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New York hotels near Port Authority Bus Terminal
Search hundreds of travel sites at once for hotels near Port Authority Bus Terminal in New York
Compare vs KAYAK
Best New York hotels near Port Authority Bus Terminal
"Located in Midtown, this luxury hotel is steps away from Bryant Park and 5th Avenue. Macy's and Times Square are also within 10 minutes. 42 St. - Bryant Pk. Station and 34 St. Station (Herald Square) are within a 5-minute walk. "
Overall 9,4 Excellent
Based on 27 reviews
All
- All
- Families with young children
- Mature couples
- Young couples
- Solo travellers
Excellent
10,0
Excellent
9,7
Excellent
10,0
Pros: The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Excellent
9,1
Pros: Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
Excellent
10,0
Excellent
10,0
Good
7,7
Excellent
10,0
Cons: Everything was perfect
Excellent
8,5
Pros: My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay.
Cons: Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
Excellent
10,0
Excellent
9,4
Excellent
8,0
Excellent
9,7
Excellent
8,5
Good
7,1
Pros: Check in and out the staff were pleasant. Comfortable beds.
Cons: Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Excellent
10,0
Pros: The staff was very helpful and very friendly!
Excellent
10,0
Pros: Incredible stay at the Refinery. Came here for a surprise birthday present, and the staff were incredible. Made the surprise that muh sweeter with an upgrade and non-stop next-level service. Great hotel, rooftop, jazz, staff, rooms... all great. Will stay here again soon.
With a stay at Radio City Apartments, you'll be centrally located in New York, steps from Times Square and within a 5-minute walk of Radio City Music Hall. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk.
Overall 8,6 Excellent
Based on 4 298 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,8
Excellent
8,3
Pros: location was amazing. staff was very friendly and helpful.
Cons: room smelled like cigarette smoke.
Excellent
10,0
Pros: Location was fantastic
Excellent
10,0
Pros: The location was perfect and the price was affordable. The staff was very friendly, efficient, and knowledgeable. I will definitely stay here again.
Cons: At first, I did not like being unable to guarantee a nonsmoking room and was given a smoking room. However, even as picky as I am about that, I couldn't tell it was a smoking room or floor.
Excellent
8,2
Pros: Right next to Times Square. Clean rooms. We stayed in an apartment style room (2 rooms and one sofa bed).
Cons: The mattress of sofa was extremely old and useless. The person who was supposed to sleep on it ended up sleeping with somebody else’s bed
Good
7,7
Pros: This hotel is conveniently located near Times Square and Broadway shows. I would definitely stay here again. Staff was friendly.
Cons: It is not as modern as some of the more exclusive hotels but worth the price as it is less expensive as most NYC hotels in the area.
"Located in Midtown, this boutique hotel is within a 10-minute walk of Empire State Building, Madison Square Park and Macy's. 33 St. Station (Park Av. S) is only a 4-minute walk and 28 St. Station (Park Av. S) is 5 minutes. "
Overall 8,4 Excellent
Based on 2 630 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Pros: Modern design, the lounge area is designed to incorporate as co-working space where people can do work or have meeting, rooftop bar with great view to the city and empire state building, free bike rental, friendly staff
Cons: The room is a little small compare to other traditional hotel but it is really clever designed to maximize the use of space. There's only one glass door between the bathroom and the outside. If you share the room with someone, your 'business' could be heard.
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
8,5
Pros: As an interior designer, I have an appreciation to the level of design and details. The room was small, but because of thoughtful use of space, it functioned really well for our needs, plus with an expansive corner of floor to ceiling glass, it still felt open and airy. Great views. We loved hanging out in the public spaces, listening to live jazz. Only disappointment was that the roof deck was not open during our stay. Would have liked to have experienced that. The breakfast toast available in the lobby was amazing.
Cons: The HVAC system was loud. I did not sleep well the first night because of it. The entry doors are huge and heavy. While the ADA automatic door buttons were helpful, a door man would be a nice addition to help guests in and out of the Lobby with luggage. The elevators were slow. At times there was a line to get on the elevator on main level.
Excellent
10,0
Pros: Great studio space for working with yummy food and bar services available throughout the common areas. Surrounded by the city and all the great Korean food. Wifi is included and suer nice staff. Great value in this city.
Welcome to Millennium Hilton New York One UN Plaza, a landmark hotel across from the United Nations Headquarters and just blocks from the Empire State Building, Times Square, Rockefeller Center and other Manhattan icons. Starting 28 floors up, our newly renovated guest rooms are artfully appointed and offer plenty of space to work and relax. Enjoy thoughtful amenities such as complimentary WiFi for Honors members, a 40-inch HDTV and mini-fridge plus views over the East River or Manhattan skyline. Suites feature a separate living area, additional bathroom and two HDTVs. Visit the Skyline Club, an executive's retreat on the 30th floor that's perfect for mingling with colleagues or simply unwinding while taking in gorgeous city views. Available for a daily fee, the lounge features continental breakfast, all-day refreshments or an after-work cocktail. We make it easy to stay energized at Millennium Hilton New York One UN Plaza. Work out with a range of cardio and strength-training equipment in the fitness center - open 24 hours and complimentary to hotel guests - or challenge a friend to a game on our tennis court. Treat your taste buds to our Ambassador Grill, open all day. Designated a New York City Landmark in 2017, this restaurant serves globally inspired cuisine in a historic setting. Order cocktails in the Ambassador Lounge or visit Un Cafe in those on-the-go moments. Plan a board meeting, conference or elegant wedding reception in your choice of versatile event spaces. The Landmark Room is an especially stunning venue with floor-to-ceiling windows and sweeping views of the iconic city.
Overall 8,3 Excellent
Based on 3 346 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5,0
Pros: The view
Cons: Room was old with stains on walls, pretty bare, staff was not very professional
Good
6,8
Good
7,7
Pros: Location -- close to UN where our meeting was held;
Cons: Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
Good
7,3
Pros: The layout of the room. The View.
Cons: Parking was expensive, significantly more than it would have been if I had parked myself. The staff was not necessarily rude, but not very congenial either.
Excellent
10,0
Pros: Great location. Nice pool for a downtown hotel.
Mediocre
3,0
Cons: Limited toiletries and poor cleanest. Will not stay there again.
Excellent
10,0
Pros: The views
Cons: Nothing
Excellent
8,0
Excellent
10,0
Excellent
9,4
Excellent
9,7
Excellent
9,7
Excellent
8,2
Excellent
8,8
Okay
4,5
Excellent
8,2
Excellent
10,0
Excellent
10,0
Pros: The hotel is located across the street from the UN Headquarters, where I had a meeting. There are many reasonably priced and good restaurants nearby.
Excellent
9,3
Pros: I had an amazing view of southern Manhatten and the room was quite large for NY. The Lower East side has great restaurants and is only about a 10-15 minute walk from the theatre district.
Cons: All of the room was fantastic except for the dated shower head. Wifi was extra which i always think is a ripoff, but other then that I loved it.
Mediocre
3,0
Cons: Very poor quality furniture and fixtures....beds very uncomfortable and noisy....unpleasant smell in room expecially closet (did not hang clothes in closet because of the smell) Breakfast for two $84.00 (overpriced for quality) I stayed in this hotel for three nights and will not recommend this hotel to anyone. Maybe a two star hotel????
Good
6,6
Pros: Location and view were excellent.
Cons: The room we had in the East Tower was very dated. The bathroom was terrible!
Okay
4,3
Pros: The view and location. Had comfortable beds!
Cons: The filthy bathrooms!!! They had my reservations wrong! Supposed to have 2 double rooms! Didn't have them available !very upset and the desk clerk hid from me! Wasn't even compensated for not having my rooms! Told me that booking thru these places sometimes gets messed up! Not reliable! Very disappointed in how they handled the situation! Especially since it was 2:00 in the morning!
Excellent
8,8
Pros: I liked the view of the New York skyline from my room. The hotel was very clean and nice.
Excellent
8,0
Pros: the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful.
Cons: there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
Excellent
8,3
Pros: perfect view, large, clean room.
Cons: must pay extra for in-room coffee/fridge and the wi-fi charge was way too high. Even less expensive hotels have FREE WI-FI
Good
7,6
Pros: Nice view, spacious room, relaxing hotel to stay at for a night. There's a pool!
Cons: The room was so cold even when we turned down the air. Also the location is a little removed from the rest of the city. If you need any emergency supplies, you have to go back out to find them because the gift shop in the hotel was closed when we arrived around 5:00 pm.
Excellent
10,0
Pros: The One UN New York was very comfortable and well maintained. I particularly liked its proximity to the UN Headquarters, where I was attending a meeting. An added plus was the great views from my room to the south and west, so I could see the Empire State Building and Chrysler Building.
Excellent
10,0
Pros: Staff was very friendly -- they checked me in early and gave helpful directions. View from my room was great.
Cons: Wish the location was a bit closer to Times Square, but it's not too far...
Good
6,2
Pros: The small bar in the lobby. Friendly staff Good general location
Cons: Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
Good
6,8
Pros: View of the east river.
Cons: Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
Excellent
9,4
Pros: Clean, very friendly staff and comfortable accommodations.
Cons: Wall were thin, we could hear entire conversations going on at all times.
Mediocre
3,0
Pros: I liked the fact the hotel was clean.
Cons: I did not like the fact that the staff at the UN was very unprofessional. Erica the front desk manger was short winded and unprofessional, and also Victor.
Mediocre
2,0
Pros: the kinds and the hospitality of the old men's who are as a bag carriers
Cons: Receptions staff and their behaviors with gusts who booked through third party. old rooms and furniture not as same as in the pictures in Kayak.
Good
7,0
Pros: Hotel manager Erica was very accommodating when there was an issue
Cons: The room reserved wasn't available. Reserved 2 double beds and only a king available. Also noticed the family checking I next to us had a daughter in a wheel chair and the room they had reserved wasn't available. They needed wheelchair accessible bathroom. No coffee maker in the room. Found out the day we left that all we needed to do was ask housekeeping. That information should have been provided on check in. Bedspread was dirty. Pull out couch didn't have sheets.
Excellent
9,1
Pros: Great staff loved the security dog in lubby
Cons: To get in shower was quote slippery and shower head in a weird place
Excellent
9,4
Pros: Room was spacious with nice view of the city! Room had Illy espresso machine.
Cons: Business lounge is dull
Excellent
10,0
Pros: Staff was more than friendly. Great room views and good location. The room was excellent, the windows could have used a cleaning but no big deal. I would go back.
Good
7,1
Pros: I liked the location of this hotel. It is close to United nations building. The room was very clean and overall ambience of the hotel is quite good. I would like to stay again in this hotel.
Mediocre
2,0
Pros: Nothing
Cons: No pool they need to scrub the internet & take down every mention of having a pool. FALSE ADVERTISING & they were not apologetic at all. You google this place it lists it having a pool big mess for kids
Excellent
9,4
Pros: Was the pillow super best and the view was so nice!
