4.0 OkayJun 13 2021
Cons: Give traveling business folks options to adjust their drop off locations during emergencies when they need to modify reservations. It is ridiculous this can’t be done when most of your customers are business people during the week. I won’t be returning.
2.0 MediocreMay 16 2021
Pros: Staff are unfriendly. The pick-up is inconvenient and disorganized. There is garbage and standing water all over the parking garage and car rental area. We didn't get the car we booked. We had no assistance with our child seat. The car we picked up was dirty and not in great shape. The overall pick up experience took more than an hour. I hate you all.Cons: Y'all need to up your game. You should be ashamed of the way these businesses are ran.
4.0 OkayApr 7 2021
Pros: Car was nice! Which I suppose is the most important part. Clean, odor-free, got a size upgrade, which as a 6’3” man I appreciated. Drop-off was easy and the employee at the Jackson location couldn’t have been nicer.Cons: It literally took longer for me to pick up my car in Memphis than my incoming flight from Atlanta took. It was well over an hour before keys were placed in my hands due to a slow moving line at the pickup counter (my representative was lovely, but had to constantly stop service to assist the other representative. Lovely gesture, slowed down service), and then once I got upstairs to the pickup counter, the crew in the garage could not have been any less helpful. My car was ready, but I had to wait another 30-45 minutes in the line just to be talked to to simply pick up my keys. I hate being that sort of Karen, but there is a line where the service becomes so terrible I can’t keep it to myself. Especially after having to travel last second for a family emergency, this lack of service and consideration for my time and business will keep me from booking Budget in the future unless it’s the only option available, especially at Memphis.
6.0 GoodApr 3 2021
Pros: George was very friendly and efficient.Cons: This location is only open 3 days a week and has 1 person working alone. Although he was able to do it all by himself, he needs help. The wait was long and no more cars were available by 10am. I had to go to a separate location to pick up a vehicle
4.0 OkayFeb 8 2021
Pros: Drop off was smooth other than the fact employee checked out customer who returned car after me first as he was more aggressive to the window.Cons: Wait time for car, I reserved in advance, was well over an hour. Then desk staff asked me if I wanted to wait “ for my car” or take a mid size SUV upgrade. I asked if there was a charge, she said yes yet could not tell me how much til she ran my credit card. Then proceeded to tell me it was$11 more for the wkd, and at frustration to just get a car I agreed. My car was not an upgrade as I was to have an intermediate suv like “ a Nissan Rogue”. In fact I got a compact Nissan Kicks which my 6’5” passenger hardly fit. Just irritated that you charged ME extra, Gabe me a smaller car, and could do so because customers are already angry waiting for so long to get out of the airport
8.0 ExcellentDec 28 2020
Pros: I appreciated that I got the vehicle I requested.Cons: My truck had no tags on it. My pickup was for 4 pm, but I vwas told that I would have to either go to the airport in the truck with no tags or wait until someone from the airport could bring it. I couldn't believe they asked me to drive a truck with no tags. Eventually some tags were put on the truck and I was on my way.
2.0 MediocreSep 28 2020
Pros: Absolutely nothing. This location ruined my vacation after telling me that they couldn’t rent convertibles from this location, even though I rented the car back in April (trip was September). Tried giving me a “deal” by not charging me extra for a “better” car.Cons: Everything. Worst location I’ve ever dealt with. Never tried to make the situation any better.
6.0 GoodJul 21 2020
Pros: My vehicle was in the shop so needed a last minute vehicle. It was a good size. After cleaning it we were able to use for exactly what was needed a short vacation.Cons: The car was very dirty, it wasn’t vacuumed. I had to dis infect it when I got it home. The windshield was cracked and drips of drinks and what not on the doors and seats. For having to pay $65 per day it was pretty gross.
9.6 ExcellentJul 20 2020
Pros: The car was nice in every categoryCons: Not much
8.0 ExcellentMay 28 2020
Pros: Free upgradeCons: Cleanliness of vehicles and line wait time