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Chicago O'Hare Intl Airport car hire reviews and directory
Rated no. 1
Silvercar
Best rated
9,9 Excellent (5 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Silvercar reviews
Car hire locations
Silvercar
Locations at Chicago O'Hare Intl Airport
4310 Transworld Rd.
+1 855 359 2227
All Silvercar reviews
Silvercar reviews at Chicago O'Hare Intl Airport
Rated no. 2
Alamo
8,8 Excellent (485 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Alamo reviews
Car hire locations
Alamo
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 833 863 1447
All Alamo reviews
Alamo reviews at Chicago O'Hare Intl Airport
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car was clean
pick up the car
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easy drop
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great value
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10,0
Cons: Nothing, worked really well.
review from
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10,0
Pros: Staff was very helpful. They made it very easy to use the Kiosk. Faster than the line.
Cons: more clearly Let the customer know to pick up paperwork on first floor before heading up to car pick up area on the third floor.
review from
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10,0
Pros: Pick up and drop off were really quick. Convenient and the price was good. Car was clean & ready to go. The staff was helpful, also offered an EZ pass for the tolls.
review from
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5,2
Cons: Vehicle smelled terribly of smoke. We had to drive around the whole time with the windows down. Budget only offered a $20 credit for the condition of the vehicle
review from
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9,6
Pros: The staff REALLY went out of their way to be accommodating and personable!
Cons: The weather!
review from
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8,8
Pros: Midway drop off is very convenient, quick and easy
Cons: Better instructions at O’Hare on where the shuttle picks up from the terminal. I went to the “shuttle center”, waited for 45 min, before asking someone and learning the rental car shuttle picked up in a different location
review from
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10,0
Pros: Staff was Great worked within my budget and took a total of 6-7 minutes and I was in my car and on the road.
Cons: Nothing just keep doing what your doing.
review from
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8,4
Pros: Staff friendly and helpful, car ready right away, great to have the EZ pass to get through Illinois tolls
Cons: Airport signs could have been better--it was difficult to know how to get to rental car companies. Once someone directed us it was easy to get on a shuttle bus to the rental car terminal.
review from
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6,0
Pros: Car ran well.
Cons: Guy at counter tried to charge me $210. Glad I brought confirmation I paid $95. Did not have car I reserved so had to take bigger vehicle. Paid $54 for gas then they were trying to tell me I would have to pay more. Will not use them in the future.
review from
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10,0
Pros: Very helpful there in Chicago. At that moment I didn't have internet connection to get direction and one of your employees that washes the vehicles was so helpful. I should've taken his name.
review from
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10,0
Pros: I got to pick any car and you had a make and model like my own car which was perfect
Cons: A little delay at the counter because two people had to help resolve an issue with a customer
review from
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10,0
Pros: Yes yes yes
review from
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10,0
Cons: Nothing, worked really well.
review from
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10,0
Pros: Staff was very helpful. They made it very easy to use the Kiosk. Faster than the line.
Cons: more clearly Let the customer know to pick up paperwork on first floor before heading up to car pick up area on the third floor.
review from
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10,0
Pros: Pick up and drop off were really quick. Convenient and the price was good. Car was clean & ready to go. The staff was helpful, also offered an EZ pass for the tolls.
review from
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9,6
Pros: The staff REALLY went out of their way to be accommodating and personable!
Cons: The weather!
review from
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8,8
Pros: Midway drop off is very convenient, quick and easy
Cons: Better instructions at O’Hare on where the shuttle picks up from the terminal. I went to the “shuttle center”, waited for 45 min, before asking someone and learning the rental car shuttle picked up in a different location
review from
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10,0
Pros: Staff was Great worked within my budget and took a total of 6-7 minutes and I was in my car and on the road.
Cons: Nothing just keep doing what your doing.
review from
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10,0
Pros: Very helpful there in Chicago. At that moment I didn't have internet connection to get direction and one of your employees that washes the vehicles was so helpful. I should've taken his name.
review from
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10,0
Pros: I got to pick any car and you had a make and model like my own car which was perfect
Cons: A little delay at the counter because two people had to help resolve an issue with a customer
review from
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10,0
Pros: Yes yes yes
review from
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5,2
Cons: Vehicle smelled terribly of smoke. We had to drive around the whole time with the windows down. Budget only offered a $20 credit for the condition of the vehicle
review from
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6,0
Pros: Car ran well.
Cons: Guy at counter tried to charge me $210. Glad I brought confirmation I paid $95. Did not have car I reserved so had to take bigger vehicle. Paid $54 for gas then they were trying to tell me I would have to pay more. Will not use them in the future.
review from
Rated no. 3
Enterprise
8,5 Excellent (223 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Enterprise reviews
Car hire locations
Enterprise
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 833 856 0900
All Enterprise reviews
Enterprise reviews at Chicago O'Hare Intl Airport
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10,0
Pros: Η υπηρεσία εξυπηρέτησης πελατών ήταν πολύ εξυπηρετικό εύκολη επιστροφή δεν ερώτημα
Cons: N/a
review from
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7,2
Φτάσαμε σε ένα αυτοκίνητο γρήγορα, αλλά έπρεπε να ανακατατάξει-- χωρίς αποζημίωση
Pros: Αποτελεσματική εξυπηρέτηση! Καθαρίστε το αυτοκίνητο! Πολύ ταχεία/ εύτακτη.
Cons: Κρατήσαμε ένα πρότυπο SUV, αλλά τίποτα δεν ήταν διαθέσιμα όταν φτάσαμε. Ήμασταν εκχωρείται σεντάν με καμία αποζημίωση για την υποβάθμιση.
review from
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10,0
Enterprise είναι ένα βραβείο
Pros: Το προσωπικό ήταν πολύ heloful...εύκολο να βρείτε ένα αυτοκίνητο...άψογη εμπειρία στο Σικάγο στις OHare
Cons: Τίποτα
review from
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10,0
Pros: Μεγάλη και ωραία άτομα
review from
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8,0
Pros: Ο οδηγός του λεωφορείου ήταν πολύ φιλικό και αποτελεσματικό.
review from
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10,0
Pros: Το προσωπικό είναι λίγο απίστευτο.
review from
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8,4
Φιλική εξυπηρέτηση
Pros: Η υπηρεσία εξυπηρέτησης πελατών παραγόντων στο O'Hare ήταν πολύ ωραία. I breezed μέσα και έξω από την υπηρεσία ενοικίασης.
