Book Payless hire cars in Memphis

Memphis, TN, United States
Sep 30 — Oct 7
Memphis, TN, United States
Thu 30/9
Noon
Thu 7/10
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Memphis

Overall rating5.4 OkayBased on 52 reviews
Cleanliness
5.9
Comfort
5.6
Overall
5.0
Pick-up/Drop-off
4.8
Value for money
5.7

Recent reviews

Traveller rating
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Find reviews that mention:
2.0
No cars available despite having reservationPros:Nothing absolutely nothingCons:I showed up at the counter. I presented my confirmation number. The employee told me that there were no cars available for rental. She said she was all sold out. I reminded her that I had a reservation and that I had made that reservation several weeks prior. She said that a reservation does not guarantee a vehicle. I was always under the impression that if I have a reservation that guaranteed me a vehicle. My experience with Payless has been absolutely awful. I will never rent from Payless ever again. And I will tell all of my friends and colleagues about my very, very, very negative experience with Payless. What is the point of making reservation, if having reservation does not guarantee you a vehicle?Reviewed Jun 1 2016
review fromkayak
9.2
Best value, No frills mostly simple and adequate cPros:Newer car, although i was second in line it took 15+ min before i could be assisted which was minor compared to my 7 hour flight delay and lost bag ( see AA for that review). Car was clean and seemed to be an upgrade from what i originally reserved (hyundai accent < kia sol IMHO). however, when i was presented the bill, the employee nearly charged me the $75 surcharge for customers under 25 although I caught the error before signing the contract and forking over the money. She quickly printed me a new contract. Despite her mistake that would have cost my millenial self dearly (i am 28), she was a very pleasant person. When renting from hertz i was able to complete my return in the garage immediately upon dropping off the car. However, although i rented from payless, they shared facilities with avis which may have complicated the return process and forced me to return downstairs into the lobby where i needed to complete my return. Not big deal as i wasnt in a hurry but somewhat an inconvenience. At least the Memphis airport car rental lobby was very clean including spotless bReviewed Jul 19 2016
review fromkayak
3.6
Horrible experiencePros:NothingCons:Took over an hour to receive the car seat. Car ended up having a bent axel because rear tire had extreme uneven wear. Customer service is pretty much nonexistent. They tell you to call the place where you rented it from, but they never picked up(over 2hours) and the mailbox was full. Had to switch out cars and it was a really big pain. I was in another city but to even get it approved was extremely hard. Bad experience. The deposit is as much as your rental cost, which is crazy as most places just charge $50 for deposit then bill you at the end. They set a pending charge of double my rental cost.Reviewed Nov 29 2015
review fromkayak
2.0
Terrible joke of a companyPros:Theresa nothing to likeCons:They show low prices on line. You think you have a reservation but when you show up they say they have no cars. Didn't even want to look up the reservation number. Said they will be sending me a cancellation. I never got a cancellation and had to shop around the terminal and the reserve a car on line from another company By the way. the e tire rental customer service in the Memphis Airport is terribleReviewed Aug 10 2016
review fromkayak
10.0
Pros:Smooth, no problems.Reviewed Mar 7 2019
review fromkayak
4.0
Cons:I had to pay for an insurance that I don´t want to pay. They said it was an obligation in Florida and was not covered by my credit card. That was not known by the renter. Its not fair. I don't know if that is true or not but that should be included in the reservation for the user to choose it or not. I had to pay, otherwise they cannot give me the car.Reviewed Jun 19 2016
review fromkayak
2.0
Customer serviceCons:This company is absolutely worthless if there is no way to get customer service.Reviewed Jul 8 2017
review fromkayak
6.0
Felt a bit swindledPros:The car was nice, though the blind spots on the KIA Sportage are kind of major.Cons:The gas tank was only three quarters full and I was told it was full. I wanted to return to airport or call but my wife did not want me to waste time on a short trip. The woman at the desk was nice, but maybe overly nice. She told me that I reserved an economy car when I know I reserved a mini SUV. She then tried to sell me an upgrade to a mini SUV and said she would give me a deal on a 2017 Hyundai, or $5 per day. I agreed to it because I am a very big man and did not want to be stuck in an economy car. I later looked at the bill and it was $8 per day plus fees and it was a KIA Sportage not a Hyundai. The Kia also smelled a bit like smoke. So no this rental was not perfect and i felt a bit swindled.Reviewed Oct 24 2016
review fromkayak
9.2
Pros:Car was very good and employees friendly.Cons:The signage for Payless at Memphis Airport is very poor, bot in finding the airport counter and in returning the car.Reviewed Jan 30 2018
review fromkayak
5.2
Low tire pressure, car not cleanPros:The staff were very responsive when I told them of the issuesCons:I had to roam around the lot to find the car, there was writing in wax crayon on one of the windows, saying "needs to be cleaned". And there was multiple "low tire pressure" alarms, triggering the check engine light. Once I told the staff about the alarms, they took the car and added pressure to the low tires, which fixed the alarms. But it held me up by ~20 minutes and it could have been remedied before I ever picked up the keys.Reviewed Oct 16 2016
review fromkayak
2.0
NO CARS AVAILABLE - AVOID THIS PLACE AT ALL COSTS!!!Cons:The rude lady at the counter will tell you WE DON'T HAVE CARS, TOO BAD YOU RENTED ONLINE, WE CAN'T BE RESPONSIBLE FOR NOT HAVING CARS - NOTHING ELSE, NOT EVEN A RECOMMENDATION OF WHEN THEY'LL HAVE CARS, WORTHLESS SERVICE AND ORGANIZATION.Reviewed Aug 12 2017
review fromkayak
2.0
Horrible 1st time experienceCons:The rental agent at the counter in Atlanta was rude and only cared about regurgitating the policy and could care less that I'd had a traumatic experience. I was on a business trip and had a blow out, and when I went to exchange the car to make it back home to the Memphis area, I had the worst customer experience in my 41 years of life at the Payless counter by the supervisor Lisa. She wouldn't even give me her last name! I will NEVER use this company again nor will I be using AVIS either because they are the parent company. I went to Alamo after this ordeal and they got me on the road again in minutes.Reviewed Apr 17 2016
review fromkayak

Where can I find Payless hire cars in Memphis?

2491 Winchester Rd, Payless car hires

Address

2491 Winchester Rd

Hours

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday07:00 - 21:00
Sunday07:00 - 21:00

Phone

+1 901 346 4781

Good to know

Most popular location

2491 Winchester Rd

Most popular car type

Standard

Top tips for hiring a car from Payless in Memphis

  • Standard car hires from Payless in Memphis are around 30% cheaper than other car types, on average

FAQs about hiring a car from Payless in Memphis

  • Standard (Chrysler 200 or similar) is the most frequently booked car hire type from Payless in Memphis.

  • Payless has 1 car hire location in Memphis. Take a look at our Payless hire location map to find the best car hires near you.

  • Yes

  • Yes