Guest reviews
Overall rating
7,4
Good
Based on 4 558 reviews
Cleanliness
7,5
Comfort
7,4
Pickup/dropoff
6,6
Value for money
6,9
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Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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10,0
Pros: Friendly staff
Cons: N/a
review from
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8,0
Pros: Collecting the car was easy. Staff very courteous.
Cons: You must drive several levels down through a parking garage in order to return the car. The garage was packed with cars so navigating was tricky.
review from
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9,6
Pros: Everything ran smoothly! The staff were super friendly.
Cons: The computer system was down upon my return, which delayed the return process. But the staff jumped in quickly, allowing me to just drop the keys.
review from
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10,0
Pros: Easy in, easy out, no hassles. Good car for a good price.
review from
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9,2
Pros: Yes
Cons: There was some confusion at fittest because the booth in Union Station was nor open on time at 7am. Had to go up to pu level, back down to station, then up again until they got it figured out. All worked out.
review from
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4,4
Cons: Cars absolutely need to be checked prior to hand off and need to be clean! It is obvious that Budget does NOT care about the condition of its cars and does nothing to ensure that it provides clean cars. A ton of dust, cigarette smell, puke, food crumbs and greasy steering were what we found.
review from
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3,6
Cons: Completely unexpected fees. Rental was 2x the price. They charged me $210 for one day rental of an economy car. The agent just shrugged and told me to “call a number”. I have to dispute the charges.
review from
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6,0
Cons: Location of rental place was very difficult to get to with tons of traffic. The car they gave me smelled like cigarettes and seats were filthy. The only economy size car they had left
review from
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3,2
Cons: I paid for a mid-size to specifically not have to drive a compact car. I get there 15 minutes after they open and they say they don't have any mid-size cars, I'll have to take a compact car or wait an unknown amount of time until they can get a larger car. So I paid more money to get a smaller car.
review from
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2,4
Cons: Wasn't even able to get the vehicle.
review from
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8,4
Pros: Convenient location, good car, good price, dog friendly.
Cons: Grumpy staff at pick up counter.
review from
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7,6
Good car horrible customer service and drop off
Pros: Car drove well, was clean good on gas and had aux cord capabilities for music and gps
Cons: Dropping off the car was a nightmare. My confirmation said union station in DC. There was no signs or indications of where budget Avis rental cars go. I called my confirmation number multiple times to get the drop off clarified to only get a run around and that I should “google it” as if I hadn’t tried these already. I finally asked a random security guard who told me the normal drop off for budget was blocked because of construction and gave me some directions to get to the right parking garage. It was a wasted 40 mins that made me miss my bus as well. Communication and clarification of drop off definitely needs to improve.
review from
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10,0
Pros: Friendly staff
Cons: N/a
review from
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9,6
Pros: Everything ran smoothly! The staff were super friendly.
Cons: The computer system was down upon my return, which delayed the return process. But the staff jumped in quickly, allowing me to just drop the keys.
review from
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10,0
Pros: Easy in, easy out, no hassles. Good car for a good price.
review from
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9,2
Pros: Yes
Cons: There was some confusion at fittest because the booth in Union Station was nor open on time at 7am. Had to go up to pu level, back down to station, then up again until they got it figured out. All worked out.
review from
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8,0
Pros: Collecting the car was easy. Staff very courteous.
Cons: You must drive several levels down through a parking garage in order to return the car. The garage was packed with cars so navigating was tricky.
review from
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8,4
Pros: Convenient location, good car, good price, dog friendly.
Cons: Grumpy staff at pick up counter.
review from
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7,6
Good car horrible customer service and drop off
Pros: Car drove well, was clean good on gas and had aux cord capabilities for music and gps
Cons: Dropping off the car was a nightmare. My confirmation said union station in DC. There was no signs or indications of where budget Avis rental cars go. I called my confirmation number multiple times to get the drop off clarified to only get a run around and that I should “google it” as if I hadn’t tried these already. I finally asked a random security guard who told me the normal drop off for budget was blocked because of construction and gave me some directions to get to the right parking garage. It was a wasted 40 mins that made me miss my bus as well. Communication and clarification of drop off definitely needs to improve.
review from
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4,4
Cons: Cars absolutely need to be checked prior to hand off and need to be clean! It is obvious that Budget does NOT care about the condition of its cars and does nothing to ensure that it provides clean cars. A ton of dust, cigarette smell, puke, food crumbs and greasy steering were what we found.
review from
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3,6
Cons: Completely unexpected fees. Rental was 2x the price. They charged me $210 for one day rental of an economy car. The agent just shrugged and told me to “call a number”. I have to dispute the charges.
review from
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6,0
Cons: Location of rental place was very difficult to get to with tons of traffic. The car they gave me smelled like cigarettes and seats were filthy. The only economy size car they had left
review from
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3,2
Cons: I paid for a mid-size to specifically not have to drive a compact car. I get there 15 minutes after they open and they say they don't have any mid-size cars, I'll have to take a compact car or wait an unknown amount of time until they can get a larger car. So I paid more money to get a smaller car.
review from
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2,4
Cons: Wasn't even able to get the vehicle.
review from
Other suppliers in Washington scored
Where can I find Budget hire cars in Washington?
99 H Street Ne, Budget car hire
Address
99 H Street NePhone
+1 202 289 5374Top tips for hiring a car from Budget in Washington
- Full-size car hires from Budget in Washington are around 15% cheaper than other car types, on average
FAQs about hiring a car from Budget in Washington
What is the most popular car hire from Budget in Washington?
Compact (Nissan Versa or similar) is the most frequently booked car hire type from Budget in Washington.
How many car hire locations does Budget have in Washington?
Budget has 5 car hire locations in Washington. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Dulles Intl Airport (IAD)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Dulles Intl Airport (IAD)?
Yes
Does Budget have a car hire location at the airport: Reagan-National Airport (DCA)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Reagan-National Airport (DCA)?
Yes
Does Budget have a car hire location at the airport: Baltimore/Washington Airport (BWI)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Baltimore/Washington Airport (BWI)?
Yes