Guest reviews
Overall rating
6,7
Good
Based on 3 064 reviews
Cleanliness
6,9
Comfort
7,2
Pickup/dropoff
6,4
Value for money
6,8
Pros
"Car was great and clean."
(in 207 reviews)
"Good value for the money."
(in 94 reviews)
"Great car for the price."
(in 108 reviews)
Cons
"Long wait over 45 minutes."
(in 86 reviews)
"Reserved Car was not available"
(in 116 reviews)
"The customer service aspect was terrible."
(in 209 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
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car was great
car smelled
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great car
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took about five minutes
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8,8
Cons: Too few vans used for pickup /drop off so liing wait. . There were at least eight vans simply parked at the facility and only one making rounds. That was the case fior both pickup and drop off on different days and times
review from
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2,0
Pros: You might save a few bucks if you are willing to go through horrible customer service, nasty rental vehicles, and extra hidden charges.... oh.. never mind, you won't be saving at all even after bad experiences.
review from
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8,8
Cons: My first time renting a car from Payless. Smooth pick up and drop off.... I will use them again
review from
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5,6
Pros: The staff was adequate. Not overly friendly or helpful. They seemed frazzled and tired of their job.
Cons: Pick up at the airport was very inconvenient and time consuming.
review from
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3,6
Cons: Check in and check out was way longer than expected. Would not rent from this company again in the future.
review from
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8,0
Pros: Quick drop off
Cons: They charge us more than the estimated price. Pick up process seems like a sales pitch. Not a pleasant experience.
review from
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2,0
Cons: Absolute no customer service. The vehicle broke down And had to be towed away . Still dealing with customer service on a resolution for the lack of concern and care of their customers. Will be contacting my cc company for a full refund . Will never use Payless car rental again !
review from
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10,0
Pros: Service was perfect.
Cons: No complaints - easy.
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10,0
Pros: When I dropped off the vehicle it was quick and easy. But we had a problem. We accidentally left our luggage back at where we were staying! So we told this to the staff and they actually said they can let us take back the rental car to get the luggage! Koodos to them!
review from
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8,8
Cons: Cleanliness of the rental facility.
review from
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7,6
Pros: The drop off (early morning, 6am) was super super quick and easy, and the shuttle was ready to take me to the airport immediately. The car was also very nice and very clean. I also appreciated that they gave me what I believe was a complimentary upgrade since the car I'd reserved wasn't available.
Cons: It was quite a long wait in the late afternoon to get the car that I'd reserved (long line). The shuttle to the rental location smelled sickenly of cigarettes (even though it had a no smoking sign), though the return shuttle smelled fine. Be aware of add on prices and extras, it can add up.
review from
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2,8
Pros: Nothing
Cons: The line was out the door and we had to wait in the heat of the day for almost one and a half hours to pickup the car. The car was not cleaned from the previous renters and had food and trash under the seats. Worst of all, they left a babies sippy cup full of milk in the car which exploded.
review from
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8,8
Cons: Too few vans used for pickup /drop off so liing wait. . There were at least eight vans simply parked at the facility and only one making rounds. That was the case fior both pickup and drop off on different days and times
review from
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8,8
Cons: My first time renting a car from Payless. Smooth pick up and drop off.... I will use them again
review from
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10,0
Pros: Service was perfect.
Cons: No complaints - easy.
review from
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10,0
Pros: When I dropped off the vehicle it was quick and easy. But we had a problem. We accidentally left our luggage back at where we were staying! So we told this to the staff and they actually said they can let us take back the rental car to get the luggage! Koodos to them!
review from
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8,8
Cons: Cleanliness of the rental facility.
review from
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8,0
Pros: Quick drop off
Cons: They charge us more than the estimated price. Pick up process seems like a sales pitch. Not a pleasant experience.
review from
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7,6
Pros: The drop off (early morning, 6am) was super super quick and easy, and the shuttle was ready to take me to the airport immediately. The car was also very nice and very clean. I also appreciated that they gave me what I believe was a complimentary upgrade since the car I'd reserved wasn't available.
Cons: It was quite a long wait in the late afternoon to get the car that I'd reserved (long line). The shuttle to the rental location smelled sickenly of cigarettes (even though it had a no smoking sign), though the return shuttle smelled fine. Be aware of add on prices and extras, it can add up.
review from
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2,0
Pros: You might save a few bucks if you are willing to go through horrible customer service, nasty rental vehicles, and extra hidden charges.... oh.. never mind, you won't be saving at all even after bad experiences.
review from
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5,6
Pros: The staff was adequate. Not overly friendly or helpful. They seemed frazzled and tired of their job.
Cons: Pick up at the airport was very inconvenient and time consuming.
review from
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3,6
Cons: Check in and check out was way longer than expected. Would not rent from this company again in the future.
review from
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2,0
Cons: Absolute no customer service. The vehicle broke down And had to be towed away . Still dealing with customer service on a resolution for the lack of concern and care of their customers. Will be contacting my cc company for a full refund . Will never use Payless car rental again !
review from
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2,8
Pros: Nothing
Cons: The line was out the door and we had to wait in the heat of the day for almost one and a half hours to pickup the car. The car was not cleaned from the previous renters and had food and trash under the seats. Worst of all, they left a babies sippy cup full of milk in the car which exploded.
review from
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Where can I find Payless hire cars in Denver?
25340 East 78th Avenue, Payless car hire
Address
25340 East 78th AvenuePhone
+1 303 342 9444FAQs about hiring a car from Payless in Denver
What is the most popular car hire from Payless in Denver?
Premium (RAM Pickup or similar) is the most frequently booked car hire type from Payless in Denver.
How many car hire locations does Payless have in Denver?
Payless has 1 car hire location in Denver. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Denver Intl Airport (DEN)?
Yes
Does Payless offer shuttle or airport pick-up services from Denver Intl Airport (DEN)?
No (according to our data)