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Chicago O'Hare Intl Airport car hire reviews and directory
Rated no. 1
Silvercar
Best rated
9,9 Excellent (6 reviews)
1 location at Chicago O'Hare Intl Airport
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Silvercar reviews
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Silvercar
Locations at Chicago O'Hare Intl Airport
10517 United Parkway
+1 855 359 2227
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Rated no. 2
Alamo
8,8 Excellent (505 reviews)
1 location at Chicago O'Hare Intl Airport
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Alamo reviews
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Alamo
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 833 863 1447
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7,2
Pros: The process is simple with Alamo -- they're one of the only companies that don't require the extra $200+ deposit (as long as you have an out of state license).
Cons: The car wasn't clean on the outside when I picked it up.
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10,0
Pros: Everything was spot-on.
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10,0
Cons: Nothing, rental counter and personnel were wonderful. Liked to new building for pick up and drop off.
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9,6
Cons: Cheaper price
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4,4
Pros: New, centralized car rental facility at ORD. This resulted in faster access to/from terminal.
Cons: The Nissan Versa rented car seemed to have some issues—it handled really poorly on the highway. Also, the low tire pressure indicator was illuminated for the trip, although there was no low/differential tire pressure condition.
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9,2
Cons: This is my second car rental with Alamo, the pick up and drop off is very easy and they gave me a car even When I showed up one hour before, staff is friendly at the reception and as well at the place where you pick the car. I recommend Alamo car rental.
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8,0
Pros: Staff at pickup was very helpful. He even gave us advice on toll roads, etc.
Cons: The rental was more expensive than other companies.
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4,8
Pros: Pick-up, drop-off was easy.
Cons: Alamo agent cancelled the booking and created a new more expensive booking due to change in flight time. The booking didn't have to be changed.
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8,0
Cons: We are not crazy about Nissan, so cheap looking
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10,0
Pros: staff friendly, drop off easy
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10,0
Cons: Nothing, worked really well.
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10,0
Pros: Staff was very helpful. They made it very easy to use the Kiosk. Faster than the line.
Cons: more clearly Let the customer know to pick up paperwork on first floor before heading up to car pick up area on the third floor.
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10,0
Pros: Everything was spot-on.
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10,0
Cons: Nothing, rental counter and personnel were wonderful. Liked to new building for pick up and drop off.
review from
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9,6
Cons: Cheaper price
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9,2
Cons: This is my second car rental with Alamo, the pick up and drop off is very easy and they gave me a car even When I showed up one hour before, staff is friendly at the reception and as well at the place where you pick the car. I recommend Alamo car rental.
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10,0
Pros: staff friendly, drop off easy
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10,0
Cons: Nothing, worked really well.
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10,0
Pros: Staff was very helpful. They made it very easy to use the Kiosk. Faster than the line.
Cons: more clearly Let the customer know to pick up paperwork on first floor before heading up to car pick up area on the third floor.
review from
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7,2
Pros: The process is simple with Alamo -- they're one of the only companies that don't require the extra $200+ deposit (as long as you have an out of state license).
Cons: The car wasn't clean on the outside when I picked it up.
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8,0
Pros: Staff at pickup was very helpful. He even gave us advice on toll roads, etc.
Cons: The rental was more expensive than other companies.
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8,0
Cons: We are not crazy about Nissan, so cheap looking
review from
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4,4
Pros: New, centralized car rental facility at ORD. This resulted in faster access to/from terminal.
Cons: The Nissan Versa rented car seemed to have some issues—it handled really poorly on the highway. Also, the low tire pressure indicator was illuminated for the trip, although there was no low/differential tire pressure condition.
review from
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4,8
Pros: Pick-up, drop-off was easy.
Cons: Alamo agent cancelled the booking and created a new more expensive booking due to change in flight time. The booking didn't have to be changed.
review from
Rated no. 3
Enterprise
8,5 Excellent (225 reviews)
1 location at Chicago O'Hare Intl Airport
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Enterprise reviews
Car hire locations
Enterprise
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 833 856 0900
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10,0
Pros: Excellent check-in process. Friendly staff. Upgrade without half and super easy drop off.
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9,2
Pros: Friendly staff who took the time to explain the features of the vehicle.
