Daily cleaning, installation of cabin HEPA filters on flights from Cape Town to Virginia
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Scores according to KAYAK customer reviews
Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"
Pros: "comfortable seats. Crew was friendly. Food was good."
Cons: "cannot think of any. I am Qatar airways fan"
Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"
Cons: "No gate for departure or arrival. No business class longe in Cape Town."
Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Pros: "Quality aircrafts and entertainment."
Cons: "Service and helpfulness of attendants."
Cons: "I wish to have little more room on seat for long flight."
Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"
Pros: "Helpful,courteous and efficient"
Cons: "Wifi was hard to connect"
Cons: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "Food and entertainment"
Pros: "quick eficient"
Cons: "long flight"
Cons: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"
Pros: "Great service and great meal options!"
Pros: "Quick boarding, good entertainment choices."
Cons: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Pros: "Gate crew was great"
Cons: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Pros: "Crew was nice. Food was excellent."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Cons: "It was all good"
Pros: "everything went perfect , tank you KAYAK"
Cons: "Plane configuration; seats were a bit cramped, knee space."
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Pros: "Excellent service everyone was generous"
Pros: "Wonderful services"
Cons: "Nothing bad to say"
Pros: "The leg space is what got this flight a 3 star."
Pros: "I like the new 350 plane. Comfortable seats, good entertainment and connections. I especially like that you can display cameras from outside the plane on your seat's screen."
Cons: "It was a confusing boarding procedure. We were sorted into zones, but boarded late. So, folks tried to get on all at once. We were in zone 1, and should have been the first economy on, but others just pushed past."
Pros: "The flight attendants were courteous and helpful, the flight left on time and even arrived early"
Cons: "Seat 10H, the transition from coach to business class could be designed a little better so the service carts don't hit the seat occupant when they move between cabins"
Pros: "Worst service from hyd to doha"
Cons: "I have travelled fro hyderabad to miami,i had a bad experience at hyderabad air port at qatar counter for baggage Please baggage standards should be unique across all airports travelling from miami they accepted the laptop bag plus 7kg small trolley cabin luggage In retun journey qatar pople said laptop and small trolly bag should be of 7kg .my laptop itself 6kgs is there and they charged me 65usd as excess luggage. I said iwas not charged extra at miami why you are charging extra here ,they said rules are different at miami but in hyderabad this is the case I am very much frustrated on this service ,atleast once in a year i will travell on qatar from next time i never prefer to travel on this carrier. Thanks a lot for great qatar servic"
Pros: "Crew was friendly. Flight left on time!!!!!! :)"
Cons: "Food was served too late. Unable to get a bottle of water as I was dehydrated."
Pros: "Excellent aiways"
Pros: "Check was extremely slow & delayed"
Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."
Pros: "The staff was amazing! I started I get a headache- probably because of low blood sugar, and one of the attendant provided me with constant water, ginger ale, and chocolates. It was so sweet- she didn't have to make sure I was okay, but she chose to our the kindness of her heart!"
Cons: "The cramped quarters. I had a very tall person sit practically on my lap the entire flight, as he leaned his chair back the entire time. It left no room for me to use the table for my laptop. I was fortunate that no one sat next to me on my first flight, but for the second one I was not so lucky – so I couldn't work on my schoolwork."
Pros: "Qatar Airways is a nice airline and it's obvious they work on making your flight a pleasant experience with a lot of food, entertainment, etc"
Cons: "My flight was delayed 4 hours upon initially arriving to the airport. While it was important for me to be there when I found out this information because I needed to reschedule my connecting flightso due to the delay, this should not be required. Qatar Airways, knew the flight was going to be delayed at least 10 hours before they announced it. They should have already began the process of rescheduling connecting flights and figuring out problems before passengers arrive to the airport. I probably spent 45 minutes at the ticket counter working things out."
Cons: "Only issue was long transit line in Doha, otherwise outstanding service and comfort"
Pros: "everything especially the vegeterian food choice."
Cons: "everything was excellent"
Pros: "on time, good planes, no problems, good food and service, bags arrived quickly, what else is there to hope for?"
