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Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"

Pros: "comfortable seats. Crew was friendly. Food was good."
Cons: "cannot think of any. I am Qatar airways fan"

Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"

Cons: "No gate for departure or arrival. No business class longe in Cape Town."

Cons: "Food"

Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."

Cons: "Food"

Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."

Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."

Pros: "Quality aircrafts and entertainment."
Cons: "Service and helpfulness of attendants."

Cons: "I wish to have little more room on seat for long flight."

Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"

Pros: "Helpful,courteous and efficient"
Cons: "Wifi was hard to connect"

Cons: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."

Cons: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."

Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"

Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"

Pros: "Food and entertainment"

Pros: "quick eficient"
Cons: "long flight"

Cons: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"

Pros: "Great service and great meal options!"

Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Cons: "Nothing!"

Pros: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"

Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"

Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."

Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."

Pros: "Crew was nice. Food was excellent."

Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"

Cons: "It was all good"

Pros: "everything went perfect , tank you KAYAK"

Cons: "Plane configuration; seats were a bit cramped, knee space."

Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"

Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"

Pros: "Excellent service everyone was generous"

Pros: "Wonderful services"
Cons: "Nothing bad to say"

Pros: "The leg space is what got this flight a 3 star."

Pros: "I like the new 350 plane. Comfortable seats, good entertainment and connections. I especially like that you can display cameras from outside the plane on your seat's screen."
Cons: "It was a confusing boarding procedure. We were sorted into zones, but boarded late. So, folks tried to get on all at once. We were in zone 1, and should have been the first economy on, but others just pushed past."

Pros: "Nothing."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."

Pros: "Worst service from hyd to doha"
Cons: "I have travelled fro hyderabad to miami,i had a bad experience at hyderabad air port at qatar counter for baggage Please baggage standards should be unique across all airports travelling from miami they accepted the laptop bag plus 7kg small trolley cabin luggage In retun journey qatar pople said laptop and small trolly bag should be of 7kg .my laptop itself 6kgs is there and they charged me 65usd as excess luggage. I said iwas not charged extra at miami why you are charging extra here ,they said rules are different at miami but in hyderabad this is the case I am very much frustrated on this service ,atleast once in a year i will travell on qatar from next time i never prefer to travel on this carrier. Thanks a lot for great qatar servic"

Pros: "Crew was friendly. Flight left on time!!!!!! :)"
Cons: "Food was served too late. Unable to get a bottle of water as I was dehydrated."

Pros: "Excellent aiways"
Cons: "Nothing"

Pros: "Check was extremely slow & delayed"

Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."

Pros: "The staff was amazing! I started I get a headache- probably because of low blood sugar, and one of the attendant provided me with constant water, ginger ale, and chocolates. It was so sweet- she didn't have to make sure I was okay, but she chose to our the kindness of her heart!"
Cons: "The cramped quarters. I had a very tall person sit practically on my lap the entire flight, as he leaned his chair back the entire time. It left no room for me to use the table for my laptop. I was fortunate that no one sat next to me on my first flight, but for the second one I was not so lucky – so I couldn't work on my schoolwork."

Pros: "Qatar Airways is a nice airline and it's obvious they work on making your flight a pleasant experience with a lot of food, entertainment, etc"
Cons: "My flight was delayed 4 hours upon initially arriving to the airport. While it was important for me to be there when I found out this information because I needed to reschedule my connecting flightso due to the delay, this should not be required. Qatar Airways, knew the flight was going to be delayed at least 10 hours before they announced it. They should have already began the process of rescheduling connecting flights and figuring out problems before passengers arrive to the airport. I probably spent 45 minutes at the ticket counter working things out."

Cons: "Only issue was long transit line in Doha, otherwise outstanding service and comfort"

Pros: "everything especially the vegeterian food choice."
Cons: "everything was excellent"

Pros: "on time, good planes, no problems, good food and service, bags arrived quickly, what else is there to hope for?"

Pros: "Plane is good, seats are comfortable, crew were ok"
Cons: "Food was aweful, you should have like fruiets or somthing for ppl who doesn't like the food, it smelled indian food to me both ways, asked for fruite or snack, they never got back to me after they said we don't have any, but will check, again never came back to me, went after an hr. to the kitchned to find out there was a tray of chips and chocolate, buttom line i was starving both ways from the food, was realy nasty (sorry). If your customers are lots of indians, maybe a reminder for hygiene and picking nose, the man next to me drove me crazy from picking his nose and i told him not to, bath room door they leave it open, limit the indians."

