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Pros: Crew was great. Seats and leg room better than other airlines.

Pros: Crew is was good. I did experienced something I have NEVER experienced before. While people were STILL trying to get to their seats the pilot pulled from the gate. I was extremely surprised that such action was done. Everyone should be seated before plane pulls from the gate.

Cons: Before pulling from the gate all passengers should be seated.

Pros: - relatively new plane, but honestly that's it...

Cons: It was a 4+ hours trip and here is what they don't offer: - no entertainment system and no wifi - all drinks for purchase (even water) - seat very tight and uncomfortable (plus, if you want to select your seat you need to pay) - cannot recline seat Here is their offer: high prices.

Cons: Screen tv was not working.long flight with no tv it’s boring...

Pros: Really liked the flight staff.. great service and all very humorous. More room than on most flights and everything was on time

Pros: Good food and service

Cons: More space in the seats and be able to pick up seats during checking in

Pros: Crew did their job that’s all. Not very friendly.

Cons: My flight Rome to London - I was very surprised to learn we had to buy water, tea or coffee. To give it to your passengers is the least you could do. We didn’t travel for free. This was the very first time I have ever been told, as your partner Aer Lingusdid as wel, that I needed to pay for water.

Cons: Overall it was a very good experience. The crew was bad obliging and professional. The flight took off 30 minutes early from Abu Dhabi. However, it was late taking off from Heathrow. There was a delay of 1.25 hours as the ground crew took a long time to load and get the plane ready at Heathrow.

Pros: Crew was very friendly

Cons: It was 45 min late so that needs fixing

Pros: Seat super small, could not avoid touching other passengers, I am not obese.

Cons: One toilet for 120 economy class passengers, no beverages served complimentary, even a glass of water cost you. Unbelievable cheap, crappy airline now, what a downfall for such a carrier.

Pros: Fast check in. Boarding orderly.

Cons: AC on the airplane. It was extremely hot. We have to use the magazine to fan ourselves....

Cons: Screen tv was not working.long flight with no tv it’s boring...

Pros: Very enthusiastic and pleasant crew who worked hard to provide a meal and drinks to all Business Class passengers on this short 33-minute flight.

Pros: The flight was short and smooth

Cons: Will not fly this airline again. They charge less for online checkin and payment for checked bags than at the airport, except app didn’t allow payment so had to pay full price at ticket counter. Ticket agent wouldn’t do anything about it or answer any questions, horrible customer service.

Pros: Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around

Cons: Free drinks throughout the entire flight

Pros: - relatively new plane, but honestly that's it...

Cons: It was a 4+ hours trip and here is what they don't offer: - no entertainment system and no wifi - all drinks for purchase (even water) - seat very tight and uncomfortable (plus, if you want to select your seat you need to pay) - cannot recline seat Here is their offer: high prices.

Pros: My last answer should have mentioned that the airline I referred to was Loganair not British Airways. Coffee and a Tunnocks biscuit at no charge

Pros: Crew worked hard to keep to time and make passengers comfortable.

Cons: Boarding gate crowded.

Pros: Crew was cheery despite a 14 hr day

Cons: Long delay due to a system crash.

Pros: All crews are kind, friendly and excellent services, the handling of missed flight is good.

Cons: The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect ..

Pros: The crew was very nice. Food was pretty good.

Pros: Very enthusiastic and pleasant crew who worked hard to provide a meal and drinks to all Business Class passengers on this short 33-minute flight.

Pros: Crew was cheery despite a 14 hr day

Cons: Long delay due to a system crash.

Pros: Clean plan that was only slightly delayed

Cons: I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again

Pros: Crew worked hard to keep to time and make passengers comfortable.

Cons: Boarding gate crowded.

Cons: Our luggage was lost and the flight was 1.5 hours late.

Pros: Crew was cheery despite a 14 hr day

Cons: Long delay due to a system crash.

