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New York hotels near Bryant Park
Search hundreds of travel sites at once for hotels near Bryant Park in New York
Compare vs KAYAK
Best New York hotels near Bryant Park
"Located in Midtown, this luxury hotel is steps away from Bryant Park and 5th Avenue. Macy's and Times Square are also within 10 minutes. 42 St. - Bryant Pk. Station and 34 St. Station (Herald Square) are within a 5-minute walk. "
Overall 9,4 Excellent
Based on 27 reviews
All
- All
- Families with young children
- Mature couples
- Young couples
- Solo travellers
Good
7,7
Excellent
9,4
Excellent
8,0
Excellent
10,0
Excellent
9,7
Excellent
8,5
Excellent
10,0
Cons: Everything was perfect
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: The staff was very helpful and very friendly!
Excellent
10,0
Excellent
9,7
Excellent
10,0
Pros: Incredible stay at the Refinery. Came here for a surprise birthday present, and the staff were incredible. Made the surprise that muh sweeter with an upgrade and non-stop next-level service. Great hotel, rooftop, jazz, staff, rooms... all great. Will stay here again soon.
Excellent
10,0
Pros: The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Good
7,1
Pros: Check in and out the staff were pleasant. Comfortable beds.
Cons: Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Excellent
8,5
Pros: My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay.
Cons: Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
Excellent
9,1
Pros: Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
With a stay at Radio City Apartments, you'll be centrally located in New York, steps from Times Square and within a 5-minute walk of Radio City Music Hall. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk.
Overall 8,6 Excellent
Based on 4 311 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,8
Excellent
8,2
Pros: Right next to Times Square. Clean rooms. We stayed in an apartment style room (2 rooms and one sofa bed).
Cons: The mattress of sofa was extremely old and useless. The person who was supposed to sleep on it ended up sleeping with somebody else’s bed
Excellent
8,3
Pros: location was amazing. staff was very friendly and helpful.
Cons: room smelled like cigarette smoke.
Good
7,7
Pros: This hotel is conveniently located near Times Square and Broadway shows. I would definitely stay here again. Staff was friendly.
Cons: It is not as modern as some of the more exclusive hotels but worth the price as it is less expensive as most NYC hotels in the area.
Excellent
10,0
Pros: The location was perfect and the price was affordable. The staff was very friendly, efficient, and knowledgeable. I will definitely stay here again.
Cons: At first, I did not like being unable to guarantee a nonsmoking room and was given a smoking room. However, even as picky as I am about that, I couldn't tell it was a smoking room or floor.
Excellent
10,0
Pros: Location was fantastic
"Located in Midtown, this boutique hotel is within a 10-minute walk of Empire State Building, Madison Square Park and Macy's. 33 St. Station (Park Av. S) is only a 4-minute walk and 28 St. Station (Park Av. S) is 5 minutes. "
Overall 8,4 Excellent
Based on 2 664 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Pros: Modern design, the lounge area is designed to incorporate as co-working space where people can do work or have meeting, rooftop bar with great view to the city and empire state building, free bike rental, friendly staff
Cons: The room is a little small compare to other traditional hotel but it is really clever designed to maximize the use of space. There's only one glass door between the bathroom and the outside. If you share the room with someone, your 'business' could be heard.
Excellent
10,0
Pros: Great studio space for working with yummy food and bar services available throughout the common areas. Surrounded by the city and all the great Korean food. Wifi is included and suer nice staff. Great value in this city.
Excellent
9,7
Excellent
9,7
Excellent
10,0
Excellent
8,5
Pros: As an interior designer, I have an appreciation to the level of design and details. The room was small, but because of thoughtful use of space, it functioned really well for our needs, plus with an expansive corner of floor to ceiling glass, it still felt open and airy. Great views. We loved hanging out in the public spaces, listening to live jazz. Only disappointment was that the roof deck was not open during our stay. Would have liked to have experienced that. The breakfast toast available in the lobby was amazing.
Cons: The HVAC system was loud. I did not sleep well the first night because of it. The entry doors are huge and heavy. While the ADA automatic door buttons were helpful, a door man would be a nice addition to help guests in and out of the Lobby with luggage. The elevators were slow. At times there was a line to get on the elevator on main level.
Welcome to Millennium Hilton New York One UN Plaza, a landmark hotel across from the United Nations Headquarters and just blocks from the Empire State Building, Times Square, Rockefeller Center and other Manhattan icons. Starting 28 floors up, our newly renovated guest rooms are artfully appointed and offer plenty of space to work and relax. Enjoy thoughtful amenities such as complimentary WiFi for Honors members, a 40-inch HDTV and mini-fridge plus views over the East River or Manhattan skyline. Suites feature a separate living area, additional bathroom and two HDTVs. Visit the Skyline Club, an executive's retreat on the 30th floor that's perfect for mingling with colleagues or simply unwinding while taking in gorgeous city views. Available for a daily fee, the lounge features continental breakfast, all-day refreshments or an after-work cocktail. We make it easy to stay energized at Millennium Hilton New York One UN Plaza. Work out with a range of cardio and strength-training equipment in the fitness center - open 24 hours and complimentary to hotel guests - or challenge a friend to a game on our tennis court. Treat your taste buds to our Ambassador Grill, open all day. Designated a New York City Landmark in 2017, this restaurant serves globally inspired cuisine in a historic setting. Order cocktails in the Ambassador Lounge or visit Un Cafe in those on-the-go moments. Plan a board meeting, conference or elegant wedding reception in your choice of versatile event spaces. The Landmark Room is an especially stunning venue with floor-to-ceiling windows and sweeping views of the iconic city.
Overall 8,3 Excellent
Based on 3 374 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,3
Pros: I had an amazing view of southern Manhatten and the room was quite large for NY. The Lower East side has great restaurants and is only about a 10-15 minute walk from the theatre district.
Cons: All of the room was fantastic except for the dated shower head. Wifi was extra which i always think is a ripoff, but other then that I loved it.
Okay
5,0
Pros: The view
Cons: Room was old with stains on walls, pretty bare, staff was not very professional
Excellent
9,7
Excellent
8,2
Excellent
10,0
Pros: The views
Cons: Nothing
Excellent
10,0
Excellent
10,0
Pros: The hotel is located across the street from the UN Headquarters, where I had a meeting. There are many reasonably priced and good restaurants nearby.
Good
7,3
Pros: The layout of the room. The View.
Cons: Parking was expensive, significantly more than it would have been if I had parked myself. The staff was not necessarily rude, but not very congenial either.
Excellent
9,4
Pros: Room was spacious with nice view of the city! Room had Illy espresso machine.
Cons: Business lounge is dull
Mediocre
2,0
Pros: Nothing
Cons: No pool they need to scrub the internet & take down every mention of having a pool. FALSE ADVERTISING & they were not apologetic at all. You google this place it lists it having a pool big mess for kids
Excellent
10,0
Pros: Staff was more than friendly. Great room views and good location. The room was excellent, the windows could have used a cleaning but no big deal. I would go back.
Good
6,2
Pros: The small bar in the lobby. Friendly staff Good general location
Cons: Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
Good
7,1
Pros: I liked the location of this hotel. It is close to United nations building. The room was very clean and overall ambience of the hotel is quite good. I would like to stay again in this hotel.
Excellent
8,8
Excellent
9,7
Okay
4,5
Excellent
8,2
Mediocre
3,0
Cons: Limited toiletries and poor cleanest. Will not stay there again.
Excellent
9,4
Good
6,8
Excellent
10,0
Excellent
8,0
Good
7,7
Pros: Location -- close to UN where our meeting was held;
Cons: Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
Good
7,6
Pros: Nice view, spacious room, relaxing hotel to stay at for a night. There's a pool!
Cons: The room was so cold even when we turned down the air. Also the location is a little removed from the rest of the city. If you need any emergency supplies, you have to go back out to find them because the gift shop in the hotel was closed when we arrived around 5:00 pm.
Excellent
10,0
Pros: The One UN New York was very comfortable and well maintained. I particularly liked its proximity to the UN Headquarters, where I was attending a meeting. An added plus was the great views from my room to the south and west, so I could see the Empire State Building and Chrysler Building.
Excellent
10,0
Pros: Staff was very friendly -- they checked me in early and gave helpful directions. View from my room was great.
Cons: Wish the location was a bit closer to Times Square, but it's not too far...
Good
6,8
Pros: View of the east river.
Cons: Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
Excellent
9,4
Pros: Clean, very friendly staff and comfortable accommodations.
Cons: Wall were thin, we could hear entire conversations going on at all times.
Excellent
10,0
Pros: Great location. Nice pool for a downtown hotel.
Good
7,0
Pros: Hotel manager Erica was very accommodating when there was an issue
Cons: The room reserved wasn't available. Reserved 2 double beds and only a king available. Also noticed the family checking I next to us had a daughter in a wheel chair and the room they had reserved wasn't available. They needed wheelchair accessible bathroom. No coffee maker in the room. Found out the day we left that all we needed to do was ask housekeeping. That information should have been provided on check in. Bedspread was dirty. Pull out couch didn't have sheets.
Excellent
8,3
Pros: perfect view, large, clean room.
Cons: must pay extra for in-room coffee/fridge and the wi-fi charge was way too high. Even less expensive hotels have FREE WI-FI
Excellent
8,0
Pros: the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful.
Cons: there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
Excellent
8,8
Pros: I liked the view of the New York skyline from my room. The hotel was very clean and nice.
Good
6,6
Pros: Location and view were excellent.
Cons: The room we had in the East Tower was very dated. The bathroom was terrible!
Mediocre
3,0
Pros: I liked the fact the hotel was clean.
Cons: I did not like the fact that the staff at the UN was very unprofessional. Erica the front desk manger was short winded and unprofessional, and also Victor.
Mediocre
2,0
Pros: the kinds and the hospitality of the old men's who are as a bag carriers
Cons: Receptions staff and their behaviors with gusts who booked through third party. old rooms and furniture not as same as in the pictures in Kayak.
Okay
4,3
Pros: The view and location. Had comfortable beds!
Cons: The filthy bathrooms!!! They had my reservations wrong! Supposed to have 2 double rooms! Didn't have them available !very upset and the desk clerk hid from me! Wasn't even compensated for not having my rooms! Told me that booking thru these places sometimes gets messed up! Not reliable! Very disappointed in how they handled the situation! Especially since it was 2:00 in the morning!
Excellent
9,1
Pros: Great staff loved the security dog in lubby
Cons: To get in shower was quote slippery and shower head in a weird place
Mediocre
3,0
Cons: Very poor quality furniture and fixtures....beds very uncomfortable and noisy....unpleasant smell in room expecially closet (did not hang clothes in closet because of the smell) Breakfast for two $84.00 (overpriced for quality) I stayed in this hotel for three nights and will not recommend this hotel to anyone. Maybe a two star hotel????
Excellent
9,4
Pros: Was the pillow super best and the view was so nice!
