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Chicago hotels near Rush and Division Streets
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Best Chicago hotels near Rush and Division Streets
"This family-friendly Chicago hotel is located near the beach, within a 10-minute walk of State Street, House of Blues Chicago and Chicago Theatre. Chicago Riverwalk and Grant Park are also within 10 minutes. Grand Station (Red Line) is only a 4-minute walk and State Station is 6 minutes. "
Overall 9,3 Excellent
Based on 1 312 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
10,0
Excellent
8,6
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Pros: Everything. Zero complaints
Cons: Service was boardline TOO GOOD if that is such a thing
Excellent
9,6
Pros: great accomodations and service
Excellent
10,0
Pros: This is a great hotel the atmosphere that employees everyone was great there
Excellent
10,0
Pros: Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
Good
7,7
Pros: Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
Excellent
9,6
Pros: The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed.
Cons: The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
Excellent
9,7
Pros: Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror!
Cons: The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
Excellent
10,0
Pros: Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.
Our unique and recently renovated hotel designed by French architect Jean-Paul Viguier is a 32-floor prism of glass featuring stunning views of Lake Michigan and the Chicago skyline.
Overall 8,9 Excellent
Based on 2 157 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Excellent
10,0
Cons: Rooms too small
Excellent
10,0
Excellent
10,0
Pros: Decoration and restaurant
Excellent
8,8
Pros: The French ambiance.
Cons: A bit expensive.
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
10,0
Excellent
10,0
Excellent
10,0
Cons: Nothing. I thought everything was perfect
Excellent
8,6
Pros: Decor was beautiful
Cons: Breakfast was over priced and not that good.
Excellent
10,0
Pros: Clean, great location, spacious room, free WiFi, nice restaurant and bar, helpful doormen, robes and slippers and separate tub and shower. Lanvin toiletries too. Appreciated that housekeeping checked in with us and brought extra towels/robe for our son.
Excellent
10,0
Pros: beautiful hotel
Cons: bed was too soft
Excellent
10,0
Pros: The location was perfect! Convenient to shopping, restaurants, and nightlife. The size was intimate but with nice public areas to enjoy a snack or cocktail by the fire. The elevators were close to the door and fast and easy in/out access.
Cons: Absolutely nothing! Wonderful hotel for a romantic weekend!!
Excellent
9,7
Pros: Very sophisticated luxury hotel. I loved the service and the French flair. My room was immaculate and the bathroom had more than adequate space for my toiletries.
Cons: The front desk is a bit difficult to get to, but the check in process was smooth. I had a a bit of difficult getting a bellman to collect my bags from storage though I was first in line. Not really a good hotel for children.
Excellent
9,4
Pros: Room was nicely appointed and very functional
Excellent
9,1
Pros: Great service (friendly and attractive receptionist), great location and overall very nice.
Cons: No spa or sauna on the premises. No light in the shower and overall the facilities were less luxurious than other locations (specifically Sofitel Athens), though it was still very nice. Strange decorations for the holidays in the lobby...
Okay
5,1
Pros: The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street.
Cons: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
Excellent
8,8
Pros: Great location, great value for the price.
Cons: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.
Excellent
10,0
Pros: Loved the style, convenience and exceptional service.
Excellent
9,7
Pros: Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile.
Cons: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.
Excellent
10,0
Pros: Great spot. Conveniently located. Pleased overall with the property.
Excellent
10,0
Pros: Another great Sofitel property. The facility, food, etc., all top-notch. And staff could not be nicer ....
Excellent
9,6
Pros: I liked the sofitel before because it had this amazing smell wafting through the entire building especially in the lobby that I loved so much my friend found out what they were using and turns out they were using a scent from a French perfumery which made the whole feeling even more glamorous than it was already. My friend ended up gifting me a candle from the very same perfumery that was the exact scent of the Sofitel Chicago location!
Cons: The scent was missing from the hotel, this was the main thing I was looking forward to and was very disappointed in that there was no luxurious scent to go with a luxurious hotel.
Excellent
10,0
Pros: Great atmosphere! Chic, hip and fashionable hotel that focused on bring art into its theme. Parisian inspired hotel.
Cons: Valet parking was too expensive, $60 plus dollars a day.
Excellent
10,0
Pros: The decor is always beautiful and the staff is always friendly and helpful. Its one of my favorite hotels.
Excellent
8,5
Pros: I would have preferred a discount on the Parking for staying in the hotel.
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
8,2
Cons: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.
Excellent
9,4
Pros: Unbeknownst to me, the concierge worked with my parents to surprise us with a dessert cart and champaign for my and my girlfriend's birthdays. I've stayed at this hotel on three other occasions. I love how centrally located the hotel is.
Excellent
10,0
Pros: So close to Michigan Ave, very clean, a large room for downtown Chicago, and helpful staff. Probably wouldn't be kid-friendly but great when you want a break from the kids.
Excellent
10,0
Pros: The hotel and its location were beautiful, and the staff was extremely nice and helpful. The price was great, and we had an excellent stay!
Cons: That we eventually had to leave. Everything was wonderful!
Excellent
9,7
Pros: Bed was super comfy. Views were amazing. Overall feel was very modern.
Cons: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).
Excellent
8,5
Pros: Great location, beautiful room and good staff.
Cons: Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.
Excellent
9,7
Cons: Many hidden charges, especially for room service, it costs a fortune. Other than that, great stay, friendly staff, good food, exactly what’s expected for a 5-star hotel
Excellent
10,0
Pros: we were traveling with our toddler. the hotel crib came with complimentary johnson & johnson toiletries and a stuffed bear. the room was clean, comfortable and spacious enough to be tolerable with a toddler in the same room. the bathroom was spacious, in excellent condition and well-appointed. we were on a high floor and had a great view of the city.
Cons: it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.
Excellent
10,0
Pros: High-end; great location, staff and food. A classy choice.
Excellent
10,0
Pros: From a previous stay (which was not up to their normal standards) we were noted in the computer and given a room upgrade. Definitely an emphasis on service!
Cons: nothing
Excellent
10,0
Pros: Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.
"Located in The Loop, this luxury hotel is steps away from Chicago Riverwalk and Michigan Avenue. Grant Park and Chicago Theatre are also within 10 minutes. Clark-Lake Station is 7 minutes by foot and State Station is 8 minutes. "
Overall 8,9 Excellent
Based on 1 514 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: My son and I had a great stay at London House! It is located perfectly and is within walking distance or a short Uber ride of Navy Pier, Millenium Park, OTC. The hotel was clean, comfortable, and staff was friendly!
