Pros: Pick up and drop off was not easy especially drop off. It’s in a mall and I have no idea where is car returns. I haven’t given any directions, all I have is the address. No signs whatsoever about car returns. I have to park in the mall and go around asking people. I found there office inside the mall and the lady said I can park anywhere in the mall. The lady wasn’t friendly. I’m not super happy about the drop off part but the price and car were great.
Cons: Better communication towards pickups and drop off locations and more instructions.
Cons: They didn't have any cars, despite me having (and confirming) a reservation.
Pros: The process at both locations was seamless.
Pros: The pick-up was horrible. I was suppose to pick up the vehicle at 12 noon. I didn't get a vehicle until after 1:00pm.
Cons: This was my first time driving a "keyless" vehicle. I wasn't given any instructions how to operate it. I had to call a friend to tell me how to start and turn off the vehicle. I'm old school and hadn't rented a vehicle in over several years.
Pros: The car was comfortable .
Cons: The pickup was an absolute nightmare at dc location. Not enough people working, huge lines, line waits, they didn’t have enough cars. They also marked my tank as being full when it was not. I was also charged an additional $20 for some unexplainable reason that I have to now spend time looking into. Never again.
Pros: Staff was wonderful. Unfortunately Budget doesn't provide the location with vehicles for the day until two hours before the site opens for business, so there was a long delay from check-in until my rental was ready.
Cons: Turnover could be improved for cleaning vehicles by either having more staff or providing vehicles to be sterilized earlier.
Cons: The exterior of the car was not completely clean. Budget told me that they were not allowed to use water to wash their cars in DC. This struck me as a bit odd, given that I live in DC and had not heard about such restrictions.
Pros: The staff was very helpful and friendly.
Cons: They charged me a $180 fee with no information as to why. Terrible customer service.
Pros: They canceled my reservation at the last minute and sent me to a closed location. I will never use this website again
Pros: Super easy
Pros: We waited over an hour for our rental car, very poorly managed.
Cons: After waiting over an hour for our car, the car smelled intensely like smoke and made us question how well it was cleaned for COVID.
Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Budget in Washington.
Budget has 5 car hire locations in Washington. Take a look at our Budget hire location map to find the best car hires near you.
No (according to our data)
No (according to our data)