Chicago Car Hire

Cons: Nothing negative

Cons: Car was a little dirty. Location is busy and very cramped to pick up car and drop off.

Cons: It was all good

Cons: I have nothing negative to report

Cons: The company may need to give more traiining to staff regarding customer service. One staff member has unprovoked rudness to customers. No ‘please’, ‘thank you’ or eye eye to contact. Generally aggressive tone. Others are nice but ‘matter of fact’ attitude.

Cons: Na

Cons: I was placed on hold for an hour and after that they hung up....

Cons: We waited over 40 minutes for an agent to help one family when returning our car. Our return took less than one minute once we were seen. The agent helped the person in front of us go through every car in the lot, with its price, to determine which car they'd want to extend their rental with. When my husband pleaded that we were on our way to the airport and would be late, the agent was dismissive. The car was supposed to be the largest car one can get before an SUV but it wasn't very big and not comfortable.

Cons: The horn did not work and the charges placed.

Cons: super as it is.

Cons: Car was mostly clean but some garbage was on the passenger side floor (empty bag of chips and plastic spoon). Pickup location in Chicago was very busy and the office is very small so there were a lot of people crammed into a small space - trying to form an organized line in the order that people entered the office was impossible - very awkward to wait.

Cons: On Kayak I searched for car at O'Hare airport. Enterprise came up with a good price. When I arrived at Enterprise off airport location, they had no cars and I was told my rental was at another location 10 minutes away. They provided a taxi phone number. It was 45 with traffic in a cab. Upon arrival at location, car provided was dirty inside and out and had an unpleasant odor. The location added another 35 minutes to my drive to Milwaukee. My first lousy experience with Enterprise. These guys are usually good.

Cons: They gave me the wrong class of car for what I reserved and paid for. I questioned them at pickup and again at drop-off, and they insisted that it wasn't possible for their system to be wrong. Bu when I got home and checked my email for the reservation, they were wrong.

Cons: The upholstery in the car was completely stained and filthy. I asked if that was going to be an issue and the guy renting me the car said, "We don't care as long as it's not ripped." The drivers side floor mat had a huge tear in it and the service light was on the whole time (I found out that the car was due for an oil change when I returned it). The guy who rented the car to me listed the gas tank volume to be basically empty on my rental forms. However, when I returned the car, they tried to charge me for not filling the gas tank since it was marked in the computer system as having 3/4 of a tank when I picked it up. I returned it with almost half a tank in it so needless to say, I wasn't too pleased. I will look to rent elsewhere from now on.

Cons: Everything. Don't go to Enterprise, go to Hertz instead.

Cons: The price I had booked on your site ($22) Was different for what I had to pay €31 Exclusive all tapes They said I had to complain. .. Well I Will!

Cons: Extending the rental was difficult

Cons: Price

Cons: There was only one sales representative, which made my wait time to check out my vehicle longer than I work have liked it to be.

Cons: Declined all coverages, including CDW, twice when asked by counter rental person. Did not look at contract once signed and printed; found out a daily collision damage waiver had in fact been put on contract. Tried to get adjusted; Dollar refused, saying I had signed it. Strongly suggest making them say it all back, not just sign the electronic keypad. Won't be doing Dollar again.

Cons: The pick-up was a little problem due to the staffing at MDW. Because it was Sunday?

Cons: Customer service level in dealing with representatives regarding car issue.

Cons: We reserved a rental for Dec 21 through Dec 23rd back in October. The rental price for the 2 days was $97.00.We found out that we wouldn't be able to get the car back until 5pm instead of 12pm. When we picked up the car we told them that and expected to pay for the extra time. Instead of adding the 5 extra hours they cancelled our entire reservation and changed it to a same day reservation and charged us $400.00. We asked for an explanation and they said that was the way they do things. We will NEVER use them again.

