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Chicago O'Hare Intl Airport car hire reviews and directory
Rated no. 1
Silvercar
Best rated
9,9 Excellent (5 reviews)
1 location at Chicago O'Hare Intl Airport
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Silvercar reviews
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Silvercar
Locations at Chicago O'Hare Intl Airport
10517 United Parkway
+1 855 359 2227
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Rated no. 2
Alamo
8,8 Excellent (499 reviews)
1 location at Chicago O'Hare Intl Airport
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Alamo reviews
Car hire locations
Alamo
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 833 863 1447
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Alamo reviews at Chicago O'Hare Intl Airport
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9,6
Cons: Cheaper price
review from
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4,4
Pros: New, centralized car rental facility at ORD. This resulted in faster access to/from terminal.
Cons: The Nissan Versa rented car seemed to have some issues—it handled really poorly on the highway. Also, the low tire pressure indicator was illuminated for the trip, although there was no low/differential tire pressure condition.
review from
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9,2
Cons: This is my second car rental with Alamo, the pick up and drop off is very easy and they gave me a car even When I showed up one hour before, staff is friendly at the reception and as well at the place where you pick the car. I recommend Alamo car rental.
review from
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8,0
Pros: Staff at pickup was very helpful. He even gave us advice on toll roads, etc.
Cons: The rental was more expensive than other companies.
review from
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4,8
Pros: Pick-up, drop-off was easy.
Cons: Alamo agent cancelled the booking and created a new more expensive booking due to change in flight time. The booking didn't have to be changed.
review from
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8,0
Cons: We are not crazy about Nissan, so cheap looking
review from
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10,0
Pros: staff friendly, drop off easy
review from
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10,0
Cons: Nothing, worked really well.
review from
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10,0
Pros: Staff was very helpful. They made it very easy to use the Kiosk. Faster than the line.
Cons: more clearly Let the customer know to pick up paperwork on first floor before heading up to car pick up area on the third floor.
review from
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10,0
Pros: Pick up and drop off were really quick. Convenient and the price was good. Car was clean & ready to go. The staff was helpful, also offered an EZ pass for the tolls.
review from
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5,2
Cons: Vehicle smelled terribly of smoke. We had to drive around the whole time with the windows down. Budget only offered a $20 credit for the condition of the vehicle
review from
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9,6
Pros: The staff REALLY went out of their way to be accommodating and personable!
Cons: The weather!
review from
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9,6
Cons: Cheaper price
review from
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9,2
Cons: This is my second car rental with Alamo, the pick up and drop off is very easy and they gave me a car even When I showed up one hour before, staff is friendly at the reception and as well at the place where you pick the car. I recommend Alamo car rental.
review from
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10,0
Pros: staff friendly, drop off easy
review from
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10,0
Cons: Nothing, worked really well.
review from
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10,0
Pros: Staff was very helpful. They made it very easy to use the Kiosk. Faster than the line.
Cons: more clearly Let the customer know to pick up paperwork on first floor before heading up to car pick up area on the third floor.
review from
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10,0
Pros: Pick up and drop off were really quick. Convenient and the price was good. Car was clean & ready to go. The staff was helpful, also offered an EZ pass for the tolls.
review from
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9,6
Pros: The staff REALLY went out of their way to be accommodating and personable!
Cons: The weather!
review from
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4,4
Pros: New, centralized car rental facility at ORD. This resulted in faster access to/from terminal.
Cons: The Nissan Versa rented car seemed to have some issues—it handled really poorly on the highway. Also, the low tire pressure indicator was illuminated for the trip, although there was no low/differential tire pressure condition.
review from
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4,8
Pros: Pick-up, drop-off was easy.
Cons: Alamo agent cancelled the booking and created a new more expensive booking due to change in flight time. The booking didn't have to be changed.
review from
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5,2
Cons: Vehicle smelled terribly of smoke. We had to drive around the whole time with the windows down. Budget only offered a $20 credit for the condition of the vehicle
review from
Rated no. 3
Enterprise
8,5 Excellent (224 reviews)
1 location at Chicago O'Hare Intl Airport
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Enterprise reviews
Car hire locations
Enterprise
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 833 856 0900
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Enterprise reviews at Chicago O'Hare Intl Airport
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10,0
Pros: Excellent check-in process. Friendly staff. Upgrade without half and super easy drop off.
review from
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9,2
Pros: Friendly staff who took the time to explain the features of the vehicle.
review from
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10,0
Pros: Customer service very helpful easy return no questions ask
Cons: N/a
review from
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7,2
We got into a car fast, but had to downgrade-- without compensation
Pros: Efficient service! Clean car! Very speedy/ orderly.
Cons: We reserved a standard SUV, but none were available when we arrived. We were assigned a sedan with no compensation for the downgrade.
review from
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10,0
Chicago O’Hare Customer Service
Pros: The branch manager at the airport rental car return at the Chicago airport is absolutely fantastic. He by far provided the best customer service I’ve ever received. Because the car wasn’t clean and smelled like smoke he waved our fuel charge and because we have an infant and 8 large luggage bags he gave us valet service to the terminal!!! He should be promoted!!!!
review from
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10,0
Enterprise is a prize
Pros: Staff very heloful...easy to find a car...seamless experience in Chicago at OHare
Cons: Nothing
review from
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10,0
Pros: Great car and nice people
review from
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10,0
Fast and friendly
Pros: Not used to big city rental agencies being friendly and fast, but that’s exactly what this experience was! I was on the shuttle within 2 minutes of pulling up in the return lane! And no issues with my “special instruction” rental situation. Great when things work out smoothly!
review from
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10,0
Excellent Customer service
Pros: They are just the best I ever seen in such a competitive industry
Cons: Nothing
review from
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8,0
Excellent Service
Pros: As usual, super easy
Cons: I bought the insurance online. I thought, great, I’m covered. But when I went to pick up the car, the attendant said that the insurance I bought was NOT through Enterprise, it was through a third party. I asked what was the difference, since insurance is insurance, and he asked me if I felt if that was enough. What am I supposed to do, buy the same insurance twice? Was he insinuating that Enterprise would not honor the third party insurance? It was a pushy maneuver.
review from
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8,8
Good experience
Pros: Professional Service
Cons: Some help/advise from the staff to fix the car seat would be greatly appreciated. Since we rented a different type of vehicle, we struggled to fix the infant car seat. When inquired Enterprise staff told that they are not allowed to help fixing the car seat.
review from
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9,6
Great staff and great service.
