Daily cleaning, installation of cabin HEPA filters on flights from Johannesburg to Virginia
Most visitors from Johannesburg will not be allowed to enter Virginia. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Virginia
Visitors from Johannesburg are not required to quarantine after entering Virginia.
Visitors from Johannesburg must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Virginia.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "Flight was smooth and amazing"
Pros: "The pilot kept us updated."
Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"
Pros: "Definitely pick comfort plus on this flight if you can. You can walk around a lot more on this flight compared to other flights. Food was really good! Recommend the overnight flights...."
Cons: "More leg room would have been nice..."
Pros: "Crew was good. Seat uncomfortable and hard."
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Pros: "Delta planes are spacious and great!"
Cons: "No complaints"
Cons: "If my baggage arrived"
Pros: "The cAbin attendant was really good"
Cons: "No problems at all!"
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Pros: "The flight was great from beginning to end. I have no complaints."
Cons: "Poor service"
Cons: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Pros: "Love the 757 entertainment system"
Cons: "snack mix is not great delayed takeoff"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "The plane was really nice. It was awesome being able to view movies on the flight."
Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Pros: "Comfort Plus seating was good for the long flight, lots of choices for entertainment."
Cons: "Some crew members were rather cold in their manner, either disinterested or grumpy. Electric outlet didn't work. On screen entertainment touch screen was very difficult to use (unresponsive to touch)."
Pros: "The boarding was great.as well as the crew."
Cons: "The seats to small and the food was not that good."
Pros: "Short trip"
Cons: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."
Pros: "See above..."
Cons: "See above"
Cons: "The flight was delayed for 4 hours."
Cons: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
Pros: "Very comfortable"
Cons: "Nothing, besides the flight was slightly delayed but not by long"
Cons: "Older plane and seemingly frustrated crew. They had very little patience."
Cons: "They moved me from my carefully selected seats to a row that would not recline. My flight was miserable!!!"
Pros: "how short a flight it was!"
Cons: "nothing to complain about."
Pros: "I was able to get a gluten free snack"
Cons: "Tried to get an upgrade at the gate and they said our ticket wouldn't allow it."
Cons: "The seats are very small even for a petite person."
Pros: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."
Pros: "Delta is the best--I sat in a comfy seat (middle seat at that) and watched 3 movies during my flight. Couldn't be better!"
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Cons: "The flight attendants were unfriendly and borderline rude. I felt like when I asked for anything or was just up stretching my legs that I was bothering them. There was also quite bit of turbulence in the first two hours- I have traveled a lot and I felt like it took the pilots too long to find a smoother altitude."
Pros: "No headphones available for flight"
Pros: "Friendly crew"
Cons: "Seats too close. Food lacks salads. Fruit salad tasteless--fruit not ripe--looks good, but no taste."
Pros: "The entertainment is always great on delta and they have new snacks now!"
Cons: "Cabin service took a bit longer than normal and we were stuck on the tarmack for at least 30 mins waiting to take off. Not anyone’s fault, just annoying"
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."
Pros: "Got to Richmond on time."
Cons: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."
Cons: "BYOjet cancelled my flight"
Pros: "Drinks were passed out twice while everyone was waiting due to flight delay. There was one flight attendant that was awesome. I had asked for coffee due to migraine. I was stuck in the last row, back of the plane & had seen other people with coffee. The flight attendant told me no, I would have to wait for 3 more hours for coffee at breakfast. A smiling face showed up within minutes & asked if I wanted coffee. She told me that when she hears someone else say "no" that she thinks it should always be "yes". She was the African American flight attendant (wish I would have got her name). She brought me coffee, offered tylenol & checked in on me again later."
Cons: "Food wasn't very good. Most of the service was fair at best, crew, no smiles, looked irritable. Our flight had been delayed about 4-5 hrs so passengers & staff grumpy. Poor selections on the movies. No charging stations in the seat. This plane was very noisy so I was really glad to have noise cancelling headphones. Very expensive to select seats as it was bought through a non-Delta site to get the desired connections."
Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Pros: "Crew are the best!"
Pros: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Pros: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Cons: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Pros: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Cons: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pros: "The crew was excellent and surprisingly the seats were comfortable."