Pros: "Plane is good, seats are comfortable, crew were ok"
Cons: "Food was aweful, you should have like fruiets or somthing for ppl who doesn't like the food, it smelled indian food to me both ways, asked for fruite or snack, they never got back to me after they said we don't have any, but will check, again never came back to me, went after an hr. to the kitchned to find out there was a tray of chips and chocolate, buttom line i was starving both ways from the food, was realy nasty (sorry). If your customers are lots of indians, maybe a reminder for hygiene and picking nose, the man next to me drove me crazy from picking his nose and i told him not to, bath room door they leave it open, limit the indians."
Pros: "They hand out wine like it's candy"
Cons: "Also, they hand out wine like it's candy - be careful!"
Cons: "The entertainment did not work good the entire flight"
Cons: "Beef main course overcooked and dry."
Pros: "Planes were comfortable and well maintained."
Cons: "Better organized boarding"
Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."
Pros: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"
Cons: "You canceled my trip"
Pros: "The crew was excellent and the seats are v comfortable"
Cons: "I cant really think of anything"
Cons: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."
Pros: "it was great the crew was very friendly and the food was also good to my surprise definitely fly Lufthansa again"
Cons: "the seating is small there is not much room without touching the other person it is so small the one has a hard time to eat"
Cons: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"
Cons: "My seat was assigned to someone else and I paid for an upgrade but got a center seat with less legroom than what I paid for"
Pros: "See above"
Pros: "I always had a great experience with Lufthansa."
Pros: "Fast boarding."
Cons: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."
Pros: "All good - flight, service all great!!!"
Pros: "Great crew, polite and helpful. Pillow and blanket were a nice touch. Will use them again!!"
Cons: "The food isn't that great though it wasn't horrible. Plane was extremely warm both to me and some seated around me."
Pros: "Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience."
Cons: "Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault."
Pros: "The good think is that it reaches on time . The crew staff is very good food is good to overall it a good exprenice to travel through this airline . I like it"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The food. I don't eat many food and the wasn't much selection."
Pros: "The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!"
Pros: "They were nice"
Cons: "They were good"
Pros: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"
Cons: "Not well organized and food is unhealthy"
Pros: "I liked professionalisam of the flight crew from the start till the end of the flight. They were always nice and ready to serve on 10 hours flight."
Cons: "There were no options for food, I was just told that there was only pasta left while the passenger next to me ate chicken. This was totally unacceptable. I only hope that this was my last trip with Lufthansa."
Pros: "the crew was kind and helpful"
Cons: "the head of the crew( the purser) was extremely rude, inppropriate and unprofessional. I had an upgrade to economy premium because of the disaster with the DC to Franlfurt flight but I still experienced pain because I could not lay flat. I feel that Lufthana should give me a free upgrade to business on my flight back to Miami in October. it's the only way they can repair the stress, and emotional and physical torture they put me through in DC"
Pros: "priority boarding, entertainment"
Cons: "aisle bulkhead seat: curtai separating business class from economy was hanging over my legs."
Cons: "It took too long to drop by luggage. Some of the crew wasn't friendly."
Pros: "Movie selection, wine and food"
Cons: "Crying babies - outside of the crew control"
Cons: "They had grabbed my carry-on luggage at the gate. I specifically told the gate agents that I put heirloom plates that used to belong to my mother in my carry-on. They assured me it would be handled properly. Well this promise turned out to be lie. The plates were broken. Even though they were wrapped. I am sad and angry. My carry-on was small and light. There was no reason that it should be singled out in the first place. Now what?"
Pros: "Service, comfort, movie selections"
Pros: "free wine."
Cons: "Planes are old and cramped. Our plane gave us the "personal entertainment option" which meant you had to use your own device since they are too cheap to upgrade the planes. However, this international flight only had american plugs so anyone without an adapter was SOL. I tried to watch the large screen at the front of my section but they showed the movie Lion that is in Hindi and therefore had subtitles and I couldn't read the words from 12 rows back. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."
