Best Chicago hotels near Union Station
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Overall 9,6 Excellent
Based on 2 180 reviews
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Excellent
9,3
Pros: Comfortable bed great location
Excellent
9,5
Pros: Friendly staff
Excellent
10,0
Pros: Wonderful location, extremely professional staff, beautiful room
Excellent
9,5
Pros: Great location, great views. Very comfortable room, bed and spacious bathroom
Excellent
10,0
Pros: Excellent hotel Staff amazing especially housekeeping Great large room
Excellent
10,0
Pros: There is so many things to say: the staff performed customer service on a level that far surpasses anything I’ve experienced before, absolutely exceptional. We just mentioned upon checking in my grandson turning 1 years old and one of the staff members placed a balloon, cake and card in our room, how awesome was that
Excellent
10,0
Pros: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.
Good
6,8
Excellent
9,3
Pros: Pretty hotel in central downtown Chicago. the outdoor staff is very strong, friendly and helpful.
Excellent
10,0
Pros: beautiful room great club excellent spa facilities
Excellent
10,0
Pros: Truly a five star experience; service, quality, food, location, beautiful spacious rooms.
Excellent
10,0
Pros: The location is central and have proximity from many things
Details
Reviews
Overall 9,6 Excellent
Based on 2 180 reviews
Location
9,7
Service
9,6
Vibe
9,5
Wellness
9,4
Amenities
9,3
Cleanliness
9,3
Room
9,2
Bar
9,0
Food
8,8
WiFi
8,6
Comfort
8,5
Pool
7,9
Breakfast
6,2
Value
4,9
Location
9,8
Service
9,7
Wellness
9,5
Cleanliness
9,4
Vibe
9,4
Amenities
9,3
Food
8,7
Room
8,4
Location
9,8
Service
9,7
Amenities
9,5
Room
9,2
Comfort
8,9
Value
5,1
Service
9,5
Room
8,9
9,3 Excellent
Pros: Comfortable bed great location
Cons: The bath towels were hard
9,5 Excellent
Pros: Friendly staff
Cons: Nespresso machine didn’t work, but they brought us a new one.
10,0 Excellent
Pros: Wonderful location, extremely professional staff, beautiful room
Cons:
9,5 Excellent
Pros: Great location, great views. Very comfortable room, bed and spacious bathroom
Cons: Expensive
10,0 Excellent
Pros: Excellent hotel Staff amazing especially housekeeping Great large room
Cons:
10,0 Excellent
Pros: There is so many things to say: the staff performed customer service on a level that far surpasses anything I’ve experienced before, absolutely exceptional. We just mentioned upon checking in my grandson turning 1 years old and one of the staff members placed a balloon, cake and card in our room, how awesome was that
Cons: Nothing.
10,0 Excellent
Pros: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.
Cons: We loved everything about it.
6,8 Good
Pros:
Cons: Room was small Food (in room dining) was disappointing
9,3 Excellent
Pros: Pretty hotel in central downtown Chicago. the outdoor staff is very strong, friendly and helpful.
Cons: We arrived on July 4th and immediately upon checking in were told by the check in person that for $50.00 per person we could watch the fireworks from a private area in the hotel. I thought that was very cheesy. We went outdoors and watched them for free.
10,0 Excellent
Pros: beautiful room great club excellent spa facilities
Cons:
10,0 Excellent
Pros: Truly a five star experience; service, quality, food, location, beautiful spacious rooms.
Cons: $71 to valet park.
10,0 Excellent
Pros: The location is central and have proximity from many things
Cons: They gave us room in the same floor as the kids suite which wasn’t a good option And the room were next to the elevators which was annoying as well
Overall 9,1 Excellent
Based on 3 577 reviews
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Excellent
10,0
Pros: Beautiful, comfortable and clean rooms and a very clean hotel my son and I loved it .
Excellent
10,0
Pros: Location. Very welcoming feel and beautiful.
Excellent
9,5
Pros: breakfast was very good. hotel was very beautful.
Excellent
10,0
Pros: Good room / view / excellent location close to restaurants / grocery / shopping
Excellent
8,0
Pros: The concierge team did great on a surprise treat for my husbands birthday.
Excellent
10,0
Pros: Super comfy bed
Excellent
8,0
Pros: Clean room, workout room, location
Excellent
10,0
Pros: Clean and quiet
Excellent
10,0
Pros: Very comfortable bed
Excellent
9,5
Pros: Excellent place n location. They need a POOL!!!!!