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10,0
Pros: Customer service very helpful easy return no questions ask
Cons: N/a
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7,2
We got into a car fast, but had to downgrade-- without compensation
Pros: Efficient service! Clean car! Very speedy/ orderly.
Cons: We reserved a standard SUV, but none were available when we arrived. We were assigned a sedan with no compensation for the downgrade.
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10,0
Chicago O’Hare Customer Service
Pros: The branch manager at the airport rental car return at the Chicago airport is absolutely fantastic. He by far provided the best customer service I’ve ever received. Because the car wasn’t clean and smelled like smoke he waved our fuel charge and because we have an infant and 8 large luggage bags he gave us valet service to the terminal!!! He should be promoted!!!!
review from
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10,0
Enterprise is a prize
Pros: Staff very heloful...easy to find a car...seamless experience in Chicago at OHare
Cons: Nothing
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10,0
Pros: Great car and nice people
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10,0
Fast and friendly
Pros: Not used to big city rental agencies being friendly and fast, but that’s exactly what this experience was! I was on the shuttle within 2 minutes of pulling up in the return lane! And no issues with my “special instruction” rental situation. Great when things work out smoothly!
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10,0
Excellent Customer service
Pros: They are just the best I ever seen in such a competitive industry
Cons: Nothing
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8,0
Excellent Service
Pros: As usual, super easy
Cons: I bought the insurance online. I thought, great, I’m covered. But when I went to pick up the car, the attendant said that the insurance I bought was NOT through Enterprise, it was through a third party. I asked what was the difference, since insurance is insurance, and he asked me if I felt if that was enough. What am I supposed to do, buy the same insurance twice? Was he insinuating that Enterprise would not honor the third party insurance? It was a pushy maneuver.
review from
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8,8
Good experience
Pros: Professional Service
Cons: Some help/advise from the staff to fix the car seat would be greatly appreciated. Since we rented a different type of vehicle, we struggled to fix the infant car seat. When inquired Enterprise staff told that they are not allowed to help fixing the car seat.
review from
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9,6
Great staff and great service.
Pros: The rental staff is all professional and efficient. The shuttle van driver was very helpful with the luggage, and he made his best effort to get all the passengers to the airport very efficiently and comfortably.
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10,0
Pros: Excellent check-in process. Friendly staff. Upgrade without half and super easy drop off.
review from
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9,2
Pros: Friendly staff who took the time to explain the features of the vehicle.
review from
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10,0
Pros: Customer service very helpful easy return no questions ask
Cons: N/a
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10,0
Chicago O’Hare Customer Service
Pros: The branch manager at the airport rental car return at the Chicago airport is absolutely fantastic. He by far provided the best customer service I’ve ever received. Because the car wasn’t clean and smelled like smoke he waved our fuel charge and because we have an infant and 8 large luggage bags he gave us valet service to the terminal!!! He should be promoted!!!!
review from
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10,0
Enterprise is a prize
Pros: Staff very heloful...easy to find a car...seamless experience in Chicago at OHare
Cons: Nothing
review from
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10,0
Pros: Great car and nice people
review from
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10,0
Fast and friendly
Pros: Not used to big city rental agencies being friendly and fast, but that’s exactly what this experience was! I was on the shuttle within 2 minutes of pulling up in the return lane! And no issues with my “special instruction” rental situation. Great when things work out smoothly!
review from
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10,0
Excellent Customer service
Pros: They are just the best I ever seen in such a competitive industry
Cons: Nothing
review from
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8,8
Good experience
Pros: Professional Service
Cons: Some help/advise from the staff to fix the car seat would be greatly appreciated. Since we rented a different type of vehicle, we struggled to fix the infant car seat. When inquired Enterprise staff told that they are not allowed to help fixing the car seat.
review from
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9,6
Great staff and great service.
Pros: The rental staff is all professional and efficient. The shuttle van driver was very helpful with the luggage, and he made his best effort to get all the passengers to the airport very efficiently and comfortably.
review from
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7,2
We got into a car fast, but had to downgrade-- without compensation
Pros: Efficient service! Clean car! Very speedy/ orderly.