"Located in Midtown, this luxury hotel is steps away from Broadway, Times Square and Minskoff Theater. Madame Tussauds Wax Museum and Lunt-Fontanne Theatre are also within 5 minutes. 49th St. Station is only a 2-minute walk and Times Sq. - 42 St. Station is 5 minutes. "
Overall 8,2 Excellent
Based on 1 924 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,7
Pros: Very close to theatre and nice restaurants.
Cons: Breakfast was good but a bit pricy
Okay
4,5
Cons: the elevators were ridiculous......impossible to get to breakfast location,45 minute waits for elevator
Excellent
10,0
Excellent
10,0
Good
7,1
Okay
4,8
Excellent
8,0
Excellent
9,7
Excellent
9,6
Excellent
10,0
Good
7,7
Excellent
10,0
Good
6,2
Excellent
8,5
Okay
5,4
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,2
Good
7,1
Excellent
9,7
Excellent
10,0
Good
6,0
Pros: Location
Cons: No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
Excellent
10,0
Pros: Location.
Good
7,1
Pros: Great location and some great views.
Cons: They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
Excellent
9,6
Pros: Very Nice Hotel with a lot of action
Cons: Expensive
Good
7,4
Pros: Location
Cons: Response time of the staff and high cost to eat hotel restaurant...
Excellent
8,2
Cons: The did not clean the room very well
Okay
5,7
Pros: People at front desk were nice
Cons: The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
Excellent
9,4
Excellent
8,5
Excellent
10,0
Excellent
10,0
Excellent
9,1
Good
7,3
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
8,0
Good
7,4
Excellent
9,1
Excellent
10,0
Excellent
8,5
Excellent
10,0
Excellent
9,7
Pros: We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again
Cons: Breakfast buffet way overpriced for the quality
Excellent
10,0
Pros: The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful.
Cons: Leaving!
Good
7,7
Cons: Marriott Club overcrowded and poor HVAC. Wine from an automated dispenser. Hotel needs a significant update.
Excellent
8,5
Pros: Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient.
Cons: automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Excellent
8,2
"Located in Midtown, this luxury hotel is within a 15-minute walk of Times Square, Radio City Music Hall and Intrepid Sea, Air and Space Museum. Rockefeller Center and Grand Central Terminal are also within 1 mi (2 km). 49th St. Station is 7 minutes by foot and Times Sq. - 42 St. Station is 7 minutes. "
Overall 8,1 Excellent
Based on 2 735 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,6
Pros: Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else
Cons: Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: Bed
Cons: Bell hop was not around when I needed to get my luggage from storage
Excellent
10,0
Pros: Loved the location, quietness, cleanliness and courteous staff
Cons: Paying for wifi
Good
7,4
Pros: Great room, great view
Cons: Pay for wi-fi in the room; shower had no separation in bathroom (lip or tub around bottom - shower water got everywhere. Could not find free coffee in room or a free bottled water. For $400, I would have expected more amenities. Elevator keys did not work for several people, including me, to get to your floor. We rode up and down the elevator several times in less than 24 hours. Many others had the same problem. Big waste of time.
Good
7,1
Pros: for the buffet breakfast they write down 18% tip???
Excellent
10,0
Cons: Front desk staffs
Excellent
8,0
Excellent
8,0
Cons: Can't say anything bad about this booking.
Mediocre
2,8
Excellent
10,0
Pros: Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel.
Cons: Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.
Excellent
10,0
Excellent
10,0
Okay
5,7
Pros: If you want to be in the middle of it all at Time Square stay here.
Cons: Everything from the quality of room service, attention to detail and cleanliness, broken wifi, and price tag was incredibly underwhelming for a 4+ star hotel. The Hilton a few blocks away is a better value and so is the Westin across the street. This hotel felt stuff, old and dated.
Excellent
8,0
Pros: Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.
Cons: WiFi wasn't free unless you sign up to rewards club.
Excellent
8,8
Pros: The bed was super comfortable
Cons: The front desk could have been friendlier
Excellent
10,0
Pros: It was clean
Cons: Nothing
Okay
4,5
Pros: Nice hotel friendly people
Cons: The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
Excellent
10,0
Pros: Amazing room, location and staff.
Cons: Nothing
Excellent
10,0
Pros: Room was very clean. Great staff. Great amenities. Close to all restaurants/bars, time square, parks, etc.
Cons: Rooms were a bit outdated.
Perfectly located on a charming, tree-lined block in Midtown Manhattan, our recently renovated hotel makes it easy to experience it all without spending it all on your hotel room. At the hotel, youll find comfortable, inviting spaces for relaxing or catching up with work, from our chic, comfy hotel rooms to our caf, patio and courtyard, and al fresco rooftop.
Overall 8,0 Excellent
Based on 5 645 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Pros: As a solo traveler staying in hostels mostly, I picked pod 51 and I was so happy with this place. As a hostel stayer saying your very happy is far in between. Very clean and very cute. Twin beds are bigger than the twins you usually see. We both had our own tv and outlet and sink! Right in midtown close to train and Ess-a-bagel! Would recommend this place to anyone.
Excellent
8,0
Pros: Clean and convient to my meeting
Cons: Friday night a group staying of the same floor came in at 1am yelling,laughing and banging the doors.
Good
6,0
Pros: i like the bedroom cause its very unique, small but clean and modern.
Cons: The staff of the Hotel was kind of bored, and also I had a bad sleep because of a fire alarm that happened at 5:30am and was not even a big deal, so I lost my business meeting for that day and had to move my flight back to my country for two other days because we moved the meeting for the next day and that same I tried to get a room at the Hotel and I couldnt get it!
Okay
5,1
Pros: The location
Cons: The staff is not friendly. The beds are terrible.
Okay
4,0
Good
7,7
Okay
4,5
Excellent
10,0
Pros: Love the bathroom idea. Each one was different and fun to explore. Rooftop view was amazing. Great pictures. Over all good vibes love it !
Cons: There wasn't anything I didn't like.
Excellent
9,1
Excellent
8,0
Excellent
9,7
Okay
5,4
Excellent
10,0
Mediocre
2,0
Pros: Nothing
Cons: Horrible
Good
7,7
Excellent
10,0
Excellent
8,5
Excellent
9,7
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
8,5
Excellent
10,0
Excellent
10,0
Excellent
8,5
Excellent
8,0
Pros: It was clean the
Cons: The bathroom
Excellent
8,5
Good
6,8
Excellent
8,2
Mediocre
2,0
Excellent
9,7
Pros: Location Micro hotel Essentials Cleanliness The rooftop access and view Kept bags for us even after we checked out
Cons: No ice machine
Excellent
8,0
Pros: I really liked the lights in your room telling you if someone is using the bathroom.
Excellent
8,8
Pros: Location/roof
Cons: Just small but that's also the point
Excellent
10,0
Pros: Clean and nice, helpul staff
Excellent
9,1
Pros: location
Cons: butler
Excellent
8,0
Pros: I appreciated using the common spaces to catch up on work. Definitely check out the rooftop patio! I was glad that there were multiple bathrooms per floor and I never had to wait for the shower. The artwork and color scheme gave the whole place a cool vibe. Location was close to transit, the UN building, and a delicious bagel shop around the corner.
Cons: The room was even smaller than the pictures seemed to indicate, but it was perfect for my budget and still met all my needs.
Excellent
10,0
Pros: Rooftop deck Showers Location
Okay
4,0
Pros: Being an affordable place to sleep. But disappointed to not have a bathroom ensuite. I didn't realize when i booked this time. I normally get a room at Pod WITH a bathroom and it's fine. This one did not have one and was a real pain.
Cons: CHECK to see if you have an en suite bathroom!
Good
7,1
Pros: Compact room but has everything needed, even natural light. I had room with en suite toilet and shower.
Cons: Free coffee either in room or downstairs. I don’t mind the tiny room but not at the high price (over $200). Need USB outlets.
Excellent
10,0
Pros: It was clean and quiet. Staff was nice and friendly. Stay was well worth the price!
Cons: Small but exceptable
Excellent
9,4
Pros: Clean rooms, comfortable beds, close to good restaurants and subways. What's not to like? :)
Cons: Small space (as advertised)
Excellent
8,8
Pros: Great location. Within walking distance of iconic sights like Rockefeller Center, Radio City Music Hall, and Times Square. Near great shopping districts and good restaurants. Cute rooftop deck. Clean, trendy bathrooms and rooms.
Cons: Noisy and bright location. Difficult to sleep. Not the most relaxing.
Excellent
8,0
Excellent
9,7
Okay
5,4
Pros: It was really clean
Cons: The rooms and bathrooms are way too small
Excellent
8,0
Excellent
8,8
Excellent
9,4
Okay
5,4
Good
6,0
Pros: It felt a little like a college dorm, which was pretty cool!
Cons: Could've sworn I was bitten by something as I slept.
With a stay at YOTEL New York, you'll be centrally located in New York, within a 10-minute walk of Times Square and Jacob K. Javits Convention Center. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Self parking (subject to charges) is available onsite.
Overall 7,9 Good
Based on 3 691 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Pros: Shower was awesome
Excellent
10,0
Pros: Service. View
Cons: The lobster roll from the terrace. Way over priced for a sandwich full of mayonnaise and no lobster.
Okay
5,7
Excellent
8,0
Good
6,0
Excellent
9,4
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
8,5
Excellent
8,8
Excellent
10,0
Excellent
8,8
Excellent
9,4
Excellent
9,1
Excellent
10,0
Excellent
10,0
Good
7,7
Mediocre
3,6
Pros: Wifi speed was decent at 10Mbps.
Cons: There were literally no employees in the lobby so it took me a while to figure out there were kiosks for a self-serve check-in. Employees or better signage would have fixed that. Once in the room (tiny @ about 80 sq ft), the brochure mentioned that linens are changed every three days rather than with every check in which explains the pubic hair and the stains in the bed. It took housekeeping over an hour to come and change the bed. The bed was practically a fold out couch with a futon cushion that was not very comfortable. The toilet was covered in urine, the office chair in the room was missing wheels, the ice machine was broken, the carpet was filthy, and there appeared to be a transvestite rave going on at 4:30 in the afternoon.
Excellent
10,0
Pros: Great staff Tiny but well planned rooms Cool bars Decent coffee Smart concierge
Excellent
8,5
Pros: Location and building
Cons: Price, service
Good
6,0
Pros: Comfy bed.
Cons: Comforter (if you can even call it that) was more like a bed sheet. Upon showering, the whole room becomes like a sauna; probably due to the fact the bed is pretty much in the same room as the shower.
Excellent
9,4
Pros: Loved that it was so conveniently located to downtown and near trains. Staff is always available to help you with anything you need. They were friendly and went out of their way to help me when I had an issue with a lost bag at the airport. Really cute bedrooms, loved the extendable bed. Loved the beautiful view of downtown!
Cons: If you travel with a partner you should be very comfortable going to bathroom with them because the bathroom we had was essentially all glass with a thin curtain and sliding glass door separating us. Not really private, but again, if you're very close with your partner, no big deal.
