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Scores according to KAYAK customer reviews
Pros: "Crew was good"
Cons: "Tvs don’t work. Uncomfortable seats"
Pros: "It was like flying in a Four Seasons but better."
Cons: "Boring movie selections. 80% Marvel films."
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Cons: "Qatar Airways... Never to expect more"
Cons: "At CKG, mobile boarding passes for international are not accepted by the security screening authority, which says only boarding passes printed at the counter are acceptable. The QR counter opens approximately 3.5~4 hours ahead of the departure of the airlines only flight from CKG."
Pros: "Everything was great"
Cons: "Great service."
Pros: "crew was very sweet"
Cons: "food and wine options were terrible"
Pros: "Food choice was good & amazing crew ."
Cons: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."
Cons: "maybe they can offer more snacks on the plain"
Pros: "The crew was amazing. Made traveling with infant little less harder."
Cons: "The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids"
Pros: "Amenities like, Tooth Paste, Brush and Headphones."
Cons: "Liquor and Wines needs Varieties."
Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."
Pros: "Crew was amazing"
Cons: "Nothing really"
Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."
Cons: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Pros: "Service and entertainment."
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Cons: "For 1.5 kilo overwait I’ve been charged $65"
Pros: "Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken"
Cons: "Wish there were a bit more movie selections but only because it was such a long flight"
Pros: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Cons: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Pros: "Plane was very empty so it allowed us to spread out."
Cons: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Pros: "Very good crew"
Cons: "8 hr layover in Doha"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "All good"
Pros: "Every thing is great."
Cons: "Food Seat great service"
Pros: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Cons: "It would be nice to have socks to put on for when I want to take my shoes off."
Pros: "great staff"
Cons: "Some of the head phone are not working at all...."
Cons: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "Completely satisfied. Excellent all the way!"
Cons: "Everything was perfect. Thank You."
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "Professional courteous friendly and communicative"
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Cons: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "Quality of foods and service"
Pros: "My family was happy with the service provided by Qatar airline."
Pros: "view above"
Cons: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pros: "I had a great experience with overall trip."
Cons: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "The crew was amazing. Food was top notch, and, in business class, served to order anytime. The seats were comfortable and the supplied noise cancelling headphones were great. Pillow, blanket and pajamas supplied were all nice quality. Restrooms kept spotless through a very long flight. Best business class I have experienced on any airline."
Cons: "The one glitch was the entertainment system, which froze several times and needed to be re-booted."
Pros: "Crew were friendlier than many other airlines"
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Pros: "Leg room in comfort +"
Cons: "Removal of food trays could be done sooner"
Cons: "I almost lost my flight because of a delay issue, I literally had to run more than 2KM, electrical outlet was not working on business class, a bit disappointing;("
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "Not a lot"
Cons: "Customer service"
Pros: "Crew was great"
Cons: "All was great"
Cons: "Paid for particular seat within 2-3 rows of back galley as unaccompanied minor for my son. For his comfort, he chose an aisle seat. Flight attendants onboard moved him to farthest back row in window seat and he was not able to get out to use the lavatory easily."
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Cons: "1.5 hour delay...no reason given!"
Cons: "More leg room."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Cons: "plane was old, entertainment system wasn't stable and had to reboot several times. no usb outlets to charge. wifi was spotty which is hard to be acceptable when your are paying for it."
Pros: "During the wait the monitors were turned on and we were able to watch movies"
Cons: "Flight got delayed in Atlanta we’re sitting on the plane for about an hour, We didn’t get offer anything during that time."
Pros: "Ease of boarding and deboarding"
Cons: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "Ac not working properly. Hot."
Pros: "Courteous flight attendants"
Pros: "Speedy flight"
Pros: "Speedy boarding and deplaning."
Cons: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Pros: "I, as a tall man, was allowed to move into an exit row with no additional charge. The flights were not full."
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Pros: "Flight was on time"
Cons: "Wifi wasn't working for a while and it was a plane without screens"
Pros: "On time boarding in Seattle."