Pros: The rental staff is all professional and efficient. The shuttle van driver was very helpful with the luggage, and he made his best effort to get all the passengers to the airport very efficiently and comfortably.
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10,0
Pros: Excellent check-in process. Friendly staff. Upgrade without half and super easy drop off.
review from
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9,2
Pros: Friendly staff who took the time to explain the features of the vehicle.
review from
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10,0
Pros: Customer service very helpful easy return no questions ask
Cons: N/a
review from
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10,0
Chicago O’Hare Customer Service
Pros: The branch manager at the airport rental car return at the Chicago airport is absolutely fantastic. He by far provided the best customer service I’ve ever received. Because the car wasn’t clean and smelled like smoke he waved our fuel charge and because we have an infant and 8 large luggage bags he gave us valet service to the terminal!!! He should be promoted!!!!
review from
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10,0
Enterprise is a prize
Pros: Staff very heloful...easy to find a car...seamless experience in Chicago at OHare
Cons: Nothing
review from
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10,0
Pros: Great car and nice people
review from
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10,0
Fast and friendly
Pros: Not used to big city rental agencies being friendly and fast, but that’s exactly what this experience was! I was on the shuttle within 2 minutes of pulling up in the return lane! And no issues with my “special instruction” rental situation. Great when things work out smoothly!
review from
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10,0
Excellent Customer service
Pros: They are just the best I ever seen in such a competitive industry
Cons: Nothing
review from
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8,8
Good experience
Pros: Professional Service
Cons: Some help/advise from the staff to fix the car seat would be greatly appreciated. Since we rented a different type of vehicle, we struggled to fix the infant car seat. When inquired Enterprise staff told that they are not allowed to help fixing the car seat.
review from
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9,6
Great staff and great service.
Pros: The rental staff is all professional and efficient. The shuttle van driver was very helpful with the luggage, and he made his best effort to get all the passengers to the airport very efficiently and comfortably.
review from
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7,2
We got into a car fast, but had to downgrade-- without compensation
Pros: Efficient service! Clean car! Very speedy/ orderly.
Cons: We reserved a standard SUV, but none were available when we arrived. We were assigned a sedan with no compensation for the downgrade.
review from
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8,0
Excellent Service
Pros: As usual, super easy
Cons: I bought the insurance online. I thought, great, I’m covered. But when I went to pick up the car, the attendant said that the insurance I bought was NOT through Enterprise, it was through a third party. I asked what was the difference, since insurance is insurance, and he asked me if I felt if that was enough. What am I supposed to do, buy the same insurance twice? Was he insinuating that Enterprise would not honor the third party insurance? It was a pushy maneuver.
review from
Rated no. 4
National
7,8 Good (8 reviews)
1 location at Chicago O'Hare Intl Airport
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National reviews
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National
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 833 856 0901
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National reviews at Chicago O'Hare Intl Airport
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6,8
Cons: Way too much confusion trying to locate a car in the class I had reserved (luxury). 5 different people asked if we needed help (we did) but none delivered. After much delay, we got a car that was just cleaned and we’re on our way. Not a very good showing.
review from
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3,6
Cons: Car was dirty.
review from
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10,0
Pros: Easy pickup, good car
review from
Rated no. 5
Budget
7,5 Good (191 reviews)
1 location at Chicago O'Hare Intl Airport
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Budget reviews
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Budget
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Boulevard
+1 773 894 1900
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Budget reviews at Chicago O'Hare Intl Airport
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4,0
Cons: Rented same car to 2 people
review from
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8,8
Pros: Pickup was chaos. Drop-off was excellent.
Cons: There was confusion about locations of cars, confusion about rates as they related to pickup/dropoff times. Staff training in Chicago was subpar.
review from
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7,2
Cons: Waited in line for 45 minutes to pick up. Staff did everything they could to move it along and gave us bottled water. It’s just a flawed process.
review from
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8,0
Pros: The car was great small, fuel efficient and a big trunk with modern features such as adaptive cruise made my trip easy and cost effective.
Cons: The signs to the rental car shuttle could have been better at ord.
review from
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6,4
Cons: Way too expensive for a one way trip.
review from
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10,0
Cons: good
review from
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6,0
Did not ask for or want a 2-door. Very uncomfortable for 4 people.
Pros: Checkin was easy
Cons: Getting a 2-door sedan. Not requested. Tire pressure warning light was on but tire inflation pressure was fine.
review from
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9,2
Pros: Close to airport. Use toll reader as most freeway are toll in Chicago area.
Cons: Windshield wippers streaked.
review from
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4,4
Will not use Budget again.
Pros: The car was clean.
Cons: One bus for both Avis and Budget from ORD. The bus was over capacity. I counted. Arriving at the rental counter, the line went out the door. It took 1 hour to finally get to my vehicle. Budget is far behind other rental car companies — I imagine not much has changed over the last 25 years. Because of the overcrowded situation, it took longer to exit the facility as well - this was not helped by the fact there was only one attendant. Wait was an additional 25 min to just drive out of the lot. Will not use budget again.
review from
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3,6
Horrible staff
Cons: The line to pick up my car was over one hour in a hot humid building. I could see multiple staff chatting with each other while dozens of customers were waiting. When my turn came, they tried to upgrade me to an SUV by charging an extra $60 per day for a total of $297 for two days. I said this was not a reasonable price but they wouldn't listen. I finally cancelled my original reservation and made a new one on my phone for $94 for a bigger SUV for two days. If they had just talked nicely with me, I was willing to pay up to $150. You guys left money on the table and irritated me. I will go back to renting from National. Rosa should not be in a customer facing job. She was very unfriendly, slow and didn't smile once. I realize hiring good people is difficult but she is just in the wrong job.
review from
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8,0
Extremely long wait to get our car
Pros: We appreciated the rental agent, Maury. He was very professional and helpful.