"Located in Midtown, this luxury hotel is steps away from Broadway, Times Square and Minskoff Theater. Madame Tussauds Wax Museum and Lunt-Fontanne Theatre are also within 5 minutes. 49th St. Station is only a 2-minute walk and Times Sq. - 42 St. Station is 5 minutes. "
Overall 8,2 Excellent
Based on 1 908 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,2
Excellent
10,0
Excellent
9,6
Excellent
10,0
Excellent
10,0
Excellent
8,2
Excellent
10,0
Excellent
9,1
Excellent
10,0
Excellent
9,7
Good
7,1
Okay
5,4
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Good
7,4
Excellent
9,7
Okay
4,8
Excellent
8,0
Excellent
8,5
Excellent
10,0
Good
7,7
Good
7,1
Excellent
9,7
Pros: Very close to theatre and nice restaurants.
Cons: Breakfast was good but a bit pricy
Excellent
10,0
Excellent
8,0
Pros: The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators.
Cons: The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
Okay
5,3
Cons: Charge for parking,time to get car,comfort of room.
Excellent
8,5
Pros: Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient.
Cons: automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Good
7,7
Cons: Marriott Club overcrowded and poor HVAC. Wine from an automated dispenser. Hotel needs a significant update.
Excellent
8,2
Pros: Location was perfect . Check in and check out is very easy and staff was very friendly .
Cons: We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
Excellent
9,6
Pros: The hotel was clean and staff friendly.
Cons: The construction was a bother and woke us up at 4 am.
Excellent
10,0
Pros: Everything was clean and the service was on point.
Cons: N/A
Excellent
8,0
Excellent
8,0
Excellent
10,0
Excellent
9,7
Pros: We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again
Cons: Breakfast buffet way overpriced for the quality
Excellent
8,5
Excellent
10,0
Good
6,0
Pros: Location
Cons: No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
Excellent
10,0
Pros: The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful.
Cons: Leaving!
Good
6,2
Excellent
9,4
Excellent
8,5
Excellent
9,1
Good
7,3
Excellent
10,0
"Located in Midtown, this luxury hotel is within a 15-minute walk of Times Square, Radio City Music Hall and Intrepid Sea, Air and Space Museum. Rockefeller Center and Grand Central Terminal are also within 1 mi (2 km). 49th St. Station is 7 minutes by foot and Times Sq. - 42 St. Station is 7 minutes. "
Overall 8,1 Excellent
Based on 2 725 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,6
Pros: Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else
Cons: Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
Excellent
10,0
Pros: Bed
Cons: Bell hop was not around when I needed to get my luggage from storage
Excellent
9,1
Excellent
10,0
Mediocre
2,8
Excellent
10,0
Excellent
10,0
Excellent
8,0
Cons: Can't say anything bad about this booking.
Excellent
10,0
Excellent
8,0
Excellent
10,0
Cons: Front desk staffs
Excellent
10,0
Excellent
10,0
Excellent
10,0
Okay
5,7
Pros: If you want to be in the middle of it all at Time Square stay here.
Cons: Everything from the quality of room service, attention to detail and cleanliness, broken wifi, and price tag was incredibly underwhelming for a 4+ star hotel. The Hilton a few blocks away is a better value and so is the Westin across the street. This hotel felt stuff, old and dated.
Okay
4,5
Pros: Nice hotel friendly people
Cons: The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
Excellent
10,0
Pros: Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel.
Cons: Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.
Good
7,1
Pros: for the buffet breakfast they write down 18% tip???
Good
7,4
Pros: Great room, great view
Cons: Pay for wi-fi in the room; shower had no separation in bathroom (lip or tub around bottom - shower water got everywhere. Could not find free coffee in room or a free bottled water. For $400, I would have expected more amenities. Elevator keys did not work for several people, including me, to get to your floor. We rode up and down the elevator several times in less than 24 hours. Many others had the same problem. Big waste of time.
Excellent
8,0
Pros: Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.
Cons: WiFi wasn't free unless you sign up to rewards club.
Excellent
10,0
Pros: Loved the location, quietness, cleanliness and courteous staff
Cons: Paying for wifi
Excellent
8,8
Pros: The bed was super comfortable
Cons: The front desk could have been friendlier
Excellent
10,0
Pros: Amazing room, location and staff.
Cons: Nothing
Excellent
10,0
Pros: It was clean
Cons: Nothing
Excellent
10,0
Pros: Room was very clean. Great staff. Great amenities. Close to all restaurants/bars, time square, parks, etc.
Cons: Rooms were a bit outdated.
Perfectly located on a charming, tree-lined block in Midtown Manhattan, our recently renovated hotel makes it easy to experience it all without spending it all on your hotel room. At the hotel, youll find comfortable, inviting spaces for relaxing or catching up with work, from our chic, comfy hotel rooms to our caf, patio and courtyard, and al fresco rooftop.
Overall 8,0 Excellent
Based on 5 633 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Okay
5,7
Excellent
10,0
Good
7,1
Okay
5,4
Excellent
8,5
Good
7,7
Excellent
8,0
Good
6,0
Excellent
8,8
Excellent
10,0
Good
7,7
Excellent
8,0
Pros: helpful and friendly
Excellent
9,7
Good
7,7
Mediocre
2,0
Excellent
8,0
Pros: It was clean the
Cons: The bathroom
Mediocre
2,0
Pros: Nothing
Cons: Horrible
Good
7,4
Excellent
10,0
Excellent
9,7
Good
6,8
Good
7,4
Excellent
8,5
Excellent
9,7
Excellent
8,5
Excellent
8,5
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: C u again next year!!!
Excellent
8,2
Excellent
8,0
Excellent
8,2
Excellent
8,0
Okay
5,4
Pros: It was really clean
Cons: The rooms and bathrooms are way too small
Good
7,6
Good
6,0
Excellent
9,4
Pros: Awesome rooftop garden with incredible views at night.
Cons: Elevators were a bit slow.
Excellent
10,0
Pros: Even though the one hundred buck rooms don't have en suite facilities, this is still an amazing bargain. Great location and v clean
Excellent
8,0
Pros: Price, wi-fi, neighborhood, helpful staff
Cons: Room was a bit too hot
Good
7,7
Pros: Clean. Private bathroom in our room. Accessible rooftop. Worked well for our spontaneous day in New York.
Cons: Noise from hallway. High traffic from shared bathroom.
Good
7,4
Pros: Relatively inexpensive compared to other NYC hotels. Very clean. Great neighborhood with lots of restaurant and bar options. Bed was comfy except there was no headboard due to the configuration of the room. Great rooftop lounge area and nice little snack area in lobby.
Cons: It is a very cramped (altho efficiently organized) space especially if there is more than one person in the room. I wouldn't stay there more than one or two nites.
Good
7,7
Pros: The concept. The location. Try POD 39, thought I stayed in a bigger room with private bathroom. That was great. Forget which location that was; believe it was 39.
Cons: Communal bathroom/shower. Very cramped space. The suite or 39 location had a better setup.
Okay
5,4
Pros: The price was low-ish
Cons: My room smelled like cat urine. The shower was in the hallway.
Good
7,6
Pros: No frills room had all the basics in a condensed space.
Cons: Bathroom was down the hall. I felt like college again...not ideal fir a business trip.
Excellent
9,7
Pros: Loved the bunk beds and what you did with such a small space. Perfect for close friends since it is very small. Would definitely come back.
Cons: Open style bathroom was a bit much (no door and open shower). I actually liked it, but I was staying with a close friend so we didn't mind.
Excellent
9,4
Pros: Clean rooms, comfortable beds, close to good restaurants and subways. What's not to like? :)
Cons: Small space (as advertised)
Excellent
8,5
Pros: We are architects. Fun to see innovative design in lodging...cross between Airstream camping/tiny house concept. Great staff and services. Enjoyed the super location and lodging adventure.
Cons: Wish the TV had been a tad higher quality with a swivel arm.
Excellent
10,0
Excellent
9,7
With a stay at YOTEL New York, you'll be centrally located in New York, within a 10-minute walk of Times Square and Jacob K. Javits Convention Center. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Self parking (subject to charges) is available onsite.
Overall 7,9 Good
Based on 3 679 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,5
Excellent
9,7
Excellent
10,0
Excellent
8,0
Excellent
10,0
Good
7,7
Excellent
8,8
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
8,0
Good
6,0
Excellent
9,1
Excellent
9,7
Okay
5,7
Excellent
8,8
Excellent
10,0
Excellent
10,0
Excellent
8,0
Cons: The room size could have been bigger
Excellent
10,0
Pros: The beds were super comfortable and the decor was amazing ! I live in New York and I felt like a tourist there .
Cons: The lounge needs to stay open later . I wanted to enjoy it more .
Excellent
10,0
Pros: This place is very clean and up to date.
Cons: The size of the room.
Excellent
10,0
Pros: Atmosphere, sheek, location, cost
Cons: More affordable food offered at hotel
Excellent
10,0
Pros: Great staff Tiny but well planned rooms Cool bars Decent coffee Smart concierge
Good
7,7
Excellent
10,0
Excellent
10,0
Pros: Shower was awesome
Mediocre
2,0
Cons: Service and plus Before reserving On the actual website the picture was much nicer bigger room and the whole set up was beautiful until we checked in on the whole place was very small and I wasn’t happy at all.
Excellent
9,4
Excellent
8,0
Good
7,4
Mediocre
3,6
Pros: Wifi speed was decent at 10Mbps.
Cons: There were literally no employees in the lobby so it took me a while to figure out there were kiosks for a self-serve check-in. Employees or better signage would have fixed that. Once in the room (tiny @ about 80 sq ft), the brochure mentioned that linens are changed every three days rather than with every check in which explains the pubic hair and the stains in the bed. It took housekeeping over an hour to come and change the bed. The bed was practically a fold out couch with a futon cushion that was not very comfortable. The toilet was covered in urine, the office chair in the room was missing wheels, the ice machine was broken, the carpet was filthy, and there appeared to be a transvestite rave going on at 4:30 in the afternoon.
Excellent
10,0
Pros: The staff was extremely helpful and friendly
Good
7,7
Pros: Room was generally ok if you are single traveler but too small for two. Generally good vibe. Some staff really nice -- some seemed overworked.
Cons: This is a strange hotel to try and rate. The rooms are like rooms on a boat. Small and practical. The gym was a little small for a hotel with this many guests. The location is just so so (pretty far West). But, it was quite a reasonable value.
Excellent
8,5
Pros: Very clean hotel with friendly staff. Comfy bed . Great views. Amenties thru-out hotel were great.
Cons: The bathrooms in room are very Awkward. The lack of privacy and doors make it weird when there is more than one in the room. The see thru curtain doesnt cut it No volume on the TV .. i could have called down for service but wr werent staying long
Excellent
9,7
Pros: I didn’t like the room they put me in so they upgraded me to a nicer room right away.
Cons: The wi-fi was slow.
Excellent
10,0
Excellent
9,1
Excellent
9,7
Pros: Ultra futuristic look, clean, efficient, fun
Cons: No free parking, costs $60 for 24h
Good
7,4
Pros: The price and the restaurant menu were great.
Cons: I thought the mattresses were terrible. I just don't like sleeping on a futon-like mattress. It was very hard, no give.