Cons: We reserved a standard SUV, but none were available when we arrived. We were assigned a sedan with no compensation for the downgrade.
review from
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8,0
Excellent Service
Pros: As usual, super easy
Cons: I bought the insurance online. I thought, great, I’m covered. But when I went to pick up the car, the attendant said that the insurance I bought was NOT through Enterprise, it was through a third party. I asked what was the difference, since insurance is insurance, and he asked me if I felt if that was enough. What am I supposed to do, buy the same insurance twice? Was he insinuating that Enterprise would not honor the third party insurance? It was a pushy maneuver.
review from
Rated no. 4
National
8,0 Excellent (9 reviews)
1 location at Chicago O'Hare Intl Airport
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National reviews
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National
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 833 856 0901
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9,6
Cons: I was very pleased
review from
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6,8
Cons: Way too much confusion trying to locate a car in the class I had reserved (luxury). 5 different people asked if we needed help (we did) but none delivered. After much delay, we got a car that was just cleaned and we’re on our way. Not a very good showing.
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3,6
Cons: Car was dirty.
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10,0
Pros: Easy pickup, good car
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Rated no. 5
Fox
7,8 Good (5 reviews)
1 location at Chicago O'Hare Intl Airport
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Fox reviews
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Fox
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 323 593 7486
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2,0
Pros: Staff was very bad. Made me wait while chatting with each other. And then after 15 minutes, said they don’t have a car!
Cons: Everything. Mainly customer service.
review from
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10,0
Pros: The staff was exceptional. Pick up and drop off would a breeze. The car was new and clean, plus I was upgraded to a hybrid which I wasn't expecting. The price was fantastic various
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2,0
Cons: There must have been 15 people in line with one person at the counter. We went next door to Sixt (no line) and rented a car for the same price.
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8,4
Cons: Pick up took 30 +min- long line,:( Stop off was very fast and efficient
review from
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2,0
Pros: Staff was very bad. Made me wait while chatting with each other. And then after 15 minutes, said they don’t have a car!
Cons: Everything. Mainly customer service.
review from
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2,0
Cons: There must have been 15 people in line with one person at the counter. We went next door to Sixt (no line) and rented a car for the same price.
review from
Rated no. 6
Hertz
7,5 Good (228 reviews)
1 location at Chicago O'Hare Intl Airport
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Hertz reviews
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Hertz
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Blvd
+1 773 481 2400
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5,6
Cons: When I went to drop off my car at the designated lot (3130 N Sheffield Ave), the lot was full and the Hertz office was closed. I had to keep the car an extra day and return it the next morning. Now I have to waste my time disputing the extra fees. Do NOT use the 3130 N Sheffield Ave location.
review from
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10,0
Pros: Having the Toll pass was great. The car was a new car, and the service was wonderful.
Cons: Ensure you look at your credit card to know what insurance you carry.
review from
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8,0
Cons: Greater selection of cars to choose from. Several customers all waiting for cars to be returned before we leave with a car.
review from
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10,0
Pros: Appreciated the ability to avoid a very long line at check-in and instead use a kiosk with a live staff member. Very easy process. Liked the personal touch, speed. Appreciated the return, quality staffing, easy, and no shortage of employees on a holiday.
Cons: Had no issues
review from
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10,0
Pros: The check-in process was quick and easy, the staff were very informative and got us on our way as quick as they could. Dropping off was even easier than the pickup
review from
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10,0
Pros: The pickup at O’Hare. There was a snow storm and all the other car rental lines were out the door. Hertz was quick and easy. Also I liked how you chose your own car from the lot. That was really cool.
Cons: Did the drop off downtown Chicago at self drop off. Instructions could have been more clear when picking up what to do there. It was pretty confusing.
review from
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10,0
Pros: all were helpful, but Lacretia(?) at Midway was super friendly and helpful. The Gold program was great!
review from
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10,0
Pros: Staff was very friendly, car was beautiful, fantastic rate!!
Cons: I travel often for work, not much to improve here..easy to find car, great staff to help out with questions, and then drive to meet a client.
review from
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2,0
Cons: I was booked and paid right away. When I called to change something about my order-the location for pick up was an hour away! there were suddenly no cars available near me and it was going to cost me 300$ more. They also indicated it would take up to 10 days to refund me the 200$ they took when I booked.
review from
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6,0
Quick
Pros: It was an easy, no hassle drop off
Cons: No real issues
review from
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2,0
Stay away from this place!