Cons: Didn’t like that it took 1 hour to get the car. There were 25 people in line ahead of us.
review from
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5,6
Cons: Over 45 minutes in line to pick up the car
review from
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8,8
Pros: Pickup was chaos. Drop-off was excellent.
Cons: There was confusion about locations of cars, confusion about rates as they related to pickup/dropoff times. Staff training in Chicago was subpar.
review from
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10,0
Cons: good
review from
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9,2
Pros: Close to airport. Use toll reader as most freeway are toll in Chicago area.
Cons: Windshield wippers streaked.
review from
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7,2
Cons: Waited in line for 45 minutes to pick up. Staff did everything they could to move it along and gave us bottled water. It’s just a flawed process.
review from
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8,0
Pros: The car was great small, fuel efficient and a big trunk with modern features such as adaptive cruise made my trip easy and cost effective.
Cons: The signs to the rental car shuttle could have been better at ord.
review from
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8,0
Extremely long wait to get our car
Pros: We appreciated the rental agent, Maury. He was very professional and helpful.
Cons: Didn’t like that it took 1 hour to get the car. There were 25 people in line ahead of us.
review from
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4,0
Cons: Rented same car to 2 people
review from
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6,4
Cons: Way too expensive for a one way trip.
review from
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6,0
Did not ask for or want a 2-door. Very uncomfortable for 4 people.
Pros: Checkin was easy
Cons: Getting a 2-door sedan. Not requested. Tire pressure warning light was on but tire inflation pressure was fine.
review from
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4,4
Will not use Budget again.
Pros: The car was clean.
Cons: One bus for both Avis and Budget from ORD. The bus was over capacity. I counted. Arriving at the rental counter, the line went out the door. It took 1 hour to finally get to my vehicle. Budget is far behind other rental car companies — I imagine not much has changed over the last 25 years. Because of the overcrowded situation, it took longer to exit the facility as well - this was not helped by the fact there was only one attendant. Wait was an additional 25 min to just drive out of the lot. Will not use budget again.
review from
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3,6
Horrible staff
Cons: The line to pick up my car was over one hour in a hot humid building. I could see multiple staff chatting with each other while dozens of customers were waiting. When my turn came, they tried to upgrade me to an SUV by charging an extra $60 per day for a total of $297 for two days. I said this was not a reasonable price but they wouldn't listen. I finally cancelled my original reservation and made a new one on my phone for $94 for a bigger SUV for two days. If they had just talked nicely with me, I was willing to pay up to $150. You guys left money on the table and irritated me. I will go back to renting from National. Rosa should not be in a customer facing job. She was very unfriendly, slow and didn't smile once. I realize hiring good people is difficult but she is just in the wrong job.
review from
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5,6
Cons: Over 45 minutes in line to pick up the car
review from
Rated no. 6
Hertz
7,5 Good (225 reviews)
1 location at Chicago O'Hare Intl Airport
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Hertz reviews
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Hertz
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Blvd
+1 773 481 2400
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10,0
Pros: Having the Toll pass was great. The car was a new car, and the service was wonderful.
Cons: Ensure you look at your credit card to know what insurance you carry.
review from
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8,0
Cons: Greater selection of cars to choose from. Several customers all waiting for cars to be returned before we leave with a car.
review from
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10,0
Pros: Appreciated the ability to avoid a very long line at check-in and instead use a kiosk with a live staff member. Very easy process. Liked the personal touch, speed. Appreciated the return, quality staffing, easy, and no shortage of employees on a holiday.
Cons: Had no issues
review from
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10,0
Pros: The check-in process was quick and easy, the staff were very informative and got us on our way as quick as they could. Dropping off was even easier than the pickup
review from
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10,0
Pros: The pickup at O’Hare. There was a snow storm and all the other car rental lines were out the door. Hertz was quick and easy. Also I liked how you chose your own car from the lot. That was really cool.
Cons: Did the drop off downtown Chicago at self drop off. Instructions could have been more clear when picking up what to do there. It was pretty confusing.
review from
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10,0
Pros: all were helpful, but Lacretia(?) at Midway was super friendly and helpful. The Gold program was great!
review from
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10,0
Pros: Staff was very friendly, car was beautiful, fantastic rate!!
Cons: I travel often for work, not much to improve here..easy to find car, great staff to help out with questions, and then drive to meet a client.
review from
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2,0
Cons: I was booked and paid right away. When I called to change something about my order-the location for pick up was an hour away! there were suddenly no cars available near me and it was going to cost me 300$ more. They also indicated it would take up to 10 days to refund me the 200$ they took when I booked.
review from
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6,0
Quick
Pros: It was an easy, no hassle drop off
Cons: No real issues
review from
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2,0
Stay away from this place!
Cons: I was quite flustered and in a hurry from traveling. And the woman behind the counter refused to rent a car to me because I had only a debit card. I looked at Hertz's policies online and yes they do rent to anyone with a debit or credit card. So basically the woman at the counter was just too lazy to do her job. STAY AWAY from this place, and avoid it like the plague, because clearly they don't care if you've been traveling all day and needed a car asap so you can continue with your business. Go to Advantage next door. They're much nicer.
review from
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10,0
Pros: Great car, quick service
Cons: Kiosk at the pickup not the faster option in retrospect.
review from
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4,8
Pros: Clean vehicle
Cons: Long pickup wait Hidden charges
review from
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10,0
Pros: Having the Toll pass was great. The car was a new car, and the service was wonderful.
Cons: Ensure you look at your credit card to know what insurance you carry.
review from
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10,0
Pros: Appreciated the ability to avoid a very long line at check-in and instead use a kiosk with a live staff member. Very easy process. Liked the personal touch, speed. Appreciated the return, quality staffing, easy, and no shortage of employees on a holiday.
Cons: Had no issues
review from
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10,0
Pros: The check-in process was quick and easy, the staff were very informative and got us on our way as quick as they could. Dropping off was even easier than the pickup
review from
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10,0
Pros: The pickup at O’Hare. There was a snow storm and all the other car rental lines were out the door. Hertz was quick and easy. Also I liked how you chose your own car from the lot. That was really cool.