Good
7,0
Pros: location and the mattress.
Excellent
9,3
Details
Reviews
Overall 9,1 Excellent
Based on 3 577 reviews
Location
9,6
Amenities
8,9
Service
8,7
WiFi
8,7
Room
8,6
Breakfast
6,8
Value
5,2
Pool
0,0
Location
9,7
Amenities
8,9
Room
8,3
Service
7,7
Comfort
7,5
Breakfast
6,6
Value
4,8
Location
9,4
Amenities
9,0
Service
8,8
Cleanliness
8,7
Room
8,5
Comfort
7,8
Breakfast
7,3
Value
5,3
Location
9,7
Vibe
9,3
Amenities
9,1
Service
8,7
Room
8,0
Comfort
7,5
Value
5,3
Location
9,5
Service
8,7
Room
8,4
Comfort
8,0
Breakfast
7,2
10,0 Excellent
Pros: Beautiful, comfortable and clean rooms and a very clean hotel my son and I loved it .
Cons: Nothing everything was amazing.
10,0 Excellent
Pros: Location. Very welcoming feel and beautiful.
Cons:
9,5 Excellent
Pros: breakfast was very good. hotel was very beautful.
Cons: nothing
10,0 Excellent
Pros: Good room / view / excellent location close to restaurants / grocery / shopping
Cons:
8,0 Excellent
Pros: The concierge team did great on a surprise treat for my husbands birthday.
Cons: The concierge team decided to call about my breakfast order during a scheduled in-room massage they had arrange for me. They should have known not to disturb in that moment. Also they forgot one item when they delivered.
10,0 Excellent
Pros: Super comfy bed
Cons: Nothing
8,0 Excellent
Pros: Clean room, workout room, location
Cons: Staff (checkin) +/- Slow car Valet - text didn’t work to get car, and expensive ($72.00/day)
10,0 Excellent
Pros: Clean and quiet
Cons:
10,0 Excellent
Pros: Very comfortable bed
Cons:
9,5 Excellent
Pros: Excellent place n location. They need a POOL!!!!!
Cons:
7,0 Good
Pros: location and the mattress.
Cons: We had a mechanical noise in the room all night ....
9,3 Excellent
Pros:
Cons: 3 rooms reserved that I paid for on arrival and upon departure they also charged my daughter again. One room was not ready until 5 pm. They brought the wrong luggage to our room. Not up to usual standards I have come to expect from this establishment.
Overall 8,9 Excellent
Based on 3 005 reviews
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Excellent
9,5
Pros: Fabulous location and room amenities. Very pleased, great comfort after a long day.
Excellent
10,0
Pros: The View for starters was fabulous from the 16th floor balcony facing the park. ...The thoughtful staff leaving me a birthday plate with sweets and a bottle of wine for my 60th was my first impression as I entered the room. Overall excellence with everything.
Okay
4,3
Pros: For the money they charged I did really liked overall nothing ! Checking and Frontdesk, Concierge and Valet are the decent service they have !
Good
7,4
Pros: Location of hotel was perfect for the activities our family was interested in.
Good
7,0
Excellent
10,0
Pros: Very comfortable. Great central location. Would definitely stay here again.
Excellent
10,0
Pros: Lap pool
Excellent
10,0
Pros: The bedding
Good
6,8
Excellent
9,5
Pros: Facilities were amazing, didn't want to leave
Okay
5,5
Pros: great location, good wifi
Excellent
8,8
Pros: Staff was friendly and helpful!
Details
Reviews
Overall 8,9 Excellent
Based on 3 005 reviews
Location
9,1
Wellness
8,6
Service
8,3
Breakfast
8,2
Room
7,7
WiFi
7,7
Pool
7,5
Food
7,4
Value
5,2
Location
8,8
Wellness
8,7
Amenities
8,7
Breakfast
8,2
Service
7,8
Pool
7,4
Room
7,4
Comfort
6,1
Location
9,4
Amenities
8,8
Breakfast
8,4
Service
8,3
Pool
7,9
Room
7,8
Value
4,6
Location
9,1
Wellness
8,8
Amenities
8,7
Service
7,6
Room
6,9
Room
7,4
Service
7,4
9,5 Excellent
Pros: Fabulous location and room amenities. Very pleased, great comfort after a long day.
