Guest reviews
Overall rating
6,7
Good
Based on 3 152 reviews
Cleanliness
7,4
Comfort
7,7
Pick-up/Drop-off
6,8
Value for money
7,6
Pros
"Staff was friendly and helpful!"
(in 719 reviews)
"Car was fine, clean etc."
(in 2492 reviews)
"The car itself was nice"
(in 2410 reviews)
Cons
"Cleaner car, better customer service."
(in 279 reviews)
"Car smelled of smoke"
(in 287 reviews)
"The car was clean and new."
(in 2492 reviews)
Recent reviews
- All reviews
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- Negative
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
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8,0
Pros: Like new rental car setup at O’Hare. Much more efficient
Cons: Pre paid gas is a rip off
review from
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10,0
Pros: Easy process. Friendly staff.
Cons: I left a pair of reading glasses in the car. Maybe they could have called me to say I left them. But that’s my fault.
review from
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10,0
Pros: The rental was quick and easy
review from
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8,8
Cons: The exterior of the car was filthy when I picked up. Other than that, it was good.
review from
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2,0
Pros: worst - 90 minutes wait to pickup charged more at the drop-off not worth the lower rate rental
Cons: Don't rent from Payless - Staff is not friendly and charge more at the drop-off
review from
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10,0
Pros: Straightforward and fast service
review from
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3,6
Cons: Worst experience I’ve had renting a car. The car itself was fine, drop off was a nightmare. They charged me $40 for gas service I explicitly said I didn’t want. Then Payless charged my card an additional $170 and $125, for a reason that no one could explain. 2 hours later I was still there waiting.
review from
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10,0
Pros: Great car, friendly people
Cons: Not much.
review from
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7,6
Pros: Staff was very friendly and helpful.
Cons: We had to switch car because our 1st car smelled like cigarette smoke and we are non smokers.
review from
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10,0
Pros: The whole process was very easy.
Cons: Finding out the car ( or the car slot ) on the rental place took some time. Difficult to figure out where slot no N17 ( as far as I remember that was the slot number) was at ORD rental car pick up for Payless. Ultimately got some one (not a Payless person) working on the pick up floor to help us.
review from
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10,0
Pros: Everything the price service and a good customer service that you have was perfect
Cons: You pay of what you get the prices are awesome excellent
review from
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10,0
Pros: Went quickly on both pickup and drop off. My questions were answered quickly.
Cons: It would have been nice if the guy who checked in my car directed me towards the terminal. Signage is pretty good, but it would’ve been nice to have him say that way to the terminal and point. Also, maybe I missed it, but I wasn’t clear whether the toll tag was activated.
review from
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10,0
Pros: Easy process. Friendly staff.
Cons: I left a pair of reading glasses in the car. Maybe they could have called me to say I left them. But that’s my fault.
review from
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10,0
Pros: The rental was quick and easy
review from
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8,8
Cons: The exterior of the car was filthy when I picked up. Other than that, it was good.
review from
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10,0
Pros: Straightforward and fast service
review from
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10,0
Pros: Great car, friendly people
Cons: Not much.
review from
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10,0
Pros: The whole process was very easy.
Cons: Finding out the car ( or the car slot ) on the rental place took some time. Difficult to figure out where slot no N17 ( as far as I remember that was the slot number) was at ORD rental car pick up for Payless. Ultimately got some one (not a Payless person) working on the pick up floor to help us.
review from
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10,0
Pros: Everything the price service and a good customer service that you have was perfect
Cons: You pay of what you get the prices are awesome excellent
review from
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10,0
Pros: Went quickly on both pickup and drop off. My questions were answered quickly.
Cons: It would have been nice if the guy who checked in my car directed me towards the terminal. Signage is pretty good, but it would’ve been nice to have him say that way to the terminal and point. Also, maybe I missed it, but I wasn’t clear whether the toll tag was activated.
review from
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2,0
Pros: worst - 90 minutes wait to pickup charged more at the drop-off not worth the lower rate rental
Cons: Don't rent from Payless - Staff is not friendly and charge more at the drop-off
review from
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3,6
Cons: Worst experience I’ve had renting a car. The car itself was fine, drop off was a nightmare. They charged me $40 for gas service I explicitly said I didn’t want. Then Payless charged my card an additional $170 and $125, for a reason that no one could explain. 2 hours later I was still there waiting.
review from
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Where can I find Payless hire cars in Chicago?
10255 West Zemke Blvd, Payless car hire
Address
10255 West Zemke BlvdPhone
+1 224 220 0604FAQs about hiring a car from Payless in Chicago
How many car hire locations does Payless have in Chicago?
Payless has 2 car hire locations in Chicago. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: O'Hare Intl Airport (ORD)?
Yes
Does Payless offer shuttle or airport pick-up services from O'Hare Intl Airport (ORD)?
Yes
Does Payless have a car hire location at the airport: Midway Airport (MDW)?
Yes
Does Payless offer shuttle or airport pick-up services from Midway Airport (MDW)?
No (according to our data)
Does Payless have a car hire location at the airport: Greater Rockford Airport (RFD)?
No (according to our data)
Does Payless offer shuttle or airport pick-up services from Greater Rockford Airport (RFD)?
No (according to our data)