Car hire at Chicago O'Hare Intl Airport

1 location at Chicago O'Hare Intl Airport

╳

Silvercar reviews

Car hire locations

Silvercar

Locations at Chicago O'Hare Intl Airport

10517 United Parkway

+1 855 359 2227

All Silvercar reviews

Silvercar reviews at Chicago O'Hare Intl Airport

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great car

pick up and drop

10,0

Fast, easy, full of features

Pros: Fast Pass Pickup and drop off was so quick and easy. No crazy fees for gas fill up. Great Cars. Super Clean.

Reviewed Feb 2018

review from
10,0

Rápido, fácil, lleno de características

Pros: Pase Rápido Recogida y entrega tan rápidas y fáciles. No hay gastos de locos por el tema combustible Coches geniales Super limpio.

Reviewed Feb 2018

review from

10,0

Fast, easy, full of features

Pros: Fast Pass Pickup and drop off was so quick and easy. No crazy fees for gas fill up. Great Cars. Super Clean.

Reviewed Feb 2018

review from
10,0

Rápido, fácil, lleno de características

Pros: Pase Rápido Recogida y entrega tan rápidas y fáciles. No hay gastos de locos por el tema combustible Coches geniales Super limpio.

Reviewed Feb 2018

review from

Rated no. 2

Alamo

8,8 Excellent (512 reviews)

1 location at Chicago O'Hare Intl Airport

╳

Alamo reviews

Car hire locations

Alamo

Locations at Chicago O'Hare Intl Airport

10255 W Zemke Blvd

+1 833 863 1447

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Alamo reviews

Alamo reviews at Chicago O'Hare Intl Airport

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customer service

car was clean

pick up the car

great car

easy drop

friendly staff

great service

great price

car was great

great experience

car available

drop off the car

picked up the car

great value

10,0

Pros: It was a great experience. Christine was such a pleasure after a long flight. It was refreshing.

Cons: None. Excellent service.

Reviewed Dec 2019

review from
10,0

Pros: Automated kiosks were easy to use and eliminated any wait.

Reviewed Nov 2019

review from
10,0

Pros: Super friendly staff. Very easy check in and return.

Reviewed Nov 2019

review from
8,0

Pros: super friendly, helpful and easy

Cons: check out the radio when on ipod mode,it was working but just stopped playing, it just kept scrolling thru my songs but would not play

Reviewed Oct 2019

review from
7,2

Pros: The process is simple with Alamo -- they're one of the only companies that don't require the extra $200+ deposit (as long as you have an out of state license).

Cons: The car wasn't clean on the outside when I picked it up.

Reviewed Oct 2019

review from
10,0

Pros: Everything was spot-on.

Reviewed Sep 2019

review from
10,0

Cons: Nothing, rental counter and personnel were wonderful. Liked to new building for pick up and drop off.

Reviewed Aug 2019

review from
9,6

Cons: Cheaper price

Reviewed Aug 2019

review from
4,4

Pros: New, centralized car rental facility at ORD. This resulted in faster access to/from terminal.

Cons: The Nissan Versa rented car seemed to have some issues—it handled really poorly on the highway. Also, the low tire pressure indicator was illuminated for the trip, although there was no low/differential tire pressure condition.

Reviewed Jul 2019

review from
9,2

Cons: This is my second car rental with Alamo, the pick up and drop off is very easy and they gave me a car even When I showed up one hour before, staff is friendly at the reception and as well at the place where you pick the car. I recommend Alamo car rental.

Reviewed Jul 2019

review from
8,0

Pros: Staff at pickup was very helpful. He even gave us advice on toll roads, etc.

Cons: The rental was more expensive than other companies.

Reviewed Jul 2019

review from
4,8

Pros: Pick-up, drop-off was easy.

Cons: Alamo agent cancelled the booking and created a new more expensive booking due to change in flight time. The booking didn't have to be changed.

Reviewed Jul 2019

review from

10,0

Pros: It was a great experience. Christine was such a pleasure after a long flight. It was refreshing.

Cons: None. Excellent service.

Reviewed Dec 2019

review from
10,0

Pros: Automated kiosks were easy to use and eliminated any wait.

Reviewed Nov 2019

review from
10,0

Pros: Super friendly staff. Very easy check in and return.

Reviewed Nov 2019

review from
10,0

Pros: Everything was spot-on.

Reviewed Sep 2019

review from
10,0

Cons: Nothing, rental counter and personnel were wonderful. Liked to new building for pick up and drop off.

Reviewed Aug 2019

review from
9,6

Cons: Cheaper price

Reviewed Aug 2019

review from
9,2

Cons: This is my second car rental with Alamo, the pick up and drop off is very easy and they gave me a car even When I showed up one hour before, staff is friendly at the reception and as well at the place where you pick the car. I recommend Alamo car rental.

Reviewed Jul 2019

review from

8,0

Pros: super friendly, helpful and easy

Cons: check out the radio when on ipod mode,it was working but just stopped playing, it just kept scrolling thru my songs but would not play

Reviewed Oct 2019

review from
7,2

Pros: The process is simple with Alamo -- they're one of the only companies that don't require the extra $200+ deposit (as long as you have an out of state license).

Cons: The car wasn't clean on the outside when I picked it up.

Reviewed Oct 2019

review from
8,0

Pros: Staff at pickup was very helpful. He even gave us advice on toll roads, etc.

Cons: The rental was more expensive than other companies.

Reviewed Jul 2019

review from

4,4

Pros: New, centralized car rental facility at ORD. This resulted in faster access to/from terminal.

Cons: The Nissan Versa rented car seemed to have some issues—it handled really poorly on the highway. Also, the low tire pressure indicator was illuminated for the trip, although there was no low/differential tire pressure condition.

Reviewed Jul 2019

review from
4,8

Pros: Pick-up, drop-off was easy.

Cons: Alamo agent cancelled the booking and created a new more expensive booking due to change in flight time. The booking didn't have to be changed.

Reviewed Jul 2019

review from

Rated no. 3

Enterprise

8,5 Excellent (228 reviews)

1 location at Chicago O'Hare Intl Airport

╳

Enterprise reviews

Car hire locations

Enterprise

Locations at Chicago O'Hare Intl Airport

10255 W Zemke Blvd

+1 833 856 0900

Monday	05:00 - 23:59
Tuesday	05:00 - 23:59
Wednesday	05:00 - 23:59
Thursday	05:00 - 23:59
Friday	05:00 - 23:59
Saturday	05:00 - 23:59
Sunday	05:00 - 23:59

All Enterprise reviews

Enterprise reviews at Chicago O'Hare Intl Airport

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customer service

pick up the car

great customer

great service

friendly staff

car available

car was great

great car

great experience

airport location

great price

picked up the car

drop the car

9,2

Pros: Staff was friendly, car clean, drop off pick up easy

Cons: Bigger car

Reviewed Dec 2019

review from
10,0

Pros: Excellent check-in process. Friendly staff. Upgrade without half and super easy drop off.

Reviewed Jun 2019

review from
9,2

Pros: Friendly staff who took the time to explain the features of the vehicle.

Reviewed May 2019

review from
10,0

Pros: Customer service very helpful easy return no questions ask

Cons: N/a

Reviewed Nov 2018

review from
7,2

We got into a car fast, but had to downgrade-- without compensation

Pros: Efficient service! Clean car! Very speedy/ orderly.

Cons: We reserved a standard SUV, but none were available when we arrived. We were assigned a sedan with no compensation for the downgrade.

Reviewed Nov 2018

review from
10,0

Chicago O’Hare Customer Service

Pros: The branch manager at the airport rental car return at the Chicago airport is absolutely fantastic. He by far provided the best customer service I’ve ever received. Because the car wasn’t clean and smelled like smoke he waved our fuel charge and because we have an infant and 8 large luggage bags he gave us valet service to the terminal!!! He should be promoted!!!!

Reviewed Nov 2018

review from
10,0

Enterprise is a prize

Pros: Staff very heloful...easy to find a car...seamless experience in Chicago at OHare

Cons: Nothing

Reviewed Oct 2018

review from
10,0

Pros: Great car and nice people

Reviewed Sep 2018

review from
10,0

Fast and friendly

Pros: Not used to big city rental agencies being friendly and fast, but that’s exactly what this experience was! I was on the shuttle within 2 minutes of pulling up in the return lane! And no issues with my “special instruction” rental situation. Great when things work out smoothly!

Reviewed Sep 2018

review from
10,0

Excellent Customer service

Pros: They are just the best I ever seen in such a competitive industry

Cons: Nothing

Reviewed Aug 2018

review from
8,0

Excellent Service

Pros: As usual, super easy

Cons: I bought the insurance online. I thought, great, I’m covered. But when I went to pick up the car, the attendant said that the insurance I bought was NOT through Enterprise, it was through a third party. I asked what was the difference, since insurance is insurance, and he asked me if I felt if that was enough. What am I supposed to do, buy the same insurance twice? Was he insinuating that Enterprise would not honor the third party insurance? It was a pushy maneuver.

