Hotels near Chicago O'Hare Airport

Pros: Very nice room. Easy check in. Convenient shopping, the hotel was next door to a large outlet mall so I was able to grab things that I had forgotten fairly easily. The room was very clean and the bed was SUPER comfortable!! There was a restaurant and small Starbucks/convenience store in the lobby of the hotel.

Cons: The parking fee was $36. I would have preferred free parking but the fee was not too bad.

Pros: excellent location, 4min walk from Fashion outlet mall, 8min ride from ORD airport

Cons: —

Pros: Really good

Pros: Room was great, clean and staff was friendly and accommodating to an early check-in and one hour later check out. Gym and restaurants were open.

Cons: Housekeeping never came in 3 days and there was no complimentary coffee available in the lobby, only overpriced Starbucks.

Pros: Location was great. Hotel was excellent value.

Cons: K cup still in Keurig from previous guest

Pros: Room service was awesome. King size bed super comfy.u. nhc CNN DC

Pros: Near Outlets?

Cons: 1. No microwave, that’s fine, there is a refrigerator full of stuffs for sale so you can’t use it, open the door, take any thing out longer than 45 secs, it is billed, be aware. 2. Wall as thin as a piece of paper, can hear lots of stuffs, bath room flush, shower, people talking, etc from other rooms. 3. Our room is underneath the laundry room, OMG, washer and dryer roaring for all the day. 4. Parking, $26 daily. Went to there as it was described “luxury”, so disappointed.

Pros: Loved the valet! And the Starbucks on location! The restaurants were great!!

Cons: Did not like the pillows. I woke up with a stiff neck both mornings.

Pros: Excellent value and room design and spaciousness

Cons: Hassle to get online: last name is hyphenated and had to visit desk to resolve issue.

Cons: Bed could have been more comfortable.

Pros: Didn't attend due to not being able to get to the hotel.

Cons: Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?

Pros: The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.

Pros: Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.

Cons: We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.

Pros: Nothing much

Cons: Pay to park even though it was that far from city, bad bathroom, no complementary breakfast

Pros: Nicely appointed room; very good about late check in despite being busy (~2am).

Cons: I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.

Pros: Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel

Cons: Not impressed with charging to register early. And never have had a 4 pm register time.

Pros: Location Kayaks assistance View

Cons: Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.

Pros: Shower, bed, very comfortable and luxurious. Accommodated my request to stay in a quiet room. Planes flying overhead is definitely noticeable but not disturbing.

Cons: The primary purpose of my stay was to have a stress free location to have lunch during the break period of an exam I was taking at a nearby convention center. I arranged to have lunch delivered to my room in the short lunch break I had and despite confirming multiple times that it would be delivered at 11:45 I was very disappointed and panicked to find it wasn't waiting for me. When I arranged the lunch in the morning I was adamant about the delivery time and warned that it was possible I might not be in the room. I was never told this would be a problem. When I called to inquire about the missing lunch, I was told it was against company policy to leave a meal in the room, and they "didn't know who I could have spoken with that would have taken the order". This was truly disappointing because not only was I incredibly stressed (having prepared for this exam for 6 months and needing to return for the afternoon session in less than 30 minutes) but I also felt patronized that I could have fabricated speaking with someone about the topic. I would expect so much more out of a luxury hotel like this. Ultimately they were able to fast track a meal that I ate in about 6 minutes, but were nice enough to not blink in providing me a $70 bill for the food. I returned to the afternoon portion of the exam stressed and flustered when I should could have been calm. I wouldn't have arranged to stay at the hotel if I thought they weren't going to be accommodative of my needs.

Pros: Didn't get to stay at the hotel as it were overbooked.

Cons: The fact that (1) Loews - on one of those days when many passengers missed connections at O'Hare - oversold its rooms and didn't honor my reservation; (2) Loews did nothing to line up an alternative hotel for me; (3) Loews charged me for the room they didn't provide; and (4) a week later I still haven't seen a refund on my credit card account for the room Loews promised but failed to deliver.

Cons: They don't make my room clean enough.

Pros: Price has increased by 50

Pros: location was really convenient for my work and check in check out was quick. Friendly staff at front desk.

Cons: Did not clean the room in the morning or replace the tea coffee supplies. didn’t even take out the trash

Pros: convenient to relative’s house and to the airport.

Pros: Comfortable room and free shuttle from airport.

Cons: We booked a twin bed room. Got single king bed. Son had to sleep on the sofa. After a nightmare day of travel with the stay here an unplanned overnight stop between flights we were too tired to complain. But really if you book something that's what you should get.

Pros: The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be.

Cons: It was cold outside.. just kidding.. there was nothing objectionable.

Pros: Space in the roomnothing

Pros: Room

Pros: nothing

Cons: terrible location - no restaurants or shopping

Pros: It was clean and had everything we needed. The hotel staff were amazing! They went out of their way for us.

Cons: it was a little farther from the city than we realized.

Pros: Took a shuttle so it was fine. The breakfast was mediocre.

Cons: Breakfast

Pros: Very nice and clean hotel rooms were great

Pros: We couldn't get adjoining rooms, but we were placed on the same floor. Very friendly staff. Handy "to-go" breakfast baggie since we had to check out before their continental breakfast opened. Overall, very pleased with the hotel and staff.

Cons: The only reason I didn't love my stay at this hotel, was because I used Booking.com to book my rooms. The website said free parking, and shuttle service (or was misleading me to believe that there would be long-term parking and shuttle services to and from the airport 24-hrs included in my lodging booking...) Thankfully I looked at my email confirmation and saw that the long-term parking and shuttle were not included so I had time to book a parking deck for 4 days... I called the hotel(again, had helpful service which told me that there is long-term parking and I could book with them, but since I started on Booking.com i wanted to stick with using them, as it seemed like a better deal (i wasn't sure what deal the booking.com company had with the hotel, and wondered if they have certain rooms reserved so I figured it would be cheaper to use booking.com instead of booking directly with the hotel...) I am severely disappointed with booking.com and will shy away from using their services in the future because of the miscommunication/misleading information... I am willing to take part of the responsibility for not "quadruple" or "quintuple" checking all of the information to make sure it all lines up... but that takes away from the point of using booking.com as a quick and easy service for booking lodging and other travel related reservations... I just want you to realize that the booking.com service was not a benefit for me and defeated the purpose of me booking hotel rooms, as I thought the long-term parking and shuttle services were included in the price(the only reason I booked the hotel was to get a decent nights rest and have parking and a shuttle service to take me to the airport for my early morning flight...) I'm not furious or anything like that... just borderline angry and wanting to let someone know how disgusted and disappointed I am with my experience...