Excellent
10,0
Excellent
9,4
Excellent
10,0
Pros: Service. View
Cons: The lobster roll from the terrace. Way over priced for a sandwich full of mayonnaise and no lobster.
Excellent
8,5
Pros: Location and building
Cons: Price, service
Excellent
9,3
Pros: The patio diner and bar was great!
Cons: We could of used more purple lights and also Kleenex!
Excellent
8,2
Pros: price and location. Men that checked us in and got cabs for us
Cons: food service. Food great service horrible. Ate at hotel twice and service horrible both times.
Excellent
8,0
Pros: Loved the cool check in the cool room the great shower the terrific bed the quiet
Cons: I think the room cleaning and maintenance is falling behind. Obviously very easy for the staff to clean but they need to pay more attention to the more perfect maintenance of the rooms and all the details
Excellent
10,0
Pros: Great location.
Excellent
9,4
Pros: Great place. Clean rooms that use space in the best ways possible. The shower had great water pressure and the beds were so comfortable! We even got our room upgraded. It really felt very futuristic to stay was a place we got to show off.
Cons: Checking in was a bit difficult as the computer didn't recognize our reservation at first, but a staff member quickly helped us out. Checking out was a breeze though the staff member helping us check out bags into Yobot despite us not needing help imposed a forced tip.
Good
7,4
Pros: Really liked the reclining bed, very comfortable and made extra space in small room when not in use. Lots of plugs for electronics. Included most amenities. Great view.
Cons: In room safe didn't work. TV didn't work. Self check in wasn't able to generate a key card. Lighting in hallways and room is harsh and unpleasant.
Excellent
9,1
Pros: I liked the view. Also the greeters at the first level were very curtious!
Cons: No fridge. Also the 4th level desk person wasn't very nice! She seemed more like we were a burden on her than a guest.
Welcome to DoubleTree by Hilton Hotel New York - Times Square West, just steps from the Broadway Theater District. Along with stunning views of the Empire State Building, our New York Times Square hotel offers an enviable location near Rockefeller Center, the Chrysler Building, Madison Square Garden and other iconic attractions. The Port Authority Terminal is moments away, and the Jacob Javits Center is a short walk – perfect when visiting for a convention. Our friendly staff looks forward to welcoming you with a signature warm chocolate chip cookie at check-in. Settle into a guest room with a 40-inch HDTV, premium cable, coffeemaker and well-equipped workspace. WiFi access keeps you connected and blackout curtains ensure a great night’s sleep. Upgrade for a higher floor, prime city views, satellite TV and a walk-in shower. For memorable Times Square dining, visit our Magnolia Restaurant for delicious American favorites all day, or unwind in the rooftop lounge with live music and unobstructed views over Manhattan. Relaxing in your room? Call on room service for a tasty meal delivered to your door. Keep up with work in the 24-hour business center, and burn calories in the complimentary fitness center. We offer 1,000 sq. ft. of stylish New York City meeting space for your next small meeting or social event.
Overall 7,4 Good
Based on 5 336 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
9,1
Excellent
9,7
Excellent
8,8
Pros: Clean and modern
Cons: Extremely noisy, walls and doors were paper thin. Could hear every noise in the hall
Excellent
10,0
Excellent
10,0
Mediocre
2,0
Good
7,7
Excellent
8,8
Pros: The staff were very accommodating and friendly!
Cons: Explain the roof access. Both elevators did not go to the roof deck.
Mediocre
2,5
Pros: The staff was friendly.
Cons: The elevators were very very slow. They would stop at every floor and sometimes you waited 15 minutes to get on an elevator. There wasn't enough seating in the lobby and it was quite small. The room was always cold despite turning the heat up. Make sure you wear socks all the time in the room to keep you feet warm.
Okay
5,4
Pros: Location proximity to port authority and subway
Cons: The room was so small I could barely put my suitcase on floor without it hitting the bed. The bathroom was half painted. The lobby was so crowded that I had to wait for 3 elevators to fit (multiple times during my stay).
Excellent
10,0
Pros: Rooms are more spacious compared to many other Midtown Manhattan hotel rooms. This is the best value for every dollar you spend!
Excellent
10,0
Pros: Everything was great, the staff was super friendly and helpful. Our room was clean and comfortable.
Mediocre
2,0
Pros: Nothing
Cons: Everything
Excellent
10,0
Pros: They gave us free cookies on Valentine’s Day. The bed was super comfortable. The bathroom was clean and the shower was hot. There are so many great restaurants around. I was able to hook my laptop up to their tv using an hdmi chord so i could watch whatever I wanted. Great location and great price. I would definitely stay again.
Cons: The room was cold and the heat kept turning off. Eventually the room warmed up. But if they are expecting guests they should have the heat on. I also wish that the room had a mini fridge. Besides those things I had a fabulous stay.
"Located in Midtown, this hotel is steps away from Times Square, Broadway and Minskoff Theater. Madame Tussauds Wax Museum and Shubert Theatre are also within 5 minutes. 5 Av Station (W. 42nd St.) and 49th St. Station are within a 5-minute walk. "
Overall 7,3 Good
Based on 4 164 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2,0
Pros: Nothing
Mediocre
3,4
Pros: The location but frankly I would rather stay in Soho and take a taxi to times square.
Cons: The staff was just rude
Excellent
8,0
Pros: The location was perfect for going to time square and all the local tourist attractions within walking distance to everywhere..check in was very easy and they were very professional.
Cons: There is nothing that I didn't like
Good
6,6
Pros: Location of the hotel was great, situated right by Times Square and easy access to major subway points
Cons: Cleaning service never came to clean the room during the duration of our 2 night stay
Excellent
10,0
Pros: Everything was very good. At the "check in" counter, the man in charge was very helpful, enabling me to get a room without having to wait. I appreciated his efforts very much.
Okay
5,1
Cons: The view on Times Square is only limited to certains rooms Sraff really not friendly Rooms are old Wifi was not working No fan in the bathroom Fridge was broken TV was poor quality For the price, I will not recommend it
Okay
4,0
Pros: I arrived back home and found a $30.03 charge on my card for services I never requested. I need a refund
Cons: Location
Okay
4,6
Pros: Reasonable price
Cons: Very loud - banging outside throughout the night Also, requested a toothbrush kit from housekeeping (front desk told me about it) two times and they NEVERTHELESS brought it up
Excellent
10,0
Pros: Proximity to Times Square and Broadway
Excellent
8,3
Pros: We were only there for one night. It was a nice hotel and clean.
Cons: We couldn't upgrade to different bed arrangements or get a higher floor so we didn't have any kind of view. The room was very small, but fine for one night. Wouldn't have stayed there for more than a weekend.
Excellent
9,6
Pros: I enjoyed everything that the hotel had to offer
Excellent
8,5
Pros: Great location for the whole city. Getting to and from was very easy and made our stay in the city that much better.
Cons: The hotel is very decorative on the exterior and lobby but the rooms leave a lot to be desired. Very plain room but if your there to see the city it is just fine.
Excellent
8,0
Pros: Location was great, very close to Times Square.
Cons: We had some issues with services. One day we asked for cleaning that never came, during the night we asked several times for towels that never arrived. On the other days it was fine.
Good
6,5
Okay
4,5
Pros: Needs major upgrade Bedding is substandard Carpeting drab and worn Lighting dim
Okay
4,8
Pros: 位置特别好。离时代广场什么的很近。
Cons: 呵呵了，房间冷被子薄，没拖鞋没牙刷。没免费早餐和wifi。
Good
7,7
Pros: Great Location Friendly staff
Cons: Facilities in the room could be improved e.g. there were no tea/coffee/kettle facilities, no fridge & drinks bar, no robes in the room. The hotel was impersonal, particularly on the ground floor and somewhat tired-looking for a 4 star hotel
Excellent
9,7
Excellent
8,2
Good
6,2
Excellent
10,0
Good
6,2
Excellent
10,0
Excellent
10,0
Excellent
8,0
Good
7,4
Excellent
8,8
Good
6,5
Excellent
8,0
Pros: Service
Excellent
8,8
Good
7,7
Pros: Location
Excellent
8,0
Pros: Location
Cons: the fact that one needed to request and pay to have a fridge in the room.
Good
6,0
Pros: Location and views
Cons: Outdated
Mediocre
3,1
Pros: Staff was great.
Cons: My room was very dated. I did not at all feel like the blankets were of the quality of a 4 star hotel and for the price that I paid. The bathroom had a hair in the sink when I arrived as well. All in all I will never stay here again.
Excellent
10,0
Pros: The staff was excellent. Everything was very clean and although we only booked one night, when I requested a second night they were very accommodating. They got me into a room with the same number of beds for the same discount I got on kayak.
Cons: The security staff was a little rude
Excellent
8,5
Pros: Nice room nothing to complain!! Very friendly Staff
Cons: parking is way to expensive!!! I learnd don't go with the car to NYC!!!!
Excellent
10,0
Pros: Easy check in and convenient access to everything. .great deli across the street..easy parking..very friendly staff
Cons: Not enough elevators working
Good
6,2
Pros: Location is great and NYC atmosphere is why you head to this area.
Cons: Hotel is going through renovations and rooms were not clean. Bathroom had mold and tub was missing shower parts. Not what we expected.
Excellent
8,2
Pros: Located close to Times Square and the theater district.
Cons: Not enough electrical outlets in the room.
Good
7,7
Pros: The location doesn't get any better. You walk out and Times Square is right there the staff is very nice and very helpful. Overall the hotel was very clean.
Cons: The rooms don't hold their temp. There was constantly moisture everywhere in the room. From the toilet to the window ledge. The beds were also very hard and uncomfortable and there was not much bedding on them. Some thin sheets is about it.
Excellent
10,0
Pros: Close to Times Square Hotel room was quite and comfortable Good competitive pricing
Cons: When you check bags into the bell hop they keep them outside in the lobby. Nothing disappeared but it made me a little uneasy.
Okay
5,7
Pros: I liked the room and bed was ok
Cons: The bathroom had a plumbing problem shower over flooded bunch of hair in the drain it was disgusting.
Excellent
10,0
Pros: Comfortable room & bed. Great location for Times Square & Theater District. Front desk very helpful. Long line to check bags. Highly recommend. Much better than I thought!
Cons: Long lines for front desk.
Excellent
10,0
Pros: Location was incredible, staff was amazing. Would reccomend to anyone.
Excellent
9,7
Pros: Nice room spacious for New York. Very clean and friendly staff.
Cons: Not much option for breakfast if you are vegan or allergic to dairy/gluten.
Good
7,3
Cons: Room smelled like cig smoke, foam pillows were awful
Excellent
8,6
Pros: Location location location We got an excellent price on kayak on a road trip, so we took a detour to NYC. Great stay and excellent location
Cons: Parking fees
Excellent
10,0
Pros: Staff and concierges were absolutely wonderful ! Very helpful. Location was perfect.
Cons: Nothing was unacceptable. Great base to visit NYC
Okay
5,7
Pros: Location good room not clean did not restock towels TV did not work
Good
6,8
Pros: Nice room was spacious and clean
Cons: Hotel staff were rude and disorganized. They refused to honor the free wifi that was advertised.
