Chicago hotels near Millennium Park
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The Langham, Chicago is centrally located in Chicago, a 4-minute walk from Michigan Avenue and 11 minutes by foot from Millennium Park. Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. Planning an event in Chicago? This hotel has facilities measuring 15000 square feet (1350 square meters), including conference space.
Overall 9,6 Excellent
Based on 543 reviews
All reviews
- All reviews
Excellent
10,0
Pros: Club level was outstanding. Staff were beyond awesome. Food was great.
Excellent
9,6
Pros: The staff was amazing. Everything detail from decor to comfort was superior in quality and taste. Fantastic location. Amazing pool ans spa.
Excellent
10,0
Pros: Everything/Room/Location/Staff/Food/cocktails
Excellent
10,0
Pros: Location is excellent.
staff is good.
Excellent
10,0
Pros: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.
Excellent
9,1
Pros: Rooms are designed for optimum comfort and space. We were there as a family of 4 and did not feel cramped at all. Breakfast buffet was amazing.
Excellent
9,7
Pros: Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel.
Excellent
9,7
Pros: I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful.
Excellent
10,0
Pros: The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom
Good
7,1
Pros: The hotel was beautiful
Excellent
10,0
Pros: This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.
Details
Reviews
Overall 9,6 Excellent
Based on 543 reviews
Cleanliness
9,8
Comfort
9,8
Location
9,8
Services
9,8
Staff
9,7
Value for money
8,9
10,0 Excellent
Pros: Club level was outstanding. Staff were beyond awesome. Food was great.
Cons:
9,6 Excellent
Pros: The staff was amazing. Everything detail from decor to comfort was superior in quality and taste. Fantastic location. Amazing pool ans spa.
Cons: The additional room service charge
10,0 Excellent
Pros: Everything/Room/Location/Staff/Food/cocktails
Cons: Nothing
10,0 Excellent
Pros: Location is excellent.
staff is good.
Cons:
10,0 Excellent
Pros: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.
Cons: We loved everything about it.
9,1 Excellent
Pros: Rooms are designed for optimum comfort and space. We were there as a family of 4 and did not feel cramped at all. Breakfast buffet was amazing.
Cons: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.
9,7 Excellent
Pros: Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel.
Cons: I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.
9,7 Excellent
Pros: I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful.
Cons: It is very expensive.
I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.
10,0 Excellent
Pros: The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom
Cons:
7,1 Good
Pros: The hotel was beautiful
Cons: Room service food quality wasn’t great. The room was low occupancy for Covid but all of the travelers were placed clustered together, so it was quite loud and frankly felt crowded and unsafe. The bathroom, while gorgeous, is terrible for families as it blocks no sound or light.
10,0 Excellent
Pros: This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.
Cons:
The Langham, Chicago is centrally located in Chicago, a 4-minute walk from Michigan Avenue and 11 minutes by foot from Millennium Park. Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. Planning an event in Chicago? This hotel has facilities measuring 15000 square feet (1350 square meters), including conference space.
Pool
Pets allowed on request. Charges may apply.
Spa
Fitness centre
Restaurant
Bar/Lounge
Child-friendly
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
With a stay at Trump International Hotel & Tower Chicago in Chicago (River North), you'll be a 3-minute walk from State Street and 6 minutes by foot from Chicago Theatre. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Self parking (subject to charges) is available onsite.
Overall 9,4 Excellent
Based on 858 reviews
All reviews
- All reviews
Good
7,7
Pros: Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
Excellent
9,7
Pros: Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror!
Excellent
10,0
Pros: Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
Excellent
10,0
Pros: This is a great hotel the atmosphere that employees everyone was great there
Excellent
10,0
Pros: Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay.
Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size.
Within walking distance to many desired locations.
Excellent
9,6
Pros: The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed.
Excellent
9,6
Pros: great accomodations and service
Excellent
10,0
Pros: Everything. Zero complaints
Details
Reviews
Overall 9,4 Excellent
Based on 858 reviews
Cleanliness
9,7
Comfort
9,6
Location
9,7
Services
9,4
Staff
9,4
Value for money
8,8
7,7 Good
Pros: Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
Cons:
9,7 Excellent
Pros: Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror!
Cons: The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
10,0 Excellent
Pros: Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
Cons:
10,0 Excellent
Pros: This is a great hotel the atmosphere that employees everyone was great there
Cons:
10,0 Excellent
Pros: Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay.
Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size.
Within walking distance to many desired locations.
Cons:
9,6 Excellent
Pros: The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed.
Cons: The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
9,6 Excellent
Pros: great accomodations and service
Cons:
10,0 Excellent
Pros: Everything. Zero complaints
Cons: Service was boardline TOO GOOD if that is such a thing
With a stay at Trump International Hotel & Tower Chicago in Chicago (River North), you'll be a 3-minute walk from State Street and 6 minutes by foot from Chicago Theatre. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Self parking (subject to charges) is available onsite.
Pool
Pets allowed on request. Charges may apply.
Spa
Fitness centre
Restaurant
Bar/Lounge
Child-friendly
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
Welcome to the LondonHouse Chicago, Curio Collection by Hilton, a modern hotel set within the iconic London Guarantee & Accident building in the heart of Chicago. Find yourself on the iconic Chicago River, on the corner of Wacker Drive and Michigan Avenue, just minutes away from Millennium Park and the city's theater and business districts. Embodying elegance, outspoken design, and first-class service, the LondonHouse Chicago hotel is one of the city's foremost new hotels. Each spacious guest room features a 55-inch HDTV, complimentary WiFi, and high-tech design features. All rooms exude modern style and timeless elegance. Upgrade to a suite for extra comfort and a separate living area whilst enjoying spectacular views of the Chicago River. Visit LH, our tri-level rooftop bar to sip cocktails and take in some of the best views Chicago has to offer. Work out at the modern fitness center, offering a range of cardio machines and stationary weight-lifting equipment. Find solace at the onsite spa, a serene and calming space where you can enjoy massages and facials as well as beauty treatments such as manicures and pedicures. With 25,000 ft. of meeting and event space, the LondonHouse Chicago hotel can comfortably accommodate conferences, weddings, social galas, board meetings, and everything in between. Accessible rooms are also available.
Overall 9,1 Excellent
Based on 766 reviews
All reviews
- All reviews
Excellent
10,0
Pros: Location and nightlife
Excellent
9,1
Pros: My go-to hotel for “stay-cations” in the city.
Excellent
8,2
Pros: Location and friendly staff
Excellent
8,2
Pros: Bed was super comfy; lay out was nice. I enjoyed the location. Felt very fancy with great views
Excellent
8,5
Pros: Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.
Excellent
9,1
Pros: Good
Excellent
10,0
Pros: Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.
Excellent
10,0
Pros: Attention to detail was spectacular, gave over and beyond service
Excellent
9,1
Pros: The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.
Excellent
9,7
Pros: Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.
Excellent
10,0
Pros: The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.
Excellent
9,7
Pros: Clean, great location, friendly and professional staff. Love coming here to take a break. I can often find a pretty decent rate considering the location.
Details
Reviews
Overall 9,1 Excellent
Based on 766 reviews
Cleanliness
9,4
Comfort
9,3
Location
9,7
Services
9,1
Staff
9,0
Value for money
8,5
10,0 Excellent
Pros: Location and nightlife
Cons:
9,1 Excellent
Pros: My go-to hotel for “stay-cations” in the city.
Cons:
8,2 Excellent
Pros: Location and friendly staff
Cons: Bar, location and staff
8,2 Excellent
Pros: Bed was super comfy; lay out was nice. I enjoyed the location. Felt very fancy with great views
Cons: We checked in early and dropped off our bags, no problem. Then we got the notification that our room and digital key was ready, so we made our way back. When we tried to get our bags, no one was there to talk to so we had to go to the front desk and they were going to send them up. We went upstairs with our digital key ready and it didn't work. We had to go back to the front desk, only to have the staff not believe us that it didn't work. They gave us a regular key and we went back upstairs. I had wanted to freshen up but the bags had not arrived. We waited about half an hour but ended up going back to the front desk to remind them to send the bags up. After that, the stay was fine until I was over charged for the room and had to call the hotel to get the correct charges.
8,5 Excellent
Pros: Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.
Cons: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.
9,1 Excellent
Pros: Good
Cons: There should be a parking facility for the guest. I was paying almost the same amount for the parking what is was paying for my room.
10,0 Excellent
Pros: Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.
Cons:
10,0 Excellent
Pros: Attention to detail was spectacular, gave over and beyond service
Cons:
9,1 Excellent
Pros: The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.
Cons: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.
9,7 Excellent
Pros: Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.
Cons: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.
10,0 Excellent
Pros: The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.
Cons:
9,7 Excellent
Pros: Clean, great location, friendly and professional staff. Love coming here to take a break. I can often find a pretty decent rate considering the location.
Cons:
Welcome to the LondonHouse Chicago, Curio Collection by Hilton, a modern hotel set within the iconic London Guarantee & Accident building in the heart of Chicago. Find yourself on the iconic Chicago River, on the corner of Wacker Drive and Michigan Avenue, just minutes away from Millennium Park and the city's theater and business districts. Embodying elegance, outspoken design, and first-class service, the LondonHouse Chicago hotel is one of the city's foremost new hotels. Each spacious guest room features a 55-inch HDTV, complimentary WiFi, and high-tech design features. All rooms exude modern style and timeless elegance. Upgrade to a suite for extra comfort and a separate living area whilst enjoying spectacular views of the Chicago River. Visit LH, our tri-level rooftop bar to sip cocktails and take in some of the best views Chicago has to offer. Work out at the modern fitness center, offering a range of cardio machines and stationary weight-lifting equipment. Find solace at the onsite spa, a serene and calming space where you can enjoy massages and facials as well as beauty treatments such as manicures and pedicures. With 25,000 ft. of meeting and event space, the LondonHouse Chicago hotel can comfortably accommodate conferences, weddings, social galas, board meetings, and everything in between. Accessible rooms are also available.
Spa
Fitness centre
Restaurant
Bar/Lounge
Room service
Parking
Laundry service
Business centre
No smoking
Free Wi-Fi
Air-conditioned
Storage available
Located in the epicenter of the city's vibrant River North neighborhood, Kinzie Hotel personifies Chicagos friendly, relaxed aura with a touch of distinctly modern flair. From the original artwork that greets you in our hotel lobby to our helpful and intelligent staff to our effortlessly upscale guest rooms, our boutique Chicago hotel provides the thoughtfully curated amenities you expect and deserve from River North's premier boutique hotel. At Kinzie Hotel, we take service seriously, and go above and beyond to deliver River North's most welcoming Chicago travel experience. To accomplish this, we charge a nightly service fee of $14.95 (plus any applicable sales tax) when booked direct, which helps to cover some pretty awesome amenities: Continental Breakfast Served Daily High Speed Wi-Fi Access for Unlimited Devices Evening Reception with Beer, Wine, and an Assortment of Salty and Sweet Bar Snacks 24-Hour Access to our Business Center and Fitness Center Upgraded HDTV Cable Package In-Room Amenities Like Local Coffee, PURE Bath Products, and More
Overall 8,9 Excellent
Based on 1 561 reviews
All reviews
- All reviews
Excellent
10,0
Pros: The view was beautiful
Excellent
10,0
Pros: There was nothing I would change during our stay. It was perfect and the front desk person named Robert was very helpful too! Thank you.
Excellent
8,5
Pros: The location was great! It was trendy and clean and comfortable. Love the free continental breakfast on each floor. We also got two free drink tokens for a happy hour they host - which was a nice pre-dinner drink for us! They were also able to accommodate us last minute for an early check-in which was super helpful.
Excellent
10,0
Pros: Good breakfast, great location, modern, very clean, all around great!
Excellent
8,2
Pros: Location
Excellent
8,5
Pros: We liked how breakfast was available on every floor, the location (pretty central to our interests), the price was good and there was relatively inexpensive parking next door.
Excellent
10,0
Pros: Excellent location and decent breakfast with good coffee. Good shopping on the north and south side of the river. Within walking distance of the Willis Tower, the John Hancock building and Millennium Park. Excellent dual headed shower and clean bathroom. Good soap, body wash, shampoo and conditioner. Bed was comfortable with good pillows. Window shades kept the room dark for the late sleepers. Friendly and welcoming staff. Complimentary drinks on the 6th floor every evening between 5 and 7 pm (wine and beer). The Double Cross Lounge was also open between breakfast and the evening reception if you were waiting for your room to be cleaned. Good WiFi.
Excellent
10,0
Pros: Enjoyed our stay at the Kinzie. Loved the continental breakfast on our floor every morning, as well as the spread provided during happy hour. Within 5 minute walk of 3 L train stations. Would definitely stay here again!!
Excellent
9,1
Pros: Nice property, good location, professional staff
Excellent
10,0
Pros: I was pleasantly surprised about our stay. We travel a lot and typically stay at places we are familiar with. However, this place was perfect! Location, staff, room.....everything was great! We will definitely stay here again when we return to Chicago. I think the most impressive part was the great staff. They understand customer service and they were on their game at all times!
Excellent
9,1
Pros: We loved the breakfast on every floor! The rooms were nicely decorated and very clean. The location was perfect!!
Excellent
10,0
Pros: We were very happy with the Kinzie Hotel. The location was very convenient for the Oriental Theater, as well as for dinner locations afterward. We appreciated the continental breakfast provided on each floor. We found the room very spacious, clean, and comfortable. We especially appreciated the friendly staff and we look forward to staying here again.
Good
7,3
Pros: staff
Good
7,7
Pros: Location!!! Super friendly staff. great breakfast that you can take back to your room in your pj's!!!!
Excellent
8,0
Pros: the staff, the location, free breakfast
Good
6,7
Pros: Great Location stones throw from all the cool places. Shops, Sights, Eats . Etc etc..Complimentary Drinks every night 5-7pm plus munchies Great, Groovy helpful Staff.
Excellent
8,0
Pros: The location of the hotel was great. Nice clean. Wonderfully comfortable beds.
Good
6,8
Pros: The central location was perfect for a city holiday. The concierge staff were extreamly helpful and efficient.
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Cons: $self.cons
Good
6,0
Pros: Everything
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Cons: $self.cons
Good
6,4
Pros: the breakfast was nice and the room was comfortable.
Good
7,2
Pros: Rooms are very comfrontable and the front desk staff is amazing best customer service in the city. The location is great it's away from the busy tourists areas.
Good
7,6
Pros: Location is unbelieveable good walking distance to everything virtually. Bought a week long El ticket however only used it maybe 6 times in total. Staff were really nice and helpful. All in all very good hotel.
Details
Reviews
Overall 8,9 Excellent
Based on 1 561 reviews
Cleanliness
9,1
Comfort
9,1
Location
9,4
Services
8,7
Staff
9,0
Value for money
8,2
10,0 Excellent
Pros: The view was beautiful
Cons: Nothing
10,0 Excellent
Pros: There was nothing I would change during our stay. It was perfect and the front desk person named Robert was very helpful too! Thank you.
Cons:
8,5 Excellent
Pros: The location was great! It was trendy and clean and comfortable. Love the free continental breakfast on each floor. We also got two free drink tokens for a happy hour they host - which was a nice pre-dinner drink for us! They were also able to accommodate us last minute for an early check-in which was super helpful.
Cons: Everything was a little small (hotel room, lobby, etc). It was modern and boutique-like, but I wouldn't consider it a luxury hotel.
10,0 Excellent
Pros: Good breakfast, great location, modern, very clean, all around great!
Cons:
8,2 Excellent
Pros: Location
Cons: The check in desks aren't the best, it gets congested and it's loud. The evening reception is nice however I received one coin for one drink?! I saw many others with many coins for drinks.
8,5 Excellent
Pros: We liked how breakfast was available on every floor, the location (pretty central to our interests), the price was good and there was relatively inexpensive parking next door.
Cons: View from the room was basically an alley and parking lot, not the best view in Chicago by any means. Breakfast ends a little early. Free drinks at the "lounge" was a great surprise but the lounge itself is a bizarre little room.
10,0 Excellent
Pros: Excellent location and decent breakfast with good coffee. Good shopping on the north and south side of the river. Within walking distance of the Willis Tower, the John Hancock building and Millennium Park. Excellent dual headed shower and clean bathroom. Good soap, body wash, shampoo and conditioner. Bed was comfortable with good pillows. Window shades kept the room dark for the late sleepers. Friendly and welcoming staff. Complimentary drinks on the 6th floor every evening between 5 and 7 pm (wine and beer). The Double Cross Lounge was also open between breakfast and the evening reception if you were waiting for your room to be cleaned. Good WiFi.
Cons:
10,0 Excellent
Pros: Enjoyed our stay at the Kinzie. Loved the continental breakfast on our floor every morning, as well as the spread provided during happy hour. Within 5 minute walk of 3 L train stations. Would definitely stay here again!!
Cons:
9,1 Excellent
Pros: Nice property, good location, professional staff
Cons:
10,0 Excellent
Pros: I was pleasantly surprised about our stay. We travel a lot and typically stay at places we are familiar with. However, this place was perfect! Location, staff, room.....everything was great! We will definitely stay here again when we return to Chicago. I think the most impressive part was the great staff. They understand customer service and they were on their game at all times!
Cons:
9,1 Excellent
Pros: We loved the breakfast on every floor! The rooms were nicely decorated and very clean. The location was perfect!!
Cons: While we were okay with "no view", we didn't care for others looking into our windows. We had to keep our blinds closed the entire time. Sheers would be nice to still have the light but still have piece of mind about privacy. Perhaps next time we will ask for a view!!
10,0 Excellent
Pros: We were very happy with the Kinzie Hotel. The location was very convenient for the Oriental Theater, as well as for dinner locations afterward. We appreciated the continental breakfast provided on each floor. We found the room very spacious, clean, and comfortable. We especially appreciated the friendly staff and we look forward to staying here again.
Cons:
7,3 Good
Pros: staff
Cons: no common areas to relax in
7,7 Good
Pros: Location!!! Super friendly staff. great breakfast that you can take back to your room in your pj's!!!!
Cons: All good
8,0 Excellent
Pros: the staff, the location, free breakfast
Cons: the rooms are a little too small
6,7 Good
Pros: Great Location stones throw from all the cool places. Shops, Sights, Eats . Etc etc..Complimentary Drinks every night 5-7pm plus munchies Great, Groovy helpful Staff.
Cons: Lack of a Bar to drop in on. During the evening hours. Food from Harry Carays for room service was awful. The hotel was kind enough to comp us.
8,0 Excellent
Pros: The location of the hotel was great. Nice clean. Wonderfully comfortable beds.
Cons: I wish we would have known about the coffee maker tucked behind the glass frosted door under the TV.
6,8 Good
Pros: The central location was perfect for a city holiday. The concierge staff were extreamly helpful and efficient.
6,0 Good
Pros: Everything
6,4 Good
Pros: the breakfast was nice and the room was comfortable.
Cons: Had no view from my room.
7,2 Good
Pros: Rooms are very comfrontable and the front desk staff is amazing best customer service in the city. The location is great it's away from the busy tourists areas.
Cons: The door staff could use some improvemment. When I arrived no one helped me with bags from the car. Several times I caught taxi on my own. The lobby is fun and trendy hoever the music should reflect the area hard work and 80's sounds were not very soothing. I expected boutique style or a mix of lounge beats.
