Daily cleaning, installation of cabin HEPA filters on flights from Tennessee
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Scores according to KAYAK customer reviews
Pros: "Finally the staggered deboarding. It feels like COVID has actually disciplined us passengers this time and kept us from behaving like unruly cattle once the plane halts."
Cons: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction. Perhaps reservation team can trigger a call to the passengers while they are still at home asking for the documentation validation electronically over a secured database.... just a thought. Again, being a part of the Experience and Innovation team, travel and tourism needs less human interaction, now more than ever. While we digitalized the obvious, the exceptions can remain humanized."
Pros: "The crew was really sweet and making sure passengers were comfortable."
Pros: "Crew was great, but food I like more like Emirates."
Cons: "No headphones and was not possible to watch movie."
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Pros: "To long lay over"
Cons: "Direct flight from South Africa to USA"
Pros: "Very attentive and efficient"
Cons: "maybe they can offer more snacks on the plain"
Cons: "they cancelled by booking just before hour depature.."
Pros: "Most of the crew was really nice and the entertainment choice was great."
Cons: "Asian Vegetarian meal was so-so. Dessert is never good for special meals. Boarding was particularly annoying as there was a document verification line and then the actual check-in. Even if you've done online check-in the document verification people will shout at you and tell you to line up."
Pros: "Convince, as this is good direct flight from Nagpur."
Cons: "Improve quality of crew and service from Doha to Nagpur sector."
Pros: "Overall great service!"
Pros: "Service and entertainment."
Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Cons: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."
Pros: "Excellent overall"
Cons: "LAX boarding was chaotic I think they should announce First people with disabilities Then Business class After that board Economy class from last rows"
Cons: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"
Pros: "Very good crew"
Cons: "8 hr layover in Doha"
Cons: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "Worst customer service"
Pros: "I liked staff , boarding was organized food was not very good needs to be improved"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "Crew were helpful and not interefering in long flight"
Cons: "Flight from Qatar to Seoul was quite old I believe. USB on my chair did not work and media in LCD screens were not new enough. seats were quite old and not convenient for 10 hours flight."
Pros: "the flight was comfortable"
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Really helpful i was the first one out from airport because i was assigned wheelchair."
Cons: "Everything was all set. Only shortcoming was No free wifi"
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "Overall OK food not all that up to the mark"
Cons: "3 out of 4 bags did not arrive even after 1 day of journey completion"
Pros: "Boarding was good and the flight was on time"
Cons: "The food is lowering in quality as time passes. It's very disappointing to see one of Qatar Airways advantages lowering in quality."
Cons: "Norhing really"
Cons: "Missed it because my flight from Colombo was delayed by 6 hrs."
Pros: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Pros: "I liked everything about the flight."
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "Was not a pleasant flight"
Cons: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."
Pros: "Excellent customer service, smooth boarding, good food."
Cons: ""Enhanced" screening at Doha airport not only was more invasive but also held up passengers until end of boarding."
Pros: "flat bed business class seats"
Cons: "flight was delayed by more than four hours. as per the ground staff due to technical hitch but as per the pilot due to run way maintenance in COK. but there were other flights from Emirate, Jet, Ethihad all flying in and out without any issues, so doubt why only runway maintenance for QR.."
Pros: "Everything was great!!! Stewardess were very attentive and helpful. Food was good. Enjoyed the movies on plane. The comfort was excellent."
Cons: "Can't think of anything I didn't like but maybe that I wasn't in Business Class. Just joking!!!"
Pros: "The staff"
Cons: "I thought the flight was fine :)"
Pros: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Cons: "Nothing to report."
Pros: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Cons: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."
Cons: "The boarding was unusually long. We stood in line for twenty minutes to board the plane. This was difficult for many. The staff and airlines were unorganized and scattered."
Pros: "Seat leg room is very decent"
Cons: "very old planes with no wifi. Food overall was terrible. So called 5 star airline."
Pros: "Excellent meals (3) and great service. Efficient minimal layover in Qatar."
Cons: "Coach seating on the plane from Nairobi to Qatar, for 5+ hour flight, very tight and cramped. Coach seating on flight from Qatar to NY was slightly bigger but not as spacious as coach seating on China Southern."
Pros: "Flight canceled without notification"
Pros: "everything was just as comforting as it was pre-pandemic"
Cons: "Everything was great! Would love to be a loyal Delta passenger. I wish the prices were more competitive. Willing to pay more for the quality of experience but Delta always seems sky high!"
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Cons: "Top carrier"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Good flight"
Cons: "Had to check my bag yet others brought on two bin sized pieces. Had to get seat assignment at the gate and rep was rather abrupt with instructions. Smell of fuel in the cabin. In last row which was uncomfortable"
Pros: "Not a lot"
Cons: "Customer service"
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Cons: "Seats are too small. I cant buckle seat belt."