Cons: "Delayed in Los Angeles for about an hour. Checked on flight tracker and this flight is consistently delayed 20-40 minutes. Why hasn't Delta done anything to improve this?"
Cons: "requirement to wait for seat assignment until at the gate"
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Pros: "New equipment"
Cons: "Late departure"
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Cons: "Delayed over 3 hours with no explanation from Delta or any information. Once boarding finally began, another 30 min went by before they closed the plane again without any explanation. As a connecting flight after a long international flight, it was awful. Unfriendly and impatient staff."
Cons: "The flight crew and staff were all great!"
Pros: "Free tv"
Pros: "Seats in economy had a little more elbow room and space. They offered free movies and free satelite tv as well as better snack options."
Cons: "Not being able to pick seats until the gate. Traveled with 4 friends and all of us sat separate. 4 of us in middle seats."
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Pros: "Good entertainment system with movies and games"
Cons: "No fault of Delta's but we were delayed on the runway for over an hour and we're an hour late. I had to move seats twice the first time because the video screen was freezing up and the second time because it stopped working the third seat was good though. The airplane food was typically horrid."
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Pros: "Every thing went well thx"
Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Pros: "The entire flight was good."
Pros: "Small plane. Very good service. Did not suffer through the crazy multi level boarding calls that some airlines have. No super secret airline clubs that board first. Flying into the Marine terminal is the best part of the trip."
Cons: "The wifi didn't seem to work at all on the plane."
Pros: "They crew were super amazing the food was delicious"
Cons: "Well I’m tall and I was having a little trouble sleep"
Cons: "Everything was excellent! I will be flying with them again!"
Cons: "More space on economy for long flights."
Cons: "Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience."
Pros: "The boarding was a pleasant experience and we got to check in our hand luggage."
Cons: "The vegetarian food options were a little strange."
Pros: "Fabulous service"
Cons: "Not a thing"
Pros: "Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful."
Cons: "Every thing should be replaced starting with the crew."
Pros: "Food was great and the crew were helpful."
Cons: "Seat could have been comfier!"
Pros: "Very attentive crew. Top notch service and care."
Cons: "Lufthansa business class in the 747 is dated and not the most comfortable. No pods and privacy. Entraînement system at my seat was defective"
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Cons: "Poor customer support and no response on phone calls when u tried to cancel my return ticket."
Pros: "Crew was helpful, food was good"
Cons: "Seats could have been better"
Pros: "best take off and landing I’ve ever experienced. 2 meals for an 8 hour flight and all the red wine I could drink!"
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Great crew and on time."
Cons: "Seating a bit cramped"
Cons: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "Nothing at all"
Cons: "I had to wait in line for over an hour to get a ticket to replace the one I missed because of how late the first flight was. As with all my Lufthansa experiences, it was frustratingly slow"
Pros: "On time, smooth fly , good food in premium economy."
Cons: "Too warm in premium economy section."
Pros: "Everything was smooth"
Pros: "excellent service."
Cons: "I always feel that Lufthansa short changes passengers for the flights to the East. 2 tiny washrooms for business class passengers. Toilet lids non- functional. The flat seats are definitely not comparable to ones for travel in the Western Sector."
Pros: "Firstly, the food was great!"
Pros: "Friendly crew"
Cons: "Movies were old"
Cons: "They supposed to check the visa for Europe from the depart airport and they failed to do that .At last in Munich they examined it so hard and had to leave and go back to the depart."
Pros: "Friendly crew."
Cons: "Plane was delayed almost two hours due to fog but I can't blame Lufthansa for that"
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Cons: "crew was not friendly"
Pros: "Better then United airline"
Cons: "Everything was awesome"
Pros: "Comfortable, left and arrived on time , smooth check in"
Cons: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"
Pros: "Flight on time, excellent crew and flight attendant, clean airplane, good entertainment,"
Cons: "Food was horrible, not enough water was offered to stay properly hydrated. check in; nitpicking weight of luggage. since we can only check one piece of luggage instead of two, please don't give me a hard time about 2 lbs extra."