Reviewed Aug 2018

review from
8,8

Good experience

Pros: Professional Service

Cons: Some help/advise from the staff to fix the car seat would be greatly appreciated. Since we rented a different type of vehicle, we struggled to fix the infant car seat. When inquired Enterprise staff told that they are not allowed to help fixing the car seat.

Reviewed Aug 2018

review from

9,2

Pros: Staff was friendly, car clean, drop off pick up easy

Cons: Bigger car

Reviewed Dec 2019

review from
10,0

Pros: Excellent check-in process. Friendly staff. Upgrade without half and super easy drop off.

Reviewed Jun 2019

review from
9,2

Pros: Friendly staff who took the time to explain the features of the vehicle.

Reviewed May 2019

review from
10,0

Pros: Customer service very helpful easy return no questions ask

Cons: N/a

Reviewed Nov 2018

review from
10,0

Chicago O’Hare Customer Service

Pros: The branch manager at the airport rental car return at the Chicago airport is absolutely fantastic. He by far provided the best customer service I’ve ever received. Because the car wasn’t clean and smelled like smoke he waved our fuel charge and because we have an infant and 8 large luggage bags he gave us valet service to the terminal!!! He should be promoted!!!!

Reviewed Nov 2018

review from
10,0

Enterprise is a prize

Pros: Staff very heloful...easy to find a car...seamless experience in Chicago at OHare

Cons: Nothing

Reviewed Oct 2018

review from
10,0

Pros: Great car and nice people

Reviewed Sep 2018

review from
10,0

Fast and friendly

Pros: Not used to big city rental agencies being friendly and fast, but that’s exactly what this experience was! I was on the shuttle within 2 minutes of pulling up in the return lane! And no issues with my “special instruction” rental situation. Great when things work out smoothly!

Reviewed Sep 2018

review from
10,0

Excellent Customer service

Pros: They are just the best I ever seen in such a competitive industry

Cons: Nothing

Reviewed Aug 2018

review from
8,8

Good experience

Pros: Professional Service

Cons: Some help/advise from the staff to fix the car seat would be greatly appreciated. Since we rented a different type of vehicle, we struggled to fix the infant car seat. When inquired Enterprise staff told that they are not allowed to help fixing the car seat.

Reviewed Aug 2018

review from

7,2

We got into a car fast, but had to downgrade-- without compensation

Pros: Efficient service! Clean car! Very speedy/ orderly.

Cons: We reserved a standard SUV, but none were available when we arrived. We were assigned a sedan with no compensation for the downgrade.

Reviewed Nov 2018

review from
8,0

Excellent Service

Pros: As usual, super easy

Cons: I bought the insurance online. I thought, great, I’m covered. But when I went to pick up the car, the attendant said that the insurance I bought was NOT through Enterprise, it was through a third party. I asked what was the difference, since insurance is insurance, and he asked me if I felt if that was enough. What am I supposed to do, buy the same insurance twice? Was he insinuating that Enterprise would not honor the third party insurance? It was a pushy maneuver.

Reviewed Aug 2018

review from

Rated no. 4

National

8,0 Excellent (9 reviews)

1 location at Chicago O'Hare Intl Airport

╳

National reviews

Car hire locations

National

Locations at Chicago O'Hare Intl Airport

10255 W Zemke Blvd

+1 833 856 0901

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All National reviews

National reviews at Chicago O'Hare Intl Airport

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great car

car was great

drop off the car

9,6

Cons: I was very pleased

Reviewed Oct 2019

review from
6,8

Cons: Way too much confusion trying to locate a car in the class I had reserved (luxury). 5 different people asked if we needed help (we did) but none delivered. After much delay, we got a car that was just cleaned and we’re on our way. Not a very good showing.

Reviewed May 2019

review from
3,6

Cons: Car was dirty.

Reviewed Nov 2016

review from
10,0

Pros: Easy pickup, good car

Reviewed Nov 2016

review from
9,6

Cons: Me quedé muy satisfecho

Reviewed Oct 2019

review from
6,8

Cons: Demasiado confusión tratando de localizar un coche en la clase que había reservado (lujo). 5 personas diferentes preguntaron si necesitábamos ayuda (nosotros lo hicimos) pero ninguna se las entregó. Después de mucho retraso, nos dieron un coche que acababa de limpiar y nos vamos camino. No es un muy buen showing.

Reviewed May 2019

review from
3,6

Cons: Coche estaba sucio.

Reviewed Nov 2016

review from
10,0

Pros: Recogida fácil, un buen coche

Reviewed Nov 2016

review from

9,6

Cons: I was very pleased

Reviewed Oct 2019

review from
10,0

Pros: Easy pickup, good car

Reviewed Nov 2016

review from
9,6

Cons: Me quedé muy satisfecho

Reviewed Oct 2019

review from
10,0

Pros: Recogida fácil, un buen coche

Reviewed Nov 2016

review from

6,8

Cons: Way too much confusion trying to locate a car in the class I had reserved (luxury). 5 different people asked if we needed help (we did) but none delivered. After much delay, we got a car that was just cleaned and we’re on our way. Not a very good showing.

Reviewed May 2019

review from
6,8

Cons: Demasiado confusión tratando de localizar un coche en la clase que había reservado (lujo). 5 personas diferentes preguntaron si necesitábamos ayuda (nosotros lo hicimos) pero ninguna se las entregó. Después de mucho retraso, nos dieron un coche que acababa de limpiar y nos vamos camino. No es un muy buen showing.

Reviewed May 2019

review from

3,6

Cons: Car was dirty.

Reviewed Nov 2016

review from
3,6

Cons: Coche estaba sucio.

Reviewed Nov 2016

review from

Rated no. 5

Budget

7,5 Good (197 reviews)

1 location at Chicago O'Hare Intl Airport

╳

Budget reviews

Car hire locations

Budget

Locations at Chicago O'Hare Intl Airport

10255 West Zemke Boulevard

+1 773 894 1900

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Budget reviews

Budget reviews at Chicago O'Hare Intl Airport

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customer service

pick up the car

car was clean

great car

car available

car was great

drop off the car

easy drop

picked up the car

long line

took a few minutes

great service

car smelled

friendly staff

great experience

4,4

Cons: I left my iPad in the car at Chicago airport. Took shuttle bus to airport and at gate realized the error. It was impossible to reach a human at the airport car rental desk so couldn’t ask a human to grab the missing iPad. Was forced to fill out a form on the website. And of course it has not been found. If they would simply have let a person talk to a person, a lot of money and headache could have been saved.

Reviewed Oct 2019

review from
8,8

Pros: They did a great job moving Avery long line quickly and having a very streamlined easy process.

Reviewed Sep 2019

review from
4,0

Cons: Rented same car to 2 people

Reviewed Aug 2019

review from
8,8

Pros: Pickup was chaos. Drop-off was excellent.

Cons: There was confusion about locations of cars, confusion about rates as they related to pickup/dropoff times. Staff training in Chicago was subpar.

Reviewed Aug 2019

review from
7,2

Cons: Waited in line for 45 minutes to pick up. Staff did everything they could to move it along and gave us bottled water. It’s just a flawed process.

Reviewed Jul 2019

review from
8,0

Pros: The car was great small, fuel efficient and a big trunk with modern features such as adaptive cruise made my trip easy and cost effective.

Cons: The signs to the rental car shuttle could have been better at ord.

Reviewed Jul 2019

review from
6,4

Cons: Way too expensive for a one way trip.

Reviewed Jun 2019

review from
10,0

Cons: good

Reviewed Feb 2019

review from
6,0

Did not ask for or want a 2-door. Very uncomfortable for 4 people.

Pros: Checkin was easy

Cons: Getting a 2-door sedan. Not requested. Tire pressure warning light was on but tire inflation pressure was fine.

Reviewed Dec 2018

review from
9,2

Pros: Close to airport. Use toll reader as most freeway are toll in Chicago area.

Cons: Windshield wippers streaked.

Reviewed Oct 2018

review from
4,4

Will not use Budget again.

Pros: The car was clean.

Cons: One bus for both Avis and Budget from ORD. The bus was over capacity. I counted. Arriving at the rental counter, the line went out the door. It took 1 hour to finally get to my vehicle. Budget is far behind other rental car companies — I imagine not much has changed over the last 25 years. Because of the overcrowded situation, it took longer to exit the facility as well - this was not helped by the fact there was only one attendant. Wait was an additional 25 min to just drive out of the lot. Will not use budget again.