7,6 Good
Pros: Location is unbelieveable good walking distance to everything virtually. Bought a week long El ticket however only used it maybe 6 times in total. Staff were really nice and helpful. All in all very good hotel.
Cons: Onmy down point was that there isn't a hotel bar but plenty of bars in the area so this isn't even a big problem
Located in the epicenter of the city's vibrant River North neighborhood, Kinzie Hotel personifies Chicagos friendly, relaxed aura with a touch of distinctly modern flair. From the original artwork that greets you in our hotel lobby to our helpful and intelligent staff to our effortlessly upscale guest rooms, our boutique Chicago hotel provides the thoughtfully curated amenities you expect and deserve from River North's premier boutique hotel. At Kinzie Hotel, we take service seriously, and go above and beyond to deliver River North's most welcoming Chicago travel experience. To accomplish this, we charge a nightly service fee of $14.95 (plus any applicable sales tax) when booked direct, which helps to cover some pretty awesome amenities: Continental Breakfast Served Daily High Speed Wi-Fi Access for Unlimited Devices Evening Reception with Beer, Wine, and an Assortment of Salty and Sweet Bar Snacks 24-Hour Access to our Business Center and Fitness Center Upgraded HDTV Cable Package In-Room Amenities Like Local Coffee, PURE Bath Products, and More
Pets allowed on request. Charges may apply.
Spa
Fitness centre
Restaurant
Bar/Lounge
Room service
Parking
Laundry service
Business centre
Airport shuttle
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
Situated near the confluence of Lake Michigan and the Chicago River in the Lakeshore East Development Award Winning Aqua Tower, Radisson Blu Aqua Hotel is surrounded by Chicagos biggest tourist attractions, including Millennium Park, Navy Pier and the fabulous shopping of Michigan Avenues Magnificent Mile. Connected to the Chicago Pedway system and surrounded by incredible views of Lake Michigan and the Chicago Skyline. Silver LEED certified 2017-2019 TripAdvisor Certificate of Excellence winner Proud recipient of the President’s Award for receiving top scores in guest satisfaction for quality and outstanding service from 2016-2018.
Overall 8,8 Excellent
Based on 698 reviews
All reviews
- All reviews
Good
7,4
Pros: Location of hotel was perfect for the activities our family was interested in.
Excellent
9,7
Pros: Large and full service yet not corporate-looking and bland.
Excellent
9,7
Excellent
8,0
Pros: Beautiful hotel all around.
Incredible pool deck, one of the best I've seen,
Upscale, and very clean.
Excellent
10,0
Pros: Modern room, loved the shower..
Excellent
10,0
Pros: Location, interior design, amenities
Excellent
10,0
Pros: Loved the view of the city from our balcony. Also, the rain shower was great! It was the perfect location to all the tourist attractions of the city. Would definitely stay here again!
Excellent
10,0
Pros: The room was great and the amenities were awesome. Great location, only a few minutes from Michigan Ave and Millenium Park. It would be hard to return to Chicago and stay anywhere else!
Good
6,2
Pros: Booked through kayak the day of to arrive and no record of my booking at hotel. Card was swiped twice, so I had to wait past my stay for the authorization to fall off for the $700 charge. It was a messy situation and one that shouldn't happen while I am taking a break.
Good
7,6
Pros: Cool looking. Hotel corridors unique in a good way. Room comfortable. Balcony nice but should have bad small chairs.
Excellent
8,0
Pros: The hotel was gorgeous. Room was spacious and clean. Workout facility was very good as was all the staff we encountered.
Excellent
8,0
Pros: Beautiful hotel.Clean and very modern.
Details
Reviews
Overall 8,8 Excellent
Based on 698 reviews
Cleanliness
9,0
Comfort
9,0
Location
9,3
Services
8,9
Staff
8,9
Value for money
8,0
7,4 Good
Pros: Location of hotel was perfect for the activities our family was interested in.
Cons: Room remained humid and warm for the entirety of our stay. Thermostat read 65° and it was definitely no where near that temperature in the room. We also had to do everything short of beg to have the trash cans emptied and new towels brought to the room.
9,7 Excellent
Pros: Large and full service yet not corporate-looking and bland.
Cons: Very slow elevator.
9,7 Excellent
Pros:
Cons: Its just 18 floors
8,0 Excellent
Pros: Beautiful hotel all around.
Incredible pool deck, one of the best I've seen,
Upscale, and very clean.
Cons: The noise from fire station nearby meant that we had to keep the balcony door closed and so it was a waste to pay the extra money for a balcony you can't enjoy.
Very expensive parking.
10,0 Excellent
Pros: Modern room, loved the shower..
Cons: Found the room servicw menu limited, very few items.
10,0 Excellent
Pros: Location, interior design, amenities
Cons:
10,0 Excellent
Pros: Loved the view of the city from our balcony. Also, the rain shower was great! It was the perfect location to all the tourist attractions of the city. Would definitely stay here again!
Cons: The cost of parking was a bit overpriced.
10,0 Excellent
Pros: The room was great and the amenities were awesome. Great location, only a few minutes from Michigan Ave and Millenium Park. It would be hard to return to Chicago and stay anywhere else!
Cons:
6,2 Good
Pros: Booked through kayak the day of to arrive and no record of my booking at hotel. Card was swiped twice, so I had to wait past my stay for the authorization to fall off for the $700 charge. It was a messy situation and one that shouldn't happen while I am taking a break.
Cons:
7,6 Good
Pros: Cool looking. Hotel corridors unique in a good way. Room comfortable. Balcony nice but should have bad small chairs.
Cons: Bar uncomfortable and staff had stiff personalities. Facilty confusing.
8,0 Excellent
Pros: The hotel was gorgeous. Room was spacious and clean. Workout facility was very good as was all the staff we encountered.
Cons: Noisy neighbors, the fan in the heating system was very loud and there was a intermittent, unidentifiable tapping sound that kept us awake most of the night. I know the hotel has little control over who we get for neighbors and likely would have moved us if we would have called to complain but neither one of us wanted to disturb the other by calling down to the front desk in the middle of the night. They did remove our urban fee which was a very nice gesture.
8,0 Excellent
Pros: Beautiful hotel.Clean and very modern.
Cons: Parking was awful. Took forever to find and poor signs to tell us when we were there. They would do very well to consider some sort of valet parking. Don't know if I could stay there again, just because of the parking.
Situated near the confluence of Lake Michigan and the Chicago River in the Lakeshore East Development Award Winning Aqua Tower, Radisson Blu Aqua Hotel is surrounded by Chicagos biggest tourist attractions, including Millennium Park, Navy Pier and the fabulous shopping of Michigan Avenues Magnificent Mile. Connected to the Chicago Pedway system and surrounded by incredible views of Lake Michigan and the Chicago Skyline. Silver LEED certified 2017-2019 TripAdvisor Certificate of Excellence winner Proud recipient of the President’s Award for receiving top scores in guest satisfaction for quality and outstanding service from 2016-2018.
Pool
Pets allowed on request. Charges may apply.
Spa
Fitness centre
Restaurant
Bar/Lounge
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
Hyatt Regency Chicago is located in the heart of downtown, just steps away from the Magnificent Mile and close to many of the city’s premier businesses, the theatre district, acclaimed shopping and famous attractions. Our guest rooms feature all the comforts of home including a wireless Internet environment. Featuring five restaurants and lounges and amenities such as a 24-hour complimentary fitness center and updated networking spaces.
Overall 8,7 Excellent
Based on 2 144 reviews
All reviews
- All reviews
Excellent
8,0
Pros: Great view, good location, staff did well in maintaining despite labor strike.
Excellent
8,8
Pros: Bar selection
Excellent
10,0
Pros: Great view, great room, friendly staff.
Excellent
9,4
Pros: Nice room; cool hotel
Excellent
8,0
Pros: Was there breakfast included? No one told us if so.
Mediocre
2,0
Excellent
10,0
Pros: The service was great even if the hotel was sold out!!
Excellent
10,0
Pros: Everything
Excellent
10,0
Excellent
10,0
Pros: Unbeatable location, right in the heart of downtown. Walking distance to everything. Easy to get to and great amenities. Highly recommend.
Good
7,4
Pros: Nice hotel
Good
7,4
Pros: My friend and I got there on a Thursday night. We asked the manager if we could get an upgrade since I was a gold member and the hotel was more than half empty. She denied us that courtesy. I would understand if the hotel was full but it was totally empty probably due to the bad weather so I will not stay here again
Excellent
8,0
Pros: Great stay. Clean room. Trendy decor. Friendly and helpful staff. Great location.
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Cons: $self.cons
Good
6,7
Pros: The friendliness of the staff...
Okay
5,3
Pros: The food was very good.
Okay
5,7
Pros: good location, reasonable rate
Good
6,7
Pros: The hotel staff was excellent. They were all very helpful and tentative to our needs. The beds were very comfortable and the room was very modernized. Location was wonderful.
Excellent
8,0
Pros: Comfortable, clean, modern. Great location.
Good
6,0
Pros: Professional and helpful staff, no problems with room, good gym facilities
Okay
5,2
Pros: Good location.
Okay
4,8
Pros: Location was great. City view was nice. Quick check in and out.
Excellent
8,0
Pros: The view was wonderful! We appreciated the upgrade they gave us upon our arrival.
Details
Reviews
Overall 8,7 Excellent
Based on 2 144 reviews
Cleanliness
8,8
Comfort
8,8
Location
9,4
Services
8,6
Staff
8,8
Value for money
7,8
8,0 Excellent
Pros: Great view, good location, staff did well in maintaining despite labor strike.
Cons: Could not get Wifi to work in our room, despite making a lengthy call to the 3rd party IT support number we were given.
Pillows felt beaten down and were not especially comfortable.
Minor gripe, but a regular coffee packet was replaced with a decaf, leaving us only one cup of caffeinated coffee on the way out the door.
8,8 Excellent
Pros: Bar selection
Cons: No pool, elevator broke, had snacks out for kids to touch and u automatically have to pay for it once they move they candy
10,0 Excellent
Pros: Great view, great room, friendly staff.
Cons: Picketers (hotel workers union) were outside morning through evening both days we were there. They were very loud, but the doors/windows insulated us from the noise well.
9,4 Excellent
Pros: Nice room; cool hotel
Cons: No pool
8,0 Excellent
Pros: Was there breakfast included? No one told us if so.
Cons: Being not from the area, I needed to know how to manipulate the underground or getting around inside, bad snow outside unprepared for that!
2,0 Mediocre
Pros:
Cons: I think it is exceptionally unethical to process a cancellation without making it explicitly clear to your customers that they will not receive a refund. This seems like a pretty low bar.
10,0 Excellent
Pros: The service was great even if the hotel was sold out!!
Cons:
10,0 Excellent
Pros: Everything
Cons:
10,0 Excellent
Pros:
Cons: Room was not ready
10,0 Excellent
Pros: Unbeatable location, right in the heart of downtown. Walking distance to everything. Easy to get to and great amenities. Highly recommend.
Cons:
7,4 Good
Pros: Nice hotel
Cons: I will make sure my next stay in the city will have free parking. $75+ to park after paying a couple hundred bucks for a room is terrible.
7,4 Good
Pros: My friend and I got there on a Thursday night. We asked the manager if we could get an upgrade since I was a gold member and the hotel was more than half empty. She denied us that courtesy. I would understand if the hotel was full but it was totally empty probably due to the bad weather so I will not stay here again
Cons:
8,0 Excellent
Pros: Great stay. Clean room. Trendy decor. Friendly and helpful staff. Great location.
6,7 Good
Pros: The friendliness of the staff...
Cons: The Hotel lobby, Reception Area, & two of the Bars which are on separate floors are much too big & vast....theres no warmth or cosiness in all these areas. This is more of a Convention Hotel
5,3 Okay
Pros: The food was very good.
Cons:
5,7 Okay
Pros: good location, reasonable rate
Cons: bed sheets
6,7 Good
Pros: The hotel staff was excellent. They were all very helpful and tentative to our needs. The beds were very comfortable and the room was very modernized. Location was wonderful.
Cons: Restuarants and services were too pricey for a convention hotel. This is not a luxury hotel. Need to be more affordable and reasonable for travelers.
8,0 Excellent
Pros: Comfortable, clean, modern. Great location.
Cons:
6,0 Good
Pros: Professional and helpful staff, no problems with room, good gym facilities
Cons: I was disturbed to see that you printed my Visa card number on my hotel bill invoice. This is not a good practice and you should change it immediately -- you should protect the privacy of the financial details of your guests.
5,2 Okay
Pros: Good location.
Cons: It is a little dated and in need of refurbishment.
4,8 Okay
Pros: Location was great. City view was nice. Quick check in and out.
Cons: Room had not been dusted in ages. Bathroom vent and light fixture filled with dust. All furniture had layer of dust. Asked staff to refresh the room, said they would and never did. Was very nasty.
8,0 Excellent
Pros: The view was wonderful! We appreciated the upgrade they gave us upon our arrival.
Cons: The parking was expensive but normal due to being in Chicago.
Hyatt Regency Chicago is located in the heart of downtown, just steps away from the Magnificent Mile and close to many of the city’s premier businesses, the theatre district, acclaimed shopping and famous attractions. Our guest rooms feature all the comforts of home including a wireless Internet environment. Featuring five restaurants and lounges and amenities such as a 24-hour complimentary fitness center and updated networking spaces.
Bicycle hire
Fitness centre
Restaurant
Bar/Lounge
Child-friendly
Room service
Parking
Laundry service
Business centre
Airport shuttle
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
The Embassy Suites Chicago Downtown Magnificent Mile is a sleek and upscale 4 Diamond property located in Downtown Chicago, minutes away from Michigan Avenue shopping and Navy Pier family fun. The Magnificent Mile area also features top rated restaurants and entertainment, as well as many corporate businesses. Northwestern Memorial Hospital and the University of Chicago Gleacher Center are within walking distance. There is a Whole Foods across the street and a Target and Walgreens around the corner for your convenience. The property is centrally located from both Chicago O'Hare Airport (ORD) and Midway Airport (MWI), and are both easily accessible from public transportation that surrounds the hotel. The Embassy Suites Magnificent Mile has 455 spacious two-room suites that each feature a private bedroom and separate living area and includes two 48-inch TVs and a kitchenette with refrigerator, microwave and coffeemaker. Upgrade your room for even more spectacular views of Downtown Chicago as well as additional amenities. All suites include free made-to-order breakfast and complimentary Evening Reception*, served daily in our scenic glass atrium and herb-growing Sky Garden. Enjoy an herb-inspired dish or a specialty Herradura cocktail from 511 North. Start your day with a workout in the 24-hour fitness center featuring modern equipment, or with a swim in our indoor pool. The complimentary business center is open for 24 hours and will meet all your needs with free Wi-Fi and printing. Enjoy the suite life at the Embassy Mag Mile! *Service of alcohol subject to state and local laws. Must be of legal drinking age.
Overall 8,7 Excellent
Based on 1 472 reviews
All reviews
- All reviews
Excellent
10,0
Pros: Overall Ambience, suits and catering attitude.
Excellent
10,0
Pros: Friendly staff and clean facility
Excellent
10,0
Pros: Staff was very helpful and we were able to get a later checkout upon our departure, which was nice and allowed to kids to swim for a bit before we left. Check in and out was easy, and parking was easily accessible.
Excellent
8,0
Pros: Located close to shopping and conference centers
Okay
4,0
Pros: Not convient. Poor service
Excellent
10,0
Pros: Filled all needs for a 9 day business trip. The operations of this hotel are smooth and the staff is friendly.
Good
6,5
Pros: Very good location
Excellent
8,0
Pros: Very well located, and great views of the city
Good
6,8
Pros: Great location near the lake and walking to the river. Nice shower with big showerhead.
Good
6,2
Pros: Great location and comfortable rooms; breakfast was an awesome surprise in variety and quality
Excellent
10,0
Pros: Friendly staff. Excellent breakfast. Enjoyed happy hour each night.
Excellent
8,2
Pros: Great made to order buffet.
Good
7,0
Pros: Staff super nice
Good
7,0
Pros: We wanted to be close to Navy Pier and we were!! The suite was clean and functional and quiet once the door was shut.
Good
7,7
Pros: Enjoyed the room and the overall layout of the room.
Good
7,3
Pros: Loved the convenience to attractions and activities downtown, and really enjoyed the cooked-to-order omelets in the morning. Watching the chef was great!
Excellent
8,0
Pros: The room was incredibly nice. Much better than what I thought we would get for the price we paid. Great view of the city and nothing beats a complimentary all you can eat breakfast!
Good
7,7
Pros: made to order breakfast and manager's receptions were awesome, loved the decor and water feartures in lobby area, service wonderful.
Good
6,7
Pros: great hotel staff, fresh breakfast large room clean
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Cons: $self.cons
Good
6,0
Pros: The location is in walking distance to many stores and restaurants, which was great, because we did not need to get cabs. Also, the rooms were large enough to have the kids with us and not feel crowded.
Good
6,0
Pros: Although location was not as good as expected but rooms, facilities and services were quite good.
Excellent
8,0
Pros: I liked that it is a very easy walking distance to Navy Pier and Michigan Avenue.
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Cons: $self.cons
Details
Reviews
Overall 8,7 Excellent
Based on 1 472 reviews
Cleanliness
8,7
Comfort
8,8
Location
9,3
Services
8,6
Staff
9,0
Value for money
8,2
10,0 Excellent
Pros: Overall Ambience, suits and catering attitude.
Cons: Location.
10,0 Excellent
Pros: Friendly staff and clean facility
Cons: No complaints
10,0 Excellent
Pros: Staff was very helpful and we were able to get a later checkout upon our departure, which was nice and allowed to kids to swim for a bit before we left. Check in and out was easy, and parking was easily accessible.
Cons: The price on the all inclusive Disney kids on Demand TV package I order did not reflect what was charged to my bill. It was only a difference of $2.99 and ultimately not a big deal, but still, I feel as though you should be paying what you are quoted. Also, being that it was a holiday weekend, it would have been nice if breakfast was open until 10 as it is on the weekends, but I get the weekend vs. weekend schedule. The lines were a bit long by the end of breakfast and early breakfast is always hard to do with my kids. But again, not a huge deal in the whole scheme of things. We will definitely be back.
8,0 Excellent
Pros: Located close to shopping and conference centers
Cons: Amenities are average
4,0 Okay
Pros: Not convient. Poor service
Cons:
10,0 Excellent
Pros: Filled all needs for a 9 day business trip. The operations of this hotel are smooth and the staff is friendly.
Cons: Walls maybe thin in some rooms. The furniture is starting to get dated but it's still fine.
6,5 Good
Pros: Very good location
Cons: Hotel wasn't nearly as nice as other embassy suites I have stayed at.
8,0 Excellent
Pros: Very well located, and great views of the city
Cons: Too crowded the breakfast area. Poor options for restaurant
6,8 Good
Pros: Great location near the lake and walking to the river. Nice shower with big showerhead.
Cons: Ambulances and police cars racing by all night kept us awake. Bed was like a rock and pillows were not great!
6,2 Good
Pros: Great location and comfortable rooms; breakfast was an awesome surprise in variety and quality
Cons: Room service was slow, rooms not super clean and could definitely do without the lobby dance music during the day when kids were napping
10,0 Excellent
Pros: Friendly staff. Excellent breakfast. Enjoyed happy hour each night.
