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I feel I need to lower my expectations on the Hilton brand. This is the second time I booked a Hilton-owned hotel through their app and arrived to find what is basically an old motel with the Hilton name slapped on it. The bathroom door particle board was disintegrating, the towels had ragged thready edges and were quite threadbare in places, the elevators were in disrepair... overalll, for nearly $300 a night I expected more from a Hilton hotel. The room is small (then again it is New York) but that much was expected. The furniture was shaky Ikea-type particle board with broken drawer runners. As far as staff, only the bellman who checked our baggage after check-out was friendly and helpful with a smile; the staff checking us in was curt and unsmiling. I don't think I'd book this hotel again, I would search for other hotels that were either closer to sights or in a better state of repair and cleanliness.
Very bad. Elevators were not functioning correctly our whole stay and there was 15+ floors, broken bathroom door and broken safe cabinets.
Pros. Room itself was clean and fine for what I reserved
Cons. On checking, I was initially charged $350 for my $200 room. It took a bit of effort to convince the one person behind the desk that he was overcharging me, including producing a printout of the reservation. Check-in was a 40 minute wait - at midnight. "City view" delivered - there was a fake facade 20' from my window on the second floor that I was looking at the inside of, with another tall building across the street from that. Just outside the window was a 15' gravel roof covered with trash. Coming and going involved going through a gauntlet of folks smoking pot and tobacco at the front door. None of these items are earth shattering, but it does make me think that Hilton is off their game. Back to Marriot if I have to stay in a chain.
Pros. Good location.
Cons. Please call to discuss thank you.
Pros. Nothing
Cons. Everything
Pros. The staff were very accommodating and friendly!
Cons. Explain the roof access. Both elevators did not go to the roof deck.
Pros. Rooms are more spacious compared to many other Midtown Manhattan hotel rooms. This is the best value for every dollar you spend!
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
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Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
You can choose from several rooms at the hotel, some of which have hearing assistance facilities and include city views. This includes notification devices for the doorbell or knocking, visual alarms and incoming telephone calls for your convenience. Other facilities in rooms include accessible roll-in showers, adjustable desk chairs, Braille room numbers and various audio and strobe alert systems. The entire hotel is wheelchair accessible, and a lift is available to reach upper floors. Accessible parking is also available on-site.
The hotel offers live music at the rooftop bar, where you can relax with a drink on the terrace and enjoy the panoramic city views over Times Square and the Manhattan district. Live sports events are also broadcast here, and ticketed stand-up comedy events and live DJ sets regularly take place in the nightclub lounge area. You can also have tickets arranged through the hotel at the relevant charge for shows or nearby attractions.
You have several train stations within easy reach of the hotel, including Grand Central, Penn Station and Times Square Station all within a 20-minute walk, where you can find regular airport connections. From Grand Central Station, the subway train will get you to New York Airport (JFK) in just under an hour at a cost of around $11 (£8). A car hire facility is available at the hotel, so if you are driving, you can reach both La Guardia Airport (LGA) and Newark Airport (EWR) within around a 30-minute drive.
The Double Tree by Hilton offers pet-friendly rooms, which includes dogs and cats. This service is available at an extra charge, and you can request the appropriate accommodation with your booking. If you are travelling with a service animal, however, no fees apply in this case. Pet bowls are supplied.
You can find private or street parking available nearby if you are driving. The hotel also offers a car hire service. A 24-hour business centre is available with fax and photocopy facilities, and there are three meeting and banquet rooms that can be hired for corporate events and functions for up to 75 people. It is also possible to hire the rooftop bar lounge for your occasion. Porter and laundry services are also offered, as well as newspapers and room service.
Family rooms are available and feature TVs with children’s network channels. You can find children’s menus and and a kid-friendly buffet service in the restaurant. Cots are free of charge and can be made available for your room on request. Every child will be welcomed with the hotel's signature chocolate chip cookie.
You can find a fitness centre in the hotel, which includes a gym and workout room accessible to all guests. The hotel can also arrange cycling or walking tours for you at an extra charge.
DoubleTree by Hilton New York Times Square West is located at 350 West 40th Street in Hell's Kitchen, 0,4 km from the centre of New York. Times Square is the closest landmark to DoubleTree by Hilton New York Times Square West.
Check-in time is 15:00 and check-out time is 12:00 at DoubleTree by Hilton New York Times Square West.
DoubleTree by Hilton New York Times Square West is 2,5 km from New York Skyports SPB.
KAYAK scours the web for all room deals available at DoubleTree by Hilton New York Times Square West in New York and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at DoubleTree by Hilton New York Times Square West and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for DoubleTree by Hilton New York Times Square West.
Value for money | 7,2 |
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Distance to city centre | 0,4 km |
Nearest airport | New York LaGuardia |
Distance to airport | 10,3 km |