Excellent
8,0
Pros: Loved the cool check in the cool room the great shower the terrific bed the quiet
Cons: I think the room cleaning and maintenance is falling behind. Obviously very easy for the staff to clean but they need to pay more attention to the more perfect maintenance of the rooms and all the details
Excellent
9,4
Pros: Great place. Clean rooms that use space in the best ways possible. The shower had great water pressure and the beds were so comfortable! We even got our room upgraded. It really felt very futuristic to stay was a place we got to show off.
Cons: Checking in was a bit difficult as the computer didn't recognize our reservation at first, but a staff member quickly helped us out. Checking out was a breeze though the staff member helping us check out bags into Yobot despite us not needing help imposed a forced tip.
Okay
5,1
Cons: small rooms
Excellent
8,0
Pros: The bed was comfy the location was great.
Cons: The hotel is fairly new yet signs of deterioration are evident. Scuffs on wall carpet stains in the hall ways. The room was clean for the most part with a few places in the room needing a wipe down. All in all the place was good for resting and venturing through NYC.
Okay
5,4
Cons: Small rooms as though it was built for an aeroplane. Compact but with the essentials. FYI No fridge.
Excellent
9,4
Good
7,4
Pros: The price and the restaurant menu were great.
Cons: I thought the mattresses were terrible. I just don't like sleeping on a futon-like mattress. It was very hard, no give.
Excellent
9,7
Pros: Ultra futuristic look, clean, efficient, fun
Cons: No free parking, costs $60 for 24h
Excellent
10,0
Excellent
9,7
Excellent
10,0
Mediocre
2,0
Cons: Service and plus Before reserving On the actual website the picture was much nicer bigger room and the whole set up was beautiful until we checked in on the whole place was very small and I wasn’t happy at all.
Excellent
10,0
Pros: The staff was extremely helpful and friendly
Excellent
10,0
Pros: This place is very clean and up to date.
Cons: The size of the room.
Excellent
10,0
Pros: Atmosphere, sheek, location, cost
Cons: More affordable food offered at hotel
Excellent
9,7
Pros: I didn’t like the room they put me in so they upgraded me to a nicer room right away.
Cons: The wi-fi was slow.
Good
7,7
Pros: Room was generally ok if you are single traveler but too small for two. Generally good vibe. Some staff really nice -- some seemed overworked.
Cons: This is a strange hotel to try and rate. The rooms are like rooms on a boat. Small and practical. The gym was a little small for a hotel with this many guests. The location is just so so (pretty far West). But, it was quite a reasonable value.
Good
7,7
Excellent
9,1
Good
7,4
Excellent
8,0
Excellent
10,0
Excellent
8,5
Pros: Very clean hotel with friendly staff. Comfy bed . Great views. Amenties thru-out hotel were great.
Cons: The bathrooms in room are very Awkward. The lack of privacy and doors make it weird when there is more than one in the room. The see thru curtain doesnt cut it No volume on the TV .. i could have called down for service but wr werent staying long
Excellent
9,3
Pros: The patio diner and bar was great!
Cons: We could of used more purple lights and also Kleenex!
Excellent
9,1
Pros: I liked the view. Also the greeters at the first level were very curtious!
Cons: No fridge. Also the 4th level desk person wasn't very nice! She seemed more like we were a burden on her than a guest.
Welcome to DoubleTree by Hilton Hotel New York - Times Square West, just steps from the Broadway Theater District. Along with stunning views of the Empire State Building, our New York Times Square hotel offers an enviable location near Rockefeller Center, the Chrysler Building, Madison Square Garden and other iconic attractions. The Port Authority Terminal is moments away, and the Jacob Javits Center is a short walk – perfect when visiting for a convention. Our friendly staff looks forward to welcoming you with a signature warm chocolate chip cookie at check-in. Settle into a guest room with a 40-inch HDTV, premium cable, coffeemaker and well-equipped workspace. WiFi access keeps you connected and blackout curtains ensure a great night’s sleep. Upgrade for a higher floor, prime city views, satellite TV and a walk-in shower. For memorable Times Square dining, visit our Magnolia Restaurant for delicious American favorites all day, or unwind in the rooftop lounge with live music and unobstructed views over Manhattan. Relaxing in your room? Call on room service for a tasty meal delivered to your door. Keep up with work in the 24-hour business center, and burn calories in the complimentary fitness center. We offer 1,000 sq. ft. of stylish New York City meeting space for your next small meeting or social event.
Overall 7,3 Good
Based on 5 502 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
9,7
Excellent
8,8
Pros: Clean and modern
Cons: Extremely noisy, walls and doors were paper thin. Could hear every noise in the hall
Excellent
10,0
Pros: Everything was great, the staff was super friendly and helpful. Our room was clean and comfortable.
Okay
5,4
Pros: Location proximity to port authority and subway
Cons: The room was so small I could barely put my suitcase on floor without it hitting the bed. The bathroom was half painted. The lobby was so crowded that I had to wait for 3 elevators to fit (multiple times during my stay).
Good
7,7
Excellent
10,0
Excellent
9,1
Mediocre
2,0
Excellent
10,0
Pros: They gave us free cookies on Valentine’s Day. The bed was super comfortable. The bathroom was clean and the shower was hot. There are so many great restaurants around. I was able to hook my laptop up to their tv using an hdmi chord so i could watch whatever I wanted. Great location and great price. I would definitely stay again.
Cons: The room was cold and the heat kept turning off. Eventually the room warmed up. But if they are expecting guests they should have the heat on. I also wish that the room had a mini fridge. Besides those things I had a fabulous stay.
Excellent
10,0
Excellent
10,0
Pros: Rooms are more spacious compared to many other Midtown Manhattan hotel rooms. This is the best value for every dollar you spend!
Mediocre
2,5
Pros: The staff was friendly.
Cons: The elevators were very very slow. They would stop at every floor and sometimes you waited 15 minutes to get on an elevator. There wasn't enough seating in the lobby and it was quite small. The room was always cold despite turning the heat up. Make sure you wear socks all the time in the room to keep you feet warm.
Excellent
8,8
Pros: The staff were very accommodating and friendly!
Cons: Explain the roof access. Both elevators did not go to the roof deck.
Mediocre
2,0
Pros: Nothing
Cons: Everything
"Located in Midtown, this hotel is steps away from Times Square, Broadway and Minskoff Theater. Madame Tussauds Wax Museum and Shubert Theatre are also within 5 minutes. 5 Av Station (W. 42nd St.) and 49th St. Station are within a 5-minute walk. "
Overall 7,3 Good
Based on 4 244 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
3,4
Pros: The location but frankly I would rather stay in Soho and take a taxi to times square.
Cons: The staff was just rude
Excellent
10,0
Pros: Everything was very good. At the "check in" counter, the man in charge was very helpful, enabling me to get a room without having to wait. I appreciated his efforts very much.
Excellent
8,8
Excellent
10,0
Excellent
9,7
Good
6,2
Good
6,5
Excellent
8,0
Good
7,4
Good
6,2
Good
6,5
Okay
4,8
Pros: 位置特别好。离时代广场什么的很近。
Cons: 呵呵了，房间冷被子薄，没拖鞋没牙刷。没免费早餐和wifi。
Excellent
10,0
Excellent
10,0
Excellent
8,0
Pros: Location location location!!!! Highly recommend!
Cons: Rooms a tad outdated but would totally stay here again!
Good
6,0
Pros: Location and views
Cons: Outdated
Excellent
8,0
Pros: Location
Cons: the fact that one needed to request and pay to have a fridge in the room.
Good
7,7
Pros: Location
Good
7,3
Cons: Room smelled like cig smoke, foam pillows were awful
Okay
5,7
Pros: - Excellent Location - Around the corner from the times square / Walgreens tower, H&M etc. etc. - Clean sheets and towels. - Really good Bloody Mary's. - Most of the staff were polite and friendly.
Cons: I'm not the type to give bad reviews.. BUT - I found boxer briefs from previous guests in the drawer of the night table, on top of the bible. Disgusting. It really made me question the importance of sanitation and thoroughness of the cleaning crew. - Not a good sleep. The beds were hard and the pillows were thin and flat. - The fridge and mini bar were missing from my room. - There were unknown charges to my account. And I tried to contact the hotel to question these charges, I was redirected many times. And I was always sent to a voice mail. Eventually, they told me they would investigate and that they would call me back. They didn't. When I called back the account billing personnel (Deborah, I think) was extremely rude and sarcastic, she redirected my call before I was even done speaking.
Excellent
10,0
Pros: The staff were insanely friendly, and helped with everything I needed. The rooms were clean and beautiful, and I got a view of timesquare without requesting it! Couldn't have been happier with my stay. It does seem like a big business hotel though. For conferences, wasn't too crowded when we were there though. Amazing experience.
Excellent
9,7
Pros: Nice room spacious for New York. Very clean and friendly staff.
Cons: Not much option for breakfast if you are vegan or allergic to dairy/gluten.
Mediocre
3,1
Pros: Staff was great.
Cons: My room was very dated. I did not at all feel like the blankets were of the quality of a 4 star hotel and for the price that I paid. The bathroom had a hair in the sink when I arrived as well. All in all I will never stay here again.
Excellent
10,0
Pros: I loved how they all treated me and my almost 2 yrs old daughter. They loved her Gia! Everybody paid attention to her, played w her, made us feel like at home! We ll be returning again for sure!
Cons: There was nothing not to like! Hotel is excellent and I suggest to everybody!
Excellent
10,0
Pros: The rooms were great, and the staff was amazing! Excellent location... Thank you!
Cons: Nothing!
Mediocre
3,7
Pros: The location & the bellman
Cons: We arrived around 8pm & wanted to head right out. Upon dropping the bags in the room we noticed a slight room disinfection odor. We returned to the room a few hours later to find a strong odor of urine in the bathroom & room. The toilet did not flush or drain properly. The bathroom was not clean. We were not able to use the toilet freely. I contacted the front desk & explained the above. I was told they don't move guest late in the evening & they would send someone up to work on the toilet. Within a few minutes a man arrived with a plunger. He plunged the toilet. This did not change anything. This hotel was a big disappointment.
Excellent
10,0
Pros: Clean rooms and very friendly staff!!
Cons: N/A
Excellent
10,0
Pros: Staff and concierges were absolutely wonderful ! Very helpful. Location was perfect.
Cons: Nothing was unacceptable. Great base to visit NYC
Excellent
8,8
Excellent
8,0
Pros: Service
Good
7,7
Pros: Great Location Friendly staff
Cons: Facilities in the room could be improved e.g. there were no tea/coffee/kettle facilities, no fridge & drinks bar, no robes in the room. The hotel was impersonal, particularly on the ground floor and somewhat tired-looking for a 4 star hotel
Mediocre
2,0
Pros: Nothing
Okay
4,5
Pros: Needs major upgrade Bedding is substandard Carpeting drab and worn Lighting dim
Okay
5,1
Cons: The view on Times Square is only limited to certains rooms Sraff really not friendly Rooms are old Wifi was not working No fan in the bathroom Fridge was broken TV was poor quality For the price, I will not recommend it
Excellent
9,6
Pros: Great location & staff. Large room for NYC. Comfortable bed. In-room safe large enough for 17" laptop. Nice desk & fridge. Excellent TV unit. Quick valet service for parking. Great value (booking thru Kayak). Nice room key - swipe, no slot.