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "I ordered gluten free meals on both of my longer flights and the crew seemed to have difficulty distributing them to the appropriate seats. My flight from Boston-Munich was fine but on my return trip from Frankfurt-Boston, I didn't receive a gluten free meal and the passenger behind me was given my gluten free snack."
Pros: "Meals ok. Pillow and blanket nice."
Cons: "Crew stressed. Could not understand announcements. Rude response when questioned."
Pros: "Boarding and crew were great."
Cons: "That "seats" did not have USB connection (for phone charging)."
Cons: "Food was salty, couldn't eat it. No replacement available Luggage disembarkment took forever"
Cons: "The seats are horrendous. I paid for extra room but the armrests don't move. Other airlines have armrest that move in economy seats. No opportunity to rebook online or at the airport. I flew in this route a month before, and since then I've been trying to change the seats. Lufthansa customer service never called me back. When I tried to call, I was put on hold for more than an hour every time. Never flying Lufthansa again."
Pros: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Cons: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Cons: "Few choice of movies"
Pros: "New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)"
Cons: "They lost Both of my laguages."
Pros: "Attendents were very warm and friendly. The pillow, blanket, water and headphones at the seat were a nice welcome."
Cons: "No reading light that I could control."
Pros: "Great individual attention."
Cons: "Lufthanza is still "rule bound" and somewhat inflexible. Staff had some trouble adjusting to individual request (e.g. one passenger changed her mind on the meal choice and confused the staff member who tried to force the food choice on this older lady). Obviously, dealing with elderly is not the same as dealing with young - this may require some additional training of staff members.On another occasion, two passengers exchanged seats - and it took some time for staff to sort this out at the meal time. A "Muslim meal" was offered to a christian passenger. - The interchange was hilarious."
Cons: "Without having any real complains I felt the crew could of been more attentive and welcoming."
Cons: "same issues with the seats, not very comfortable, not all crew members are polite"
Pros: "Nothing about vayama."
Pros: "The attendant who did help was fantastic! The ride was smooth."
Cons: "My 12 year-old had a screen that was not working and finally we got an attendant to help us out. But until then, I had attendants who were telling us to try things and then they'd leave and not come back to check up and follow through, which left us constantly trying to find someone...one time our call light was on for 20 minutes before anyone attended to us. In addition, the bathrooms were very dirty. The breakfast was a really bad muffin that I couldn't eat."
Pros: "The flight was on time, staff attentive and made frequent rounds. The food was good and entertainment with a fair selection of options."
Cons: "Unfortunately, the day of my travel Lufthansa had a ongoing strike at the Frankfurt airport. The Lufthansa terminal was closed, luckily I was one of the few to get the bus shuttle. Once I arrived at the correct terminal the check in process and boarding was a pleasure, much friendly and competent staff to assist"
Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."
Pros: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
Cons: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Pros: "Crew was super friendly and accommodating."
Cons: "Affordable fares equate to such a small amount of space."
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Cons: "the entertainment on the app didn’t work. and there was no seat back tv things. there was a movie playing in the aisle of the airplane. there was no way to charge any devices while our domestic flight had the tvs on the back of the seats and international plugs for every seat"
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Cons: "Cramped seating and illogical boarding process"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Pros: "Good crew, but terrible turbulence and broken microphone"
Pros: "Seat was really nice. So were the meals"
Pros: "The boarding process was quick, seats were comfy, staff was very nice."
Cons: "Short flight there was no entertainment but that’s ok"
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Pros: "The pilots managed the turbulance and landing in the moutains beautifully."
Cons: "The gate was vhanged three times...announcements unclear."
Pros: "The plane was late but from that point everything was fine."
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Pros: "Flight was on time."
Cons: "Old aircraft, terrible food, practically no entertainment, narrow seats - although they were comfortable."
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Cons: "I know this isn’t Kayak’s issue but American Airlines literally forgot to put fuel into the plane. We were delayed for over an hour and luckily I made my connection in Charlotte but only because they held the flight and it was not full. Had it been full I would have lost my seat."
Pros: "The crew were very kind and helpful, going above what was needed!"