Cons: The food, the breakfast was awful, I dont know how can people manage to eat that food.

Pros: Really nice public spaces especially the breakfast room. One of the breakfast options was a full American breakfast. Eggs, bacon potatoes, roll. And self seRve coffee Great pool area. WiFi. Small grocery area Nice large rooms and bathrooms Will definitely stay here again.

Cons: Nothing everything was really great

Pros: Breakfast was terrific! Staff were very personable. I really felt so comfortable in that atmosphere. Also, the main area, for breakfast and reception was always being cleaned up each morning - very much appreciated. Also, the fact that they allowed (at least one) theraoy dog was very cool -everyone enjoyed petting Frankie.

Cons: Well, I suppose some of the decor is getting a little frayed - especially the carpets. But, the comfortable atmosphere was a major plus.

Pros: Shuttle service is convenient and breakfast good. They even offer a sack breakfast for those who must leave for the airport before their 6 a.m. breakfast time.

Cons: Nothing close enough to walk for dinner.

Pros: It is a no frills place to stay near Ohare. Reliable shuttle service. Convenient.

Pros: The thing that made our stay at the Hampton inn O'Hare so nice was the hospitality of the staff. This one man went above and beyond for us.

Cons: The rooms had a weird smell to them but we got over it after about the first hour.

Pros: the quietness of the room -- even though my widow faced the busy street and non-stop traffic

Cons: Toilet problem !! the toilet had a POOR design and caused my private parts to get wet ... or come in contact with the interior !! that problem spoiled my stay because I primarily needed a hotel take a break from cross-country highway driving and to benefit from a private bathroom where I could void my bowels (and take a rejuvenating shower) ------------ also, the TV did not have clear picture on several of the channels lastly -- the internet price was NOT honored when I received the receipt under the door the next morning !!

Pros: For the price, my stay at Hampton O'Hare was excellent.

Cons: Some how they charged me 20$ more per room then I had booked for. They did make the adjustment after I brought it to their attention.

Pros: Staff was super helpful. Rooms were very clean. Great centennial breakfast. Everything was easy and smooth about our stay.

Pros: It's a good hotel and a good location for me when in the area for work. It's clean, the staff is helpful and I liked my stay. This is my second visit.

Cons: There wasn't anything that I didn't like.

Pros: pool, free breakfast fresh, great customer service

Cons: loud children upstairs but good overall after buying ear plugs. )

Pros: The hotel was very clean, friendly and nice. Great breakfast!

Cons: The hotel has limited parking available, we had to park along the curb. On busy nights I see this being a major problem

Pros: Staff are friendly and helpful

Cons: I was given a disable room and the bathroom is kinda strange. The room is noisy because it feels like someone is trying to open your room door but it is next doors. I don't know why I was assigned disable room because I am not. Stuck at the parking due to heavy snow and they did not clear the parking lot

Pros: Easy all inclusive hotel. Nice pool. Decent breakfast. Clean rooms.

Cons: The location, while near the airport, was on a kind of sketchy street. Wasn't sure about the safety of leaving my car parked in the lot. But to my surprise, there were no issues.

Pros: Newly decorated room was nice as was size of the room seating etc

Pros: Nice clean room, nice pool and spa, walking distance of Rivers Casino.

Cons: Pillows were a little soft for my taste.

Pros: Everything about my son and I’s stay was wonderful! It was very welcoming, clean, and relaxing. Next time I want to get away for the night or even a weekend i will definitely be coming back to the Hilton garden Inn.

Cons: The only thing that I could say I didn’t like was how messy the pool area became. I understand completely though; it’s summer, it was like 95 degrees, and many other people were having a good time too.

Pros: Great bed.

Pros: Cleanliness. View. Thats about it

Cons: Didnt like the fact that there was not enough spaces to park my car. The lot was completely filled, and the hotel offers no valet service. I wouldve happily paid $10-$15 for valet, instead of having to drive around the lot in circles for close to half an hour waiting for a spot to eventually open up. The staff didnt offer much helpful suggestions on where to park my car if a spot wouldnt open up. - The room was nice, clean, organized. My only complaint about the room was the bed and pillows. Most umcomfortable bed Ive ever slept on. No pillow top or decent padding on the mattress. You can literally feel the hard springs digging into your back. The pillows offer no neck support, so you pretty much have to bunch the hell out of the pillow so that at least your head and neck are comfortable. I woke up 4x during the night bc the bed was just so damn uncomfortable. -- I never write bad reviews about hotels ever because Ive always had good experiences, but being that this hotel is a Hilton, and your paying the Hilton price, the quality/experience was definitely below average and I wont stay there again. For the same price, there are far better hotels in the Rosemont/O'hare area that Ive stayed at, such as the Marriot Courtyard right next to the very same Hilton I stayed at, or the Springhill Suites less than 5minutes away. -- Overall, I wish I had my $200 back for the one night I stayed the Hilton. Not worth it.

Pros: Hotel is super clean and quiet, staff is friendly, and is located next to the Allstate arena, so you can walk from the hotel to the arena!

Cons: Nothing.

Pros: Fantastic service and facilities. Did everything they could to accomodate us!! Above and beyond! Great location, with Target 1 minute by car.

Pros: Rooms were clean. Breakfast was wonderful.

Pros: Location was good.

Cons: 1) they change $15 for parking in relatively free parking lot. 2) saw roaches in kitchen 3) breakfast was not as good as it was mentioned in reviews ( at least for vegetarians)

Pros: Breakfast was good. Room was spacious.