Reviewed Sep 2018

review from
3,6

Horrible staff

Cons: The line to pick up my car was over one hour in a hot humid building. I could see multiple staff chatting with each other while dozens of customers were waiting. When my turn came, they tried to upgrade me to an SUV by charging an extra $60 per day for a total of $297 for two days. I said this was not a reasonable price but they wouldn't listen. I finally cancelled my original reservation and made a new one on my phone for $94 for a bigger SUV for two days. If they had just talked nicely with me, I was willing to pay up to $150. You guys left money on the table and irritated me. I will go back to renting from National. Rosa should not be in a customer facing job. She was very unfriendly, slow and didn't smile once. I realize hiring good people is difficult but she is just in the wrong job.

Reviewed Sep 2018

review from

8,8

Pros: They did a great job moving Avery long line quickly and having a very streamlined easy process.

Reviewed Sep 2019

review from
8,8

Pros: Pickup was chaos. Drop-off was excellent.

Cons: There was confusion about locations of cars, confusion about rates as they related to pickup/dropoff times. Staff training in Chicago was subpar.

Reviewed Aug 2019

review from
10,0

Cons: good

Reviewed Feb 2019

review from
9,2

Pros: Close to airport. Use toll reader as most freeway are toll in Chicago area.

Cons: Windshield wippers streaked.

Reviewed Oct 2018

review from

7,2

Cons: Waited in line for 45 minutes to pick up. Staff did everything they could to move it along and gave us bottled water. It’s just a flawed process.

Reviewed Jul 2019

review from
8,0

Pros: The car was great small, fuel efficient and a big trunk with modern features such as adaptive cruise made my trip easy and cost effective.

Cons: The signs to the rental car shuttle could have been better at ord.

Reviewed Jul 2019

review from

4,4

Cons: I left my iPad in the car at Chicago airport. Took shuttle bus to airport and at gate realized the error. It was impossible to reach a human at the airport car rental desk so couldn’t ask a human to grab the missing iPad. Was forced to fill out a form on the website. And of course it has not been found. If they would simply have let a person talk to a person, a lot of money and headache could have been saved.

Reviewed Oct 2019

review from
4,0

Cons: Rented same car to 2 people

Reviewed Aug 2019

review from
6,4

Cons: Way too expensive for a one way trip.

Reviewed Jun 2019

review from
6,0

Did not ask for or want a 2-door. Very uncomfortable for 4 people.

Pros: Checkin was easy

Cons: Getting a 2-door sedan. Not requested. Tire pressure warning light was on but tire inflation pressure was fine.

Reviewed Dec 2018

review from
4,4

Will not use Budget again.

Pros: The car was clean.

Cons: One bus for both Avis and Budget from ORD. The bus was over capacity. I counted. Arriving at the rental counter, the line went out the door. It took 1 hour to finally get to my vehicle. Budget is far behind other rental car companies — I imagine not much has changed over the last 25 years. Because of the overcrowded situation, it took longer to exit the facility as well - this was not helped by the fact there was only one attendant. Wait was an additional 25 min to just drive out of the lot. Will not use budget again.

Reviewed Sep 2018

review from
3,6

Horrible staff

Cons: The line to pick up my car was over one hour in a hot humid building. I could see multiple staff chatting with each other while dozens of customers were waiting. When my turn came, they tried to upgrade me to an SUV by charging an extra $60 per day for a total of $297 for two days. I said this was not a reasonable price but they wouldn't listen. I finally cancelled my original reservation and made a new one on my phone for $94 for a bigger SUV for two days. If they had just talked nicely with me, I was willing to pay up to $150. You guys left money on the table and irritated me. I will go back to renting from National. Rosa should not be in a customer facing job. She was very unfriendly, slow and didn't smile once. I realize hiring good people is difficult but she is just in the wrong job.

Reviewed Sep 2018

review from

Rated no. 6

Hertz

7,5 Good (229 reviews)

1 location at Chicago O'Hare Intl Airport

╳

Hertz reviews

Car hire locations

Hertz

Locations at Chicago O'Hare Intl Airport

10255 West Zemke Blvd

+1 773 481 2400

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Hertz reviews

Hertz reviews at Chicago O'Hare Intl Airport

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customer service

pick up the car

credit card

car was clean

pick up and drop

car available

drop the car

airport location

great car

picked up the car

car was great

great service

location was closed

rented a car

friendly staff

great experience

9,2

Pros: The staff was super

Reviewed Nov 2019

review from
5,6

Cons: When I went to drop off my car at the designated lot (3130 N Sheffield Ave), the lot was full and the Hertz office was closed. I had to keep the car an extra day and return it the next morning. Now I have to waste my time disputing the extra fees. Do NOT use the 3130 N Sheffield Ave location.

Reviewed Oct 2019

review from
10,0

Pros: Having the Toll pass was great. The car was a new car, and the service was wonderful.

Cons: Ensure you look at your credit card to know what insurance you carry.

Reviewed Jun 2019

review from
8,0

Cons: Greater selection of cars to choose from. Several customers all waiting for cars to be returned before we leave with a car.

Reviewed Jun 2019

review from
10,0

Pros: Appreciated the ability to avoid a very long line at check-in and instead use a kiosk with a live staff member. Very easy process. Liked the personal touch, speed. Appreciated the return, quality staffing, easy, and no shortage of employees on a holiday.

Cons: Had no issues

Reviewed May 2019

review from
10,0

Pros: The check-in process was quick and easy, the staff were very informative and got us on our way as quick as they could. Dropping off was even easier than the pickup

Reviewed May 2019

review from
10,0

Pros: The pickup at O’Hare. There was a snow storm and all the other car rental lines were out the door. Hertz was quick and easy. Also I liked how you chose your own car from the lot. That was really cool.

Cons: Did the drop off downtown Chicago at self drop off. Instructions could have been more clear when picking up what to do there. It was pretty confusing.

Reviewed Apr 2019

review from
10,0

Pros: all were helpful, but Lacretia(?) at Midway was super friendly and helpful. The Gold program was great!

Reviewed Apr 2019

review from
10,0

Pros: Staff was very friendly, car was beautiful, fantastic rate!!

Cons: I travel often for work, not much to improve here..easy to find car, great staff to help out with questions, and then drive to meet a client.

Reviewed Mar 2019

review from
2,0

Cons: I was booked and paid right away. When I called to change something about my order-the location for pick up was an hour away! there were suddenly no cars available near me and it was going to cost me 300$ more. They also indicated it would take up to 10 days to refund me the 200$ they took when I booked.

Reviewed Nov 2018

review from
6,0

Quick

Pros: It was an easy, no hassle drop off

Cons: No real issues

Reviewed Oct 2018

review from
2,0

Stay away from this place!

Cons: I was quite flustered and in a hurry from traveling. And the woman behind the counter refused to rent a car to me because I had only a debit card. I looked at Hertz's policies online and yes they do rent to anyone with a debit or credit card. So basically the woman at the counter was just too lazy to do her job. STAY AWAY from this place, and avoid it like the plague, because clearly they don't care if you've been traveling all day and needed a car asap so you can continue with your business. Go to Advantage next door. They're much nicer.

Reviewed Sep 2018

review from

9,2

Pros: The staff was super

Reviewed Nov 2019

review from
10,0

Pros: Having the Toll pass was great. The car was a new car, and the service was wonderful.

Cons: Ensure you look at your credit card to know what insurance you carry.

Reviewed Jun 2019

review from
10,0

Pros: Appreciated the ability to avoid a very long line at check-in and instead use a kiosk with a live staff member. Very easy process. Liked the personal touch, speed. Appreciated the return, quality staffing, easy, and no shortage of employees on a holiday.

Cons: Had no issues

Reviewed May 2019

review from
10,0

Pros: The check-in process was quick and easy, the staff were very informative and got us on our way as quick as they could. Dropping off was even easier than the pickup

Reviewed May 2019

review from
10,0

Pros: The pickup at O’Hare. There was a snow storm and all the other car rental lines were out the door. Hertz was quick and easy. Also I liked how you chose your own car from the lot. That was really cool.

Cons: Did the drop off downtown Chicago at self drop off. Instructions could have been more clear when picking up what to do there. It was pretty confusing.

Reviewed Apr 2019

review from
10,0

Pros: all were helpful, but Lacretia(?) at Midway was super friendly and helpful. The Gold program was great!

Reviewed Apr 2019

review from
10,0

Pros: Staff was very friendly, car was beautiful, fantastic rate!!

Cons: I travel often for work, not much to improve here..easy to find car, great staff to help out with questions, and then drive to meet a client.

Reviewed Mar 2019

review from

8,0

Cons: Greater selection of cars to choose from. Several customers all waiting for cars to be returned before we leave with a car.

Reviewed Jun 2019

review from

5,6

Cons: When I went to drop off my car at the designated lot (3130 N Sheffield Ave), the lot was full and the Hertz office was closed. I had to keep the car an extra day and return it the next morning. Now I have to waste my time disputing the extra fees. Do NOT use the 3130 N Sheffield Ave location.

Reviewed Oct 2019

review from
2,0

Cons: I was booked and paid right away. When I called to change something about my order-the location for pick up was an hour away! there were suddenly no cars available near me and it was going to cost me 300$ more. They also indicated it would take up to 10 days to refund me the 200$ they took when I booked.