Cons: We tried to eat at the hotel restaurant to avoid going out in a storm. The restaurant is more of a bar setting and the menu is not family friendly. Needless to say we braved the storm, got soaked! Great memory! Lots of good places to eat around the hotel.
Excellent
9,7
Pros: Clean, great location, friendly and professional staff. Love coming here to take a break. I can often find a pretty decent rate considering the location.
Excellent
8,2
Pros: Location and friendly staff
Cons: Bar, location and staff
Excellent
10,0
Pros: Everything was perfect. Amazing views of the river. Only open a month.
Excellent
10,0
Pros: Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.
Excellent
9,7
Pros: Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.
Cons: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.
Excellent
8,2
Pros: Bed was super comfy; lay out was nice. I enjoyed the location. Felt very fancy with great views
Cons: We checked in early and dropped off our bags, no problem. Then we got the notification that our room and digital key was ready, so we made our way back. When we tried to get our bags, no one was there to talk to so we had to go to the front desk and they were going to send them up. We went upstairs with our digital key ready and it didn't work. We had to go back to the front desk, only to have the staff not believe us that it didn't work. They gave us a regular key and we went back upstairs. I had wanted to freshen up but the bags had not arrived. We waited about half an hour but ended up going back to the front desk to remind them to send the bags up. After that, the stay was fine until I was over charged for the room and had to call the hotel to get the correct charges.
Excellent
10,0
Pros: Exceptional customer service training, great rooms, super location
Good
7,1
Pros: Modern, relatively new, comfortable room except for shower head. Nice staff but had to wait on my room way past the 4p check-in time. Staff gave me water and premium internet because I had to wait so long for room.
Cons: I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.
Excellent
10,0
Good
6,8
Cons: Staff were horrendously unhelpful on more than one occasion
Excellent
10,0
Pros: The city is amazing and being able to come back to a great place to rest makes a big difference between a good trip and an awesome trip. The staff was incredibly polite, and the customer service at this place is above and beyond.
Excellent
9,1
Pros: The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.
Cons: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.
Excellent
8,5
Pros: Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.
Cons: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.
Excellent
9,1
Pros: Good
Cons: There should be a parking facility for the guest. I was paying almost the same amount for the parking what is was paying for my room.
Excellent
10,0
Excellent
10,0
Pros: Attention to detail was spectacular, gave over and beyond service
Excellent
10,0
Good
6,5
Cons: Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.
Excellent
10,0
Pros: Location and nightlife
Excellent
9,1
Pros: My go-to hotel for “stay-cations” in the city.
Excellent
10,0
Pros: The rooftop bar is amazing...during the winter, however, the lounge is enclosed and not much to talk about. Our room had a gorgeous view of the river, the bed was comfortable, linens were great, and the big tv was like being in bed at a movie theatre. The workout facility was very cool, like a trip to the future. Great stay, we would do it again for sure.
Excellent
8,0
Pros: Location, design, service.
Cons: Soundproofing could be better, for something so new, too many items weren't working.
Good
6,8
Pros: Location was great.
Cons: We went to this hotel so we could have access to the rooftop lounge. They made it very hard for everyone by saying that it’s Booked all year but if you come and wait in a ridiculous line for a few hours you will get in. Are you booked or not? Another thing was the shower water that took very long to get hot.
"Located in The Loop, this eco-friendly hotel is steps away from Chicago Riverwalk and Michigan Avenue Bridge. Grant Park and Chicago Theatre are also within 10 minutes. State Station is 9 minutes by foot and Randolph-Wabash Station is 9 minutes. "
Overall 8,7 Excellent
Based on 4 662 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,8
Excellent
10,0
Excellent
9,7
Excellent
8,2
Excellent
10,0
Good
7,4
Pros: My friend and I got there on a Thursday night. We asked the manager if we could get an upgrade since I was a gold member and the hotel was more than half empty. She denied us that courtesy. I would understand if the hotel was full but it was totally empty probably due to the bad weather so I will not stay here again
Excellent
9,0
Pros: Location. Close to attractions. Convenient, close parking.
Cons: Hotel was full and they did not have our reservation. Did not accept Kayak.com confirmation number. Needed to call Kayak customer service number for help. Eventually problem was solved and a Hyatt confirmation number was provided. Kayak help was very courteous, but it was an unexpected inconvenience and a bit unsettling to be told a two-room booking was not in the system and the hotel was full.
Good
6,0
Pros: Good location
Cons: Not having a towel when I got out of the shower was a surprise. The hotel could definitely use an update and new carpet.
Excellent
9,1
Pros: Overall very comfortable
Cons: Parking expense
Excellent
10,0
Good
6,8
Pros: Everything was nice except a few things. I would go there again.
Cons: Walls are paper thin. Heard the couple next door. Paid for late check out, housekeeping came the 4 times with privacy sign up
Okay
5,6
Cons: Staff was rude and not accommodate.
Excellent
10,0
Pros: one of the most beautifully designed lobbies of any of the hotels i have visited. huge atrium with dining, bar, check in, etc. over 2 floors. although it is quite large, i was never overwhelmed with it being too noisy.
Cons: look at your bill. they have mini-bar items on the cabinet. if you hit them with your suitcase, you will be "charged" on your bill. the items are on a tray that detects movement & if an item is dislodged from its place, the computer reads that you used the item. POOR DESIGN!
Excellent
10,0
Cons: Staff at door needed improvement. On greeting we had to get out of the car and ask someone to help us with our bags.
Excellent
10,0
Excellent
10,0
Excellent
8,0
Pros: New design - fresh and open
Cons: Wish I realized the West tower had a nicer view (but East tower had nice new rooms - not sure about West)
Good
7,7
Pros: Overall good stay here, the lobby is great with friendly front desk staff and the Big Bar is pretty cool to grab a couple drinks. The rooms were clean and very comfortable.
Cons: The bell hop that helped us with our bags was extremely rude and not helpful. Also the bartender we had was not very pleasant.