Cons: I was quite flustered and in a hurry from traveling. And the woman behind the counter refused to rent a car to me because I had only a debit card. I looked at Hertz's policies online and yes they do rent to anyone with a debit or credit card. So basically the woman at the counter was just too lazy to do her job. STAY AWAY from this place, and avoid it like the plague, because clearly they don't care if you've been traveling all day and needed a car asap so you can continue with your business. Go to Advantage next door. They're much nicer.
review from
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10,0
Pros: Great car, quick service
Cons: Kiosk at the pickup not the faster option in retrospect.
review from
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10,0
Pros: Having the Toll pass was great. The car was a new car, and the service was wonderful.
Cons: Ensure you look at your credit card to know what insurance you carry.
review from
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10,0
Pros: Appreciated the ability to avoid a very long line at check-in and instead use a kiosk with a live staff member. Very easy process. Liked the personal touch, speed. Appreciated the return, quality staffing, easy, and no shortage of employees on a holiday.
Cons: Had no issues
review from
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10,0
Pros: The check-in process was quick and easy, the staff were very informative and got us on our way as quick as they could. Dropping off was even easier than the pickup
review from
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10,0
Pros: The pickup at O’Hare. There was a snow storm and all the other car rental lines were out the door. Hertz was quick and easy. Also I liked how you chose your own car from the lot. That was really cool.
Cons: Did the drop off downtown Chicago at self drop off. Instructions could have been more clear when picking up what to do there. It was pretty confusing.
review from
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10,0
Pros: all were helpful, but Lacretia(?) at Midway was super friendly and helpful. The Gold program was great!
review from
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10,0
Pros: Staff was very friendly, car was beautiful, fantastic rate!!
Cons: I travel often for work, not much to improve here..easy to find car, great staff to help out with questions, and then drive to meet a client.
review from
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10,0
Pros: Great car, quick service
Cons: Kiosk at the pickup not the faster option in retrospect.
review from
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5,6
Cons: When I went to drop off my car at the designated lot (3130 N Sheffield Ave), the lot was full and the Hertz office was closed. I had to keep the car an extra day and return it the next morning. Now I have to waste my time disputing the extra fees. Do NOT use the 3130 N Sheffield Ave location.
review from
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2,0
Cons: I was booked and paid right away. When I called to change something about my order-the location for pick up was an hour away! there were suddenly no cars available near me and it was going to cost me 300$ more. They also indicated it would take up to 10 days to refund me the 200$ they took when I booked.
review from
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6,0
Quick
Pros: It was an easy, no hassle drop off
Cons: No real issues
review from
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2,0
Stay away from this place!
Cons: I was quite flustered and in a hurry from traveling. And the woman behind the counter refused to rent a car to me because I had only a debit card. I looked at Hertz's policies online and yes they do rent to anyone with a debit or credit card. So basically the woman at the counter was just too lazy to do her job. STAY AWAY from this place, and avoid it like the plague, because clearly they don't care if you've been traveling all day and needed a car asap so you can continue with your business. Go to Advantage next door. They're much nicer.
review from
Rated no. 7
Payless
7,2 Good (456 reviews)
1 location at Chicago O'Hare Intl Airport
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Payless reviews
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Payless
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Blvd
+1 224 220 0604
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took about five minutes
Rated no. 8
Dollar
7,1 Good (273 reviews)
1 location at Chicago O'Hare Intl Airport
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Dollar
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Road
+1 866 434 2226
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Rated no. 9
Thrifty
7,1 Good (188 reviews)
1 location at Chicago O'Hare Intl Airport
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Thrifty
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Road
+1 877 283 0898
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3,2
Pros: Pickup and dropoff was fast and efficient
Cons: Car was dirty and USB was working in car. Horrible gas mileage.
review from
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8,0
Pros: yes
review from
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4,8
Cons: Wait time to pick up car
review from
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4,0
Pros: Van was comfortable
Cons: We had a tire witha nail in ti and Thrifty would not find us a replacement vehicle to serve our needs. They were extremely slow at the pick up counter as well.
review from
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8,0
Pros: I got an upgraded vehicle, which was a nice surprise. However, the vehicle did have a lot of dings and scratches which took awhile to mark down prior to leaving the lot. The dropoff was quick and easy.