Cons: Nothing.
Excellent
8,3
Pros: We were only there for one night. It was a nice hotel and clean.
Cons: We couldn't upgrade to different bed arrangements or get a higher floor so we didn't have any kind of view. The room was very small, but fine for one night. Wouldn't have stayed there for more than a weekend.
Okay
5,7
Pros: Location good room not clean did not restock towels TV did not work
Okay
5,7
Pros: I liked the room and bed was ok
Cons: The bathroom had a plumbing problem shower over flooded bunch of hair in the drain it was disgusting.
Okay
4,0
Pros: I arrived back home and found a $30.03 charge on my card for services I never requested. I need a refund
Cons: Location
Excellent
10,0
Pros: Comfortable room & bed. Great location for Times Square & Theater District. Front desk very helpful. Long line to check bags. Highly recommend. Much better than I thought!
Cons: Long lines for front desk.
Okay
4,5
Cons: Shabby and dated. Hotel needs to be refurbished. Staff was ok. Nothing exceptional about this hotel. Would not stay at this hotel again even for a reduced rate.
Good
6,8
Pros: Nice room was spacious and clean
Cons: Hotel staff were rude and disorganized. They refused to honor the free wifi that was advertised.
Good
6,0
Pros: Large, quiet room in an excellent location
Cons: Room was old, furnishing worn and dirty. Amenities were sparse. Pricey.
Good
6,5
Pros: Location
Cons: Hotel is not 5 star
Good
6,6
Pros: Location of the hotel was great, situated right by Times Square and easy access to major subway points
Cons: Cleaning service never came to clean the room during the duration of our 2 night stay
Excellent
10,0
Pros: Proximity to Times Square and Broadway
Excellent
9,6
Pros: I enjoyed everything that the hotel had to offer
Excellent
8,0
Pros: Location was great, very close to Times Square.
Cons: We had some issues with services. One day we asked for cleaning that never came, during the night we asked several times for towels that never arrived. On the other days it was fine.
Good
6,5
Pros: The room size was good for NYC. The staff was friendly. The location is good if one wants to be close to the theater district.
Cons: We couldn't turn the heat off. We tried turning the temperature as low as it could go and it was still blowing warm air.
Excellent
8,2
"Located in Midtown, this hotel is steps away from Lunt-Fontanne Theatre, Times Square and Broadway. Minskoff Theater and Richard Rodgers Theatre are also within 5 minutes. 49th St. Station is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 4 minutes. "
Overall 7,2 Good
Based on 1 870 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
3,1
Pros: Nothing
Cons: they made me a fee of $ 100 and never returned to me my card
Okay
4,8
Good
6,0
Good
7,0
Pros: Cost
Cons: Bathroom - too small.
Excellent
8,2
Cons: The elivator is very tight and slow
Excellent
9,7
Pros: I loved everything
Cons: Some of the pricing
Excellent
9,4
Okay
4,5
Pros: Great location
Cons: Tiny, tiny, tiny box rooms. Hardly enough room to swing an arm, let alone a cat!
Okay
4,0
Pros: Nothing
Cons: Everything Except location
Good
6,2
Pros: Location
Cons: Bar staff was not prepared
Excellent
8,0
Cons: I booked a room w/ queen bed but didn't get that got full size bed and room was very small
Excellent
8,6
Pros: Location,location we was able to walk to everything we wanted to do. The staff was very nice
Cons: In my son's room the mini bar was broke and no remote for the radio
Good
6,5
Cons: Small rooms, very small and slow elevators. No ice !
Good
6,5
Pros: Room was extremely clean and the hotel was in a great location
Cons: Room was very small, upgraded to queen size bed (just took up more space in room) but who spends time in their room in NYC
Good
7,1
Pros: Friendly staff.
Cons: The room was so small.
Excellent
8,6
Pros: The staff was tremendous, very courteous and kind. Our Bellhop was just fantastic.
Cons: A few things to improve upon - 1. we had a very loud room on our floor and called several times to ask that someone go to the room and ask for them to quiet down. The calls within the phone system were not answered. 2. Very dark in our room. We had three bulbs missing, and the lights under the bedside tables dod not work 3. No TV channel guide - TV was snowy for several stations 4. Hot water went out Saturday Night. Had to call twice about it. 5. The tissue holders above the toilets are a nuisance. Leave the tissue box and supply a shelf 6. no robes - 7. Mini bar did not work….
Excellent
10,0
Pros: The staff was so friendly, they boarded our bags since we got there early. So clean, perfect location
Excellent
8,8
Okay
4,0
Okay
4,8
Excellent
8,6
Pros: Can't beat the location
Cons: Hall smelled like cheap cleaning products
Mediocre
2,0
Pros: Nothing.
Cons: There was a night club below us that went on until 5am loudly in the morning. They did comp my night thankfully. Horrible experience.
Okay
5,7
Pros: We loved the location, it is literally two blocks from times square and many broadway shows.
Cons: The room was tiny, like barely could walk around the bed tiny. We also paid alot of money for the room that was that small. We also had a view of a roof with hoses all over the place and in disarray. Also the building next door is undergoing construction which we were never warned of until we got there and I am a light sleeper, I was up until midnight and later with the jackhammer going off. I told the girl that I was a light sleeper at check in and she shrugged saying the room we had was as far away from the noise as possible but we were on the second floor on the same side as the construction. Check out also took forever and we were the only ones in the lobby at 5:45 am.
Good
7,0
Pros: Friendly staff
Cons: Rooms were tiny and the elevators were the slowest I've ever seen. Definitely wasn't the 4 star hotel it claimed to be. But it was a great 3 star option.
Excellent
8,2
Pros: The location can't be beat, a half block off Times Square. We were in town for a concert at Madison Square Garden which was an easy walk from the Hotel. The rooms were modern and unique. I could have easily spent twice as much to stay at one of the brand name hotels nearby but I'm so glad I didn't.
Cons: The construction next door created some traffic issues which meant a lot of noise. But we were so exhausted from walking around that we didn't have any trouble falling asleep. The construction itself didn't bother us.
Mediocre
3,1
Pros: the gentleman who takes the bags is the only attentive and helpful
Cons: the beds are terrible ... watery and damaged the back, also that in 3 nights never changed linens; On the par of the hotel there is construction and at 7am you can not sleep because the hotel its walls are extremely thin ... EVERYONE HEAR! The lift is only for two people! the employees see you need to occupy the elevator and they never say ok take it ... EVER!
Good
6,0
Pros: It’s literally in the heart of Times Square!
Cons: Very slow service is all aspects. Poor room service, the restroom water ran slow! Besides be a very small room, the overall experience was okay. I would not recommend.
Good
7,1
Pros: a step out of the door and you're in times square. staff was very helpful and friendly. parking was a step away or there's vallet, the pricing wasn't bad for parking either. luggage check in if you arrive before your check in time
Cons: the rooms were very small and not as clean as the pictures, shelf above sink was broke so everything kept falling into the sink, paint was peeling off the walls and the fridge smelled like a spilled beer has been sitting for a month. the elevator was very small and was extremely slow.
"Located in Midtown, this hotel is within a 5-minute walk of Central Park, 5th Avenue and Madison Avenue. Carnegie Hall and Columbus Circle are also within 10 minutes. 57 St. Station is only a 3-minute walk and 5 Av.-53 St. Station is 6 minutes. "
Overall 7,0 Good
Based on 130 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travellers
Okay
4,2
Excellent
8,0
Excellent
10,0
Okay
4,5
Excellent
8,0
Cons: Ice and coffee all extra. And there is an unavoidable facility fee.
Okay
4,6
Pros: Location
Cons: The hotel have not been up dated I should of requested a changed of room but I was not going to waste two hours of my stay to make sure that I could move to another room. Drainage was an issue in the bathroom. Tough wonderful location it was an unpleasant stay
Okay
5,4
Pros: The location of the hotel is perfect, On the edge of Central Park minutes from 5th avenue shopping. There are some restaurants nearby too. If you are interested in doing something touristy the horse and carriage rides are right outside.
Cons: Where to begin. I was only there for one night and it was extremely expensive. On top of that they charged me a $35.00 "facilities fee" which was for WiFi, cocktail happy hour, and other amenities. I used the WiFi which worked fine but the cocktail happy hour was a disaster, very disorganized and the staff wasn't super pleasant. I wish I had the choice of adding on these extras. Also, upon check-in the key machine was not working so I was not authorized a room key. Each time I needed to go into my room I had to ask someone; one time I was waiting in the hallway for 30 minutes until someone showed up. It could've been a better experience.
Okay
5,4
Pros: They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for
Excellent
10,0
Pros: The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything
Cons: You see and hear everything in NY. Its a life experience !
Excellent
8,2
Pros: Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again.
Cons: There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
Okay
5,0
Pros: Great location
Cons: Desperately needs renovations. Old bathrooms, worn carpet, very outdated gym equipment.
Excellent
10,0
Mediocre
3,7
Excellent
8,0
Excellent
9,1
Excellent
10,0
Excellent
8,5
Good
7,4
Excellent
9,1
Pros: The hotel is very well-located. It's close to Rockefeller Plaza, Times Square, Grand Central Station, MOMA and Central Park. All these are a short walk away. Saks 5th Avenue and Rockefeller Plaza are across the road, the Apple Store and Bloomingdales are also close. It's not quite so well-located for the Guggenheim and the Frick Galleries. There is a much longer walk to these places, but if you don't mind taking a taxi or an Uber, it's fine. The main public spaces have their original 1920s decoration and are lovely! We got a great value deal, which made the hotel a steal!
Cons: The bathroom in our standard room was tiny. Literally not enough room to swing a cat. Not good enough for a hotel of this quality. The main bedroom was easily large enough to make the bathroom bigger. It's possibly the smallest bathroom I've ever had in any hotel. I'm not sure it's possible to make it any smaller and still be functional. Decoration of the corridors and rooms is not up to the standard of the entrance lobby, and the bars. It's not bad, it's just pretty characterless by comparison not only with the rest of the hotel, but also of comparable hotels. It's tasteful, well-maintained and spotlessly clean, but just very... characterless... There is no free wifi! I was amazed at this. This is one thing that you expect at every hotel, even cheap ones. Trying to charge $15 for it is a rip-off. Unfortunately, the room was noisy. You expect traffic noise in New York, and you get used to it. You don't expect constant plant noise from the Kitchen. If we had spent longer in the room, this may have been a real problem for us. The staff are great. the hotel is well-staffed and they are all professional, courteous and attentive. Based on our short stay, I would definitely recommend the Lotte Palace.
Good
7,4
Good
6,0
Good
7,6
Excellent
10,0
Excellent
9,0
Pros: Gym is really well equipped, lots of cardio, strength as well as swiss balls, bosu, mats, spri etc. and it's on the park so I would go for a run in the park then stretch and workout in the gym each am.
Cons: Everything was fine. Not the newest, but clean and functional.
