2.0
Hertz did not have a 12-passenger van available at reservation date/time. I had eight family members, two in car seats, waiting to be picked up at 9:00 am, and I was told to leave and to return at noon to see if a van had become available. Then, they changed to “we’ll call you when one becomes available”. Offered a minivan or a Suburban in lieu, even though I told them I had nine passengers. Did not seek a van from another location. Said they could not refund me because I had pre-paid. Found another rental agency with a 12-passenger van at IAD and paid a premium for the rental, but wasn’t going to make my family wait until Hertz bothered to find a van. Complete ripoff, dishonest agency.Reviewed Dec 8 2025
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4.0
Person at counter was unclear about getting a transponder. I asked him if only certain lanes required a transponder and he didn't reply. The Jeep got terrible fuel economy and had a small rear cargo space for such a big car. There was insufficient signage to understand where to park the car to return it.Reviewed Oct 23 2025
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2.0
Website made it seem like I would be able to rent with a debit card at the desk, but I was refused a vehicle. Nobody could explain to me why this policy exists.Reviewed Aug 10 2025
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2.0
Very Disappointing!! Huge waste of time and energy Requested REFUND, but I’m still getting charged, can anyone assist??Reviewed Jul 11 2025
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2.0
They tried to cancel or adjust my reservation the same day, two hours before the pick up time. I requested a 12 seat van and after i pre-checked in 2 days before (through their website) a manager caled me 2 hours before my reservation letting me know that they do not have the vehicle in stock.Reviewed Jun 30 2025
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2.0
i tried to cancel, went back n forth, voicemail was full, and then ended getting charged for the rental.Reviewed Apr 20 2025
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2.0
Hertz is terrible. They do confirm reservations even when no cars are actually available. They process the payment right away, and will not reverse the transaction/refund. This has happened to me more than once with Hertz. In DC, Flint, etc Should you call them, they will insist that they can’t find the booking numbers, computer cant retrieve receipt number etc. Stay away from these fraudsters. Never, ever..Reviewed Apr 18 2025
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2.0
I rented an EV, but upon arrival I learned that all Hertz’s chargers were broken and the car’s battery was almost dead, so I had to pay substantially more for a different car. After dropping off the car in pristine condition, I soon learned that a $60 cleaning fee was added (despite the attendant confirming that there would be no additional fees). The fee was removed after spending an hour or so dealing with customer service, but it was still a tremendous pain. Avoid Hertz at all costs.Reviewed Apr 16 2025
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10.0
Easy and great pricdReviewed Mar 23 2025
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10.0
nothing, I just rented a car a bit to small for me.Reviewed Feb 17 2025
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10.0
From a to z all went very efficiently,great job keep it up.Reviewed Feb 17 2025
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4.0
I hated. I ended up paying 4 times more than what was advertised. Also the Hertz attendant was not helpful when answering my questions.Reviewed Jan 9 2025
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