Cons: A vehicle with less dings and scratches. Also the vehicle screeched when making sharp turns. The maintenance should have been a little better.
review from
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8,4
Pros: Staff was very helpful. Pick up and drop off were easy.
Cons: I was shocked at how much it was to rent a booster seat. The rate was nearly the same as the car!
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8,0
Pros: Car was clean
Cons: Car smelled really Bad
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3,2
Terrible car! Bad tires! Car smells meat!
Pros: The Radar
Cons: Old, rusty car. Bad tires that were very noisy! Car smelled meat!
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8,0
Cons: Persons at the pick-up counter did not explain the options very well. They seemed to busy to provide us with information to help us make informed decisions.
review from
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10,0
Pros: Clean car. Easy check in and out. Good price
review from
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8,8
Expensive compared to other cities
Cons: Expensive compared to other cities. One thing I noticed is that the taxes are far more than any other place in the USA.
review from
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2,0
Cons: Horrible experience. Will never rent there again
review from
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8,0
Pros: yes
review from
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8,0
Pros: I got an upgraded vehicle, which was a nice surprise. However, the vehicle did have a lot of dings and scratches which took awhile to mark down prior to leaving the lot. The dropoff was quick and easy.
Cons: A vehicle with less dings and scratches. Also the vehicle screeched when making sharp turns. The maintenance should have been a little better.
review from
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8,4
Pros: Staff was very helpful. Pick up and drop off were easy.
Cons: I was shocked at how much it was to rent a booster seat. The rate was nearly the same as the car!
review from
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8,0
Pros: Car was clean
Cons: Car smelled really Bad
review from
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8,0
Cons: Persons at the pick-up counter did not explain the options very well. They seemed to busy to provide us with information to help us make informed decisions.
review from
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3,2
Pros: Pickup and dropoff was fast and efficient
Cons: Car was dirty and USB was working in car. Horrible gas mileage.
review from
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4,8
Cons: Wait time to pick up car
review from
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4,0
Pros: Van was comfortable
Cons: We had a tire witha nail in ti and Thrifty would not find us a replacement vehicle to serve our needs. They were extremely slow at the pick up counter as well.
review from
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3,2
Terrible car! Bad tires! Car smells meat!
Pros: The Radar
Cons: Old, rusty car. Bad tires that were very noisy! Car smelled meat!
review from
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2,0
Cons: Horrible experience. Will never rent there again
review from
Rated no. 10
Avis
6,9 Good (71 reviews)
1 location at Chicago O'Hare Intl Airport
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Avis
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Boulevard
+1 773 825 4600
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Rated no. 11
Advantage
6,8 Good (168 reviews)
1 location at Chicago O'Hare Intl Airport
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Advantage
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Blvd
+1 847 635 8031
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5,2
Pros: Staff was rude, nickel and dimed me with serious hidden fees. You’re forced to do a $200 hold and told it’ll be given back, but you do not get the majority of it back for fees unexplained.
Cons: Customer service, pricing clarity
review from
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4,0
Cons: Initial registration pickup were great! Car smelled horrible! Rental return process was not good.
review from
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10,0
Cons: Good value. Nice car. All went smoothly!
review from
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5,2
Pros: Almost no line at check-out, while the brand names had huge lines
Cons: Not really friendly service at the counter. Clerk did not speak loudly or clearly. Car was leaking oil and left a good sized oil stain in my new concrete driveway. Thanks!
review from
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10,0
Cons: Good experience overall. The person who dealt with us at at the car return was great. Very courteous and had great customer service skills.
review from
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10,0
Pros: The staff were all great. ORD's new system, where the airport provides shuttles to a new building where all the on-airport rental companies are located, gets rid of the "whose shuttles are best" problem. Our Hyundai Sonata only had about 2400 miles on it, and it was in pretty much perfect condition.
