6.0
Not satisfactory experience . ( pretty sure that this review will go into a void) Cars were overbooked. The online reservations did not match the actual vehicle inventory. I was in line for over an hour to be seen. I rented an intermediate SUV, but they only had large pickup trucks. I took the offer. The check- in staff was professional and friendly given the circumstances. They provided a fuel credit due to the inconvenience. The pickup was too big for my needs. Difficult to maneuver. Many of the features that should be available on a large vehicle were not equipped or programmed, especially the parking technology. My car lacked wrap- around cameras to assist parking, proximity warnings when close to objects, or back up warnings. The back- up camera was imprecise. I had no functional trunk. My drop-off experience was poor. It was Easy to drop off. One agent was friendly and helpful. The other public- facing agents were uncaring or rude. My agent barely spoke to me and didn't ask basic questions about returning the vehicle. Offered no assistance. I also had bad experience with staff in preferred member area. Five minutes after returning car, I realized that I had missing items. The friendly return agent directed me to the desk agent. The desk agent was openly dismissive and rude to me . Suggested that that my reason for checking the car was not important. She was dismissive and didn't want to offer help. This is not an exaggeration. This experience makes me less likely to rent a vehicle from this vendor at that location.Reviewed Mar 29 2026
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10.0
Friendly service, good car, just needed a bit better cleaning inside. Overall recommend.Reviewed Feb 25 2026
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8.0
When renting through kayak, despite putting ohare, the reservation was made at midway.Reviewed Feb 20 2026
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2.0
I was booked and confirmed at the canal st site in downtown Chicago, when I got there it was booked out in oak park by ExpediaReviewed Feb 3 2026
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2.0
The agent was one of the rudest individuals I have ever come across in my lifeReviewed Jan 11 2026
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2.0
The agent was extremely rude and gave me a dirty car. When I went back to the desk to tell the agent that it was dirty she gave attitude and canceled my reservation!Reviewed Jan 4 2026
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2.0
They canceled my reservation without notification. I arrived at the rental counter and was denied a car after I reserved it weeks prior.Reviewed Dec 29 2025
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4.0
I did not enjoy waiting an hour to get a car I couldn’t charge and having to run around as they kept giving away my car when I showed up for my original reservationReviewed Dec 22 2025
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8.0
Car was not cleaned inside or outside. Pick up was 3 miles from airport, the train was easy to use but had to leave my family and bags at baggage claim and come back with the rental.Reviewed Dec 18 2025
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4.0
Disappointing. Wait time at counter was almost 45minReviewed Dec 5 2025
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2.0
They did not have enough staff to clean and prepare vehicle's. I arrived early, but waited in line for an hour before they could help me. Desk staff were pleasant and doing their best, but they had no cars to hand out. They were waiting for a car - any car - to come up on their screens so they could assign it to us. I paid for a luxury passenger car, but ended up in a Chrysler minivan. And this is where it became obvious. When I got upstairs to the rental lot - there were PLENTY of cars. Hundreds. But they had no staff to prepare/clean and turn them over. When I got back the receiving staff were extremely rude. Would not even make eye contact with me. I need receipts for the work I do and politely asked if he would process my return so the receipt could be generated, he just kept saying rudely over and over again "check your email!" But here's the thing - it's been 24 hours now and I still don't have a receipt. Will not rent from them again. Worst rental experience I have ever hadReviewed Nov 22 2025
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10.0
Customer service was top notch.Reviewed Nov 14 2025
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