Cons: Chicago Midway -- the rental itself was not very clean on the exterior and the paint was pretty beat up. That aside, pick up wasn't exactly pleasant, but... That's sort of the norm with some airports in my experience. I was charged $15 over and above my original rate for something called 'express fuel.' My understanding is that if you use the car for less than 75 miles, regardless of the gas you put into it before returning, you are charged this rate. I don't have the slightest idea why they would encourage renters to put more miles on the car by punishing them if they drive <75mi, but that was the case for me. The aspect that bothered me most was that the attendant made no mention of this surcharge when I returned the vehicle. So yeah, topped off the tank, no damage to the vehicle, returned well before the time I rented it for, but still was charged for express fuel.

Cons: It was slightly confusing where to go to pick up the shuttle back to the airport, but one of the guys saw me looking around like a doofus and told me where to go.

Cons: We watched several shuttles come hang go for other rental companies before one arrived for Payless. Hertz and Enterprise had between 5 & 7 come and go before we got on with Payless.

Cons: Only one clerk on duty to check out car. Car tires noisy. Pulled to right. Low on washer fluid at pick up.

Cons: location, car choices, office feel, convenience to drive to,

Cons: When I picked up the car, they put the gas option on my rental although I didn't ask for it in my quote. They said it would be taken off from my final payment if I returned the car with full gas. However when I returned the car (with a full tank of gas), they couldn't take the charge off, the agent tried a few times but their computer system didn't allow him to do so. I had to catch my flight, so the agent told me that he would ask someone else to help later. They eventually managed to give me the refund, but not all of them (only a few dollars off). I would give a higher rating if there was not such an incident.

Cons: Pick up & drop off facility was the pits. Transportation van was only marked with a small piece of paper with Payless written on it.

Cons: Car wasn't very clean on the interior - floors, windows, etc.

Cons: The staff there was very unfriendly and not helpful. I arrived and they tried to charge me more than the price I was quoted, by an additional $60.00! When I complained, the man said he would change it in the computer. When I informed him that would not do, that I wanted it in writing, he scowled and gave me a nasty look. Yesterday at drop off their printer was not working, so they said they would email me a receipt. Guess what? No receipt as of yet. Now I have to go and call and track it down. NOT impressed at all, and will likely never use this company again.

Cons: The van pick-up at airport took a while. Maybe 25 minutes waiting at the curb for van. The guy at the counter charged me extra for rental, until I read the bill carefully. So I recommend always reading the bill carefully before signing off.

Cons: Someone could show me the features of the car.

Cons: Closed very early in the afternoon (6p).

Cons: I returned the car early (after just 1 day instead of 1 week as originally planned). The clerk explained that the computer wasn't working so she would send me an email with the final receipt. When I checked my emails a few hours later, I saw that she emailed me the receipt and it was for a full week rental rather than prorated for my 1 day rental. I called the local agency right away but the call was transferred to a national customer service office, and the person I spoke with said he would correct the mistake and email me the corrected receipt. Bin ever received it, so the next day I called the local agency again and spoke to the clerk, who then made the correction and sent an email with the correct amount billed. So a lot of extra effort and time needed on my part to fix their mistake.

Cons: Cash option, I got my wallet stolen and car broke down, my job requires a car to work and since I don't have a car or my wallet, I couldn't rent the vehicle that I need it to at least do my job, cause they required a credit or debit card, I have plenty of money on my bank card!!!

Cons: The Kia is not so great on gas mileage... But that was not the renters issue... It's just the make and model of the car

Cons: They cancelled the reservation just minutes before we were to pick the car up saying that they don't have any vehicles to choose from

Cons: We had to go for a one-way rental, which gave a very much more expensive per-day price for the car, particularly for a short rental of 8 days. Notwithstanding this expense, it was possible to get a one-way rental and it was, if anything, less expensive than other suppliers.

Cons: Can’t say anything bad about this Budget rental.

Cons: Under 25 and major credit card policy rental was not Explicitly listed beforehand so when I got there, I was unable to actually rent my car even after paying the insurance.