Cons: "Too many delays"
Cons: "I was not sent an email 24 hours prior to my flight to check in."
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
Cons: "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Cons: "They didn't send our luggage leaving Gatwick so it was never on the plane to NYC. We got our luggage 2 days later with no form of compensatory damages to our trip. It was an American airlines plane not British airways. I don't know if I will ever fly out of Gatwick or use British airways again."
Pros: "Flight arrived early"
Cons: "Flight attendants were short and condescending to multiple passengers and made everyone throw away bottled water and food given on the plane threatening that it would prompt search by the agriculture department during customs. Additionally, skipped rows for food service and trash pick up."
Pros: "Excellent service and very friendly; thanks!"
Pros: "Crew was very nice and attentive."
Cons: "Mechanical delay in Rome after we were boarded. Delay caused missed connection in. Chicago. Rescheduled through Charlotte until we protested and asked for a direct flight to Denver. Got one through United. Plane was small and seats were cramped - much more than on the plane over to Rome."
Cons: "Flight was cancelled and we couldn't get out until the next day. They did put us in a hotel and pay for our meals, so that was good, but it was still several hours in line and a big inconvenience. The $30 off coupon for a future Avianca flight is pointless since we live in the US and don't plan to be back in Peru anytime soon. I free ticket or at minimum an upgrad on any star alliance partner would have been appreciated."
Cons: "Food was bad even for airline standards. Seats uncomfortable. There were 2 female crew members who seemed like they didn't want to be there or cared. Movie selection was limited with not many new releases. One of the worst international flights I've been on for a long time."
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Cons: "No yves on the plane like delta. Flight delayed 5hrs"
Pros: "Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer."
Cons: "The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future."
Pros: "Crew was friendly, professional, and communicative."
Pros: "Great boarding service and flight crew"
Cons: "no in flight entertinment"
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Pros: "Comfort was fair"
Cons: "It was delayed - enough to miss the flight"
Cons: "The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight."
Pros: "Everything was great. Flight attendants were enthusiastic and friendly."
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Pros: "Not a crowded flight, Norfolk is usually a easy transit even when busy."
Cons: "Very cramped seating when your 6’ 260;"
Pros: "Early arrival. Smooth flight"
Cons: "Check in was confusing."
Pros: "It was good. One crew at the boarding station was not helpful but another stepped in and she was awesome."
Pros: "Everything was excellent but the decent was probably the roughest I've ever experienced. The poor Stewart ran with bags and wet naps up to touch down. The beverage and pretzels were great."
Cons: "Everything was excellent. We did receive a beverage but no pretzels."
Pros: "The check in process"
Cons: "See above"
Cons: "The delays and cancellations overwhelmed the gate attendant. She was not able to effectively manage the situation and quickly became chaotic"
Pros: "Clean newer plane. Nice staff. Smooth flight. Flight was on time"
Cons: "Tsa frisk"
Cons: "The flight was delayed 2 hours"
Pros: "Despite all the restrictions, my wife and I were able to be seated together."
Cons: "When I booked the flight, I was not aware that I was booking a seriously restricted flight, ie no carry on baggage, can't sit together, etc. This is the first time I experienced these kinds of restrictions on a major airline. I did not like the having to pay for checked baggage of a carry on. A bit too much."
Cons: "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"
Pros: "i was slow getting off the plane but a person was waiting patiently. when i boarded the plane a flight attendant helped me figure out why my luggage wasnt going easily into overhead compartment and at the end of flight helped me get it out."
Cons: "aisles on plane too narrow to get luggage easily down aisle"
Pros: "Flint got delayed"
Cons: "My suitcase was damaged no longer usable"
Cons: "Flight delayed. Missed my 2nd flight. Stuck overnight at airport. Vacation ruined"
Cons: "You cancelled my flight without telling me and you made me miss my flight to Sydney. Your staff didn't help. I want to be compensated for my flight that I missed"
Cons: "Something was wrong with the plane and I miss work"
Pros: "Very little. Flight crews were nice"
Cons: "Flights were delayed by several hours on two occasions. Staff were less than helpful and generally unknowledgable."
