Book Payless hire cars in Chicago

Reviews for Payless in Chicago

Recent reviews

Traveller rating

Excellent

138

Good

65

Okay

67

Mediocre

81

Poor

3

Find reviews that mention:

car was cleancar smelled

get the cargreat value

car availablecredit card

great priceeven though

friendly staffnever rent

said they wouldcar was dirty

customer service

2.0

Being charged for full tank of gas when we brought tank back full.Reviewed Nov 10 2022

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4.0

The price was double what was advertised on Kayak and I used the car for less than a day (over $500 charge). I knew fees could differ but not to this degreeReviewed Oct 18 2022

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4.0

I needed to haul several moving boxes and luggage on a 1 way trip. So I reserved an intermediate size SUV (Jeep Cherokee or similar per website) to have enough cargo space with the back seats down. I was given a Chevrolet Trax which is a small compact SUV -- so narrow that it has no center console and only a driver armrest with none for passenger. The back slopes down and narrows quite a bit, limiting cargo area. I was told by the Payless counter agent that the Trax was the only option I could have at pickup and that it was indeed an intermediate SUV. I beg to differ. The only good thing was the gas mileage - averaged 34 mpg.Reviewed Oct 10 2022

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2.0

Waited 45 minutes for an attendant to come check us in. No one was at the gate, no phone number, and a longgggg line of angry people waitingReviewed Oct 9 2022

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2.0

From check in to drop off the experience with Payless rental was horrible! Car was not full of gas all though the paperwork stated it was. Car was dirty (literally trash left in the car), waited in line for pick up for almost 40 minutes…there were only 3 customers in front of us. Had issues with the car immediately as back passenger tire was not keeping air. At drop off they told us there was nothing they could do and that we’d need to call the customer service line. Customer service told us they could not refund our money because we booked through a 3rd party. I would NEVER use this service again or Payless car rental! It was HORRIBLE!Reviewed Oct 2 2022

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4.0

The pick up experience at Payless in Chicago was horrible. Our car reservation was for 6am right when they opened because we had had a nightmare travel experience and needed to get home as soon as possible. There was nobody at this time. We waited around for a while as we saw employees arrive for all the other car rental companies. After about 15 minutes and still no one there to help us, I ended up finding a Budget employee that was able to assist as best she good. She reiterated several times throughout the process that Payless does things a little differently than them and she was unfamiliar with their process. Long story short, she ended up miscommunicating something to me (not her fault - she wasn't a Payless employee), leading to an expected nearly $100 charge on my card. The silver lining was that Payless Customer services was very nice after the fact via online inquiry. Quick responses, understanding of my situation, and accommodating to my requests. Although I had a good experience with customer service on the back end, the negative experience I had on the front end is enough to make me not use Payless again in the future.Reviewed Aug 28 2022

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10.0

The staff member who was working at the counter when I picked up my rental car was great, he was friendly, helpful and had an amazing attitude which was wonderful after I had a late night following a flight cancelation and a long day ahead of me.Reviewed Aug 22 2022

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2.0

Pick up was terrible, no one to receive or no proper method to drop off keysReviewed Aug 12 2022

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2.0

I was charged extra fees and I don't. Know how to talk to anyone to Fix it.Reviewed Jul 30 2022

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2.0

I was accused of losing my car keys and money was taken from me when the keys were in the appropriate place where it was said. only after my explanation where the keys are. they checked and refunded the money. I had a bad experience, I’m offended why it’s their fault, but they take money from me without questions and warning letters.Reviewed Jul 16 2022

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8.0

No complaints, easy pick up and dropoff. Also, I used kayak to book this car rental and that saved me almost $1000 compared to the price i was quoted at the car rental desk at the airport.Reviewed Jun 20 2022

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8.0

I was overcharged and had to call and be on the phone for an hour to get the rate adjusted, but everything else was fineReviewed Jun 17 2022

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• What is the most popular car hire from Payless in Chicago?

  Compact (Hyundai Tucson or similar) is the most frequently booked car hire type from Payless in Chicago.

• How many car hire locations does Payless have in Chicago?

  Payless has 2 hire locations in Chicago. Take a look at our Payless hire location map to find the best car hire near you.

• Does Payless have a car hire location at the airport: O'Hare Intl airport (ORD)?

  Yes

• Does Payless offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?

  Yes

• Does Payless have a car hire location at the airport: Midway airport (MDW)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Midway airport (MDW)?

  No (according to our data)

• Does Payless have a car hire location at the airport: Greater Rockford airport (RFD)?

  No (according to our data)

• Does Payless offer shuttle or airport pick-up services from Greater Rockford airport (RFD)?

  No (according to our data)