Cons: Κάναμε μια τελευταία λεπτά κράτησης, αλλά η τιμή ήταν υψηλό.
review from
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8,0
Σικάγο
Pros: Οι άνθρωποι ήταν υπέροχοι!
Cons: Δεν μπόρεσα να πάρω ένα άλλο αυτοκίνητο.
review from
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10,0
Γρήγορη μεταφορά !
Pros: Το αεροδρόμιο περίμενε το συντομότερο έφτασα. Οδηγός ήταν φιλικοί και εξυπηρετικοί.
review from
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2,0
Pros: Καλό
review from
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10,0
Pros: Το προσωπικό της επιχείρησης χωρίς να αποτύχουν φιλικοί και ευγενικοί. Η Amanda στο O'Hare ήταν εξαιρετική.
Cons: Τίποτα.
review from
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10,0
Pros: Εύκολη αφήσει και μεταφορά με λεωφορείο προς concourse
review from
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10,0
Pros: Η υπηρεσία εξυπηρέτησης πελατών ήταν πολύ εξυπηρετικό εύκολη επιστροφή δεν ερώτημα
Cons: N/a
review from
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10,0
Enterprise είναι ένα βραβείο
Pros: Το προσωπικό ήταν πολύ heloful...εύκολο να βρείτε ένα αυτοκίνητο...άψογη εμπειρία στο Σικάγο στις OHare
Cons: Τίποτα
review from
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10,0
Pros: Μεγάλη και ωραία άτομα
review from
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10,0
Pros: Το προσωπικό είναι λίγο απίστευτο.
review from
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10,0
Γρήγορη μεταφορά !
Pros: Το αεροδρόμιο περίμενε το συντομότερο έφτασα. Οδηγός ήταν φιλικοί και εξυπηρετικοί.
review from
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10,0
Pros: Το προσωπικό της επιχείρησης χωρίς να αποτύχουν φιλικοί και ευγενικοί. Η Amanda στο O'Hare ήταν εξαιρετική.
Cons: Τίποτα.
review from
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10,0
Pros: Εύκολη αφήσει και μεταφορά με λεωφορείο προς concourse
review from
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7,2
Φτάσαμε σε ένα αυτοκίνητο γρήγορα, αλλά έπρεπε να ανακατατάξει-- χωρίς αποζημίωση
Pros: Αποτελεσματική εξυπηρέτηση! Καθαρίστε το αυτοκίνητο! Πολύ ταχεία/ εύτακτη.
Cons: Κρατήσαμε ένα πρότυπο SUV, αλλά τίποτα δεν ήταν διαθέσιμα όταν φτάσαμε. Ήμασταν εκχωρείται σεντάν με καμία αποζημίωση για την υποβάθμιση.
review from
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8,0
Pros: Ο οδηγός του λεωφορείου ήταν πολύ φιλικό και αποτελεσματικό.
review from
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8,4
Φιλική εξυπηρέτηση
Pros: Η υπηρεσία εξυπηρέτησης πελατών παραγόντων στο O'Hare ήταν πολύ ωραία. I breezed μέσα και έξω από την υπηρεσία ενοικίασης.
Cons: Κάναμε μια τελευταία λεπτά κράτησης, αλλά η τιμή ήταν υψηλό.
review from
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8,0
Σικάγο
Pros: Οι άνθρωποι ήταν υπέροχοι!
Cons: Δεν μπόρεσα να πάρω ένα άλλο αυτοκίνητο.
review from
Rated no. 4
Budget
7,5 Good (186 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Budget reviews
Car hire locations
Budget
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Boulevard
+1 773 894 1900
All Budget reviews
Budget reviews at Chicago O'Hare Intl Airport
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friendly staff
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10,0
Cons: good
review from
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6,0
Did not ask for or want a 2-door. Very uncomfortable for 4 people.
Pros: Checkin was easy
Cons: Getting a 2-door sedan. Not requested. Tire pressure warning light was on but tire inflation pressure was fine.
review from
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9,2
Pros: Close to airport. Use toll reader as most freeway are toll in Chicago area.
Cons: Windshield wippers streaked.
review from
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4,4
Will not use Budget again.
Pros: The car was clean.
Cons: One bus for both Avis and Budget from ORD. The bus was over capacity. I counted. Arriving at the rental counter, the line went out the door. It took 1 hour to finally get to my vehicle. Budget is far behind other rental car companies — I imagine not much has changed over the last 25 years. Because of the overcrowded situation, it took longer to exit the facility as well - this was not helped by the fact there was only one attendant. Wait was an additional 25 min to just drive out of the lot. Will not use budget again.
review from
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3,6
Horrible staff
Cons: The line to pick up my car was over one hour in a hot humid building. I could see multiple staff chatting with each other while dozens of customers were waiting. When my turn came, they tried to upgrade me to an SUV by charging an extra $60 per day for a total of $297 for two days. I said this was not a reasonable price but they wouldn't listen. I finally cancelled my original reservation and made a new one on my phone for $94 for a bigger SUV for two days. If they had just talked nicely with me, I was willing to pay up to $150. You guys left money on the table and irritated me. I will go back to renting from National. Rosa should not be in a customer facing job. She was very unfriendly, slow and didn't smile once. I realize hiring good people is difficult but she is just in the wrong job.
review from
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8,0
Extremely long wait to get our car
Pros: We appreciated the rental agent, Maury. He was very professional and helpful.
Cons: Didn’t like that it took 1 hour to get the car. There were 25 people in line ahead of us.
review from
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5,6
Cons: Over 45 minutes in line to pick up the car
review from
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2,4
Worst rental ever
Cons: Waited 45 minutes for a vehicle to be ready even though I had made a reservation weeks in advance. When the car was ready, it was not clean. There were literally dirty socks in it, and it smelled like someone was sick inside. Also, the maintenance lights and the tire pressure warning lights were on. I tried to get the items resolved and the service staff could not clear the warnings but said pressure in tires was fine. They also sprayed the car with air freshener which only helped for about 10 minutes. Never again will I rent from Budget!!
review from
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6,8
Be careful!
Pros: The car itself - a Hyundai Sonata hatchback- was fine and actually a pleasant surprise.
Cons: Despite telling the agent multiple times that I would fill the car with gas myself before returning it, she charged me the $46 fuel service option. When I questioned her on it, she said it always shows up that way, but if I refuel it, it will just get taken off. That’s a very shady practice in my opinion. When I returned the car with a full tank and asked the woman who checked the car in to remove the charge she did, but she also told me not to accept that next time. It’s an option, not a default, and I should not have had to agree to that.
review from
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8,4
Pros: Difficult to get to the drop-off point because the address on the contract was the address of the entire airport. That covers a great deal of area since it's O'Hare!