Cons: Provision for basic things like shaving blades

Pros: Efficient management Everyone is friendly Good facilities Comfortable studio suite

Cons: Gym is a little small Far from city, but close to highways and train

Pros: all staff exceptional friendly, prompt service great location to the airport breakfast also very good

Pros: Handy to the Allstate Arena in Rosemont, Ill Our purpose in staying at the motel. Nice Breakfast!

Cons: No Indoor swimming pool.....

Pros: convenient location next to airport

Cons: check in took to long - staff was helpful but not enough wifi should be free

Cons: Confusing directions in lobby. Bathrooms hard to find and church in location seemed far away from entrance!

Pros: clean

Cons: nothing

Pros: Great stay after spending 90 minutes in customs and missing connecting flight. Beautiful modern hotel. Comfortable beds. Great staff. Highly recommend.

Pros: The hotel is well maintained and is close to O'Hare Airport, which is why I booked it. The big plus for me was the restaurant, which was open and served a very good dinner. The bartender in the restaurant was friendly and talkative, which I liked. There is also a Starbucks in the hotel, which made it easy for me to "grab & go" when heading out to Wisconsin the next morning.

Cons: Everything was great. I can't think of anything I disliked.

Pros: Checkin was quick and room was available but it was 4 pm so should have been. Shuttle was quick to the terminal on way back.

Cons: Had to drop car off at Hertz and Westin shuttle doesn't stop at Rental Car facility. Had to take bus to terminal and wait for Westin shuttle there.

Pros: Great forced overnight option for O'Hare!

Pros: Location and convenience to O'Hare meant getting into and out of town was straightforward, especially with good summer weather. The accommodations were excellent and food very good. I did not need to go into downtown Chicago for anything as what I needed was right there at the meeting venue.

Cons: This is no fault of the hotel's, but our meeting organizers could have considered a hotel literally at O'Hare airport to spare any need for shuttle service. Otherwise I was very happy with my experience!

Pros: Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable.

Cons: Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck

Pros: That it was clean and you have till 3 to check out on Sunday.

Cons: You had to pay to park

Pros: Location, van service, room for the price, VERY nice front desk staff

Cons: Noisy neighborhood near airport/flight path

Pros: Very comfortable bed and great fitness center.

Cons: Unexpected expenses such as parking when there is no other alternative to parking

Pros: I needed a clean, dog friendly hotel for the night and this hotel was everything I needed. Not many nice dog friendly hotels that don't charge you exorbitant pet fees.

Cons: Its nit-picky, but I left at 5:30 am and there was no coffee service at that hour. If that's my only complaint, its doing pretty well.

Pros: Cleanliness. Spacious. Comfortable.

Cons: Very long lines in the hotel Starbucks. Add more staff or another coffee shop.

Pros: Great customer service, I like that their airport shuttle is reliable, leaves every 15 min. I absolutely loved the room service!

Cons: Room wasn't thoroughly cleaned, I found trash in the carpet. Also the coffee maker in my room wasn't working

Pros: My boyfriend and I had a flight out of O'hare early in the morning and were between staying at the Hilton or the Westin, and fortunately the Westin won. The shuttle to and from the airport was fast and our driver was very friendly. When we checked in, there was a line and somehow we were still greeted within 30 seconds, to which the front desk was so apologetic about our 'wait' (so polite)! When we asked of things around the area to do, the concierge went above and beyond as to tell us basically everything fun within a 10 mile radius. The staff was extremely friendly!

Pros: Beautiful room, Very quiet even though it was New Year's Eve.

Cons: Two couples we have adjoining rooms eventually they got our reservation correct but it took an hour.

Pros: When I first went into the hotel, my first impression was one of awe. Beautifully decorated, the air of sophistication and trendy..I knew I would like the rest. My room was immaculate, peaceful even. The bed was a king, and it was one of those beds where you sink into bliss. The three nights I was there, I had uninterrupted sleep..a big win for me because I can't sleep. The staff was friendly and courteous. I did not go to the restaurant on site, but it smelled wonderful.

Cons: My key card kept losing my room number. So I'd take the elevator up, find out that it didn't work, go back down to the front desk to have them reprogram it. The other thing was the lighting...it just seemed so dark with the lights on. During the day with the drapes open, you can see everything, but at night it was a problem. I am a jewelry designer and I wanted to work on some pieces I brought with me I only had time at night. It was very, very hard to do that. One last thing, put safety treads in your bathtubs, because it's so slippery when they are wet. I used a large towel.

Pros: Room was clean, bed comfortable. Appreciated the bar being open.

Cons: Limited dining options in the area.

Pros: I like that it had a new model feel abt it.

Cons: That it didn’t have free breakfast. Lol.

Pros: very clean!

Cons: not much around the hotel. advertisement said there was a hotel shuttle but when I arrived and finally got through on the phone I was informed the website was incorrect.

Pros: The Beds and real food

Cons: WiFi sucks

Pros: N/a

Cons: Front desk but was very rude and mean

Pros: Didn't know breakfast came with it. We were not shown which way to our room Not told if there were a place to eat there. Staff soft spoke difficult to hear. I asked her to speak louder several times

Pros: Close to airport. Reliable shuttle. Very clean hotel. Good bar & restaurant onsite- very reasonable prices. friendly staff. Spacious room with comfortable furniture.

Pros: Nothing special, just a solid, nice clean hotel at an excellent price. Decent food in the restaurant at reasonable prices.

Cons: Airport shuttle is free, but it was an hour late to pick us up because of traffic. You also have to walk 10 minutes through O'Hare with luggage to the spot where they pick you up, and it's hard to find. Not worth it. I suggest taking a taxi. But once we arrived at the hotel, everything was fine.

Pros: Stayed here one night on a trip to Chicago. Was a good value for the money. The rooms are very nice and the hotel is in very good condition.

Cons: Dirty and run down

Pros: It was clean and it’s close to the airport

Cons: Hard to get in & breakfast is not included

Cons: room refrigerator wasn't working properly

Pros: The rooms are very comfortable and clean. The hotel's personnel are friendly.

