I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
Terrible last row seats many seats available but no offer to move to better seat
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Food has been disappointing in both legs of flight to india
Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Great crew - old style upper class seats on the older fleet now feels dated
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
I paid extra for seating when first booking flight to be in a comfortable economy seat They still changed it to a middle seat regardless. When I asked for it to be changed back to aisle, they could only give me one at the back of the plane in the least comfortable seats.
Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
Qatar Airways is an excellent service provider. The crew members were attentive and helpful. The aircraft was very clean. This was the longest leg of our journey, so it would have been nice to have more leg room for comfort. We appreciated the crew's service of four hot meals to all of us during this long flight. Also, it was helpful that the crew asked us to keep the window shades down for the entire journey, allowing the environment to get lots of rest during the trip. For families traveling with little children, this was helpful to them to keep them settled.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
It was very good. It was a long flight and being a tight with little leg room.
I always fly with Qatar air and you are the best. Keep up the good wor, after travelling with Qatar Air More than 80 times, you never offer to upgrade me.but it happened to my friend companion some time. Any how i still enjoying travelling with Qatar air and wait one day to upgrade me too. Best Regards
Paid $10 for wifi for full flight duration and the wifi wasn’t available after initial 2 hours
My baggage is lost. Flight cancelled, Rebooked ticket through long routes. Mental stress, emotional hurt
The flight overall was good. The attendants did a good job except that 1 female had too much fragrance on. The other things that made the flight unpleasant were out of the airlines control.
Not consistent with the food quality (I mean taste not freshness)
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
Our flight crew were terrific. And they handle a difficult passenger with finesse.
Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
It was an OK flight with below mediocre service by their flight attendants
Crew was great. 2 1/2 hour delay was due to staff needing "rest" was avoidable and self inflicted as United not willing to hire enough crew to keep flight on time.. Ridiculous. The crew and the passengers both suffered due to this.
Horrible Flight significantly delayed. Not due to united issue. But trying to rebook connection flight and get information about overnight accommodation was difficult. Agent did not seem to care or have any interest to help.
Everything was on time Will use united again for sure
Plane outlets in my row not working to charge phone. Staff response was, well it should be. Plug into seed for volume not working well. Had to find the sweet spot for plug in or it would shut off and on.
Fine not above and beyond as I had a connection that was delayed due to maintenance
The power at the seat didn't work and the seat itself was difficult to adjust - this was a business class seat. Flight attendant gave me miles to compensate. The attendant was very professional and on top of his game the entire flight.
Airport experience at Newark was not great. Only one gate open at immigration for US passports when multiple international flights arriving at the same time. Then having to take a train and a bus to different terminal only to have to clear security again, after I had already gone through at my initial departure location. Older plane, no entertainment screens available, and for economy plus, seat was very uncomfortable. Crew was friendly and this leg of my flight was on-time, even though I arrived later than initially scheduled due to 1st flight being over 2 hours delayed and missing my original connection.
I upgraded my seat and was promised it would be next to the emergency door for extra leg room and they said it was premium plus but it was at the back of the plane...same thing happened from Newark to Dubai
Everything except the food and entertainment. It was a great experience though
Bad food, bad service, cold cabin with no additional blankets when asked for (they told me they don’t provide additional blankets). I’m a frequent traveler and this is one of the worst companies I traveled with (by the way I thought that I booked my ticket with Lufthansa but I didn’t see that the flights were handled by United).