Cons:
8,2 Excellent
Pros: Great made to order buffet.
Cons: Parking was difficult to find and cost $37.00 per day. The evening reception drinks were great but the food was not. Room was great. Staff were very helpful. Overall, very pleased with the stay.
7,0 Good
Pros: Staff super nice
Cons: Lines for breakfast n drinks but breakfast spread was huge!
7,0 Good
Pros: We wanted to be close to Navy Pier and we were!! The suite was clean and functional and quiet once the door was shut.
Cons: The hotel is massive--I had no idea. And if you have a fear of heights (as I do) it is not for you: the suites open onto a huge atrium space. Check- in was easy and there was no check-out. In fact, I was told that if I needed a receipt that I needed to get it through booking.com (I found that odd). There is no personal service, yet they do manage to serve breakfast and a cocktail or wine to the hordes quite efficiently.
7,7 Good
Pros: Enjoyed the room and the overall layout of the room.
Cons:
7,3 Good
Pros: Loved the convenience to attractions and activities downtown, and really enjoyed the cooked-to-order omelets in the morning. Watching the chef was great!
Cons: I didn't care for the decor/style of the room floors; looking out from the hallway it reminded me of a prison or a housing project. While I enjoyed the stay, the room, and the service, none of it was worth the price I paid. Way too expensive.
8,0 Excellent
Pros: The room was incredibly nice. Much better than what I thought we would get for the price we paid. Great view of the city and nothing beats a complimentary all you can eat breakfast!
Cons:
7,7 Good
Pros: made to order breakfast and manager's receptions were awesome, loved the decor and water feartures in lobby area, service wonderful.
Cons: Pool area looking a bit warn, wter features were turned off.
6,7 Good
Pros: great hotel staff, fresh breakfast large room clean
6,0 Good
Pros: The location is in walking distance to many stores and restaurants, which was great, because we did not need to get cabs. Also, the rooms were large enough to have the kids with us and not feel crowded.
Cons: We booked 3 non smoking rooms and 2 of the rooms smelled badly of cigarette smoke. I would still stay here in the future with the family, but would definitely make sure the rooms around the non smoking, were also non smoking.
6,0 Good
Pros: Although location was not as good as expected but rooms, facilities and services were quite good.
Cons: I didn't like the location and the breakfast.
8,0 Excellent
Pros: I liked that it is a very easy walking distance to Navy Pier and Michigan Avenue.
The Embassy Suites Chicago Downtown Magnificent Mile is a sleek and upscale 4 Diamond property located in Downtown Chicago, minutes away from Michigan Avenue shopping and Navy Pier family fun. The Magnificent Mile area also features top rated restaurants and entertainment, as well as many corporate businesses. Northwestern Memorial Hospital and the University of Chicago Gleacher Center are within walking distance. There is a Whole Foods across the street and a Target and Walgreens around the corner for your convenience. The property is centrally located from both Chicago O'Hare Airport (ORD) and Midway Airport (MWI), and are both easily accessible from public transportation that surrounds the hotel. The Embassy Suites Magnificent Mile has 455 spacious two-room suites that each feature a private bedroom and separate living area and includes two 48-inch TVs and a kitchenette with refrigerator, microwave and coffeemaker. Upgrade your room for even more spectacular views of Downtown Chicago as well as additional amenities. All suites include free made-to-order breakfast and complimentary Evening Reception*, served daily in our scenic glass atrium and herb-growing Sky Garden. Enjoy an herb-inspired dish or a specialty Herradura cocktail from 511 North. Start your day with a workout in the 24-hour fitness center featuring modern equipment, or with a swim in our indoor pool. The complimentary business center is open for 24 hours and will meet all your needs with free Wi-Fi and printing. Enjoy the suite life at the Embassy Mag Mile! *Service of alcohol subject to state and local laws. Must be of legal drinking age.
Pool
Fitness centre
Restaurant
Kitchen/kitchenette
Child-friendly
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Wi-Fi
Air-conditioned
Storage available
The Fairmont Chicago, Millennium Park is a sophisticated high-rise that combines classic and contemporary styles, with sweeping views of downtown Chicago, Lake Michigan, Grant, Millennium and Maggie Daley Parks. Located just steps from the Loop, the Fairmont Chicago is walking distance to the Art Institute, Navy Pier and the Magnificent Mile.
Overall 8,7 Excellent
Based on 817 reviews
All reviews
- All reviews
Excellent
10,0
Pros: I chose Fairmont Chicago, Millennium Park because of its location and good reputation. After my stay at the hotel I am glad that I made a right choice. When I was checking into the hotel there was some confusion about my reservation. I reserved two rooms but the hotel reservation system showed only one room under my name. After I presented my two hotel reservation vouchers and email communication the front desk manager quickly gave me two rooms without unnecessary delay (the room types were exactly what I requested when I made my reservation). The hotel front desk manager and staff were very courteous while they were trying to sort it out. I and my family had a great stay there. It's location and free room wi-fi connection were excellent.
Excellent
9,1
Pros: Good value, good location
Excellent
9,4
Pros: The room was very comfortable and the hotel staff was fabulous. Really enjoyed our stay.
Excellent
10,0
Pros: The staff was incredibly kind
Excellent
8,2
Pros: Location was good, food was good in restaurant.
Excellent
10,0
Pros: We loved the special lounge to relax in. It was like having our own kitchen and living room.
Good
6,8
Okay
5,4
Pros: Location - very convenient. One of those hotels that tries to make money on every little extra.
Okay
4,0
Pros: Good access to Chicago attractions
Excellent
8,5
Pros: The parking garage is located right next door and was very easy to access. No need to spend money on valet parking, unless you don't like carrying your luggage. Parking next door was 1/2 the cost. (About $35 per day). Safe area. Great location!
Excellent
10,0
Pros: Extremely comfortable bed and pillows. Great food and drinks in Gold Lounge.
Excellent
10,0
Pros: I honestly felt like I stole from them for getting my room that cheap! It's a truly 5 star place it's close to everything you could want to do downtown! The staff is very friendly and amazing! The rooms are very nice and pretty big!
Good
7,7
Pros: Very caring/warm/genuine staff. Outstanding view of park from room. Great breakfast in room and "rainfall" showerheads were very relaxing.
Good
7,7
Pros: A beautiful hotel in an excellent location. The best service I have ever experienced in a hotel. The room was large and beautiful. Excellent beds - I slept really well. Overall a great experience!
Okay
5,7
Okay
4,3
Pros: Breakfast
Good
6,3
Pros: Large room; very clean; excellent location
Okay
4,8
Pros: large suite good for family
Good
7,6
Pros: Great service and attention to detail. Very guest oriented and helpful.
Details
Reviews
Overall 8,7 Excellent
Based on 817 reviews
Cleanliness
8,8
Comfort
8,4
Location
9,3
Services
8,0
Staff
8,5
Value for money
7,1
10,0 Excellent
Pros: I chose Fairmont Chicago, Millennium Park because of its location and good reputation. After my stay at the hotel I am glad that I made a right choice. When I was checking into the hotel there was some confusion about my reservation. I reserved two rooms but the hotel reservation system showed only one room under my name. After I presented my two hotel reservation vouchers and email communication the front desk manager quickly gave me two rooms without unnecessary delay (the room types were exactly what I requested when I made my reservation). The hotel front desk manager and staff were very courteous while they were trying to sort it out. I and my family had a great stay there. It's location and free room wi-fi connection were excellent.
Cons:
9,1 Excellent
Pros: Good value, good location
Cons: Parking high $70 a day, room service cart left in hallway for almost full day. Wireless cost high $16 per day,
9,4 Excellent
Pros: The room was very comfortable and the hotel staff was fabulous. Really enjoyed our stay.
Cons:
10,0 Excellent
Pros: The staff was incredibly kind
Cons: Bathroom wasn't immaculate
8,2 Excellent
Pros: Location was good, food was good in restaurant.
Cons: Food service closed basically at 11 - even room service! This seems crazy for a location like this.
10,0 Excellent
Pros: We loved the special lounge to relax in. It was like having our own kitchen and living room.
Cons: Everything was great.
6,8 Good
Pros:
Cons: The hotel failed to follow my president profile and didn't provide non scented products nor my workout clothes.
5,4 Okay
Pros: Location - very convenient. One of those hotels that tries to make money on every little extra.
Cons: Cockroaches on the 26th floor where our room was. Reported it to the front desk - they didn't sound surprised at all.
4,0 Okay
Pros: Good access to Chicago attractions
Cons: #1 WAY TOO EXPENSIVE. Room price was average to low for area. But restaurant was mediocre and priced straight insulting, $29 for a buffet with no omelette bar, no fresh Oj, nothing fresh. Worst buffet for the money ever.
#2. No snacks on floors and $5 for 20 Pringles potato chips. No snack food in area especially late night. Room service slow and speedy.
#3. $70 for parking. No validation or discount for hotel customers, across the street its $35 also borderline insulting
8,5 Excellent
Pros: The parking garage is located right next door and was very easy to access. No need to spend money on valet parking, unless you don't like carrying your luggage. Parking next door was 1/2 the cost. (About $35 per day). Safe area. Great location!
Cons: No free WiFi in rooms. In order to use free WiFi, you had to go to the lobby. Pricey stay for no internet access in room.
10,0 Excellent
Pros: Extremely comfortable bed and pillows. Great food and drinks in Gold Lounge.
Cons:
10,0 Excellent
Pros: I honestly felt like I stole from them for getting my room that cheap! It's a truly 5 star place it's close to everything you could want to do downtown! The staff is very friendly and amazing! The rooms are very nice and pretty big!
Cons:
7,7 Good
Pros: Very caring/warm/genuine staff. Outstanding view of park from room. Great breakfast in room and "rainfall" showerheads were very relaxing.
Cons: A bit away from the shopping but they have a Bentley to help with transport. Could not secure a late check-out but hotel was fully booked so this was understandable.
7,7 Good
Pros: A beautiful hotel in an excellent location. The best service I have ever experienced in a hotel. The room was large and beautiful. Excellent beds - I slept really well. Overall a great experience!
Cons:
5,7 Okay
Pros:
Cons: The fancy coffe pot in the room. Just simply give me a Mr. Coffe machine that is a no brainer. We also stayed in the room when we had to switch the clocks back. No way, no how could we figure out how to move the time back one hour. Stupid things, but iratating.
4,3 Okay
Pros: Breakfast
Cons: no flexibility, no helpful staff
6,3 Good
Pros: Large room; very clean; excellent location
Cons: Lack of countertop space in bathroom
4,8 Okay
Pros: large suite good for family
Cons: Location far from restaurants, other popular spots. Shower drain did not work and overflowed requiring multiple staff visits. Long waits for elevators. Room adjacent to elevator. Not generally up to character of other Fairmont hotels.
7,6 Good
Pros: Great service and attention to detail. Very guest oriented and helpful.
Cons: $50 for overnight parking.
The Fairmont Chicago, Millennium Park is a sophisticated high-rise that combines classic and contemporary styles, with sweeping views of downtown Chicago, Lake Michigan, Grant, Millennium and Maggie Daley Parks. Located just steps from the Loop, the Fairmont Chicago is walking distance to the Art Institute, Navy Pier and the Magnificent Mile.
Golf
Bicycle hire
Pets allowed on request. Charges may apply.
Spa
Fitness centre
Restaurant
Bar/Lounge
Child-friendly
Room service
Parking
Laundry service
Business centre
Airport shuttle
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
A stay at River Hotel places you in the heart of Chicago, steps from Chicago Riverwalk and Michigan Avenue. Featured amenities include a business center, express check-in, and express check-out.
Overall 8,6 Excellent
Based on 2 445 reviews
All reviews
- All reviews
Excellent
8,0
Pros: Location. Nice view. Nice acomodations. Fun place. Good value
Okay
5,7
Okay
4,5
Pros: Good location
Good
7,6
Pros: Great location, very good restaurant in the hotel.
Okay
5,4
Pros: Central downtown location, good restaurant, nice service
Good
7,1
Pros: The hotel is centrally located and the staff was accommodative. Just be aware the rooms are tiny
Excellent
10,0
Pros: Incredible views of the river and downtown. Walking distance to Navy Pier, Willis Tower and lots of other great restaurants and fun places. Staff was very helpful, have a son in a wheel chair and they went out of their way to help. Great Italian/pizza restaurant in lobby. Historic style building with very clean modern rooms.
Excellent
10,0
Pros: Room very clean and cozy. Excellent location for downtown. Great value for the money.
Good
6,0
Pros: Location is perfect. Rooms are tiny, with no wasted space and good views. Lobby non-existent, but 2nd floor desk/relax space makes up for that.
Good
6,3
Pros: The River Hotel is very conveniently located and has a nice restaurant downstairs that has a nice beverage selection and even deep dish Chicago pizza (along with a diverse selection of salads, pasta, and meat dishes). The A/C was great and the mattress was comfortable. We were able to check in an hour and a half early, which was very nice.
Okay
5,7
Pros: Location
Good
6,0
Pros: Chicago is a beautiful city. The River Hotel couldn't have been located any better. Our view was ok nothing great because we were in the 2nd floor. The hotel staff was very nice. And the marble stair case was gorgeous. I liked that they had complimentary bottled water. That's help whenever you walking continuously around the city.
Good
7,7
Pros: The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.
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Good
6,0
Pros: the hotel is very neat.
Good
7,3
Pros: Very close to the city centre with excellent views of the river and a very comfortable room
Good
6,3
Pros: Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.
Okay
5,7
Pros: the location is very good.
Good
6,7
Pros: This hotel is good, but the better is your localization. It's closer River and Michigan Ave.
Okay
4,0
Pros: close to Michigan Avenue
Excellent
8,0
Pros: I could not find anything that I disliked. I drove to Chicago and used the valet parking which was very convenient.
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Cons: $self.cons
Excellent
8,0
Pros: Our room was awesome. Very very comfortable!
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Cons: $self.cons
Okay
5,2
Pros: Allowed to check in early.
Details
Reviews
Overall 8,6 Excellent
Based on 2 445 reviews
Cleanliness
8,6
Comfort
8,4
Location
9,7
Services
8,2
Staff
8,8
Value for money
8,2
8,0 Excellent
Pros: Location. Nice view. Nice acomodations. Fun place. Good value
Cons: Not much i didnt like. Nice view of the Chicago river but would be better if window was cleaner.
5,7 Okay
Pros:
Cons: The elevator service was terrible. We would often wait over 20 minutes to catch the elevator during the day, and the stairs were not practical when you're staying in the 28th floor.
4,5 Okay
Pros: Good location
Cons: My king bed was actually a king box spring with two twin mattresses. Who does that? The seam is right in the middle of your back.
7,6 Good
Pros: Great location, very good restaurant in the hotel.
Cons: Have to wait along time for elevator, then it broke down along with the coffee machine.
5,4 Okay
Pros: Central downtown location, good restaurant, nice service
Cons: Needs a good cleaning and update, grungy.
7,1 Good
Pros: The hotel is centrally located and the staff was accommodative. Just be aware the rooms are tiny
Cons:
10,0 Excellent
Pros: Incredible views of the river and downtown. Walking distance to Navy Pier, Willis Tower and lots of other great restaurants and fun places. Staff was very helpful, have a son in a wheel chair and they went out of their way to help. Great Italian/pizza restaurant in lobby. Historic style building with very clean modern rooms.
Cons:
10,0 Excellent
Pros: Room very clean and cozy. Excellent location for downtown. Great value for the money.
Cons: It was difficult to locate and find initally when we were driving and trying to checkin.
6,0 Good
Pros: Location is perfect. Rooms are tiny, with no wasted space and good views. Lobby non-existent, but 2nd floor desk/relax space makes up for that.
Cons: They have no lot, no arrangement with a local lot, and only one valet on staff as best I could tell. This guy would disappear for up to 20-30 min, or flat out say it will be 20+ min before I can get your car. All that, for $55 per trip. Don't drive, or plan to find a distant garage if you want to pay less than $50-70 per night parking. Atop the valet-delay, they only had one elevator servicing floors 11-30s, and every trip up or down took at least 10 min of waiting (don't leave anything behind!) and every trip in the elevator was packed body to body.
6,3 Good
Pros: The River Hotel is very conveniently located and has a nice restaurant downstairs that has a nice beverage selection and even deep dish Chicago pizza (along with a diverse selection of salads, pasta, and meat dishes). The A/C was great and the mattress was comfortable. We were able to check in an hour and a half early, which was very nice.
Cons: The room was tiny - literally the same size as many of the hotel rooms we stayed in in Japan. The toiletries and furnishings were the bare minimum - don't forget to bring the bar of soap to the shower if you want to use it there instead of at the sink! Finally, the elevator situation is terrible. Multiple times, we had to wait well over 10 minutes for an elevator to get to our room. Be sure to budget in extra time if you're on a schedule!
5,7 Okay
Pros: Location
Cons: Smallest room I've ever seen. Valet parking outrageously expensive.
6,0 Good
Pros: Chicago is a beautiful city. The River Hotel couldn't have been located any better. Our view was ok nothing great because we were in the 2nd floor. The hotel staff was very nice. And the marble stair case was gorgeous. I liked that they had complimentary bottled water. That's help whenever you walking continuously around the city.
Cons: I had issues about several things that may not matter to some people but it bothered me. I asked twice for a sleeping mask and the first night they're were out said they'll get some in the next day. On the next day I asked again and they already have them out.?.? I feel they should have notated I requested one the first day and then have it ready the next. The bed linens leave something to be desired. They use a flat sheet for the bottom sheet which kept coming undone. The comforter wasn't big enough for the bed. It continuously kept falling off so in the middle of the night I had to get up and cover my wife back up. The room was for the most part clean. However I drop something and when I looked under the bed I saw individual skittles covered in dust :-/. And the restaurant... We tried to eat and drink there but the service was terrible. Took 20 mins to get menus and a water. I guess they're understaffed? But we left before ordering anything due to the service.
The overal stay wasn't terrible. I would stay there again but I would never pay full price for it.
7,7 Good
Pros: The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.
6,0 Good
Pros: the hotel is very neat.
Cons: it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.
7,3 Good
Pros: Very close to the city centre with excellent views of the river and a very comfortable room
Cons: Soaps, shampoos, milks and tea were not replenished
6,3 Good
Pros: Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.
Cons:
5,7 Okay
Pros: the location is very good.
Cons: The room clean service.
6,7 Good
Pros: This hotel is good, but the better is your localization. It's closer River and Michigan Ave.
Cons: It's do not have breakfast.
4,0 Okay
Pros: close to Michigan Avenue
Cons: bad noise in duct everytime air came on. kept me awake most of the night. advertised as 2 room suite, but NOT 2 separate rooms - very misleading.
8,0 Excellent
Pros: I could not find anything that I disliked. I drove to Chicago and used the valet parking which was very convenient.
8,0 Excellent
Pros: Our room was awesome. Very very comfortable!
5,2 Okay
Pros: Allowed to check in early.
Cons: Tv screens are too small
A stay at River Hotel places you in the heart of Chicago, steps from Chicago Riverwalk and Michigan Avenue. Featured amenities include a business center, express check-in, and express check-out.
Fitness centre
Restaurant
Bar/Lounge
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
Swissôtel Chicago is located where the Chicago River meets the Lakefront. Designed by noted Chicago architect Harry Weese, Swissôtel Chicago's famous triangular structure offers the most spectacular views of Grant Park and Lake Michigan. Lobby renovation completed in 2012.
