Guest reviews
Overall rating
7,3
Good
Based on 4 761 reviews
Cleanliness
7,2
Comfort
7,1
Pickup/dropoff
6,4
Value for money
6,5
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Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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2,0
Pros: Nothing. Hertz cancelled our rental 30 minutes before our pickup time! Hertz overbooked causing significant delays for our continued trip. They offered ZERO help in trying to find another rental. Terrible Customer Service. We had to pay over $200 extra for a last minute rental with another company.
Cons: We will NEVER use Hertz again!!!
review from
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2,0
Pros: Nothing. there was no car available for me when I arrived
Cons: actually getting a car and not having to pay 80 dollars for a lyft
review from
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4,8
Pros: The availability of a car.
Cons: The process was very quick and I didn't feel like my business was appreciated. The rep was very cold and abrupt and didn't explain things to me clearly - he was trying to rush me through the process and I didn't appreciate that. The location was hard to find as well.
review from
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4,4
Pros: Could pick my own car from specific zone
Cons: I returned my car early. But b/c I prepaid they would not refund my money. Poor customer service c
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4,0
Pros: I liked the convenience of the location.
Cons: Their customer support sucks.
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5,6
Pros: The car was new
Cons: When I arrived at the Hertz airport they said I rented from the Downtown Denver Hertz. They would not honor the price I had from Kayak. I paid 4 times the cost - not happy with Hertz - they took advantage of me
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4,4
Cons: I booked it online searching for one at the airport and ended up with one downtown. They offered to upgrade me for triple the cost.
review from
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7,6
Pros: Easy after hours drop off. Pickup was a struggle.
Cons: Make sure to have cars available for all reservations!
review from
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2,0
Pros: There were no cars available even though we had a reservation, I was called 30 minutes before I was supposed to pick the car up. They told me they would call me back if a car became available, and they never did.
review from
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9,2
Pros: Friendly staffs
Cons: Didn’t have SUV in stock so they gave me a truck.
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10,0
Pros: Car was good, easy process
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4,4
Pros: I was able to get a car, and the staff did not screw me as hard as they could have.
Cons: When I arranged for a Hertz rental car at the airport, it turned out the rental car was arranged in downtown Denver. Hertz was not willing to support the rental rate - they originally quoted me more than quadruple the rate! They ended up charging me only 2.5X what was agreed. Never use Kayak again
review from
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2,0
Pros: Nothing. Hertz cancelled our rental 30 minutes before our pickup time! Hertz overbooked causing significant delays for our continued trip. They offered ZERO help in trying to find another rental. Terrible Customer Service. We had to pay over $200 extra for a last minute rental with another company.
Cons: We will NEVER use Hertz again!!!
review from
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2,0
Pros: Nothing. there was no car available for me when I arrived
Cons: actually getting a car and not having to pay 80 dollars for a lyft
review from
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4,8
Pros: The availability of a car.
Cons: The process was very quick and I didn't feel like my business was appreciated. The rep was very cold and abrupt and didn't explain things to me clearly - he was trying to rush me through the process and I didn't appreciate that. The location was hard to find as well.
review from
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4,4
Pros: Could pick my own car from specific zone
Cons: I returned my car early. But b/c I prepaid they would not refund my money. Poor customer service c
review from
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4,0
Pros: I liked the convenience of the location.
Cons: Their customer support sucks.
review from
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5,6
Pros: The car was new
Cons: When I arrived at the Hertz airport they said I rented from the Downtown Denver Hertz. They would not honor the price I had from Kayak. I paid 4 times the cost - not happy with Hertz - they took advantage of me
review from
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4,4
Cons: I booked it online searching for one at the airport and ended up with one downtown. They offered to upgrade me for triple the cost.
review from
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2,0
Pros: There were no cars available even though we had a reservation, I was called 30 minutes before I was supposed to pick the car up. They told me they would call me back if a car became available, and they never did.
review from
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4,4
Pros: I was able to get a car, and the staff did not screw me as hard as they could have.
Cons: When I arranged for a Hertz rental car at the airport, it turned out the rental car was arranged in downtown Denver. Hertz was not willing to support the rental rate - they originally quoted me more than quadruple the rate! They ended up charging me only 2.5X what was agreed. Never use Kayak again
review from
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Where can I find Hertz hire cars in Denver?
2555 S Broadway & Yale, Hertz car hire
Address
2555 S Broadway & YalePhone
+1 303 733 4477FAQs about hiring a car from Hertz in Denver
How many car hire locations does Hertz have in Denver?
Hertz has 8 car hire locations in Denver. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Denver Intl Airport (DEN)?
Yes
Does Hertz offer shuttle or airport pick-up services from Denver Intl Airport (DEN)?
Yes
