Guest reviews
Overall rating
7,3
Good
Based on 4 856 reviews
Cleanliness
7,2
Comfort
7,1
Pick-up/Drop-off
6,4
Value for money
6,4
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
209
113
113
73
191
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
2,0
Pros: Nothing
Cons: The Hertz location closed early and all the numbers for the locations nearby were shut off. I found out later that day that they had declared bankruptcy. However there was no communication about early closing or being unable to keep our reservation. I did arrive on time to pick up but ended up having to borrow a friend's car.
review from
-
8,0
Pros: The rental was nice. The Hertz location pick up started out ruff. I felt bad for the employee. She was a 1 man team on a Saturday plus holiday weekend. You can tell she totally overwhelmed and needed help. She was doing the best she could given the circumstances.
Cons: I reserved what I thought would be a large SUV but ended up being a minivan. So having a true inventory of vehicles at the location would be best.
review from
-
6,0
Cons: They didn’t have the car we reserved. They were not accommodating and didn’t even apologize for their error. There was a problem with the car when we picked up the vehicle we didn’t even reserve but when I went to report it 3 minutes after we picked up the vehicle we couldn’t. They closed and locked their doors 9 minutes early without warning. Didn’t answer their phones. Worst experience with a car rental I have ever had. They lost my business for life.
review from
-
2,0
Cons: I called a week before the start of my trip asking for a refund, since my wife and mother (who would be on the trip) were no longer able to get the time off from the hospitals they work at and that our United Flight out of NYC was canceled. The person I spoke to informed me that I would hear back within 10 days I have not heard anything.
review from
-
10,0
Pros: Staff was excellent (bus driver: David Moller, middle-aged African-American woman at counter)
Cons: N/A
review from
-
8,8
Pros: Got us a great vehicle and did not push the insurance Option too much.
Cons: The true price to be reflected
review from
-
8,8
Pros: Ease of uae
Cons: Clean the car better. I have left over from the previous renter. Plus trash. Notify us of the damage so we are aware before choosing the car.
review from
-
2,0
Cons: This while situation was a disaster and i will never rent from Hertz again
review from
-
10,0
Cons: Excellent service and experience!
review from
-
2,0
Cons: Hertz called ans canceled because they ran out of cars.
review from
-
2,0
Cons: Not giving away my reservation without telling me, thus leaving me stranded for a week without a car as all other bookings in the city dried up.
review from
-
10,0
Pros: The staff was very friendly even at 1:30am
review from
Other suppliers in Denver scored
- 7.8/10 Avis car hire in Denver
- 6.9/10 Payless car hire in Denver
- 7.2/10 Budget car hire in Denver
- 6.0/10 Advantage car hire in Denver
- 5.4/10 Fox car hire in Denver
- 7.3/10 Thrifty car hire in Denver
- 8.9/10 Alamo car hire in Denver
- 8.3/10 Enterprise car hire in Denver
- 8.0/10 Sixt car hire in Denver
- 6.2/10 E-Z Rent-A-Car car hire in Denver
- 6.5/10 Dollar car hire in Denver
Where can I find Hertz hire cars in Denver?
2555 S Broadway & Yale, Hertz car hire
Address
2555 S Broadway & YaleHours
| Monday | 07:30 - 17:30 |
| Tuesday | 07:30 - 17:30 |
| Wednesday | 07:30 - 17:30 |
| Thursday | 07:30 - 17:30 |
| Friday | 07:30 - 17:30 |
| Saturday | |
| Sunday |