Cons: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Cons: "There was no entertainment available."
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Cons: "The fligh Washington delay more than a hour"
Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."
Cons: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Cons: "Engine noise in the cabin is loud."
Pros: "It was a nice plane and boarding was well organized."
Cons: "I was assigned a middle seat, if not for that I would have given a higher rating."
Cons: "My luggage was lost in Paris. Now I need to wait still."
Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."
Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Pros: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Cons: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Cons: "Security services at Manchester airport...too long and not friendly at all"
Cons: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Cons: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Pros: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Cons: "See above and the food was disgusting"
Pros: "Nothing particular"
Cons: "Nothing particular"
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Pros: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Cons: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Pros: "The crew was very nice and helpful."
Cons: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Pros: "Very old plane with very poor screens where images was horrible"
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Cons: "Too crowded"
Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."
Pros: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Cons: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Pros: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Cons: "The wi-fi did not work on our flight"
Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "Good entertainment"
Cons: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"
Pros: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Cons: "Seat a bit uncomfortable"
Pros: "Same as above, the crew was very friendly and the food was great."
Cons: "Seating was cramped and uncomfortable for a tall person."
Pros: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Cons: "Seat did not recline as much as normal aircraft."
Pros: "Due to delay in flight of amost 2 hrs, the in flight staff was kind enough to offer drinks and snacks while the passengers were waiting in the plane."
Cons: "Terrible communication by the staff on the cause of delay. Also once we landed in Paris, the ground staff was not aware whether all the luggage has landed or not."
"My flight was cancelled and I wasn’t even notified!!! Horrible service!"
Pros: "yes, no on sat on my row coming or going"
Cons: "Been non discriminatory"
Cons: "Overall good flight however the WiFi didn’t work"
Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Pros: "One flight attendant who was on a plane not scheduled for this flight (much smaller plane than scheduled) so lots of people left behind. Don't know her name but she had the best personality and really took care of a lot of people not happy being late of stuffed into a very small plane."
Cons: "Delays happen but DCA is a pretty big hub not to have a big enough plane to get passengers on board who are already delays. You had to pay $700 vouchers to a whole bunch of folks so whatever profit was possible went to vouchers instead."
Cons: "Didn’t fly"
Cons: "Delayed was terrible. I arrived 7 hours later than expected."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Pros: "See above"
Cons: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
Cons: "rerouted through Philadelphia."
Cons: "Sfo-phl flight was delayed just long enough to miss connection. Standbys were full. Instead of arriving at 10a it’s 7p"
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Awesome service"
Pros: "Went without a hitch"
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Pros: "unAnnounced gate change"
Cons: "Running in airport"
Pros: "Big comfy plane"
Cons: "The orange juice"
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Pros: "Clean and new airplane. Crew was very nice"
Cons: "People in front of us were reclining the entire time and our seats right behind them were tight. Did not like having to pay extra for seats"
Pros: "Flight departed and arrived on time. Seats had power jacks."
Cons: "Could not understand pilot communications. First class flight attendant Jill did nothing special to deserve recognition. No wifi on board."
Pros: "Great first class staff."
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Pros: "The flight attendants were excellent."
Cons: "Wish the plane had been equipped with personal entertainment screens on the seatbacks."
Pros: "On time departures. Friendly crew."
Pros: "Nothing to expect from Domestic fight."
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "It was on time and the crew were good"
Cons: "Padlocks being cut of our luggage with no explanation!"
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Cons: "Same as above"
Pros: "Nice landing."
Cons: "Leg room"
Cons: "It was an hour + late. A trip I took from Washington two weeks before was late in both directions."
Cons: "No wifi, no headsets to listen to tv"
Pros: "On my return I had my own seat! Not nearly as cramped. Had soda and pretzels. The air magazine was latest issue! The attended was nice."
Cons: "The seats needed to be shampood."
Cons: "I realize there is no beverage service on this flight . However, I was greatly surprised when attendant walked through cabin with a tray of water to wash down the biscotti she had passed out . Water was room temperature in a plastic cup . Not what I was expecting . I guess it's the thought that counts ,"
Cons: "3 hour delay due to maintenance issues on two planes."