Overall 8,6 Excellent
Based on 1 833 reviews
All reviews
- All reviews
Good
7,4
Pros: Convenient location for where I had to be. Unfortunately, didn't do much other than sleep in the room.
Excellent
10,0
Pros: We've been going to the Chicago hotel for many yrs. We enjoy the location.
Excellent
10,0
Pros: Location, view of navy pair and the room was clean!
Excellent
9,4
Pros: Everyt
Good
6,0
Pros: Clean. Friendly staff. Location is great.
Mediocre
2,0
Excellent
10,0
Pros: Swissotel is located perfectly by everything! Clean, comfort, room 3401 has a PERFECT view!! Staff was excellent!!
Mediocre
3,1
Pros: It was an aweful experience. The staff was rude and the rooms were filthy.
Excellent
10,0
Pros: View was amazing and great location!
Excellent
10,0
Pros: great hotel with great service
Okay
5,7
Pros: Location and views
Excellent
10,0
Pros: Great room and location for Chicago experience. Very convenient to food entertainment and shopping.
Good
7,7
Pros: Rooms were very spacious and clean. Great walking distance to all activities.
Good
7,7
Pros: Excellent location and amenities, incredible view on the lake and pier from the room, nice fitness center and pool (with top view too)
Okay
5,7
Good
6,3
Pros: excellent central situation and view from the spacious 26th floor room. Excellent bed.
Good
7,0
Pros: sapcious room; beutiful location; friendly staff; proffesional concierge
Excellent
8,0
Pros: Room size; indoor pool; cleanliness of room and bathroom; location.
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Cons: $self.cons
Good
7,2
Pros: It was quiet. Room was nice, clean and comfortable. Needed more towels and got them right away.
Good
6,8
Pros: Enjoyed the view! overall facilities were good.
Good
7,6
Pros: Good central shopping location
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Cons: $self.cons
Good
7,6
Pros: great room, beautiful view
Details
Reviews
Overall 8,6 Excellent
Based on 1 833 reviews
Cleanliness
9,1
Comfort
9,1
Location
9,3
Services
8,7
Staff
8,7
Value for money
8,1
7,4 Good
Pros: Convenient location for where I had to be. Unfortunately, didn't do much other than sleep in the room.
Cons: Usually, when there's a switch at the door, it works a floor lamp but there was no door. Had to call downstairs to figure out how to work the shower in the tub/shower. One of the bedside lamps flickered every time the table was tapped. Finally, it almost seemed like this room is used to stock other rooms when things break.
10,0 Excellent
Pros: We've been going to the Chicago hotel for many yrs. We enjoy the location.
Cons:
10,0 Excellent
Pros: Location, view of navy pair and the room was clean!
Cons:
9,4 Excellent
Pros: Everyt
Cons:
6,0 Good
Pros: Clean. Friendly staff. Location is great.
Cons: The beds were well used. I slept in a very deep impression in the bed. The mattresses were covered with a duvet placed under a top sheet (instead of a fitted sheet) I assume to make the mattresses feel more comfortable and less lumpy. It was the worst mattress I've ever slept in in a hotel.
Poor parking options. $125 for two days (non valet)
No roof top bar or pool.
Charges for any local outgoing calls or 1-800 #'s.
A little thing, but a main bulb was burnt out in the bathroom and it wasn't changed before or during my stay. Made the bathroom quite dark. The tub facet dripped constantly.
2,0 Mediocre
Pros:
Cons: I didnt even stay at your hotel.
10,0 Excellent
Pros: Swissotel is located perfectly by everything! Clean, comfort, room 3401 has a PERFECT view!! Staff was excellent!!
Cons:
3,1 Mediocre
Pros: It was an aweful experience. The staff was rude and the rooms were filthy.
Cons: My car was Lost in valet for 24 hours and returned damaged. Seeking legal action.
10,0 Excellent
Pros: View was amazing and great location!
Cons:
10,0 Excellent
Pros: great hotel with great service
Cons:
5,7 Okay
Pros: Location and views
Cons: There was no hot water, staff were not helpful. I never experienced this at anywhere before. there was no hot water for shower and had to check out with no shower!
10,0 Excellent
Pros: Great room and location for Chicago experience. Very convenient to food entertainment and shopping.
Cons: Room right next-door had betting outside the door piled for two days while there. Could not figure out why it was not removed?
7,7 Good
Pros: Rooms were very spacious and clean. Great walking distance to all activities.
Cons: Rooms needed to have a refrigerator for guest use. Need to have a vending area so after hours you can purchase items at a resonible price. Free coffee in the Lobby should be their for guests.
7,7 Good
Pros: Excellent location and amenities, incredible view on the lake and pier from the room, nice fitness center and pool (with top view too)
Cons: poor choice of the continental breakfast
5,7 Okay
Pros:
Cons: Cannot really find anything of substance that wasn't good. But, I found out that their "plain yoghurt" at breakfast had more sugar added to it than Coca Cola does. Not really a way to treat guests, I think.
6,3 Good
Pros: excellent central situation and view from the spacious 26th floor room. Excellent bed.
Cons: On checking in,we were told our reservation had been canceled, It had, but a new one had been made (because of better conditions later) which they could not find until we showed them the references.Then the bill that we were presented on checking out did not reflect the rate that we had booked for. Eventually we showed our confirmation again and the rate was corrected, with due apoligies for the mistake and for the time it took to correct it (but fortunately we were not in a hurry)2.Small unwelcoming lobby.3.On sunday,the room wasn't made until after 2 pm.
7,0 Good
Pros: sapcious room; beutiful location; friendly staff; proffesional concierge
Cons: too many conventions going on; elevator system not efficient: long waiting time
8,0 Excellent
Pros: Room size; indoor pool; cleanliness of room and bathroom; location.
7,2 Good
Pros: It was quiet. Room was nice, clean and comfortable. Needed more towels and got them right away.
Cons: Nothing I didn't like.
6,8 Good
Pros: Enjoyed the view! overall facilities were good.
Cons: poor service at breakfast
7,6 Good
Pros: Good central shopping location
7,6 Good
Pros: great room, beautiful view
Cons: Bed was not comfortable. Furniture in the room was worn.
Swissôtel Chicago is located where the Chicago River meets the Lakefront. Designed by noted Chicago architect Harry Weese, Swissôtel Chicago's famous triangular structure offers the most spectacular views of Grant Park and Lake Michigan. Lobby renovation completed in 2012.
Pets allowed on request. Charges may apply.
Fitness centre
Restaurant
Bar/Lounge
Child-friendly
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Wi-Fi
Air-conditioned
Storage available
Freehand Chicago is centrally located in Chicago, a 3-minute walk from Chinese Consulate and 5 minutes by foot from Holy Name Cathedral. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Overall 8,5 Excellent
Based on 3 508 reviews
All reviews
- All reviews
Good
7,7
Pros: fantastic location. easy access to public transportation, especially for rides to/from o’hare. walkable to activities/locations like millennium park, river walk, shopping, etc. cleaning staff is pretty thorough in keeping the room and bathroom clean and tidy.
Mediocre
2,0
Excellent
8,8
Pros: Location is perfect. Down town close to all transportation. Price was reasonable. Staff was very pleasant and accommodating.
Excellent
10,0
Pros: Staff is friendly and down to earth. Quickly respond to your needs. Lots of world travelers stay here. Ask for the cocoa puff old fashioned at the bar. It's awesome.
Good
6,5
Pros: Staff was sympathetic and helpful. The location and both the restaurant and cafe in the lobby were awesome.
Excellent
9,7
Pros: NEARLY EVERYTHING
Excellent
10,0
Pros: Booked a private room, instead of one of the shared rooms.
Small, and I mean very small room, but I booked for the location.
Room was clean, comfortable bed.
Great entertainment downstairs in the lobby with a great bar. Good location for night life.
Excellent
9,4
Pros: Best bed! Very comfortable
Good
7,4
Pros: great location, very funky bar and set up on first floor, clean spaces and a fun experience with lots of young travelers visiting chicago so it has a great international feel to it. almost like a high end youth hostel in a way
Excellent
9,7
Pros: The atmosphere at Freehand was excellent. Everything from the decor to the staff was super welcoming. I would stay there again.
Excellent
10,0
Pros: The Freehand is a place that my fiance and I visit at least once annual (anniversary) and we decided to come back again! Always a pleasant stay, really nice staff, and lovely decor and overall vibe. LOVE the Freehand!
Excellent
8,0
Pros: Great location - within walking distance of many attractions, like The House of Blue, Chicago Riverwalk, Magnificent Mile, and eateries. Also conveniently located for public transportation - within one block of the "L" System and close to many bus lines.
Trendy - not your conventional décor. The tiles in the shower set it apart from molded walls in many hotels. Argan line of toiletries provided.
Fitness Center - small but adequately equipped.
Activities - we took advantage of the architectural tour which was informative. There were other interesting activities we would have joined but we didn't have the time.
Details
Reviews
Overall 8,5 Excellent
Based on 3 508 reviews
Cleanliness
8,5
Comfort
8,2
Location
9,6
Services
8,3
Staff
8,6
Value for money
8,5
7,7 Good
Pros: fantastic location. easy access to public transportation, especially for rides to/from o’hare. walkable to activities/locations like millennium park, river walk, shopping, etc. cleaning staff is pretty thorough in keeping the room and bathroom clean and tidy.
Cons: front desk staff could be friendlier and more helpful. breakfast can be improved— food offerings and how it is served. it was chaotic trying to get my bread toasted and coffee poured into a cup.
2,0 Mediocre
Pros:
Cons: Being as I did not have a credit card I was NOT allowed to check in and my mother paid for it on line and is now being told she can not get a refund
8,8 Excellent
Pros: Location is perfect. Down town close to all transportation. Price was reasonable. Staff was very pleasant and accommodating.
Cons: Window in room didn’t open and no air circulation.
10,0 Excellent
Pros: Staff is friendly and down to earth. Quickly respond to your needs. Lots of world travelers stay here. Ask for the cocoa puff old fashioned at the bar. It's awesome.
Cons:
6,5 Good
Pros: Staff was sympathetic and helpful. The location and both the restaurant and cafe in the lobby were awesome.
Cons: They were having a lot of maintenance issues during our stay. Pipes broke in the rooms next to us so the fire escape doors were open. Our heating/cooling system didn't work in our room and the best they could do was give us a fan and some drink tickets. The icing on the cake was being harassed by two bros in the elevator.
9,7 Excellent
Pros: NEARLY EVERYTHING
Cons: The bed was a little wonky
10,0 Excellent
Pros: Booked a private room, instead of one of the shared rooms.
Small, and I mean very small room, but I booked for the location.
Room was clean, comfortable bed.
Great entertainment downstairs in the lobby with a great bar. Good location for night life.
Cons:
9,4 Excellent
Pros: Best bed! Very comfortable
Cons:
7,4 Good
Pros: great location, very funky bar and set up on first floor, clean spaces and a fun experience with lots of young travelers visiting chicago so it has a great international feel to it. almost like a high end youth hostel in a way
Cons: got quite a bit of an attitude with first reception at desk... but next morning, a different person at front desk was terrific. free breakfast doesn't really include many options
9,7 Excellent
Pros: The atmosphere at Freehand was excellent. Everything from the decor to the staff was super welcoming. I would stay there again.
Cons: The only downside we’re the rooms were a little small. I don’t mind small rooms but with two people it made it a little difficult to navigate around.
10,0 Excellent
Pros: The Freehand is a place that my fiance and I visit at least once annual (anniversary) and we decided to come back again! Always a pleasant stay, really nice staff, and lovely decor and overall vibe. LOVE the Freehand!
Cons:
8,0 Excellent
Pros: Great location - within walking distance of many attractions, like The House of Blue, Chicago Riverwalk, Magnificent Mile, and eateries. Also conveniently located for public transportation - within one block of the "L" System and close to many bus lines.
Trendy - not your conventional décor. The tiles in the shower set it apart from molded walls in many hotels. Argan line of toiletries provided.
Fitness Center - small but adequately equipped.
Activities - we took advantage of the architectural tour which was informative. There were other interesting activities we would have joined but we didn't have the time.
Cons: Our room was tight. The queen bed pretty much took up the whole space. Not a lot of surface on which to put things. Small closet had only two hangers.
My husband did not find the bed comfortable - the mattress was relatively thin and on a platform (instead of box spring).
Freehand Chicago is centrally located in Chicago, a 3-minute walk from Chinese Consulate and 5 minutes by foot from Holy Name Cathedral. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Bicycle hire
Fitness centre
Restaurant
Bar/Lounge
Child-friendly
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
With a stay at Central Loop Hotel, you'll be centrally located in Chicago, within a 5-minute walk of Willis Tower and State Street. Featured amenities include a 24-hour business center, express check-in, and express check-out.
Overall 8,5 Excellent
Based on 2 173 reviews
All reviews
- All reviews
Excellent
10,0
Pros: Clean rooms, great location, and caring staff. Will definitely return!
Excellent
10,0
Pros: The hotels staff was incredibly nice. The hotel itself was extremely clean. The location was perfect. It was close to everything touristic
Excellent
9,7
Pros: Didn’t partake in hotel breakfast. The bed was very comfortable
Okay
5,1
Pros: Location is great.
Good
7,7
Pros: Great location, staff was pretty friendly. Nice having the Elephant & Castle attached for food and drinks, no problem bringing beverages from the bar back to the room.
Mediocre
2,0
Pros: Friendly Staff
Excellent
8,0
Pros: I liked how friendly the staff are.
Good
6,8
Pros: The outside view from the room
Excellent
10,0
Pros: Great location, gym and also includes free laundry facilities!!
Excellent
10,0
Pros: Comfortable and clean rooms
Great service
Close to everything
Easy to get from Airpot as the Blue line is just a block away.
Excellent
10,0
Pros: Great location, friendly staff, excellent room for the price.
Okay
5,4
Pros: I enjoyed the location of the hotel and the friendliness of the front desk check in staff. I did not check out the amenities. A nice perk was the chilled water bottle filling stations with complimentary water bottles available.
Excellent
8,0
Pros: no frills, very comfortable, very close to train for airport.
Excellent
8,0
Pros: Convenient location, good value, well equipped room, excellent service.
Good
7,0
Pros: location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable
Good
6,0
Pros: the location of the hotel and front office help.
Good
6,3
Pros: Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby
Good
7,6
Pros: It had a good location in relation to the things we wanted to do.
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Excellent
8,0
Pros: Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.
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Cons: $self.cons
Good
7,2
Pros: Wide variety of food room service was very convenient. nevetheless the hotel own restaurant was also reliable.
Excellent
8,0
Pros: Excellent locatiion and service
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Cons: $self.cons
Good
6,0
Pros: cozy
Details
Reviews
Overall 8,5 Excellent
Based on 2 173 reviews
Cleanliness
8,6
Comfort
8,4
Location
9,4
Services
8,2
Staff
8,6
Value for money
8,1
10,0 Excellent
Pros: Clean rooms, great location, and caring staff. Will definitely return!
Cons:
10,0 Excellent
Pros: The hotels staff was incredibly nice. The hotel itself was extremely clean. The location was perfect. It was close to everything touristic
Cons:
9,7 Excellent
Pros: Didn’t partake in hotel breakfast. The bed was very comfortable
Cons: Nothing. I was delighted with my choice of botel
5,1 Okay
Pros: Location is great.
Cons: $400 for a tiny bed and room with no fridge or microwave is a complete rip off. I will never be staying here again no matter how busy the city is or how expensive another place is.
7,7 Good
Pros: Great location, staff was pretty friendly. Nice having the Elephant & Castle attached for food and drinks, no problem bringing beverages from the bar back to the room.
Cons: The king bed we booked was very clearly 2 twin beds pushed together with a zippered-in gap filler that sort of worked. So it was wide but there was a dip in the middle and my feet were hanging off of the foot of the bed, I'm 5'9"... Some trash that wasn't ours under the bedside table when we arrived. As others have said the walls are very thin.
2,0 Mediocre
Pros: Friendly Staff
Cons: Poor policies
8,0 Excellent
Pros: I liked how friendly the staff are.
Cons: I did not like how dusty the room was ( around the bed).
6,8 Good
Pros: The outside view from the room
Cons: There should be a refrigerator in the room, maybe rooms n bathroom should be bigger n provide drinking water as part of service
10,0 Excellent
Pros: Great location, gym and also includes free laundry facilities!!
Cons:
10,0 Excellent
Pros: Comfortable and clean rooms
Great service
Close to everything
Easy to get from Airpot as the Blue line is just a block away.
Cons: Wish my room had a small refrigerator.
10,0 Excellent
Pros: Great location, friendly staff, excellent room for the price.
Cons: Nothing
5,4 Okay
Pros: I enjoyed the location of the hotel and the friendliness of the front desk check in staff. I did not check out the amenities. A nice perk was the chilled water bottle filling stations with complimentary water bottles available.
Cons: The rooms are incredibly dry! My face, hands, mouth and most of my skin felt coarse and extremely dry all evening and night in the hotel. Upon asking for a humidifier around midnight, I was told that maintenance/the front desk would check in with me after they looked for one. However, after 40+ minutes with no response AFTER I called back again, I went to bed. I was disappointed in both their communication and state of the room. Furthermore, there was the tiniest window with a speck of natural light let in. I understand city hotel room have limited views but I have never been in a room so dark with such a small window. I will not be returning to The Central Loop Hotel for these reasons.
8,0 Excellent
Pros: no frills, very comfortable, very close to train for airport.
Cons: no dislikes
8,0 Excellent
Pros: Convenient location, good value, well equipped room, excellent service.
Cons: Nothing
7,0 Good
Pros: location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable
Cons: fold out bed was lumpy and uncomfortable.
6,0 Good
Pros: the location of the hotel and front office help.
Cons: the poor services in the hotel.
6,3 Good
Pros: Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby
Cons: View from the window,
7,6 Good
Pros: It had a good location in relation to the things we wanted to do.
8,0 Excellent
Pros: Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.
7,2 Good
Pros: Wide variety of food room service was very convenient. nevetheless the hotel own restaurant was also reliable.
Cons: It would be appreciated to have an iron in the room.
8,0 Excellent
Pros: Excellent locatiion and service
6,0 Good
Pros: cozy
Cons: the small bathroom
With a stay at Central Loop Hotel, you'll be centrally located in Chicago, within a 5-minute walk of Willis Tower and State Street. Featured amenities include a 24-hour business center, express check-in, and express check-out.
Fitness centre
Restaurant
Bar/Lounge
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
With a stay at Royal Sonesta Chicago Riverfront, you'll be centrally located in Chicago, within a 5-minute walk of Chicago Theatre and Michigan Avenue. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Chicago? This hotel features 16000 square feet (1486 square meters) of event facilities.
Overall 8,5 Excellent
Based on 1 565 reviews
All reviews
- All reviews
Good
7,7
Pros: Everything in the room will be good! view is the best!!! Location is the best of the best!
Excellent
10,0
Pros: Room, Location
Good
6,5
Pros: Perfect location, easy access to shopping, restaurants and museums
Excellent
10,0
Pros: Suite type room for affordable price. Wonderful access to Michigan Ave, Art Museum, and river. Breakfast included was great.
Good
7,4
Pros: Great downtown location
Excellent
8,5
Pros: Great price and location.