Okay
5,4
Pros: Check in was busy but efficient
Cons: Because it was our 10th wedding anniversary I called to have a bottle of proseco waiting for us in the room. I was told they didn't have proseco but it was listed in the menu. The walls are paper thin. So much so not only could I hear the guy next door but I could also hear the person he was talking to on the phone. came downstairs to get my car from the valet and was told it would take 20 minutes. No one said anything when I checked in and there were no instructions that allowed you to call ahead from your room. Bathroom floor was sticky. Overall, the worse hotel visit.
Excellent
10,0
Pros: ALL of the staff! Everyone working there seemed to love their job. A wonderful experience I like the food options from the "market" which is open 24 hours, to the restraunts.
Good
7,7
Cons: Massive hotel. too big. very unpersonal. conference hotel and for group travel.
Excellent
10,0
Excellent
8,2
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Good
7,7
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
9,7
Excellent
8,0
Pros: We ordered a couple of the breakfast burritos and they were delicious! They are also pretty big and could be shared.
Excellent
10,0
Excellent
8,0
Good
6,0
Excellent
10,0
Excellent
9,7
Pros: My Son is an Architect and this was his Birthday gift so we came to see the Chicago Architecture and to sample some of Chicagos fine cuisine
Cons: I really didn't like to see all of the homelessness in the city. Not they we were bothered, but it was sad to see some many people even kids in disparity in such a great city
Excellent
9,1
Excellent
10,0
Excellent
10,0
Pros: Everything
Excellent
9,4
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Welcome to Swissotel Chicago, a modern downtown landmark just steps from the Magnificent Mile. Views from the 662 spacious rooms and suites of our Harry Weese-designed tower sweep over Lake Michigan and the skyline. Energise with a workout in our panorami
Overall 8,6 Excellent
Based on 1 764 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Excellent
10,0
Mediocre
3,1
Cons: Less than expectation
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
8,8
Excellent
10,0
Excellent
8,8
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
8,5
Excellent
8,5
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
9,4
Pros: Everyt
Excellent
9,7
Excellent
9,7
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
8,8
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
9,7
Excellent
10,0
Good
7,4
Excellent
10,0
Excellent
10,0
Pros: the bed
Okay
4,2
Excellent
10,0
Excellent
9,6
Excellent
10,0
Okay
5,6
Pros: The bed was nice.
Cons: I had to have the air fixed twice while there. They were not very quick to assist.
Okay
4,6
Excellent
9,6
Pros: Friendly, convenient, clean, well organized, professional
Excellent
10,0
Excellent
10,0
Okay
5,7
Pros: Location and views
Cons: There was no hot water, staff were not helpful. I never experienced this at anywhere before. there was no hot water for shower and had to check out with no shower!
With a stay at Royal Sonesta Chicago Riverfront, you'll be centrally located in Chicago, within a 5-minute walk of Chicago Theatre and Michigan Avenue. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Chicago? This hotel features 16000 square feet (1486 square meters) of event facilities.
Overall 8,5 Excellent
Based on 2 306 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,0
Excellent
10,0
Excellent
8,2
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
10,0
Excellent
9,7
Excellent
10,0
Pros: .
Cons: .
Excellent
8,0
Cons: Right by elevator
Good
7,7
Excellent
10,0
Excellent
8,5
Okay
5,7
Excellent
8,5
Excellent
10,0
Good
6,2
Excellent
8,0
Excellent
8,0
Excellent
10,0
Good
6,0
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
9,4
Excellent
10,0
Excellent
9,7
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Good
7,4
Pros: Comfortable king size bed with great city view
Cons: suggest addressing the noise, could hear others in their room
Excellent
9,7
Pros: staff super professional and freindly location is great rooms are great
Cons: price to valet parking "free" WIFI in rooms, weak
Excellent
8,5
Pros: Location is fantastic and staff were all incredibly friendly. River views from room were great.
Cons: Facilities in the room were a little run down but clean and comfortable beds and everything else was great.
Excellent
10,0
Pros: Amazing view
Excellent
10,0
Pros: Came early bc we were miserable at another hotel so we showed up at 1030AM Ann's they kindly let us check in for our four nights at that time so we could relax get and shower and unpack before hitting the city. Phenomenal location to all and I mean all things. The whole staff is friendly and helpful. Great city and river views. Would most certainly recommended to anyone visiting the city.
Excellent
10,0
Pros: Have to say I was pleasantly surprised. The reviews worried me but this hotel is amazing and the staff is very helpful. We arrived late (1:30 am) and was given one of their vacation rentals and were told we would need to move to another room the next morning. They upgraded us to a corner room suite for our full stay. The view of the river was perfect!
Cons: Facing the Trump Tower.......
Good
6,2
Pros: The location is fantastically located between Magnificent Mile and the museum campus. It was easy to get to and offered stunning views!
Cons: The hotel room lacked basic amenities. There was no coat rack in the room. In the unpredictable Chicago weather, our weathered coats needed a place to dry. Housekeeping was stingy on towels, shampoo, and coffee. One tiny bottle of shampoo for a potential of 3 days worth of showers for a family will not cut it. They also did not replenish our coffee. When we asked for more coffee, they brought up 1 Keurig cup of coffee, 2 coffee cups, and 3 sugar and cream packages, which did not make any sense. Also be aware that they add $80 per night to your card for incidentals.
Good
7,4
Pros: Great downtown location
Cons: An elevator was down for a major overhaul, fine. One of the three remaining was getting stuck on floors for extended periods of time, and we heard it even fell four floors while someone was on it. Customer’s safety is clearly not a number one concern for this hotel.
Good
7,1
Pros: Nice room on 38th floor with great view. Location was great. Walking and Uber/Lyft is no problem.
Cons: Elevator is really loud for room 3802 but only during high traffic hours. (View made up for it) Restaurant is disappointing for price and selection. If I am going to spend $25 for breakfast $10+ dollars for cocktails or any amount for average food at dinner, there are other options within walking distance that are SO much better. They need reasonable prices to compliment convenience.
Excellent
8,5
Pros: Great price and location.
Cons: The bathroom was not clean, there was a previous guest's hair all over the shower walls. It was pretty disgusting.
Excellent
8,0
Pros: Great last minute room rate.
Cons: Odors in lobby and hallway. Exhaust problems from kitchen.
"Situated near the airport, this hotel is within 9 miles (15 km) of SeatGeek Stadium, State Street and Douglas Park. University of Chicago Medicine and Midway Plaisance are also within 9 miles (15 km). Midway Station is 21 minutes by foot. "
Overall 8,5 Excellent
Based on 650 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: Close to the airport. Easy bus pick up to the airport. Nice breakfast.