Cons:
10,0 Excellent
Pros: The View for starters was fabulous from the 16th floor balcony facing the park. ...The thoughtful staff leaving me a birthday plate with sweets and a bottle of wine for my 60th was my first impression as I entered the room. Overall excellence with everything.
Cons:
4,3 Okay
Pros: For the money they charged I did really liked overall nothing ! Checking and Frontdesk, Concierge and Valet are the decent service they have !
Cons: For the money they charged I did really liked nothing ! Especially the Filini and The Restaurant Staff , food and service is a disgrace and barely at the level of third world countries ! Very arrogant bar and restaurant staff ! They discriminate customers based on customer name and origin !!!! They and their servers only serve for tips !!! And food quality is damaging for people like with diabetes !! Stay away if you have chronic illness and health risks !!!
7,4 Good
Pros: Location of hotel was perfect for the activities our family was interested in.
Cons: Room remained humid and warm for the entirety of our stay. Thermostat read 65° and it was definitely no where near that temperature in the room. We also had to do everything short of beg to have the trash cans emptied and new towels brought to the room.
7,0 Good
Pros:
Cons: Room right above the pool area, too loud.
10,0 Excellent
Pros: Very comfortable. Great central location. Would definitely stay here again.
Cons:
10,0 Excellent
Pros: Lap pool
Cons:
10,0 Excellent
Pros: The bedding
Cons: Not e
6,8 Good
Pros:
Cons: Housekeeping standards very average. Bed sheet only covered 3/4 of the bed.
9,5 Excellent
Pros: Facilities were amazing, didn't want to leave
Cons: Wanted to stay a second night, but it was twice as expensive as the first night which was ridiculous. It was a shame, but we just booked elsewhere for the second night.
5,5 Okay
Pros: great location, good wifi
Cons: all 4 days of my stay I needed to call room service for cleaning, till late afternoon they didn't clean my room, also they wanted to charge me Urban rate (25 USD a day) without telling me what is it (using amenities). I needed to ask at check-out to take it off my bill. Although I have payed for breakfast in advance they charged coffee every time, only when i complained, they took that cost off. My room was not ready till 4 pm
8,8 Excellent
Pros: Staff was friendly and helpful!
Cons:
Overall 8,7 Excellent
Based on 10 522 reviews
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Excellent
10,0
Pros: Loved the Big Bar and Stetson’s Restaurant!! So close to everything and the beds were so comfortable!! An easy walk to everything-such a beautiful location!
Excellent
9,0
Pros: Great customer service by front desk staff. Good gym
Excellent
10,0
Pros: Definitely the location. Located within walking desistance of almost everything. Lots of spaces to sit and have drinks and talk. Gym was nice for a hotel. Staff was very professional and accommodating.
Excellent
10,0
Pros: Extremely clean, staff was wonderful, food and drink choice were amazing, it was overall just a great experience.
Good
7,0
Pros: Location was good.
Excellent
10,0
Pros: Great location
Excellent
10,0
Pros: The staff was extremely helpful. Having dining options in one place was great.
Excellent
10,0
Pros: The View
Excellent
10,0
Pros: The hotel is huge, the largest hotel in Chicago and the largest hyatt in the world. Yet a lot of staff on site every day. So many people are employed that it doesnt feel so huge. I stayd for 9 days. I was jetlagged for days and wonderng the corridors and Floors up and down all the time, Everybody was always chatty and bubbly and helpful. Like you would expect when staying with Friends.
Excellent
8,3
Pros: Great location! There were many options for food and miscellaneous items needed for travel. The front desk staff were amazing.
Excellent
10,0
Pros: Property was excellent and had a great vibe
Excellent
10,0
Pros: Location is great
Details
Reviews
Overall 8,7 Excellent
Based on 10 522 reviews
Location
9,4
Service
8,6
Food
7,7
Room
7,3
Breakfast
7,0
WiFi
6,9
Cleanliness
6,7
Comfort
6,2
Value
4,7
Location
9,5
Service
8,3
Breakfast
7,2
Room
6,9
Cleanliness
6,8
Comfort
6,1
Value
5,0
Location
9,3
Service
8,8
Room
7,0
Breakfast
6,9
Cleanliness
6,8
Vibe
6,5
Comfort
5,8
Value
4,8
Location
9,4
Service
8,7
Breakfast
6,9
Cleanliness
6,6
Vibe
6,5
Room
5,9
Comfort
5,8
Value
4,9
Location
9,2
Service
8,6
Amenities
6,7
Breakfast
6,6
Room
6,6
Vibe
6,2
Comfort
6,0
Value
4,7
10,0 Excellent
Pros: Loved the Big Bar and Stetson’s Restaurant!! So close to everything and the beds were so comfortable!! An easy walk to everything-such a beautiful location!
