Guest reviews
Overall rating
6,7
Good
Based on 3 135 reviews
Cleanliness
7,2
Comfort
7,5
Pickup/dropoff
6,5
Value for money
7,3
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Pros
"Car was great and clean."
(in 207 reviews)
"Good value for the money."
(in 94 reviews)
"Great car for the price."
(in 108 reviews)
Cons
"Long wait over 45 minutes."
(in 86 reviews)
"Reserved Car was not available"
(in 116 reviews)
"The customer service aspect was terrible."
(in 209 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
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long wait
car available
car was great
car smelled
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great car
great price
great value
friendly staff
took about five minutes
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10,0
Pros: The whole process was very easy.
Cons: Finding out the car ( or the car slot ) on the rental place took some time. Difficult to figure out where slot no N17 ( as far as I remember that was the slot number) was at ORD rental car pick up for Payless. Ultimately got some one (not a Payless person) working on the pick up floor to help us.
review from
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10,0
Pros: Everything the price service and a good customer service that you have was perfect
Cons: You pay of what you get the prices are awesome excellent
review from
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10,0
Pros: Went quickly on both pickup and drop off. My questions were answered quickly.
Cons: It would have been nice if the guy who checked in my car directed me towards the terminal. Signage is pretty good, but it would’ve been nice to have him say that way to the terminal and point. Also, maybe I missed it, but I wasn’t clear whether the toll tag was activated.
review from
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5,6
Pros: There was only one person serving at Budget car rental where Payless customers are also served after office hours. There were 5-6 people ahead of me and after a long flight, it was painful to wait your turn around midnight.
Cons: There could have been more people serving based on demand.
review from
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8,8
Pros: This was a friendly, helpful, efficient pick-up and drop off.
Cons: The headroom in the car was tight, but I guess I should get a larger car next time.
review from
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8,4
Pros: Well, initially I was give paperwork for a car that wasn’t in the correct parking space nor was it in the lot. When I returned to the desk they automatically gave me an upgrade! More than made up for the inconvenience!
Cons: It was dirty when I got it; but it’s also Chicago and snowy and rainy and cold, so I assume they don’t clean them. It was clean on the interior too, but pretty dirty on the exterior!
review from
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10,0
Pros: Very convenient and easy,helpful and friendly staff!
review from
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7,6
Pros: Very friendly and professional staff both during pick up and drop off. Excellent shuttle service between airport and car rental center
Cons: The car was not very clean inside when we picked it op - seats very stained
review from
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10,0
Pros: Friendly staff at checkin. Convenient and fast
review from
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10,0
Great customer service!
Pros: everything! Great customer service. Very helpful and efficient. Highly recommend!
Cons: nothing
review from
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10,0
Payless has changed their ways for the better.
Pros: Upgrade upon arrival and easy check in and out.
Cons: NA
review from
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8,4
Cons: Front tires had no thread at all.
review from
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10,0
Pros: The whole process was very easy.
Cons: Finding out the car ( or the car slot ) on the rental place took some time. Difficult to figure out where slot no N17 ( as far as I remember that was the slot number) was at ORD rental car pick up for Payless. Ultimately got some one (not a Payless person) working on the pick up floor to help us.
review from
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10,0
Pros: Everything the price service and a good customer service that you have was perfect
Cons: You pay of what you get the prices are awesome excellent
review from
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10,0
Pros: Went quickly on both pickup and drop off. My questions were answered quickly.
Cons: It would have been nice if the guy who checked in my car directed me towards the terminal. Signage is pretty good, but it would’ve been nice to have him say that way to the terminal and point. Also, maybe I missed it, but I wasn’t clear whether the toll tag was activated.
review from
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8,8
Pros: This was a friendly, helpful, efficient pick-up and drop off.
Cons: The headroom in the car was tight, but I guess I should get a larger car next time.
review from
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10,0
Pros: Very convenient and easy,helpful and friendly staff!
review from
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10,0
Pros: Friendly staff at checkin. Convenient and fast
review from
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10,0
Great customer service!
Pros: everything! Great customer service. Very helpful and efficient. Highly recommend!
Cons: nothing
review from
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10,0
Payless has changed their ways for the better.
Pros: Upgrade upon arrival and easy check in and out.
Cons: NA
review from
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8,4
Pros: Well, initially I was give paperwork for a car that wasn’t in the correct parking space nor was it in the lot. When I returned to the desk they automatically gave me an upgrade! More than made up for the inconvenience!
Cons: It was dirty when I got it; but it’s also Chicago and snowy and rainy and cold, so I assume they don’t clean them. It was clean on the interior too, but pretty dirty on the exterior!
review from
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7,6
Pros: Very friendly and professional staff both during pick up and drop off. Excellent shuttle service between airport and car rental center
Cons: The car was not very clean inside when we picked it op - seats very stained
review from
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8,4
Cons: Front tires had no thread at all.
review from
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Where can I find Payless hire cars in Chicago?
10255 West Zemke Blvd, Payless car hire
Address
10255 West Zemke BlvdPhone
+1 224 220 0604Top tips for hiring a car from Payless in Chicago
- Mini car hires from Payless in Chicago are around 45% cheaper than other car types, on average
FAQs about hiring a car from Payless in Chicago
What is the most popular car hire from Payless in Chicago?
Mini (Nissan Quest or similar) is the most frequently booked car hire type from Payless in Chicago.
How many car hire locations does Payless have in Chicago?
Payless has 2 car hire locations in Chicago. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: O'Hare Intl Airport (ORD)?
Yes
Does Payless offer shuttle or airport pick-up services from O'Hare Intl Airport (ORD)?
Yes
Does Payless have a car hire location at the airport: Midway Airport (MDW)?
Yes
Does Payless offer shuttle or airport pick-up services from Midway Airport (MDW)?
No (according to our data)
Does Payless have a car hire location at the airport: Greater Rockford Airport (RFD)?
No (according to our data)
Does Payless offer shuttle or airport pick-up services from Greater Rockford Airport (RFD)?
No (according to our data)