Good
6,8
Pros: While I could sleep everything was fine. Also super great that they have digital check in and keys so I don’t have to interact with anyone.
Cons: Their “smart thermostat” shut off during the night making it unbearably hot. I called. She said no maintenance and tried to explain what a smart thermostat is. I just wanted to sleep and told her that. She said flip the switch to the half moon. That doesn’t exist. She lied to get me off the phone then kept putting me on hold when I tried to call back. Only way I could get the air to stay on was to keep a light on. Super awful way to spend a night and that money. Probably switching to Marriott.
Excellent
10,0
Good
6,0
Pros: Better than sleeping on a park bench.....
Cons: Stuff in room was broken....shower handles for example. No linens on pullout and took an hour to get some. Overall just good....not going to be the most memorable but it was ok
Mediocre
3,7
Cons: I was not told that the reservation was moved to the Hilton. I got to my hotel late and it was on a small paper on the door. After then getting to the Hilton, the front desk attendant was in the back and I had the shout HELLO for 15 minutes until she came to check me in. During that she told me there would be a grab and go breakfast starting at 6am. I went down at 6:20 and there was nothing so I’m unsure what was going on with that: but there was a very large line of people and no one at the front desk yet again.
Excellent
8,5
Excellent
10,0
Okay
5,4
Pros: The room was nice, quiet and clean.
Cons: It is over priced. We had to pay and additional $17 for parking overnight in an unsecured parking lot. Needless to say there are no views since it is close to MDW airport, which is why I think it is so overpriced. There was no bottled water in the room. Typically, most hotels provide 1 or 2 complementary bottled waters. I had to call the front desk three times to verify the check out time and kept getting placed on hold.
Excellent
9,7
Pros: The December 28, 2015 rain/ice storm delayed our trip home from Jamaica. Hampton Inn had the best rate for a very last minute reservation. They accommodated the eight of us with ease. They made us feel welcome after an unfortunate travel delay. The rooms are large and clean. Breakfast is wonderful. Would definitely go back even without an unexpected delay. Thanks guys!
"Situated near the airport, this hotel is within 2 miles (3 km) of Rivers Casino, Donald E. Stephens Convention Center and Rosemont Theatre. Allstate Arena and Fashion Outlets of Chicago are also within 3 miles (5 km). Rosemont Station is 20 minutes by foot and Rosemont O'Hare Transfer Station is 23 minutes. "
Overall 8,4 Excellent
Based on 346 reviews
All
- All
- Families with older children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,4
Excellent
9,1
Good
7,6
Cons: room refrigerator wasn't working properly
Excellent
9,7
The Hilton Rosemont/Chicago O'Hare is conveniently located only minutes from O'Hare International Airport, and offers complimentary 24-hour shuttle to and from all terminals. We are located across the street and directly connected via an enclosed sky bridge to the Donald E. Stephens Convention Center. Nearby attractions include Allstate Arena, Rosemont Theatre, Fashion Outlets of Chicago and MB Financial Park. Chicago's CTA Blue Line is steps away and provides quick access to the downtown Chicago area. The city’s convenient transportation takes you to sites such as McCormick Place, Millennium Park and Museum Campus. Sports fans will appreciate how easy it is to catch a game at the Chicago Cubs' Wrigley Field and Chicago Bears' Soldier Field. The Chicago White Sox's US Cellular Field and the United Center, home of the Chicago Bulls and Chicago Black Hawks, are easily reachable. Other nearby sports options include DePaul Blue Demons Basketball, Chicago Wolves Hockey and the Arlington Race Course. The Hilton Rosemont/Chicago O'Hare offers lavish comfort. Our rooms feature Serta Suite Dreams® bed with pillow top mattress, well-appointed sheets and down comforter and soothing bath amenities. The sound resistant windows ensure a peaceful sleep. Wireless internet access is available in all guest rooms (usage fee), and self-parking in covered garage (usage fee) adds to the hotel's convenience. The Hilton Rosemont/Chicago O'Hare is about service. There are 26 meeting rooms conveniently located on the first and second floors including two ballrooms accommodating up to 800 people. Comfortable, high-back reclining conference chairs designed for the full-day meeting attendee are standard at our hotel. Modern telecommunications and A/V systems are available with full conference capabilities. Applicable fees may apply to certain. Please contact the hotel for any questions.
Overall 8,3 Excellent
Based on 514 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5,7
Cons: There was no warm blanket on the bed. It felt like there were 5 sheets stacked together but no warmth. Room by the elevator was noisy. Not handicapped and was put in handicapped room which was kinda annoying.
Excellent
8,8
Excellent
10,0
Excellent
10,0
Good
7,7
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
8,5
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
9,7
Excellent
8,0
Cons: No microwave or mini fridge in the room and room service was a little pricey. Bathroom wasn't as nice as I expected
Excellent
10,0
Pros: The facilities and staff were very nice. The restaurant and bar staff very friendly and accommodating. Room was comfortable and spacious. Good location.
Cons: We booked a king bed but during check in was told the website I used is whatever is available. Wasn't happy about that. They did switch us the second night when one became available for the rest of our stay. The website thru Kayak was GetaRoom that booked the room. So I suggest to confirm your type of room before you stay if you go thru that website.
Excellent
9,7
Pros: Clean setting and great staff
Cons: More verity in food selections.
Excellent
8,6
Pros: The young woman at the front desk was exceptionally helpful. She was extremely pleasant and helped me out immensely. I can't remember her name exactly, but I believe it started with a K.
Cons: The service at the hotel bar. I stopped in twice over the weekend and could barely get the bartender or server's attention long enough to place an order or even pay the check! They were both eastern European.
Excellent
8,5
Pros: I was only there for half a day for a layover. The staff was really nice and professional. They were able to move me to a different room when mine began smelling of cigarette smoke. They also retrieved my kindle from the previous room when I forgot it.
Cons: The hotel itself was older/not in the best condition as portrayed in the photos
Excellent
8,0
Pros: Rooms were really big, great staff, clean hotel
Excellent
10,0
Pros: Ease of getting from O’Hare and back. The staff was excellent, checking each day to ensure our comfort and pleasure. Dry clean and beautiful!! Would stay again on my travels!
Cons: Nothing!!