Reviewed Nov 2018

review from
6,0

Quick

Pros: It was an easy, no hassle drop off

Cons: No real issues

Reviewed Oct 2018

review from
2,0

Stay away from this place!

Cons: I was quite flustered and in a hurry from traveling. And the woman behind the counter refused to rent a car to me because I had only a debit card. I looked at Hertz's policies online and yes they do rent to anyone with a debit or credit card. So basically the woman at the counter was just too lazy to do her job. STAY AWAY from this place, and avoid it like the plague, because clearly they don't care if you've been traveling all day and needed a car asap so you can continue with your business. Go to Advantage next door. They're much nicer.

Reviewed Sep 2018

review from

Rated no. 7

Payless

7,2 Good (459 reviews)

1 location at Chicago O'Hare Intl Airport

╳

Payless reviews

Car hire locations

Payless

Locations at Chicago O'Hare Intl Airport

10255 West Zemke Blvd

+1 224 220 0604

Monday	06:00 - 23:00
Tuesday	06:00 - 23:00
Wednesday	06:00 - 23:00
Thursday	06:00 - 23:00
Friday	06:00 - 23:00
Saturday	06:00 - 23:00
Sunday	06:00 - 23:00

All Payless reviews

Payless reviews at Chicago O'Hare Intl Airport

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great car

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friendly staff

took about five minutes

9,2

Pros: Car vas very nice! The whole car rental was very easy.

Reviewed Nov 2019

review from
4,4

Cons: Gas tank was not filled up as stated in the paperwork.

Reviewed Oct 2019

review from
8,0

Pros: Like new rental car setup at O’Hare. Much more efficient

Cons: Pre paid gas is a rip off

Reviewed Oct 2019

review from
10,0

Pros: Easy process. Friendly staff.

Cons: I left a pair of reading glasses in the car. Maybe they could have called me to say I left them. But that’s my fault.

Reviewed Sep 2019

review from
8,8

Cons: The exterior of the car was filthy when I picked up. Other than that, it was good.

Reviewed Aug 2019

review from
2,0

Pros: worst - 90 minutes wait to pickup charged more at the drop-off not worth the lower rate rental

Cons: Don't rent from Payless - Staff is not friendly and charge more at the drop-off

Reviewed Aug 2019

review from
10,0

Pros: Straightforward and fast service

Reviewed Aug 2019

review from
3,6

Cons: Worst experience I’ve had renting a car. The car itself was fine, drop off was a nightmare. They charged me $40 for gas service I explicitly said I didn’t want. Then Payless charged my card an additional $170 and $125, for a reason that no one could explain. 2 hours later I was still there waiting.

Reviewed Aug 2019

review from
10,0

Pros: Great car, friendly people

Cons: Not much.

Reviewed Jul 2019

review from
7,6

Pros: Staff was very friendly and helpful.

Cons: We had to switch car because our 1st car smelled like cigarette smoke and we are non smokers.

Reviewed Jul 2019

review from
10,0

Pros: The whole process was very easy.

Cons: Finding out the car ( or the car slot ) on the rental place took some time. Difficult to figure out where slot no N17 ( as far as I remember that was the slot number) was at ORD rental car pick up for Payless. Ultimately got some one (not a Payless person) working on the pick up floor to help us.

Reviewed May 2019

review from
10,0

Pros: Everything the price service and a good customer service that you have was perfect

Cons: You pay of what you get the prices are awesome excellent

Reviewed May 2019

review from

9,2

Pros: Car vas very nice! The whole car rental was very easy.

Reviewed Nov 2019

review from
10,0

Pros: Easy process. Friendly staff.

Cons: I left a pair of reading glasses in the car. Maybe they could have called me to say I left them. But that’s my fault.

Reviewed Sep 2019

review from
8,8

Cons: The exterior of the car was filthy when I picked up. Other than that, it was good.

Reviewed Aug 2019

review from
10,0

Pros: Straightforward and fast service

Reviewed Aug 2019

review from
10,0

Pros: Great car, friendly people

Cons: Not much.

Reviewed Jul 2019

review from
10,0

Pros: The whole process was very easy.

Cons: Finding out the car ( or the car slot ) on the rental place took some time. Difficult to figure out where slot no N17 ( as far as I remember that was the slot number) was at ORD rental car pick up for Payless. Ultimately got some one (not a Payless person) working on the pick up floor to help us.

Reviewed May 2019

review from
10,0

Pros: Everything the price service and a good customer service that you have was perfect

Cons: You pay of what you get the prices are awesome excellent

Reviewed May 2019

review from

8,0

Pros: Like new rental car setup at O’Hare. Much more efficient

Cons: Pre paid gas is a rip off

Reviewed Oct 2019

review from
7,6

Pros: Staff was very friendly and helpful.

Cons: We had to switch car because our 1st car smelled like cigarette smoke and we are non smokers.

Reviewed Jul 2019

review from

4,4

Cons: Gas tank was not filled up as stated in the paperwork.

Reviewed Oct 2019

review from
2,0

Pros: worst - 90 minutes wait to pickup charged more at the drop-off not worth the lower rate rental

Cons: Don't rent from Payless - Staff is not friendly and charge more at the drop-off

Reviewed Aug 2019

review from
3,6

Cons: Worst experience I’ve had renting a car. The car itself was fine, drop off was a nightmare. They charged me $40 for gas service I explicitly said I didn’t want. Then Payless charged my card an additional $170 and $125, for a reason that no one could explain. 2 hours later I was still there waiting.

Reviewed Aug 2019

review from

Rated no. 8

Dollar

7,1 Good (274 reviews)

1 location at Chicago O'Hare Intl Airport

╳

Dollar reviews

Car hire locations

Dollar

Locations at Chicago O'Hare Intl Airport

10255 West Zemke Road

+1 866 434 2226

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Dollar reviews

Dollar reviews at Chicago O'Hare Intl Airport

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great value

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great price

great experience

friendly staff

10,0

Cons: When making reservation, had impression that offered insurance was from Dollar, not a third party. Was overcharged and now have hassle of fighting with them to get some of my money back.

Reviewed Oct 2019

review from
5,2

Cons: Ez pass did not work. Charged more than was quoted

Reviewed Sep 2019

review from
9,2

Pros: Yes excellent customer service.

Reviewed Sep 2019

review from
9,2

Pros: Very helpful with children

Cons: The rental car center is a bus ride from the airport.

Reviewed Sep 2019

review from
8,0

Cons: I could join the rental company rewards members club to avoid the extremely long pick up line

Reviewed May 2019

review from
2,0

Cons: Took 45 minutes in line to pick-up car after 20 minutes to get there from airport

Reviewed May 2019

review from
5,6

Cons: We cancelled because the check-in line was out the door.

Reviewed Mar 2019

review from
9,6

Cons: We had a smooth experience on both pickup and drop off. The car was clean and what was advertised.

Reviewed Mar 2019

review from
4,8

Hurricane screwed us

Pros: Car was good.

Cons: Confused about toll pass thing. Pickup took forever...had to wait for someone to drive the car to us instead of just walking to it. Hurricane changed our travel plans and our flights got changed but Dollar wouldn't change our rental car plans... and even charged us more to return the car early and a different location... because of the hurricane.

Reviewed Oct 2018

review from
3,6

Kayak pricing doesn’t match real pricing

Pros: Car was new, drop off was quick and easy

Cons: Pickup was awful. The car I got wasn’t the one I was told I’d receive, the amount they “hold” is ridiculous (but maybe that’s all rental companies) and to top it all off they charged me more than what I had agreed to pay on kayak. Overall poor experience on pickup. Customer service was terrible. Drop off was quick and easy. Advice - don’t tell a customer one price and then charge them more when they go to pick up.

Reviewed Sep 2018

review from
6,0

Pros: The guy who rented me the car was excellent. He went above and beyond to find me a car at the last minute due to an emergency on my end.

Cons: The cost to rent a car for 14hrs. and to drop off in another city was totally outrageous. $706

Reviewed Aug 2018

review from
9,2

Pros: Friendly and professional.

Cons: Price seemed high.

Reviewed Aug 2018

review from

10,0

Cons: When making reservation, had impression that offered insurance was from Dollar, not a third party. Was overcharged and now have hassle of fighting with them to get some of my money back.

Reviewed Oct 2019

review from
9,2

Pros: Yes excellent customer service.

Reviewed Sep 2019

review from
9,2

Pros: Very helpful with children

Cons: The rental car center is a bus ride from the airport.

Reviewed Sep 2019

review from
9,6

Cons: We had a smooth experience on both pickup and drop off. The car was clean and what was advertised.

Reviewed Mar 2019

review from
9,2

Pros: Friendly and professional.

Cons: Price seemed high.