Pros: Clean room, comfy bed.

Beautiful place to stay and a decent location. But the unexpected fees were a disappointment

Pros: Very comfortable bed

Cons: No chair in room, other than desk chair. What seemed like dozens of monitors in bar/restaurant made it hard to relax

Pros: The whole interior is very good design. The fitness center is nice and clean.

Cons: We can overhear people talk next door and baby cry. Also, when the neighbor used to slam the door at night or maybe let the door close itself too often, that was like a nightmare.

Pros: Staff were personable and attentive, easy to speak with and helpful.

Pros: Rooms were spacious and beds were incredibly comfortable. Just what we needed after two days of traveling from abroad.

Cons: The fridge was tiny and you couldn't fit leftovers inside. The fridge also had old, gross food inside.

Pros: Convenient hotel for bus travel

Cons: Location is a drag

Pros: Everything was seamless from check in to check out. The in hotel restaurant was tasty. The rooms were spotless. I appreciate that our room had a balcony with a great view of Rosemont. Everyone was friendly. I loved the proximity to the Rosemont Entertainment Center and the Fashion Outlets of Chicago. I would absolutely come here again

Cons: Paying for parking is irritating and the parking garage is a little bit from the hotel.

Pros: Great location, close to airport and CTA blue line. Beautiful interior, great room. I would love to stay here again

Cons: Mattress a little too firm

Pros: Great hotel bar with happy hour and great food. Airport Shuttle service Clean, comfortable rooms.

Cons: Parking situation is difficult when arriving and checking in.

Pros: Great location, with easy access from your parking garage. Polite and helpful stay. Great breakfast buffet.

Cons: Big T.V in our room #302.

Pros: Great value for quiet and modern room. Staff was very nice. They let us check-in at noon. Red bar has great food and appetizers.

Cons: Construction outside of hotel entrance was an eyesore.

Pros: Great value. Very nice design. Convenient location. Polite staff.

Cons: Full parking lot. Long walk to the room.

Pros: Workout room had lots of equipment. The rooms were comfortable.

Cons: It's a huge hotel with a huge atrium and the sound travels easily up from the first to the tenth floor. This made it impossible to sleep with a rowdy group in the hotel. I also hate paying $25 for a crappy breakfast buffet and $25 a day for parking. i felt ripped off.

Pros: The price was right for just staying one night with a very early morning flight

Cons: I stayed here for Beatles Fests in 1990-93. Many changes downstairs but the hall ways, the rooms, etc seriously need updating.

Pros: When we first checked in we asked how to get a shuttle to the airport in the morning and they explained. It was a very easy process. Also the price of parking for the week was very affordable. Worth the price.

Cons: When leaving the airport, they didn't explain how to get a shuttle back from the airport to the hotel to get our car but once I called they explained it all. It went very smooth and it was very quick once they arrived at the airport.

Pros: it was like a little apartment

Cons: the tv was very small, had to ask for soap

Cons: The price, Booking.com said the price was a lot a cheaper than it really was

Pros: Hotel is clean and comfortable

Cons: Furniture are bit old and rusty

Pros: I loved the room and the small kitchen that came with the room. The bathroom was soo clean! The bed was very comfy. The room feels like a home. I love the setup in the room. Everything was perfect. Close by to the airport and offer shuttle to the airport.

Cons: There wasn't anything I didn't like but if they serve breakfast it would have been awesome.

Pros: Covid 19 precautions were good. Even in these conditions it was good to find a hotel in operation.

Cons: Because of the pandemic conditions our expectations were not high. That's why there is no thing to say as didn't like.

Pros: Clean, comfortable and great Internet access. No restaurant or breakfast but for kitchen if needed and very close to O’Hare airport.

Pros: I like the room and the cleanliness but most of all the friendly staff.

Cons: N/A

Pros: Simple, affordable and still offers smoking rooms!!

Pros: Problem at 8 PM,, engineering cane right up. This is an extended stay so no restaurant or food available except for a micro market (full kitchen in room) . Free shuttle to airport. I stay at this hotel frequently when doing business in the ORD area.

Pros: Reasonable rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great location

Cons: You can hear noise from the hall-ask for a room at the end of the hall.

Pros: Great staff. Room has full kitchen but no restaurant nearby. If you are flying out of O'Hare this would be a great place to stay but I had work in the area and location is perfect.

Pros: Very close and great price. Nice bed and great setup in the room

Cons: Very unfriendly young lady at front desk. Very surprising that we came in and hear loud innapropriate rap music from behind the front desk.

Pros: Convenient location. Used the nearby Pride Parking facilities for inexpensive store of our car and airport shuttle while we were out of the country for six weeks. Free laundry facilities. While there is no in house restaurant, there are several very good places nearby. We plan to go back whenever we need to fly out of OHARE.

Cons: Heater in the room did not seem to be getting up to temperature quite and it was winter. We were only there one night so it was only a minor inconvenience.

Pros: the rooms were incredible! absolutely beautiful

Cons: nothing

Pros: I booked online a few hours before arriving without any issues. I walked in the revolving door and was greeted by a kind and friendly gentleman that directed me to the desk. He asked my name, found my reservation, did the usual credit card info exchange, informed me of the hours of operation for the restaurant and bar and instructed me how to get to my room after I parked my car in the lots. Very efficient. Very helpful and kind demeanor. Maybe I looked like I felt and he was just concerned for my health lol, but I really can't express the genuine courtesy of this man. He informed me for $25 I could park in one of two lots surrounding the hotel. I paid and parked, it was very convenient, the entire walk from my car to my room was only a few hundred feet! The room was THE cleanest room I have ever stayed in, EVER! The decor and carpet seemed mildly dated but extremely clean, not a spec of dust or grime anywhere! Not in the tub not in the corners of the floor, on the shades or shelves, none. The sheets and pillow cases were pristine white and it was just fabulously clean. Even the carpet! There was a small coffee pot with exceptional tasting complimentary regular coffee and decaf, tea bags, cream, sugar and sweetener. Two cups also provided. A small fridge, two large tvs, one in the bedroom (that had two of the most comfortable double beds I have ever slept on) and the other in the living room area. There was a desk and couch in the living area but oddly, no microwave. It would be a great convenient addition to have a small microwave in each room. To warm up left overs you may have from the on-sight restaurant, many fast food places close by, or even just to warm up the complimentary coffee you may brew. That would be the only improvement I could add to this hotel. It's a very nice place,very clean and very nice helpful employees. The price is higher than anywhere else I have stayed, but it was also the nicest place I have ever stayed.