Excellent
10,0
Excellent
10,0
Pros: Have to say I was pleasantly surprised. The reviews worried me but this hotel is amazing and the staff is very helpful. We arrived late (1:30 am) and was given one of their vacation rentals and were told we would need to move to another room the next morning. They upgraded us to a corner room suite for our full stay. The view of the river was perfect!
Good
7,7
Pros: Riverfront central location next to Michigan Avenue. The view outside the window of the river is great, Trump Tower is a matter of taste. The gym is fantastic with nice equipment, a great view and it is empty in the mornings. Hoyt's is a nice bar.
Excellent
10,0
Pros: That shower in the king room was to die for.
Good
7,1
Pros: The staff was excellent. Very helpful, respectful, and pleasant. The doorman, Mark, had exceptional guest service skills. I felt completely taken care of.
Good
6,5
Pros: Great location
Good
7,0
Pros: I had booked a 'Deluxe' room with city view and got a good deal via booking.com. Based on the (very) positive reviews here I was at first a bit disappointed. There was nothing wrong with the room, in fact it is rather spacious, but in the end it was rather basic and maybe not as good as I had expected. I then asked for an upgrade and for a small additional fee changed my reservation to a 'Superior' room with river view - and this room was really very nice. It is much more modern than the 'Deluxe' room, the bathroom is amazing and overall its just more luxurious and definately worth the extra fee. My recommendation: they have 'superior' rooms that have bathtub and shower combined and some that have them apart. The rooms that have them apart are apparently nicer but there are also not so many of those. Furthermore, the gym is very good and modern, apparently it has been renovated recently.
Okay
5,7
Pros: Great location by the river with great views. Its very close to the centre of Chicago. Our room was large and clean, though the coffee machine took some working out.
Good
6,3
Pros: clean, friendly and good location
Good
7,3
Pros: We were thrilled with the river view room, its spaciousness, and the hotel's proximity to major attractions and shopping.
Good
7,0
Pros: I had stayed at this hotel before and enjoyed my stay. It is in the center of town close to where I need to be and is moderatly priced for the area.
Excellent
8,0
Pros: location
Excellent
8,0
Pros: The staff were extremely helpful and accommodating. They were always willing to give suggestions and help us have a great experience in Chicago. I also liked the view! It was fantastic! If you have a choice, go for a corner room- the 14'S.
Okay
4,0
Pros: $self.pros
Good
7,2
Pros: The holet was in a great location, close to everything. the river view was very nice worht the extra $. I would definetely stay again!
Excellent
8,0
Pros: large room with very comfortable bed. The bath and particularly shower with large overhead nozzle were clean and neat design. Good location.
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Cons: $self.cons
Details
Reviews
Overall 8,5 Excellent
Based on 1 565 reviews
Cleanliness
8,6
Comfort
8,7
Location
9,6
Services
8,2
Staff
8,4
Value for money
8,0
7,7 Good
Pros: Everything in the room will be good! view is the best!!! Location is the best of the best!
Cons: When we check in, nobody tell us about breakfast, it is not include.
When we check out we we're waiting car about an hour, the gay on the destination almost lost our parking ticket!
10,0 Excellent
Pros: Room, Location
Cons:
6,5 Good
Pros: Perfect location, easy access to shopping, restaurants and museums
Cons: A/C unit blew like a box fan and was quite annoying and not adjustable, toilet clogged and took time for staff to assist, we had a rental car and parking onsite was convenient but outrageously priced...in hindsight I would have booked elsewhere.
10,0 Excellent
Pros: Suite type room for affordable price. Wonderful access to Michigan Ave, Art Museum, and river. Breakfast included was great.
Cons: Charging $300 for potential incidental usage is exorbitant.
7,4 Good
Pros: Great downtown location
Cons: An elevator was down for a major overhaul, fine. One of the three remaining was getting stuck on floors for extended periods of time, and we heard it even fell four floors while someone was on it. Customer’s safety is clearly not a number one concern for this hotel.
8,5 Excellent
Pros: Great price and location.
Cons: The bathroom was not clean, there was a previous guest's hair all over the shower walls. It was pretty disgusting.
10,0 Excellent
Pros:
Cons: Parking sucked
10,0 Excellent
Pros: Have to say I was pleasantly surprised. The reviews worried me but this hotel is amazing and the staff is very helpful. We arrived late (1:30 am) and was given one of their vacation rentals and were told we would need to move to another room the next morning. They upgraded us to a corner room suite for our full stay. The view of the river was perfect!
Cons: Facing the Trump Tower.......
7,7 Good
Pros: Riverfront central location next to Michigan Avenue. The view outside the window of the river is great, Trump Tower is a matter of taste. The gym is fantastic with nice equipment, a great view and it is empty in the mornings. Hoyt's is a nice bar.
Cons: No minibar or snacks for kids. Big complimentary Bottled water, creamer and sugar for coffee are prerequisites for a grand hotel. Parking is tight even with valet parking with congestion outside the hotel.
10,0 Excellent
Pros: That shower in the king room was to die for.
Cons: No air vents in the bathroom.
7,1 Good
Pros: The staff was excellent. Very helpful, respectful, and pleasant. The doorman, Mark, had exceptional guest service skills. I felt completely taken care of.
Cons: The room was hot and muggy, which didn't change despite having the thermostat set as low as it would go. The elevators took FOREVER. It was not uncommon to wait 10-15 minutes once calling the elevator to have it arrive. Food in the hotel was fine, nothing special and expensive.
6,5 Good
Pros: Great location
Cons: A little jaded
7,0 Good
Pros: I had booked a 'Deluxe' room with city view and got a good deal via booking.com. Based on the (very) positive reviews here I was at first a bit disappointed. There was nothing wrong with the room, in fact it is rather spacious, but in the end it was rather basic and maybe not as good as I had expected. I then asked for an upgrade and for a small additional fee changed my reservation to a 'Superior' room with river view - and this room was really very nice. It is much more modern than the 'Deluxe' room, the bathroom is amazing and overall its just more luxurious and definately worth the extra fee. My recommendation: they have 'superior' rooms that have bathtub and shower combined and some that have them apart. The rooms that have them apart are apparently nicer but there are also not so many of those. Furthermore, the gym is very good and modern, apparently it has been renovated recently.
Cons: Some of the staff at the front desk is more helpful than others. At first they told me a room upgrade is generally not possible, then I asked someone else a bit later and all over sudden it was possible. Also, some of the staff at the main entrance does not seem very attentive. The attached bar/restaurant is okay, not amazing, but okay.
5,7 Okay
Pros: Great location by the river with great views. Its very close to the centre of Chicago. Our room was large and clean, though the coffee machine took some working out.
Cons: Think for the price breakfast should be included
6,3 Good
Pros: clean, friendly and good location
Cons:
7,3 Good
Pros: We were thrilled with the river view room, its spaciousness, and the hotel's proximity to major attractions and shopping.
Cons:
7,0 Good
Pros: I had stayed at this hotel before and enjoyed my stay. It is in the center of town close to where I need to be and is moderatly priced for the area.
Cons:
8,0 Excellent
Pros: location
Cons: nothing much
8,0 Excellent
Pros: The staff were extremely helpful and accommodating. They were always willing to give suggestions and help us have a great experience in Chicago. I also liked the view! It was fantastic! If you have a choice, go for a corner room- the 14'S.
Cons: Nope! It was great!
4,0 Okay
Cons: The hallways had a foul odor.
7,2 Good
Pros: The holet was in a great location, close to everything. the river view was very nice worht the extra $. I would definetely stay again!
Cons: It was lacking a holtel bar and restraunt and other amenities.
8,0 Excellent
Pros: large room with very comfortable bed. The bath and particularly shower with large overhead nozzle were clean and neat design. Good location.
With a stay at Royal Sonesta Chicago Riverfront, you'll be centrally located in Chicago, within a 5-minute walk of Chicago Theatre and Michigan Avenue. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Chicago? This hotel features 16000 square feet (1486 square meters) of event facilities.
Pets allowed on request. Charges may apply.
Fitness centre
Restaurant
Bar/Lounge
Room service
Parking
Laundry service
Business centre
Airport shuttle
No smoking
Free Wi-Fi
Air-conditioned
Storage available
Located in the heart of the bustling River North district, Sheraton Grand Chicago is a urban sanctuary amid iconic attractions. Embrace refined comfort in stylishly appointed hotel accommodations enhanced by contemporary essentials like the ultra-comfortable Sheraton Signature Sleep Experience and striking views of the lake, river and Chicago cityscape. Delight your palate at our hotel restaurants, including Shula's Steak House and the laid-back Chicago Burger Company, open seasonally along the Riverwalk. Enjoy a coveted River North location near Michigan Avenue, Millennium Park, Navy Pier and the Magnificent Mile. Take advantage of 125,000 square feet of dynamic event space for meetings, conferences, weddings and social affairs. Wind down a satisfying day of business or sightseeing with an exhilarating workout in our modern fitness center or a refreshing swim in our sparkling pool. An urban gem in a storied travel destination, our Riverwalk hotel is the perfect home base for your visit to downtown Chicago.
Overall 8,5 Excellent
Based on 1 100 reviews
All reviews
- All reviews
Okay
4,2
Pros: Great location
Excellent
8,0
Pros: Courteous staff, views of the water, walk le access to shops and restaurants
Excellent
9,4
Pros: The hotel was right on the water and close to many attractions. The rooms were clean and the beds were very comfortable.
Excellent
10,0
Pros: The location, the personel is always available and happy to help.
Excellent
10,0
Pros: Friendly, professional staff. Great accommodations. Perfect location. Especially liked the on-site dining options.
Good
7,4
Pros: Great location. Very clean.
Good
7,7
Pros: Most everything was perfect
Excellent
9,7
Pros: Location and views from rooms
Good
6,5
Pros: The location, bed, and shower were perfect. The room size was great and the view of the river was beautiful. It's in walking distance of the Willis tower and sky gate.
Excellent
10,0
Pros: Great bedding, nice staff, open and big lobby. Great food options.
Good
6,2
Pros: It was a great location and the staff was very friendly.
Excellent
8,0
Pros: Spacious room
Okay
5,3
Pros: Nothing!!!! Because my credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!!
Mediocre
3,7
Pros: Bed linens and beds were comfy.
Good
7,3
Pros: The location was perfect! We were able to shop, enjoy the nightlife, and take in the Chicago Marathon. Everything was close by.
Okay
5,3
Pros: I liked the central location of the hotel.
Good
6,3
Pros: Location of the hotel was close to downtown and many activities
Excellent
8,0
Pros: I enjoyed the view of the Chicago River, watching the excursion boats, view of the Trump hotel.
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Cons: $self.cons
Good
6,4
Pros: $self.pros
Okay
4,8
Pros: Was ok Thanks
Okay
4,8
Pros: Comfort and the attention of the reception employees. The location is also excellent.
Good
6,0
Pros: Helpfull staff who answered all questions we had about the city.
Details
Reviews
Overall 8,5 Excellent
Based on 1 100 reviews
Cleanliness
8,7
Comfort
8,7
Location
9,2
Services
8,4
Staff
8,6
Value for money
7,6
4,2 Okay
Pros: Great location
Cons: WAY TOO OVER CROWDED, we didn't get the room we requested and had to change rooms the second night. Overall, not a great value for the money. I would stay elsewhere next time, since there is a ton of hotels in that area.
8,0 Excellent
Pros: Courteous staff, views of the water, walk le access to shops and restaurants
Cons: Internet cost
9,4 Excellent
Pros: The hotel was right on the water and close to many attractions. The rooms were clean and the beds were very comfortable.
Cons: The pool could use some upgrades, and it would of been nice if the rooms had a mini fridge for personal use, instead of a fridge stocked already with items that you have to purchase.
10,0 Excellent
Pros: The location, the personel is always available and happy to help.
Cons: The breakfast was not included
10,0 Excellent
Pros: Friendly, professional staff. Great accommodations. Perfect location. Especially liked the on-site dining options.
Cons:
7,4 Good
Pros: Great location. Very clean.
Cons: Only some reservations get access to the lounge where breakfast is served. What hotel only gives continental breakfast to some guests.
7,7 Good
Pros: Most everything was perfect
Cons: They want you to pay us$15 per day for wifi. Booo.
9,7 Excellent
Pros: Location and views from rooms
Cons: Pool was not always clean. Hair in pool made kids not want to swim.
6,5 Good
Pros: The location, bed, and shower were perfect. The room size was great and the view of the river was beautiful. It's in walking distance of the Willis tower and sky gate.
Cons: Parking is about 55 dollars for 24hrs, and about 14 for 30 minutes. There is no fridge in the room. There was no coffee in the room, as is supplied at lower end hotels. Because there are restaurants in the building, when we asked for recommendations on places to eat the staff would only recommend those places, which are overly expensive. No complimentary breakfast.
10,0 Excellent
Pros: Great bedding, nice staff, open and big lobby. Great food options.
Cons:
6,2 Good
Pros: It was a great location and the staff was very friendly.
Cons: I spent a lot of time looking for a room that would comfortably fit 3 adults. I was traveling with my 19 year old daughter and my 67 year old mother. I specifically booked and paid for a "triple room". When we got to the room there were 2 small double beds. Not at all what I expected for 3 adults or for $400 per night. Be very aware of what you are actually getting for your money. This was not at all comfortable for 3 regular sized adults. I will say everything else was fine but I felt very ripped off for what we paid vs. what we got. I could have booked a regular room anywhere for much less.
8,0 Excellent
Pros: Spacious room
Cons: Had to wait for my room
Heating went into cooling so too sensitive and could not control to heat only.
Bath tub did not drain well.
5,3 Okay
Pros: Nothing!!!! Because my credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!!
Cons: My credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!! Also... When making my reservation through Booking.com, the Sheraton Chicago didn't have my reservation in their system!!! Booking.com had to fax over my reservation twice, hence the double charge on my credit card!!!!
3,7 Mediocre
Pros: Bed linens and beds were comfy.
Cons: Motelish
7,3 Good
Pros: The location was perfect! We were able to shop, enjoy the nightlife, and take in the Chicago Marathon. Everything was close by.
Cons: The price was pretty high, but we stayed over Columbus Day/Chicago Marathon weekend so I guess that rooms were at a premium.
5,3 Okay
Pros: I liked the central location of the hotel.
Cons: I think the charge for internet-acces is ridiculous, the room-service sometimes took very long (1,5 hour) and they tried to charge me more than what I had originally booked for.
6,3 Good
Pros: Location of the hotel was close to downtown and many activities
Cons: I would like wireless internet in guest rooms (for free)
8,0 Excellent
Pros: I enjoyed the view of the Chicago River, watching the excursion boats, view of the Trump hotel.
6,4 Good
Cons: Additional price for fittness facilities ($12 per/person per day);Long-distance rates (over $10 per minute !!!), spring water provided in rooms - almost $6 per 1,89L bottle
4,8 Okay
Pros: Was ok Thanks
Cons: Dirty cutlery/plates left by the cleaning staff left in the passage for more than 24 hours.
4,8 Okay
Pros: Comfort and the attention of the reception employees. The location is also excellent.
Cons: The room was not clean. I found a dirty glass under the bed. Besides, dirty plates remained for long hours in front of the doors of some rooms. I really hope it was an exception: that´s why I keep on recommending the hotel.
6,0 Good
Pros: Helpfull staff who answered all questions we had about the city.
Cons: The rooms were somewhat old and in need of repair.. I expected more from a Sheraton hotel.
Located in the heart of the bustling River North district, Sheraton Grand Chicago is a urban sanctuary amid iconic attractions. Embrace refined comfort in stylishly appointed hotel accommodations enhanced by contemporary essentials like the ultra-comfortable Sheraton Signature Sleep Experience and striking views of the lake, river and Chicago cityscape. Delight your palate at our hotel restaurants, including Shula's Steak House and the laid-back Chicago Burger Company, open seasonally along the Riverwalk. Enjoy a coveted River North location near Michigan Avenue, Millennium Park, Navy Pier and the Magnificent Mile. Take advantage of 125,000 square feet of dynamic event space for meetings, conferences, weddings and social affairs. Wind down a satisfying day of business or sightseeing with an exhilarating workout in our modern fitness center or a refreshing swim in our sparkling pool. An urban gem in a storied travel destination, our Riverwalk hotel is the perfect home base for your visit to downtown Chicago.
Pool
Bicycle hire
Pets allowed on request. Charges may apply.
Fitness centre
Restaurant
Bar/Lounge
Child-friendly
Room service
Parking
Laundry service
Business centre
Airport shuttle
No smoking
Express check out
Wi-Fi
Air-conditioned
Storage available
The Embassy Suites Chicago Downtown hotel is only three blocks from Michigan Avenue's Magnificent Mile and walking distance from the American Girl Place, Water Tower Place, Chicago Merchandise Mart, Chicago Apparel Center, Loyola University, House of Blues, Chicago Museum of Contemporary Art and the Rush Street night life. This full-service upscale all-suite hotel is just a short cab ride from Navy Pier, Grant Park, the Art Institute of Chicago, Shedd Aquarium, Field Museum, Lincoln Park Zoo, McCormick Place, Soldier Field - home of the Chicago Bears, the United Center - home of the Chicago Bulls & Chicago Black Hawks, Wrigley Field - home of the Chicago Cubs and US Cellular Field - home of the Chicago White Sox. Guests of the Embassy Suites Chicago Downtown hotel stay in NEWLY RENOVATED spacious two-room suites and receive a free cooked-to-order breakfast and an evening manager's reception Mondays- Fridays. High-speed internet access is available throughout the hotel. A free trolley shuttle (seasonal) to popular Navy Pier is one block from the hotel as is the CTA Red Line subway serving both the Loop as well as both Wrigley Field (Cubs) and U.S. Cellular Field (White Sox) stadiums.
Overall 8,5 Excellent
Based on 469 reviews
All reviews
- All reviews
Excellent
10,0
Pros: Two rooms
refrigerator
breakfast
happy hour
staff
Excellent
8,5
Pros: Location, helpfulness of the staff
Okay
5,7
Pros: Happy hour and breakfast were nice.
Good
6,2
Okay
5,7
Pros: Great location.
Excellent
10,0
Pros: Free large breakfast
Okay
5,4
Pros: Amazing staff and very nice looking rooms. The pool was ok.
Excellent
10,0
Pros: Loved the open atrium, complimentary cooked to order breakfast, early evening cocktail and snack reception, cleanliness of the hotel and pool area. It really was a wonderful location and felt very friendly!
Good
7,7
Pros: The courtyard was marvelous. Breakfast was outstanding. The staff went out of their way to help the guests. Room service was great.
Excellent
8,0
Pros: I like that the door men say " welcome home" when they open the doors for you as you return to the hotel. I enjoyed the included breakfast and the central location. All staff was great; re friendly and helpful.
Good
6,0
Pros: I have stayed at the Embassy Suites Chicago near Navy Pier previously and I had wanted the experience of the Downtown hotel to compare. My experince at Downtown was excellent. I like the ease and convenience of its location. The staff are friendly as well.
Details
Reviews
Overall 8,5 Excellent
Based on 469 reviews
Cleanliness
8,7
Comfort
8,6
Location
9,3
Services
8,4
Staff
8,5
Value for money
8,1
10,0 Excellent
Pros: Two rooms
refrigerator
breakfast
happy hour
staff
Cons:
8,5 Excellent
Pros: Location, helpfulness of the staff
Cons: Somewhat disappointed by the free breakfast which 'hard closed' at 9.30..