Good
6,6
Good
6,0
Good
6,3
Pros: Good value. If this property were upgraded to fit the block it's on, the rates would be higher. Not great though.
Cons: Front desk staff I dealt with was not friendly. Bell staff and housekeeping staff was fine.
Okay
4,3
Pros: Location is good.
Cons: The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!
Okay
4,0
Pros: Location is absolutely excellent.
Cons: The room was small and dingy/run down - but clean. the a/c/heat did not respond well to temp changes. It reminded me of an old unrenovated best western. certainly NOT what the luxurious photos in the website lead one to believe.
Excellent
9,7
Pros: No room service
Okay
4,2
Good
7,7
Okay
4,0
Pros: Large
Cons: Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
Good
7,4
Pros: The location is amazing and the staff generally helpful.
Cons: Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
Okay
4,6
Pros: Good location and comfortable bed
Cons: Huge amounts of dust on the wall, no fridge, no tea amenities, staff selectively nice to some guests only, no breakfast despite of the USD 400 per night tag
Good
6,0
Excellent
9,1
Good
7,0
Pros: Location Room size Decor and friendly feel of hotel
Cons: The bathroom needed some work.. Toilet was loose to the floor, shower curtain was dirty and needed replacing. Cabinets and bathroom fixtures needed upgrades.
Excellent
9,1
Pros: Lovely room- 41st floor great view even though we had a had a southeast facing room. Courteous service.
Cons: Not sure what the resort fee 35/pp goes towards. Not really a resort- but u have to pay it. Not included in the Expedia price. Had I known- prob could have had a better hotel. also-overwhelming horse poop smell right across the way. Not their fault-but it's there.
Excellent
9,4
Pros: The staff was very accommodating. My son had to rehearse for a concert he was playing in and the Manager allowed him to use a Ball Room that was not in use. We greatly appreciated that. Also, the evening reception was very nice.
Cons: The bathroom could be cleaner. There were chipped tiles and the faucet was lose.
Mediocre
2,0
Cons: They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!
Excellent
8,0
Pros: Surprisingly good rate for this prime Central Park South location. Could use updating but was comfortable and quiet.
Excellent
8,0
Pros: Great location, fabulous staff, good amenities.
Cons: Old beds, lumpy pillows, dated decor.
Excellent
8,5
Pros: The bed was certainly comfortable. Probably the best part of the room.
Cons: A coffee maker would be nice to have.
Okay
5,6
Pros: I like the location of the Park Lane Hotel. The stuff was very friendly.
Cons: I didn't like that when I got to my rood the bathroom looked dirty. The toilet seat had a urine on it which wasn't the best welcoming moment.
Good
6,0
Pros: The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request.
Cons: The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.
Okay
4,6
Cons: Lack of staff response to requests. Misleading parking rates. Lack of room service after 11:00 a.m. One phone in room did not work. Rate changed during my booking of room. This used to be a prime hotel, now 2nd or 3rd rate.
Okay
5,6
Pros: Staff was very friendly and helpful
Cons: Wallpaper was peeling, sheets were so rough they hurt, very poor soundproofing, very plain room for the amount of money you spend, overall not a good hotel. If it wasn't for the location this would be one step above a motel.
Excellent
10,0
Pros: Location is excellent - staff was very helpful and professional
Cons: Having a business center would be helpful and free wifi
With a stay at The Roosevelt Hotel, New York City, you'll be centrally located in New York, steps from 5th Avenue and 4 minutes by foot from Grand Central Terminal. Featured amenities include a business center, express check-in, and express check-out. Planning an event in New York? This hotel has facilities measuring 29999 square feet (2787 square meters), including conference space.
Overall 7,0 Good
Based on 5 308 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
3,4
Pros: only location
Cons: staff
Okay
4,8
Pros: Location
Cons: No fridge No tea and coffee making facilities in the room No free wifi facilities.
Excellent
8,5
Pros: location
Cons: room a bit worn facility fee
Okay
4,5
Pros: Location
Cons: Cost.
Good
6,0
Excellent
9,1
Cons: More dining, social areas
Excellent
10,0
Pros: Really clean
Cons: N/a
Excellent
8,0
Excellent
8,2
Good
7,7
Good
6,6
Pros: location
Cons: It is a classic old hotel midtown Internet FREE not included in the rate breakfast no included in the rate
Excellent
10,0
Okay
4,0
Excellent
8,0
Pros: Great value for the money in the heart on NYC. The room was good size and clean.
Cons: Not much of a view.
Excellent
9,4
Excellent
8,2
Mediocre
2,5
Cons: It was a dump
Excellent
8,0
Okay
5,4
Excellent
8,5
Excellent
8,0
Okay
4,5
Excellent
10,0
Good
7,7
Okay
5,7
Mediocre
2,0
Pros: History.
Cons: Everything. Gross.
Excellent
9,7
Excellent
8,5
Excellent
8,0
Excellent
8,0
Excellent
8,0
Good
6,5
Okay
4,0
Excellent
8,0
Okay
4,0
Excellent
10,0
Pros: My girlfriend and I were traveling from Sacramento and Atlanta, respectively, and our original reservation at another property was affected. I was able to quickly book this rate the day of, and though we could not check in early in the morning, we were still able to get in by noon. The property was very clean, and suited our needs as we traveled in for the Governor's Ball Music Festival.
Okay
5,7
Excellent
10,0
Good
6,8
Good
7,4
Okay
5,4
Excellent
9,4
Excellent
8,5
Excellent
8,8
Mediocre
3,7
Okay
5,4
Pros: fairly comfortable bed and I did not get bed bugs.
Cons: No hot water EVERY a.m., construction started at 7a. outside on ledge of my window. Management said they will not stop, house keeping came in room while sleeping three times.
Excellent
9,1
Pros: Lobby
Cons: Slow water flow in shower
Excellent
8,8
Pros: When we booked through Kayak we actually routed through "Getaroom". When we arrived no reservation could be found. The staff did not stress us out at all and gave us the room key and said that they would sort it out and we should check in with the desk the next day. I fully expected all kinds of issues, however when we went back to the desk they let us know that everything was taken care of. Color me surprised! The location was spectacular, the lobby was beautiful and the room was bigger than I had suspected. When I read Queen/Double, I expected a double but was pleasantly surprised by a comfy queen! Soooo good!
Cons: Can't really say a negative thing about it!
Okay
4,2
Pros: Location was decent,right next to 5th Ave Shopping and far enough away from the tourist area of Times Square.
Cons: * Needs Major Renovations! Bathroom is old and gross, This did not feel vintage it just felt like an old lady's guestroom. It even smelt like mothballs. * Online Photos are completely deceiving, major touchups were done, does not look and chic and vibrant in person WHATSOEVER * Super crowded, had a meeting in the lobby and we could not find anywhere to sit. Depending on when you check in there can be a super long line! * No Free Internet * No Coffee or Water in Room * No Safe * No Fridge or minibar * Pillows were really hard
Excellent
9,7
Pros: We stay only for 1night and it was great, location is incredibleand the hotel staff was so nice and helpful with is. The only problem it was the charge for the wifi I never use, its too expensive. Everything else was so nice and perfect. I could said that if I go again to the city and decide to stay in a hotel probably The Roosevelt will be an option....
Cons: WIFI charge of $16.00 that I jever use....
With a stay at Hudson New York, you'll be centrally located in New York, within a 5-minute walk of Central Park and Columbus Circle. Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Overall 6,8 Good
Based on 8 966 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2,0
Pros: it's like sleeping in a shoebox with only one window and very small gives claustrpfobia sleep there not recommended
Good
6,2
Pros: I liked the concept - cheap chic - inexpensive option, small rooms, enjoyable design.
Cons: I didn't like the party energy - fun maybe but reminded me of a college dorm atmosphere. I would have preferred having a quieter place to sleep.
Excellent
9,4
Pros: bustling well 'till 4am... which i enjoyed comfortable beds clean rooms very dramatic and experiential design even in the rooms dim and dramatic lighting - which i happen to enjoy at home as well rooms are small - you won't want to hang out in them - but the small space is well utilized and a comfy place to sleep after a day in the city excellent location friendly and eager staff for a NYC hotel in such a location it's a really good value
Cons: Shower Pressure in my room was poor - barely adequate (though the hot water was plentiful) not for light sleepers due to relatively thin walls and a noisy HVAC system (not a problem for me)
Excellent
9,3
Pros: The Hudson is an extremely hip hotel located close to Central Park and major shopping areas. The hotel staff is friendly, and my husband and I were very impressed with the THREE bars located within the hotel. Rooms are nice and modern. Overall, an awesome place to stay; especially for the 20-40 age group.
Cons: Bars are very crowded on the weekends, and prices are high. Rooms are somewhat small...
Mediocre
2,0
Pros: Nothing!
Cons: I called to cancel my reservation because I became ill on the bus going up to NYC with my daughter. The bus driver had to let us off in Baltimore and a state highway patrolman took us to the next available exit where I waited for my son to drive an hour and 10 minutes to pick us up. When I called the Hudson, the receptionist said I couldn't cancel through her. She told me to call Kayak.com who told me to call Hotels.com. Hudson not only charged me for the room but they also charged me for a No Show fee! I'm very frustrated!!
Excellent
8,0
Pros: The Hudson is in a convenient midtown location, close to Columbus Circle, Central Park, restaurants and the subway. My room, though very small (about 9x9 with a very small bathroom) was nicely appointed and had great bedding.
Cons: The hotel is slightly overpriced for the size room you get (it should be 20% cheaper) but it is NYC and prices are sky high there anyway. There is little room for a lot luggage in the small rooms so if two people were sharing the room it would be very tight and it might be best to upgrade.
Excellent
10,0
Mediocre
3,4
Pros: The rooms are cool and dark and surprisingly quiet if nobody is in the hallway. The staff were doing their best, but dealing with a difficult set up. So on that front, I really want to be as positive as possible. I get this is a really difficult time. There is literally nothing else positive to say about this hotel
Cons: It is the middle of a pandemic, the first room we went into had dirty tissues on the bed and half the pillows missing. They did their best but took half an hour to find an alternative (using the last remaining minutes that anything was open in the area to get dinner). They haven't spent a cent on this hotel in the 11 years since we last stayed there - it was so rundown and awful that with the additional aspects of covid (temperature checks etc..) it was a quite dystopian experience. With holes kicked in the doors and walls, the stench of smoke everywhere, the once famed escalator closed and dusty, entrance through the loading dock, questioning at the security guards office and dark and closed off retail areas Stanely Kubrik couldn't have created a more realistic nightmare. Truly awful and memorable for all the wrong reasons.
Excellent
10,0
Pros: They upgraded us to a bigger room.
Cons: Rooms were pretty small.
Good
7,4
Pros: Atmosphere
Cons: Prices of food
Excellent
10,0
Excellent
8,2
Mediocre
2,0
Excellent
9,7
Excellent
10,0
Pros: Clean and surprisingly quiet.
