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Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing

Pros: Everything works and quick to get to destination.

Pros: Excellent crew, good food & movie selection.

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Pros: Nothing

Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Pros: Spacious business class seats, excellent meals

Cons: Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options.

Pros: Crew was attentive. Timings were spot on.

Cons: Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet.

Pros: Exit row seat had much more space for legs, very much worth the upcharge for this seat.

Cons: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.

Cons: 50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft. Lufthansa should not operate as a budget airline.

Pros: The crew was fantastic!

Cons: Flight delayed

Pros: Yes

Cons: Best airline

Pros: Everything works and quick to get to destination.

Cons: All of the less than good, obvious!

Cons: The plane is so old..,

Cons: Information on arrival time was not correct

Pros: Na

Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Pros: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.

Pros: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.

Pros: Good selection of movies.

Cons: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.