"Located in Midtown, this hotel is steps away from Lunt-Fontanne Theatre, Times Square and Broadway. Minskoff Theater and Richard Rodgers Theatre are also within 5 minutes. 49th St. Station is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 4 minutes. "
Overall 7,2 Good
Based on 1 870 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4,5
Pros: Great location
Cons: Tiny, tiny, tiny box rooms. Hardly enough room to swing an arm, let alone a cat!
Okay
4,8
Okay
4,0
Excellent
8,8
Okay
5,7
Pros: We loved the location, it is literally two blocks from times square and many broadway shows.
Cons: The room was tiny, like barely could walk around the bed tiny. We also paid alot of money for the room that was that small. We also had a view of a roof with hoses all over the place and in disarray. Also the building next door is undergoing construction which we were never warned of until we got there and I am a light sleeper, I was up until midnight and later with the jackhammer going off. I told the girl that I was a light sleeper at check in and she shrugged saying the room we had was as far away from the noise as possible but we were on the second floor on the same side as the construction. Check out also took forever and we were the only ones in the lobby at 5:45 am.
Good
7,1
Pros: a step out of the door and you're in times square. staff was very helpful and friendly. parking was a step away or there's vallet, the pricing wasn't bad for parking either. luggage check in if you arrive before your check in time
Cons: the rooms were very small and not as clean as the pictures, shelf above sink was broke so everything kept falling into the sink, paint was peeling off the walls and the fridge smelled like a spilled beer has been sitting for a month. the elevator was very small and was extremely slow.
Good
7,1
Pros: Friendly staff.
Cons: The room was so small.
Excellent
8,6
Pros: The staff was tremendous, very courteous and kind. Our Bellhop was just fantastic.
Cons: A few things to improve upon - 1. we had a very loud room on our floor and called several times to ask that someone go to the room and ask for them to quiet down. The calls within the phone system were not answered. 2. Very dark in our room. We had three bulbs missing, and the lights under the bedside tables dod not work 3. No TV channel guide - TV was snowy for several stations 4. Hot water went out Saturday Night. Had to call twice about it. 5. The tissue holders above the toilets are a nuisance. Leave the tissue box and supply a shelf 6. no robes - 7. Mini bar did not work….
Excellent
10,0
Pros: The staff was so friendly, they boarded our bags since we got there early. So clean, perfect location
Excellent
8,6
Pros: Can't beat the location
Cons: Hall smelled like cheap cleaning products
Excellent
8,6
Pros: Location,location we was able to walk to everything we wanted to do. The staff was very nice
Cons: In my son's room the mini bar was broke and no remote for the radio
Good
6,0
Pros: It’s literally in the heart of Times Square!
Cons: Very slow service is all aspects. Poor room service, the restroom water ran slow! Besides be a very small room, the overall experience was okay. I would not recommend.
Good
6,5
Pros: Room was extremely clean and the hotel was in a great location
Cons: Room was very small, upgraded to queen size bed (just took up more space in room) but who spends time in their room in NYC
Mediocre
3,1
Pros: Nothing
Cons: they made me a fee of $ 100 and never returned to me my card
Good
6,0
Mediocre
3,1
Pros: the gentleman who takes the bags is the only attentive and helpful
Cons: the beds are terrible ... watery and damaged the back, also that in 3 nights never changed linens; On the par of the hotel there is construction and at 7am you can not sleep because the hotel its walls are extremely thin ... EVERYONE HEAR! The lift is only for two people! the employees see you need to occupy the elevator and they never say ok take it ... EVER!
Good
6,5
Cons: Small rooms, very small and slow elevators. No ice !
Excellent
9,4
Okay
4,8
Excellent
8,2
Cons: The elivator is very tight and slow
Excellent
9,7
Pros: I loved everything
Cons: Some of the pricing
Good
7,0
Pros: Cost
Cons: Bathroom - too small.
Excellent
8,0
Cons: I booked a room w/ queen bed but didn't get that got full size bed and room was very small
Okay
4,0
Pros: Nothing
Cons: Everything Except location
Good
6,2
Pros: Location
Cons: Bar staff was not prepared
Excellent
8,2
Pros: The location can't be beat, a half block off Times Square. We were in town for a concert at Madison Square Garden which was an easy walk from the Hotel. The rooms were modern and unique. I could have easily spent twice as much to stay at one of the brand name hotels nearby but I'm so glad I didn't.
Cons: The construction next door created some traffic issues which meant a lot of noise. But we were so exhausted from walking around that we didn't have any trouble falling asleep. The construction itself didn't bother us.
Mediocre
2,0
Pros: Nothing.
Cons: There was a night club below us that went on until 5am loudly in the morning. They did comp my night thankfully. Horrible experience.
Good
7,0
Pros: Friendly staff
Cons: Rooms were tiny and the elevators were the slowest I've ever seen. Definitely wasn't the 4 star hotel it claimed to be. But it was a great 3 star option.
"Located in Midtown, this hotel is within a 5-minute walk of Central Park, 5th Avenue and Madison Avenue. Carnegie Hall and Columbus Circle are also within 10 minutes. 57 St. Station is only a 3-minute walk and 5 Av.-53 St. Station is 6 minutes. "
Overall 7,0 Good
Based on 130 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travellers
Okay
4,5
Excellent
9,1
Pros: The hotel is very well-located. It's close to Rockefeller Plaza, Times Square, Grand Central Station, MOMA and Central Park. All these are a short walk away. Saks 5th Avenue and Rockefeller Plaza are across the road, the Apple Store and Bloomingdales are also close. It's not quite so well-located for the Guggenheim and the Frick Galleries. There is a much longer walk to these places, but if you don't mind taking a taxi or an Uber, it's fine. The main public spaces have their original 1920s decoration and are lovely! We got a great value deal, which made the hotel a steal!
Cons: The bathroom in our standard room was tiny. Literally not enough room to swing a cat. Not good enough for a hotel of this quality. The main bedroom was easily large enough to make the bathroom bigger. It's possibly the smallest bathroom I've ever had in any hotel. I'm not sure it's possible to make it any smaller and still be functional. Decoration of the corridors and rooms is not up to the standard of the entrance lobby, and the bars. It's not bad, it's just pretty characterless by comparison not only with the rest of the hotel, but also of comparable hotels. It's tasteful, well-maintained and spotlessly clean, but just very... characterless... There is no free wifi! I was amazed at this. This is one thing that you expect at every hotel, even cheap ones. Trying to charge $15 for it is a rip-off. Unfortunately, the room was noisy. You expect traffic noise in New York, and you get used to it. You don't expect constant plant noise from the Kitchen. If we had spent longer in the room, this may have been a real problem for us. The staff are great. the hotel is well-staffed and they are all professional, courteous and attentive. Based on our short stay, I would definitely recommend the Lotte Palace.
Okay
4,2
Excellent
8,0
Cons: Ice and coffee all extra. And there is an unavoidable facility fee.
Excellent
10,0
Good
6,0
Excellent
8,5
Excellent
9,1
Excellent
9,0
Pros: Gym is really well equipped, lots of cardio, strength as well as swiss balls, bosu, mats, spri etc. and it's on the park so I would go for a run in the park then stretch and workout in the gym each am.
Cons: Everything was fine. Not the newest, but clean and functional.
Excellent
9,1
Excellent
10,0
Okay
5,6
Pros: Staff was very friendly and helpful
Cons: Wallpaper was peeling, sheets were so rough they hurt, very poor soundproofing, very plain room for the amount of money you spend, overall not a good hotel. If it wasn't for the location this would be one step above a motel.
Okay
5,0
Pros: Great location
Cons: Desperately needs renovations. Old bathrooms, worn carpet, very outdated gym equipment.
Good
7,0
Pros: Location Room size Decor and friendly feel of hotel
Cons: The bathroom needed some work.. Toilet was loose to the floor, shower curtain was dirty and needed replacing. Cabinets and bathroom fixtures needed upgrades.
Excellent
10,0
Pros: The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything
Cons: You see and hear everything in NY. Its a life experience !
Excellent
9,4
Pros: The staff was very accommodating. My son had to rehearse for a concert he was playing in and the Manager allowed him to use a Ball Room that was not in use. We greatly appreciated that. Also, the evening reception was very nice.
Cons: The bathroom could be cleaner. There were chipped tiles and the faucet was lose.
Excellent
8,0
Pros: Surprisingly good rate for this prime Central Park South location. Could use updating but was comfortable and quiet.
Excellent
8,2
Pros: Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again.
Cons: There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
Good
6,0
Okay
4,6
Pros: Location
Cons: The hotel have not been up dated I should of requested a changed of room but I was not going to waste two hours of my stay to make sure that I could move to another room. Drainage was an issue in the bathroom. Tough wonderful location it was an unpleasant stay
Okay
5,4
Pros: They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for
Excellent
10,0
Okay
4,6
Pros: Good location and comfortable bed
Cons: Huge amounts of dust on the wall, no fridge, no tea amenities, staff selectively nice to some guests only, no breakfast despite of the USD 400 per night tag
Good
7,4
Pros: The location is amazing and the staff generally helpful.
Cons: Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
Okay
4,0
Pros: Large
Cons: Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
Okay
5,4
Pros: The location of the hotel is perfect, On the edge of Central Park minutes from 5th avenue shopping. There are some restaurants nearby too. If you are interested in doing something touristy the horse and carriage rides are right outside.
Cons: Where to begin. I was only there for one night and it was extremely expensive. On top of that they charged me a $35.00 "facilities fee" which was for WiFi, cocktail happy hour, and other amenities. I used the WiFi which worked fine but the cocktail happy hour was a disaster, very disorganized and the staff wasn't super pleasant. I wish I had the choice of adding on these extras. Also, upon check-in the key machine was not working so I was not authorized a room key. Each time I needed to go into my room I had to ask someone; one time I was waiting in the hallway for 30 minutes until someone showed up. It could've been a better experience.
Excellent
9,7
Pros: No room service
Excellent
8,0
Good
7,7
Okay
4,2
Mediocre
3,7
Excellent
8,0
Good
6,0
Excellent
10,0
Good
7,6
Good
6,6
Good
7,4
Good
7,4
Good
6,3
Pros: Good value. If this property were upgraded to fit the block it's on, the rates would be higher. Not great though.
Cons: Front desk staff I dealt with was not friendly. Bell staff and housekeeping staff was fine.
Excellent
8,0
Pros: Great location, fabulous staff, good amenities.
Cons: Old beds, lumpy pillows, dated decor.
Excellent
8,5
Pros: The bed was certainly comfortable. Probably the best part of the room.
Cons: A coffee maker would be nice to have.
Excellent
10,0
Pros: Location is excellent - staff was very helpful and professional
Cons: Having a business center would be helpful and free wifi
Okay
4,3
Pros: Location is good.
Cons: The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!
Okay
5,6
Pros: I like the location of the Park Lane Hotel. The stuff was very friendly.
Cons: I didn't like that when I got to my rood the bathroom looked dirty. The toilet seat had a urine on it which wasn't the best welcoming moment.