Pros: No

Cons: Baby sharing seat with parent was very crowded

Cons: The plane was old and literally falling apart. Tray tables were disconnecting. Worst part: The flight was delayed for some baggage mixup. Then they did nothing proactively to help passengers with tight connections that were only tight bc the flight was so late.

Pros: Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc.

Cons: Overall it was a very good experience. The crew was bad obliging and professional. The flight took off 30 minutes early from Abu Dhabi. However, it was late taking off from Heathrow. There was a delay of 1.25 hours as the ground crew took a long time to load and get the plane ready at Heathrow.

Pros: Clean plan that was only slightly delayed

Cons: I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again

Pros: N/A on food and entertainment

Cons: Screen tv was not working.long flight with no tv it’s boring...

Pros: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.

Cons: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.

Pros: Crew did their job that’s all. Not very friendly.

Cons: My flight Rome to London - I was very surprised to learn we had to buy water, tea or coffee. To give it to your passengers is the least you could do. We didn’t travel for free. This was the very first time I have ever been told, as your partner Aer Lingusdid as wel, that I needed to pay for water.

Pros: The flight was short and smooth

Cons: Will not fly this airline again. They charge less for online checkin and payment for checked bags than at the airport, except app didn’t allow payment so had to pay full price at ticket counter. Ticket agent wouldn’t do anything about it or answer any questions, horrible customer service.

Pros: The crew was very nice. Food was pretty good.

Pros: Seats were ok. Crew was friendly, attentive and communicative.

Cons: Not much in terms of entertainment

Pros: Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc.

Pros: Good food and service

Cons: More space in the seats and be able to pick up seats during checking in

Cons: The plane was old and literally falling apart. Tray tables were disconnecting. Worst part: The flight was delayed for some baggage mixup. Then they did nothing proactively to help passengers with tight connections that were only tight bc the flight was so late.

Cons: Screen tv was not working.long flight with no tv it’s boring...

Pros: My last answer should have mentioned that the airline I referred to was Loganair not British Airways. Coffee and a Tunnocks biscuit at no charge

Cons: Screen tv was not working.long flight with no tv it’s boring...

Pros: Crew was super friendly.

Cons: I wish I’d have an aisle seat, but flight was full.

Cons: The most comfortable flight of all. Very pleased

Pros: Things were pretty smooth.

Cons: Could have done without the flight delay.

Pros: Crew was the friendliest I have met in a long time.

Cons: Connecting in London too stressful and difficult. I came from Catania enroute to JFK and practically killed myself in Gatwick getting from one flight to another. 2 hours not enough to go through this airport, with its stairs, the "mall," lack of info about what to do, passport & sec check again.

Cons: They broke my guitar

Pros: Seat super small, could not avoid touching other passengers, I am not obese.

Cons: One toilet for 120 economy class passengers, no beverages served complimentary, even a glass of water cost you. Unbelievable cheap, crappy airline now, what a downfall for such a carrier.

Cons: Our luggage was lost and the flight was 1.5 hours late.

Pros: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.

Cons: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.

Pros: Seats were ok. Crew was friendly, attentive and communicative.

Cons: Not much in terms of entertainment

Cons: Overall it was a very good experience. The crew was bad obliging and professional. The flight took off 30 minutes early from Abu Dhabi. However, it was late taking off from Heathrow. There was a delay of 1.25 hours as the ground crew took a long time to load and get the plane ready at Heathrow.

Cons: You charge for water now? And again zero help for passengers with tight connections bc of BA being late

Cons: LHR made us wait 30+ min upon arrival for a gate.

Pros: No

Cons: Baby sharing seat with parent was very crowded

Pros: Crew was cheery despite a 14 hr day

Cons: Long delay due to a system crash.

Cons: The plane was old and literally falling apart. Tray tables were disconnecting. Worst part: The flight was delayed for some baggage mixup. Then they did nothing proactively to help passengers with tight connections that were only tight bc the flight was so late.