Cons: "Near 5 hour delay at departure airport with very poor communication."
Pros: "The space and entertainment was good"
Cons: "2 hrs delay"
Pros: "The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad."
Pros: "Pleasent crew"
Pros: "The crew was pleasant."
Cons: "Delayed for an excessive amount of time before the flight was finally Cancelled. Got stuck waiting for over 7hrs before the flight was eventually cancelled. Barley made it home in time for my grandfather's funeral as a result."
Pros: "Free wifi, snack was yummy"
Pros: "I had not been given a choice of gluten free meal before boarding so I declined the food offered, and the attendant, without my asking her to , went and found something gluten free."
Cons: "The entertainment screen did not work well."
Cons: "Food,crew could be better"
Pros: "Pilot did a great job tried to hit as little turbulence as possible. Smooth landing. Flight attendants were very nice from Norfolk to Newark"
Cons: "Both planes were late, and you sent this questionnaire before flight had even arrived in Omaha"
Cons: "Flight cancelled. Went with another airline. Waited 1:20 to get assistance"
Pros: "Onboard entertainment options were great."
Cons: "United terminal gate crew at Norfolk International was horrible."
Pros: "All flights on time. Always I used the same apps for my tickets!!"
Pros: "The people were really nice. We left on time or early on most flights which was also nice. Like the variety of liquor and prices for beverage that's offered."
Cons: "The in flight entertainment doesn't compare to delta. Our last plane was getting retired so it didn't have any in flight entertainment and the snacks tasted really old. The other flights had spotty connection at best and was hard to connect to their movies."
Cons: "Flight was cancelled"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Pros: "wheelchair and cart to get to my plane because of a knee injury"
Pros: "Appreciated the heads up of slight flight delay and baggage carousel location."
Pros: "Norfolk is always good and professional"
Pros: "The flights were on the empty side so there was an open seat next to me"
Cons: "The first flight got delayed so I missed my connection. My connecting flight got delayed about five times and sat on the runway for over an hour. I ended getting home at eleven PM when I was anticipating getting home st 9:45 AM"
Cons: "Our flight had a "mechanical delay" which drug on for several hours (every 30 min there would be another 30 min delay). This eventually meant we would miss our connection to Munich and had to be rescheduled to the following day. The next day we had another round of "mechanical delays" and just barely made the connection."
Cons: "Typical horror story... Lied to by gate attendants... Hours late to destination with no apologies... Essentially got totally screwed without reimbursement."
Pros: "Absoluteky nothing. I mean literally NOTHING. I take that back, a pilot for another flight who saw my predicament and tried his best to help me figure which flight to take in the morning. Also, as far as floors go, the airport terminal was maybe only the ninth worst I've slept on. Kudos!"
Cons: "Wretched customer service. Flight delayed multiple hours after my ride departed and stranded at airport for fourteen hours with no food or beverage comps, or even kindness from the their agents. Was told "oh well, weather". I had left my remaining cash (and didn't bring my card) with my lady friend to get the kids some nice things (she is driving back on a seperate day and was already two hours away by the time we found out flight wasn't happening in time) and absolutely zero compassion given by United. Also, required to add an 80 dollar uber when I get home because there will be no ride as my orginal ride can't make it. May also have to call out of work. Not even an offer to bump my seat on next flight to close to the cabin or exit row. Two hours on phone with customer service with no offers of even slight compensation even when this entire situation is explained. I get it. I agreed to terms of service, but your service sucked and is costing me an armful of money at this point, wouldn't it be in the slightest interest of theirs to give me a meal, or a room or even a lousy coffee?"
Cons: "After getting pushed back 3 times it finally got canceled and left me and 4 other strangers to drive back home so I wouldn't miss work. Another not being late to work in the military is not good to go."
Airlines flying from Virginia have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia
Masks required on board, masks provided on flights from Virginia
Social distancing seating
Middle seats unavailable to book on flights from Virginia
Testing for antibodies, testing for symptoms for flights from Virginia
Waiving of change fees. Search flexible flights from Virginia