Excellent
8,0
Excellent
8,5
Excellent
10,0
Pros: Beautiful design, amazing common spaces and restaurants / bars; creative decor, accommodating and friendly staff -- great sized rooms - one of my new favorite hotels. Folks - get over the "small room" complaints - this is New York - same is true in Paris, London, etc. You want a big room? Shell out 300+
Good
6,5
Pros: staff attitude
Cons: staff - "see through" of tasks rooms un-maintained
Good
7,4
Pros: The rooms were clean
Cons: The room was so tiny that the two of us were constantly bumping into each other. The loud rock music on the elevators made it clear who this hotel was catering to.
Excellent
10,0
Pros: Clean. Location great. User friendly. All that was needed for a great sleepover in the city. Tight small room but organized and well appointed.
Good
6,5
Pros: The check-in was very fast and we had a helpful manager named Mark.
Cons: There was no true hot water at night or in the morning of our stay.. The water did not reach a hot temperature and this was an integral part of the stay and experience at the hotel. The check out staff was rude when the issue was brought to their attention.
Excellent
8,0
Pros: I have stayed at this hotel many times. The rooms are tiny but this time they upgraded me to a larger room and it made all the difference. I really appreciated that. But I was surprised to find an additional charge for $20.00 slipped under my door. it was for Spa charges? All the hotels are now doing this. Soon they'll be charging for baggage. It's too bad that hotels are RESORTING to this. No pun intended.
Good
6,6
Pros: Restaurant was really good. Staff in the restaurant sucked though. The place was beautiful. Very cool and boutique
Excellent
10,0
Pros: The decoration and the facilities inside like the terrace , the bar, the place to dance
Cons: Maybe you will need a pool and everything would be completed
Mediocre
2,0
Pros: Nothing
Cons: Try heading into the lobby after a 10h flight, stand in line for 20 minutes and barely hear the rude receptionist in incredibly loud music coming out of the bar / lounge - not very welcoming. Came in and got a room that was freezing cold; the heat was not working and the window was broken and open - it didn't close properly letting in all the cold. When I called the reception, they asked me to come down to talk about my "options", implying I had a choice which I could only have if there was an issue of settling a price difference. Came down back to the 20 min line and the loud music. Memo to management: better hotels tell me the new room number over the phone and send someone to meet me in the new room / floor, where we exchange keys. Right away. No discussion of "options". No asking me to come back down without offering a definitive solution first. And they don't have broken heat and windows.
Excellent
10,0
Pros: Rooms were small, which made it very intimate setup. Would def stay here again, and would recommend to everyone.
Excellent
10,0
Pros: BEAUTIFUL DECOR, COMFORTABLE BEDS, GREAT FOOD,GREAT LOCATION. WITHIN WALKING DISTANCE TO ANYTHING IN THE CITY.
Cons: BATHROOM WAS TINY
Good
7,3
Pros: the room amenities were very nice
Cons: the rooms were ridiculously small especially the bathrooms. it made going to the bathroom very uncomfortable every single time. our phone in our room was not working so there was no way of contacting hotel services or concierge. we were not able to check out through the tv as was advised by the hotel. we checked into the hotel room very early around 7 am and was told that they would call if they had anything available around noon. we received no notification and got the sense that they didn't really care.
Good
6,0
Pros: I enjoyed the greenery and the eclectic feel of the Hotel. I leaked that it was centrally located and the park was blocks away. Overall it was a good deal for the money and I would stay again but only with adults.
Cons: I wished the room were a bit larger and that there was an outlet by the sink for plugging in the curling iron. Also, it was not the most child friendly place and my room had a window that let a draft in.
Okay
5,1
Pros: Library bar
Cons: Tired decor, restaurant is closed for renovation, continental breakfast on paper plates
Okay
4,2
Cons: Way to hot in the rooms and aircondition makes too much noise so actually could not be on at night.
Mediocre
2,0
Cons: If I had known the hudson would book that party, i would not have stayed there. I spoke with the staff who said it was a one off event. Can't believe I was not told that music would be blaring into my room until past 1am!!! I will not ever stay there again - cool place, but can't risk nights like this when I am in NYC on business.
Good
7,3
Pros: For the price. its good.
Cons: the girl behind the counter was rude. Everyone else there has always been exemplar. She suggested I step aside when I asked when I can get in my room.
Excellent
9,6
Pros: The lobby is elegant and there is nice outdoor space near the lounge. Front desk staff were professional, friendly and helpful. The room was charming and met our needs.
Cons: The cost for using the business center
Mediocre
3,7
Pros: The location
Cons: The staff, check in pieces, room cleanliness and so much more
Excellent
8,8
Pros: The room was small, but very clean and comfortable. The location was great. The Hudson is near the subway and Central Park. Would stay there again.
Good
6,0
Pros: The interior design and staff. The rooms were clean and comfortable.
Cons: The biggest challenge while at the Hudson is the efficiency of "work flow". Examples include the huge lines at the main desk and main elevator bank. The elevators are insane to actually get somewhere in the building. In fact, for some reason they shut down two elevators for the weekend leading to numerous delays.
Good
6,0
Pros: Fantastic location. Neat style and design. Authentic feel.
Cons: Small, but annoying things. Heater in my room was very noisy and impossible to set to normal temperature. Staff requests would fall through the cracks and I would have to ask again. Etc.
Okay
5,3
Pros: Check in staff - especially Edlira - fantastic. Very friendly. Location - close to Lincoln Center for NYFW; several subway and cab options.
Cons: Very small room with dark wood paneling - felt like a coffin. Room service not 24 hours.
Excellent
10,0
Pros: Rooms were small but you can see that from the photos online. Two mirrors on decoration make the smallness not suffocating. Very clean and comfortable stay.
Cons: Great.
Good
7,1
Good
7,7
Cons: That facilities fee is a real kick in the pants...and the fact that they tax the facilities fee...whether or not you actually use the wi/fi, etc is borderline crooked.
Excellent
8,5
Okay
4,8
Pros: I liked lobby
Cons: My room door was beat up looking. Shower made lots of noise as if something was wrong with the pipe. Just too small and not clean enough
Excellent
8,0
Cons: Gym a little dated. They could use some newer equipment
Excellent
10,0
Pros: The best pancakes I ever had... Seriously to die for... Haha
Cons: Too dark but I guess that's just a style... The sound of the heat pipes in the rooms is very annoying... the standard rooms are really really small.
Excellent
10,0
Pros: The best service!
Excellent
10,0
Good
6,0
Cons: Loud hotel. Dated facilities. Nothing is very clean. Limited dining options.
"Located in Midtown, this hotel is steps away from The Majestic Theater, St. James Theatre and Shubert Theatre. Times Square and Broadway are also within 5 minutes. 49th St. Station is 6 minutes by foot and Times Sq. - 42 St. Station is 7 minutes. "
Overall 6,2 Good
Based on 517 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travellers
Excellent
10,0
Excellent
9,7
Pros: Location and the food and bar area
Good
7,7
Pros: The Location thats about it For Manhattan the price was not bad
Cons: Room is small Walls are thin - loud hallways No movies on demand NO MINIBAR No full length mirror No Room Service
Excellent
10,0
Excellent
8,0
Mediocre
3,1
Excellent
10,0
Mediocre
2,0
Mediocre
2,0
Okay
5,7
Excellent
10,0
Excellent
8,0
Excellent
8,0
Pros: nice lobby
Cons: check-in took WAY too long. wallpaper in room was tacky
Excellent
10,0
Okay
5,4
Excellent
10,0
Pros: The atmosphere is create and good vibes all around. I love the style of Decor
Excellent
8,5
Excellent
10,0
Okay
4,8
Pros: location
Cons: cable down grade sucks
Okay
5,0
Cons: The service - was redirected a million times to try and make a phone call. Hung up a bunch of times and no one seemed to want to help.
Good
6,0
Pros: Concierge- very helpful and friendly
Cons: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages
Good
6,0
Pros: Location of hotel. The hotel's food court
Cons: Resort fee (whatever that was) was too high. Room tv with HBO did not work
Good
7,1
Pros: The Express checkout is convenient. For the price, it was a decent stay somewhere mid-town in a pinch.
Cons: The towels and sheets didn't smell very good. The bathtub wasn't the cleanest either.
Excellent
8,0
Pros: The rooms are comfortable, clean and nice looking. The hotel staff are friendly (and there seemed to be a lot of them). I was there for business and the location was right, but for tourists this is a good spot right in mid-town.
Cons: There is a trend in NYC hotels: take an older apartment building, add blue lights and video monitors showing abstract images, along with bottom-lit check-in desks and then paint the rooms an aggressive color (dark grey is good) along with huge blow up prints of images of New York. Underneath the paint and lights is an old hotel or apartment building. That's Row, with a bar and loud music in the lobby, and the ability to mark up the room price. (See positive too...because at the end of the day its a comfortable place beneath the veneer)
Good
6,2
Pros: The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.
Cons: Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.
Okay
5,1
Pros: Location and hip spot
Cons: The room was horrible and so loud. You can hear the elevators all day and night.
Excellent
8,6
Cons: The staff were extremely unhelpful and unknowledgable about the facilities parking procedures. Due to miscommunication with several staff members (and kayak.com) we were unsatisfied with the entire parking experience as well as the lack of information regarding the price of parking before I made my reservation
Good
7,1
Pros: Quick in and out, elevators are fast and usuall no wait time. City view rooms with single queen bed is great. You have good programming package on TV. Internet is very useful since my AT&T mobile hotspot connection was spotty. Needless to say, Timesquare, Subway train station , theaters and plenty of restaurants nearby.
Cons: First stay, I got a double bed , twin size. Hardly any place to turn. The second stay, I got double full bed, quite an upgrade to my previous stay. Third visit, I got a single queen bed with partial city view, which was great. Make sure to ask. Also this is not your typical full service hotel, no fridge, microwave, coffee maker, etc. can't complain, price is hard to bear!
Good
6,5
Pros: Location was great. Just a few steps away from everything. The discounted parking for self parking option was goo deal compared to other nearby options . Lot of eating options nearby
Cons: Tiny Rooms and small beds.. The rooms and walk way looks dull (may be because of their low lighting theme) .
Okay
5,4
Pros: I don't like it
Cons: Cause the room was dirty
Mediocre
3,1
Excellent
10,0
Good
6,0
Okay
5,4
Okay
4,0
Pros: Kayak tells me a price of $150. Good price for a 4 star in NYC. Arrive and pay an extra 25-30 in facilities fees... you can't get out of those hidden costs even though they arent disclosed. Total BS.
Cons: Kayak tells me a price of $150. Good price for a 4 star in NYC. Arrive and pay an extra 25-30 in facilities fees... you can't get out of those hidden costs even though they are not disclosed. Total BS.
Okay
5,1
Cons: Worst bed I've slept in for a long time. Very uncomfortable.
Excellent
8,2
Pros: We have stayed at this hotel for many years, first as chaperones for a high school choral group that came every year when it was still the Milford Plaza, and now as retired adults who come to visit our son who lives in the city. We love the location, and the recent remodels add a very cool feeling to the hotel. Also, we are usually able to get good prices when we stay here.