Cons: That the woman who checked me in didn't say anything about my neck pillow that I had to sit on in order to see to drive. She even asked if the key was left in the car & stuck her head in there to note the mileage. It seems to me she would have had to have seen the blue pillow! It was a favorite & a cost $25.
review from
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3,6
Cons: The car smelled terrible & had cigarette burns on the roof. There was a long wait to fill out paperwork & pickup car, too.
review from
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2,0
Cons: They never sent a receipt as promised. Now I have to track that down for my business expense. They even asked, "You want to wait for a receipt or receive it through email". I said email as long as you send it".
review from
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8,0
Extremely long wait to get our car
Pros: We appreciated the rental agent, Maury. He was very professional and helpful.
Cons: Didn’t like that it took 1 hour to get the car. There were 25 people in line ahead of us.
review from
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6,8
Be careful!
Pros: The car itself - a Hyundai Sonata hatchback- was fine and actually a pleasant surprise.
Cons: Despite telling the agent multiple times that I would fill the car with gas myself before returning it, she charged me the $46 fuel service option. When I questioned her on it, she said it always shows up that way, but if I refuel it, it will just get taken off. That’s a very shady practice in my opinion. When I returned the car with a full tank and asked the woman who checked the car in to remove the charge she did, but she also told me not to accept that next time. It’s an option, not a default, and I should not have had to agree to that.
review from
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8,4
Pros: Difficult to get to the drop-off point because the address on the contract was the address of the entire airport. That covers a great deal of area since it's O'Hare!
Cons: That the woman who checked me in didn't say anything about my neck pillow that I had to sit on in order to see to drive. She even asked if the key was left in the car & stuck her head in there to note the mileage. It seems to me she would have had to have seen the blue pillow! It was a favorite & a cost $25.
review from
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6,0
Did not ask for or want a 2-door. Very uncomfortable for 4 people.
Pros: Checkin was easy
Cons: Getting a 2-door sedan. Not requested. Tire pressure warning light was on but tire inflation pressure was fine.
review from
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4,4
Will not use Budget again.
Pros: The car was clean.
Cons: One bus for both Avis and Budget from ORD. The bus was over capacity. I counted. Arriving at the rental counter, the line went out the door. It took 1 hour to finally get to my vehicle. Budget is far behind other rental car companies — I imagine not much has changed over the last 25 years. Because of the overcrowded situation, it took longer to exit the facility as well - this was not helped by the fact there was only one attendant. Wait was an additional 25 min to just drive out of the lot. Will not use budget again.
review from
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3,6
Horrible staff
Cons: The line to pick up my car was over one hour in a hot humid building. I could see multiple staff chatting with each other while dozens of customers were waiting. When my turn came, they tried to upgrade me to an SUV by charging an extra $60 per day for a total of $297 for two days. I said this was not a reasonable price but they wouldn't listen. I finally cancelled my original reservation and made a new one on my phone for $94 for a bigger SUV for two days. If they had just talked nicely with me, I was willing to pay up to $150. You guys left money on the table and irritated me. I will go back to renting from National. Rosa should not be in a customer facing job. She was very unfriendly, slow and didn't smile once. I realize hiring good people is difficult but she is just in the wrong job.
review from
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5,6
Cons: Over 45 minutes in line to pick up the car
review from
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2,4
Worst rental ever
Cons: Waited 45 minutes for a vehicle to be ready even though I had made a reservation weeks in advance. When the car was ready, it was not clean. There were literally dirty socks in it, and it smelled like someone was sick inside. Also, the maintenance lights and the tire pressure warning lights were on. I tried to get the items resolved and the service staff could not clear the warnings but said pressure in tires was fine. They also sprayed the car with air freshener which only helped for about 10 minutes. Never again will I rent from Budget!!
review from
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3,6
Cons: The car smelled terrible & had cigarette burns on the roof. There was a long wait to fill out paperwork & pickup car, too.
review from
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2,0
Cons: They never sent a receipt as promised. Now I have to track that down for my business expense. They even asked, "You want to wait for a receipt or receive it through email". I said email as long as you send it".
review from
Rated no. 5
Hertz
7,5 Good (222 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Hertz reviews
Car hire locations
Hertz
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Blvd
+1 773 481 2400
All Hertz reviews
Hertz reviews at Chicago O'Hare Intl Airport
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great experience
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10,0
Pros: Having the Toll pass was great. The car was a new car, and the service was wonderful.
Cons: Ensure you look at your credit card to know what insurance you carry.
review from
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8,0
Cons: Greater selection of cars to choose from. Several customers all waiting for cars to be returned before we leave with a car.
review from
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10,0
Pros: Appreciated the ability to avoid a very long line at check-in and instead use a kiosk with a live staff member. Very easy process. Liked the personal touch, speed. Appreciated the return, quality staffing, easy, and no shortage of employees on a holiday.
Cons: Had no issues
review from
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10,0
Pros: The check-in process was quick and easy, the staff were very informative and got us on our way as quick as they could. Dropping off was even easier than the pickup
review from
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10,0
Pros: The pickup at O’Hare. There was a snow storm and all the other car rental lines were out the door. Hertz was quick and easy. Also I liked how you chose your own car from the lot. That was really cool.
Cons: Did the drop off downtown Chicago at self drop off. Instructions could have been more clear when picking up what to do there. It was pretty confusing.
review from
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10,0
Pros: all were helpful, but Lacretia(?) at Midway was super friendly and helpful. The Gold program was great!
review from
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10,0
Pros: Staff was very friendly, car was beautiful, fantastic rate!!
Cons: I travel often for work, not much to improve here..easy to find car, great staff to help out with questions, and then drive to meet a client.
review from
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2,0
Cons: I was booked and paid right away. When I called to change something about my order-the location for pick up was an hour away! there were suddenly no cars available near me and it was going to cost me 300$ more. They also indicated it would take up to 10 days to refund me the 200$ they took when I booked.
review from
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6,0
Quick
Pros: It was an easy, no hassle drop off
Cons: No real issues
review from
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2,0
Stay away from this place!
