The seat in front of me seemed to have extra reclining, which made my seat tighter. I couldn’t see my movie properly when the other passenger was reclined. Food was OK, but there was a long period without food, considering it was a day time long flight.
Our flight delayed, due to the incoming flight arriving late from Paris. AF caused us to miss our connecting flight, also booked through Air France directly. They couldn't accommodate us until later that night, and we had to be in AMS earlier than that. They won't do anything else to help us and wanted to charge us more money to rebook us too. Not great service, since it was all their fault.
The check-in at the airport was smooth and helpful. There was a delay due to some issue. The good regular but the staff very attentive.
Air France removed our luggage from the plane before it took off, seemingly intentionally, didn't notify us until after we reported it missing at SFO, and is giving us no updates on when, or whether, they will deliver it.
Seats! The eternal problem in economy. They are like stones!!
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
Food, comfort and entertainment all good. Boarding was messy. Apparent lack of staff to keep things orderly.
Food wasn’t good but not their fault as I should have pre selected
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
My experience was amazing. Very friendly hosts and impeccable service.
Everything was great except the meat served was tough and overcooked!
Friendly cabin crew and the flight was on time. Would recommend toanyone
M pretty much done with kayak and all other booking webs and apps. Scams all around my long trip.. Losing hundreds of $$ in extra charges and delays. Done with Turkish airline too. I will never use Kayak again for any of my bookings in the future!
Decollage avec 1h de retard mais aucune information sur la rai
Both flights were late. One by 40minutes other by 50 minutes
Our charging and WiFi were not working in our business class seats, even after they "refreshed" it.
We arrived at 430a for our flight. We only had carry on so we were sent to security. The BA person was tagging all carryon in case a shortage of bin space. We were on the plane like 20th and told we had to check carryon because it had a tag. Unexpected and unnecessary
Flight crew were really rude & unwilling to help. We were their last flight of the day & they made it very clear they just wanted to get the flight done & everything we were asking to purchase was an inconvenience. Really disappointed with BA
The flight was fine but no food available apart from snacks like Pringles and olives which was a problem for me as I hadn’t eaten anything that day. But the worst problem was BA left 24 suitcases in Heathrow as the flight was too full but didn’t tell anyone. So we waited for ages at Toulouse airport with no information and finally found out from the one member of staff in the baggage collection area who explained what had happened and apologised for no announcement being made but said that was their policy. Then BA contacted me today to say they have found my luggage and can deliver it to me on Tuesday - half way through my holiday!!!! So a friend has had to make a four hour round trip in his car to go and collect the luggage from the airport so we can get it today. A TOTAL SHAMBLES AND DISREGARD BY BA FOR THEIR PASSENGERS’ BEST INTERESTS.
The business class seat was an uncomfortable conversion of a main cabin seat well below the quality of even the budget carriers in the US. I would have never paid for business class if would have known I get the same seat as main cabin. BA has gone down hill significantly in this class of service.
Hand bag was taken to be checked in at boarding gate
Lost bag and absolutely no assistance in the short term. No-one to help either via phone or at the airport APPAULING
The Heathrow team was no prepared for the number of people who were coming through at that time of the morning, it seemed they were also experiencing shift change. The lines were incredibly long and moved at a snails pace. A airport rep walked by me, I presented my boarding pass to her and asked if she thought I would make the my flight If I stayed in the current lane. The look on her face told me I was not going to make my flight. She then whisked me to another lane, got me through the line and i ran to the gate and boarded my flight with only seconds to spare. It was a frustrating experience, which BA had nothing to do with. BUT after getting onto the airplane, the flight team was welcoming and I felt a huge sense of relief. Thank you to the BA flight team!!!
Unreliable for flight to and from Paris - taken 6 flights this year and delayed on the way back every single time - very frustrating. And to top it all up - baggage delays are horrendous
British Airways, shame on you the worst flight experience ever!! Avoid at all cost if you can!!! My flight was apparently overbooked and I was refused to fly, apparently this is normal, nothing unusual and I should take it easy and still be happy and smiling when they trying to offer me a stand by ticket for the next flight!!! 🤯🤯🤯 Never ever again thank you very much what the crop service it is there's something fundamentally wrong going with this company I was unable to check in online I was unable to download the receipt I was unable to manage my booking I was waiting in the queue for the luggage when all the desks had some it issues I was refused to fly what else could go wrong??? 🤯🤯🤯
Charged an extra 65 pounds for overweight suitcase, Not told how much overweight but had no choice but to pay the price. Compare to Delta Airlines where I flew internationally a few days before with this suitcase and no extra charge by Delta. Comfort was horrible. I am just under 6 feet tall, and good that the flight was only 1 1/2 hours, because my knees were in the seat back in front of me the whole flight. I felt that my knees were part way up to my chest. No reason to have the seats that close. I will say to the positive was the flight crew, very friendly and efficient.
