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Cons: The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself

Cons: Their app wouldn't let me pay for a checked bag early so I was charged almost double the cost!

Pros: Crew and pilot great.

Cons: Toilet was dirty.

Pros: Gate was super close to the lounge.

Cons: The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey.

Cons: Seats not comfortable for long haul, better care

Pros: The punctuality and the entertainment

Cons: Perhaps a more organized boarding process

Pros: One of the flight attendants was very rude and seemed bothered when I inquired about a meal since I was sleep when they originally handed them out and said that I would have to wait u til the next meal period.

Cons: She could have informed me they where no longer available.

Cons: Better entertainment selection

Pros: The crew was really good

Cons: Perhaps seats just a bit more confortable. Overall a very good airline

Pros: Nice staff

Cons: Seats are too small, I don't have space for my upper legs.

Pros: Crew had filled overhead lockers with their bags leaving no room for ours

Cons: Their app wouldn't let me pay for a checked bag early so I was charged almost double the cost!

Cons: Leg room was terrible in economy and food was poor from the USA

Cons: Security in Frankfurt - long lines

Pros: Everything was fine!

Cons: Everything was fine!

Pros: Seats were too cramped up, legroom was a problem. A device was under the seat was cramping the leg room. The entertainment selection was very very poor for a long flight.

Cons: Better entertainment selection.