Pros: "The plane was almost empty and so I was able to rest comfortably."
Cons: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."
Cons: "4:00 pm Flight from Charlotte to Richmond was cancelled; Was unable to reconnect on another flight until 11:00 pm. Waited in airport for over 8 hours. No voucher for food or beverage while waiting. Nothing was even provided on plane not even water"
Pros: "No comment"
Cons: "No food or drink given to me. Deliberately ignored by crew."
Pros: "The boarding process was good. Departed on time and arrived on time."
Cons: "No social distancing of passengers on the plane yet there are empty rows of seats."
Cons: "Direct tv sucks! Had to watch trailer 3 times before movie started. If switched to another movie it started part way. Flight attendants instead of one long announcement made three announcements few seconds between thus cutting in and out of movie."
Cons: "working bathroom and entertainment system"
Pros: "Good pilot"
Cons: "Snarky flight attendant. Plane was late."
Pros: "The crew was great."
Cons: "Seating is kind of cramped. More legroom would be appreciated."
Cons: "Wouldnt refund my ticket or change my flight. Fee for everything"
Pros: "The crew is nice."
Cons: "The flight was delayed because of a technical issue and then the plane was very cold for most of the flight. And they said my green-tagged carry on would be at the gate when I arrived in Richmond. But then we arrived and they put it at baggage claim instead where we had to wait 20 minutes for it. Too many things were not comfortable or convenient on this particular flight."
Cons: "Crew was not available, that caused a delay. Bags were not loaded, that caused another delay. Gate was not available upon arrival, that caused yet another delay."
Cons: "Flight was delayed 1.5 hours coming into Denver due to an oil leak they fixed at the last airport. Turned out the leak wasn't fixed. Took an hour to get a mechanic to look at it and then they cancelled the flight. United's partner had no other planes in Denver so we had to sleep there after sitting in the airport for almost 4 hours."
Cons: "No TV Screens, everything needs to be purchased on board."
Pros: "I finally made it"
Cons: "Flight was 4 hours late, the gate agent was rude, the Flight Attendant was so large that he hit my arm every time he passed by, no Entertainment/Internet service. EVERY one of my United flights has been late in the recent past."
Cons: "Worst customer service ever."
Cons: "No air conditioning... the plane was hot"
Cons: "cushion on the seats are a bit dead. I wish they notified us of gate changes at O'Hare."
Pros: "Attentive Crew. Departed on time. Arrived 20min early."
Cons: "No power outlets. No USB outlets. Extremely poor Wi-Fi connectivity. Extremely poor Wi-Fi streaming."
Cons: "Didn’t make the flight because of the airline"
Pros: "The flight attendant's positive energy and the speed/smoothness of the flight"
Cons: "Being 6'6" on a super small plane is never too much fun"
Cons: "I like that they had freer media for us to see and wifi abalibl"
Pros: "MUY BUEN SERVICIO EN UNITED ME GUSTA MUCHO VIAJARVEN UNITED"
Pros: "Food for purchase"
Cons: "Waiting on the tarmac for 2 hours and not being offered food or drink or to be taken back to the gate"
Pros: "The seats"
Cons: "That they lost my bags"
Pros: "The seats on this United flight were far more comfortable than the longer Seattle-Chicago hop. We had more legroom, too."
Cons: "Kept delying the flight for a total of 5hours, and then sat on the runway for 1 hour before take off. Was the worst experience of flying by far. Will definitely go back to delta or American as they are more informative and nicer"
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Cons: "Just before announcements to board, the gate agent advised the plane was being checked out / aircraft maintenance. The creeping delay commenced: 20 minutes, then 15 minutes more, then 30 minutes more, etc... with very little communication about when what going on. Finally, we were advised of a gate change and new aircraft. We landed 93 minutes late. Problems happen but keep customers informed!"
Cons: "Last minute terminal change AFTER having gone through security at another terminal made the trip quite stressful."
Pros: "The crew was very nice"
Cons: "The over all experience"
Cons: "Flight was cancelled and it was too much confusion with no answers. Took forever to be helped. Would not pay or offer a discount for hotel room. Didn't receive a food voucher."