Cons: "The crew we had was very impatient and irritated quickly. The flighy attendent name was Jorge. Starting at the beggining of the flight before we took of I asked him about the head phones. One child had one on tye chair and I asked him if its suppose to be on the seat or given later on. He said it will be passed later and then with a patronizing manner he gave another head phone set and said: "I guess we havw an emergency". On the flight, every time he with the food and drinks he just stood there next to me talking over my head with the passenger begind me. Very uncomfortable, especially when it happens 6 or 7 times. When asking what drink we wanted ( the first time), i replied apple and orange juicewith no ice. He replied, with a patronizing manner "this it European company, not American company. Here we don't put ive if you do not ask for it".The incident that bother me the most is one that involved my kids also. My daughter (3 years old) was a bit scared of the flight, tired and did not want to sit on her chair. We tried to keek her on the chair buy she started crying laying down on the floor infront of our seats. Jorge the flight attendant saw her and told me to put her on the seat. Not in a manner I expect out of soneone in the service industry. I told him we are working on it and we will have her on the chair as soon as we can. When I said that he got irritated and a bit aggressive. For no reason the situation became hostile. The flight attendent on the other side (do not know his name). Can over and asked us what we needed amd if we need help. I told the other flight attendant we need 5 minutes and he said OK. After a few minutes she calmed down. Anotger passenger asked Jorge what beer it is and he replied, with contempt, " its German beer, its good"."
Pros: "comfortable seats, good entertainment, good attentive service"
Cons: "Not a fan of cattle call boarding. Back of the plane should load first. Not much variety in the menu selections"
Pros: "ON TIME."
Pros: "Excellent, helpful steward."
Pros: "Food was very good, super nice crew. Good selection of movies. Boarding was great, we are seniors, we didn't ask for assistance beforehand, but the person at the gate called us over and had us board early. Much appreciated!"
Cons: "Seats were just too cramped. We chose seats and paid extra to do that, but the seating charts really didn't give a very good idea of what to expect or how to choose. Announcements were to difficult to understand. Also in the gate area, I couldn't understand names at all. Need to slow down and speak more clearly."
Pros: "I like to fly LH on the BOS to FRA route as they are the only carrier to fly this route nonstop. Usually the service is quite good. The crew is attentive, offers water or juice repeatedly, gives you a warm moist handcloth before the mealservice to clean your hands. Check-in in FRa can be tedious becaiuse of long lines."
Cons: "LH experienced several strikes in the last two years or so. Once I had to stay an extra day, this time I had to cut a family visit a day short. While they handled the rebooking in both cases quite efficiently, not everyone might have the flexibility to change days so easily. It is also disappointing when one has to give up on a planned activity to make it back home on time. Movie selection could be updated and I miss having an actual newspaper or magazine to read on the long flight. Will have to pack my own oin the future."
Pros: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Cons: "Economy plus seats were a disappointment. Instead if the bottom cushion sliding out as with the Boeing 777, the seats recline too much. Uncomfortable getting in and out of our seats. Also, there are not enough restrooms. Lines of 5-7 people were common. I will not fly the A380 again."
Pros: "Loved the business class upgrade"
Cons: "Lack of food choices even in business class"
Pros: "I will always try to fly Lufthansa in Europe from now on. You have courteous and capable employees and all of your systems are set up to be intuitive and straightforward."
Cons: "I will never fly Lufthansa again anywhere"
Pros: "Short and Smooth Flight"
Pros: "That the flight left on time and arrived early. The flight attendant was very friendly but knew his job well, and went the extra mile to be sure we were all comfortable."
Cons: "That the plane seemed noisy (from the back row at least). That the flight attendant did not help me find my seat. After travelling almost 24 hours I was tired and was trying to find the seat using the boarding gate number. I figured out I should have been in 9 D by the end of the flight. Instead I sat in the last row because it was empty and there was not a seat 26A. I almost missed this flight because my boarding pass said 26A and really it was 27A. I did look at the board. I did not compare the board to the ticket, and the numbers were so close my tired brain thought they matched. When it was time to board I checked at gate 26A and she sent me around the construction. I told the guy there (27A) I was looking for 26A and he said to go around the construction. I told him they sent me to him and he insisted I go around the construction. I would have missed the plane if someone else had not come up just then and said he was going to Richmond. At that point I told the guy I was too, and he checked my ticket. Some of the problem was my tired brain and you cannot fix that. Perhaps when someone tells your employee that they have already been sent around the construction the employee should just check the ticket instead of trying to send them back."
Pros: "the flight was on time"
Cons: "After flying Lufthansa from Frankfurt to San Francisco this was dissapointing,old plane,service was just soso."
Airlines flying from Cape Town to Virginia have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cape Town to Virginia
Masks required on board, masks provided on flights from Cape Town to Virginia
Social distancing seating
Middle seats unavailable to book on flights from Cape Town to Virginia
Testing for antibodies, testing for symptoms for flights from Cape Town to Virginia
Waiving of change fees. Search flexible flights from Cape Town to Virginia