Cons: Did the drop off downtown Chicago at self drop off. Instructions could have been more clear when picking up what to do there. It was pretty confusing.
review from
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10,0
Pros: all were helpful, but Lacretia(?) at Midway was super friendly and helpful. The Gold program was great!
review from
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10,0
Pros: Staff was very friendly, car was beautiful, fantastic rate!!
Cons: I travel often for work, not much to improve here..easy to find car, great staff to help out with questions, and then drive to meet a client.
review from
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10,0
Pros: Great car, quick service
Cons: Kiosk at the pickup not the faster option in retrospect.
review from
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2,0
Cons: I was booked and paid right away. When I called to change something about my order-the location for pick up was an hour away! there were suddenly no cars available near me and it was going to cost me 300$ more. They also indicated it would take up to 10 days to refund me the 200$ they took when I booked.
review from
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6,0
Quick
Pros: It was an easy, no hassle drop off
Cons: No real issues
review from
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2,0
Stay away from this place!
Cons: I was quite flustered and in a hurry from traveling. And the woman behind the counter refused to rent a car to me because I had only a debit card. I looked at Hertz's policies online and yes they do rent to anyone with a debit or credit card. So basically the woman at the counter was just too lazy to do her job. STAY AWAY from this place, and avoid it like the plague, because clearly they don't care if you've been traveling all day and needed a car asap so you can continue with your business. Go to Advantage next door. They're much nicer.
review from
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4,8
Pros: Clean vehicle
Cons: Long pickup wait Hidden charges
review from
Rated no. 7
Payless
7,2 Good (450 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Payless reviews
Car hire locations
Payless
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Blvd
+1 224 220 0604
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took about five minutes
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2,0
Pros: worst - 90 minutes wait to pickup charged more at the drop-off not worth the lower rate rental
Cons: Don't rent from Payless - Staff is not friendly and charge more at the drop-off
review from
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10,0
Pros: Straightforward and fast service
review from
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3,6
Cons: Worst experience I’ve had renting a car. The car itself was fine, drop off was a nightmare. They charged me $40 for gas service I explicitly said I didn’t want. Then Payless charged my card an additional $170 and $125, for a reason that no one could explain. 2 hours later I was still there waiting.
review from
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10,0
Pros: Great car, friendly people
Cons: Not much.
review from
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7,6
Pros: Staff was very friendly and helpful.
Cons: We had to switch car because our 1st car smelled like cigarette smoke and we are non smokers.
review from
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10,0
Pros: The whole process was very easy.
Cons: Finding out the car ( or the car slot ) on the rental place took some time. Difficult to figure out where slot no N17 ( as far as I remember that was the slot number) was at ORD rental car pick up for Payless. Ultimately got some one (not a Payless person) working on the pick up floor to help us.
review from
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10,0
Pros: Everything the price service and a good customer service that you have was perfect
Cons: You pay of what you get the prices are awesome excellent
review from
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10,0
Pros: Went quickly on both pickup and drop off. My questions were answered quickly.
Cons: It would have been nice if the guy who checked in my car directed me towards the terminal. Signage is pretty good, but it would’ve been nice to have him say that way to the terminal and point. Also, maybe I missed it, but I wasn’t clear whether the toll tag was activated.
review from
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8,8
Pros: This was a friendly, helpful, efficient pick-up and drop off.
Cons: The headroom in the car was tight, but I guess I should get a larger car next time.
review from
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8,4
Pros: Well, initially I was give paperwork for a car that wasn’t in the correct parking space nor was it in the lot. When I returned to the desk they automatically gave me an upgrade! More than made up for the inconvenience!
Cons: It was dirty when I got it; but it’s also Chicago and snowy and rainy and cold, so I assume they don’t clean them. It was clean on the interior too, but pretty dirty on the exterior!
review from
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10,0
Pros: Very convenient and easy,helpful and friendly staff!
review from
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7,6
Pros: Very friendly and professional staff both during pick up and drop off. Excellent shuttle service between airport and car rental center
Cons: The car was not very clean inside when we picked it op - seats very stained
review from
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10,0
Pros: Straightforward and fast service
review from
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10,0
Pros: Great car, friendly people
Cons: Not much.
review from
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10,0
Pros: The whole process was very easy.
Cons: Finding out the car ( or the car slot ) on the rental place took some time. Difficult to figure out where slot no N17 ( as far as I remember that was the slot number) was at ORD rental car pick up for Payless. Ultimately got some one (not a Payless person) working on the pick up floor to help us.
review from
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10,0
Pros: Everything the price service and a good customer service that you have was perfect
Cons: You pay of what you get the prices are awesome excellent
review from
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10,0
Pros: Went quickly on both pickup and drop off. My questions were answered quickly.
Cons: It would have been nice if the guy who checked in my car directed me towards the terminal. Signage is pretty good, but it would’ve been nice to have him say that way to the terminal and point. Also, maybe I missed it, but I wasn’t clear whether the toll tag was activated.
review from
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8,8
Pros: This was a friendly, helpful, efficient pick-up and drop off.
Cons: The headroom in the car was tight, but I guess I should get a larger car next time.
review from
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10,0
Pros: Very convenient and easy,helpful and friendly staff!
review from
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7,6
Pros: Staff was very friendly and helpful.
Cons: We had to switch car because our 1st car smelled like cigarette smoke and we are non smokers.
review from
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8,4
Pros: Well, initially I was give paperwork for a car that wasn’t in the correct parking space nor was it in the lot. When I returned to the desk they automatically gave me an upgrade! More than made up for the inconvenience!