Cons: No microwave in the room

Pros: very clean, spacious and close to airport

Cons: nothing

Pros: Location very close to Allstate Arena and convenient. Professional and courteous staff helpful over the phone and in person, especially Eunice.

Cons: Absolutely nothing. Our stay was amazing.

Enjoyed my stay at the Sheraton near the airport. Missed my connection flight to Jordan and booked a room last minute. The front desk hostess set me up with corner room and extended my check out time to accommodate my flight that didn’t leave till 830pm the next day.

Pros: The staff was extremely courteous and professional. The gentleman that checked me in was very gracious and attentive.

Cons: They refused to refund my money which I have not checked inn I cancelled my booking an hour later after I booked.

Pros: 1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking

Cons: only good thing was it closeness to Arena

Pros: clean, access to O'hare

Cons: No pool, pay internet

Pros: The hotel is very conveniently located by O'Hare and the staff was incredibly nice and very helpful. The building and facilities are a bit dated, but nothing that would prevent me from returning. It had everything I could ask for along with convenient airport shuttle. Nice bar and restaurant too.

Cons: I can't really nitpick anything of consequence. The rate was not very low, but I did book this last minute due to flight cancellation.

Pros: room was quiet and had good black out drapes

Cons: breakfast was about $20... not worth it

Pros: Room was spacious and clean. Also, great customer service!

Cons: I liked everything!

Pros: The room was clean. It looked clean. It smelled clean. The bed was comfortable. The room was quiet. I would stay here again.

Cons: My room was in need of a better update. The room looked very modern but had a lot of qwerks. The room had 2 TVs but only one of them worked. We did not complain but notified the staff and they were going to fix it. The toilet tank cover was not correct for the toilet. At the corners I could see into the tank. The room was separated into 2 rooms by a door with a bathroom in the middle. The bathroom door had to be closed in order to get from the bed room to the sitting room. The overall hotel had very modern finishes but some of them were poorly executed. For example the wallpaper was very trendy but sometimes the pattern was lined up and sometimes it wasn't. Overall the staff was great and the room was clean and compfortable. If you need a quick overnight stay, this place is great.

Pros: I Had a great stay and I was well taking care of. I Missed my flight and had to stay in Chicago but arrived late to the hotel. My flight was booked for 7 the next evening. The staff.arranged for me to stay a while longer so I could rest. I'll be staying with them every time I am in Chicago. thanks a million.

Cons: No bad comments to say about my stay.

Pros: Rooms were spacious and clean. I wouid recommend the restaurant, although they are not cheap. The exercise room was well equipped.

Cons: Charge for internet service

Pros: Convenient location, staff was extremely nice and helpful.

Cons: No exhaust fan in bathroom just a big hole. Problems with the cooling system.

Pros: Every thing was great. The only flawl was that the toilet was stopped up, and was slow and quircky even though they sent a maintenence. man to try to fix it. Since we were only there one night it was no big deal.

Pros: I really appreciated the shuttle service to the airport and the friendliness of the shuttle drivers,=.

Pros: Room was great, very comfortable.

Cons: they charge extra to have wifi in your room

Pros: It was a nice room. Had blackout curtains. Which worked because my window faced a huge lighted sign. Lots of outlets for your electronics.

Cons: Lot of lights out in my room. No working light in the bathroom and one side of the bed. You have to drive around and park in the parking deck across the street then walk back and I have a bad hip.

Pros: close to everything

Cons: na

Pros: Location near airport and near Harley Davidson store. Friendly staff, modern and fresh decoration.

Cons: Location near airport comes with noise …

Pros: The Location

Cons: The lighting, Air con had a mind of its own & was noisy

Cons: the bathroom was dirty, toilet was dirty. it smelt like sewer when you walked in. for 200 and something a night it was ridiculous

Pros: Location

Cons: Cost too high for what it was

Pros: Location

Cons: Its loud area need be improved

Pros: Great location and very friendly staff and shuttle drivers. Nice having some fresh breakfast options and free coffee in the lobby.

Cons: My daughter found a hair on her mattress (not hers). They say they are doing "extra" cleaning for COVID, but it wasn't as obvious as at other hotels I've stayed at. (Things like putting the TV remote in a plastic sleeve, sanitation sticker on the door jam, extra wipes in the room, etc.) Mattresses are on a platform, so they slide when you're sitting up leaning against the headboard to watch TV or read. There's no where else to sit other than a desk chair.

Pros: Bed súper confortable and I love they have ( a shuttle) transportation from the airport to the hotel.

Cons: Everything was perfect for me.

Pros: The facility was clean. The front desk was very helpful and it made checking in and out very easy. The bed was very comfortable and the hotel was quiet.

Cons: Only issues we had was no remote in the room for the television. The phone inside the room was not on. The ice machine was located on a different level.

Pros: Room design and comfort. Bar/lobby area. Gym and pool

Pros: 106 dollar for a clean room

Cons: 33 dollar parking fee makes the hotel fee an expensive stay. Just another way to charge more especially if the car stayed on the aloft property. BS really

Cons: The pool close down when we got there but got free cancellation without penalty which was good

Pros: Location was very convenient for the activities we had planned. At least two very good restaurants within easy walking distance.

Cons: Difficult to find, even with GPS, because of blocked off roads. Confusing parking structure available across the street. On-site parking was limited, but fairly priced.

Pros: The design and architecture of hotel is aesthetically pleasing and the beds are highly comfortable

Cons: Staff was not hospitable and seemed annoyed to help or make suggestions to local venues. Talked to three different hotel receptionists and none of them left me wanting to return.