Excellent
8,0
Pros: Big room
Cons: No free wi-fi
"Situated near the airport, this hotel is within 3 miles (5 km) of Rivers Casino, Donald E. Stephens Convention Center and Rosemont Theatre. Fashion Outlets of Chicago is 2.9 mi (4.7 km) away. Cumberland Station is 24 minutes by foot and Harlem-O'Hare Station is 27 minutes. "
Overall 8,3 Excellent
Based on 489 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6,0
Excellent
9,1
Excellent
9,1
Excellent
9,7
Pros: The staff was so friendly and welcoming, even my teenage daughter commented on how nice everyone was.
Excellent
8,0
Excellent
9,1
Excellent
10,0
Excellent
10,0
Excellent
8,0
Pros: Took my family of 5 here to stay, everything was great
Okay
4,5
Cons: It was mediocre
Excellent
9,1
Excellent
8,0
Excellent
8,0
Excellent
8,0
Excellent
9,4
Pros: The penthouse was beautiful. Close to the blue line.
Cons: The pool was warm
Excellent
9,4
Pros: This hotel is close to my regional office and I stay here about 4-5 times a year. First, the staff is very friendly. I also love the room size and QUIET heating/cooling with a regular thermostat. I don't like the units that are built in to the wall and noisy. You stil have three fan settings on the thermostat so you can turn it up if you need some white noise. The continental breakfast isn't outstanding. But, it is a notch above most.
Cons: Parking is free. But often the lot is quite full and the only available spots are in the far end of the lot in an overflow area. However, this is a minor complaint. It's still a minute walk to the front door.
Mediocre
2,0
Pros: The room was nice enough..beds were comfortable but the management staff needs a complete recourse in customer service
Cons: The staff was horrible.. We were booked for two nights three days..our first day in we returned to our room to find that our belongings had been went through an that outr money was missing.. We informed the manger on duty who stated that he was unable to help us or even willing to speak to us on the subject that we would have to call the police..to make a long story short..after a long 24hrs of phone calls to the police ..Marriott corporate and having to deal with another rude an unwilling to help manager the next morning.. It took calling hotels.com before we finally got some justice. Not once did this hotel offer their sympathy or any suggestion as to accommodate us better in the situation. They completely detatched an we just checked out. I strongly suggest that you remove this hotel from your list for the sake of your guest safety and privacy.
Good
6,2
Pros: Close to airport
Cons: Giant party raged until we left at 4 am making sleep nearly impossible and the hotel did nothing. There were dozens of people in and out of room and people making out in the halls.
"Situated near the airport, this hotel is within 9 miles (15 km) of SeatGeek Stadium, State Street and Douglas Park. University of Chicago Medicine and Midway Plaisance are also within 9 miles (15 km). Midway Station is 24 minutes by foot. "
Overall 8,3 Excellent
Based on 219 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
9,7
Good
6,8
Pros: The staff was very welcoming and did a wonderful job of giving us a comfortable stay.
Cons: The continental breakfast was very disappointing and limited. The hotel was also pricier than what it's worth.
Excellent
10,0
Pros: One of the nicest hotels in the Midway complex.
"Located in Clearing, this hotel is within 9 miles (15 km) of SeatGeek Stadium, State Street and Douglas Park. University of Chicago Medicine and Midway Plaisance are also within 9 miles (15 km). Midway Station is 23 minutes by foot. "
Overall 8,3 Excellent
Based on 183 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
9,1
Excellent
8,0
Excellent
9,4
"Located in Lakeview, this hostel is within a 10-minute walk of Wrigley Field and Vic Theatre. Briar Street Theatre and DePaul University-Lincoln Park are also within 2 miles (3 km). Addison Station (Red Line) is only a 2-minute walk and Belmont Station (Red Line) is 9 minutes. "
Overall 8,2 Excellent
Based on 667 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6,0
Pros: Everything was ok
Cons: Nothing
Good
7,7
Excellent
8,5
Excellent
8,0
Cons: Everyone was friendly and respectable
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: Comfy beds. Nice staff. Nice location.
Cons: Nothing displeased me.
Excellent
9,4
Pros: The facility is extremely welcoming. The staff are very helpful and nice. Much is provided at a low cost. I went to Chicago on a whim and ended up staying for three nights at Wrigley Hostel. I absolutely enjoyed my stay and would gladly stay there again.
Cons: The only down side, if one can call it such, is the location. The hostel resides in a very nice neighborhood. I was not concerned about safety. However, this nice neighborhood is about fifteen minutes from the city center. You will end up riding the subway a lot.
"Located in the heart of Schiller Park, this hotel is within 2 miles (3 km) of Rosemont Theatre, Donald E. Stephens Convention Center and Fashion Outlets of Chicago. Rivers Casino is 3.1 mi (5 km) away. Schiller Park Station is 24 minutes by foot. "
Overall 8,2 Excellent
Based on 595 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2,0
Pros: The bed seemed clean.
Cons: There was a fan in the bathroom which I couldn't turn off, it ran all night, so no sleep. No TV channel listing, no wifi instructions or security. TV reception was terrible on all channels. Vending machines sold out on multiple floors. Staff was slow and rude.
Excellent
10,0
Pros: Staff was friendly and professional
Cons: Would have liked to have seen cameras in the parking lot but definitely not a deal breaker
Excellent
10,0
Good
6,0
Excellent
10,0
Excellent
10,0
Pros: Employees
Cons: Stay too short
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
9,4
Good
7,7
Pros: It was much nicer than I expected for the price range. We liked the rooms, the place looked clean and people were nice.
Cons: There seemed to be a bad water leak in the 4th floor at the ice machine. We reported it but it did not seem that they pay much attention. However, we stayed for only one night so I cannot tell for sure if they did not fix it.
Excellent
9,7
Pros: Romm was great, liked the separated space of living room and bedroom. Breakfast had great selection
Excellent
9,4
Pros: no airport noise, large rooms, clean, comfortable, nice staff.
Cons: air conditioner was loud
Excellent
10,0
Pros: This hotel was a nice surprise and left a good impression. The check in staff where friendly and helpful. Wifi was quick and easy to access. The restaurant in the lobby had good food, nice sports bar. Their Shuttle service to the airport runs every half hour, and the hotel is not far from the airport. If I find myself in Chicago again this will be the place I stay for my visit.
Cons: I had no complaints.