Cons: "No delays. And have the terminal bridge in working order"
Pros: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
Cons: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."
Pros: "The flight was fine"
Cons: "I had twenty minutes to make my connecting flight after my first flight was late to leave. I barely made my connecting flight and my luggage didn’t. It’s very inconvenient to arrive to my destination without clean clothes or a tooth brush."
Pros: "The Delta flight crew was exceptional!! Friendly and accommodating."
Cons: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."
Cons: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Pros: "Liked the food, the crew were cheerful and helpful. Service was great."
Cons: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Cons: "Late with no information"
Pros: "On time. Clean."
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Cons: "Flight attendant took my complimentary new order but then forgot to bring me the food."
Pros: "Delta agents rerouted me in face of weather problems in Southeast so as to allow me to make my LAX to Sydney flight. Well done."
Cons: "Not enough leg room in Economy. I lucked out on transpacific leg with an exit row seat, everything else tight. Movie choices kinda limited and very US."
Pros: "Everything went well...on time, quick boarding and free gate check of bag."
Pros: "On time flight arrival"
Cons: "Baggage Claim was very disorganized. They indicated bags were to be picked up at a carousel that was under construction. When we went to the service desk, they directed us to another carousel which was incorrect. There was no announcement made and there was a delay in updating the baggage claim board."
Pros: "short flight not much to say all was smooth crew was efficent"
Cons: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "The plane was really nice, food was good. I had a pleasant time."
Pros: "Still the best great airline"
Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Cons: "My flight got to New York so late!!!! I missed my international flight."
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Pros: "Distaff who is very friendly and accommodating."
Pros: "gate and plane staff friendly, smiling and helpful."
Cons: "Uncomfortable seats, no cabin service on short flight, no power in seats."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Pros: "Plane was clean, staff helpful"
Cons: "Between the flights being delayed or cancelled, and delta not giving updates or even caring about passengers"
Pros: "nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever."
Cons: "They need to care about their customers and care for their customers better. They have a lot to be ashamed of."
Pros: "The food was good and was served with professionalism.It was an excellent service no doubt."
Pros: "On time and the staff were very good. The food was not great, buy good."
Cons: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."
Cons: "More space on economy for long flights."
Pros: "I didn't like that my bag wasn't delivered from Frankfurt to Barselona"
Cons: "Paying more attention to bags transportation between plains"
Pros: "The downstairs bathrooms were great: five roomy clean bathrooms, always one available. The crew was superb, professional, kind, capable. The entire trip was perfection. The timing of both flights, the airports, it was travel at its best. We love Lufthansa. We have tremendous confidence in them."
Cons: "The food was just okay. A better choice of wine and greater selection of spirits would be nice."
Cons: "Food and seats"
Cons: "The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals"
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Cons: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"
Pros: "Good leg room in aircraft and comfortable seating."
Cons: "My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa."
Pros: "The portion of my trip from San Francisco to Honolulu -- provided by United Airlines, not by Lufthansa -- was frustrating and uncomfortable: more than five hours in a small Boeing 737, which hardly permitted any reclining of the seats.and provided but limited in-flight services"
Cons: "Use a mid-size plane designed for long distances between California and the Hawaiian Islands, including full services."
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Pros: "The crew was excellent! Quick services and very courteous."
Cons: "The screens in the seats could be upgraded."
Pros: "Timeliness of flight"
Cons: "My Tv screen Headphone plug was not working. Also, by the Time i got my food, there was onot vegetarian option available. I’m not vegetarian!"
Pros: "Review for Eurowings"
Pros: "Service is good"
Cons: "Food is not good. But you can't expect that with any airline today anymore. Entertainment system wasn't working at my seat."
Pros: "We very much appreciated you the Lufthansa agent helped us after we missed our connecting flight to Toulouse due to German passport control. She was able to get us on a flight to Munich then on to Toulouse. We were able to get to Toulouse 4 hours after originally planned."
Cons: "Though our flight arrived in Frankfurt on time (6am) we missed our connection to Toulouse (7:20am) because of the passport check in Frankfort. There were only two agents and they were working at a snail's pace. It was incredibly frustrating and if this happens often, those flights shouldn't be advertised as connecting."
Cons: "The flight was late."
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Pros: "food was above average drinks were provided often entertainment selection was great staff was well mannered and smiling"
Pros: "Excellent crew"
Cons: "Seat padding is too thin, i could feel every movement from the passenger behind me, even cell phone vibration in the back seat pocket. My entertainment system was not working, but the attendant was quick to help."
Pros: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Cons: "Just typically being on a plane not much can do about the space in economy"
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "Pleasant flight all around."