Pros: "Everything was great!"

Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"

Pros: "Flight was smooth and amazing"
Cons: "Nothing"

Pros: "The pilot kept us updated."

Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"

Pros: "Crew was good. Seat uncomfortable and hard."

Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"

Pros: "Delicious food for coach"
Cons: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"

Pros: "The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us."
Cons: "The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically."

Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."

Pros: "Crew"

Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"

Pros: "good service"

Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."

Cons: "Wifi was not working"

Pros: "The cAbin attendant was really good"

Cons: "No problems at all!"

Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."

Pros: "The flight was great from beginning to end. I have no complaints."

Pros: "Bags check-in at DTW Security Check at DTW Boarding at DTW"
Cons: "Food is very very bad on Delta in general for Vegetarian Indians."

Cons: "Poor service"

Pros: "Love the 757 entertainment system"
Cons: "snack mix is not great delayed takeoff"

Cons: "Missed connection"

Pros: "Another safe flight. Crew was very attentive."

Pros: "overall flight great,pleasant trip, courtious well informed crew"
Cons: "In flight entertainment screen down"

Pros: "The plane was really nice. It was awesome being able to view movies on the flight."

Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."

Pros: "Small plane and a short flight, so just snacks and wifi, which was expected and was just fine with us. Crew was great."

Pros: "The boarding was great.as well as the crew."
Cons: "The seats to small and the food was not that good."

Pros: "Short trip"
Cons: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."

Pros: "See above..."
Cons: "See above"

Cons: "Seats are so tight so uncomfortable"

Pros: "On time with no drama"

Pros: "Nice crew, comfortable"
Cons: "Had to check in my carry on because there was "no space" left but after me were some people who could go in with their carry ons"

Cons: "The seats are very small even for a petite person."

Pros: "It's Delta, so I got miles."
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"

Pros: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."

Pros: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Cons: "Hospitality"

Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."

Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."

Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."

Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"

Pros: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."

Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."

Cons: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."

Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"

Pros: "Within Europe KLM short flights are very good. They give you a snack and something to drink without charge."
Cons: "Seats,are a little tight but like most other airlines."

Pros: "Got to Richmond on time."
Cons: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."

Pros: "Una hora de retraso"
Cons: "Una hora de retraso"

Pros: "Upgrading to First Class made it worthwhile."
Cons: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."

Cons: "The touch screen did not work properly"

Pros: "Yes"
Cons: "Nothing. Flight was amazing"

Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Cons: "Bigger seats the new ones are way to narrow"

Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"

Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."

Cons: "Don’t be late"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Cons: "Too hot inside the aircraft"

Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Doesn't"

Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Cons: "Larger meals."

Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"

Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Pros: "Employees were very friendly"
Cons: "The seats were very small"

Pros: "Great service"

Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Pros: "Helpful and smiling cabin crew."

Pros: "Good multi media access and content"

Pros: "Comfort economy well worth the extra."

Pros: "Boarding/unboarding"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Cons: "Service"

Pros: "They were awesome."

Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Pros: "Loads of leg room"
Cons: "Loved everything"

Pros: "We love the flight all the way"

Pros: "captain was great."

Pros: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Cons: "The stinky guy behind me, but that's not the airline's fault."

Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"

Pros: "...The transfer at JFK was terrible"

Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Cons: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."

Cons: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."

Pros: "Flight was delayed by over three hours."

Pros: "Reasonable seat space for economy. Good selection of movies. Food reasonably good. Crew very efficient."
Cons: "Boarding at Amsterdam was disorganized. All economy boarded together. No row number boarding (which was the process for the outbound flight from San Francisco). Lights in economy were not switched off or even dimmed during the flight making it difficult to sleep especially if you had a window seat."

Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"

Pros: "The crew was astounding"

Pros: "Very friendly crew"
Cons: "In-flight system had some errors"

Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"

Pros: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Cons: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."

Pros: "Despite being a short flight, they gave food"
Cons: "Nothing. All ok"

Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."

Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"

Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."

Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."

Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."

Pros: "Excellent service"

Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."

Cons: "Baggage check in was stressful"

Pros: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."

Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"

Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."

Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."

Cons: "shuttle from terminal to plane takes a long time. Flight left late"

Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."

Pros: "Over all pretty good for price."

Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."

Cons: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."

Cons: "Old plane."

Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Cons: "I didn’t have time to make it through customs. Missed my flight"

Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"

Pros: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Cons: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Pros: "The crew was very friendly and professional. The food very good"
Cons: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."

Cons: "Screen broke half way through flight. Food was poor"

Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."

Pros: "Courteous crew"

Pros: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"

Pros: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Cons: "See above and the food was disgusting"

Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"

Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."

Pros: "Priority boarding"
Cons: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."

Pros: "the Airline"
Cons: "The Airport, Security, Boarder control."

Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."

Pros: "leg space in plane"

Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."

Pros: "The flight attendant was very nice to me. TV was very good. space was enough ."
Cons: "We had to pay for wi fi."

Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."

Pros: "Standard stuff"

Cons: "Too crowded"

Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Pros: "Panamá airport is a disaster, unorganized and dirty"
Cons: "Panamá airport"

Cons: "Small leg space"

Pros: "yes, no on sat on my row coming or going"

Cons: "Been non discriminatory"

Cons: "Overall good flight however the WiFi didn’t work"

Pros: "awesome"

Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"

Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."

Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."

Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"

Cons: "See my earlier comments on the first leg of the flight"

Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"

Pros: "Inability to move up seat given 6’0 height and several available."
Cons: "Worst turbulence ever."

Pros: "Great cre"
Cons: "Nothing"

Pros: "I paid $118 for an extra legroom seat (D26) which then turned into a pass through for passengers to cut across to the other side to use the lavatory. This happened throughout the flight, hence took away the comfort I paid for and needed on this long flight."
Cons: "The food. I mean who makes this stuff?"

Pros: "American Airlines officially has the most uncomfortable seats. The seats barely recline at all, the cushions on the seats are thin and they simply pack too many seats on the plane to not feel like you’re packed in a can of sardines."
Cons: "Re-design the seating on your planes. It sucks at this point."

Cons: "I was not notified that I needed a visa as of October 1st, therefore missed my flights. You suck"

Pros: "Comfortable seats with plenty of legroom."
Cons: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."

Pros: "Actually, the entree was good!"
Cons: "As always with American, we take off late - today 25 minutes. Constant announcements disrupting sleep - another common feature. And please don't thank me for choosing American, it's the only option from Philadelphia for the locations I travel to. Recently I traveled twice to Newark (an extra hour away) to avoid having to fly American."

Pros: "The internet and movies"
Cons: "The AC was not turned up it was very hot and even after I asked nothing was done."

Cons: "On time departure. Meal service."

Cons: "Didn’t fly"

Cons: "Very cold temperature in the cabin both flights, could have been warmer. Wore hooded packable jacket and gloves and was still cold"

Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"

Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."

Pros: "The movie selection was great!"

Cons: "rerouted through Philadelphia."

Cons: "4 hours delayed"

Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"

Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."

Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"

Pros: "Went without a hitch"
Cons: "Na"

Cons: "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."

Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "Nothing."

Pros: "Fast boarding"
Cons: "Uncomfortable seats, no entertainment at all, no even TV."

Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""

Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."

Cons: "Pretty astonishing that a 8 hour flight would be on a 757 outdated plane with no entertainment and standard economy seats. The plane still had ashtrays and no internet connectivity. For over $1000/ticket I was extremely disappointed with the quality. Extremely cramped and uncomfortable. Will not be flying with American Airlines again and I suggest you do the same."

Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."

Pros: "That I was found an alternative flight and was boarded swiftly."
Cons: "That my flight was delayed four hours or more and then cancelled so I had to be transferred to a totally different flight in the early hours of the morning and that my luggage was delayed and travelled on a different flight to mine. The entire experience was very discouraging."

Pros: "I can't comment on food or entertainment and there is no N/A option. I did not purchase food or use the wifi for entertainment. The seat I upgraded to was comfortable and spacious even if it didn't recline (I sat in front of the OWWE)."

Pros: "Great first class staff."
Cons: "Nothing"

Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"

Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Cons: "Nothing."

Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."

Cons: "Same as above"

Cons: "airbus A321 doesn't have power ports at seats...."

Pros: "Nice landing."
Cons: "Leg room"

Cons: "No wifi, no headsets to listen to tv"

Pros: "I had ample room and I really like the biscuits"

Cons: "3 hour delay due to maintenance issues on two planes."

Cons: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."