Excellent
9,1
Pros: I liked the size of the room, the amenities were exactly what I needed. The decor and the accent walls were lovely! I also liked that they were able to accommodate my request to be given a room on a higher floor, as I had read reviews that it can get quite loud on the weekends. Piping hot showers, and even make up remover towels with their soaps were a nice touch.
Cons: I really didn't like that no one had informed me that the free airport shuttle stops running at 2am, when my flight was delayed and I didn't arrive until after that, especially after having called the hotel beforehand to make sure I would still have a ride. Neither their own website, nor kayak, nor booking.com had this informations. This was one of the main reasons I chose this hotel, and after having spent all evening and most of my night traveling, this was the absolute last thing I needed to be worrying about, was safe transportation at 3am.
Excellent
8,5
Pros: Clean, comfortable rooms and very friendly front desk staff. Helpful as well.
Cons: The shuttle service was very unreliable, almost made us late for our flight out of Chicago. The location wasn't that great.
Good
7,0
Pros: The Staff was amazingly helpful with travel questions. Our flight arrived early and they kindly held our bags in the office until check in and gave us breakfast even though we hadn't stayed the night yet. The shuttle from the airport and to or from car rental and Rosemont Train station just by calling is a huge advantage at no extra cost. This allowed us to catch the Blue Line strait into Downtown Chicago easy as can be and we just called for a pick up after sight seeing. Very nice service
Cons: If your room is over the side of the building with the Bar you hear the DJ and Music very very loudly even on 3rd floor On a sunday night from 6pm-1130pm Very disruptive - louder than tv or radio - could hear in the shower. No other choices within walking distance for shops or food Without shuttle or a car you are limited to what is in the hotel.
Excellent
10,0
Pros: Had a great location, friendly and helpful staff. Having parking and airport shuttle was awesome. Early breakfast (prior to 6 am ) is missing but the ALDI right behind made it possible to prepare a simple breaking the room.
Okay
4,8
Pros: Good location relative to airport.
Cons: Noise from the party room and bar downstairs until 2:00 a.m. Do not take a room on the 2nd floor, particularly on a weekend. I spoke on several occassions with the manager, who indicated that because we booked a room via Kayak he would not move us without paying an additional $50.
Excellent
8,8
Pros: The layout is simple and cozy. The bed is so comfy and fluffy yet firm. Lots of outlets. Lots of lamps. Good curtains to block out light. Awesome Fan/Heater/AC unit.
Cons: No ventilation in bathrooms or room in general. No way to open a window either. The air was so dry, then after a shower, too humid because you'd to leave the door open or else you'll pass out in a warm-hot shower temperature. Switching the temperature back & forth to find a comfortable climate was tedious and the air stale. It made us so dreary and uncomfortable we shortened our stay to 2 nights instead of 3.
Excellent
9,4
Cons: The food at the bar was below average. There wasn't any place close by so I decided to eat there. Still, I don't think I will eat there again. Room was great for the price.
"Located in The Loop, this hotel is steps away from Columbia College Chicago, Museum of Contemporary Photography and Auditorium Building and Theatre. Fine Arts Building and Buckingham Fountain are also within 5 minutes. Harrison Station and Chicago Van Buren Street Station are within a 5-minute walk. "
Overall 7,6 Good
Based on 7 232 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,4
Mediocre
2,0
Pros: Nothing
Cons: The room was dirty and so were my bath towels, also not to mention the hallway smelled really bad. Most importantly the staff were very rude when I informed them of my dirty room.
Okay
4,2
Pros: Good location, cheap rates
Cons: Horribly outdated, very little actually works, paper thin mattresses, tiny televisions, horrible room temperature control, smelly common areas, old elevators, run down, paint chipping. Will never stay here again!
Good
6,2
Cons: Couldn't control temperature in room, small, no microwave or frig, parking cost very high, looks old and dingy, can hear everything thru walls
Okay
4,0
Pros: Location, cheap
Cons: The lights didn't work in the gym. The layout makes no sense, the stairs lead you into empty convention rooms or facility areas with no guidance on how to get out.
Okay
5,1
Good
7,7
Pros: We were very impressed walking in (besides having to pay almost half the cost of the room for parking), loved the well maintained older look of everything.Staff was fantastic, views were great!!
Cons: Just wish parking fees had been better known upfront. Beds, pillows and bedding weere not the most comfortable but would still stay there again.
Mediocre
2,0
Cons: I booked room when I get there they gave me room like motel old smel bad pain every when bathroom not clean I went back to change it they gave me one was kk but still they need to renew this hotel location it's good but hotel need to be close for renewing front desk they should smile with customer was 2 they were with sad faces I don't know why
Okay
5,4
Cons: so many fruit flies in the bathroom! the showerhead was so clogged that the shower sprayed over the curtain and all over the bathroom mirror, leaving about 3 streams of lightly pressured water to shower with.
Mediocre
3,4
Pros: Location
Cons: Bed was super hard, room was way too hot, stay was not friendly at all.
Okay
4,0
Pros: Overall the place is clean and has a lot of history. If you don't have a ton of money and want to stay downtown this is the place to go. Just beware that you are staying in an aged hotel with all the issues of something old.
Cons: The issue with history could mean excessivve wear and worn out. The amazing art deco elevator doors opened to an evelvator with a hole in the floor. Our room had a toilet that would not work, which turned into it not flushing after it was fixed. The drain in the tub didn't work and the noise from the local el train made you felt like you were sleeping on the rails. The room had only two very uncomfortable chairs and table and the TVs were placed in odd locations which were not friendly for watching from the bed, which was the only place you had to sit in the room. The staff was not helpful and need to learn customer service skills.
Okay
5,6
Pros: Price, location
Cons: Old, smell, small rooms, uncomfortable beds, dirty
Excellent
10,0
Pros: Cold drink water available all the time in the lobby , the hotel is clean very polite workers, location was fine and the price for December it was perfect , it was my second time in that hotel and I will come next year too
Cons: 0
Excellent
10,0
Pros: Great location and rich history - opened up the windows for cool air at night.
Okay
4,0
Pros: location
Cons: beds uncomfortable stintch on the rugs needs rehab
Good
6,2
Excellent
8,2
Excellent
8,5
Good
6,5
Mediocre
2,0
Pros: We checked into a room on the 5th floor and pulled the sheets back to discover a live BED BUG and evidence of bed bug activity. Our room was upgraded after complaining to the front desk and upon inspection of the new room, we found the exact same thing! We then requested a refund and left!
