Guest reviews
Overall rating
6,8
Good
Based on 619 reviews
Cleanliness
6,9
Comfort
7,2
Pick-up/Drop-off
6,4
Value for money
6,8
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Pros
"Staff very friendly and helpful"
(in 961 reviews)
"Our own car was fine."
(in 2507 reviews)
"Car was clean and overall good."
(in 276 reviews)
Cons
"There were no cars available."
(in 135 reviews)
"Did not pick up car"
(in 2339 reviews)
"Car smelled like an ashtray."
(in 331 reviews)
Recent reviews
Traveller rating
117
71
100
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
pick up and drop
friendly staff
car was great
long line
car smelled
great car
great price
great value
waited a few minutes
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10,0
Pros: Staff (Mary) was very friendly and helpful!!
review from
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5,6
Cons: Check engine light came on and windshield wipers didn’t work in a Colorado snow storm. Seriously unsafe.
review from
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5,2
Pros: Staff at front desk kind and friendly.
Cons: Could not contact front desk and kept getting rolled to customer service and told to basically spend my day calling since I had to talk to someone at the front desk for my issue. Never spoke to front desk after calling at least 40 times..no exaggeration. Customer service sucked!
review from
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5,6
Pros: The car was clean
Cons: The pick up line was ridiculously long and took forever to get a car and drop off felt rushed like cattle
review from
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3,2
Pros: N/A
Cons: There was an extremely long line for pick up. The entire process took close to two hours, which caused me to miss an appointment. Terrible experience.
review from
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6,4
Cons: Rude customer service and long waiting lines
review from
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8,8
Pros: Staff was pleasant, and helpful. They were later great in helping me find a new car after the first one they offered was not what I wanted.
Cons: Drop off was confusing. There are multiple car agencies dropping off at the same tine. The (AVIS) attendant was inattentive/ rude and got my email address wrong. He was on the phone with a friend the whole time and barely responded to me when I went back and told him that I had not received an email with the closeout and I had to later call Payless to have them send me the actual bill and closeout.
review from
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7,6
Pros: Pick up was terrible. Payless Denver location has been combined with Budget and Avis. Line was out the door and took over an hour to get through. After that, all was good. Car was clean, drop off was great.
Cons: Pick up
review from
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10,0
Pros: Fast, and friendly staff
Cons: Free upgrade!
review from
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4,4
Cons: Pick up was confusing and took a long time. I was charged three times the quotes rate with no explanation as of yet.
review from
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8,0
Cons: The check in process was a bit frustrating but the vehicle was perfect and clean. The drop off process was handled with ease.
review from
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5,6
Cons: Lines were long and moved very slowly. Cars were not ready for most customers so had to sit and wait for your car after standing in the long line.
review from
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Where can I find Payless hire cars in Denver?
FAQs about hiring a car from Payless in Denver
How many car hire locations does Payless have in Denver?
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