Pros: "Very professional employee! Well thought safety equipments"
Pros: "The flight arrived"
Cons: "United claimed the flight was delayed due to weather but two other flights to Houston were able to leave on time and no other United flights appeared to have been delayed. No apologies, no compensation, did not even give free access to wifi during flight."
Pros: "Nothing at all"
Cons: "My flight was delayed for the next day because the pilot timed out in the middle of the flight. I had to spend the night in a crappy room at the Ramada while others on my same flight got luxury hotels. I got a crappy $20 voucher for food that only got me crappy over priced snacks. It wasn't enough for dinner and breakfast. Since my flight was delayed I missed and lost money to the circus. 1 had purchased tickets for my 5 children my husband and I for a total of $400. The show was at 11 am and I arrived at Richmond at that time. Your airline sucks. To make it worst on my way to Aguascalientes I got stuck in Houston for the night and half a day because yall delayed flights due to snow that never happened. I had to before for food vouchers because I had already gone over my budget with the delay. Overall it was a horrible experience."
Pros: "Very clean and pleasant flight personal great."
Pros: "They were very understanding organization. The flight kept changing . It was like that coming and going"
Cons: "They were very un organization the flight was changed both coming and going it messed my plans up on going and coming and no one cared."
Pros: "On time"
Cons: "Comfort space"
Pros: "The flight crew"
Cons: "The delay from Cancun caused us to miss our connection. The ground crew gave no help, information, or baseline customer service. We were referred to one person after the other only to finally end up in a 3hour line at customer service where we were told we miss the ground transportation and would have to find our own way home. We rented a car from Hertz and drove to Richmond arriving at 5:30am.... very disappointing."
Pros: "Once the plane was good to go everything went smoothly."
Cons: "I don't think it can really be avoided when there is a leak in the plane, but its really hard to be delayed an hour for a flight that takes less than a half hour - and I could've driven that distance quicker."
Pros: "I wasnt on plane long"
Cons: "Our flight was continuously delayed. Our layover actually took than the the drive from DC to Richmond would have taken. I also misplaced my phone on the flight and had no help when I called United looking for assistance today."
Pros: "Flight attendant was fantastic."
Cons: "That it took 2 extra hours to get to Richmond."
Cons: "USB charger ports would be great. The planes seemed a bit old."
Pros: "Flight crew was friendly"
Cons: "They changed our gate from one end of the terminal to another right at the time of boarding and made no announcements. We all found out by text or had to be told by other passengers."
Pros: "personal service"
Pros: "Boarded on time and landed on time."
Pros: "The whole crew was incredible and sweet to me even though j lost my phone on the plane! They helped me look, they stayed after, they lent me flashlights, they went above and beyond. I will never fly another airline again!"
Cons: "Nothing was fine"
Cons: "I arrive to Richmond, Va for a family reunion and with enough time to make the banquet. The baggage services in Newark didn't pack my bag on my flight, the next one afterwards nor the one after that. When trying to contact to see what's the issue nobody answered the phone, for a hour. The bag claim services from when I landed in Richmond didn't have a clue on how to contact Newark or to confirm my bags will be on the flight for that day. I had to do the research and find it myself while she watched a movie on her iPad. Needless to say if I could give a negative star rating I would. I missed the banquet and received my bags the next day and still couldn't get a reason from either airport on why they got left behind."
Cons: "Flight was delayed. Missed my layover. Standby for 7 hours. Lost my luggage."
Pros: "The plane was on time the crew was helpful and friendly"
Pros: "Flight time was quick. It's nice when the pilots are able to take substantial time off the scheduled flight time, width they were able to this time."
Cons: "Not a fan of the seats. Someone needs to come up with a way to build seats with lumbar support."
Airlines flying from Johannesburg to Virginia have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Johannesburg to Virginia
Masks required on board, masks provided on flights from Johannesburg to Virginia
Social distancing seating
Middle seats unavailable to book on flights from Johannesburg to Virginia
Testing for antibodies, testing for symptoms for flights from Johannesburg to Virginia
Waiving of change fees. Search flexible flights from Johannesburg to Virginia