Okay
4,6
Cons: Lack of staff response to requests. Misleading parking rates. Lack of room service after 11:00 a.m. One phone in room did not work. Rate changed during my booking of room. This used to be a prime hotel, now 2nd or 3rd rate.
Good
6,0
Pros: The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request.
Cons: The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.
Excellent
9,1
Pros: Lovely room- 41st floor great view even though we had a had a southeast facing room. Courteous service.
Cons: Not sure what the resort fee 35/pp goes towards. Not really a resort- but u have to pay it. Not included in the Expedia price. Had I known- prob could have had a better hotel. also-overwhelming horse poop smell right across the way. Not their fault-but it's there.
Okay
4,0
Pros: Location is absolutely excellent.
Cons: The room was small and dingy/run down - but clean. the a/c/heat did not respond well to temp changes. It reminded me of an old unrenovated best western. certainly NOT what the luxurious photos in the website lead one to believe.
Mediocre
2,0
Cons: They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!
With a stay at The Roosevelt Hotel, New York City, you'll be centrally located in New York, steps from 5th Avenue and 4 minutes by foot from Grand Central Terminal. Featured amenities include a business center, express check-in, and express check-out. Planning an event in New York? This hotel has facilities measuring 29999 square feet (2787 square meters), including conference space.
Overall 7,0 Good
Based on 5 308 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7,7
Okay
4,0
Excellent
8,0
Mediocre
3,4
Pros: only location
Cons: staff
Good
6,6
Pros: location
Cons: It is a classic old hotel midtown Internet FREE not included in the rate breakfast no included in the rate
Okay
4,8
Pros: Location
Cons: No fridge No tea and coffee making facilities in the room No free wifi facilities.
Okay
4,5
Pros: Location
Cons: Cost.
Okay
5,7
Pros: Location
Cons: Tv didn't work, no free wifi
Excellent
9,4
Pros: Historic property. They don't make them like this any more.
Cons: Elevators were very slow and jam packed with people at peak hours. Also, there are lots of stairs in lobby making accessibility a challenge for disabled.
Good
7,4
Pros: Location
Cons: Rooms not renovated. Very noisy with a lot of noise coming from neighbor room,
Okay
4,0
Cons: Elevators painfully slow. Staff overwhelmed. Wait for elevator, wait for coffe, wait for front desk, wait for cab. Outdated room. Problem with keys working. Unexpected $16 a day charge. Will never stay here again.
Excellent
8,5
Pros: location
Cons: room a bit worn facility fee
Excellent
8,8
Pros: So close to everything, grand central right next to the hotel without it being in the way
Cons: Rooms were a little bit on the small side, but who goes to NYC to sit in a hotel room.
Excellent
9,7
Pros: We stay only for 1night and it was great, location is incredibleand the hotel staff was so nice and helpful with is. The only problem it was the charge for the wifi I never use, its too expensive. Everything else was so nice and perfect. I could said that if I go again to the city and decide to stay in a hotel probably The Roosevelt will be an option....
Cons: WIFI charge of $16.00 that I jever use....
Mediocre
2,0
Pros: The room was ok.
Cons: I was very upset with how the reception treated me at checkout. I called the reception the day before and asked about the internet. The reception staff told me the standard internet package was free and included in the room. At the checkout I was shocked that they charged me for the internet around 15$! The manager showed up and I told him about the story but he told me I might misunderstood the reception staff and she meant the complementary 1 hour internet in the lobby! The manager was talking with a lot of arrogance and he insisted that his staff is very well trained and would never do this mistake of telling me wrong information. So the manager refused to take out the internet charge and I had to pay for it!
Okay
4,0
Pros: The bed was very comfortable. Yes
Cons: I was just surprised by the sheer number of things wrong. As we walked in we both thought. This is beautiful. As we checked in I was told I booked a king bed and I stated I booked a double. I showed the woman ( name omitted) my reservation and she said that a double room just means two people. Fine fine my mistake, I moved on. When we got to the room the heater was making a noise that sounded like an animal was in it. The shower frame was not attached to the wall, the shower door had no way to pull it closed from the inside, the shelf in the bathroom was slanted downward, as was the top of the toilet tank so nothing staying on it. I am a normal sized woman and I was I a difficult time getting dressed in the bathroom due to size. Check out is st noon as in many hotels, at 9 there was a knock on the door. When I answered it the cleaning staff was there and asked when I was checking out. I told them 12. At 1049 there was a knock again, the same staff member asked when I was leaving. Now you may say did you say anything... I tried. I tried calling twice ( was only there one night) no answer and wentdownstairs countless times, but as I was on a quick fun trip I didn't want to waste time. I was just surprising disappointed my my stay and it was compounded when I checked out and then checked into my next hotel, that for only 30 $ more, I not only had the amenities of a " normal room, I was actually given a premier room with a view, corner ceiling to floor windows, A kitchenette, complimentary unlimited filtered water, complimentary breakfast and a staff that was above and beyond. All of this just a few minutes from the roisevelt.
Okay
5,4
Pros: fairly comfortable bed and I did not get bed bugs.
Cons: No hot water EVERY a.m., construction started at 7a. outside on ledge of my window. Management said they will not stop, house keeping came in room while sleeping three times.
Good
6,2
Cons: The breakfast too expendive, the bathroom too small
Good
6,0
Pros: Opulent lobby and facilities...right next to Grand Central
Cons: Extremely small room...Very few outlets...TV had to be rebooted from the hotel's IT office several times...Elevators were often very slow...Not what we expected for the money.
Okay
5,1
Pros: Location
Cons: Room was dirty, staff was not helpful
Good
7,1
Pros: The staff at The Roosevelt Hotel was great! There wasn’t a single staff member that was not friendly and willing to help with anything you may need.
Cons: The hotel needs to renovate the hotel room bathrooms. Specifically, the tile in the bathtubs needs to be ripped out and the noticeable mold needs to be addressed.
Okay
4,0
Pros: Location is excellent- right in midtown- and the lobby was nice.
Cons: Rooms are old and small, we could barely fit 2 suitcases. Limited hot water. Heard guests complain about bed bugs. Would never stay here again.
Excellent
8,2
Pros: Loved the building, esp. the ceilings, the nostalgic feel and accommodating staff, Location is excellent too.
Cons: Bathrooms are small and old. Elevators are very slow. Some repairs needed.
Okay
5,4
Pros: The bathroom was in very bad shape. The mirror was broken, the bath tub had dents, the floor tiles add cracks & the furniture was worn out. The room had no thermostat, you had to manualy get up & turn on & off the fan quell. The staff were nice!
Good
6,8
Pros: Everything was pleasant except the amount of external noise you can hear in your room, both from inside the hotel halls and the street noise. The staff was very helpful and friendly.
Cons: Excessive noise from external sources
Okay
5,7
Excellent
8,0
Excellent
10,0
Okay
4,0
Pros: Nothing
Cons: Everything
Good
6,5
Okay
4,0
Excellent
8,0
Pros: Great value for the money in the heart on NYC. The room was good size and clean.
Cons: Not much of a view.
Excellent
9,7
Excellent
10,0
Excellent
9,1
Excellent
9,7
Okay
5,7
Excellent
8,0
Good
6,0
Excellent
8,0
Okay
4,0
Okay
4,5
Excellent
8,5
Good
7,7
Excellent
8,5
Excellent
8,8
Excellent
8,5
Excellent
10,0
Good
7,4
Excellent
8,5
With a stay at Hudson New York, you'll be centrally located in New York, within a 5-minute walk of Central Park and Columbus Circle. Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Overall 6,8 Good
Based on 8 966 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Pros: Clean and surprisingly quiet.
Okay
4,0
Cons: Noise was terrible. Couldn't sleep. Food sucked.
Good
6,0
Cons: Loud hotel. Dated facilities. Nothing is very clean. Limited dining options.
Excellent
8,0
Excellent
9,7
Good
7,7
Excellent
9,4
Excellent
8,2
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,5
Excellent
10,0
Pros: They upgraded us to a bigger room.
Cons: Rooms were pretty small.
Good
7,4
Pros: Atmosphere
Cons: Prices of food
Mediocre
2,0
Okay
4,8
Pros: I liked lobby
Cons: My room door was beat up looking. Shower made lots of noise as if something was wrong with the pipe. Just too small and not clean enough
Good
7,4
Pros: Very close by to Columbus circle for trains and buses are really close also. The rooms were clean and modern. Hotel smelled really nice as you enter their lobby area.
Cons: The rooms are on the smaller side. You can barely sit on the toilet without your knees touching the wall. There's no welcome booklet in the room to tell you any information about the hotel. There aren't even telephones in the room. So modern forward thinking that it's hard to locate from the outside as there aren't any signs.
Excellent
9,7
Pros: The room was impeccable, with cool decoration and great location, you can choose to go to a local market, a variety of restaurants, or just walk around Central Park. Food service was great (CJ was the sweet guy who brought my breakfast), and if you miss the kitchen hrs they'll recommend you a few places that'll deliver food to your room. Great bar with good bartenders(ask for Eric). Also ask for the total price of each service you request so you know what you'll be charged for, overall really good staff.
Cons: Even though my bathroom looked out of a magazine, my shower sounded like a dying whale everytime I've used it :). But I've got plenty of hot water for as long as I needed to, so that wasn't really an issue.
Okay
5,6
Pros: Great location and lobby.
Cons: Incredibly small bathrooms.
Excellent
9,1
Pros: Great location.
Cons: Staff not respondent
Good
6,0
Pros: Locationr
Cons: Room size and cleanliness
Okay
4,8
Pros: This is the 3rd hotel of the Morgan group that I have visited and unfortunately they tend to repeat the same mistake, or probably is their business model that doesn't jive with me. The lobby and the location were the best part of the hotel. I would also like to mention their staff: warming and friendly.
Cons: The room was ridiculously small, especially the bathroom. Thus, if you are 6 feet tall you won't fit in the toilet. it also looked pretty run-down and not very clean. I had hairs on my pillow and in 2 sheets. The hallways had trays full of used dishes and dirty silverware till late in the evening.So their cleaning stuff is clearly sloppy and not managed at all. On top of that the hotel is pretty noisy due to a club they run downstairs, thus you should bring some earplugs with you if you wanna sleep. Lastly I found a cockroach in their gym (yikes). I wont return there.
Mediocre
3,4
Pros: pillows, bed sheets & bed are comfy, library bar & rooftop.
Cons: rooms are tight, floor was beat up, TONS OF MILDEW in the bathroom. I called for a pair of slippers to be brought up to my room & an hour later they followed up to make sure they were delivered when I said no they apologized & said they would be right up but I never got the slippers. The front desk said in fact, they don't even have slippers. Thanks for making me wait two hours by then it was too late to go to the store.
Excellent
9,0
Pros: The courtyard and bar area was great
Cons: Rooms are small but doable; to be expected in nyc
Good
7,1
Pros: Staff was friendly. Lobby was beautiful. Room was nice and good use of a small space. Good for single traveler or couple.
Cons: It was very noisy and I had a difficult time sleeping.
Excellent
9,0
Pros: Staff was attentive. Bars were fun. Bed was comfortable. Great location. Beautiful hotel.