5,7 Okay
Pros: Happy hour and breakfast were nice.
Cons: Our room was not clean! Stains on the pillows and towels and hairs in the bed linens. Bathroom was tiny!!!! We had stayed here before a couple years ago and it was a much nicer room and bathroom. Not impressed at all with the housekeeping... No attention to detail.
6,2 Good
Pros:
Cons: The arrangement of the lobby caused needless delay for check in.
5,7 Okay
Pros: Great location.
Cons: Long check-in despite using the mobile app in advance. Staff tried checking me into the wrong room (I have a common name).
No housekeeping one day (not sure how they entirely missed us).
Staff/hotel seemed clueless there was a marathon in Chicago.
10,0 Excellent
Pros: Free large breakfast
Cons: Free cocktails
5,4 Okay
Pros: Amazing staff and very nice looking rooms. The pool was ok.
Cons: Breakfast was over a little early.
My room had a continuing smell of fried chicken which we didn't have in the room.
Be careful when ordering from kayak. When I put my parameters in for my room to have a king suite with a sofa for three adults and a child; also to include parking. When I got to the room it was only a king bed so hey had to move me to a double bed room since they were sold out of king suites with sofa. My reservation was only down for two people and after my stay I received an email saying I am being charged extra for parking.
10,0 Excellent
Pros: Loved the open atrium, complimentary cooked to order breakfast, early evening cocktail and snack reception, cleanliness of the hotel and pool area. It really was a wonderful location and felt very friendly!
Cons:
7,7 Good
Pros: The courtyard was marvelous. Breakfast was outstanding. The staff went out of their way to help the guests. Room service was great.
Cons: The comforter for the bed was notwell made. The batting shifted to the foot of the bed during the night.
8,0 Excellent
Pros: I like that the door men say " welcome home" when they open the doors for you as you return to the hotel. I enjoyed the included breakfast and the central location. All staff was great; re friendly and helpful.
Cons: no
6,0 Good
Pros: I have stayed at the Embassy Suites Chicago near Navy Pier previously and I had wanted the experience of the Downtown hotel to compare. My experince at Downtown was excellent. I like the ease and convenience of its location. The staff are friendly as well.
Cons: I had provided my feedback already before checking out. Overall, everything was good.
The Embassy Suites Chicago Downtown hotel is only three blocks from Michigan Avenue's Magnificent Mile and walking distance from the American Girl Place, Water Tower Place, Chicago Merchandise Mart, Chicago Apparel Center, Loyola University, House of Blues, Chicago Museum of Contemporary Art and the Rush Street night life. This full-service upscale all-suite hotel is just a short cab ride from Navy Pier, Grant Park, the Art Institute of Chicago, Shedd Aquarium, Field Museum, Lincoln Park Zoo, McCormick Place, Soldier Field - home of the Chicago Bears, the United Center - home of the Chicago Bulls & Chicago Black Hawks, Wrigley Field - home of the Chicago Cubs and US Cellular Field - home of the Chicago White Sox. Guests of the Embassy Suites Chicago Downtown hotel stay in NEWLY RENOVATED spacious two-room suites and receive a free cooked-to-order breakfast and an evening manager's reception Mondays- Fridays. High-speed internet access is available throughout the hotel. A free trolley shuttle (seasonal) to popular Navy Pier is one block from the hotel as is the CTA Red Line subway serving both the Loop as well as both Wrigley Field (Cubs) and U.S. Cellular Field (White Sox) stadiums.
Pool
Fitness centre
Restaurant
Bar/Lounge
Child-friendly
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Wi-Fi
Air-conditioned
Storage available
Welcome to the Hilton Chicago, Chicago’s best address for business or leisure, where a $50 million rejuvenation provides you an environment where Classic meets Cool. The Hilton Chicago is located in the South Loop district of downtown Chicago, within walking distance of State Street and Magnificent Mile shopping, Financial District, Millennium Park, The Field Museum, Buckingham Fountain, Shedd Aquarium, Adler Planetarium and Soldier Field. Overlooking Grant Park, Lake Michigan and Museum Campus, Hilton Chicago is in walking distance of Soldier Field’s games and concerts, and near Pilsen neighborhood’s bar and restaurant scene. Hop on the 'L' to Chinatown or simply absorb the arts featured in Wabash Arts Corridor. Enjoy a soulful evening at Buddy Guy’s Legends. The Hilton Chicago is also convenient to noted learning institutions such as University of Chicago, Columbia College, Roosevelt University and DePaul University. The Hilton Chicago provides easy access steps from its doors to local transportation by taxi, public bus or train which takes you directly to the numerous dining and shopping options, a multitude of surrounding corporate or association based offices, or a day out at Wrigley Field - Cubs, Guaranteed Rate Field -White Sox and United Center - Bulls and Blackhawks. Business travelers enjoy the modern business conveniences of the Hilton Chicago. Those attending conventions and tradeshows will want to take advantage of the Hilton Chicago by being the closest downtown hotel to McCormick Place.
Overall 8,4 Excellent
Based on 1 256 reviews
All reviews
- All reviews
Good
7,7
Pros: Good room rate. Staff was very friendly.Very good location.
Excellent
9,4
Pros: Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room.
Okay
5,7
Pros: The location is great.
Excellent
8,8
Pros: Staff, room, location.
Excellent
10,0
Pros: It was all good! Great place!
Excellent
9,4
Pros: A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO.
Good
7,4
Pros: Liked:
- Location of the hotel, right on a Michigan Ave
- Professional staff
- Big and clean swimming pool
Did Not like:
- No laundromat facilities onsite (important for me with family of 5 and extended stay)
- Outrageous rate of $56.00 parking rate for 12+ hours
- Have to pay to use the exercise facilities
Excellent
10,0
Pros: If you are into architecture, this place will wow you. The intricacies of the interior decorations, the ornate massive stair case from the lobby to the second floor was something to behold. The rooms were a little tight but enough. Will definitely stay there again in my next trip to that city.
Excellent
8,0
Pros: The staff was friendly and remembered me by name.
Excellent
8,0
Pros: It's a grand old hotel with lots of services and a friendly helpful staff.
Excellent
8,8
Pros: The proximity to Grant Park is great!
Excellent
10,0
Pros: Good location
Good
6,3
Pros: This is a truly grand hotel, staffed by very competent and friendly people. There were good restaurants and entertainment right in the hotel, and the location was great for family outings. Our family were all very happy with the facilities (especially the two bathrooms!) and we would definitely return to this hotel.
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Cons: $self.cons
Good
6,3
Pros: Excellent customer service. 1) I signed up for 5-day internet access on the room console but realized that my laptop wouldn't be online. I called the front desk to cancel it, then I signed up again from my laptop. I was skeptical that they would double charge but they didn't. It was refreshing to know that someone is doing a job right. 2) I called the front desk b/c it was late at night and the guests next door were very noisy. They sent the security right away and asked them to keep the noise down. And it worked - they became quiet!
Good
6,0
Pros: The room was very clean.
Excellent
8,0
Pros: We enjoyed our stay very much.
Good
7,7
Pros: enjoyed our stay, liked the short distance to solider field, museums, and shopping. liked the restaurant choices as well.
Good
6,3
Pros: Helpful staff, location...lake view
Okay
4,8
Pros: $self.pros
Good
7,6
Pros: Clean, very comfortable beds, quiet room.
Okay
4,4
Pros: The entrance and lobby were elegant, and location adjacent to Grant Park worked well for Museums and Taste of Chicago.
Details
Reviews
Overall 8,4 Excellent
Based on 1 256 reviews
Cleanliness
8,5
Comfort
8,5
Location
9,2
Services
8,3
Staff
8,6
Value for money
7,5
7,7 Good
Pros: Good room rate. Staff was very friendly.Very good location.
Cons: Very disappointed that we were not informed of the very expensive over night parking fee.
9,4 Excellent
Pros: Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room.
Cons: Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!
5,7 Okay
Pros: The location is great.
Cons: The parking was difficult and $62!!! I am from Washington DC and am used to paying a premium for things... I don’t think I see the value in going here if you need to park a car.
8,8 Excellent
Pros: Staff, room, location.
Cons: Only one kiosk to get coffee in the morning. You need to fix this. There is no reason it should take 20 min to get a coffee and pastry in the morning.
10,0 Excellent
Pros: It was all good! Great place!
Cons:
9,4 Excellent
Pros: A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO.
Cons: The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.
7,4 Good
Pros: Liked:
- Location of the hotel, right on a Michigan Ave
- Professional staff
- Big and clean swimming pool
Did Not like:
- No laundromat facilities onsite (important for me with family of 5 and extended stay)
- Outrageous rate of $56.00 parking rate for 12+ hours
- Have to pay to use the exercise facilities
Cons:
10,0 Excellent
Pros: If you are into architecture, this place will wow you. The intricacies of the interior decorations, the ornate massive stair case from the lobby to the second floor was something to behold. The rooms were a little tight but enough. Will definitely stay there again in my next trip to that city.
Cons: Nothing.
8,0 Excellent
Pros: The staff was friendly and remembered me by name.
Cons: The room was much smaller than expected for the Hilton. Parking is OUTRAGEOUS!
8,0 Excellent
Pros: It's a grand old hotel with lots of services and a friendly helpful staff.
Cons: The place is getting pretty worn out, which gives it a feeling a shabbiness.
8,8 Excellent
Pros: The proximity to Grant Park is great!
Cons: Responsiveness to room requests were slow to non existent. I had to make three requests to have extra pillows delivered to my room (one request in person to the front desk staff, one to housekeeping, and one using the mobile app). I thought that was a bit excessive to get two extra pillows that I was told would be delivered the first time I walked down to the lobby and asked in person.
10,0 Excellent
Pros: Good location
Cons: Self park was full had to valet and it was way over priced
6,3 Good
Pros: This is a truly grand hotel, staffed by very competent and friendly people. There were good restaurants and entertainment right in the hotel, and the location was great for family outings. Our family were all very happy with the facilities (especially the two bathrooms!) and we would definitely return to this hotel.
6,3 Good
Pros: Excellent customer service. 1) I signed up for 5-day internet access on the room console but realized that my laptop wouldn't be online. I called the front desk to cancel it, then I signed up again from my laptop. I was skeptical that they would double charge but they didn't. It was refreshing to know that someone is doing a job right. 2) I called the front desk b/c it was late at night and the guests next door were very noisy. They sent the security right away and asked them to keep the noise down. And it worked - they became quiet!
Cons: The bed was a little too soft and the room was small.
6,0 Good
Pros: The room was very clean.
Cons: I did not like having to pay for use of the internet.
8,0 Excellent
Pros: We enjoyed our stay very much.
Cons:
7,7 Good
Pros: enjoyed our stay, liked the short distance to solider field, museums, and shopping. liked the restaurant choices as well.
Cons: high prices of beverages for the room and food was expensive.
6,3 Good
Pros: Helpful staff, location...lake view
Cons:
4,8 Okay
Cons: Upon arrival, I was told that the King room that I boooked was not available, I was offered a room with 2 dbl beds, I pressed the issue and was given a king room. The iron in the room was defective, the replacement iron required scissors in order to cut the restraint on the plug, the iron fiasco caused us to be late for our dinner reservations.
7,6 Good
Pros: Clean, very comfortable beds, quiet room.
Cons: Parking is very expensive; $55/24 hours
4,4 Okay
Pros: The entrance and lobby were elegant, and location adjacent to Grant Park worked well for Museums and Taste of Chicago.
Cons: The rooms were tiny (not unexpected from an historic city hotel) and the decor was somewhat drab. The fixtures were of lower quality than expected. Cleanliness was an issue; there was a plastic bag with a coffee filter hanging from the door handle when we arrived, had a dirty ice bucket, and the soap dish in the shower wasn't cleaned. One final little irritation - the room door handles had a sharp feature along the upper edge that was annoying, even a little painful if you pulled hard on the handle. There was an in-room bar, but no fridge (I thought it was supposed to have) and the hours for pool access were too short. I also think charging extra to use their fitness room is just silly in this era. Serious updates needed!
Welcome to the Hilton Chicago, Chicago’s best address for business or leisure, where a $50 million rejuvenation provides you an environment where Classic meets Cool. The Hilton Chicago is located in the South Loop district of downtown Chicago, within walking distance of State Street and Magnificent Mile shopping, Financial District, Millennium Park, The Field Museum, Buckingham Fountain, Shedd Aquarium, Adler Planetarium and Soldier Field. Overlooking Grant Park, Lake Michigan and Museum Campus, Hilton Chicago is in walking distance of Soldier Field’s games and concerts, and near Pilsen neighborhood’s bar and restaurant scene. Hop on the 'L' to Chinatown or simply absorb the arts featured in Wabash Arts Corridor. Enjoy a soulful evening at Buddy Guy’s Legends. The Hilton Chicago is also convenient to noted learning institutions such as University of Chicago, Columbia College, Roosevelt University and DePaul University. The Hilton Chicago provides easy access steps from its doors to local transportation by taxi, public bus or train which takes you directly to the numerous dining and shopping options, a multitude of surrounding corporate or association based offices, or a day out at Wrigley Field - Cubs, Guaranteed Rate Field -White Sox and United Center - Bulls and Blackhawks. Business travelers enjoy the modern business conveniences of the Hilton Chicago. Those attending conventions and tradeshows will want to take advantage of the Hilton Chicago by being the closest downtown hotel to McCormick Place.
Pool
Pets allowed on request. Charges may apply.
Fitness centre
Restaurant
Bar/Lounge
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Wi-Fi
Air-conditioned
Storage available
With a stay at InterContinental Chicago Magnificent Mile, you'll be centrally located in Chicago, within a 10-minute walk of Water Tower Place and Grant Park. Featured amenities include a business center, express check-in, and express check-out. This hotel has 25 meeting rooms available for events.
Overall 8,3 Excellent
Based on 2 737 reviews
All reviews
- All reviews
Good
7,1
Pros: Location is superb
Excellent
10,0
Pros: Is the best, perfect ubication
Excellent
9,7
Pros: From the moment you pull up in front of the InterContinental you know you've made a wise choice. A friendly, suited doorman opened the cab door and welcomed us into the beautiful lobby decorated with a 4-story Christmas tree. We checked in and an exceptionally friendly clerk, Mariana, made sure we were given a quiet corner room, per our request. Our room was clean, spacious, and newly renovated - but not overdone. The wi-fi was fast, the bathroom toiletries lovely, and the room was quiet. Stop and see the pool -- it is the original, and its gorgeous. How often do you see chandeliers over a swimming pool that once boasted Esther Williams as a swimmer? Best of all, the location. Between Ontario Street and the Chicago Tribune, right before the river -- perfect!
Good
6,5
Pros: Pretty hotel with nice location
Excellent
10,0
Pros: Everything was fantastic and the location is perfect
Good
6,0
Good
6,5
Pros: Great staff
Mediocre
3,4
Pros: - The location on the Magnificent Mile, Michigan Avenue, is great and clearly what the hotel is counting on to cover for all of the shortcomings in the hotel.
Good
7,1
Pros: Location is great, staff professional and helpful.
Excellent
8,5
Excellent
10,0
Pros: This Intercontinental is in a great location on the Magnificent Mile. The rooms are spacious and the bed and bathrooms are nicely updated. The pool was very nice as well. I would recommend the valet if you are staying a over 24 hours they have a flare rate and you can leave and come back. Parking around the area is just as expensive but you can't leave and comeback. They also gave me late checkout of 2 PM.
Excellent
8,5
Pros: location
Good
6,3
Pros: location, food, staff
Okay
5,0
Pros: Please write at least 15 words
Good
6,3
Pros: Proximity to a conference I was attending and shopping
Good
7,6
Pros: We got upgraded to the "historic tower". The room had a beautiful view and was very quiet
Good
6,0
Pros: there is a wonderful wine bar in the hotel
Details
Reviews
Overall 8,3 Excellent
Based on 2 737 reviews
Cleanliness
8,6
Comfort
8,4
Location
9,5
Services
8,2
Staff
8,5
Value for money
7,5
7,1 Good
Pros: Location is superb
Cons: Called front desk multiple time , and no one answered, was given the wrong room. No apologies or response despite sending them internal message.
Rooms are small and parking at $71/ day is not fair.
10,0 Excellent
Pros: Is the best, perfect ubication
Cons:
9,7 Excellent
Pros: From the moment you pull up in front of the InterContinental you know you've made a wise choice. A friendly, suited doorman opened the cab door and welcomed us into the beautiful lobby decorated with a 4-story Christmas tree. We checked in and an exceptionally friendly clerk, Mariana, made sure we were given a quiet corner room, per our request. Our room was clean, spacious, and newly renovated - but not overdone. The wi-fi was fast, the bathroom toiletries lovely, and the room was quiet. Stop and see the pool -- it is the original, and its gorgeous. How often do you see chandeliers over a swimming pool that once boasted Esther Williams as a swimmer? Best of all, the location. Between Ontario Street and the Chicago Tribune, right before the river -- perfect!
Cons: When we stepped off the elevator the rug was worn and shabby. This was our only complaint about the decor.
6,5 Good
Pros: Pretty hotel with nice location
Cons: Thin walls. Noisy halls. Some staff friendly but others not. Got a good deal but wouldn't pay full price for tiny room. Bathroom needs updating/ more thorough cleaning (shower curtain ripped and some mold on end of shower curtain rod)
10,0 Excellent
Pros: Everything was fantastic and the location is perfect
Cons:
6,0 Good
Pros:
Cons: WiFi was not working
6,5 Good
Pros: Great staff
Cons: The walls are paper thin so our extremely loud neighbors were a bit much
3,4 Mediocre
Pros: - The location on the Magnificent Mile, Michigan Avenue, is great and clearly what the hotel is counting on to cover for all of the shortcomings in the hotel.
Cons: My husband and I recently completed a 3 night stay at the InterContinental Chicago Magnificent Mile, unfortunately, we were quite disappointed in the hotel.
- No recognition for Spire Ambassador status which should have gotten me a room upgrade but did not, even though staff assured me we had been given one. Why lie about it?
- Room (Grand Tower King Suite) was in need of refurbishment with peeling wallpaper and paint.
- Climate controls did not actually do anything to control the too hot nature of the room.
- Bathroom was ridiculously small and for a suite had just a shower over a bathtub with a yucky shower curtain.
- Most of the staff were quite friendly but checking in took a very long time and I have my doubts that they were trained adequately.
- Management was indifferent and lacked good customer service skills, which makes for a poor showing to loyal customers.
- Room service was not great and they didn't even bring us a glass of water with our meals.
7,1 Good
Pros: Location is great, staff professional and helpful.
Cons: Room was cramped, room service breakfast was HUGELY expensive not to mention over cooked and arrived cold. And who chose the hall carpet? No one in my party could understand the choice. Unattractive and at first glance looks as though it is worn and needs replacement. Not a great impression.
8,5 Excellent
Pros:
Cons: Checked in at 7:00 PM and assigned room had not been cleaned and still had previous guests things in the room. After trips up and down with luggage, another room assigned.
10,0 Excellent
Pros: This Intercontinental is in a great location on the Magnificent Mile. The rooms are spacious and the bed and bathrooms are nicely updated. The pool was very nice as well. I would recommend the valet if you are staying a over 24 hours they have a flare rate and you can leave and come back. Parking around the area is just as expensive but you can't leave and comeback. They also gave me late checkout of 2 PM.