Cons: I was quite flustered and in a hurry from traveling. And the woman behind the counter refused to rent a car to me because I had only a debit card. I looked at Hertz's policies online and yes they do rent to anyone with a debit or credit card. So basically the woman at the counter was just too lazy to do her job. STAY AWAY from this place, and avoid it like the plague, because clearly they don't care if you've been traveling all day and needed a car asap so you can continue with your business. Go to Advantage next door. They're much nicer.
review from
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10,0
Pros: Great car, quick service
Cons: Kiosk at the pickup not the faster option in retrospect.
review from
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4,8
Pros: Clean vehicle
Cons: Long pickup wait Hidden charges
review from
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10,0
Pros: Having the Toll pass was great. The car was a new car, and the service was wonderful.
Cons: Ensure you look at your credit card to know what insurance you carry.
review from
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10,0
Pros: Appreciated the ability to avoid a very long line at check-in and instead use a kiosk with a live staff member. Very easy process. Liked the personal touch, speed. Appreciated the return, quality staffing, easy, and no shortage of employees on a holiday.
Cons: Had no issues
review from
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10,0
Pros: The check-in process was quick and easy, the staff were very informative and got us on our way as quick as they could. Dropping off was even easier than the pickup
review from
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10,0
Pros: The pickup at O’Hare. There was a snow storm and all the other car rental lines were out the door. Hertz was quick and easy. Also I liked how you chose your own car from the lot. That was really cool.
Cons: Did the drop off downtown Chicago at self drop off. Instructions could have been more clear when picking up what to do there. It was pretty confusing.
review from
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10,0
Pros: all were helpful, but Lacretia(?) at Midway was super friendly and helpful. The Gold program was great!
review from
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10,0
Pros: Staff was very friendly, car was beautiful, fantastic rate!!
Cons: I travel often for work, not much to improve here..easy to find car, great staff to help out with questions, and then drive to meet a client.
review from
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10,0
Pros: Great car, quick service
Cons: Kiosk at the pickup not the faster option in retrospect.
review from
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2,0
Cons: I was booked and paid right away. When I called to change something about my order-the location for pick up was an hour away! there were suddenly no cars available near me and it was going to cost me 300$ more. They also indicated it would take up to 10 days to refund me the 200$ they took when I booked.
review from
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6,0
Quick
Pros: It was an easy, no hassle drop off
Cons: No real issues
review from
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2,0
Stay away from this place!
Cons: I was quite flustered and in a hurry from traveling. And the woman behind the counter refused to rent a car to me because I had only a debit card. I looked at Hertz's policies online and yes they do rent to anyone with a debit or credit card. So basically the woman at the counter was just too lazy to do her job. STAY AWAY from this place, and avoid it like the plague, because clearly they don't care if you've been traveling all day and needed a car asap so you can continue with your business. Go to Advantage next door. They're much nicer.
review from
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4,8
Pros: Clean vehicle
Cons: Long pickup wait Hidden charges
review from
Rated no. 6
National
7,5 Good (7 reviews)
1 location at Chicago O'Hare Intl Airport
╳
National reviews
Car hire locations
National
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 833 856 0901
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National reviews at Chicago O'Hare Intl Airport
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-
6,8
Cons: Way too much confusion trying to locate a car in the class I had reserved (luxury). 5 different people asked if we needed help (we did) but none delivered. After much delay, we got a car that was just cleaned and we’re on our way. Not a very good showing.
review from
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3,6
Cons: Car was dirty.
review from
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10,0
Pros: Easy pickup, good car
review from
Rated no. 7
Dollar
7,1 Good (268 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Dollar reviews
Car hire locations
Dollar
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Road
+1 866 434 2226
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8,0
Cons: I could join the rental company rewards members club to avoid the extremely long pick up line
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2,0
Cons: Took 45 minutes in line to pick-up car after 20 minutes to get there from airport
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5,6
Cons: We cancelled because the check-in line was out the door.
review from
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9,6
Cons: We had a smooth experience on both pickup and drop off. The car was clean and what was advertised.
review from
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4,8
Hurricane screwed us
Pros: Car was good.
Cons: Confused about toll pass thing. Pickup took forever...had to wait for someone to drive the car to us instead of just walking to it. Hurricane changed our travel plans and our flights got changed but Dollar wouldn't change our rental car plans... and even charged us more to return the car early and a different location... because of the hurricane.
review from
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3,6
Kayak pricing doesn’t match real pricing
Pros: Car was new, drop off was quick and easy
Cons: Pickup was awful. The car I got wasn’t the one I was told I’d receive, the amount they “hold” is ridiculous (but maybe that’s all rental companies) and to top it all off they charged me more than what I had agreed to pay on kayak. Overall poor experience on pickup. Customer service was terrible. Drop off was quick and easy. Advice - don’t tell a customer one price and then charge them more when they go to pick up.
review from
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6,0
Pros: The guy who rented me the car was excellent. He went above and beyond to find me a car at the last minute due to an emergency on my end.
Cons: The cost to rent a car for 14hrs. and to drop off in another city was totally outrageous. $706
review from
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9,2
Pros: Friendly and professional.
Cons: Price seemed high.
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2,0
Cons: Rented for 1 week and returned after 4 days and thgey billed me for 1 week + $25. WTF!!!
review from
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6,0
Maintenance problem
Pros: The car was great.
Cons: The car was great but it had a tire leak. Every day the pressure would go lower and the car would make me nervous.
review from
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4,8
Unpleasant check-in
Pros: Car was new
Cons: We waited a long time for a shuttle and then waited a long time to check-in. People working there barely looked at customers and treated us like an annoyance.
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7,2
Cons: The staff were nice but tired and failed to tell me how the toll e-pass worked.
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2,0
Cons: Took 45 minutes in line to pick-up car after 20 minutes to get there from airport
review from
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5,6
Cons: We cancelled because the check-in line was out the door.
review from
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4,8
Hurricane screwed us
Pros: Car was good.
Cons: Confused about toll pass thing. Pickup took forever...had to wait for someone to drive the car to us instead of just walking to it. Hurricane changed our travel plans and our flights got changed but Dollar wouldn't change our rental car plans... and even charged us more to return the car early and a different location... because of the hurricane.
review from
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3,6
Kayak pricing doesn’t match real pricing
Pros: Car was new, drop off was quick and easy
Cons: Pickup was awful. The car I got wasn’t the one I was told I’d receive, the amount they “hold” is ridiculous (but maybe that’s all rental companies) and to top it all off they charged me more than what I had agreed to pay on kayak. Overall poor experience on pickup. Customer service was terrible. Drop off was quick and easy. Advice - don’t tell a customer one price and then charge them more when they go to pick up.
review from
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6,0
Pros: The guy who rented me the car was excellent. He went above and beyond to find me a car at the last minute due to an emergency on my end.
