Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"
Pros: "The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!"
Pros: "Very good complimentary lunch - veggie wrap. I was surprised by the quality. Also I like the plane design - there are places to stand while waiting for the rest room, so you are out of the aisle. WiFi worked."
Cons: "Wish they didn’t charge extra for seat assignment."
Pros: "Crew had pleasant personalities.. not stoic annoyed faces"
Cons: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Pros: "Excellent cabin crew!"
Cons: "Boarding on time and announcing changes to the bowrding schedule instead of leaving customers guessing."
Pros: "Actual flight"
Cons: "Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits."
Pros: "Super nice gate agent, doing her best to get us out on time but very clear spoken and nice about it!"
Cons: "No monitors for entertainment!? FA was just ok, nothing bad but sure not a standout."
Pros: "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
Cons: "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Pros: "The cabin crew was efficient and very cooperative. My seven hour flight in economy class could not have gone better. Kudos to Delta for a safe and comfortable ride."
Cons: "A few more audio selections would have been welcome."
Everything in general was great, but we left 30 minutes late
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "I loved the different features on the screen and the excellent. Customer service on this flights"
Cons: "The space on the seat."
Cons: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Pros: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Cons: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."
Cons: "I didn’t have time to make it through customs. Missed my flight"
Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Pros: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Pros: "Crew members were very friendly."
Cons: "It would help to train them on how pour wine without spilling."
Pros: "Good enough amount of leg room. Easy to checkin online."
Cons: "Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle."
Cons: "My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver"
Cons: "Better food better seats and bad movies. Nothing good to pass the time"
Pros: "The Heathrow terminal, Amazing. Why does everyone in window seats keep all the window shades closed -- throughout the entire flight? It was daylight and beautiful outside. Are they all vampires? Why did my overhead light shine on the seat next to mine? Never mind... the flight was fine. Nothing to shout about, except for what I wrote in the next "What I didn't like" box...."
Cons: "I was assigned a window seat. I asked an agent if I could get an isle seat because I am a little claustrophobic. She said yes, and gave me 24D. Great, but I was annoyed and upset that she did not warn me that it was a front seat, with now place to put my personal bag. The wife of the guy next to me was 10 seats away, so I found an isle seat at the back of the aircraft and moved, so she could be with her husband. It all worked out okay, but the agent should have been more informative and have offered the option of that rear seat. It's not nice to be sneaky."
Pros: "The crew as expected were helpful and friendly."
Cons: "The seats were somehow closer together than our flight out so knees rested against the seat in front. The in flight food service had run out sandwiches and the flight was delayed."
Pros: "The plane didnt crash. I liked that."
Cons: "It was Delayed and no one was notified. I was rushing through the endless mess that is London Heathrow only to find a delayed flight - which worked out for me. I just wish I had known. The flight itself was more than 2 hours and not even a complimentary soda? You have to pay for a coke? I've taken 45 minute flights to vegas that offered complimentary drinks and snacks. Pretty odd."
Pros: "Crew and drink selection"
Cons: "3/4 of a sandwich for afternoon tea beyond a joke Barcelona lounge not great"
Pros: "Boarding was seamless and straightforward"
Cons: "Crew - Mostly men that looked like they hated their jobs. They were mostly unfriendly, and getting any of them to crack a smile was like pulling teeth."
Pros: "The Crew was very helpful and friendly!"
Cons: "It was a little cramped for space for my legs and I am not very tall."
Pros: "All flights were on time or early and luggage made it to final destination with me."
Cons: "Wish they had another snack option besides just pretzels."
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Cons: "A/c was broken and got nautious from the heat."
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Pros: "The crews were very kind and friendly."
Cons: "I bought a ticket for ANA but my flight was United. It was ok but I payed extra to get flight with ANA so I was disappointed a bit."
Pros: "Punctual flight, fabulous flight attendants, and the best airline food I’ve eaten in a long time. I can’t remember the last time passengers were given a menu to order food from ."
Cons: "No WiFi on board"
Pros: "Also united forced me to check my bags because I got a basic economy flight will never use them again it cost an extra 50 dollars."
Cons: "Also united forced me to check my bags because I got a basic economy flight will never use them again it cost an extra 50 dollars. The one guy on board was creepy Newark airports eating system made me go to 3 different iPads one for food one for drink and one to pay. Just let me pay when I order!!! Also bad signage"
Pros: "Everything for this flight was as expected for my ticket purchase."
Cons: "I had no problems with this flight."
Pros: "We didn't crash"
Cons: "Leg room is non existent, overweight crew kept smashing into me literally every time they'd walk by"
Pros: "Crew was friendly and efficient. Snacks - coffee and stroopwaffle were MUCH better than what is typically available without cost."
Cons: "Engine noise made safety instruction and pilots commentary incomprehensible. Plane was equipped with wifi, BUT you needed to download an app to get access - which is a catch 22. Couldn't download the app because I needed wifi access, which I couldn't get without the app!"