Cons: Very tired of rental car check in counter employee tacking on "optional" charges. I want exactly what I reserved. Nothing more, nothing less for the price at which I reserved the rental. If I didn't want insurance when I reserved the car I do not want it now. Bait and switch. Also, my car seat would not adjust so hopefully they will fix that for future customer. I took it "as is" only because it took me 40 minutes to get my rental car and it was 1 am in the morning and had an hour drive to hotel.

Cons: I was supposed to get a specialty car and was given a compact. I questioned it and was told that was not the case that this was a specialty car. Most defiantly not. When arriving the parking garage there was a line of cars in front of me with a sign over them that said specialty cars. Then I was really upset. Being out of cars is one thing but lying about it is another. I am extremely disappointed in the service and staff I experienced.

Cons: Thrifty/Budget only had one representative at pick up desk for 20+ mins, so pickup time was lengthy and not ideal. Also, car did not have cruise control or a key fob, which aren't deal breakers, but were inconveniences.

Cons: Nothing

Cons: The price and restrictions.

Cons: Smelled like cigs and audio connection didn't work

Cons: Absolutely no problem...first car was too small to fit my one suitcase. It was not the car size I reserved. The agent quickly found me the correct car size.

Cons: Because your company did not initially inform me that Chicago residents could not rent from the company it ruined my entire trip. I traveled almost an hour and a half from the north side of Chicago to Midway Airport thinking that I had a car reserved. I even called TWO TIMES to confirm. I even asked the agents on the phone if there was anything that I needed to know and had also given them my address. There should be an alert in your system if one of the car companies does not rent to people who aren't flying in or out of the airport. I ended up having to take a Greyhound bus the next day to Detroit which took me 7 hours and caused me to miss the birth of my first niece. I am NO HAPPY about my experience what so ever.

Cons: They wouldn't rent me the car because I was paying with debit and didn't have a return flight. I will never even look at this company again.

Cons: I felt as if I was ripped off in the process, ive recently rented at LAX and it was not this difficult the last time. I was upcharged $5 per day to get a very minimal upgrade on a car. Very disappointing.

Cons: The time scheduled for pick up was at the same time the Hertz office closed. There was no where on the online process where it indicated the office hours. We were very disappointed that we could not pick up the vehicle. The Hertz customer service was terrible. They were not accommodating nor would help us locate another vehicle. They did not want to give us the same price. They were horrible.

Cons: Nothing

Cons: We were not made aware that when dropping off after hours we would be charged for "late drop off" (even though the car was dropped off at the arranged time.)

Cons: Upon pickup, poor customer service. When i got to the car i noticed scratches on the paint. I had to go downstairs and report it myself. Apparently it was already in the system and i wasnt even notified.

Cons: On arrival, the customer service was poor, unhelpful and aggressively tried to get me to buy their insurance. Car was Okay not in best shape. Upon return there was long wait with only one attendee. Attendee gave different information than Kayak and previous attendee when car was picked up resulting in an addition $200 charge.

Cons: Fuel reading was inaccurate on contract stating the car had more fuel than it actually had. Staff wasn't very friendly. Had additional $100 charged to my credit card that I wasn't prepared for but said it would be refunded, awaiting refund. Had to pay for an Uber to get to and from location when other rental car companies will come pick you up and drop you off for free. This added about $15 to the cost of the rental. I was less than 1 mile away.

Cons: Reservation was for 12pm. Showed up at 12:05pm, and the Chicago office was closed - no staff whatsoever. Couldn't pick up a car, and the best alternative Hertz could provide was almost 2x the price a few blocks away.

Cons: The AVIS rental counter associate would not allow me to remove the fuel option when renting the car. When I returned with the car full of fuel, I had to go to the rental counter again to remove the fuel charge. This is essentially a scam, because AVIS knows that a certain percentage of customer are going to be pressed for time to catch their airplane and won't go to the rental counter to remove the fuel charge. So even though a customer fill the tank of gas upon returning the vehicle, AVIS will still charge them as if they returned the car empty.

Cons: Paperwork was just thrown at me. No customer service. GPS was set to avoid all highways and tolls So 1.5 hour journey ended up taking 3.5 hours Car was filthy inside and out.