Cons: It was dirty when I got it; but it’s also Chicago and snowy and rainy and cold, so I assume they don’t clean them. It was clean on the interior too, but pretty dirty on the exterior!
review from
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7,6
Pros: Very friendly and professional staff both during pick up and drop off. Excellent shuttle service between airport and car rental center
Cons: The car was not very clean inside when we picked it op - seats very stained
review from
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2,0
Pros: worst - 90 minutes wait to pickup charged more at the drop-off not worth the lower rate rental
Cons: Don't rent from Payless - Staff is not friendly and charge more at the drop-off
review from
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3,6
Cons: Worst experience I’ve had renting a car. The car itself was fine, drop off was a nightmare. They charged me $40 for gas service I explicitly said I didn’t want. Then Payless charged my card an additional $170 and $125, for a reason that no one could explain. 2 hours later I was still there waiting.
review from
Rated no. 8
Dollar
7,1 Good (270 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Dollar reviews
Car hire locations
Dollar
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Road
+1 866 434 2226
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8,0
Cons: I could join the rental company rewards members club to avoid the extremely long pick up line
review from
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2,0
Cons: Took 45 minutes in line to pick-up car after 20 minutes to get there from airport
review from
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5,6
Cons: We cancelled because the check-in line was out the door.
review from
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9,6
Cons: We had a smooth experience on both pickup and drop off. The car was clean and what was advertised.
review from
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4,8
Hurricane screwed us
Pros: Car was good.
Cons: Confused about toll pass thing. Pickup took forever...had to wait for someone to drive the car to us instead of just walking to it. Hurricane changed our travel plans and our flights got changed but Dollar wouldn't change our rental car plans... and even charged us more to return the car early and a different location... because of the hurricane.
review from
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3,6
Kayak pricing doesn’t match real pricing
Pros: Car was new, drop off was quick and easy
Cons: Pickup was awful. The car I got wasn’t the one I was told I’d receive, the amount they “hold” is ridiculous (but maybe that’s all rental companies) and to top it all off they charged me more than what I had agreed to pay on kayak. Overall poor experience on pickup. Customer service was terrible. Drop off was quick and easy. Advice - don’t tell a customer one price and then charge them more when they go to pick up.
review from
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6,0
Pros: The guy who rented me the car was excellent. He went above and beyond to find me a car at the last minute due to an emergency on my end.
Cons: The cost to rent a car for 14hrs. and to drop off in another city was totally outrageous. $706
review from
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9,2
Pros: Friendly and professional.
Cons: Price seemed high.
review from
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2,0
Cons: Rented for 1 week and returned after 4 days and thgey billed me for 1 week + $25. WTF!!!
review from
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6,0
Maintenance problem
Pros: The car was great.
Cons: The car was great but it had a tire leak. Every day the pressure would go lower and the car would make me nervous.
review from
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4,8
Unpleasant check-in
Pros: Car was new
Cons: We waited a long time for a shuttle and then waited a long time to check-in. People working there barely looked at customers and treated us like an annoyance.
review from
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7,2
Cons: The staff were nice but tired and failed to tell me how the toll e-pass worked.
review from
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2,0
Cons: Took 45 minutes in line to pick-up car after 20 minutes to get there from airport
review from
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5,6
Cons: We cancelled because the check-in line was out the door.
review from
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4,8
Hurricane screwed us
Pros: Car was good.
Cons: Confused about toll pass thing. Pickup took forever...had to wait for someone to drive the car to us instead of just walking to it. Hurricane changed our travel plans and our flights got changed but Dollar wouldn't change our rental car plans... and even charged us more to return the car early and a different location... because of the hurricane.
review from
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3,6
Kayak pricing doesn’t match real pricing
Pros: Car was new, drop off was quick and easy
Cons: Pickup was awful. The car I got wasn’t the one I was told I’d receive, the amount they “hold” is ridiculous (but maybe that’s all rental companies) and to top it all off they charged me more than what I had agreed to pay on kayak. Overall poor experience on pickup. Customer service was terrible. Drop off was quick and easy. Advice - don’t tell a customer one price and then charge them more when they go to pick up.
review from
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6,0
Pros: The guy who rented me the car was excellent. He went above and beyond to find me a car at the last minute due to an emergency on my end.
Cons: The cost to rent a car for 14hrs. and to drop off in another city was totally outrageous. $706
review from
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2,0
Cons: Rented for 1 week and returned after 4 days and thgey billed me for 1 week + $25. WTF!!!
review from
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6,0
Maintenance problem
Pros: The car was great.
Cons: The car was great but it had a tire leak. Every day the pressure would go lower and the car would make me nervous.
review from
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4,8
Unpleasant check-in
Pros: Car was new
Cons: We waited a long time for a shuttle and then waited a long time to check-in. People working there barely looked at customers and treated us like an annoyance.
review from
Rated no. 9
Thrifty
7,1 Good (187 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Thrifty reviews
Car hire locations
Thrifty
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Road
+1 877 283 0898
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8,0
Pros: yes
review from
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4,8
Cons: Wait time to pick up car
review from
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4,0
Pros: Van was comfortable
Cons: We had a tire witha nail in ti and Thrifty would not find us a replacement vehicle to serve our needs. They were extremely slow at the pick up counter as well.
review from
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8,0
Pros: I got an upgraded vehicle, which was a nice surprise. However, the vehicle did have a lot of dings and scratches which took awhile to mark down prior to leaving the lot. The dropoff was quick and easy.
Cons: A vehicle with less dings and scratches. Also the vehicle screeched when making sharp turns. The maintenance should have been a little better.
review from
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8,4
Pros: Staff was very helpful. Pick up and drop off were easy.
Cons: I was shocked at how much it was to rent a booster seat. The rate was nearly the same as the car!
review from
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8,0
Pros: Car was clean
Cons: Car smelled really Bad
review from
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3,2
Terrible car! Bad tires! Car smells meat!
Pros: The Radar
Cons: Old, rusty car. Bad tires that were very noisy! Car smelled meat!
review from
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8,0
Cons: Persons at the pick-up counter did not explain the options very well. They seemed to busy to provide us with information to help us make informed decisions.
review from
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10,0
Pros: Clean car. Easy check in and out. Good price
review from
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8,8
Expensive compared to other cities
Cons: Expensive compared to other cities. One thing I noticed is that the taxes are far more than any other place in the USA.
review from
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2,0
Cons: Horrible experience. Will never rent there again
review from
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6,8
90 minute wait on pickup
Pros: Staff was patient and professional and friendly.
Cons: Long line out the door. Doors open. Hot room. No car ready when at front of line
review from
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8,0
Pros: yes
review from
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8,0
Pros: I got an upgraded vehicle, which was a nice surprise. However, the vehicle did have a lot of dings and scratches which took awhile to mark down prior to leaving the lot. The dropoff was quick and easy.