Cons: The cost to rent a car for 14hrs. and to drop off in another city was totally outrageous. $706
review from
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2,0
Cons: Rented for 1 week and returned after 4 days and thgey billed me for 1 week + $25. WTF!!!
review from
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6,0
Maintenance problem
Pros: The car was great.
Cons: The car was great but it had a tire leak. Every day the pressure would go lower and the car would make me nervous.
review from
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4,8
Unpleasant check-in
Pros: Car was new
Cons: We waited a long time for a shuttle and then waited a long time to check-in. People working there barely looked at customers and treated us like an annoyance.
review from
Rated no. 8
Payless
7,1 Good (440 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Payless reviews
Car hire locations
Payless
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Blvd
+1 224 220 0604
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Payless reviews at Chicago O'Hare Intl Airport
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great car
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friendly staff
took about five minutes
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10,0
Pros: The whole process was very easy.
Cons: Finding out the car ( or the car slot ) on the rental place took some time. Difficult to figure out where slot no N17 ( as far as I remember that was the slot number) was at ORD rental car pick up for Payless. Ultimately got some one (not a Payless person) working on the pick up floor to help us.
review from
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10,0
Pros: Everything the price service and a good customer service that you have was perfect
Cons: You pay of what you get the prices are awesome excellent
review from
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10,0
Pros: Went quickly on both pickup and drop off. My questions were answered quickly.
Cons: It would have been nice if the guy who checked in my car directed me towards the terminal. Signage is pretty good, but it would’ve been nice to have him say that way to the terminal and point. Also, maybe I missed it, but I wasn’t clear whether the toll tag was activated.
review from
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8,8
Pros: This was a friendly, helpful, efficient pick-up and drop off.
Cons: The headroom in the car was tight, but I guess I should get a larger car next time.
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8,4
Pros: Well, initially I was give paperwork for a car that wasn’t in the correct parking space nor was it in the lot. When I returned to the desk they automatically gave me an upgrade! More than made up for the inconvenience!
Cons: It was dirty when I got it; but it’s also Chicago and snowy and rainy and cold, so I assume they don’t clean them. It was clean on the interior too, but pretty dirty on the exterior!
review from
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10,0
Pros: Very convenient and easy,helpful and friendly staff!
review from
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7,6
Pros: Very friendly and professional staff both during pick up and drop off. Excellent shuttle service between airport and car rental center
Cons: The car was not very clean inside when we picked it op - seats very stained
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10,0
Pros: Friendly staff at checkin. Convenient and fast
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10,0
Great customer service!
Pros: everything! Great customer service. Very helpful and efficient. Highly recommend!
Cons: nothing
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10,0
Payless has changed their ways for the better.
Pros: Upgrade upon arrival and easy check in and out.
Cons: NA
review from
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8,4
Cons: Front tires had no thread at all.
review from
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4,0
Cars were poor wuality
Pros: Front desk friendly
Cons: Car was dirty. Could have cleaned the car. Also they need to check the heater. We were uncomfortable with heater not working. This was the only car since parking lot was empty.
review from
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10,0
Pros: The whole process was very easy.
Cons: Finding out the car ( or the car slot ) on the rental place took some time. Difficult to figure out where slot no N17 ( as far as I remember that was the slot number) was at ORD rental car pick up for Payless. Ultimately got some one (not a Payless person) working on the pick up floor to help us.
review from
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10,0
Pros: Everything the price service and a good customer service that you have was perfect
Cons: You pay of what you get the prices are awesome excellent
review from
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10,0
Pros: Went quickly on both pickup and drop off. My questions were answered quickly.
Cons: It would have been nice if the guy who checked in my car directed me towards the terminal. Signage is pretty good, but it would’ve been nice to have him say that way to the terminal and point. Also, maybe I missed it, but I wasn’t clear whether the toll tag was activated.
review from
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8,8
Pros: This was a friendly, helpful, efficient pick-up and drop off.
Cons: The headroom in the car was tight, but I guess I should get a larger car next time.
review from
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10,0
Pros: Very convenient and easy,helpful and friendly staff!
review from
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10,0
Pros: Friendly staff at checkin. Convenient and fast
review from
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10,0
Great customer service!
Pros: everything! Great customer service. Very helpful and efficient. Highly recommend!
Cons: nothing
review from
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10,0
Payless has changed their ways for the better.
Pros: Upgrade upon arrival and easy check in and out.
Cons: NA
review from
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8,4
Pros: Well, initially I was give paperwork for a car that wasn’t in the correct parking space nor was it in the lot. When I returned to the desk they automatically gave me an upgrade! More than made up for the inconvenience!
Cons: It was dirty when I got it; but it’s also Chicago and snowy and rainy and cold, so I assume they don’t clean them. It was clean on the interior too, but pretty dirty on the exterior!
review from
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7,6
Pros: Very friendly and professional staff both during pick up and drop off. Excellent shuttle service between airport and car rental center
Cons: The car was not very clean inside when we picked it op - seats very stained
review from
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8,4
Cons: Front tires had no thread at all.
review from
Rated no. 9
Thrifty
7,1 Good (185 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Thrifty reviews
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Thrifty
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Road
+1 877 283 0898
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4,8
Cons: Wait time to pick up car
review from
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4,0
Pros: Van was comfortable
Cons: We had a tire witha nail in ti and Thrifty would not find us a replacement vehicle to serve our needs. They were extremely slow at the pick up counter as well.
review from
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8,0
Pros: I got an upgraded vehicle, which was a nice surprise. However, the vehicle did have a lot of dings and scratches which took awhile to mark down prior to leaving the lot. The dropoff was quick and easy.
Cons: A vehicle with less dings and scratches. Also the vehicle screeched when making sharp turns. The maintenance should have been a little better.
review from
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8,4
Pros: Staff was very helpful. Pick up and drop off were easy.
Cons: I was shocked at how much it was to rent a booster seat. The rate was nearly the same as the car!
review from
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8,0
Pros: Car was clean
Cons: Car smelled really Bad
review from
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3,2
Terrible car! Bad tires! Car smells meat!
Pros: The Radar
Cons: Old, rusty car. Bad tires that were very noisy! Car smelled meat!
review from
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8,0
Cons: Persons at the pick-up counter did not explain the options very well. They seemed to busy to provide us with information to help us make informed decisions.
review from
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10,0
Pros: Clean car. Easy check in and out. Good price
review from
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8,8
Expensive compared to other cities
Cons: Expensive compared to other cities. One thing I noticed is that the taxes are far more than any other place in the USA.
review from
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2,0
Cons: Horrible experience. Will never rent there again
review from
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6,8
90 minute wait on pickup
Pros: Staff was patient and professional and friendly.