Reviewed Aug 2018

review from

8,0

Cons: I could join the rental company rewards members club to avoid the extremely long pick up line

Reviewed May 2019

review from

5,2

Cons: Ez pass did not work. Charged more than was quoted

Reviewed Sep 2019

review from
2,0

Cons: Took 45 minutes in line to pick-up car after 20 minutes to get there from airport

Reviewed May 2019

review from
5,6

Cons: We cancelled because the check-in line was out the door.

Reviewed Mar 2019

review from
4,8

Hurricane screwed us

Pros: Car was good.

Cons: Confused about toll pass thing. Pickup took forever...had to wait for someone to drive the car to us instead of just walking to it. Hurricane changed our travel plans and our flights got changed but Dollar wouldn't change our rental car plans... and even charged us more to return the car early and a different location... because of the hurricane.

Reviewed Oct 2018

review from
3,6

Kayak pricing doesn’t match real pricing

Pros: Car was new, drop off was quick and easy

Cons: Pickup was awful. The car I got wasn’t the one I was told I’d receive, the amount they “hold” is ridiculous (but maybe that’s all rental companies) and to top it all off they charged me more than what I had agreed to pay on kayak. Overall poor experience on pickup. Customer service was terrible. Drop off was quick and easy. Advice - don’t tell a customer one price and then charge them more when they go to pick up.

Reviewed Sep 2018

review from
6,0

Pros: The guy who rented me the car was excellent. He went above and beyond to find me a car at the last minute due to an emergency on my end.

Cons: The cost to rent a car for 14hrs. and to drop off in another city was totally outrageous. $706

Reviewed Aug 2018

review from

Rated no. 9

Thrifty

7,1 Good (196 reviews)

1 location at Chicago O'Hare Intl Airport

╳

Thrifty reviews

Car hire locations

Thrifty

Locations at Chicago O'Hare Intl Airport

10255 West Zemke Road

+1 877 283 0898

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Thrifty reviews at Chicago O'Hare Intl Airport

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pick up the car

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car was great

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drop off the car

great price

friendly staff

car smelled

long line

great experience

7,2

Cons: They didn’t have any cars available. Had to wait 30 minutes for a car.

Reviewed Dec 2019

review from
10,0

Pros: The staff was exceptionally nice and the drop off was very easy and understanding.

Cons: Everything was professional and really quick.

Reviewed Nov 2019

review from
5,2

Pros: The drop-off was very easy. The vehicle was very good.

Cons: When I went to the counter to pick up the car, the car was not available. I waited for almost an hour for the car to be available. The staff was not friendly at all. Bad experience. I will not use Thrifty in the future.

Reviewed Nov 2019

review from
4,8

Pros: The car smelled like stale cigarettes it was pretty disgusting. At times the smell was so overwhelming that it may be almost physically sick

Cons: The car smelled like stale cigarettes it was pretty disgusting. At times the smell was so overwhelming that it may be almost physically sick

Reviewed Nov 2019

review from
2,0

Pros: Not one thing was pleasant

Cons: Car, service everything

Reviewed Nov 2019

review from
10,0

Pros: Pick up quick. Drop off super easy. Tram to go to airport was ready and didn't make me wait until it filled up. Price was very reasonable relative to other car rental agencies.

Reviewed Oct 2019

review from
3,2

Pros: Pickup and dropoff was fast and efficient

Cons: Car was dirty and USB was working in car. Horrible gas mileage.

Reviewed Sep 2019

review from
8,0

Pros: yes

Reviewed Jul 2019

review from
4,8

Cons: Wait time to pick up car

Reviewed Jun 2019

review from
4,0

Pros: Van was comfortable

Cons: We had a tire witha nail in ti and Thrifty would not find us a replacement vehicle to serve our needs. They were extremely slow at the pick up counter as well.

Reviewed May 2019

review from
8,0

Pros: I got an upgraded vehicle, which was a nice surprise. However, the vehicle did have a lot of dings and scratches which took awhile to mark down prior to leaving the lot. The dropoff was quick and easy.

Cons: A vehicle with less dings and scratches. Also the vehicle screeched when making sharp turns. The maintenance should have been a little better.

Reviewed May 2019

review from
8,4

Pros: Staff was very helpful. Pick up and drop off were easy.

Cons: I was shocked at how much it was to rent a booster seat. The rate was nearly the same as the car!

Reviewed Apr 2019

review from

10,0

Pros: The staff was exceptionally nice and the drop off was very easy and understanding.

Cons: Everything was professional and really quick.

Reviewed Nov 2019

review from
10,0

Pros: Pick up quick. Drop off super easy. Tram to go to airport was ready and didn't make me wait until it filled up. Price was very reasonable relative to other car rental agencies.

Reviewed Oct 2019

review from

7,2

Cons: They didn’t have any cars available. Had to wait 30 minutes for a car.

Reviewed Dec 2019

review from
8,0

Pros: yes

Reviewed Jul 2019

review from
8,0

Pros: I got an upgraded vehicle, which was a nice surprise. However, the vehicle did have a lot of dings and scratches which took awhile to mark down prior to leaving the lot. The dropoff was quick and easy.

Cons: A vehicle with less dings and scratches. Also the vehicle screeched when making sharp turns. The maintenance should have been a little better.

Reviewed May 2019

review from
8,4

Pros: Staff was very helpful. Pick up and drop off were easy.

Cons: I was shocked at how much it was to rent a booster seat. The rate was nearly the same as the car!

Reviewed Apr 2019

review from

5,2

Pros: The drop-off was very easy. The vehicle was very good.

Cons: When I went to the counter to pick up the car, the car was not available. I waited for almost an hour for the car to be available. The staff was not friendly at all. Bad experience. I will not use Thrifty in the future.

Reviewed Nov 2019

review from
4,8

Pros: The car smelled like stale cigarettes it was pretty disgusting. At times the smell was so overwhelming that it may be almost physically sick

Cons: The car smelled like stale cigarettes it was pretty disgusting. At times the smell was so overwhelming that it may be almost physically sick

Reviewed Nov 2019

review from
2,0

Pros: Not one thing was pleasant

Cons: Car, service everything

Reviewed Nov 2019

review from
3,2

Pros: Pickup and dropoff was fast and efficient

Cons: Car was dirty and USB was working in car. Horrible gas mileage.

Reviewed Sep 2019

review from
4,8

Cons: Wait time to pick up car

Reviewed Jun 2019

review from
4,0

Pros: Van was comfortable

Cons: We had a tire witha nail in ti and Thrifty would not find us a replacement vehicle to serve our needs. They were extremely slow at the pick up counter as well.

Reviewed May 2019

review from

Rated no. 10

Avis

6,9 Good (71 reviews)

1 location at Chicago O'Hare Intl Airport

╳

Avis reviews

Car hire locations

Avis

Locations at Chicago O'Hare Intl Airport

10255 West Zemke Boulevard

+1 773 825 4600

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Avis reviews at Chicago O'Hare Intl Airport

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credit card

car was clean

great car

car available

great service

easy drop

car was great

drop off the car

returned the car

great experience

airport location

6,8

Cons: I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"

Reviewed Jun 2019

review from
8,8

Pros: Drop off was quick and easy. Cars were easy to find and instructions given were very clear.

Cons: I had reserved an intermediate sized vehicle, but was first suggested an SUV. Don’t try to up-sell in such a sneaky fashion. If I had wanted an SUV, I would have asked for one.

Reviewed Jun 2019

review from
7,2

Pros: Friendly staff, clean car

Cons: Booked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.

Reviewed Jun 2019

review from
3,2

Pros: Anything good was negated by your customer service!

Cons: Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser

Reviewed May 2019

review from
6,4

Charged extra for gas

Pros: Okay car. Got good gas mileage.

Cons: I chose the self refuel option and filled up the gas tank (even added more gas after 1st automatic stop) about 1.5 miles from airport return. Avis added a $9.99 charge because according to them it was 0.7 gallons less than when I received it. The gauge was showing above the full line. I had to stand in line to dispute it. Finally the extra charge was removed when I showed the receipt. However, this seems to be a scam to get more $. Avis probably assumed I wouldn't notice or wouldn't have time to dispute it.

Reviewed Oct 2018

review from
2,0

Never Again

Pros: Nothing

Cons: I arrived at the the rental location two hours before scheduled pickup time. I was told they couldn't honor rate given on Kayak unless I sat and waited the two hours. Even though I was going to drop off the car even earlier on the day of return. Found another car at a different agency at the airport and was on my way in less than 45 minutes. Avis just lost a customer for life.

Reviewed Oct 2018

review from
4,4

Didn't have my car. Substitute was dirty.

Cons: Rep tried 3 times to upsell me into different type if vehicle. Only after I passes in offers did he tell me my car was not available. Disappeared for ten minutes..agaon offered an SUV instead of sedan. Finally offered a so called luxury vehicle which was not a luxury car..we went to car and found it unclean...dried soda on passenger seat and other things. Gross..had to quickly clean ourselves as we were late and did not have time.

