Guest reviews
Overall rating
6,6
Good
Based on 3 022 reviews
Cleanliness
6,8
Comfort
7,1
Pickup/dropoff
6,4
Value for money
6,7
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Pros
"Car was great and clean."
(in 207 reviews)
"Good value for the money."
(in 94 reviews)
"Great car for the price."
(in 108 reviews)
Cons
"Long wait over 45 minutes."
(in 86 reviews)
"Reserved Car was not available"
(in 116 reviews)
"The customer service aspect was terrible."
(in 209 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
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3,6
Pros: Decent vehicle but
Cons: The front desk attendant was awful. He did not communicate well tried to upsell me on everything including things that were completely irrelevant. Car was disgusting food everywhere under seats. Outside of car had scratches but checkout attendant was in a rush so wouldn’t walk around the car with me
review from
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5,2
Cons: Counter representative did not explain anything with transparency. He said adding a driver was $13 but after questioning the charges, he said adding a driver was $13 a day. He didn't point out the electronic toll pass or explain the gas charge clearly. Experience was overall terrible.
review from
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6,0
Pros: Staff was friendly
Cons: Pick up from airport was terrible and took a very long time. That created a mad dash for customers on to the small bus who then had a mad dash to the rental counter and long line. They did not have the vehicle I reserved and upgraded me to a large SUV but charged me the higher rate.
review from
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2,8
Pros: Nothing.
Cons: Hidden fees and trying to push more on you to pay a higher price. Long lines and not enough staff.
review from
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4,0
Pros: Staff was dishonest. Tried to "upgrade" me for a higher price rather than just tell me they didnt have the van available that reserved.
Cons: Even though the price was the best, the customer service was very poor. I would not use them again.
review from
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10,0
Pros: All
Cons: .
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10,0
Pros: everything was great
Cons: nothing
review from
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5,2
Pros: Decent car
Cons: Pick-up took over 1 hr. Hidden fees were ridiculous, price didn't match quote at all.
review from
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2,0
Pros: It was the only car i could find in denver, and they picked me up
Cons: the property is a ghetto, the drop off was closed and a joke, we had to go to avis, and they were assholes, at check in the woman was trying to upsell me and it went to $140 and i told her it was $59 on kayak, and i had to hagle with her to get it back down. The whole place sucks
review from
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5,6
Pros: Drop off was easy and quick
Cons: Car was dirty (windows were dirty on the inside, few pieces of trash were left in car), car check oil light was on.
review from
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7,6
Pros: Great value, just don't expect a clean car and make sure to check for scratches etc.
review from
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9,6
Pros: Very fast return. Car was in excellent shape, clean and nice features.
Cons: Pick up at airport was slow. Waited a bit longer than I would have liked to.
review from
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3,6
Pros: Decent vehicle but
Cons: The front desk attendant was awful. He did not communicate well tried to upsell me on everything including things that were completely irrelevant. Car was disgusting food everywhere under seats. Outside of car had scratches but checkout attendant was in a rush so wouldn’t walk around the car with me
review from
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5,2
Cons: Counter representative did not explain anything with transparency. He said adding a driver was $13 but after questioning the charges, he said adding a driver was $13 a day. He didn't point out the electronic toll pass or explain the gas charge clearly. Experience was overall terrible.
review from
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6,0
Pros: Staff was friendly
Cons: Pick up from airport was terrible and took a very long time. That created a mad dash for customers on to the small bus who then had a mad dash to the rental counter and long line. They did not have the vehicle I reserved and upgraded me to a large SUV but charged me the higher rate.
review from
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2,8
Pros: Nothing.
Cons: Hidden fees and trying to push more on you to pay a higher price. Long lines and not enough staff.
review from
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4,0
Pros: Staff was dishonest. Tried to "upgrade" me for a higher price rather than just tell me they didnt have the van available that reserved.
Cons: Even though the price was the best, the customer service was very poor. I would not use them again.
review from
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5,2
Pros: Decent car
Cons: Pick-up took over 1 hr. Hidden fees were ridiculous, price didn't match quote at all.
review from
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2,0
Pros: It was the only car i could find in denver, and they picked me up
Cons: the property is a ghetto, the drop off was closed and a joke, we had to go to avis, and they were assholes, at check in the woman was trying to upsell me and it went to $140 and i told her it was $59 on kayak, and i had to hagle with her to get it back down. The whole place sucks
review from
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5,6
Pros: Drop off was easy and quick
Cons: Car was dirty (windows were dirty on the inside, few pieces of trash were left in car), car check oil light was on.
review from
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Where can I find Payless hire cars in Denver?
25340 East 78th Avenue, Payless car hire
Address
25340 East 78th AvenuePhone
+1 303 342 9444FAQs about hiring a car from Payless in Denver
How many car hire locations does Payless have in Denver?
Payless has 1 car hire location in Denver. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Denver Intl Airport (DEN)?
Yes
Does Payless offer shuttle or airport pick-up services from Denver Intl Airport (DEN)?
No (according to our data)