Cons: Was only there for a second, dropping off. Not much to say - they did a good job.

Cons: Long lines - over 30 minutes to get to the counter, then the agent wanted to explain why she could not find a car for me - I kept reminding her that I just wanted a car, not an explanation...

Cons: The pricing seemed to be much higher than everyone else for a one day rental. I had no choice though. All flights were cancelled from Chicago and I could not get anything until 2 days later. Needed a car to drive home. At return of the vehicle; there was a lot of added in charges that I was never made aware of. Also, they tried to charge me for a full tank of gas, when I actually only used 1/3 of a tank.

Cons: I chose a midsize passenger car online and the guy tries to rent me an SUV when I get there, and then with difficulty they find me a midsize car finally. Stressful.

Cons: Up until that point it was miserable working with Avis. We had reserved a minivan as we have 2 carseats for kids and it would provide the best arrangement in the vehicle. At the counter, it was clear they hadn't actually set aside a minivan and tried to upsell me to a "nicer" car. Since I was exhausted after flying with 2 young kids, I said sure, even at a higher cost. Unlike a minivan with the two separate seats in the middle, it had two rows of seats in the back, making it impossible for anyone else to get into the car after the car seats were strapped in - this obviously wouldn't work. After going back in and demanding a minivan, they said they'd have one ready in 15min, during which we're just sitting there with two restless kiddos (1yo and 3yo). When they switched us back to the minivan, they also did not adjust the price, and we were simply left charged an extra $15/day for a car we didn't take. No apology, no attempt to correct the billing. I will not be working with Avis again. Be sure to demand the car you want and don't let them upsell you. We paid 2x the price quoted on Kayak.

Cons: Only one person was working the rental desk upon arrival. Even though there were only three people in front of us in line, it took over 30 minutes to rent a car AT MIDNIGHT. It wasn't during peak hours. We were told we were being charged for a full tank of gas which would be credited when we returned the car with a full tank. The credit wasn't applied. The person checking us in upon return said this was something he had been seeing a lot and didn't know why. He wasn't able to apply the credit so we had to go stand in line again to get our money back instead of catching the shuttle for the terminal. This provided unnecessary stress to our family, and I think this is a money making scheme on Avis' part. Most people probably don't have the time to stand in line to get a credit when they have a flight to catch. Also, we rented an SUV. We were given a Subaru Outback which was very uncomfortable didn't provide the extra room we needed. Overall, not a good experience.

Cons: Avis could not find my reservation. Rented me a car at a higher rate. I will not repeat this experience.

Cons: I wasn't sure why the bus dropped us off at baggage claim. But we figured out how to get the check in gates.

Cons:

Cons: Car was dirty.

Cons: Way too much confusion trying to locate a car in the class I had reserved (luxury). 5 different people asked if we needed help (we did) but none delivered. After much delay, we got a car that was just cleaned and we’re on our way. Not a very good showing.

Cons: I was very pleased

Cons: Worst company ever. Told me they gave out all of their cars the night before thanksgiving and they didn't have any car to give me for my reservation. Had to rent from Avis for $260.00 for 1 day when my reservation with Economy was for $70.00

Cons: The company has a hidden "mandatory" roadside assistance fee of $100. It is NOT printed on any of the paperwork, nor or is there a notification when making the reservation on Kayak. It doubled the price of my rental, but there was 0 communication upfont. I reserve thru Kayak all the time and expect they would be disappointed in the hidden costs as well.

Cons: "Reserved" online. It was not made clear that the company was offsite or that a credit card number was necessary to hold the car. Our flight arrived nearly 2 hours late. We took the shuttle to the rental counter only to realize Economy was in a different location. Called both the local number and the toll-free number and got no answer. By the time my phone calls caught up with me it was 12:30 am and the message was that they would hold the car until 10:00. So now we were stuck at Midway. Luckily we were able to rent anothe car but had to cram 6 adults with luggage into 1 car instead of 2 and had to pay a premium price. I would not use Economy again.

Cons: No complaints.