Cons: A vehicle with less dings and scratches. Also the vehicle screeched when making sharp turns. The maintenance should have been a little better.
review from
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8,4
Pros: Staff was very helpful. Pick up and drop off were easy.
Cons: I was shocked at how much it was to rent a booster seat. The rate was nearly the same as the car!
review from
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8,0
Pros: Car was clean
Cons: Car smelled really Bad
review from
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8,0
Cons: Persons at the pick-up counter did not explain the options very well. They seemed to busy to provide us with information to help us make informed decisions.
review from
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6,8
90 minute wait on pickup
Pros: Staff was patient and professional and friendly.
Cons: Long line out the door. Doors open. Hot room. No car ready when at front of line
review from
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4,8
Cons: Wait time to pick up car
review from
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4,0
Pros: Van was comfortable
Cons: We had a tire witha nail in ti and Thrifty would not find us a replacement vehicle to serve our needs. They were extremely slow at the pick up counter as well.
review from
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3,2
Terrible car! Bad tires! Car smells meat!
Pros: The Radar
Cons: Old, rusty car. Bad tires that were very noisy! Car smelled meat!
review from
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2,0
Cons: Horrible experience. Will never rent there again
review from
Rated no. 10
Avis
6,9 Good (71 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Avis reviews
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Avis
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Boulevard
+1 773 825 4600
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6,8
Cons: I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"
review from
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8,8
Pros: Drop off was quick and easy. Cars were easy to find and instructions given were very clear.
Cons: I had reserved an intermediate sized vehicle, but was first suggested an SUV. Don’t try to up-sell in such a sneaky fashion. If I had wanted an SUV, I would have asked for one.
review from
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7,2
Pros: Friendly staff, clean car
Cons: Booked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.
review from
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3,2
Pros: Anything good was negated by your customer service!
Cons: Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser
review from
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6,4
Charged extra for gas
Pros: Okay car. Got good gas mileage.
Cons: I chose the self refuel option and filled up the gas tank (even added more gas after 1st automatic stop) about 1.5 miles from airport return. Avis added a $9.99 charge because according to them it was 0.7 gallons less than when I received it. The gauge was showing above the full line. I had to stand in line to dispute it. Finally the extra charge was removed when I showed the receipt. However, this seems to be a scam to get more $. Avis probably assumed I wouldn't notice or wouldn't have time to dispute it.
review from
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2,0
Never Again
Pros: Nothing
Cons: I arrived at the the rental location two hours before scheduled pickup time. I was told they couldn't honor rate given on Kayak unless I sat and waited the two hours. Even though I was going to drop off the car even earlier on the day of return. Found another car at a different agency at the airport and was on my way in less than 45 minutes. Avis just lost a customer for life.
review from
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4,4
Didn't have my car. Substitute was dirty.
Cons: Rep tried 3 times to upsell me into different type if vehicle. Only after I passes in offers did he tell me my car was not available. Disappeared for ten minutes..agaon offered an SUV instead of sedan. Finally offered a so called luxury vehicle which was not a luxury car..we went to car and found it unclean...dried soda on passenger seat and other things. Gross..had to quickly clean ourselves as we were late and did not have time.
review from
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5,6
Pros: I loved how easy it was to pick up from one airport and drop off to another
Cons: After reviewing my receipt, I found that I was charged for extras that I did not agree to, but because the extra coverage was available to me during my trip, they weren’t able to offer me a full refund. I regret not reading the fine print more closely.
review from
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2,4
Cons: Before hitting Rockford/Chicago, I was on backroads that didn't go more than 55 mph. Once I hit the freeway, the car I was in would not accelerate properly and soon wouldn't go beyond 35 mph. I only had the car for 3 hours (to drive to O'Hare) and it was terrible and expensive experience.
review from
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2,0
AVIS is Running a Scam w/ Fuel Option
Cons: The AVIS rental counter associate would not allow me to remove the fuel option when renting the car. When I returned with the car full of fuel, I had to go to the rental counter again to remove the fuel charge. This is essentially a scam, because AVIS knows that a certain percentage of customer are going to be pressed for time to catch their airplane and won't go to the rental counter to remove the fuel charge. So even though a customer fill the tank of gas upon returning the vehicle, AVIS will still charge them as if they returned the car empty.
review from
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4,4
Charged extra without notification
Pros: The car was nice.
Cons: I was charged an extra $20 without any notification and without recourse.
review from
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6,8
Slammed with fees
Cons: Our return flight from Chicago to Atlanta was changed due to Hurricane Irma. We needed to keep the rental car for an additional 12 hours beyond our original reservation. AVIS doubled our rate for the entire rental period. This was terrible price gouging that is not acceptable. I will never rent from them again!
review from
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6,8
Cons: I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"
review from
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7,2
Pros: Friendly staff, clean car
Cons: Booked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.
review from
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6,8
Slammed with fees
Cons: Our return flight from Chicago to Atlanta was changed due to Hurricane Irma. We needed to keep the rental car for an additional 12 hours beyond our original reservation. AVIS doubled our rate for the entire rental period. This was terrible price gouging that is not acceptable. I will never rent from them again!
review from
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3,2
Pros: Anything good was negated by your customer service!
Cons: Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser
review from
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6,4
Charged extra for gas
Pros: Okay car. Got good gas mileage.
Cons: I chose the self refuel option and filled up the gas tank (even added more gas after 1st automatic stop) about 1.5 miles from airport return. Avis added a $9.99 charge because according to them it was 0.7 gallons less than when I received it. The gauge was showing above the full line. I had to stand in line to dispute it. Finally the extra charge was removed when I showed the receipt. However, this seems to be a scam to get more $. Avis probably assumed I wouldn't notice or wouldn't have time to dispute it.
review from
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2,0
Never Again
Pros: Nothing
Cons: I arrived at the the rental location two hours before scheduled pickup time. I was told they couldn't honor rate given on Kayak unless I sat and waited the two hours. Even though I was going to drop off the car even earlier on the day of return. Found another car at a different agency at the airport and was on my way in less than 45 minutes. Avis just lost a customer for life.
review from
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4,4
Didn't have my car. Substitute was dirty.