Cons: Long line out the door. Doors open. Hot room. No car ready when at front of line
review from
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10,0
Keeping it Simple
Pros: We arrived to the rental agency and did the paper work and were on our way quickly !
Cons: The shuttle from the airport to the rental agency took a while to pick us up.
review from
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10,0
Pros: Clean car. Easy check in and out. Good price
review from
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8,8
Expensive compared to other cities
Cons: Expensive compared to other cities. One thing I noticed is that the taxes are far more than any other place in the USA.
review from
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10,0
Keeping it Simple
Pros: We arrived to the rental agency and did the paper work and were on our way quickly !
Cons: The shuttle from the airport to the rental agency took a while to pick us up.
review from
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8,0
Pros: I got an upgraded vehicle, which was a nice surprise. However, the vehicle did have a lot of dings and scratches which took awhile to mark down prior to leaving the lot. The dropoff was quick and easy.
Cons: A vehicle with less dings and scratches. Also the vehicle screeched when making sharp turns. The maintenance should have been a little better.
review from
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8,4
Pros: Staff was very helpful. Pick up and drop off were easy.
Cons: I was shocked at how much it was to rent a booster seat. The rate was nearly the same as the car!
review from
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8,0
Pros: Car was clean
Cons: Car smelled really Bad
review from
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8,0
Cons: Persons at the pick-up counter did not explain the options very well. They seemed to busy to provide us with information to help us make informed decisions.
review from
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6,8
90 minute wait on pickup
Pros: Staff was patient and professional and friendly.
Cons: Long line out the door. Doors open. Hot room. No car ready when at front of line
review from
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4,8
Cons: Wait time to pick up car
review from
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4,0
Pros: Van was comfortable
Cons: We had a tire witha nail in ti and Thrifty would not find us a replacement vehicle to serve our needs. They were extremely slow at the pick up counter as well.
review from
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3,2
Terrible car! Bad tires! Car smells meat!
Pros: The Radar
Cons: Old, rusty car. Bad tires that were very noisy! Car smelled meat!
review from
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2,0
Cons: Horrible experience. Will never rent there again
review from
Rated no. 10
Avis
6,9 Good (69 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Avis reviews
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Avis
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Boulevard
+1 773 825 4600
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6,8
Cons: I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"
review from
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8,8
Pros: Drop off was quick and easy. Cars were easy to find and instructions given were very clear.
Cons: I had reserved an intermediate sized vehicle, but was first suggested an SUV. Don’t try to up-sell in such a sneaky fashion. If I had wanted an SUV, I would have asked for one.
review from
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7,2
Pros: Friendly staff, clean car
Cons: Booked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.
review from
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3,2
Pros: Anything good was negated by your customer service!
Cons: Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser
review from
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6,4
Charged extra for gas
Pros: Okay car. Got good gas mileage.
Cons: I chose the self refuel option and filled up the gas tank (even added more gas after 1st automatic stop) about 1.5 miles from airport return. Avis added a $9.99 charge because according to them it was 0.7 gallons less than when I received it. The gauge was showing above the full line. I had to stand in line to dispute it. Finally the extra charge was removed when I showed the receipt. However, this seems to be a scam to get more $. Avis probably assumed I wouldn't notice or wouldn't have time to dispute it.
review from
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2,0
Never Again
Pros: Nothing
Cons: I arrived at the the rental location two hours before scheduled pickup time. I was told they couldn't honor rate given on Kayak unless I sat and waited the two hours. Even though I was going to drop off the car even earlier on the day of return. Found another car at a different agency at the airport and was on my way in less than 45 minutes. Avis just lost a customer for life.
review from
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4,4
Didn't have my car. Substitute was dirty.
Cons: Rep tried 3 times to upsell me into different type if vehicle. Only after I passes in offers did he tell me my car was not available. Disappeared for ten minutes..agaon offered an SUV instead of sedan. Finally offered a so called luxury vehicle which was not a luxury car..we went to car and found it unclean...dried soda on passenger seat and other things. Gross..had to quickly clean ourselves as we were late and did not have time.
review from
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5,6
Pros: I loved how easy it was to pick up from one airport and drop off to another
Cons: After reviewing my receipt, I found that I was charged for extras that I did not agree to, but because the extra coverage was available to me during my trip, they weren’t able to offer me a full refund. I regret not reading the fine print more closely.
review from
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2,4
Cons: Before hitting Rockford/Chicago, I was on backroads that didn't go more than 55 mph. Once I hit the freeway, the car I was in would not accelerate properly and soon wouldn't go beyond 35 mph. I only had the car for 3 hours (to drive to O'Hare) and it was terrible and expensive experience.
review from
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2,0
AVIS is Running a Scam w/ Fuel Option
Cons: The AVIS rental counter associate would not allow me to remove the fuel option when renting the car. When I returned with the car full of fuel, I had to go to the rental counter again to remove the fuel charge. This is essentially a scam, because AVIS knows that a certain percentage of customer are going to be pressed for time to catch their airplane and won't go to the rental counter to remove the fuel charge. So even though a customer fill the tank of gas upon returning the vehicle, AVIS will still charge them as if they returned the car empty.
review from
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4,4
Charged extra without notification
Pros: The car was nice.
Cons: I was charged an extra $20 without any notification and without recourse.
review from
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6,8
Slammed with fees
Cons: Our return flight from Chicago to Atlanta was changed due to Hurricane Irma. We needed to keep the rental car for an additional 12 hours beyond our original reservation. AVIS doubled our rate for the entire rental period. This was terrible price gouging that is not acceptable. I will never rent from them again!
review from
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6,8
Cons: I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"
review from
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7,2
Pros: Friendly staff, clean car
Cons: Booked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.
review from
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6,8
Slammed with fees
Cons: Our return flight from Chicago to Atlanta was changed due to Hurricane Irma. We needed to keep the rental car for an additional 12 hours beyond our original reservation. AVIS doubled our rate for the entire rental period. This was terrible price gouging that is not acceptable. I will never rent from them again!
review from
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3,2
Pros: Anything good was negated by your customer service!
Cons: Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser
review from
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6,4
Charged extra for gas
Pros: Okay car. Got good gas mileage.