Pros: Good location for shopping and dining. Out of towners: you are not downtown Chicago at this hotel. The train is within walking distance. Beds were very comfy and towels were great.

Cons: Room was not super clean.

Cons: Parking is a bit difficult, having to validate parking everyday ia a pain but the hotel is beautiful, clean and comfortable

Pros: Location was good for an early morning flight

Pros: They charge for parking???? That's ridiculous

Pros: Free coffee

Cons: The heater was so loud and rattled it woke me up in the middle of the night, I thought an airplane was landing outside the building

Cons: HORRIBLE!!! First, I rate your hotel with NO STARS - It appears that I gave you more on the last page. We were a party of 4 adult family members looking for a room near O'Hare airport with two double beds to sleep in for 5 hours before flying home. Upon arrival we were told by the desk clerk (who cleverly concealed her identity by not wearing a name tag) that our confirmed reservation was "only a request", and all she had was king bedded rooms. I asked her if she was giving us two rooms and she said no, she had only 3 rooms left, but 4 reservations. It was AWFUL in every way. I felt like I was in a cell block. My son slept on an aerobed, & my brother on a window seat. The county jail would have been better. I will never return and will tell everyone I know to avoid your brand like the plague unless they like liars, unpleasant/ unfriendly staff, the noise of a running toilet all night and a sterile, ugly atmosphere. P.S. Readers - I am a hotel professional of 38 years and know of what I speak!

Cons: On Sundays there is no restaurant service. In addition, the corridors smelled a lot of cigarettes. On the other hand, the shower curtain was dirty with a mixture of blood and what looked like snot. The cost of the room is excessive

Pros: Proximity to airport! Excellent shuttle service!

Pros: Restaurant was very good.

Cons: Rooms were a little dated.

Pros: Rooms were spacious, clean and comfortable. The bed was so comfortable! Staff all friendly and welcoming.

Cons: The restaurant was closed and there weren't alot of food options. We had traveled all day and hadn't had lunch or dinner.

Pros: park and fly room was big the desk person got us room right way stay was nice after a bad situation with are flight being canceled till the next day

Cons: needed be little cleaner

Pros: Location, Shuttle, restaurant

Cons: loud people in the hallway and rooms

Pros: Bed was comfortable

Cons: No airport shuttle - cut due to Covid19 but was advertised when I booked

Pros: They provide me with all I requested. They make sure I was ok.

Cons: It was perfect

Pros: Inexpensive, yet comfortable and quiet

Cons: You’re desk clerk did very well, but front desk was understaffed.

Pros: Check-in and check-out was convenient. Easy access to airport.

Cons: The toilet was dirty, it had NOT been cleaned properly at all. There was congealed urine spots on the toilet seat, which I had to clean and try to disinfect myself. We had left the room in the morning & housekeeping did not come to clean the room until 5:30pm, at which point I asked that only the bathroom be cleaned, because we had to get ready for an evening event.

Cons: The hotel was listed as pet friendly. When i arrived with my dog they said it wasn't pet friendly.

Pros: Room, bed

Cons: Shower tub did not drain quickly

Cons: I have 2 $10.00 charges on my bill and I do not know what it is for.

Pros: Nothing

Cons: I booked my stay for the wrong dates, and this hotel refused to give me a refund. I will NEVER book with this hotel chain ever again.

Cons: It states that it's 1/4 mile from the airport, but that's as the crow flies from a far away runway edge! It's more like 4-5 miles, but was still a short reasonable shuttle. My stay was due to a missed connection.

Pros: we tried to stay here despite plans to be in the city every day. That 40 minute drive was not great, and we still ended up paying a bunch for paring when we got there. Clearly this hotel is centered around airport traffic and overnighters for that. not great for families or vacationers at all, really.

Cons: No pool.

Pros: It was comfortable and really nice staff!

Pros: It was a roof over my head, that's about it. The shuttle service was a plus I guess.

Cons: Poor customer service, the bathroom needed to be remodeled, beds NOT comfortable.

Pros: Lobby was looked nice! Pillows where comfortable.

Cons: The first room was dirty, had the window open and stuff from the past guest in the closet. The second room was better but still had items left from past guest. At the hotel restaurant the glass of tea had a molding lemon in it the waiter took the glass dumped it and refilled the same glass. The food was not good and seemed to be old before it was prepaired. Even though the hotel was under construction there seemed to be repairs that needed to be done. There seemed to be missing ceiling that where missing, and holes in many walls not only in the halls but also in the room. The hotel is marketed as sound proof but you could hear everything going on in the room next to you and in rooms as you walked down the hall.

Cons: The shuttle from O'hare never showed up and I took a cab. The shuttle in the morning to O'hare broke down on the way and we had to be transferred to a different one

Pros: ideal location, can't be more convenient for travelers. Short walk from Terminal 2 and easy tram access from any of the other terminals. The staff, other than the restaurant was very attentive and helpful. The restaurant service, not so much.

Cons: This hotel is getting run down. Frayed carpets in the rooms, plumbing fixtures well past their usable lives, and were cheap to begin with. No USB chargers in the rooms, this is easily fixed by replacing the night stand lamps. Heating and cooling controls did not work. Please, invest a little money back into what should be an ideal travel hotel.

Pros: I chose to be closer to the airport which it is but no shuttle on Sunday

Cons: No shuttle service on Sunday so I had to pay $30 to go to terminal 5

Pros: Convenience of location across from O’Hare

Cons: Old, outdated, worn. Looks like they haven’t done anything since the 1960s

Pros: it was close to the airport.

Cons: I understand the hotel is quite old, but the AC units are extremely loud. besides the AC being very loud when running the pipes rattle in the walls and you could hear when someone was taking shower. The shower in my room barely worked. It pretty much sprayed on one side or drizzled out. The bar and restaurant located in the hotel was great. And the Hotel staff was extremely nice.