Pros: "Could not get skybridge to operate so that we could disembark. United airlines."
Cons: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Pros: "Firstly, the food was great!"
Pros: "I liked the ability to have some air circulation, which was not offered in the first flight, so that was nice. The ride was smooth, quick, and mostly comfortable, although I did wish I could have a little more elbow room. There was no entertainment, but that was also fine because the flight was fairly short. Overall, I don’t have any complaints."
Cons: "Small flight, and just a little bit of elbow room..but no complaints (besides the crying children, but that’s usually a given on a commercial flight)."
Pros: "Everything overall"
Cons: "Slight delay"
Cons: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Pros: "They gave me an exit row seat! Tons of leg room which made the trip for a tall guy like myself super comfortable. Service superb as always with Lufthansa. Checking in luggage very easy (someone actually can do it himself). Boarding fast and efficient."
Pros: "Food was great."
Cons: "Entertainment was frustrating"
Cons: "food seats were not equipped with personal TV screens"
Pros: "Friendly crew, nice food and wine."
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Pros: "food and service"
Cons: "All good"
Cons: "They charged 40 Euro for baggage. On the charge again? Why this was not on any agreement International flights one baggage suppose to be free"
Pros: "Staff was very friendly and caring."
Cons: "No entertainment and half sandwich with some cookies was the only food we got."
Pros: "Overall excellent experience."
Cons: "Flight sat at the gate for an hour due to take-off slot, reached 45 minutes late."
Cons: "It took too long to drop by luggage. Some of the crew wasn't friendly."
Pros: "Air dolomiti - great service, prosecco in a real glass and with small sandwich provided."
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "Crew was attentive. Snack and beverage options were good."
Cons: "aisle seemed narrower. Got bumped several times as people walked by because there just wasn't much room."
Cons: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."
Pros: "The boarding was pretty quick, the crew was friendly and efficient, they were great. Food was good. Good amount of space in economy. I loved the whole experience. I would definitely recommend flying with them."
Pros: "Great, solid and reliable service"
Cons: "Tight turnaround in Chicago"
Pros: "The flight crew was wonderful! Friendly and really attentive the whole trip!"
Cons: "I had ordered muslim meal but was served vegetarian (meatless) meal instead. Muslim meals can be served with halal beef,chicken, mutton or fish / seafood. Food served was substandard and tasteless."
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Cons: "The plane is so old..,"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Cons: "Don’t be late"
Pros: "Great plane and staff"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "Quick flight"
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Cons: "Nothing special"
Pros: "Very friendly and helpful crew."
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Cons: "Bag was lost"
Pros: "Very friendly crew"
Cons: "Tiny old cramped plane."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Cons: "Only 1 drinks round on a 3h flight."
Pros: "Very friendly and helpful crew."
Pros: "Take off and landing"
Cons: "Layover time"
Cons: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Pros: "Nice crew"
Cons: "Not loose my luggage:)"
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Pros: "Very friendly crew"
Cons: "In-flight system had some errors"
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Cons: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Pros: "I like the comfortable seats"
Cons: "Service lag a little"
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Pros: "Crew great."
Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Cons: "There was no entertainment available."
Cons: "There was no entertainment and the food could be better"
Cons: "Baggage check in was stressful"
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Pros: "Flight was in time"
Pros: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Cons: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Cons: "Better in flight entertainment"
Pros: "Flight was delayed 4 hours with no explanation"
Cons: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Cons: "Missed the flight due to late landing from earlier connection"
Pros: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Cons: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Pros: "Service and crew are great"
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Cons: "Old plane."
Pros: "Great service"
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Pros: "It was a wonderful flight and service . Hospitality and welcoming."
Cons: "Nothing everything was amazing ."
Cons: "Horrible Crew..."
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Pros: "Speed, professionalism"
Pros: "The cheese and the bread"
Cons: "The unprofessional staff during boarding and food serving"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Pros: "Punctual, not crowded."
Cons: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Cons: "Air France lost my luggage and they can't find it in the computer system."
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Pros: "No issues, quick trip, friendly staff, comfortable ride..."
Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Pros: "I like service of AF"
Cons: "Delay over an hour"
Pros: "Panamá airport is a disaster, unorganized and dirty"
Cons: "Panamá airport"
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pros: "quick flight 10 min ahead schedule"
Cons: "Left a little late for no apparent reason."
Pros: "Same as above, the crew was very friendly and the food was great."
Cons: "Seating was cramped and uncomfortable for a tall person."
Airlines flying from Tennessee have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee
Masks required on board, masks provided on flights from Tennessee
Social distancing seating
Middle seats unavailable to book on flights from Tennessee
Testing for antibodies, testing for symptoms for flights from Tennessee
Waiving of change fees. Search flexible flights from Tennessee