Cons:
8,5 Excellent
Pros: location
Cons: need sound proof windows,,,,could hear sirens all night
6,3 Good
Pros: location, food, staff
Cons: too much noise early in the morning, room make-up very late and superficial
5,0 Okay
Pros: Please write at least 15 words
Cons:
6,3 Good
Pros: Proximity to a conference I was attending and shopping
Cons:
7,6 Good
Pros: We got upgraded to the "historic tower". The room had a beautiful view and was very quiet
Cons:
6,0 Good
Pros: there is a wonderful wine bar in the hotel
Cons:
With a stay at InterContinental Chicago Magnificent Mile, you'll be centrally located in Chicago, within a 10-minute walk of Water Tower Place and Grant Park. Featured amenities include a business center, express check-in, and express check-out. This hotel has 25 meeting rooms available for events.
Golf
Pool
Pets allowed on request. Charges may apply.
Spa
Fitness centre
Restaurant
Bar/Lounge
Child-friendly
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
The Palmer House Hilton - The Chicago Hotel The World Knows Best Welcome to The Palmer House: a Hilton Hotel - an iconic, world-class downtown Chicago hotel and gateway to Chicago's rejuvenated Loop scene. A modern Chicago grand hotel, the Palmer House is a lively destination within walking distance of the best attractions the city of Chicago has to offer like Millennium Park, Grant Park, Lake Michigan, the Art Institute of Chicago, the theater district, and the Magnificent Mile. Representing a locale close to the best of the city's offerings, shopping on the famed State Street and Jeweler's Row on Wabash Avenue. The Palmer House Hilton Destination: Jay Pritzker Pavilion at Millennium Park, The School of the Art Institute of Chicago, Macy's on State Street, Shopping on the "Mag Mile", Sears Tower, Bank of America Theatre, Chicago Theatre, Oriental Theatre, Goodman Theatre, Chicago Symphony Orchestra, Lyric Opera, Chicago Architecture Foundation, Shedd Aquarium, Field Museum, Adler Planetarium, Spertus Institute of Jewish Studies, Navy Pier, John Hancock Observatory, McCormick Place Convention Center, Chicago Water Tower. The Palmer House Hilton Hotel Location: Museum of Science and Industry, Lincoln Park Zoo, Peggy Notebaert Nature Museum, Brookfield Zoo, Chicago Botanic Garden. The Palmer House Hilton hotel is also a short train or bus ride from U.S. Cellular Field, home of the Chicago White Sox, Wrigley Field, home of the Chicago Cubs, Soldier Field, home of the Chicago Bears, and the United Center, home of the Chicago Bulls and Chicago Blackhawks. As the longest continuously operating hotel in North America, The Palmer House Hilton hotel in Chicago, Illinois has been the destination of choice for every U.S. president since Ulysses S. Grant, world leaders and dignitaries, celebrities, and Chicago's movers-and-shakers. Catering to on-the-go visitors who expect the finest in dining, entertainment and services, the Palmer House is a luxury Chicago hotel that transcends generations with a modern twist on its rich traditions. The Palmer House Hilton Hotel Luxury: Lavishly renovated guest rooms and suites, Upscale furnishings and lush hospitality suites for events, Lockwood, a critically acclaimed "Luxe-dining" restaurant rooted in French and Italian traditions, offering an upscale dining experience as well as business breakfast and lunch seven days a week, Experience Potter's Lounge, a place for legendary cocktailing in the Loop to meet for sophisticated, but relaxed, conversation over drinks, A new Lobby Bar for cocktails and light fare before dinner or the theatre, Walk to State Street retail shopping, Health Club by Precor (usage fee) and a complimentary indoor pool & whirlpool, A highly-trained, award-winning Event and Service Teams for meetings and events, New retail stores on the street level, New on-site Valet Parking, Executive Level that offers virtually "a hotel within a hotel" with a long list of special amenities suited for that busy executive, A self-contained 7th floor conference rooms include thirty-eight function rooms which can accommodate virtually every business need. The Palmer House Hilton Hospitality From the famous Empire Room to the prestigious Grand and State ballrooms, the Palmer House caters to the city's finest social events and meetings. The guest rooms and suites match the hotel's French Baroque styling with metropolitan flair. An architectural wonder in the heart of Chicago, the Palmer House is a sophisticated urban destination that meets the needs of the modern traveler, meetings attendees and Chicagoans alike. With the exceptional service you require and Chicago's most popular Chicago attractions just outside your door, the Palmer House hotel is ready to welcome and host you. Travel should take you places.
Overall 8,3 Excellent
Based on 2 189 reviews
All reviews
- All reviews
Excellent
10,0
Pros: We visited Chicago to see Hamilton. The hotel is in a great location, within walking distance to restaurants and attractions, very close to the Private Bank Theater where Hamilton is playing. We arrived slightly early and worried about getting into our room, but the staff were able to accommodate us. All the staff we encountered were extremely friendly. The self-park was included in our stay and very convenient. We had a king bed room which was very nice and clean. Overall very pleased!
Okay
4,8
Excellent
9,7
Pros: Over all convenience
Excellent
9,7
Pros: The room was very clean. The hotel had many amenities and provided a comfortable home away from home.
Excellent
8,8
Pros: When I called for help with the Internet, I quickly received explicit instructions how to fix the problem. After I thanked them and hung up, I followed the directions and it worked immediately. 5 minutes later, the person who had helped me called me back to make sure I was able to solve the problem. That has NEVER happened to me in 40 years of travel. Extraordinary service that made a HUGE positive impression on me.
Excellent
8,5
Pros: Location was excellent. Staff very kind and attentive, specially the concierge.
Excellent
8,2
Pros: The lobby is amazing.
Okay
4,0
Pros: Lobby
Excellent
9,1
Pros: Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air.
Excellent
8,8
Pros: Great hotel
Mediocre
2,0
Excellent
9,4
Pros: Amazing location and historic facility. The room was comfortable and well appointed, even if some of the features were a bit dated.
Good
7,3
Pros: Had a great stay. The have stayed at the Palmer House twice and both times I have been lucky enough to have a renovated room; during this stay I was on the 20th fl. My collegues were not so lucky and in fact were dissapointed with their rooms and the cleanliness of the actual floor they stayed on (19th).
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Cons: $self.cons
Excellent
8,0
Pros: The room was large and comfortable. The bed was great.
Good
6,3
Pros: Decor
Good
6,3
Pros: Great location and design, historic building
Good
7,2
Pros: The room
Okay
5,7
Pros: Location. Housekeeper. Shampoo & Conditioner.
Good
6,6
Pros: great hotel, wonderful decor, great location, Old world charm with modern elegence! Would stay at again and again
Good
7,2
Pros: Lobby is beautiful and very elegant. Location is very convenient -- walking distance to train, Art Institute, theater, park, river.. Very quiet.
Good
6,4
Pros: Central location + price.
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Cons: $self.cons
Good
6,0
Pros: Great location to resturants,theater,and shopping
Details
Reviews
Overall 8,3 Excellent
Based on 2 189 reviews
Cleanliness
8,4
Comfort
8,3
Location
9,4
Services
8,0
Staff
8,4
Value for money
7,4
10,0 Excellent
Pros: We visited Chicago to see Hamilton. The hotel is in a great location, within walking distance to restaurants and attractions, very close to the Private Bank Theater where Hamilton is playing. We arrived slightly early and worried about getting into our room, but the staff were able to accommodate us. All the staff we encountered were extremely friendly. The self-park was included in our stay and very convenient. We had a king bed room which was very nice and clean. Overall very pleased!
Cons:
4,8 Okay
Pros:
Cons: Old rooms with unreliable HVAC systems. AC stuck at 65*F and had a freezing stay. Guest hotline a joke. Service engineer nice but basically told me at 10pm that the room would take hours to earm up to 70 degrees.
9,7 Excellent
Pros: Over all convenience
Cons: No coffee in the Room
9,7 Excellent
Pros: The room was very clean. The hotel had many amenities and provided a comfortable home away from home.
Cons: I was approached by beggars both in front of the hotel (on the sidewalk) and in the hotel lobby. It would have been nice for security to be a bit tighter.
8,8 Excellent
Pros: When I called for help with the Internet, I quickly received explicit instructions how to fix the problem. After I thanked them and hung up, I followed the directions and it worked immediately. 5 minutes later, the person who had helped me called me back to make sure I was able to solve the problem. That has NEVER happened to me in 40 years of travel. Extraordinary service that made a HUGE positive impression on me.
Cons: The electronic pad in the room which offered a lot of information about the hotel and the neighborhood did not work when I tried to use it....probably because the hotel’s systems had gone down a few hours before we checked in. It worked the following morning. The Check-in lines were very long, but moved fairly quickly and staff did a good job handling it. This was nobody’s fault.
8,5 Excellent
Pros: Location was excellent. Staff very kind and attentive, specially the concierge.
Cons: The mattress is kind of soft. Lines in the reception are a bit chaotic.
The lobby is spectacular but the seating is not very inviting.
8,2 Excellent
Pros: The lobby is amazing.
Cons:
4,0 Okay
Pros: Lobby
Cons: The room was not want I expected for a 4 star hotel. My room gave the impression of a neglected hotel. By chance I looked behind the tv stand and found a mountain of dust, dirt and debris. The bathroom was uninviting at best. On one day of my stay house keeping did not clean my room. I will not book this hotel in the future.
9,1 Excellent
Pros: Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air.
Cons: The wall paper was peeling in the bathroom.
8,8 Excellent
Pros: Great hotel
Cons: Better mattress and pillows
2,0 Mediocre
Pros:
Cons: Very small rooms and poor room service.
9,4 Excellent
Pros: Amazing location and historic facility. The room was comfortable and well appointed, even if some of the features were a bit dated.
Cons: Some of the details were a bit dated (limited elevator services to various floors), and a large hotel can mean a long walk to your room, but we still loved it!
7,3 Good
Pros: Had a great stay. The have stayed at the Palmer House twice and both times I have been lucky enough to have a renovated room; during this stay I was on the 20th fl. My collegues were not so lucky and in fact were dissapointed with their rooms and the cleanliness of the actual floor they stayed on (19th).
8,0 Excellent
Pros: The room was large and comfortable. The bed was great.
Cons: The main restaurant is too expensive - would have liked a different choice.
6,3 Good
Pros: Decor
Cons: Terrible service for underground parking garage. Manager was not attentive and very mean.
6,3 Good
Pros: Great location and design, historic building
Cons: The heating didn't work very well
7,2 Good
Pros: The room
Cons: No coffee maker in the room
5,7 Okay
Pros: Location. Housekeeper. Shampoo & Conditioner.
Cons: Unfriendly Servers, very bad check-in experience. Few Elevators, have to wait for a long time.
6,6 Good
Pros: great hotel, wonderful decor, great location, Old world charm with modern elegence! Would stay at again and again
Cons: Food was too pricey for breakfast and staff could have been more friendly
7,2 Good
Pros: Lobby is beautiful and very elegant. Location is very convenient -- walking distance to train, Art Institute, theater, park, river.. Very quiet.
Cons: Lockwood Restaurant was disappointing, at least for breakfast.
6,4 Good
Pros: Central location + price.
6,0 Good
Pros: Great location to resturants,theater,and shopping
Cons: No refriderator, and coffee pot.
The Palmer House Hilton - The Chicago Hotel The World Knows Best Welcome to The Palmer House: a Hilton Hotel - an iconic, world-class downtown Chicago hotel and gateway to Chicago's rejuvenated Loop scene. A modern Chicago grand hotel, the Palmer House is a lively destination within walking distance of the best attractions the city of Chicago has to offer like Millennium Park, Grant Park, Lake Michigan, the Art Institute of Chicago, the theater district, and the Magnificent Mile. Representing a locale close to the best of the city's offerings, shopping on the famed State Street and Jeweler's Row on Wabash Avenue. The Palmer House Hilton Destination: Jay Pritzker Pavilion at Millennium Park, The School of the Art Institute of Chicago, Macy's on State Street, Shopping on the "Mag Mile", Sears Tower, Bank of America Theatre, Chicago Theatre, Oriental Theatre, Goodman Theatre, Chicago Symphony Orchestra, Lyric Opera, Chicago Architecture Foundation, Shedd Aquarium, Field Museum, Adler Planetarium, Spertus Institute of Jewish Studies, Navy Pier, John Hancock Observatory, McCormick Place Convention Center, Chicago Water Tower. The Palmer House Hilton Hotel Location: Museum of Science and Industry, Lincoln Park Zoo, Peggy Notebaert Nature Museum, Brookfield Zoo, Chicago Botanic Garden. The Palmer House Hilton hotel is also a short train or bus ride from U.S. Cellular Field, home of the Chicago White Sox, Wrigley Field, home of the Chicago Cubs, Soldier Field, home of the Chicago Bears, and the United Center, home of the Chicago Bulls and Chicago Blackhawks. As the longest continuously operating hotel in North America, The Palmer House Hilton hotel in Chicago, Illinois has been the destination of choice for every U.S. president since Ulysses S. Grant, world leaders and dignitaries, celebrities, and Chicago's movers-and-shakers. Catering to on-the-go visitors who expect the finest in dining, entertainment and services, the Palmer House is a luxury Chicago hotel that transcends generations with a modern twist on its rich traditions. The Palmer House Hilton Hotel Luxury: Lavishly renovated guest rooms and suites, Upscale furnishings and lush hospitality suites for events, Lockwood, a critically acclaimed "Luxe-dining" restaurant rooted in French and Italian traditions, offering an upscale dining experience as well as business breakfast and lunch seven days a week, Experience Potter's Lounge, a place for legendary cocktailing in the Loop to meet for sophisticated, but relaxed, conversation over drinks, A new Lobby Bar for cocktails and light fare before dinner or the theatre, Walk to State Street retail shopping, Health Club by Precor (usage fee) and a complimentary indoor pool & whirlpool, A highly-trained, award-winning Event and Service Teams for meetings and events, New retail stores on the street level, New on-site Valet Parking, Executive Level that offers virtually "a hotel within a hotel" with a long list of special amenities suited for that busy executive, A self-contained 7th floor conference rooms include thirty-eight function rooms which can accommodate virtually every business need. The Palmer House Hilton Hospitality From the famous Empire Room to the prestigious Grand and State ballrooms, the Palmer House caters to the city's finest social events and meetings. The guest rooms and suites match the hotel's French Baroque styling with metropolitan flair. An architectural wonder in the heart of Chicago, the Palmer House is a sophisticated urban destination that meets the needs of the modern traveler, meetings attendees and Chicagoans alike. With the exceptional service you require and Chicago's most popular Chicago attractions just outside your door, the Palmer House hotel is ready to welcome and host you. Travel should take you places.
Pool
Pets allowed on request. Charges may apply.
Spa
Fitness centre
Restaurant
Bar/Lounge
Room service
Parking
Laundry service
Business centre
Airport shuttle
No smoking
Express check out
Wi-Fi
Air-conditioned
Storage available
Originally built to accommodate visitors to the Worlds Colombian Exposition in 1893, the guest rooms and suites of the Congress Plaza Hotel are truly spacious by todays standards. There are a total of 870 guest accommodations, including 36 deluxe suites, many of which overlook the beautiful waters of Lake Michigan. High speed internet in guest rooms is complimentary. Wireless internet in the lobby IS free for all registered guests. Adult rates start at age 15 and older for a fee of $20 additional per person. Smoking rooms are based on availability at check in. Iron/Ironing board & Hairdryer & safe deposit box in all guest rooms.Overnite Valet parking is $52.00. parking at next door garage is $46.00. HANDICAP ACCESSIBLE ROOMS AVAILABLE
Overall 7,7 Good
Based on 6 111 reviews
All reviews
- All reviews
Excellent
8,8
Pros: I loved the location and history of this hotel. It wasn’t fancy but it was clean and the bed was very comfortable.
Mediocre
3,4
Pros: Location
Okay
4,2
Pros: Bed was comfortable
Excellent
8,0
Pros: Location location location. Walking distance to airport train.
Excellent
9,4
Pros: What a grand old lady this hotel is. Soak up the ambience and the history and enjoy the great location.
Excellent
8,0
Pros: Building very nice. Location excellente
Okay
4,2
Pros: location
Excellent
8,5
Pros: The bed was great as were the amenities. The hotel is lovely and spacious. When I commented in a different review that I was surprised not to have been offered an upgrade in a very slow time, I was immediately given one. Our 3 night stay was very pleasant.
Excellent
8,2
Pros: Stayed here again bc it’s location. Close to downtown attractions and the train
Good
6,0
Pros: Good location
Good
7,4
Pros: Location was great and the room was nice
Good
6,5
Pros: My message light was on on my phone and i called the desk 5 times and they said they would turn it off and they never did. For me it is the little things that irritate me when it comes to service. Do what you say you are going to do. The book int he room says the shop int he lobby is open until 10pm but it was closed at 7pm and then the next day it was closed at 4pm. Again, frustrating.
Excellent
8,0
Pros: very nice and helpful staff, very good exercise and game rooms
Okay
4,7
Pros: Its position is very well, and the room's style is very old.
Okay
4,3
Good
6,0
Pros: This hotel is more than 100 years old. The rooms are furnished with antique-style furniture which gives a warm atmosphere. The rooms in the front of the hotel have a nice view of lake Michigan.
Okay
4,0
Pros: location
Okay
5,6
Pros: very nice
Good
6,0
Pros: The hotel location is very good. Room was comfortable, the cleaners were very good.
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Cons: $self.cons
Okay
4,4
Pros: location
Okay
4,8
Pros: conveniently situated
Okay
5,6
Pros: Very large room, comfortable bed, good view
Details
Reviews
Overall 7,7 Good
Based on 6 111 reviews
Cleanliness
7,7
Comfort
7,6
Location
9,2
Services
7,1
Staff
7,8
Value for money
7,2
8,8 Excellent
Pros: I loved the location and history of this hotel. It wasn’t fancy but it was clean and the bed was very comfortable.
Cons: I really wish they had water available in the lobby. They had containers out there but they never had water in them at all for the three days we were there.
3,4 Mediocre
Pros: Location
Cons: Bed was super hard, room was way too hot, stay was not friendly at all.
4,2 Okay
Pros: Bed was comfortable
Cons: Hotel is very dated. The room doors are original to the building and look nearly 100 years old. However, they are banged up and painted over 1000 times. Carpet is tired. You can’t control the temperature in your room. Walls are thin. It’s a cheap renovation overall with poor taste in furnishings and an indifferent staff. This hotel should be gutted and redeveloped then it has a shot because the location is quite good.
8,0 Excellent
Pros: Location location location. Walking distance to airport train.
Cons: Breakfast and hot water in the rooms.
9,4 Excellent
Pros: What a grand old lady this hotel is. Soak up the ambience and the history and enjoy the great location.
Cons: Make no doubt this place old, but beautiful. The pipes creak, the elevators break down occasionally but definitely great value for money considering her location.
8,0 Excellent
Pros: Building very nice. Location excellente
Cons: The room cleanless needs improve.
4,2 Okay
Pros: location
Cons: the customer service could be improved. My Expedia reservation took a while, I sat in the lobby for a while (this was okay), but afterwards they charged double, and I had to call 3 times, and involved Expedia team to have the issue solved and get the reimbursement.