Cons: Rep tried 3 times to upsell me into different type if vehicle. Only after I passes in offers did he tell me my car was not available. Disappeared for ten minutes..agaon offered an SUV instead of sedan. Finally offered a so called luxury vehicle which was not a luxury car..we went to car and found it unclean...dried soda on passenger seat and other things. Gross..had to quickly clean ourselves as we were late and did not have time.
review from
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5,6
Pros: I loved how easy it was to pick up from one airport and drop off to another
Cons: After reviewing my receipt, I found that I was charged for extras that I did not agree to, but because the extra coverage was available to me during my trip, they weren’t able to offer me a full refund. I regret not reading the fine print more closely.
review from
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2,4
Cons: Before hitting Rockford/Chicago, I was on backroads that didn't go more than 55 mph. Once I hit the freeway, the car I was in would not accelerate properly and soon wouldn't go beyond 35 mph. I only had the car for 3 hours (to drive to O'Hare) and it was terrible and expensive experience.
review from
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2,0
AVIS is Running a Scam w/ Fuel Option
Cons: The AVIS rental counter associate would not allow me to remove the fuel option when renting the car. When I returned with the car full of fuel, I had to go to the rental counter again to remove the fuel charge. This is essentially a scam, because AVIS knows that a certain percentage of customer are going to be pressed for time to catch their airplane and won't go to the rental counter to remove the fuel charge. So even though a customer fill the tank of gas upon returning the vehicle, AVIS will still charge them as if they returned the car empty.
review from
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4,4
Charged extra without notification
Pros: The car was nice.
Cons: I was charged an extra $20 without any notification and without recourse.
review from
Rated no. 11
Advantage
6,8 Good (167 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Advantage reviews
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Advantage
Locations at Chicago O'Hare Intl Airport
2170 Mannheim Rd
+1 847 635 8031
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4,0
Cons: Initial registration pickup were great! Car smelled horrible! Rental return process was not good.
review from
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10,0
Cons: Good value. Nice car. All went smoothly!
review from
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5,2
Pros: Almost no line at check-out, while the brand names had huge lines
Cons: Not really friendly service at the counter. Clerk did not speak loudly or clearly. Car was leaking oil and left a good sized oil stain in my new concrete driveway. Thanks!
review from
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10,0
Cons: Good experience overall. The person who dealt with us at at the car return was great. Very courteous and had great customer service skills.
review from
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10,0
Pros: The staff were all great. ORD's new system, where the airport provides shuttles to a new building where all the on-airport rental companies are located, gets rid of the "whose shuttles are best" problem. Our Hyundai Sonata only had about 2400 miles on it, and it was in pretty much perfect condition.
Cons: Nit-pick: When cleaning the cars, go a little easy on the air "freshener".
review from
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2,0
Cons: Having it known upfront you can’t rent with a ticket or use my credit card and my ladies driver license or the fact she can’t use her debit card in the same city
review from
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4,8
Pros: The car was clean and the return process was fast.
Cons: Very bad customer service at the check in desk. The guy does not want to work at all and was very upset if I ask questions about the car or about my preferences. They have to respect their customers more. I will never rent a car from Advantage.
review from
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10,0
Pros: Experience was great! Good value, car was great! Custoner service was great! I will rent again if needed.
Cons: Nothing.
review from
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6,0
Pros: The car was a nice vehicle
Cons: I went to location given on line and they moved 3 months prior. They need to update their website. Employees are unprofessional. The agent at the desk was unprodessional and when I returned my car the agent who checked my car in was unprofessional.
review from
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6,4
Cons: something clanging --maybe some tire chang thing charged me full rate at first, even though I checked in with my name did not realize until I was in my rental car and had to go all the way back to main desk for them to correct it and redo the paperwork. It was really terrible way to do business. They could have looked in the first place and have seen it was a prepaid rental! was given incomplete info on using tolls. First they want oc harge me 12 bucks a day to use thier eZ pass device, then tell me i can go through the tolls and pay online. though that was true they neglected to tell me that Illlinois has beenupgrading and you can also pay by credit card at many of the toll plazas.
review from
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7,2
Cons: Amazing that you STILL have not corrected the pick-up street address for ORD’s new rental car center, on Zemke NOT Mannheim Rd.
review from
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5,2
Cons: That I was charged for a toll pass for everyday I had the car when I explicitly said "I only want it for the first day of travel, if that cant be done then not at all". So my receipt reflected that. Oil overfilled and coolant under filled. This was not corrected prior to leaving the rental spot
review from
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10,0
Cons: Good value. Nice car. All went smoothly!
review from
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10,0
Cons: Good experience overall. The person who dealt with us at at the car return was great. Very courteous and had great customer service skills.
review from
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10,0
Pros: The staff were all great. ORD's new system, where the airport provides shuttles to a new building where all the on-airport rental companies are located, gets rid of the "whose shuttles are best" problem. Our Hyundai Sonata only had about 2400 miles on it, and it was in pretty much perfect condition.
Cons: Nit-pick: When cleaning the cars, go a little easy on the air "freshener".
review from
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10,0
Pros: Experience was great! Good value, car was great! Custoner service was great! I will rent again if needed.
Cons: Nothing.
review from
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4,0
Cons: Initial registration pickup were great! Car smelled horrible! Rental return process was not good.
review from
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5,2
Pros: Almost no line at check-out, while the brand names had huge lines
Cons: Not really friendly service at the counter. Clerk did not speak loudly or clearly. Car was leaking oil and left a good sized oil stain in my new concrete driveway. Thanks!
review from
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2,0
Cons: Having it known upfront you can’t rent with a ticket or use my credit card and my ladies driver license or the fact she can’t use her debit card in the same city
review from
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4,8
Pros: The car was clean and the return process was fast.