Reviewed Apr 2018

review from
5,6

Pros: I loved how easy it was to pick up from one airport and drop off to another

Cons: After reviewing my receipt, I found that I was charged for extras that I did not agree to, but because the extra coverage was available to me during my trip, they weren’t able to offer me a full refund. I regret not reading the fine print more closely.

Reviewed Mar 2018

review from
2,4

Cons: Before hitting Rockford/Chicago, I was on backroads that didn't go more than 55 mph. Once I hit the freeway, the car I was in would not accelerate properly and soon wouldn't go beyond 35 mph. I only had the car for 3 hours (to drive to O'Hare) and it was terrible and expensive experience.

Reviewed Feb 2018

review from
2,0

AVIS is Running a Scam w/ Fuel Option

Cons: The AVIS rental counter associate would not allow me to remove the fuel option when renting the car. When I returned with the car full of fuel, I had to go to the rental counter again to remove the fuel charge. This is essentially a scam, because AVIS knows that a certain percentage of customer are going to be pressed for time to catch their airplane and won't go to the rental counter to remove the fuel charge. So even though a customer fill the tank of gas upon returning the vehicle, AVIS will still charge them as if they returned the car empty.

Reviewed Nov 2017

review from
4,4

Charged extra without notification

Pros: The car was nice.

Cons: I was charged an extra $20 without any notification and without recourse.

Reviewed Nov 2017

review from
6,8

Slammed with fees

Cons: Our return flight from Chicago to Atlanta was changed due to Hurricane Irma. We needed to keep the rental car for an additional 12 hours beyond our original reservation. AVIS doubled our rate for the entire rental period. This was terrible price gouging that is not acceptable. I will never rent from them again!

Reviewed Sep 2017

review from

8,8

Pros: Drop off was quick and easy. Cars were easy to find and instructions given were very clear.

Cons: I had reserved an intermediate sized vehicle, but was first suggested an SUV. Don’t try to up-sell in such a sneaky fashion. If I had wanted an SUV, I would have asked for one.

Reviewed Jun 2019

review from

6,8

Cons: I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"

Reviewed Jun 2019

review from
7,2

Pros: Friendly staff, clean car

Cons: Booked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.

Reviewed Jun 2019

review from
6,8

Slammed with fees

Cons: Our return flight from Chicago to Atlanta was changed due to Hurricane Irma. We needed to keep the rental car for an additional 12 hours beyond our original reservation. AVIS doubled our rate for the entire rental period. This was terrible price gouging that is not acceptable. I will never rent from them again!

Reviewed Sep 2017

review from

3,2

Pros: Anything good was negated by your customer service!

Cons: Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser

Reviewed May 2019

review from
6,4

Charged extra for gas

Pros: Okay car. Got good gas mileage.

Cons: I chose the self refuel option and filled up the gas tank (even added more gas after 1st automatic stop) about 1.5 miles from airport return. Avis added a $9.99 charge because according to them it was 0.7 gallons less than when I received it. The gauge was showing above the full line. I had to stand in line to dispute it. Finally the extra charge was removed when I showed the receipt. However, this seems to be a scam to get more $. Avis probably assumed I wouldn't notice or wouldn't have time to dispute it.

Reviewed Oct 2018

review from
2,0

Never Again

Pros: Nothing

Cons: I arrived at the the rental location two hours before scheduled pickup time. I was told they couldn't honor rate given on Kayak unless I sat and waited the two hours. Even though I was going to drop off the car even earlier on the day of return. Found another car at a different agency at the airport and was on my way in less than 45 minutes. Avis just lost a customer for life.

Reviewed Oct 2018

review from
4,4

Didn't have my car. Substitute was dirty.

Cons: Rep tried 3 times to upsell me into different type if vehicle. Only after I passes in offers did he tell me my car was not available. Disappeared for ten minutes..agaon offered an SUV instead of sedan. Finally offered a so called luxury vehicle which was not a luxury car..we went to car and found it unclean...dried soda on passenger seat and other things. Gross..had to quickly clean ourselves as we were late and did not have time.

Reviewed Apr 2018

review from
5,6

Pros: I loved how easy it was to pick up from one airport and drop off to another

Cons: After reviewing my receipt, I found that I was charged for extras that I did not agree to, but because the extra coverage was available to me during my trip, they weren’t able to offer me a full refund. I regret not reading the fine print more closely.

Reviewed Mar 2018

review from
2,4

Cons: Before hitting Rockford/Chicago, I was on backroads that didn't go more than 55 mph. Once I hit the freeway, the car I was in would not accelerate properly and soon wouldn't go beyond 35 mph. I only had the car for 3 hours (to drive to O'Hare) and it was terrible and expensive experience.

Reviewed Feb 2018

review from
2,0

AVIS is Running a Scam w/ Fuel Option

Cons: The AVIS rental counter associate would not allow me to remove the fuel option when renting the car. When I returned with the car full of fuel, I had to go to the rental counter again to remove the fuel charge. This is essentially a scam, because AVIS knows that a certain percentage of customer are going to be pressed for time to catch their airplane and won't go to the rental counter to remove the fuel charge. So even though a customer fill the tank of gas upon returning the vehicle, AVIS will still charge them as if they returned the car empty.

Reviewed Nov 2017

review from
4,4

Charged extra without notification

Pros: The car was nice.

Cons: I was charged an extra $20 without any notification and without recourse.

Reviewed Nov 2017

review from

Rated no. 11

Advantage

6,8 Good (171 reviews)

1 location at Chicago O'Hare Intl Airport

╳

Advantage reviews

Car hire locations

Advantage

Locations at Chicago O'Hare Intl Airport

10255 West Zemke Blvd

+1 847 635 8031

Monday	06:00 - 22:00
Tuesday	06:00 - 22:00
Wednesday	06:00 - 22:00
Thursday	06:00 - 22:00
Friday	06:00 - 22:00
Saturday	06:00 - 22:00
Sunday	06:00 - 22:00

All Advantage reviews

Advantage reviews at Chicago O'Hare Intl Airport

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customer service

pick up the car

car was clean

long wait

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took over an hour

car smelled

car was great

long line

great car

picked up the car

great price

return the car

wait time

great experience

great service

10,0

Pros: There was no wait!

Reviewed Nov 2019

review from
10,0

Pros: Staff very friendly and helpful especially the last gal at dropoff

Reviewed Nov 2019

review from
10,0

Pros: Friendly staff throughout the pick-up drop-off process. Reasonable rates and quick service

Cons: Refueling at $9/gal??

Reviewed Oct 2019

review from
5,2

Pros: Staff was rude, nickel and dimed me with serious hidden fees. You’re forced to do a $200 hold and told it’ll be given back, but you do not get the majority of it back for fees unexplained.

Cons: Customer service, pricing clarity

Reviewed Sep 2019

review from
4,0

Cons: Initial registration pickup were great! Car smelled horrible! Rental return process was not good.

Reviewed Aug 2019

review from
10,0

Cons: Good value. Nice car. All went smoothly!

Reviewed Aug 2019

review from
5,2

Pros: Almost no line at check-out, while the brand names had huge lines

Cons: Not really friendly service at the counter. Clerk did not speak loudly or clearly. Car was leaking oil and left a good sized oil stain in my new concrete driveway. Thanks!

Reviewed Jul 2019

review from
10,0

Cons: Good experience overall. The person who dealt with us at at the car return was great. Very courteous and had great customer service skills.

Reviewed Jul 2019

review from
10,0

Pros: The staff were all great. ORD's new system, where the airport provides shuttles to a new building where all the on-airport rental companies are located, gets rid of the "whose shuttles are best" problem. Our Hyundai Sonata only had about 2400 miles on it, and it was in pretty much perfect condition.

Cons: Nit-pick: When cleaning the cars, go a little easy on the air "freshener".

Reviewed Jun 2019

review from
2,0

Cons: Having it known upfront you can’t rent with a ticket or use my credit card and my ladies driver license or the fact she can’t use her debit card in the same city

Reviewed Jun 2019

review from
4,8

Pros: The car was clean and the return process was fast.

Cons: Very bad customer service at the check in desk. The guy does not want to work at all and was very upset if I ask questions about the car or about my preferences. They have to respect their customers more. I will never rent a car from Advantage.

Reviewed May 2019

review from
10,0

Pros: Experience was great! Good value, car was great! Custoner service was great! I will rent again if needed.

Cons: Nothing.

Reviewed Mar 2019

review from

10,0

Pros: There was no wait!

Reviewed Nov 2019

review from
10,0

Pros: Staff very friendly and helpful especially the last gal at dropoff

Reviewed Nov 2019

review from
10,0

Pros: Friendly staff throughout the pick-up drop-off process. Reasonable rates and quick service

Cons: Refueling at $9/gal??

Reviewed Oct 2019

review from
10,0

Cons: Good value. Nice car. All went smoothly!