Cons: Room and bathroom were small, but cozy. We were never in the room anyway. Front desk said they would call when the room was ready, but they didn't.
Good
7,7
Pros: The common areas like the bar's and restaurant.
Cons: The rooms are really small.
Mediocre
2,2
Pros: Nice central location
Cons: Tiny rooms. Inconsiderate staff (With the acceptation of the manager) Bed not as advertised. Insect infestation. Poorly maintained facilities.
Excellent
9,6
Pros: Staff encouraged me to use the sky terrace until room was ready. Great spot for morning coffee. Nice to have as mini fridge in the room, as well as vending machines on each floor.
Cons: TINY room. Hardly space to walk around the bed. TV was awkward to view on the wall next to the bed.
Excellent
8,0
Pros: Excellent location - close to subway, Central Park, Theater District and Midtown. Staff is very friendly and helpful. Bed was comfortable although a bit small. Room was clean and the price was right. This was my fourth stay at the Hudson over the last 2 years and have never encountered the rudeness or filth that some of the other reviews speak of. Seems like I would have encountered it if was common experience here.
Cons: Rooms are very small although not unusually so for NYC hotels. Hallways are basic and kind of dingy...not much to look at.
Okay
4,5
Pros: central location
Cons: tiny room trash under bed
Okay
5,1
Pros: Location is terrific, and the bar/patio area and top notch even for NYC.
Cons: Rooms are tiny - even for New York. This may not be the case in all the rooms, but the sheets I had were incredibly itchy. Made it tough to relax/sleep.
Good
7,7
Pros: Beautiful hotel, best bars in town
Cons: Standard was a little bit small but nothing to get upset about. However, the bathroom size was unacceptable! You can't even get ready in it. I probably will not stay in the Hudson again unless I get a larger bathroom. Hopefully the bigger rooms have larger bathrooms.
Excellent
8,0
Pros: Trendy
Cons: Small room
Excellent
8,8
Pros: The room was small, but very clean and comfortable. The location was great. The Hudson is near the subway and Central Park. Would stay there again.
Okay
5,7
Pros: Staff was great.
Cons: It took forever to get an elevator. The room had no fridge. Room is very small.
Excellent
8,3
Pros: perfect location close to subway hub of columbus circle and restaurants
Cons: noisy with frequently people talking loud at night in the corridors on rooms floors
Okay
5,3
Pros: Trendy spot in the City. Location Outside bar area Stylish
Cons: The rooms are small, too small even for NYC standards. Mediocre Cleanliness.
Okay
5,1
Pros: Hotel Lobby is nice
Cons: Hotel has not had adecúate maintenance . Basic things such as fixing dings in the walls , painting corners of walls are not being done. Room is too small for price paid.Hiding poor maintenance with low lighting on the hallways is not enough.Another Philippe Starck Design Hotel Disapointment
Good
7,3
Pros: the room amenities were very nice
Cons: the rooms were ridiculously small especially the bathrooms. it made going to the bathroom very uncomfortable every single time. our phone in our room was not working so there was no way of contacting hotel services or concierge. we were not able to check out through the tv as was advised by the hotel. we checked into the hotel room very early around 7 am and was told that they would call if they had anything available around noon. we received no notification and got the sense that they didn't really care.
Excellent
8,5
Pros: The location The restaurants/clubs/lounges The decor
Cons: The size of the rooms were very small No real amenities
Mediocre
3,7
Pros: Location. Close Columbus circle. Lobby.
Cons: Room was extremely small. Bath and Toilet was extremely small too. Bedding was tared which made me don't want to sleep in the bedding. I slept on the bedding. Don't recommend you to stay. I can not believe that I payed almost $250 for this kind of room.
Excellent
9,7
Pros: Smart design, good rates, wonderful staff, great location.
Cons: The food available was mediocre and somewhat expensive. Reading lights in rooms or situations where you can sit comfortably in the public areas and read.
Excellent
9,1
Pros: Staff was very friendly and welcoming. Room was great, comfortable and accommodating. No issues with noise.
Cons: The room was clean but a little rundown - a fresh coat of paint would go a long way.
Good
6,3
Pros: location
Cons: front desk was running behind so we had late check in. told they would call my cell and after checking back twice they said they called my cell and got some weird message... Wrong they never called my cell so we did not get checked in until 5:30. I do not take advantage of people and don't expect them to take advantage of me.
Good
6,0
Pros: Fantastic location. Neat style and design. Authentic feel.
Cons: Small, but annoying things. Heater in my room was very noisy and impossible to set to normal temperature. Staff requests would fall through the cracks and I would have to ask again. Etc.
Excellent
8,5
Mediocre
2,0
Pros: it's like sleeping in a shoebox with only one window and very small gives claustrpfobia sleep there not recommended
Excellent
9,0
Pros: - Very quirky - a great nightlife scene - all employees were very friendly
Cons: - Room was tiny but nice
"Located in Midtown, this hotel is steps away from The Majestic Theater, St. James Theatre and Shubert Theatre. Times Square and Broadway are also within 5 minutes. 49th St. Station is 6 minutes by foot and Times Sq. - 42 St. Station is 7 minutes. "
Overall 6,2 Good
Based on 517 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travellers
Good
7,1
Pros: The Express checkout is convenient. For the price, it was a decent stay somewhere mid-town in a pinch.
Cons: The towels and sheets didn't smell very good. The bathtub wasn't the cleanest either.
Okay
4,5
Pros: The room was way to small. I never been in a place like this. I call the front desk to see if they change the room and they do nothing
Good
7,7
Pros: The Location thats about it For Manhattan the price was not bad
Cons: Room is small Walls are thin - loud hallways No movies on demand NO MINIBAR No full length mirror No Room Service
Okay
4,0
Pros: Kayak tells me a price of $150. Good price for a 4 star in NYC. Arrive and pay an extra 25-30 in facilities fees... you can't get out of those hidden costs even though they arent disclosed. Total BS.
Cons: Kayak tells me a price of $150. Good price for a 4 star in NYC. Arrive and pay an extra 25-30 in facilities fees... you can't get out of those hidden costs even though they are not disclosed. Total BS.
Good
6,0
Pros: Location of hotel. The hotel's food court
Cons: Resort fee (whatever that was) was too high. Room tv with HBO did not work
Okay
5,0
Cons: The service - was redirected a million times to try and make a phone call. Hung up a bunch of times and no one seemed to want to help.
Excellent
8,5
Pros: The hotel is in a fabulous location in the middle of the theater district. Once you step into the hotel the city smell is gone and replaced by a blast of fragrance. The lobby is wide and decorated nicely. The elevator system is very efficient with elevators going to certain floors. The room was comfortable enough for the 3 of us.
Cons: They never have enough people working at the desk. There are always lines throughout the day. A desk for questions would be helpful. For a hotel with 1,331 rooms they need more than 2-3 people assisting guests.
Excellent
10,0
Okay
5,4
Excellent
10,0
Okay
5,4
Excellent
8,0
Excellent
8,5
Excellent
10,0
Pros: The atmosphere is create and good vibes all around. I love the style of Decor
Excellent
8,0
Excellent
8,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Mediocre
3,1
Excellent
8,0
Pros: nice lobby
Cons: check-in took WAY too long. wallpaper in room was tacky
Okay
5,7
Good
6,0
Excellent
8,5
Mediocre
2,0
Mediocre
2,0
Excellent
10,0
Mediocre
3,1
Excellent
10,0
Excellent
9,7
Pros: Location and the food and bar area
Okay
4,8
Pros: location
Cons: cable down grade sucks
Good
6,0
Pros: Concierge- very helpful and friendly
Cons: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages
Okay
5,7
Pros: Swanky lobby doesn't translate to the rooms, which are cramped and awkwardly layed out. This is bottom end, despite the trendy sounding name. How anyone would rate this a 4 star property is beyond me. For first night of two night stay my room was oversold. They sent me to the Hyatt Times Square; much nicer.
Excellent
8,8
Pros: -Staff was very helpful -Location was tremendous, 1 block from Times Square -Excellent elevators. Customized for each individual. Enter your room # and it tells you which elevator to use. Time in elevators or waiting for elevators reduced dramatically.
Cons: -rooms a bit small -bathroom very tight
Good
6,2
Pros: I picked Row because it is across the street from my sisters' apartment.
Cons: The room was very small. There was no fridge we can use. I stayed for a week and i noticed the sheet was not changed for the entire week unlike any other hotel i have visited. The shower was not ideal to wash my hair or rinse off soap from my body because the water was running very slowly. The maid didnt clean my bathtoom as well.
Okay
5,1
Pros: Location and hip spot
Cons: The room was horrible and so loud. You can hear the elevators all day and night.
Excellent
8,0
Pros: Friendly staff at check-in. Door man helpful and fast getting car checked and checked out for trip home. Clean room but a small. Ok for an overnight stay. Close to Times Square, theatres, and midtown sights.
Cons: Music in elevators very loud.
Good
6,5
Pros: Location was great. Just a few steps away from everything. The discounted parking for self parking option was goo deal compared to other nearby options . Lot of eating options nearby
Cons: Tiny Rooms and small beds.. The rooms and walk way looks dull (may be because of their low lighting theme) .
Excellent
10,0
Pros: great location, clean room lots of restaurants around.
Excellent
9,1
Pros: Decor, good beds, convenience, staff. Ice machine, good TV, Wifi! Elevators are fast.
Cons: Lobby a little crowded at times - but that's due to the popularity of the place. Facilities fee seems like a trick for making the rate seem lower.
Good
6,0
Pros: The staff was nice, the location is great, and the price is pretty good. The bed was soft, the room was quiet and dark. The lobby is pretty fancy.
Cons: My room was small and pretty crumby. The whole place feels like a big cheap hotel that Ikea puked on. It is updated with modern fancy(but cheap) decor and fixtures. If you're not trying to impress anyone and want a decent place in the theater district, I would recommend this one.
Excellent
10,0
Pros: The elevators speed very fast. Very comfortable beds. Very quite for most part except for outdoor noise which is unavoidable but not bad at all. Clean rooms. Great staff. The security is well above the norm, made us feel very safe. Locating is very convenient to all parts of the city. Loved the location. Rooms are small but we didn't come to sit in the room. There were two of us and we were comfortable wouldn't have wanted anymore than two in the room that we stayed in. For our first visit to NYC we had a fabulous time and enjoyed the hotel very much..
Cons: Lobby gets very crowded at times. Travelers using elevators for first time doesn't even consider that someone might be getting off the elevator and they crowd the door to the point you can't get off. No reflection on the Row but just be warned you can get run over before you get off the elevator.
Excellent
8,2
Pros: We have stayed at this hotel for many years, first as chaperones for a high school choral group that came every year when it was still the Milford Plaza, and now as retired adults who come to visit our son who lives in the city. We love the location, and the recent remodels add a very cool feeling to the hotel. Also, we are usually able to get good prices when we stay here.