Cons: Very bad customer service at the check in desk. The guy does not want to work at all and was very upset if I ask questions about the car or about my preferences. They have to respect their customers more. I will never rent a car from Advantage.
review from
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6,0
Pros: The car was a nice vehicle
Cons: I went to location given on line and they moved 3 months prior. They need to update their website. Employees are unprofessional. The agent at the desk was unprodessional and when I returned my car the agent who checked my car in was unprofessional.
review from
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6,4
Cons: something clanging --maybe some tire chang thing charged me full rate at first, even though I checked in with my name did not realize until I was in my rental car and had to go all the way back to main desk for them to correct it and redo the paperwork. It was really terrible way to do business. They could have looked in the first place and have seen it was a prepaid rental! was given incomplete info on using tolls. First they want oc harge me 12 bucks a day to use thier eZ pass device, then tell me i can go through the tolls and pay online. though that was true they neglected to tell me that Illlinois has beenupgrading and you can also pay by credit card at many of the toll plazas.
review from
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5,2
Cons: That I was charged for a toll pass for everyday I had the car when I explicitly said "I only want it for the first day of travel, if that cant be done then not at all". So my receipt reflected that. Oil overfilled and coolant under filled. This was not corrected prior to leaving the rental spot
review from
Rated no. 12
Routes Car & Truck Rentals
5,6 Okay (111 reviews)
1 location at Chicago O'Hare Intl Airport
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Routes Car & Truck Rentals reviews
Car hire locations
Routes Car & Truck Rentals
Locations at Chicago O'Hare Intl Airport
3901 Mannheim Rd, Schiller Park
+1 847 671 4000
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4,0
Pros: Nothing.
Cons: It is very cumbersome to take the O'Hare shuttle to the rental building and then wait for the Routes shuttle to come. When you all Routes, they can't tell you anything about when the shuttle will come and pick you up. You just have to wait 15-30 minutes.
review from
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2,4
Pros: Cheap rate
Cons: Facility is not at ORD. Requires special pick up from the car rental facility to an offsite facility. Waited over 25 minutes for pick up. Facility was understaffed and took a long time to get the car. After returning the car, driver that drove us to our terminal was reckless and not safe.
review from
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8,4
Pros: The staff were very friendly, the process was quick. She explained everything to me in detail and the most important thing the car was inspected and ready by the time I signed the last piece of paper. You guys at Routes Schiller Park rock.
Cons: Down payment hold was kind of high for it to be a out of town rental only because it limit you on the things you want to do while you’re visiting, but other than that I have no complaints.
review from
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6,4
Pros: Clean
Cons: Kindly document plz
review from
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5,6
Cons: Pick up and drop off process chaotic, Illinois tollway is horrible and there is no way to check your chargers despite what the rental car agency advised .
review from
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4,8
Cons: Th Routes location is 5 mins from airport but takes an hour to get there. This being because you need two shuttles to get there. The shuttle to the rental car facility and then a private routes shuttle. Routes had us wait 30 minutes for their private shuttle.
review from
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2,0
Pros: Stuff not helpful and experience disappointing
Cons: A solution to rent a vehicle for local use. Instead of nope can't help you.
review from
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10,0
Cons: Pick up was lengthy. A lot of customers not enough clerks.
review from
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2,0
Pros: Worst rental service ever
Cons: Everything
review from
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7,6
Pros: The staff was great despite being incredibly busy! The car we rented was brand new (less than 4K miles) with all of the latest technology, fantastic value for the price!
Cons: The drop off process was odd, we had to wait in the same line as people picking up their cars which we all know is a lengthy process! Streamlining the drop-off process would have made the experience better but overall a good experience for an incredible value.
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8,0
Pros: Staff was ok, but not particularly friendly at return. Wait time for shuttle was a little over 15 minutes.
Cons: Maybe some free hot beverages inside as it was 15 degrees outside.
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9,2
Pros: Staff were friendly and accommodating. Easy check in and out. Excellent value.
Cons: No windshield fluid, had to buy some. If you're declining added insurance be sure to bring proof of current coverage.
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10,0
Cons: Pick up was lengthy. A lot of customers not enough clerks.
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9,2
Pros: Staff were friendly and accommodating. Easy check in and out. Excellent value.
Cons: No windshield fluid, had to buy some. If you're declining added insurance be sure to bring proof of current coverage.
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8,4
Pros: The staff were very friendly, the process was quick. She explained everything to me in detail and the most important thing the car was inspected and ready by the time I signed the last piece of paper. You guys at Routes Schiller Park rock.
Cons: Down payment hold was kind of high for it to be a out of town rental only because it limit you on the things you want to do while you’re visiting, but other than that I have no complaints.
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7,6
Pros: The staff was great despite being incredibly busy! The car we rented was brand new (less than 4K miles) with all of the latest technology, fantastic value for the price!
Cons: The drop off process was odd, we had to wait in the same line as people picking up their cars which we all know is a lengthy process! Streamlining the drop-off process would have made the experience better but overall a good experience for an incredible value.
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8,0
Pros: Staff was ok, but not particularly friendly at return. Wait time for shuttle was a little over 15 minutes.
Cons: Maybe some free hot beverages inside as it was 15 degrees outside.
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4,0
Pros: Nothing.
Cons: It is very cumbersome to take the O'Hare shuttle to the rental building and then wait for the Routes shuttle to come. When you all Routes, they can't tell you anything about when the shuttle will come and pick you up. You just have to wait 15-30 minutes.
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2,4
Pros: Cheap rate
Cons: Facility is not at ORD. Requires special pick up from the car rental facility to an offsite facility. Waited over 25 minutes for pick up. Facility was understaffed and took a long time to get the car. After returning the car, driver that drove us to our terminal was reckless and not safe.
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6,4
Pros: Clean
Cons: Kindly document plz
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5,6
Cons: Pick up and drop off process chaotic, Illinois tollway is horrible and there is no way to check your chargers despite what the rental car agency advised .
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4,8
Cons: Th Routes location is 5 mins from airport but takes an hour to get there. This being because you need two shuttles to get there. The shuttle to the rental car facility and then a private routes shuttle. Routes had us wait 30 minutes for their private shuttle.
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2,0
Pros: Stuff not helpful and experience disappointing
Cons: A solution to rent a vehicle for local use. Instead of nope can't help you.
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2,0
Pros: Worst rental service ever
Cons: Everything
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