I like the convenience of having the hotel located across from terminal 2 at O'Hare. An easy walk underground from the hotel to the terminal. The hotel has very nice rooms and it is quiet despite being next to the airport. It has two good restaurants, one casual and one upscale. The fitness center is like a spa.

Pros: Luxury and relaxation for one night during travel. Being at the airport to make it easy to get to terminal

Cons: Nothing

Pros: Nice beds and AC

Cons: Cleanliness and more eating options

The room was rather dingy. The ice machine in the hallway didn't work. The room service was overpriced and the food mediocre.

Cons: Shower and general update needed

Pros: Next to airport

Cons: They took advantage of flight cancellations and jacked rates up to over $400. Hotel is very worn and even if clean would still only offer comfort of budget motel

Pros: Thank you for allowing me to check in very early!

Cons: Bed/pillows were pretty uncomfortable. Lighting in bathroom left the shower pretty dark.

Pros: Location, clean, comfortable, quiet.

Pros: Location

Cons: Could not get the room warm and no extra blankets. Hilton needs to replace the windows

I liked coffee maker in the room. I did not like paying fifteen dollars per night for internet access. Heating was loud.

Pros: The place was comfortable and easy to get to.

Cons: Flight was cancelled so I tried to get a room. Staff quoted me $350 for a night. I told them their online listing was $100 less, showing them on the Kayak app. They instructed me to step out of line and "book it if you think you can get a room", which I did.

Pros: Location, Location, Location. This is the biggest selling point and the convenience to Terminal 3 is outstanding!

Cons: Beds are a bit stiff and dated. Not very comfortable.

Pros: my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.

Pros: Convenient to airport

Cons: It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.

Cons: My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.

Pros: Nice staff

Cons: Parking

Pros: Walking access to ORD and CTA

Cons: We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed

Pros: Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented.

Cons: There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.

Cons: Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!

Pros: Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.

Pros: The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel)

Cons: Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)

Pros: in the airport building, reasonably priced.

Cons: Maids kept knocking in the morning even though we had a late check-out.

Pros: The location is great. The price I got was low ($110).

Cons: The hotel is from the 1980's and hasn't aged well. I couldn't get the wi-fi set up as it required logging in with my Hilton Honors ID and I couldn't remember my password. There was a long queue (about 15 rooms of guests) to check in and not enough staff to handle, resulting in a 25 min wait to check in. The check-in process took a while with each person being told too much info: just hand us the keys. I was required to leave my keys with a valet while briefly parked to check in, and it took 10 min to track him down again and get the keys back.

Pros: LOCATION

Cons: PRICE: For $400 the night in double occupancy you would expect at least some amenities included such as wifi in your room, a bottle of water, or breakfast.

Pros: The location can't be beat - PRICEY beyond reasonable. Shooting fish in a barrel, these guys.

Cons: My room was dirty and I was itching my legs and arms in the middle of the night. Think it was bed bugs as the bites were the same as what I found on the internet. Disgusting.

Pros: It's at the airport

Cons: I hated that they overcharged because it was bad weather in the o'hare area. The price went up by more than 70% and I think that is taking advantage of people.

Pros: Breakfast. Early checkin

Cons: Elevator was broken

Pros: This property had shuttle service to the airport.

Cons: There is not a restaurant close to this location.

Pros: front desk staff was extremely nice and caring. asad went out of his way and brought us sehri items to our room. very nice of him

Cons: nothing

Pros: Nothing

Cons: Smelled, dirty and staff was terrible rude , dirty underwear in room

Pros: The breakfast was amazing

Cons: I was disappointed that parking was NOT free as advertised on the kayak.com and Expedia.com websites

Pros: We were there only a short time. The front desk staff was very helpful. The room was clean and comfortable.

Cons: There was a lingering smoke smell in the bathroom. In addition, it would have been nice to have queen sized beds instead of full size. It was small for two people to share a bed!

The room we had was recently renovated, clean and comfortable. The staff were friendly and helpful. Took shuttle back to airport in morning to catch the train downtown. Great for an overnight.

Pros: Nothing at all. Toilet was not clean, elevator was broken, breakfast was nasty. I could go on for days. Beds were old and I felt springs from bed when laying down. I don’t recommend anyone to stay here felt like I was at a motel.

Pros: Great check in service, large rooms, free airport shuttle at .005 and 0.35 past the hour. All in all a very convenient stay.

Pros: Close to airport

Pros: Staff was very helpful and courteous, the shuttle drivers were prompt and the room was updated with very comfortable mattresses. The bathroom was clean and well stocked with towels and washcloths. We had a great dinner at the restaurant at the end of the building, Shoeless Joe's, which was easy to walk to and open late. With free breakfast, Wi-Fi, and proximity to O'hare airport, can't beat it.

Cons: You did not give me the bill. Please send me the bill to manjeer@gmail.com

Cons: Pickup took thirty minutes. Though I was in the proper spot, they claimed that I missed the van.

Pros: My room was nice once I got into it.

Cons: BUILDING: When I arrived, I literally thought the hotel had shut down because the property and building looked like a mangled construction site. I found the entrance and attempted to check in. CHECK IN DISASTER/ CUSTOMER SERVICE: I gave the girl my name and she laughed at me and told me I was in the wrong hotel. I confirmed the hotel name and showed her my confirmation email. She gave me a confused look and said that I didn't have a reservation because I must've booked last minute... I booked two weeks beforehand. She then told me that she would just run my card and book me a new room- but I had already paid!!!! Then she told me to print out my confirmation email from their computer, but both browsers were so old, it wouldn't pull up my email account. After going back and forth, she had me send my confirmation email to her personal email because the company email wasn't working. She NEVER apologized for the inconvenience. Finally, she gave me a room key, but didn't give me any sort of directions to my room (so I thought it must've been an easy room to find). Wrong. They had a sign that blocked the hallway saying that this part of the hotel was closed. My room was down that hallway. Construction everywhere. Smelled awful. I ended up walking around for a bit in the creepiest looking hotel (think murder movie style with construction and plastic sheets hanging over certain hallways), then just ignored the sign and walked behind it to get to the room. BREAKFAST: I woke up the next morning, checked out, and walked to the attached restaurant for the complimentary breakfast that comes with the room. I got there and the greeter accused me of stealing breakfast (terrible, stale food) because I didn't have a room key. Awesome.