Cons: The last few times we have come to the hotel, we have noticed just a couple of comfort issues. This last time, our room was very small. I know all the rooms are smaller, but this one was very tight. Also, we ended up with a double bed! I didn't even know they used those in hotels any more! Another comfort issue (and we have noticed this in the past two visits we have made) is that the roll of toilet paper dispenser is located in such a way that it makes it difficult to sit down on the toilet! It hits you in the side of the leg. Other than those issues, we have always enjoyed our stays.
Okay
5,1
Cons: Worst bed I've slept in for a long time. Very uncomfortable.
Excellent
9,7
Pros: Friendly, helpful staff, clean room, wonderful Theater location
Excellent
8,8
Pros: location walking distance to many places
Cons: My room type was not available but thanks to Patrick We were able to change rooms 2 days after. they should have the rooms available even if your flight is late and don't give the excuse that they are sold out
Excellent
8,6
Cons: They had a false alarm around 10pm. The person that spoke only spoke in Portuguese first 2 times. Since it was a possible fire it was very confusing and we were on the 24th Foor ! Luckily we were next to a Germqn couple that understood a little Portuguese and it seems the instructions were wait for more instructions. The 3rd time he spoke Portuguese and then finally English ! If that had been fire it would have been very serious ! Didn't sleep well that last night but otherwise it was a nice stay.
Okay
5,4
Pros: I don't like it
Cons: Cause the room was dirty
"Located in Midtown, this hotel is within a 10-minute walk of Madison Square Garden, Macy's and Empire State Building. Times Square and Broadway are also within 15 minutes. 34 St. - Penn Station (Fashion Av.) is only a 2-minute walk and 28 St. Station (7th Av.) is 4 minutes. "
Overall 5,8 Okay
Based on 29 794 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2,0
Okay
5,6
Pros: The location and price
Cons: The staff. Some were helpful and polite while others made a noticeable effort not to assist us.
Okay
4,0
Pros: Its location was perfect for what my friends and I had planned for the weekend.
Cons: My friends and I came in late after a night out in the city to go to bed. We lay down in the bed and half the bed collapsed to the ground. When it was brought to the attention of management they said they would put the room out of commission but never offered to compensate us in any way for our uncomfortable night stay. I had even asked if there was a place we could hold out bags at the hotel while we got lunch because we had 3 hours before we had to catch our train and he directed us to the baggage claim downstairs where we would have to pay for them to hold it. Very disappointed. I would ever stay there again.
Mediocre
2,0
Pros: Nothing.
Cons: I have traveled all over the world, stayed in dozens and dozens of hotels and, there is no doubt, this one was the worst. This place does not even deserve one star. This is a tourist trap. Its predatory, it's low quality, the service is terrible, and they hit you with a ton of hidden fees and costs. I, like many of you, have seen this place pop up time and time again - it is often listed as one of the cheapest options in NYC. However, to be clear, there is a 40$ "facility fee" racked on to whatever number you are seeing; as well as, at the time of this review, a few hundred dollar "security deposit" that is taken from your bank account without your knowledge, and only returned once you have checked out. The experience began with my girlfriend and I waiting almost 2 - yes, really, 2 - hours to check in. The line was like waiting for a rollercoaster. I've never seen anything like it. While droves of people waiting to check in, two people worked behind a desk suited for up to ten employees. Not only were they understaffed but, for whatever reason, it took the staff members about 10+ minutes to check each party in. I could not believe my eyes. It was then that I was informed that I would be charged some ridiculous hidden fee, as well as have hundreds of dollars involuntarily taken out of my bank account - something I might need whilst on vacation - without my consent, money that has still not been returned to me. Now, the facility was built in 1909, I believe, and it must have all the original carpets and elevators. The rooms were tiny and cramped. It was 80 degrees on the day we stayed and the hotel informed me that they do not turn on the A/C until May , per the "city" - even though I stayed at a different place the prior evening with a fully functional A/C. When we finally checked out, THEY CHARGED US TO CHECK OUR BAGS. Again, I've stayed in hotels all over the world, this has never happened before! Oh, and they also have Fox News playing in every elevator and television - as if the experience could not be worse! I would not recommend this piece of garbage to my worst enemies. This place is a predatory tourist trap. AVOID AT ALL COSTS!!!
Okay
4,0
Pros: After waiting for more than 30 minutes to checkin @ 10pm the rude customer service rep(lady) says the hotel is sold out at whether I am willing to go to a 5 star hotel near central park. I ask for more details, she gets irritated and says, I will give you the room you booked. No eye contact or basic courtesy. I get the keys and ask for the wifi access, she says, no wifi. I ask to clarify, she says, you didn't pay for it. I say, I am ready to pay but tell me how, she says go online to connect. Bad bad customer service
Cons: Old rusty bathrooms and facilities
Mediocre
2,5
Cons: This place is a zoo. The people working here were unpleasant. The lobby was stuffed full of people all the time. They charge $5 to keep your bags if you get there before 3 or to hold them until you leave. (Note - the guy working in the bag room was actually very nice, unlike everyone else who seemed terribly bothered by things like checking us in). The tub in our room was peeling so badly it looked like a crime scene. The bed was like a board. The 2 pillows on the bed were the thinnest pillows I've ever seen. The lobby was nice (except the 100 people who seemed to be perpetually camped out in it), but the rooms haven't been updated since 1911. God forbid you need to call the desk for something. There are many lovely boutique hotels and options nearby. Stay away from this one.
Good
6,8
Pros: The hotel is in an amazing location and is very centrally located as far as bars, restraunts arenas etc......The best thing about the hotel was the price per night for its location in NYC
Cons: The rooms really need an overhaul, we had peeling paint all over our ceilings and walls, very little water pressure in shower and sink, both of which constantly dripped, hot water didnt work in sink, ( knob wouldnt even turn on ) the room just had an overall dingy feeling to it but it was very inexpensive compared to similarly located hotels that we looked into, WORST part about this place is the check in process ( over an hour standing in a line to check in )
Okay
4,5
Pros: Location
Cons: Run down rooms, insects and rodents, poor air conditioning, checkin was terrible.
Mediocre
3,1
Pros: Location
Cons: We booked this Motel because we couldn't find anything else in the area and pictures looked okay. - our entire cloths were infected with BEDBUGS. -rooms smell nasty - I can't even justify to give this Motel a 1star -after complaining about bedbugs to management looked like they don't give a s**t -please spend an extra $100 and don't ruin your vacation and book something better, if you can't find anything else sleep in the street rather than staying in this nasty Motel. - me and my wife both had multiple bedbug bites
Good
7,6
Pros: Location
Cons: Small quarters
Mediocre
3,6
Pros: Location
Cons: Mostly everything about rooms. I had to upgrade because other room was extremely outdated and dirty .
Mediocre
2,6
Pros: Checking out in the morning.
Cons: Worst customer service I've ever experienced. The reservation didn't go into the system right away and they refused to help me , despite my having a printed confirmation. The female at the desk was completely rude and made no effort to help us resolve the situation and would not even allow us to use the phone in order to contact Kayak, despite being advised that our phones were dead and we were stranded. When we finally managed to get our room (hours later) it was completely outdated and subpar. I will never stay at this hotel again, regardless of how desperate I am (in this particular case we had missed the last train home and both had dead phones)
Mediocre
3,4
Pros: Location
Cons: Nothing including the pillows have been updated since the 60’s. Very poorly maintained and misleading.
Okay
4,5
Pros: Location
Cons: Evrithing
Good
6,0
Pros: location. the bed was comfortable.
Cons: the bathroom need a renovation. we had to ask for wifi when we had paid it and last day wifi was switched off from midnight.
Okay
5,1
Good
7,7
Okay
4,0
Pros: Location
Cons: over 45 minutes to check in Old stained carpets One light didn't work Tp holder flew off the handle Sheets had yellow tint When I asked the bellman to hold my bad the next day he said I had to go get a ticket in the line that took an hour and then take it downstairs to another line - I carried my bag through the city all day Check out kiosk could not find my reservation even with confirmation number Did not provide a bill under the door the morning of departure
Okay
4,5
Pros: The room really needed work - bathtub was peeling, paint was dark and dingy, carpet was horrible. There was an old/musty smell to the place.
Excellent
8,0
Pros: Location.
Cons: charged an additional $22 at checkin, after paying balance online.
Okay
4,8
Pros: Location
Cons: Outdated rooms, slowness to check and out, limit on towels no bath clothes, issue with elevator
Good
6,0
Pros: Only the place of the hotel was amazing
Cons: The breakfast and service need more improvenent
Okay
5,7
Pros: Location
Cons: Needs more renovations and cleaning
Mediocre
2,5
Cons: Waited one hour in line to check in, room was very old and run down, phone did not work, way over-priced. So loud.
Okay
5,4
Pros: Location
Good
6,0
Pros: Location
Cons: Mold in bathroom. Uncomfortable bed. Thin towels. Mentioned to staff they said that's what you get when reservation are made on kayak.
Okay
5,4
Pros: It's central and convenient for my business
Cons: Heating wasn't effective; Windows not power efficient so room was cold; bath is rusted and brown; check in took about1 hour perhaps due to the rows for the dog show.
Excellent
9,7
Pros: Hotel was excellent and cleaned. we liked it. I will always recommend my friends to stay here and my next visit will be there.
Okay
4,0
Pros: The humbling kindness of overworked, understaffed folks behind the desk who had to deal with countless angry customers who were unhappy with the extreme wait time in line or had come down to complain about the condition of their room.
Cons: 70 minute wait in line to check in, did not arrive to room until 1:00am after a very long day of travel. Room smelled moldy and musty, air quality was a major concern and window could not be opened. Aesthetics looked run down and degraded in a way that regardless of how well it may have been cleaned it looked dirty and questionable. Upon checkout the next morning, after only having spent 5.5 hours sleeping in the hotel the front desk tried to charge us an additional $34 "facilities" fee that had not been mentioned anywhere to the best of our recollection. We pushed back and said that we had not had time to use any "facilities" because of the extremely long wait in line the night before and the person at the front desk kindly dropped it.
Excellent
8,0
Pros: Location location location
Cons: They will not store your luggage before or after check in, you've to pay $5/bag. It's not much but other hotels will do it with no extra charge. Don't expect anything fancy for that price and location but it's decent.
Excellent
8,0
Pros: Location
Cons: Smell sooo bad from toilet . It wasn't fixed well on the floor .
Excellent
8,0
Pros: The location was convenient and it was easy to get to all different places around the city.
Cons: The rooms could use a bit of updating but we were not in that much. Just to sleep.
Mediocre
3,1
Pros: Location
Cons: Hidden fees, never been renovated, check in line took over 2 hrs, might be haunted
Good
7,7
Pros: room was clean and housekeeping did a good job maintaining it daily; staff was friendly and helpful; location was great as it is fairly centrally located within NYC; subway stations are nearby servicing several train lines
Cons: slow to checkin as lines were typically long and only 2 staff at the reservation desk; hotel should consider offering checkout via the TV in the room; if arriving several hours before checkin, hotel charges $5 per bag to hold so you might consider paying the $40 for early checkin instead
Okay
4,2
Pros: Location
Cons: Building was out dated, check in was way to long and beding is awful. I would never go there again!!
