Guest reviews
Overall rating
7,4
Good
Based on 4 573 reviews
Cleanliness
7,5
Comfort
7,4
Pickup/dropoff
6,6
Value for money
6,9
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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8,0
Pros: The staff was friendly and helpful and I got a good price
review from
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7,6
Pros: The process was simple and the car was clean!
Cons: The reason my rating was okay was simply due to the last two hours in the car. We hit a ran storm and the windshield wipers were old causing difficulty.
review from
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10,0
Pros: It was extremely easy to book online and retrieve a car, as well as drop it off. Everything went off without a hitch, and the requirements were clearly detailed and explained. The car was newer than expected and incredibly clean. It worked well, and was easy to use.
Cons: Drop-off could have been slightly better explained--such as timing and penalties. I was able to extend my rental, but policies provided at time of purchase would have been useful.
review from
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9,2
Pros: Friendly staff, convenient location
Cons: Car was out of wiper fluid.
review from
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3,6
Pros: The return process at Philadelphia International was easy.
Cons: One of the most disgusting cars I’ve ever rented. Please have someone call me at(360) 515-1082. Dirtiest car I have ever rented.
review from
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10,0
Pros: Friendly staff
Cons: N/a
review from
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8,0
Pros: Collecting the car was easy. Staff very courteous.
Cons: You must drive several levels down through a parking garage in order to return the car. The garage was packed with cars so navigating was tricky.
review from
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9,6
Pros: Everything ran smoothly! The staff were super friendly.
Cons: The computer system was down upon my return, which delayed the return process. But the staff jumped in quickly, allowing me to just drop the keys.
review from
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10,0
Pros: Easy in, easy out, no hassles. Good car for a good price.
review from
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9,2
Pros: Yes
Cons: There was some confusion at fittest because the booth in Union Station was nor open on time at 7am. Had to go up to pu level, back down to station, then up again until they got it figured out. All worked out.
review from
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4,4
Cons: Cars absolutely need to be checked prior to hand off and need to be clean! It is obvious that Budget does NOT care about the condition of its cars and does nothing to ensure that it provides clean cars. A ton of dust, cigarette smell, puke, food crumbs and greasy steering were what we found.
review from
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3,6
Cons: Completely unexpected fees. Rental was 2x the price. They charged me $210 for one day rental of an economy car. The agent just shrugged and told me to “call a number”. I have to dispute the charges.
review from
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10,0
Pros: It was extremely easy to book online and retrieve a car, as well as drop it off. Everything went off without a hitch, and the requirements were clearly detailed and explained. The car was newer than expected and incredibly clean. It worked well, and was easy to use.
Cons: Drop-off could have been slightly better explained--such as timing and penalties. I was able to extend my rental, but policies provided at time of purchase would have been useful.
review from
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9,2
Pros: Friendly staff, convenient location
Cons: Car was out of wiper fluid.
review from
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10,0
Pros: Friendly staff
Cons: N/a
review from
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9,6
Pros: Everything ran smoothly! The staff were super friendly.
Cons: The computer system was down upon my return, which delayed the return process. But the staff jumped in quickly, allowing me to just drop the keys.
review from
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10,0
Pros: Easy in, easy out, no hassles. Good car for a good price.
review from
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9,2
Pros: Yes
Cons: There was some confusion at fittest because the booth in Union Station was nor open on time at 7am. Had to go up to pu level, back down to station, then up again until they got it figured out. All worked out.
review from
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8,0
Pros: The staff was friendly and helpful and I got a good price
review from
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7,6
Pros: The process was simple and the car was clean!
Cons: The reason my rating was okay was simply due to the last two hours in the car. We hit a ran storm and the windshield wipers were old causing difficulty.
review from
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8,0
Pros: Collecting the car was easy. Staff very courteous.
Cons: You must drive several levels down through a parking garage in order to return the car. The garage was packed with cars so navigating was tricky.
review from
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3,6
Pros: The return process at Philadelphia International was easy.
Cons: One of the most disgusting cars I’ve ever rented. Please have someone call me at(360) 515-1082. Dirtiest car I have ever rented.
review from
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4,4
Cons: Cars absolutely need to be checked prior to hand off and need to be clean! It is obvious that Budget does NOT care about the condition of its cars and does nothing to ensure that it provides clean cars. A ton of dust, cigarette smell, puke, food crumbs and greasy steering were what we found.
review from
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3,6
Cons: Completely unexpected fees. Rental was 2x the price. They charged me $210 for one day rental of an economy car. The agent just shrugged and told me to “call a number”. I have to dispute the charges.
review from
Other suppliers in Washington scored
Where can I find Budget hire cars in Washington?
99 H Street Ne, Budget car hire
Address
99 H Street NePhone
+1 202 289 5374FAQs about hiring a car from Budget in Washington
What is the most popular car hire from Budget in Washington?
Intermediate (Toyota Corolla or similar) is the most frequently booked car hire type from Budget in Washington.
How many car hire locations does Budget have in Washington?
Budget has 5 car hire locations in Washington. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Dulles Intl Airport (IAD)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Dulles Intl Airport (IAD)?
Yes
Does Budget have a car hire location at the airport: Reagan-National Airport (DCA)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Reagan-National Airport (DCA)?
Yes