Reviewed Aug 2019

review from
10,0

Cons: Good experience overall. The person who dealt with us at at the car return was great. Very courteous and had great customer service skills.

Reviewed Jul 2019

review from
10,0

Pros: The staff were all great. ORD's new system, where the airport provides shuttles to a new building where all the on-airport rental companies are located, gets rid of the "whose shuttles are best" problem. Our Hyundai Sonata only had about 2400 miles on it, and it was in pretty much perfect condition.

Cons: Nit-pick: When cleaning the cars, go a little easy on the air "freshener".

Reviewed Jun 2019

review from
10,0

Pros: Experience was great! Good value, car was great! Custoner service was great! I will rent again if needed.

Cons: Nothing.

Reviewed Mar 2019

review from

5,2

Pros: Staff was rude, nickel and dimed me with serious hidden fees. You’re forced to do a $200 hold and told it’ll be given back, but you do not get the majority of it back for fees unexplained.

Cons: Customer service, pricing clarity

Reviewed Sep 2019

review from
4,0

Cons: Initial registration pickup were great! Car smelled horrible! Rental return process was not good.

Reviewed Aug 2019

review from
5,2

Pros: Almost no line at check-out, while the brand names had huge lines

Cons: Not really friendly service at the counter. Clerk did not speak loudly or clearly. Car was leaking oil and left a good sized oil stain in my new concrete driveway. Thanks!

Reviewed Jul 2019

review from
2,0

Cons: Having it known upfront you can’t rent with a ticket or use my credit card and my ladies driver license or the fact she can’t use her debit card in the same city

Reviewed Jun 2019

review from
4,8

Pros: The car was clean and the return process was fast.

Cons: Very bad customer service at the check in desk. The guy does not want to work at all and was very upset if I ask questions about the car or about my preferences. They have to respect their customers more. I will never rent a car from Advantage.

Reviewed May 2019

review from

Rated no. 12

Fox

6,0 Good (18 reviews)

1 location at Chicago O'Hare Intl Airport

╳

Fox reviews

Car hire locations

Fox

Locations at Chicago O'Hare Intl Airport

10255 W Zemke Blvd

+1 323 593 7486

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Fox reviews

Fox reviews at Chicago O'Hare Intl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

9,6

Cons: Drop off parking bays should be clearly marked so that customers know exactly were to park the car within the fox car rental area.

Reviewed Dec 2019

review from
2,8

Pros: Staff was friendly all the way through.

Cons: Cars are not very clean. You are required to do a damage assessment BEFORE you can take the vehicle. In duplicate. There is plenty of assessing to be done since these cars have hit everything but the lottery. On top of that, the 2018 Camry I was given with 44K miles had a bad wheel bearing and sounded like I was driving a log wagon. Spend a few bucks more and go with a major brand. My mistake.

Reviewed Dec 2019

review from
5,2

Cons: Keep car ready and clean when it was reserved ahead. Our car was not only uncleaned but we have to struggle to get the middle seat usable. Thaw attendant did not know how to do it. It took 25 minutes to get car replaced while the family was in the lot waiting in Chicago’s cold weather.

Reviewed Nov 2019

review from
2,0

Cons: I had to wait hour and half for a car that I had reserved

Reviewed Nov 2019

review from
4,8

Cons: Waited over an hour and a half at pick up. Purchased toll pass, but was unaware that all the toll roads in the area were gated, so I had to pay twice.

Reviewed Nov 2019

review from
4,0

Pros: Nothing

Cons: Plus they charged for late when. Dropped of before time.

Reviewed Nov 2019

review from
2,0

Cons: My experience was awful. Poor isn’t low enough for my rating. Fox did not have a single car on the lot. They were unable to give me a car and did nothing to fix the situation. They left me completely height and dry.

Reviewed Nov 2019

review from
8,8

Pros: Friendly staff and great value.

Cons: The check-in process took longer than expected, maybe around 30 mins in total.

Reviewed Oct 2019

review from
4,0

Pros: The cost was low.

Cons: Better organization and transparency. It v took over an hour to Get our car. Bought the toll pass yet still paid 30$ in tolls because fox be used platepass and not ipass

Reviewed Oct 2019

review from
2,0

Pros: Staff was very bad. Made me wait while chatting with each other. And then after 15 minutes, said they don’t have a car!

Cons: Everything. Mainly customer service.

Reviewed Oct 2019

review from
10,0

Pros: The staff was exceptional. Pick up and drop off would a breeze. The car was new and clean, plus I was upgraded to a hybrid which I wasn't expecting. The price was fantastic various

Reviewed Oct 2019

review from
2,0

Cons: There must have been 15 people in line with one person at the counter. We went next door to Sixt (no line) and rented a car for the same price.

Reviewed Oct 2019

review from

9,6

Cons: Drop off parking bays should be clearly marked so that customers know exactly were to park the car within the fox car rental area.

Reviewed Dec 2019

review from
8,8

Pros: Friendly staff and great value.

Cons: The check-in process took longer than expected, maybe around 30 mins in total.

Reviewed Oct 2019

review from
10,0

Pros: The staff was exceptional. Pick up and drop off would a breeze. The car was new and clean, plus I was upgraded to a hybrid which I wasn't expecting. The price was fantastic various

Reviewed Oct 2019

review from

2,8

Pros: Staff was friendly all the way through.

Cons: Cars are not very clean. You are required to do a damage assessment BEFORE you can take the vehicle. In duplicate. There is plenty of assessing to be done since these cars have hit everything but the lottery. On top of that, the 2018 Camry I was given with 44K miles had a bad wheel bearing and sounded like I was driving a log wagon. Spend a few bucks more and go with a major brand. My mistake.

Reviewed Dec 2019

review from
5,2

Cons: Keep car ready and clean when it was reserved ahead. Our car was not only uncleaned but we have to struggle to get the middle seat usable. Thaw attendant did not know how to do it. It took 25 minutes to get car replaced while the family was in the lot waiting in Chicago’s cold weather.

Reviewed Nov 2019

review from
2,0

Cons: I had to wait hour and half for a car that I had reserved

Reviewed Nov 2019

review from
4,8

Cons: Waited over an hour and a half at pick up. Purchased toll pass, but was unaware that all the toll roads in the area were gated, so I had to pay twice.

Reviewed Nov 2019

review from
4,0

Pros: Nothing

Cons: Plus they charged for late when. Dropped of before time.

Reviewed Nov 2019

review from
2,0

Cons: My experience was awful. Poor isn’t low enough for my rating. Fox did not have a single car on the lot. They were unable to give me a car and did nothing to fix the situation. They left me completely height and dry.

Reviewed Nov 2019

review from
4,0

Pros: The cost was low.

Cons: Better organization and transparency. It v took over an hour to Get our car. Bought the toll pass yet still paid 30$ in tolls because fox be used platepass and not ipass

Reviewed Oct 2019

review from
2,0

Pros: Staff was very bad. Made me wait while chatting with each other. And then after 15 minutes, said they don’t have a car!

Cons: Everything. Mainly customer service.

Reviewed Oct 2019

review from
2,0

Cons: There must have been 15 people in line with one person at the counter. We went next door to Sixt (no line) and rented a car for the same price.

Reviewed Oct 2019

review from

Rated no. 13

Routes Car & Truck Rentals

5,7 Okay (116 reviews)

1 location at Chicago O'Hare Intl Airport

╳

Routes Car & Truck Rentals reviews

Car hire locations

Routes Car & Truck Rentals

Locations at Chicago O'Hare Intl Airport

3901 Mannheim Rd, Schiller Park

+1 847 671 4000

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Routes Car & Truck Rentals reviews

Routes Car & Truck Rentals reviews at Chicago O'Hare Intl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

shuttle from the airport

credit card

took a long

great experience

great price

far from airport

shuttle pick

returning the car

helpful staff

great service

easy process

car was great

10,0

Cons: Honestly this is the best rental car experience I have had as a frequent traveler. The staff was very helpful and efficient in the process of getting my car. My flight was delayed 3 hours and I was concerned about my reservation initially, however, when I called they answered promptly and assured me I would have a rental when I arrived. The shuttle was quick and easy to find and returning my car was simple. They did an excellent job explaining their policies and I experienced no hidden fees. I will definitely rent from Routes again. Keep up the excellent work!

Reviewed Nov 2019

review from
4,0

Pros: Lots of staff doing nothing but talking amongst themselves. Inappropriate language in their personal conversations. Bathroom was filthy! Pee all over the seat which I had to clean before using. No soap to wash my hands with and it was obvious the dispenser had been broken for awhile. 45 minutes to get our car and we were only one of two renters at that time. The man helping us also had to wash the car before giving it to us. (Wish I had his name as he was the only guy working.) Gas tank was half full, thankfully we were only on a short run with the car. Convenient gas station nearby though for return top-off. Anyone declining insurance has to show proof of insurance. I suppose that's in the fine print but we've never had to do this before. Extra fee to insure. I personally, wouldn't use this company again.