8,5 Excellent
Pros: The bed was great as were the amenities. The hotel is lovely and spacious. When I commented in a different review that I was surprised not to have been offered an upgrade in a very slow time, I was immediately given one. Our 3 night stay was very pleasant.
Cons: Many of the staff seemed indifferent to us as customers. Only after my poor review did the front desk take any interest in us and even then there were no smiles. The maintenance man we met on the elevator seemed to be the only person happy to work there.
8,2 Excellent
Pros: Stayed here again bc it’s location. Close to downtown attractions and the train
Cons: Housekeeping
6,0 Good
Pros: Good location
Cons: This hotel really needs an update, some of the I fraturfture is so old in the rooms and it’s been the same the last decade I’ve stayed there.
7,4 Good
Pros: Location was great and the room was nice
Cons: No parking. The price was good but the parking was not included, it and was about $50 a night so it kind of defeated the purpose of getting a good deal.
6,5 Good
Pros: My message light was on on my phone and i called the desk 5 times and they said they would turn it off and they never did. For me it is the little things that irritate me when it comes to service. Do what you say you are going to do. The book int he room says the shop int he lobby is open until 10pm but it was closed at 7pm and then the next day it was closed at 4pm. Again, frustrating.
Cons:
8,0 Excellent
Pros: very nice and helpful staff, very good exercise and game rooms
Cons: nothing comes to mind
4,7 Okay
Pros: Its position is very well, and the room's style is very old.
Cons: the room's smell is not well.
4,3 Okay
Pros:
Cons: The hotel needs to do work work on the rooms... tooo old
6,0 Good
Pros: This hotel is more than 100 years old. The rooms are furnished with antique-style furniture which gives a warm atmosphere. The rooms in the front of the hotel have a nice view of lake Michigan.
Cons: The historic character of the building also has a downside: my bathroom was quite small and old, although it was very clean.
4,0 Okay
Pros: location
Cons: too expensive, do not have free internet access
5,6 Okay
Pros: very nice
Cons: some facilities are too old
6,0 Good
Pros: The hotel location is very good. Room was comfortable, the cleaners were very good.
4,4 Okay
Pros: location
Cons: pretty old
4,8 Okay
Pros: conveniently situated
Cons: restaurant breakfast is skimpy, expensive and badly cooked and served. Hot water takes 5 minutes before itv reaches the room.
5,6 Okay
Pros: Very large room, comfortable bed, good view
Cons: No business facilities - ie no access to a computer if not carrying a laptop
Originally built to accommodate visitors to the Worlds Colombian Exposition in 1893, the guest rooms and suites of the Congress Plaza Hotel are truly spacious by todays standards. There are a total of 870 guest accommodations, including 36 deluxe suites, many of which overlook the beautiful waters of Lake Michigan. High speed internet in guest rooms is complimentary. Wireless internet in the lobby IS free for all registered guests. Adult rates start at age 15 and older for a fee of $20 additional per person. Smoking rooms are based on availability at check in. Iron/Ironing board & Hairdryer & safe deposit box in all guest rooms.Overnite Valet parking is $52.00. parking at next door garage is $46.00. HANDICAP ACCESSIBLE ROOMS AVAILABLE
Golf
Fitness centre
Restaurant
Bar/Lounge
Room service
Parking
Laundry service
Business centre
Airport shuttle
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
We are a 100 Percent Non-Smoking Facility. Built in 1928 as the Harrison Hotel, the Travelodge Hotel Downtown has been a mainstay for generations in the area of Chicago now known as the South Loop. Featuring the charm and ambience of Chicago along with comfortable affordable accommodations, Travelodge Hotel Downtown Chicago is just the place to make your stay an unforgettable experience. Strategically located, Travelodge Hotel Downtown Chicago enjoys easy access to Chicagos Loop area shopping, theatres, museums, and most of the famous tourist attractions such as McCormick Place, Willis Tower Formerly Sears Tower, Grant Park, Millennium Park, Navy Pier, Lake Michigan and others. The hotel offers well-equipped accommodations with conveniences that are sure to satisfy your needs. Enjoy our 2 on-site restaurants. For the discerning business travelers, there is a well equipped business center. We offer full amenities to accommodate our customers needs. In-Room Coffee makers, Voice mail, High-Speed Internet Access, In-Room Safes, Cable Television are among the amenities you will find. Must be 21 yrs of age or older to check in. Let us know how we can help to accommodate your needs and to make your stay more comfortable and relaxing. Please Note Our Hotel does NOT operate a Free Airport Shuttle. There is a shuttle available through an outside source for a fee. Daily Charge for Off Site Parking.
Overall 7,1 Good
Based on 1 445 reviews
All reviews
- All reviews
Excellent
8,2
Pros: The room was a good size-a bit plain, but comfortable. The entry/exit to Grant Park for the Chicago Marathon was directly across the street. You couldn't put this building in a better place. Great location.
Excellent
9,1
Pros: Location and price we're excellent. It was walking distance to soldier Field, and most other attractions downtown. It was old and decor was very dated but it was very clean and bed was comfortable.
Excellent
9,1
Pros: Check in was quick and easy, the staff was friendly. The location is very close to Grant Park and the lake. The room was kept clean and neat.
Excellent
8,8
Pros: It was everything I needed in a great location. A no frills deal for a business trip. Walking distance to Millennium Park. Amazing price for a downtown motel.
Good
6,8
Pros: the location and access to red line and sights
Good
7,1
Pros: Location.
Okay
5,1
Pros: Clean room, hallway, and downstairs facilities. Friendly & well informed staff. Three medium sized elevators.
Excellent
8,0
Pros: Downtown and close for new years safety. Staff were very nice
Good
6,2
Good
7,1
Pros: Location - close to downtown
Mediocre
3,1
Pros: Location
Excellent
10,0
Pros: No breakfast available.
Okay
4,0
Pros: Helpful front desk
Mediocre
3,0
Pros: The wireless Internet connection was very good.
Okay
5,7
Pros: The hotel still had a feel of a hotel from the 50’s, which was a charm factor.
Good
6,0
Pros: We like the proximity of the hotel in Chicago to be able to gain access to attractions - open-top bus tour stop nearby and a good quality fast-food outlet in the hotel.
Okay
5,0
Pros: It was a convenient city location which filled a need. It all felt a bit old & dated but otherwise ok for its purpose.
Okay
4,4
Pros: Central location
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Okay
4,4
Pros: Location- very convenient to Chicago tourist attractions. Everyone was friendly, even if a lot of the staff didn't have pertinent information.
Okay
5,2
Pros: how close it was to everything we wanted to do, we could walk to Millennium Park, Grant Park, coffee shops, shopping & places to eat. Other attractions were only a short taxi ride away (Navy Pier & Shedd Aquarium were only $7 taxi each)
Good
6,4
Pros: The staff was very friendly and helpful!
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Cons: $self.cons
Okay
5,6
Pros: $self.pros
Details
Reviews
Overall 7,1 Good
Based on 1 445 reviews
Cleanliness
7,2
Comfort
6,9
Location
8,7
Services
6,5
Staff
7,7
Value for money
6,8
8,2 Excellent
Pros: The room was a good size-a bit plain, but comfortable. The entry/exit to Grant Park for the Chicago Marathon was directly across the street. You couldn't put this building in a better place. Great location.
Cons:
9,1 Excellent
Pros: Location and price we're excellent. It was walking distance to soldier Field, and most other attractions downtown. It was old and decor was very dated but it was very clean and bed was comfortable.
Cons: The only complaint I'd have is that the old radiator was very "clanky" and loud when starting up. It woke me up more then a few times throughout the night.
9,1 Excellent
Pros: Check in was quick and easy, the staff was friendly. The location is very close to Grant Park and the lake. The room was kept clean and neat.
Cons: The bathroom was a little smaller than I expected, but maybe that's just the room I chose. There was no microwave or refrigerator, don't bring leftovers back to the room
8,8 Excellent
Pros: It was everything I needed in a great location. A no frills deal for a business trip. Walking distance to Millennium Park. Amazing price for a downtown motel.
Cons:
6,8 Good
Pros: the location and access to red line and sights
Cons: not the nicest looking place and not the nicest rooms
7,1 Good
Pros: Location.
Cons: No newspaper in room.
No complimentary Break-fast.
No Microwave / refrigerator in the room.
5,1 Okay
Pros: Clean room, hallway, and downstairs facilities. Friendly & well informed staff. Three medium sized elevators.
Cons: Small cramped room with tiny bathroom. Even on the 10th floor the sound of blowers in the alley made for an incessant, loud hum all night long. Screaming crickets would have been more welcome. Then the steam radiator heat wasn't turned on until 10pm. My room was about 60°F when the pipe-knocking finally began.
The restaurant downstairs was overwhelmed in the morning since only two people were working - though the food was pretty good. I waited 20 minutes to order at the counter and another 20 minutes at the table until my pancakes were finished. 15 minutes later I was finished.
Parking is not included and my plans kept me in downtown until 3:30. So I put my things back into my car at the garage across the street after breakfast. When I collected my car it had been parked there for 23.5 hours, yet I paid $15 dollars extra for a second night as I was ready to leave after 2pm. Still cheaper than another night in a hotel plus I was home in about 4 hours anyway.
8,0 Excellent
Pros: Downtown and close for new years safety. Staff were very nice
Cons: Room was hot and no fridge
6,2 Good
Pros:
Cons: Hard bed in a well worn but clean enough room. Excellent location for no frills, low price stay.
7,1 Good
Pros: Location - close to downtown
Cons: Not accomodating on providing sufficient late-check out.
3,1 Mediocre
Pros: Location
Cons: Everything but location
10,0 Excellent
Pros: No breakfast available.
Cons: Access to ice?
4,0 Okay
Pros: Helpful front desk
Cons: I was woken up at 12:45 by a screaming kid and a very loud TV. The walls aren't very thick and other guests sometimes not very considerate.
3,0 Mediocre
Pros: The wireless Internet connection was very good.
Cons: This hotel is old and needs an urgent refurbishment. The staff was discourteous and indiferent most of the time. The check in time is 3:00 PM and you have to pay to leave your luggage if you arrive earlier. The rates for one onight during weekend are extortive.
5,7 Okay
Pros: The hotel still had a feel of a hotel from the 50’s, which was a charm factor.
Cons:
6,0 Good
Pros: We like the proximity of the hotel in Chicago to be able to gain access to attractions - open-top bus tour stop nearby and a good quality fast-food outlet in the hotel.
Cons: Single glazed windows did not block out traffic and train noises.
5,0 Okay
Pros: It was a convenient city location which filled a need. It all felt a bit old & dated but otherwise ok for its purpose.
Cons:
4,4 Okay
Pros: Central location
4,4 Okay
Pros: Location- very convenient to Chicago tourist attractions. Everyone was friendly, even if a lot of the staff didn't have pertinent information.
Cons: Maintenance is a problem. We had to switch rooms because of loud hotel generated noise (5 am). The new room did not have a working toilet paper roll holder and the sheets were too small for the beds and came undone in the night. Our keys were deactivated several times. It was only inconvenient to have them reactivated.
5,2 Okay
Pros: how close it was to everything we wanted to do, we could walk to Millennium Park, Grant Park, coffee shops, shopping & places to eat. Other attractions were only a short taxi ride away (Navy Pier & Shedd Aquarium were only $7 taxi each)
Cons: it's a very old hotel with slow elevators and our swipe card did not work a few times. It was very expensive for a 2* room with no ammenities($139/night + $32/day for parking our small SUV)
6,4 Good
Pros: The staff was very friendly and helpful!
5,6 Okay
Cons: very noisy during the night
We are a 100 Percent Non-Smoking Facility. Built in 1928 as the Harrison Hotel, the Travelodge Hotel Downtown has been a mainstay for generations in the area of Chicago now known as the South Loop. Featuring the charm and ambience of Chicago along with comfortable affordable accommodations, Travelodge Hotel Downtown Chicago is just the place to make your stay an unforgettable experience. Strategically located, Travelodge Hotel Downtown Chicago enjoys easy access to Chicagos Loop area shopping, theatres, museums, and most of the famous tourist attractions such as McCormick Place, Willis Tower Formerly Sears Tower, Grant Park, Millennium Park, Navy Pier, Lake Michigan and others. The hotel offers well-equipped accommodations with conveniences that are sure to satisfy your needs. Enjoy our 2 on-site restaurants. For the discerning business travelers, there is a well equipped business center. We offer full amenities to accommodate our customers needs. In-Room Coffee makers, Voice mail, High-Speed Internet Access, In-Room Safes, Cable Television are among the amenities you will find. Must be 21 yrs of age or older to check in. Let us know how we can help to accommodate your needs and to make your stay more comfortable and relaxing. Please Note Our Hotel does NOT operate a Free Airport Shuttle. There is a shuttle available through an outside source for a fee. Daily Charge for Off Site Parking.
Restaurant
Laundry service
Business centre
Airport shuttle
No smoking
Free Wi-Fi
Air-conditioned
Storage available
With a stay at Inn of Chicago, you'll be centrally located in Chicago, steps from Michigan Avenue and 9 minutes by foot from Water Tower Place. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 6 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Overall 6,4 Good
Based on 2 234 reviews
Excellent
8,0
Pros: location
Excellent
9,7
Pros: Great location.
Good
7,1
Pros: The location is great--it's near the magnificent mile, train stops, tourist attractions. Our room was small and didn't have a view, but functional and clean.
Okay
4,2
Pros: Great location to shopping.
Excellent
8,2
Pros: Staff very friendly, excellent location, great coffee shop right next door, comfortable large room
Excellent
10,0
Pros: Everything the location was perfect
Good
7,4
Pros: The hotel is great located walking distance to main atracttions and public transportation. Friendly staff and daily cleaning. Bed and pillows were super comfortable. Not the perfect hotel for what the price was but, again, location is more than convinient !
Excellent
8,5
Pros: price
Excellent
9,7
Pros: Location, value, clean rooms, friendly staff, great rooftop deck with view, quiet on the floors, lively in the lobby, gym equipment.
Good
6,0
Pros: location/price
Good
7,7
Pros: Great location for exploring the downtown. Computer and printer available in lobby for airline checkin and boarding pass print-off. Nice happy hour deals. Slept great on the very comfy king bed with ample pillows.
Excellent
10,0
Pros: Hotel was great
Good
7,3
Pros: The hotel is at a very good location, rooms are clean and comfortable. They have free internet access in the lobby which is a nice place.
Good
7,0
Pros: The location was perfect.
Excellent
8,0
Pros: Located centrally, the hotel is close to all touristic places as well as to the shopping areas.
Good
7,0
Pros: I must say the location and the 22nd floor patio where my favorite thing about this hotel
Okay
5,0
Pros: Excellent location for shopping.
Excellent
8,0
Pros: $self.pros
Mediocre
3,6
Pros: wi-fi access in lobby. access to mag mile. access to conference venue at major hotel.
Okay
5,6
Pros: consierge answered all my questions
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Cons: $self.cons
Good
6,4
Pros: $self.pros
Okay
4,0
Pros: Good location.
Details
Reviews
Overall 6,4 Good
Based on 2 234 reviews
8,0 Excellent
Pros: location
Cons: Furniture is really old, bathroom too small,but clean
9,7 Excellent
Pros: Great location.
Cons:
7,1 Good
Pros: The location is great--it's near the magnificent mile, train stops, tourist attractions. Our room was small and didn't have a view, but functional and clean.
Cons: There was no parking included, so we had to use a garage around the corner that cost $46 per day.
4,2 Okay
Pros: Great location to shopping.
Cons: Run down and not well maintained. My bathroom leaked water and my shower turned cold half way through. Damp, dark, loud and generally unappealing accommodations given the price. Won't be back.
8,2 Excellent
Pros: Staff very friendly, excellent location, great coffee shop right next door, comfortable large room
Cons: Old decor, bathroom mirror and floor had stains and cracks which made it it look dirty
10,0 Excellent
Pros: Everything the location was perfect
Cons:
7,4 Good
Pros: The hotel is great located walking distance to main atracttions and public transportation. Friendly staff and daily cleaning. Bed and pillows were super comfortable. Not the perfect hotel for what the price was but, again, location is more than convinient !
Cons: The hotel at the entrance shows more than what it really is. The room is just ok and the bathroom was old and all white. Faucets at the showers were lose and old. Carpet in the hallways not at its best. It does’t have a swimming pool, it’s a place to sleep while being in the city only but still overprice compare to what it offers.
8,5 Excellent
Pros: price
Cons: rom airconditioner unit was noisy like they always are. its right beside the bed
9,7 Excellent
Pros: Location, value, clean rooms, friendly staff, great rooftop deck with view, quiet on the floors, lively in the lobby, gym equipment.
Cons: Carpets could be a bit cleaner. Just being picky here, the stay was perfect if you need a place to simply crash when visiting.
6,0 Good
Pros: location/price
Cons: Guy at the front desk in the morning of Monday Oct/16. The same guy who was at noon in Oct 20th. He thinks clients owe him something. Doesnt like to answer simple questions regarding the check-in /out.
with me and I saw him been rude with an older client. Somebody should put him in his place.
7,7 Good
Pros: Great location for exploring the downtown. Computer and printer available in lobby for airline checkin and boarding pass print-off. Nice happy hour deals. Slept great on the very comfy king bed with ample pillows.
Cons: Our room was dark and overlooking the building HVAC unit. Had a few upkeep issues, including a leaky sink drain and a mismatched coffee pot/maker, which led to it overflowing unless either only brewing half a pot at a time or manually holding down the valve. To their credit, the sink drain was repaired by our second night.
10,0 Excellent
Pros: Hotel was great
Cons: Parking
7,3 Good
Pros: The hotel is at a very good location, rooms are clean and comfortable. They have free internet access in the lobby which is a nice place.
Cons: There is no restaurant in the premises, there is only a coffee shop next to the hotel, thus there is no comfortable way to have a decent breakfast.
7,0 Good
Pros: The location was perfect.
Cons: The bed was really lumpy and uncomfortable.
8,0 Excellent
Pros: Located centrally, the hotel is close to all touristic places as well as to the shopping areas.
Cons:
7,0 Good
Pros: I must say the location and the 22nd floor patio where my favorite thing about this hotel
Cons:
5,0 Okay
Pros: Excellent location for shopping.
Cons: Air conditioner in the room was not accessible for adjustment in a temperature change. Also the TV did not have any pay per view chanels.
8,0 Excellent
Cons: Rooms are not ready to 15-00, at the same time, check out time is 12-00. Something could be done to prepare booked rooms to 15-00
3,6 Mediocre
Pros: wi-fi access in lobby. access to mag mile. access to conference venue at major hotel.
Cons: the air conditioner in my room was filthy. i couldn't switch it off because there was no open window to use, and when i did switch it off my throat became sore and dry.
5,6 Okay
Pros: consierge answered all my questions
6,4 Good
Cons: there was no breakfast available
4,0 Okay
Pros: Good location.
Cons: Small room (at least ours). Noise (not street).
With a stay at Inn of Chicago, you'll be centrally located in Chicago, steps from Michigan Avenue and 9 minutes by foot from Water Tower Place. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 6 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Fitness centre
Bar/Lounge
Room service
Parking
Laundry service
Business centre
No smoking
Express check out
Free Wi-Fi
Air-conditioned
Storage available
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