Good
6,6
Pros: Since my wife and I took the train, I liked the proximity to Penn Station. Since I am a big fan of big bands, I also liked the fact that so many old big bands have played there....Glenn Miller, Tommy Dorsey, Count Basie, etc. The hotel is full of history!!
Cons: It was old and needs better beds, pillows....a general make over.
Okay
4,8
Pros: The staff was very friendly & helpful & the location of the hotel is near Times Square so it was perfect in that sense . The lobby was beautiful & very deceiving because our room was old & in dire need of remodeling .
Cons: The rooms looked nothing like the pictures , the televisions were old 90's Zenith dinosaurs , no space , awkward furniture placement & the whole floor reaked of cigarettes .
Okay
5,4
Pros: Basically located in the center of everything
Cons: Old, worn down, room WAS NOT clean when we checked in , old q tips and used soaps in bathtub, bathroom looks like it hasn't been updated since 1980...we didn't say anything BC we were there only for one night so we didn't want the extra headache....yes its cheap but next time I'll pay a little more and stay at a much better hotel
Mediocre
2,8
Cons: My daughter and I tried to check in around 7pm. We waited on the line to check in for an hour and a half. No exaggeration. When we finally got up there, they told us there were no rooms available for anyone. They were short staffed and there were no clean rooms. We did not get up to our room till almost midnight. And it was a room with just one bed, not two. Small, dingy room, not very clean. And on top of that, they put an extra charge on my room that I am still disputing. Never again.
Okay
5,7
Pros: The location is amazing! If you plan on only sleeping, ONLY sleeping then this is perfect.
Cons: Outdated Grungy Smelly Dirty
Mediocre
2,5
Pros: AC did not work. Our room was so hot like 80degree. Carpet dirty and walls filthy. Not worth the money. We were charged facility fee which we didnt use any. It was hidden fee actuallly since it was not noted on the website there will be added fee. This is the worst hotel weve been. I would rather book an inn or a lodge instead.
Cons: Everything. Check in was too long. Not enough staff. Unaccomodating staff and UNCOMFORTABLE hotel room where AC does not work.
Okay
4,5
Pros: Close to penn station
Cons: Small and rundown rooms . Needs to be updated
Mediocre
2,0
Pros: Did not like anything about this hotel
Cons: It took 1hrs to just to check in . The room felt like I was stuck in jail and everything was outdated
Mediocre
3,7
Pros: Location was the only thing going for this place.Only one staff member conducted himself in a proper and professional manner. Older thin bald gentleman that was working at 6:30 Wed. Night. Thank you for your kindness. Bed was comfortable.
Cons: Advertising was false. WiFi or internet is not included in the price of your stay. You have to pay extra. Staff was rude. The room I got was awfully dirty, cracking and peeling paint. Disgusting carpet. Television had bad picture reseption. View of the back of the hotel which I could not see anyway due to all the dirt on the Windows. Good thing I only reserved one night. Just for a nights sleep, and only because it was across the street from Penn Station. Definately could have got more for my money. Oh and they fail to notify you that they will hold a $100 deposit on your credit card for 3-5 days after you leave.
Mediocre
2,8
Pros: When location means the most to you and you aren't spending much time in the hotel, this is a great place for you.
Cons: The hotel is very old and appears dirty. The beds are terribly uncomfortable and the staff are less than inviting. I hope a make over is in their near future on all accounts before I consider coming back.
Okay
5,6
Pros: The room was elephantine didn't expect it to be like that. I had mention to the sir that I would like a nice room and that's what we received.
Good
7,0
Pros: The conveniece to attractions we wanted to be around including train ride we took to get there.
Cons: Size of room
Okay
5,7
Pros: The lobby looked amazing and the location was great. The front desk staff was pretty great when I was in front of them.
Cons: They couldn't find the reservation I made. I had called down for extra pillows 4 times before I gave up and then they arrived after 11 pm. When I tried calling the front desk the woman on the phone sounded annoyed that I called multiple times. yet the only reason why I did was because I still hadn't gotten my pillows and needed to find out if they finally got my reservation so I knew that I wasn't going to be charged twice.
Mediocre
2,5
Good
6,0
"Located in Midtown, this hotel is steps away from Winter Garden Theatre and Broadway Theatre. Gershwin Theater and Times Square are also within 5 minutes. 7 Av. Station (E 53rd St.) is only a 2-minute walk and 50 St. Station (Broadway) is 3 minutes. "
Overall 4,9 Okay
Based on 403 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
Excellent
10,0
Good
6,5
Pros: Location
Cons: Too noisy
Good
7,7
Excellent
8,0
Excellent
10,0
Okay
5,7
Cons: Fixer upper.
Good
6,5
Cons: Hallways were old and carpets needed to be replaced.
Excellent
8,0
Good
7,7
Excellent
8,3
Good
6,0
Excellent
8,0
Cons: Noise from nearby club was very present in the room every night until 2AM
Okay
5,4
Good
6,2
Excellent
8,2
Okay
5,7
Excellent
10,0
Good
6,0
Mediocre
3,4
Pros: They have a new surprise policy on checkout where they charge everyone an additional $35 a night in what they call a facility charge to what you already paid when you originally booked your stay online.
Cons: Not worth the false marketing.
Okay
4,2
Pros: Rooms in terrible shape
Cons: The bathrooms were old and dingy
Excellent
9,7
Pros: Place, location, access, and security
Excellent
8,0
Pros: Location
Cons: Room facility
Excellent
10,0
Pros: Location & service.
Good
6,0
Pros: Most staff was nice. Excellent location. Walking distance to Times Square, subway, theaters Hell's Kitchen, 5th ave shopping and many more. Elevators wasn't an issue for us. We asked about a refrigerator and they sent us one to the the room free of charge.
Cons: Definitely needs updating specially their bathroom and noisy doors. Wish it was cleaner. The housekeeping people really needs to be trained to be quiet and not to shout across the hallway and slam doors in the morning. They also forget to refill lotion/coffee. Sink and bathtub was clogging water always.
Mediocre
3,3
Pros: The location
Cons: This hotel is very dirty and very dated. Mold is in the shower and tub surround. Carpet and walls are filthy. Check bed for bed bugs but didn't find any - THANK GOODNESS. The windows haven't been cleaned in years!!!!!!! Takes forever to get an elevator to the Lobby and you will stop on every floor with people piling on the elevator because they are sick of waiting for one! It took us 26 minutes to get down to the lobby one eveving. Oscar Jacques and Allison are very nice but other than that it's disgusting. It has no place to get food after breakfast. No room service. Vending machines are sold out and gives you back change for your dollars but only takes dollars the change slots are glued shut so you can't get anything!!! It was the ABSOLUTE WORST!!!!!!!!! Electrical outlets do not work along with some of the lights!!!!
Good
6,3
Pros: Location
Cons: Hotel was run down. Staff was not helpful.
Good
6,2
Pros: Location- that’s it.
Cons: We booked our stay online (as I’m sure most do). This was our first stay at The Manhattan but not our first visit to NYC. The website pictures advertised updated, modern facilities, which was true of the lobby. However, once you get off the elevator, you realize the rest of the hotel (minus one floor apparently) has not ever been renovated. Upon walking into our room, we notice that the wallpaper and paint are peeling, the furniture is chipped, the bathroom is covered in pale pink tile and includes a fluorescent light box is not even bright enough to put your makeup on. After placing a call to the front desk, we realize this is typical of a “standard” room. The modern and updated pictures on the website actually reflect the “executive” room. We upgraded as soon as a room was available, and the facilities were much more consistent with what we expected. However, we had to then deal with the thermostat being defective, so our stay didn’t brighten up that much. We will not be staying here again.
Excellent
8,0
Pros: Location and friendliness of staff were great, room was clean.
Cons: The hotel is older so it could use a little TLC to be expected.
Okay
5,6
Pros: Location
Cons: 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Excellent
10,0
Pros: Staff upgraded my room to time square view. Extended our check out time. Just pure awesome. This hotel is so beautiful inside & out.
Cons: NOTHING AT ALL.
Good
6,6
Pros: Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee.
Cons: Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Good
6,8
Pros: The location is superb and the staff is friendly. We had a decent view over Broadway. The price is b based on location.
Cons: Hotel is in desperate need of a Makeover. Missing grout in the bathroom, yellowing bathtub with soft spots, faucets missing screws and a thermostat that only knows "very warm", despite seeing it to 65 degrees (18C), no fan in the bathroom, are just a few of the issues. The parking garage under the Hotel is operated by a different company and is a disaster, both pulling in and especially when leaving. It took over an hour to get our car back, once ordered. Wr were told by others that this was common there.
Excellent
8,6
Pros: Liked that the hotel was close to everything especially "Times Square". Staff was very helpful and friendly.
Cons: Not all the elevators were working so the wait for the elevators was long. Work was being done in the elevator area so the tool noise was very loud.
Okay
5,6
Pros: The staff was great. Friendly, helpful, professional. All you could ask for.
Cons: The rooms were old and outdated. Dust was caked on the vents, and there was no air conditioning so the rooms got very warm even on cold winter nights. Also pretty noisy with thin walls.
Excellent
9,1
Pros: Super friendly helpful outgoing staff
Cons: Tub drained a bit slowly whichwas skeevy, and no climate control so we were hot at times but overall definitely good value.
Good
7,1
Pros: The room was clean and the beds were comfortable. The location was excellent for our needs.
Cons: The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Mediocre
2,8
Pros: Location is the only good thing about this hotel
Cons: Needs to be rehabbed. Rooms are rundown, moldy showers, poor customer service
Excellent
8,3
Pros: Staff was very friendly and accommodating
Cons: fixtures and equipment were out of date or needed repair
Okay
4,8
Pros: The main floor lobby was done very nicely. The proximity to trains & Times Square was a plus.
Cons: Our room smelled extremely bad & even the man who brought up our bags noticed it & said something to us about how strong it was. It smelled strongly of weed. That smell lasted from when we entered our room until check out, our entire stay. We even kept the windows open. The only reason I didn’t complain about it was because we had adjoining rooms with the rest of our family & we wanted to be together. Also, the room is in need of updating especially the bathroom. The water in bathroom didn’t drain properly either. As well as the hallways on the other floors. It seems as if the only update was done in the main floor lobby because once you take the elevator up and the doors open it’s like you’re in a motel. The rest of the hotel is dingy & dirty. The beds were extremely uncomfortable and I could not get comfortable with springs stabbing my back all night.
Excellent
10,0
Pros: Perfect location. Great value for money.
Excellent
9,1
Pros: Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Excellent
10,0
Pros: Great Location and wonderful people made this place worth being in NYC!!!
Cons: Nothing...
Good
6,2
Pros: Location
Cons: Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Excellent
8,5
Pros: Location was fantastic, we were able to walk to Colbert, Beetlejuice, Times Square, Rockefeller Plaza, and close to several train lines to get us to our other attractions.
Cons: Would have been nice to have a fridge in the room
Good
6,0
Pros: Location
Cons: The rooms are tired, evidence of water damage, electric drapes that didn’t work, carpet that has large bumps, air conditioners that keep shutting off, plus hidden $30 fee per day for access.
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