Mediocre
3,1
Cons: there were a few misunderstandings about the payment for my room (since it was a business trip I was not to pay with my own credit card), and the staff (especially the head of staff) was very rude to me when I explained her about the misunderstanding. They had me picked up in my room by the hotel officer as if I were some kind of criminal. The service was very bad and the staff at the reception always seemed tired of their work.
Good
7,7
Pros: The hotel was located directly across the street from our destination and within walking distance to Union Station. The restaurant in the lobby was a perfect stop for a great-tasing bowl of soup after the performance we attended.
Cons: The rooms were comfortable but dated - the hallways had poor (florescent) lighting which make them look gloomy. Wallpaper was coming off in some areas.
Good
6,2
Pros: Great location. Economical. Kitchenette was handy.
Cons: No guest service. Never answered the phone. Very little toilet paper. No new linens or towels, even with a longer stay.
Okay
4,0
Pros: The location downtown was great and the staff was very friendly.
Cons: The rooms were aweful! Did not want to take shoes off in room, things falling apart, holes in the wall, terrible bed, no A/C. The hotel seems to control the temperature, you only choose fan level.
Okay
4,5
Pros: Clean, staff is friendly
Cons: The beds weren't comfortable , the room only had a heater no aie conditioner
Good
6,0
Pros: It has good location close to the Mellinnium park
Cons: it was a little bit noisy.
Okay
5,7
Pros: Nice big bed. Hot shower on 10th floor. Great location. Easy to get to from Union Station and to my destination and food choices.
Cons: Hot room - probably nearing 80 degrees. Only remedy was to shut off the fan and crack a window but it was 16 degrees outside. Never was able to find a comfortable temperature.
Excellent
8,8
Pros: I loved the location and history of this hotel. It wasn’t fancy but it was clean and the bed was very comfortable.
Cons: I really wish they had water available in the lobby. They had containers out there but they never had water in them at all for the three days we were there.
Good
6,3
Pros: Congress Plaza Hotel is in a great location, with access to restaurants and shopping downtown.
Cons: This is not a good place to stay if you need reliable internet. The lobby's connection was good, but the connection in the rooms was abysmal. Not only was the connection slow, but it would turn off for hours at a time, and the staff really had no idea how to solve the problem.
Good
6,3
Pros: The bed was very comfortable and the bathroom was very clean.
Cons: The air conditioner made a very loud clicking noise multiple times during the night. I was very surprised by this but the room did not have a microwave or mini fridge! The bathroom floor and room floor is not leveled so I bumped my foot multiple times.
Okay
5,7
Pros: Good location. Friendly and efficient staff.
Cons: Upon our arrival we loved the vintage aspect of the hotel. We attended a concert at the United Center and then were planning on coming back to our room for bed. When we arrived back to the hotel we discovered that there was a large Halloween party going on downstairs. When we got to the room it was almost 2am and the party was still very noisy. I googled to see if I could find info on when the party would be over. When googling our hotel, I came across several articles stating that this hotel is one of the most haunted hotels in not only Chicago, but the entire US. And come to find out we were staying on one of the most haunted floors across the hall from the most haunted room in the whole building. No wonder the room was so reasonably priced! We were totally freaked out and immediately packed our things and called a family member who lives in town to stay with. The hotel staff was understanding when we explained why we were leaving (after reading more about it we discovered that people leaving in the middle of their stay is not an uncommon occurance). Unfortunately, because we booked through kayak they were not able to refund us.
Good
6,2
Pros: Location
Cons: housekeeping--used towels and other items were not replaced. Hotel could use updating.
Excellent
10,0
Good
6,0
Excellent
8,2
Good
6,0
Excellent
10,0
Pros: The atmosphere the service
Okay
4,5
Excellent
8,0
Good
7,0
Excellent
10,0
Okay
5,4
Excellent
8,0
Excellent
8,0
Excellent
8,0
Mediocre
3,1
Cons: I ordered a wake-up call and it never came!!! Overslept and missed a meeting.
Excellent
8,0
Excellent
8,0
Excellent
8,0
Excellent
9,7
"Located in O'Hare, this hotel is within 6 miles (10 km) of Donald E. Stephens Convention Center, Rosemont Theatre and Allstate Arena. Fashion Outlets of Chicago and Rivers Casino are also within 6 miles (10 km). O'Hare Station is 15 minutes by foot. "
Overall 7,4 Good
Based on 2 607 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6,0
Excellent
8,8
Excellent
10,0
Excellent
8,0
Pros: Thank you for allowing me to check in very early!
Cons: Bed/pillows were pretty uncomfortable. Lighting in bathroom left the shower pretty dark.
Excellent
10,0
Pros: Walking access to ORD and CTA
Excellent
10,0
Excellent
8,0
Excellent
8,0
Good
7,1
Excellent
10,0
Excellent
10,0
Excellent
10,0
Good
7,1
Excellent
10,0
Cons: No complimentary breakfast
Excellent
9,1
Good
7,0
Pros: The location is great. The price I got was low ($110).
Cons: The hotel is from the 1980's and hasn't aged well. I couldn't get the wi-fi set up as it required logging in with my Hilton Honors ID and I couldn't remember my password. There was a long queue (about 15 rooms of guests) to check in and not enough staff to handle, resulting in a 25 min wait to check in. The check-in process took a while with each person being told too much info: just hand us the keys. I was required to leave my keys with a valet while briefly parked to check in, and it took 10 min to track him down again and get the keys back.
Good
6,5
Cons: Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!
Excellent
9,7
Pros: Nice staff
Cons: Parking
Good
6,5
Excellent
8,5
Okay
4,0
Excellent
8,0
Excellent
9,0
Pros: convenient location
Cons: Free wi fi was only in the lobby
Mediocre
2,0
Cons: We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed
Excellent
8,0
Excellent
10,0
Good
7,1
Good
7,0
Pros: LOCATION
Cons: PRICE: For $400 the night in double occupancy you would expect at least some amenities included such as wifi in your room, a bottle of water, or breakfast.
Excellent
9,6
Pros: Easy to catch early morning flight from the hotel.We were there at a difficult time for the staff.I thought they handled it very well.
