean as it should have been. Hertz SERVICING AND PREP at Denver was POOR. And rate was lousy!
review from
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9,2
Cons: Still haven’t received a email copy of my bill
review from
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8,0
Pros: Yes. Everything went smoothly. Thank you.
Cons: The Chevy Impala 4-Cylinder (which had the gas saving feature where it turns off if not moving) was a little sluggish going through the mountains, but it was adequate for what we used it for. Huge trunk space. Overall the car functioned fine. No problems at all.
review from
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7,2
Pros: The minivan was in great condition and well cared for. It was easy to drive.
Cons: The Hertz website said that car seats and infant seats were available where required by law. When we arrived we found out that the cost of renting three car seats nearly doubled the overall price of the rental. They ended up only charging us for two car seats but it was still way overpriced.
review from
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7,6
Pros: We got two Chevy Impalas for a long trip through CO and NM. The first had to be swapped out along the way because of an oil warning light. Both cars were terrific road cars, handling beautifully and very comfortable. All the Hertz staff—at initial pick-up, at the swap site, and at drop-off—finr.
Cons: INEXCUSABLE!! to be given our first car without absolutely full oil. That idiotic servicing error cost us an hour and a half to rectify on the vacation road. Also, the interior of the first car wasn’t as clean as it should have been. Hertz SERVICING AND PREP at Denver was POOR. And rate was lousy!
review from
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5,6
Pros: After waiting in line for about 20 minutes with only a couple of people in front of me, and paying for the car, I then had to wait another 1/2 hour for a car to be readied. Other people were waiting for their cars to be made available too, while some other people were brought to the head of the line
Cons: When a reservation is accepted, the car should be there waiting for you, not the other way around! And the people working there should not have an attitude just saying that it's out of their control. Upgrades should have been offered. There were plenty of other cars sitting in the lot!
review from
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4,4
Pros: The manager was very helpful but it was unfortunate we had to involve the manager.
Cons: Not given a hard time about prepaying for a car and telling me there were not cars to rent and that prepaying with Hertz was pointless. This was a quote from the front desk individual.
review from
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4,0
Cons: The pick up experience was awful. Computers were down so there was a long line of customers waiting to be processed. I did not get the vehicle that I requested. I requested a Ford Edge and got a Kia Sportage instead. The car they gave me had hundreds of scratch in the paint all over the vehicle.
review from
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2,0
Pros: There was nothing I liked about this experience
Cons: I put in Denver airport and discovered onsite that it was a location 40 minutes across town. I had to pay $100 for an an XL car to take us across town. called 6 times as Hertz claimed they didn’t have the reservation and couldn’t do anything
review from
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3,6
Pros: Staff did their best despite unacceptable lack of cars on a summer weekend.
Cons: Honoring reservations made online.
review from
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2,0
Horrible Call Center Customer Service
Pros: Nothing, except Mary at the counter! Need to release Credit/Debt hold immediately, when it's your fault for reservation cancellation and acknowledgement when your the company charging payment!
Cons: Everything but Mary at the Hertz counter, she was understaffed ,super busy, but very pleasant and apologetic .
review from
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Where can I find Hertz hire cars in Denver?
2555 S Broadway & Yale, Hertz car hire
Address
2555 S Broadway & YalePhone
+1 303 733 4477FAQs about hiring a car from Hertz in Denver
What is the most popular car hire from Hertz in Denver?
Premium (RAM Pickup or similar) is the most frequently booked car hire type from Hertz in Denver.
How many car hire locations does Hertz have in Denver?
Hertz has 8 car hire locations in Denver. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Denver Intl Airport (DEN)?
Yes
Does Hertz offer shuttle or airport pick-up services from Denver Intl Airport (DEN)?
Yes
