Guest reviews
Overall rating
6,9
Good
Based on 449 reviews
Cleanliness
7,4
Comfort
7,3
Pick-up/Drop-off
6,5
Value for money
6,8
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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7,6
Pros: Pick up and drop off was not easy especially drop off. It’s in a mall and I have no idea where is car returns. I haven’t given any directions, all I have is the address. No signs whatsoever about car returns. I have to park in the mall and go around asking people. I found there office inside the mall and the lady said I can park anywhere in the mall. The lady wasn’t friendly. I’m not super happy about the drop off part but the price and car were great.
Cons: Better communication towards pickups and drop off locations and more instructions.
review from
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2,0
Cons: They didn't have any cars, despite me having (and confirming) a reservation.
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9,6
Pros: The process at both locations was seamless.
review from
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6,4
Pros: The pick-up was horrible. I was suppose to pick up the vehicle at 12 noon. I didn't get a vehicle until after 1:00pm.
Cons: This was my first time driving a "keyless" vehicle. I wasn't given any instructions how to operate it. I had to call a friend to tell me how to start and turn off the vehicle. I'm old school and hadn't rented a vehicle in over several years.
review from
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4,8
Pros: The car was comfortable .
Cons: The pickup was an absolute nightmare at dc location. Not enough people working, huge lines, line waits, they didn’t have enough cars. They also marked my tank as being full when it was not. I was also charged an additional $20 for some unexplainable reason that I have to now spend time looking into. Never again.
review from
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7,6
Pros: Staff was wonderful. Unfortunately Budget doesn't provide the location with vehicles for the day until two hours before the site opens for business, so there was a long delay from check-in until my rental was ready.
Cons: Turnover could be improved for cleaning vehicles by either having more staff or providing vehicles to be sterilized earlier.
review from
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9,6
Cons: The exterior of the car was not completely clean. Budget told me that they were not allowed to use water to wash their cars in DC. This struck me as a bit odd, given that I live in DC and had not heard about such restrictions.
review from
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10,0
Pros: The staff was very helpful and friendly.
review from
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2,0
Cons: They charged me a $180 fee with no information as to why. Terrible customer service.
review from
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2,0
Pros: They canceled my reservation at the last minute and sent me to a closed location. I will never use this website again
review from
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10,0
Pros: Super easy
review from
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2,8
Pros: We waited over an hour for our rental car, very poorly managed.
Cons: After waiting over an hour for our car, the car smelled intensely like smoke and made us question how well it was cleaned for COVID.
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Does Budget offer shuttle or airport pick-up services from Reagan-National airport (DCA)?
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