Good
7,1
Pros: The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel)
Cons: Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)
Okay
5,1
Pros: Location
Cons: Could not get the room warm and no extra blankets. Hilton needs to replace the windows
Excellent
10,0
Pros: Location is terrific! Service is great. Perfect for an overnight stay, before or after a long overseas trip. We stayed before and after our trip to India. Best, David O'Brien
Excellent
10,0
Pros: Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.
Good
6,5
Pros: Convenient to airport
Cons: It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.
Excellent
9,7
Pros: my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.
Excellent
10,0
Excellent
8,0
Excellent
9,1
Excellent
9,1
Excellent
9,7
Good
6,0
Cons: Shower and general update needed
Good
7,4
Pros: in the airport building, reasonably priced.
Cons: Maids kept knocking in the morning even though we had a late check-out.
Mediocre
3,1
Cons: My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.
Excellent
9,4
Pros: Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented.
Cons: There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.
Good
7,7
Pros: Location, Location, Location. This is the biggest selling point and the convenience to Terminal 3 is outstanding!
Cons: Beds are a bit stiff and dated. Not very comfortable.
Good
7,7
Pros: The place was comfortable and easy to get to.
Cons: Flight was cancelled so I tried to get a room. Staff quoted me $350 for a night. I told them their online listing was $100 less, showing them on the Kayak app. They instructed me to step out of line and "book it if you think you can get a room", which I did.
Okay
4,2
Pros: Next to airport
Cons: They took advantage of flight cancellations and jacked rates up to over $400. Hotel is very worn and even if clean would still only offer comfort of budget motel
Good
6,0
Pros: It's at the airport
Cons: I hated that they overcharged because it was bad weather in the o'hare area. The price went up by more than 70% and I think that is taking advantage of people.
Okay
5,3
Pros: The location can't be beat - PRICEY beyond reasonable. Shooting fish in a barrel, these guys.
Cons: My room was dirty and I was itching my legs and arms in the middle of the night. Think it was bed bugs as the bites were the same as what I found on the internet. Disgusting.
Excellent
8,5
Pros: Location, clean, comfortable, quiet.
"Located in O'Hare, this hotel is within 3 miles (5 km) of Rivers Casino, Donald E. Stephens Convention Center and Rosemont Theatre. Parkway Bank Park Entertainment District is 3 mi (4.8 km) away. Cumberland Station is 12 minutes by foot. "
Overall 7,3 Good
Based on 656 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4,0
Good
6,0
Excellent
8,8
Mediocre
2,8
Pros: Nothing
Cons: Hotel was not clean my room was very dirty and dusty and out dated. The carpet had a Oder we found food in the hall way. It look like there was illegal activity going on. I will never stay at this hotel again also very poorly managed. I only stayed at this hotel for 7hr. I complain for 1hr and slept for 6hr then I checkout.
Good
6,3
Pros: The lobby, staff, and Bar/Restaurant were great. Decent cable selection.
Cons: The bed was a simple mattress that was pretty well worn out. The sheets pulled off easily while sleeping. The room it self was a bit dated.
Good
6,5
Excellent
9,7
Pros: I was grateful for the shuttle service back and forth to the Stephens Convention Center - a real plus! I hope you will add frequent stops to the Fashion Outlets!
Excellent
10,0
Excellent
10,0
Good
7,7
Pros: Parking included
Cons: Hot in hallways
Okay
4,0
Cons: We booked using hotels.com for a room with two double beds and a separate seating area with a sofa bed. Upon arriving we were told this type of room did not exist at the hotel. We were given a two double bed accommodation with no separate seating area, no sofa, and no rollaway bed. I advise to never book at hotels.com since the "best they could do" was give only a partial refund even though they were in the wrong for offering a nonexistent room choice and the room rate for what we were given would have been way less.
Excellent
9,1
Pros: The staff were really great. We had never been in the area so they gave us great suggestions and were sweet even with all the questions we had. The rooms were comfortable and fairly clean. It's real close to the airport and they have constant shuttles going and they are more than willing to make sure you get a Taxi if the shuttle is full.
Cons: Not really much horrible things to say.
Okay
5,7
Excellent
10,0
Pros: Reception was great Samantha was excellent
Cons: Nothing
Good
7,7
Pros: Clean and comfortable hotel room, friendly reception and good facilities. Free shuttle from airport helped us until we secured our rental car the next day.
Cons: Bed was too firm for my liking. Shuttle driver was grumpy. Didn't realize we had to pay for breakfast so I was surprised at the $40 bill for 3 people.
Excellent
9,4
Pros: Needed a little bit of TLC there wasn't a lot of trash but there where some trash in between the bushes and the stones.
Cons: Pool area could use some shade get some umbrellas to be able to enjoy a bit of the pool
"Situated near the airport, this motel is within 2 miles (3 km) of Rosemont Theatre, Donald E. Stephens Convention Center and Fashion Outlets of Chicago. Rivers Casino is 2.4 mi (3.8 km) away. Schiller Park Station is 14 minutes by foot and Rosemont Station is 28 minutes. "
Overall 6,6 Good
Based on 1 369 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
3,4
Pros: Convenient to the O'Hare Int'l Airport
Cons: Exterior in very poor condition and the rooms were furnished with outdated fixtures and the carpet in bad condition. Need I say more. I have stayed with Motel 6 in the past and have found them to be acceptable. This one not so!
Good
6,0
Excellent
8,5
Okay
5,1
Pros: The room
Cons: Staff attitude
Okay
5,4
Pros: I have in many Motel 6 bit this one was a little pricey.
Cons: I didn't like the service the guy in front desk gave me a smoking room without even asking and I had my child with me, so I had so come back to the front desk to change it because I guess they don't use common sense or follow the reservation details . They room was overall clean, but the bed still had hair from previous use I guess they are not wasted well, I went into two different rooms and they both were like this.
Mediocre
2,0
Pros: The whole place was run down and dirty. There were large bugs crawling and flying around my room. Lights didn’t work. The bed was small and uncomfortable. Being so close to O’Hare, the noise from the jets was deafing and they landed and took off 24 hours a day. The internet didn’t work the first day and then when it was running, I had to pay for it and it was extremely slow. I would not stay there again if they gave me it to me free.
Okay
5,1
Pros: I liked the wood laminate flooring rather than carpet.
Cons: The receptionist asked me smoking or non smoking. I said non smoking and still ended up getting a room that smells like smoke. There was hair and dirt all over the floor. For some reason I felt the urge to check under the bed and there was a condom under the bed.
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