Cons: I chose the self refuel option and filled up the gas tank (even added more gas after 1st automatic stop) about 1.5 miles from airport return. Avis added a $9.99 charge because according to them it was 0.7 gallons less than when I received it. The gauge was showing above the full line. I had to stand in line to dispute it. Finally the extra charge was removed when I showed the receipt. However, this seems to be a scam to get more $. Avis probably assumed I wouldn't notice or wouldn't have time to dispute it.
review from
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2,0
Never Again
Pros: Nothing
Cons: I arrived at the the rental location two hours before scheduled pickup time. I was told they couldn't honor rate given on Kayak unless I sat and waited the two hours. Even though I was going to drop off the car even earlier on the day of return. Found another car at a different agency at the airport and was on my way in less than 45 minutes. Avis just lost a customer for life.
review from
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4,4
Didn't have my car. Substitute was dirty.
Cons: Rep tried 3 times to upsell me into different type if vehicle. Only after I passes in offers did he tell me my car was not available. Disappeared for ten minutes..agaon offered an SUV instead of sedan. Finally offered a so called luxury vehicle which was not a luxury car..we went to car and found it unclean...dried soda on passenger seat and other things. Gross..had to quickly clean ourselves as we were late and did not have time.
review from
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5,6
Pros: I loved how easy it was to pick up from one airport and drop off to another
Cons: After reviewing my receipt, I found that I was charged for extras that I did not agree to, but because the extra coverage was available to me during my trip, they weren’t able to offer me a full refund. I regret not reading the fine print more closely.
review from
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2,4
Cons: Before hitting Rockford/Chicago, I was on backroads that didn't go more than 55 mph. Once I hit the freeway, the car I was in would not accelerate properly and soon wouldn't go beyond 35 mph. I only had the car for 3 hours (to drive to O'Hare) and it was terrible and expensive experience.
review from
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2,0
AVIS is Running a Scam w/ Fuel Option
Cons: The AVIS rental counter associate would not allow me to remove the fuel option when renting the car. When I returned with the car full of fuel, I had to go to the rental counter again to remove the fuel charge. This is essentially a scam, because AVIS knows that a certain percentage of customer are going to be pressed for time to catch their airplane and won't go to the rental counter to remove the fuel charge. So even though a customer fill the tank of gas upon returning the vehicle, AVIS will still charge them as if they returned the car empty.
review from
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4,4
Charged extra without notification
Pros: The car was nice.
Cons: I was charged an extra $20 without any notification and without recourse.
review from
Rated no. 11
Advantage
6,7 Good (162 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Advantage reviews
Car hire locations
Advantage
Locations at Chicago O'Hare Intl Airport
2170 Mannheim Rd
+1 847 635 8031
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great experience
great service
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10,0
Pros: The staff were all great. ORD's new system, where the airport provides shuttles to a new building where all the on-airport rental companies are located, gets rid of the "whose shuttles are best" problem. Our Hyundai Sonata only had about 2400 miles on it, and it was in pretty much perfect condition.
Cons: Nit-pick: When cleaning the cars, go a little easy on the air "freshener".
review from
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2,0
Cons: Having it known upfront you can’t rent with a ticket or use my credit card and my ladies driver license or the fact she can’t use her debit card in the same city
review from
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4,8
Pros: The car was clean and the return process was fast.
Cons: Very bad customer service at the check in desk. The guy does not want to work at all and was very upset if I ask questions about the car or about my preferences. They have to respect their customers more. I will never rent a car from Advantage.
review from
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10,0
Pros: Experience was great! Good value, car was great! Custoner service was great! I will rent again if needed.
Cons: Nothing.
review from
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6,0
Pros: The car was a nice vehicle
Cons: I went to location given on line and they moved 3 months prior. They need to update their website. Employees are unprofessional. The agent at the desk was unprodessional and when I returned my car the agent who checked my car in was unprofessional.
review from
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6,4
Cons: something clanging --maybe some tire chang thing charged me full rate at first, even though I checked in with my name did not realize until I was in my rental car and had to go all the way back to main desk for them to correct it and redo the paperwork. It was really terrible way to do business. They could have looked in the first place and have seen it was a prepaid rental! was given incomplete info on using tolls. First they want oc harge me 12 bucks a day to use thier eZ pass device, then tell me i can go through the tolls and pay online. though that was true they neglected to tell me that Illlinois has beenupgrading and you can also pay by credit card at many of the toll plazas.
review from
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7,2
Cons: Amazing that you STILL have not corrected the pick-up street address for ORD’s new rental car center, on Zemke NOT Mannheim Rd.
review from
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5,2
Cons: That I was charged for a toll pass for everyday I had the car when I explicitly said "I only want it for the first day of travel, if that cant be done then not at all". So my receipt reflected that. Oil overfilled and coolant under filled. This was not corrected prior to leaving the rental spot
review from
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7,6
Cons: Service at counter and after rental conact
review from
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7,2
Cons: Car had no usb port Original car was not there when I went upstairs to pickup area. Eventually they gave me another.
review from
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10,0
Pros: Price & Customer service
review from
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10,0
What Avis used to be before they gave up
Pros: I get like I was back in the day of Avis Cares - Advantage really tried to care: to be polite, helpful, genuine. Those big companies seem to have given up and I was delighted to have a positive car rental experience once again.
review from
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10,0
Pros: The staff were all great. ORD's new system, where the airport provides shuttles to a new building where all the on-airport rental companies are located, gets rid of the "whose shuttles are best" problem. Our Hyundai Sonata only had about 2400 miles on it, and it was in pretty much perfect condition.
Cons: Nit-pick: When cleaning the cars, go a little easy on the air "freshener".
review from
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10,0
Pros: Experience was great! Good value, car was great! Custoner service was great! I will rent again if needed.
Cons: Nothing.
review from
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10,0
Pros: Price & Customer service
review from
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10,0
What Avis used to be before they gave up
Pros: I get like I was back in the day of Avis Cares - Advantage really tried to care: to be polite, helpful, genuine. Those big companies seem to have given up and I was delighted to have a positive car rental experience once again.
review from
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7,2
Cons: Amazing that you STILL have not corrected the pick-up street address for ORD’s new rental car center, on Zemke NOT Mannheim Rd.
review from
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7,6
Cons: Service at counter and after rental conact
review from
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7,2
Cons: Car had no usb port Original car was not there when I went upstairs to pickup area. Eventually they gave me another.
review from
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2,0
Cons: Having it known upfront you can’t rent with a ticket or use my credit card and my ladies driver license or the fact she can’t use her debit card in the same city
review from
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4,8
Pros: The car was clean and the return process was fast.