Cons: Nit-pick: When cleaning the cars, go a little easy on the air "freshener".
review from
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2,0
Cons: Having it known upfront you can’t rent with a ticket or use my credit card and my ladies driver license or the fact she can’t use her debit card in the same city
review from
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4,8
Pros: The car was clean and the return process was fast.
Cons: Very bad customer service at the check in desk. The guy does not want to work at all and was very upset if I ask questions about the car or about my preferences. They have to respect their customers more. I will never rent a car from Advantage.
review from
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10,0
Pros: Experience was great! Good value, car was great! Custoner service was great! I will rent again if needed.
Cons: Nothing.
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6,0
Pros: The car was a nice vehicle
Cons: I went to location given on line and they moved 3 months prior. They need to update their website. Employees are unprofessional. The agent at the desk was unprodessional and when I returned my car the agent who checked my car in was unprofessional.
review from
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6,4
Cons: something clanging --maybe some tire chang thing charged me full rate at first, even though I checked in with my name did not realize until I was in my rental car and had to go all the way back to main desk for them to correct it and redo the paperwork. It was really terrible way to do business. They could have looked in the first place and have seen it was a prepaid rental! was given incomplete info on using tolls. First they want oc harge me 12 bucks a day to use thier eZ pass device, then tell me i can go through the tolls and pay online. though that was true they neglected to tell me that Illlinois has beenupgrading and you can also pay by credit card at many of the toll plazas.
review from
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7,2
Cons: Amazing that you STILL have not corrected the pick-up street address for ORD’s new rental car center, on Zemke NOT Mannheim Rd.
review from
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10,0
Cons: Good value. Nice car. All went smoothly!
review from
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10,0
Cons: Good experience overall. The person who dealt with us at at the car return was great. Very courteous and had great customer service skills.
review from
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10,0
Pros: The staff were all great. ORD's new system, where the airport provides shuttles to a new building where all the on-airport rental companies are located, gets rid of the "whose shuttles are best" problem. Our Hyundai Sonata only had about 2400 miles on it, and it was in pretty much perfect condition.
Cons: Nit-pick: When cleaning the cars, go a little easy on the air "freshener".
review from
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10,0
Pros: Experience was great! Good value, car was great! Custoner service was great! I will rent again if needed.
Cons: Nothing.
review from
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5,2
Pros: Staff was rude, nickel and dimed me with serious hidden fees. You’re forced to do a $200 hold and told it’ll be given back, but you do not get the majority of it back for fees unexplained.
Cons: Customer service, pricing clarity
review from
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4,0
Cons: Initial registration pickup were great! Car smelled horrible! Rental return process was not good.
review from
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5,2
Pros: Almost no line at check-out, while the brand names had huge lines
Cons: Not really friendly service at the counter. Clerk did not speak loudly or clearly. Car was leaking oil and left a good sized oil stain in my new concrete driveway. Thanks!
review from
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2,0
Cons: Having it known upfront you can’t rent with a ticket or use my credit card and my ladies driver license or the fact she can’t use her debit card in the same city
review from
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4,8
Pros: The car was clean and the return process was fast.
Cons: Very bad customer service at the check in desk. The guy does not want to work at all and was very upset if I ask questions about the car or about my preferences. They have to respect their customers more. I will never rent a car from Advantage.
review from
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6,0
Pros: The car was a nice vehicle
Cons: I went to location given on line and they moved 3 months prior. They need to update their website. Employees are unprofessional. The agent at the desk was unprodessional and when I returned my car the agent who checked my car in was unprofessional.
review from
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6,4
Cons: something clanging --maybe some tire chang thing charged me full rate at first, even though I checked in with my name did not realize until I was in my rental car and had to go all the way back to main desk for them to correct it and redo the paperwork. It was really terrible way to do business. They could have looked in the first place and have seen it was a prepaid rental! was given incomplete info on using tolls. First they want oc harge me 12 bucks a day to use thier eZ pass device, then tell me i can go through the tolls and pay online. though that was true they neglected to tell me that Illlinois has beenupgrading and you can also pay by credit card at many of the toll plazas.
review from
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Car hire locations
Advance Car And Truck Rental
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Rd, Chicago, Cook County, Illinois
+1 847 635 8031