Pros: Van driver went out of his way to help. The front desk staff were courteous and professional.

Cons: The facilities were run down - we had two rooms next to each other. Unfortunately one of the rooms we had entry to had people already in the room.

Pros: Good simple place to stay with close access to airport.

Cons: construction in parking lot was annoying. Tar covered lot, so we had to park next door and walk to hotel.

Pros: Staff was working hard. Price was decent.

Cons: Staff gave us the key to the wrong room, people were already in there. Bathroom was a bit dirty.

Pros: It was a nice stay, I did like the complementary breakfast th

Cons: The Hotel is a lil out dated and can use a remodel

Pros: I liked that the fridge and microwave where available

Cons: Poor water pressure and a lot of noise

Pros: So the good, breakfast for the most part is a great selection, the beds were clean and comfortable, the staff were very friendly and the shuttle service was a life saver.

Cons: There is an expansive amount of construction going on around the hotel (not their fault but something to be aware of), hot water in the showers just doesn't happen which is odd because the bathroom sink 2 feet away will reach at least 10 or 20 degrees warmer, our room was very recently painted as evidenced by the fresh paint smell, we cracked our windows for the first day and it didn't bother us as much after that, and finally that breakfast, while they do have many of the staples to get you by the specialty items of the day are nothing to write home about, you'll get better pancakes and eggs at the McDonalds across the street.

Pros: Nothing

Cons: Water pouring out of light fixture in bathroom. Perhaps explained the disgusting smell of the room, though the odor in the second room was not better. Our two 10 year old children cried because they did not want to stay in a room that smelled so bad. When we complained, we were told no other rooms were available. Had it not been after midnight when we arrived I would have switched hotels.

Pros: Convenience of restaurants attached and proximity to O'hare and Convention center. The staff were very friendly and helpful. When our room keys didn't work originally, the woman at the front desk personally came up with us to make sure the new ones worked.

Cons: Upon arriving we were informed we had been given a room with only one bed, despite having four people listed and requesting a double bed room. Thankfully the staff recognized this and asked if we wanted a different room. There was a late night sports bar connected to the hotel that blocked out parking at night, had to drive to the top of the neighboring parking garage. The rooms were poorly maintained and ancient, with widows that wouldn't open easily and irritating curtains. The air conditioning unit didn't work at all except the fan, consequently the room was ungodly hot and muggy. The elevator was ancient and creaky and felt very unsafe.

Pros: Reasonable price Acceptable room quality and cleanliness Convenient to O'Hare airport with shuttles every half hour Reasonable facilities - breakfast, exercise room, snacks & quick meals (e.g. mac & cheese) for purchase by front desk Nice TV

Cons: Room wasn't cleaned before my stay ... or if it was, it was cleaned very poorly. There was a dirty washcloth hanging on the shower curtain, for example. No shampoo (I assumed this was because of the above, but based on other reviews, maybe shampoo just isn't a service offered by this hotel) Poorly-maintained rooms - missing grout & caulk, minor damage to walls and wallpaper, Check-in was a disaster; the desk clerk kept asking for a "voucher" that Kayak had theoretically sent me. Eventually, another member of the staff told her to just ignore it and I was allowed to check in after a 10 minute delay. And this was all after Kayak's "online checkin",m which apparently served no purpose whatsoever. Hotel was partially under construction, with paint fumes around where my room was located. I was not informed of this ever; I only knew because of the "out of order" signs on the elevator and the construction tape where my hallway ended and turned into a work zone.

Pros: Proximity to airport.

Cons: Slow draining bathtub. Old, slow elevator. Thin walls. Noisy. Paper-thin bath towels. They don't provide shampoo or conditioner.

Pros: Less than a mile to the Allstate arena and about 2 miles to the outlet mall. Great location for having a fun night out.

Cons: Very rude staff. The front desk attendant acted as though we, the customer, were an inconvenience for wanting to check in and ask if the complementary shuttle included a ride to the Allstate Arena. A member of our group called the front desk later that day to ask another question and was treated rudely yet again. If you are looking for cheap rates close to specific attractions and don't let rude staff spoil your fun, then sign up for this hotel. If you want to be treated like a paying customer who is trying to enjoy a relaxing vacation, avoid this place. Very rude staff. The hotel is older, so the years of smoking are soaked into the hallway. At least that's how it smelled. The room did not smell like this, but the temperature was difficult to regulate. The beds served their purpose, but there was no comforter. Just a thin blanket between two sheets. The room gave a dingy/unclean feeling from the walls to the carpet. I will definitely try a different hotel next time I visit.

Pros: The place is near O'hare.

Cons: 1. Arrived at hotel and they said I did not have a confirmation. More than an hour later Kayak told me they finally admitted that they had a "glitch" on their email system. Wasted couple of hours, but no apology from the hotel. 2. Waited for more than ONE HOUR at Rosemont Convention Center for the complimentary shuttle ride. Called the hotel three times. First time they said to wait and it should arrive every hour on the 15 and 45. Called the second time and they said they were very busy and there is a delay. Called the third time and they said they are busy and will come by when available!!! The driver finally came and told me NO ONE told him to come by in the past hour. In fact, he dropped off some people near by at the mall not long ago. He said he could have come by easily if he was informed. I can see several of the employees at the hotel do care about their guests. The assistant manager and few others could care less. They should simply go and get another job.

Pros: rooms were not clean, a bad odor welcomed us in room

Pros: The Best Western is close to the Allstate Arena where my meeting was being held. Very helpful to me.

Pros: Restaurant and Room Service were Awesome!

Cons: The rooms wreaked of cigarette smoke and there were stains on the ceiling.

Pros: Clean and basic. Lobby under construction for possible remodeling. Restaurant nearby. Close to airport.

Pros: How big the bed was and how comfortable it was and the bath room Was really clean

Cons: The hallways still had an old smoke smell to it