I tried to cancel because we had selected the wrong pick up location and we couldn’t access and customer support and then were charged a $35 fee, even though it said there would be no cancellation fee.
The wait in line to pick up my rental car was longer than my flight across the country. They had staffed two people despite knowing that over 100 people were coming to rent vehicles. In addition, they were very pushy with their own insurance, forcing people to call their insurance companies and asking employees to read through the declarations pages, so the wait was even longer. They don't answer their phone (there's not even an option to get to a person by phone, the line disconnects faster than any company I've called), and the cherry on top is that they don't do after hours dropoff for early or late flights, despite being an airport rental, and their employees saying it would not be a problem to drop off when they weren't there. The gate to their parking lot was blocked and there was no on street parking. To give you an idea, the other three car rental places on the same street all run 24 hour operations with an airport shuttle. This is one of the few places in my life I will never return to.
They to steal from the costumers, over selling insurance, and they $10 per day, because they said I posted to get jeep not a full size suv, and on my reservation said full size suv, not jeep, so they charged me $10 extra per day
The procedure and rules and regulations to rent are crazy, they not only need to see proof of insurance they needed the declarations. The would not rent if your a local?!? Had to have a return plane ticket. It took over 15 minutes to actually get the car.
The pickup was ridiculous. Approximately 50-75 people waiting in a line that never moves. Do not. Do not rent from this company unless you wish to wait 90 minutes to get your rental. The company tries to make you think that you have to buy their insurance if you can't present a declaration page that shows you are covered for rentals by your insurance company. What a scam. The company tries to say that this is a one time thing but it happens week after week if you read their crappy reviews.
I didn’t like anything. It took 2 hours to get the car, hidden fees. $70 to pay for tolls even though I’d never spend that much in tollls. Truly an awful experience I wouldn’t recommend to literally anyone but my enemies