Reviewed Oct 2019

review from
4,4

Cons: Picking up was awful waitied for an hour with only 2 people in front of me

Reviewed Oct 2019

review from
4,0

Pros: Nothing.

Cons: It is very cumbersome to take the O'Hare shuttle to the rental building and then wait for the Routes shuttle to come. When you all Routes, they can't tell you anything about when the shuttle will come and pick you up. You just have to wait 15-30 minutes.

Reviewed Jul 2019

review from
2,4

Pros: Cheap rate

Cons: Facility is not at ORD. Requires special pick up from the car rental facility to an offsite facility. Waited over 25 minutes for pick up. Facility was understaffed and took a long time to get the car. After returning the car, driver that drove us to our terminal was reckless and not safe.

Reviewed Jun 2019

review from
8,4

Pros: The staff were very friendly, the process was quick. She explained everything to me in detail and the most important thing the car was inspected and ready by the time I signed the last piece of paper. You guys at Routes Schiller Park rock.

Cons: Down payment hold was kind of high for it to be a out of town rental only because it limit you on the things you want to do while you’re visiting, but other than that I have no complaints.

Reviewed May 2019

review from
6,4

Pros: Clean

Cons: Kindly document plz

Reviewed Mar 2019

review from
5,6

Cons: Pick up and drop off process chaotic, Illinois tollway is horrible and there is no way to check your chargers despite what the rental car agency advised .

Reviewed Mar 2019

review from
4,8

Cons: Th Routes location is 5 mins from airport but takes an hour to get there. This being because you need two shuttles to get there. The shuttle to the rental car facility and then a private routes shuttle. Routes had us wait 30 minutes for their private shuttle.

Reviewed Mar 2019

review from
2,0

Pros: Stuff not helpful and experience disappointing

Cons: A solution to rent a vehicle for local use. Instead of nope can't help you.

Reviewed Feb 2019

review from
10,0

Cons: Pick up was lengthy. A lot of customers not enough clerks.

Reviewed Feb 2019

review from
2,0

Pros: Worst rental service ever

Cons: Everything

Reviewed Feb 2019

review from

10,0

Cons: Honestly this is the best rental car experience I have had as a frequent traveler. The staff was very helpful and efficient in the process of getting my car. My flight was delayed 3 hours and I was concerned about my reservation initially, however, when I called they answered promptly and assured me I would have a rental when I arrived. The shuttle was quick and easy to find and returning my car was simple. They did an excellent job explaining their policies and I experienced no hidden fees. I will definitely rent from Routes again. Keep up the excellent work!

Reviewed Nov 2019

review from
10,0

Cons: Pick up was lengthy. A lot of customers not enough clerks.

Reviewed Feb 2019

review from

8,4

Pros: The staff were very friendly, the process was quick. She explained everything to me in detail and the most important thing the car was inspected and ready by the time I signed the last piece of paper. You guys at Routes Schiller Park rock.

Cons: Down payment hold was kind of high for it to be a out of town rental only because it limit you on the things you want to do while you’re visiting, but other than that I have no complaints.

Reviewed May 2019

review from

4,0

Pros: Lots of staff doing nothing but talking amongst themselves. Inappropriate language in their personal conversations. Bathroom was filthy! Pee all over the seat which I had to clean before using. No soap to wash my hands with and it was obvious the dispenser had been broken for awhile. 45 minutes to get our car and we were only one of two renters at that time. The man helping us also had to wash the car before giving it to us. (Wish I had his name as he was the only guy working.) Gas tank was half full, thankfully we were only on a short run with the car. Convenient gas station nearby though for return top-off. Anyone declining insurance has to show proof of insurance. I suppose that's in the fine print but we've never had to do this before. Extra fee to insure. I personally, wouldn't use this company again.

Reviewed Oct 2019

review from
4,4

Cons: Picking up was awful waitied for an hour with only 2 people in front of me

Reviewed Oct 2019

review from
4,0

Pros: Nothing.

Cons: It is very cumbersome to take the O'Hare shuttle to the rental building and then wait for the Routes shuttle to come. When you all Routes, they can't tell you anything about when the shuttle will come and pick you up. You just have to wait 15-30 minutes.

Reviewed Jul 2019

review from
2,4

Pros: Cheap rate

Cons: Facility is not at ORD. Requires special pick up from the car rental facility to an offsite facility. Waited over 25 minutes for pick up. Facility was understaffed and took a long time to get the car. After returning the car, driver that drove us to our terminal was reckless and not safe.

Reviewed Jun 2019

review from
6,4

Pros: Clean

Cons: Kindly document plz

Reviewed Mar 2019

review from
5,6

Cons: Pick up and drop off process chaotic, Illinois tollway is horrible and there is no way to check your chargers despite what the rental car agency advised .

Reviewed Mar 2019

review from
4,8

Cons: Th Routes location is 5 mins from airport but takes an hour to get there. This being because you need two shuttles to get there. The shuttle to the rental car facility and then a private routes shuttle. Routes had us wait 30 minutes for their private shuttle.

Reviewed Mar 2019

review from
2,0

Pros: Stuff not helpful and experience disappointing

Cons: A solution to rent a vehicle for local use. Instead of nope can't help you.

Reviewed Feb 2019

review from
2,0

Pros: Worst rental service ever

Cons: Everything

Reviewed Feb 2019

review from

Advance Car And Truck Rental

1 location at Chicago O'Hare Intl Airport

╳

Car hire locations

Advance Car And Truck Rental

Locations at Chicago O'Hare Intl Airport

10255 W Zemke Rd, Chicago, Cook County, Illinois

+1 847 635 8031

Airport Van

1 location at Chicago O'Hare Intl Airport

╳

Car hire locations

Airport Van

Locations at Chicago O'Hare Intl Airport

10501 Delta Parkway

+1 847 594 8732

Avr

1 location at Chicago O'Hare Intl Airport

╳

Car hire locations

Avr

Locations at Chicago O'Hare Intl Airport

Chicago O Hare Airport

Chicago Van Rentals

1 location at Chicago O'Hare Intl Airport

╳

Car hire locations

Chicago Van Rentals

Locations at Chicago O'Hare Intl Airport

1000 W Ohare Ave

+1 773 800 9898

E-Z Rent-A-Car

1 location at Chicago O'Hare Intl Airport

╳

Car hire locations

E-Z Rent-A-Car

Locations at Chicago O'Hare Intl Airport

10255 West Zemke Blvd

+1 847 635 8031

Monday	06:00 - 22:00
Tuesday	06:00 - 22:00
Wednesday	06:00 - 22:00
Thursday	06:00 - 22:00
Friday	06:00 - 22:00
Saturday	06:00 - 22:00
Sunday	06:00 - 22:00

Easirent

1 location at Chicago O'Hare Intl Airport

╳

Car hire locations

Easirent

Locations at Chicago O'Hare Intl Airport

Chicago O'Hare International Airport

Monday	00:01 - 23:59
Tuesday	00:01 - 23:59
Wednesday	00:01 - 23:59
Thursday	00:01 - 23:59
Friday	00:01 - 23:59
Saturday	00:01 - 23:59
Sunday

Europcar

1 location at Chicago O'Hare Intl Airport

╳

Car hire locations

Europcar

Locations at Chicago O'Hare Intl Airport

10255 West Zemke Blvd

+1 847 635 8031

Flight Car

1 location at Chicago O'Hare Intl Airport

╳

Car hire locations

Flight Car

Locations at Chicago O'Hare Intl Airport

10300 W Higgins Rd

844-435-8227

NU Car

1 location at Chicago O'Hare Intl Airport

╳

Car hire locations

NU Car

Locations at Chicago O'Hare Intl Airport

3901 Manheim Rd, Schiller Park

+1 847 671 4000

Monday	08:00 - 20:00
Tuesday	08:00 - 20:00
Wednesday	08:00 - 20:00
Thursday	08:00 - 20:00
Friday	08:00 - 20:00
Saturday	08:00 - 18:00
Sunday	08:00 - 18:00

Right Cars

1 location at Chicago O'Hare Intl Airport

╳

Car hire locations

Right Cars

Locations at Chicago O'Hare Intl Airport

W Ohare Ave

Sixt

1 location at Chicago O'Hare Intl Airport

╳

Car hire locations

Sixt

Locations at Chicago O'Hare Intl Airport

10255 West Zemke Blvd

+1 312 429 1140

Monday	05:00 - 23:59
Tuesday	05:00 - 23:59
Wednesday	05:00 - 23:59
Thursday	05:00 - 23:59
Friday	05:00 - 23:59
Saturday	05:00 - 23:59
Sunday	05:00 - 23:59

Sunnycars

1 location at Chicago O'Hare Intl Airport

╳

Car hire locations

Sunnycars

Locations at Chicago O'Hare Intl Airport

560 Bessie Coleman Dr

TravelCar

1 location at Chicago O'Hare Intl Airport