Cons: Very bad customer service at the check in desk. The guy does not want to work at all and was very upset if I ask questions about the car or about my preferences. They have to respect their customers more. I will never rent a car from Advantage.
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6,0
Pros: The car was a nice vehicle
Cons: I went to location given on line and they moved 3 months prior. They need to update their website. Employees are unprofessional. The agent at the desk was unprodessional and when I returned my car the agent who checked my car in was unprofessional.
review from
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6,4
Cons: something clanging --maybe some tire chang thing charged me full rate at first, even though I checked in with my name did not realize until I was in my rental car and had to go all the way back to main desk for them to correct it and redo the paperwork. It was really terrible way to do business. They could have looked in the first place and have seen it was a prepaid rental! was given incomplete info on using tolls. First they want oc harge me 12 bucks a day to use thier eZ pass device, then tell me i can go through the tolls and pay online. though that was true they neglected to tell me that Illlinois has beenupgrading and you can also pay by credit card at many of the toll plazas.
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5,2
Cons: That I was charged for a toll pass for everyday I had the car when I explicitly said "I only want it for the first day of travel, if that cant be done then not at all". So my receipt reflected that. Oil overfilled and coolant under filled. This was not corrected prior to leaving the rental spot
review from
Rated no. 12
Routes Car & Truck Rentals
5,6 Okay (110 reviews)
1 location at Chicago O'Hare Intl Airport
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Routes Car & Truck Rentals reviews
Car hire locations
Routes Car & Truck Rentals
Locations at Chicago O'Hare Intl Airport
3901 Mannheim Rd, Schiller Park
+1 847 671 4000
All Routes Car & Truck Rentals reviews
Routes Car & Truck Rentals reviews at Chicago O'Hare Intl Airport
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great service
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car was great
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2,4
Pros: Cheap rate
Cons: Facility is not at ORD. Requires special pick up from the car rental facility to an offsite facility. Waited over 25 minutes for pick up. Facility was understaffed and took a long time to get the car. After returning the car, driver that drove us to our terminal was reckless and not safe.
review from
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8,4
Pros: The staff were very friendly, the process was quick. She explained everything to me in detail and the most important thing the car was inspected and ready by the time I signed the last piece of paper. You guys at Routes Schiller Park rock.
Cons: Down payment hold was kind of high for it to be a out of town rental only because it limit you on the things you want to do while you’re visiting, but other than that I have no complaints.
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6,4
Pros: Clean
Cons: Kindly document plz
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5,6
Cons: Pick up and drop off process chaotic, Illinois tollway is horrible and there is no way to check your chargers despite what the rental car agency advised .
review from
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4,8
Cons: Th Routes location is 5 mins from airport but takes an hour to get there. This being because you need two shuttles to get there. The shuttle to the rental car facility and then a private routes shuttle. Routes had us wait 30 minutes for their private shuttle.
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2,0
Pros: Stuff not helpful and experience disappointing
Cons: A solution to rent a vehicle for local use. Instead of nope can't help you.
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10,0
Cons: Pick up was lengthy. A lot of customers not enough clerks.
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2,0
Pros: Worst rental service ever
Cons: Everything
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7,6
Pros: The staff was great despite being incredibly busy! The car we rented was brand new (less than 4K miles) with all of the latest technology, fantastic value for the price!
Cons: The drop off process was odd, we had to wait in the same line as people picking up their cars which we all know is a lengthy process! Streamlining the drop-off process would have made the experience better but overall a good experience for an incredible value.
review from
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8,0
Pros: Staff was ok, but not particularly friendly at return. Wait time for shuttle was a little over 15 minutes.
Cons: Maybe some free hot beverages inside as it was 15 degrees outside.
review from
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9,2
Pros: Staff were friendly and accommodating. Easy check in and out. Excellent value.
Cons: No windshield fluid, had to buy some. If you're declining added insurance be sure to bring proof of current coverage.
review from
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2,0
Pros: They did give us a ride back to the airport terminal after refusing to rent to a 75 year old driver. They operate in confusion -- shuttle driver disappeared, A lot of "fine" print. NEVER again.
review from
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10,0
Cons: Pick up was lengthy. A lot of customers not enough clerks.
review from
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9,2
Pros: Staff were friendly and accommodating. Easy check in and out. Excellent value.
Cons: No windshield fluid, had to buy some. If you're declining added insurance be sure to bring proof of current coverage.
review from
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8,4
Pros: The staff were very friendly, the process was quick. She explained everything to me in detail and the most important thing the car was inspected and ready by the time I signed the last piece of paper. You guys at Routes Schiller Park rock.
Cons: Down payment hold was kind of high for it to be a out of town rental only because it limit you on the things you want to do while you’re visiting, but other than that I have no complaints.
review from
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7,6
Pros: The staff was great despite being incredibly busy! The car we rented was brand new (less than 4K miles) with all of the latest technology, fantastic value for the price!
Cons: The drop off process was odd, we had to wait in the same line as people picking up their cars which we all know is a lengthy process! Streamlining the drop-off process would have made the experience better but overall a good experience for an incredible value.
review from
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8,0
Pros: Staff was ok, but not particularly friendly at return. Wait time for shuttle was a little over 15 minutes.
Cons: Maybe some free hot beverages inside as it was 15 degrees outside.
review from
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2,4
Pros: Cheap rate
Cons: Facility is not at ORD. Requires special pick up from the car rental facility to an offsite facility. Waited over 25 minutes for pick up. Facility was understaffed and took a long time to get the car. After returning the car, driver that drove us to our terminal was reckless and not safe.
review from
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6,4
Pros: Clean
Cons: Kindly document plz
review from
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5,6
Cons: Pick up and drop off process chaotic, Illinois tollway is horrible and there is no way to check your chargers despite what the rental car agency advised .
review from
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4,8
Cons: Th Routes location is 5 mins from airport but takes an hour to get there. This being because you need two shuttles to get there. The shuttle to the rental car facility and then a private routes shuttle. Routes had us wait 30 minutes for their private shuttle.
review from
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2,0
Pros: Stuff not helpful and experience disappointing
Cons: A solution to rent a vehicle for local use. Instead of nope can't help you.
review from
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2,0
Pros: Worst rental service ever
Cons: Everything
review from
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2,0
Pros: They did give us a ride back to the airport terminal after refusing to rent to a 75 year old driver. They operate in confusion -- shuttle driver disappeared, A lot of "fine" print. NEVER again.
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