Cons: The last few times we have come to the hotel, we have noticed just a couple of comfort issues. This last time, our room was very small. I know all the rooms are smaller, but this one was very tight. Also, we ended up with a double bed! I didn't even know they used those in hotels any more! Another comfort issue (and we have noticed this in the past two visits we have made) is that the roll of toilet paper dispenser is located in such a way that it makes it difficult to sit down on the toilet! It hits you in the side of the leg. Other than those issues, we have always enjoyed our stays.
Excellent
8,8
Pros: location walking distance to many places
Cons: My room type was not available but thanks to Patrick We were able to change rooms 2 days after. they should have the rooms available even if your flight is late and don't give the excuse that they are sold out
Excellent
10,0
Pros: The elevators speed very fast. Very comfortable beds. Very quite for most part except for outdoor noise which is unavoidable but not bad at all. Clean rooms. Great staff. The security is well above the norm, made us feel very safe. Locating is very convenient to all parts of the city. Loved the location. Rooms are small but we didn't come to sit in the room. There were two of us and we were comfortable wouldn't have wanted anymore than two in the room that we stayed in. For our first visit to NYC we had a fabulous time and enjoyed the hotel very much..
Cons: Lobby gets very crowded at times. Travelers using elevators for first time doesn't even consider that someone might be getting off the elevator and they crowd the door to the point you can't get off. No reflection on the Row but just be warned you can get run over before you get off the elevator.
Excellent
8,0
Excellent
10,0
Excellent
8,5
Excellent
8,0
Excellent
8,0
Pros: Friendly staff at check-in. Door man helpful and fast getting car checked and checked out for trip home. Clean room but a small. Ok for an overnight stay. Close to Times Square, theatres, and midtown sights.
Cons: Music in elevators very loud.
Excellent
9,1
Pros: This gem of a hotel is reasonably priced and is in a fantastic location. I have been singing their praises ever since returning home from my trip.
Excellent
8,6
Cons: They had a false alarm around 10pm. The person that spoke only spoke in Portuguese first 2 times. Since it was a possible fire it was very confusing and we were on the 24th Foor ! Luckily we were next to a Germqn couple that understood a little Portuguese and it seems the instructions were wait for more instructions. The 3rd time he spoke Portuguese and then finally English ! If that had been fire it would have been very serious ! Didn't sleep well that last night but otherwise it was a nice stay.
Excellent
8,0
Pros: Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy.
Cons: Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.
Good
6,8
Cons: Location is great hotel is ok.
Okay
4,5
Pros: The room was way to small. I never been in a place like this. I call the front desk to see if they change the room and they do nothing
Good
6,8
Pros: The hotel was cool, nicely decorated, and the maid service was excellent.
Cons: It was my fault for making the reservation under my name, but we realized this the day before. I called and they added my husband name, no problem. Well when my husband arrived they told him I had to be there ( I was flying in later that night), so I call and they say his name is in the reservation and they don’t know why he can’t check in. I ask to speak to the front desk. 3 HOURS and multiple calls and multiple run arounds, still not talking to to the front desk; a person at the call center tells me he checked already! I talk to my husband who nis sitting on a bench inside with my two daughters sleeping in his lap. I tell him to try and check in, they check him in. A breakdown in communication led to a rough start.
"Located in Midtown, this hotel is within a 10-minute walk of Madison Square Garden, Macy's and Empire State Building. Times Square and Broadway are also within 15 minutes. 34 St. - Penn Station (Fashion Av.) is only a 2-minute walk and 28 St. Station (7th Av.) is 4 minutes. "
Overall 5,8 Okay
Based on 29 794 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2,0
Pros: Stay was fine
Cons: They hit us with an unexpected 'facility fee' of almost $50 - for the new total price we could have stayed other locations we know that offer way more value for the money. Somebody's bait and switch - maybe our friends at Kaya..........?
Okay
5,0
Pros: Workout facilities - OK
Cons: Staff was brusque and not helpful Room was dark, worn, old and beds were terrible
Excellent
10,0
Pros: Evethings
Mediocre
3,7
Good
6,8
Pros: The hotel is in an amazing location and is very centrally located as far as bars, restraunts arenas etc......The best thing about the hotel was the price per night for its location in NYC
Cons: The rooms really need an overhaul, we had peeling paint all over our ceilings and walls, very little water pressure in shower and sink, both of which constantly dripped, hot water didnt work in sink, ( knob wouldnt even turn on ) the room just had an overall dingy feeling to it but it was very inexpensive compared to similarly located hotels that we looked into, WORST part about this place is the check in process ( over an hour standing in a line to check in )
Okay
4,5
Pros: Location
Cons: Run down rooms, insects and rodents, poor air conditioning, checkin was terrible.
Mediocre
2,8
Pros: Nothing. I would recommend kayak remove this hotel from their booking options. It was rated 4.5 out of 5 stars and was the worst hotel I have ever seen. I travel all the time and use you guys to book flights etc. This was my first experience booking a hotel and I will never utilize the service again. I am having to battle with you guys to get money back for a place that was so low quality we didn't feel safe sleeping there.
Cons: We encountered serious issues upon arrival. We looked at two different rooms and decided due to the condition of the hotel and the utter disarray of the rooms that we could not stay there. We are working back trying to get our money back as we had to make other sleeping arrangements.
Mediocre
2,0
Pros: I liked the fact after 5 hours they resolved the false marketing they were promoting.
Cons: I didn't like that they had hidden fees, the bathroom was gross there was a hole in the wall. The sheets had stains on them, the wires were exposed and the room was unfinished. The room was ridiculously tiny and i did not receive what I had paid for, instead of a king size bed I got a full size. Needless to say it is not worth your time or effort and there was no breakfast.
Good
6,8
Excellent
10,0
Pros: yes
Cons: yes
Mediocre
2,5
Cons: This place is a zoo. The people working here were unpleasant. The lobby was stuffed full of people all the time. They charge $5 to keep your bags if you get there before 3 or to hold them until you leave. (Note - the guy working in the bag room was actually very nice, unlike everyone else who seemed terribly bothered by things like checking us in). The tub in our room was peeling so badly it looked like a crime scene. The bed was like a board. The 2 pillows on the bed were the thinnest pillows I've ever seen. The lobby was nice (except the 100 people who seemed to be perpetually camped out in it), but the rooms haven't been updated since 1911. God forbid you need to call the desk for something. There are many lovely boutique hotels and options nearby. Stay away from this one.
Mediocre
2,0
Pros: Nothing at all
Cons: Ugly, dirty, no service people
Mediocre
2,0
Excellent
9,1
Excellent
8,5
Mediocre
2,0
Okay
4,2
Good
7,4
Good
6,8
Pros: Locationone
Cons: One older male at check in desk was curt
Good
6,2
Mediocre
3,4
Okay
5,4
Okay
5,7
Good
6,8
Pros: The location!! Easy access to so many aspects of Manhattan - subway, sites, food, post office, etc. The price was good considering it's so convenient, too.
Cons: Tough for such a large hotel, but it needs modernization. It's just a little 'used'.
Okay
4,3
Pros: Its location
Cons: The staff was rude, there was a delay receiving my reservation and the staff memeber was not helpful assisting me or the Kayak team member. In result I didnt get into my room until almost a hour after arriving.
Okay
5,0
Pros: I just liked the location
Cons: Customers were not friendly at all and everything in the room was too old. The pillows were not comfortable. Take slippers with you.
Mediocre
2,0
Cons: 30 min to check-in with only 1 staff. Others probably waited 50min
Mediocre
3,1
Pros: Location only
Cons: The room was small, furniture was old and staff was rude
Excellent
9,7
Pros: Hotel was excellent and cleaned. we liked it. I will always recommend my friends to stay here and my next visit will be there.
Mediocre
2,5
Cons: Warning for the HIDDEN fee! This hotel secretly charged my credit card for a fee called facility fee. Neither the staff or Kayak site or Getaroom site mentioned anything about this upon my booking. Until I questioned about the extra charge ($30 per night), the hotel explained because the booking sites did not charge a sufficient amount. Lol. I called Getaroom later, and they seemed not to know anything about the fee. Overall, with the total cost of over $100 per night, the service is not deserved your money.
Good
7,7
Pros: room was clean and housekeeping did a good job maintaining it daily; staff was friendly and helpful; location was great as it is fairly centrally located within NYC; subway stations are nearby servicing several train lines
Cons: slow to checkin as lines were typically long and only 2 staff at the reservation desk; hotel should consider offering checkout via the TV in the room; if arriving several hours before checkin, hotel charges $5 per bag to hold so you might consider paying the $40 for early checkin instead
Okay
4,0
Pros: After waiting for more than 30 minutes to checkin @ 10pm the rude customer service rep(lady) says the hotel is sold out at whether I am willing to go to a 5 star hotel near central park. I ask for more details, she gets irritated and says, I will give you the room you booked. No eye contact or basic courtesy. I get the keys and ask for the wifi access, she says, no wifi. I ask to clarify, she says, you didn't pay for it. I say, I am ready to pay but tell me how, she says go online to connect. Bad bad customer service
Cons: Old rusty bathrooms and facilities
Okay
4,5
Pros: Location
Cons: Evrithing
Mediocre
3,4
Pros: Location
Cons: Nothing including the pillows have been updated since the 60’s. Very poorly maintained and misleading.
Mediocre
3,6
Pros: Location
Cons: Mostly everything about rooms. I had to upgrade because other room was extremely outdated and dirty .
Mediocre
2,6
Pros: Checking out in the morning.
Cons: Worst customer service I've ever experienced. The reservation didn't go into the system right away and they refused to help me , despite my having a printed confirmation. The female at the desk was completely rude and made no effort to help us resolve the situation and would not even allow us to use the phone in order to contact Kayak, despite being advised that our phones were dead and we were stranded. When we finally managed to get our room (hours later) it was completely outdated and subpar. I will never stay at this hotel again, regardless of how desperate I am (in this particular case we had missed the last train home and both had dead phones)
Good
7,6
Pros: Location
Cons: Small quarters
Okay
5,6
Pros: The location and price
Cons: The staff. Some were helpful and polite while others made a noticeable effort not to assist us.
Excellent
8,0
Pros: Location
Cons: Limited facilities for the price paid.
Good
6,0
Pros: location. the bed was comfortable.
Cons: the bathroom need a renovation. we had to ask for wifi when we had paid it and last day wifi was switched off from midnight.
Mediocre
2,0
Pros: Enjoyed the location as it was relatively close to all major land marks and attractions.
Cons: The hotel room was filthy, customer service was poor, over charged/ up charged ticket prices to major attractions, such as MOMA, not considered a luxury hotel at all, restrooms were extremely old and not clean.
Okay
5,1
Cons: The staff was extremely rude and not helpful. During checkin I initially tried to use theit kiosk because the line was extremely long but it wouldn't dispense the keys. I ended up having to wait on the line for 30 minutes. When it's finally my turn I'm told that there is a resort fee. Now I was never told this whole booking. According to the site I used everything was paid for. I've actually stayed here before and used the same company and never paid a resort fee. I try to explain this to the woman but she refuses to listen. Next it was time to swipe the card for incidentals but she claimed my card was declining. Apparently they need $100 deposit for incidentals. Again up until this point none of this was explained. When I begin to protest that the kiosk actually accepted my card but failed to dispense the cards iIwas told rather rudely that it probably did that because my card wasn't working. She then asked if i had another card or asked if I could call my bank. I told her I did not and I really didn't have a spare $100. She then tells me everyone needs to have money for incidentals without it she couldn't check me in and i would her to cancel. At this point i become upset. Why should i have to cancel a reservation that I already paid for because of this. The agency I booked with doesnt allow refunds the day of. I ended up having to speak too a manager to explain the situation. She proceeds to take over while the first person is protesting that I have no money. She then tells me to swipe my card. She ends up charging me the resort fee and allowing the reservation to go through. The same resort fee I never should have had to pay but I let it be because I figured paying an extra $20 is better than loosing the entire reservation. Finally the next morning when its time to check out there is another long line with only 2 people available. As far as I conn see they are doing checkins. I noticed there is achecking. Checkout box but wasn't sure if it was ok to put the keys on there and if I needed to fill out the little envelope the keys where in first. I walk up to where one of the people at the front desk is to ask but she has another guest so I wait patiently. There was also another person waiting there who needed to check out. Once she's done she begins to yell at us that this is not a line we need to make the line. I began to explain that I want trying to skip anyone but I had a question and I wasnt sure I needed you be in the line. She again started yelling that I needed to get on line and if we needed to checkout we could leave it in the box. I tell her that's all I wss trying to ask her in the first place and just walked away. Honestly if it wasn't simply for the location I would never stay here again. Their staff is rude, in need of training and very unprofessional. This isn't even my first incident with them. The last time I stayed there I spent over an hour on line trying to checkin only to be given the keys to someone else room
Okay
4,2
Pros: The only thing to like about this hotel is the location. Facing Madison Square Garden and easy access to activities in Times Square.
Cons: The list is too long but here's a few: Longest check-in time; rude front desk person; no access to rest room in lobby; safe in room not functional; use of safe deposit box in lobby an exercise in frustration; no sleep on our last night because of partying all night until we left at 1:00 am in the morning!!!
Okay
5,4
Pros: Location is fantastic. Price was OK.
Cons: Dirty rooms, grumpy staff, loud and busy
Mediocre
3,7
Cons: I arrived at the hotel to spend a few days with my family and I found that the hotel did not have air conditioning. I speak with Manager Maycol and he tells me that it is true "Hotel DOES NOT have Air Conditioning" that I could do a refund of the money but not at the moment .... after 5 hours waiting for another manager I call security to take me out of the Hotel to me and my family with two children .... All porq I asked for some document that would indicate me that I was not going to be using the reservation .... I had already done the check-in and needed evidence to make sure of the refund. It was not easy, get to New York and not know where to stay and more when traveling with my 2 children 3 and 12 years ... Horrible Experience ....
Mediocre
3,7
Pros: Location is great!
Cons: room wifi signal too weak to get connected. Call operator 3 times and went to lobby twice. Reboot phone, other tricks. Not working. Staff show no patient. Told me to try another day... Room is not clean at all. Did not want to stay here in the future. Be aware! The hotel is going to charge you addition 20 dollar for wifi and facility. It is mandatory, although their wifi may not work!
Mediocre
2,2
Pros: Nothing.
Cons: I had to wait more than an hour to check in.
Okay
5,7
Pros: I liked the location and friendly staff.
Cons: The hotel hallways are very dirty. Old walls with chipped paint. My bathroom toilet seat had rips in it. There was mold under the bathroom counter. Dirty bathroom floor. This hotel should be $100 per night not $250. If you're staying for a night then this is ok to stay but if you are visiting New York for more than one night, try a different hotel. I for one won't be staying here again!
Okay
5,7
Pros: The location is amazing! If you plan on only sleeping, ONLY sleeping then this is perfect.
Cons: Outdated Grungy Smelly Dirty
Okay
5,1
"Located in Midtown, this hotel is steps away from Winter Garden Theatre and Broadway Theatre. Gershwin Theater and Times Square are also within 5 minutes. 7 Av. Station (E 53rd St.) is only a 2-minute walk and 50 St. Station (Broadway) is 3 minutes. "
Overall 4,8 Okay
Based on 406 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
Mediocre
3,4
Pros: They have a new surprise policy on checkout where they charge everyone an additional $35 a night in what they call a facility charge to what you already paid when you originally booked your stay online.
Cons: Not worth the false marketing.
Good
6,2
Good
6,2
Pros: Location- that’s it.
Cons: We booked our stay online (as I’m sure most do). This was our first stay at The Manhattan but not our first visit to NYC. The website pictures advertised updated, modern facilities, which was true of the lobby. However, once you get off the elevator, you realize the rest of the hotel (minus one floor apparently) has not ever been renovated. Upon walking into our room, we notice that the wallpaper and paint are peeling, the furniture is chipped, the bathroom is covered in pale pink tile and includes a fluorescent light box is not even bright enough to put your makeup on. After placing a call to the front desk, we realize this is typical of a “standard” room. The modern and updated pictures on the website actually reflect the “executive” room. We upgraded as soon as a room was available, and the facilities were much more consistent with what we expected. However, we had to then deal with the thermostat being defective, so our stay didn’t brighten up that much. We will not be staying here again.
Good
6,5
Pros: Location
Cons: Too noisy
Okay
5,4
Excellent
8,3
Good
7,7
Good
6,0
Excellent
10,0
Excellent
8,2
Excellent
8,0
Good
6,5
Cons: Hallways were old and carpets needed to be replaced.
Good
7,7
Good
6,0
Okay
5,7
Excellent
8,0
Cons: Noise from nearby club was very present in the room every night until 2AM
Okay
5,7
Cons: Fixer upper.
Excellent
8,0
Pros: Location
Cons: Room facility
Excellent
9,7
Pros: Place, location, access, and security
Excellent
10,0
Pros: Location & service.
Okay
4,2
Pros: Rooms in terrible shape
Cons: The bathrooms were old and dingy
Good
6,0
Pros: Location
Cons: The rooms are tired, evidence of water damage, electric drapes that didn’t work, carpet that has large bumps, air conditioners that keep shutting off, plus hidden $30 fee per day for access.
Good
6,6
Pros: Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee.
Cons: Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Mediocre
2,8
Pros: Location is the only good thing about this hotel
Cons: Needs to be rehabbed. Rooms are rundown, moldy showers, poor customer service
Good
6,3
Pros: Location
Cons: Hotel was run down. Staff was not helpful.
Excellent
8,0
Good
7,1
Pros: The room was clean and the beds were comfortable. The location was excellent for our needs.
Cons: The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Good
6,8
Pros: The location is superb and the staff is friendly. We had a decent view over Broadway. The price is b based on location.
Cons: Hotel is in desperate need of a Makeover. Missing grout in the bathroom, yellowing bathtub with soft spots, faucets missing screws and a thermostat that only knows "very warm", despite seeing it to 65 degrees (18C), no fan in the bathroom, are just a few of the issues. The parking garage under the Hotel is operated by a different company and is a disaster, both pulling in and especially when leaving. It took over an hour to get our car back, once ordered. Wr were told by others that this was common there.
Excellent
8,6
Pros: Liked that the hotel was close to everything especially "Times Square". Staff was very helpful and friendly.
Cons: Not all the elevators were working so the wait for the elevators was long. Work was being done in the elevator area so the tool noise was very loud.
Excellent
10,0
Excellent
10,0
Okay
5,6
Pros: The staff was great. Friendly, helpful, professional. All you could ask for.
Cons: The rooms were old and outdated. Dust was caked on the vents, and there was no air conditioning so the rooms got very warm even on cold winter nights. Also pretty noisy with thin walls.
Excellent
8,0
Pros: Location and friendliness of staff were great, room was clean.
Cons: The hotel is older so it could use a little TLC to be expected.
Excellent
9,1
Pros: Super friendly helpful outgoing staff
Cons: Tub drained a bit slowly whichwas skeevy, and no climate control so we were hot at times but overall definitely good value.
Good
6,2
Pros: Location
Cons: Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Excellent
10,0
Pros: Perfect location. Great value for money.
Excellent
8,3
Pros: Staff was very friendly and accommodating
Cons: fixtures and equipment were out of date or needed repair
Excellent
8,5
Pros: Location was fantastic, we were able to walk to Colbert, Beetlejuice, Times Square, Rockefeller Plaza, and close to several train lines to get us to our other attractions.
Cons: Would have been nice to have a fridge in the room
Okay
4,8
Pros: The main floor lobby was done very nicely. The proximity to trains & Times Square was a plus.
Cons: Our room smelled extremely bad & even the man who brought up our bags noticed it & said something to us about how strong it was. It smelled strongly of weed. That smell lasted from when we entered our room until check out, our entire stay. We even kept the windows open. The only reason I didn’t complain about it was because we had adjoining rooms with the rest of our family & we wanted to be together. Also, the room is in need of updating especially the bathroom. The water in bathroom didn’t drain properly either. As well as the hallways on the other floors. It seems as if the only update was done in the main floor lobby because once you take the elevator up and the doors open it’s like you’re in a motel. The rest of the hotel is dingy & dirty. The beds were extremely uncomfortable and I could not get comfortable with springs stabbing my back all night.
Okay
5,6
Pros: Location
Cons: 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Excellent
9,1
Pros: Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Mediocre
3,3
Pros: The location
Cons: This hotel is very dirty and very dated. Mold is in the shower and tub surround. Carpet and walls are filthy. Check bed for bed bugs but didn't find any - THANK GOODNESS. The windows haven't been cleaned in years!!!!!!! Takes forever to get an elevator to the Lobby and you will stop on every floor with people piling on the elevator because they are sick of waiting for one! It took us 26 minutes to get down to the lobby one eveving. Oscar Jacques and Allison are very nice but other than that it's disgusting. It has no place to get food after breakfast. No room service. Vending machines are sold out and gives you back change for your dollars but only takes dollars the change slots are glued shut so you can't get anything!!! It was the ABSOLUTE WORST!!!!!!!!! Electrical outlets do not work along with some of the lights!!!!
Excellent
10,0
Pros: Great Location and wonderful people made this place worth being in NYC!!!
Cons: Nothing...
Excellent
10,0
Pros: Staff upgraded my room to time square view. Extended our check out time. Just pure awesome. This hotel is so beautiful inside & out.
Cons: NOTHING AT ALL.
Good
6,0
Pros: Most staff was nice. Excellent location. Walking distance to Times Square, subway, theaters Hell's Kitchen, 5th ave shopping and many more. Elevators wasn't an issue for us. We asked about a refrigerator and they sent us one to the the room free of charge.
Cons: Definitely needs updating specially their bathroom and noisy doors. Wish it was cleaner. The housekeeping people really needs to be trained to be quiet and not to shout across the hallway and slam doors in the morning. They also forget to refill lotion/coffee. Sink and bathtub was clogging water always.
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