Cons: Does not apply
9,0 Excellent
Pros: Great customer service by front desk staff. Good gym
Cons:
10,0 Excellent
Pros: Definitely the location. Located within walking desistance of almost everything. Lots of spaces to sit and have drinks and talk. Gym was nice for a hotel. Staff was very professional and accommodating.
Cons:
10,0 Excellent
Pros: Extremely clean, staff was wonderful, food and drink choice were amazing, it was overall just a great experience.
Cons: Not one thing
7,0 Good
Pros: Location was good.
Cons:
10,0 Excellent
Pros: Great location
Cons:
10,0 Excellent
Pros: The staff was extremely helpful. Having dining options in one place was great.
Cons: The bell men weren’t very helpful when we arrived at the hotel. Didn’t help us out of the car with our luggage my Dad is older and could have used the assistance.
10,0 Excellent
Pros: The View
Cons: Not much counter space in bathroom
10,0 Excellent
Pros: The hotel is huge, the largest hotel in Chicago and the largest hyatt in the world. Yet a lot of staff on site every day. So many people are employed that it doesnt feel so huge. I stayd for 9 days. I was jetlagged for days and wonderng the corridors and Floors up and down all the time, Everybody was always chatty and bubbly and helpful. Like you would expect when staying with Friends.
Cons:
8,3 Excellent
Pros: Great location! There were many options for food and miscellaneous items needed for travel. The front desk staff were amazing.
Cons: Hotel bar/restaurant services were incredibly slow. Inconsistent housekeeping times - one being 8:30AM.
10,0 Excellent
Pros: Property was excellent and had a great vibe
Cons: That I couldn’t stay another night
10,0 Excellent
Pros: Location is great
Cons: Location is great! Love the Big Bar and common space areas!
Overall 8,7 Excellent
Based on 4 566 reviews
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Good
7,0
Excellent
10,0
Pros: We love the services and the amazing friendly staff thank you
Excellent
8,8
Pros: Location location location
Excellent
10,0
Pros: Very tasty breakfast and an amazing bar on the roof. Beautiful room.
Excellent
9,3
Pros: Great Location
Excellent
9,5
Pros: The view is fantastic it is truly a special place
Excellent
10,0
Pros: Spa/Fitness Center is outstanding. Customer service is second to none. Staff are extremely pleasant.
Excellent
10,0
Excellent
9,3
Pros: Well kept, great location. Staff is superb!
Excellent
9,5
Pros: Everything
Excellent
10,0
Pros: Clean and fancy facility, excellent location , beautiful views from T16 , Customer service excellent .
Excellent
10,0
Pros: Best hotel gym I've ever been in!! Incredible views, rooms, and location. Top notch in every way!
Details
Reviews
Overall 8,7 Excellent
Based on 4 566 reviews
Location
9,6
Room
9,2
Service
9,1
Comfort
8,9
Vibe
8,8
Cleanliness
8,7
Wellness
8,6
Amenities
8,3
Pool
7,9
WiFi
7,3
Breakfast
6,0
Value
4,5
Location
9,6
Room
9,2
Wellness
9,0
Service
9,0
Comfort
8,9
Amenities
8,7
Value
4,2
Location
9,7
Service
9,5
Room
9,1
Comfort
8,9
Wellness
8,4
Pool
8,1
Value
4,0
Location
9,6
Service
9,1
Room
9,0
Comfort
9,0
Service
9,3
Room
8,4
7,0 Good
Pros:
Cons: Slow service room was not equipped first day it took till second day to supply us water ice extras broke toe on bed stand
10,0 Excellent
Pros: We love the services and the amazing friendly staff thank you
Cons:
8,8 Excellent
Pros: Location location location
Cons: Staff are not very friendly
10,0 Excellent
Pros: Very tasty breakfast and an amazing bar on the roof. Beautiful room.
Cons:
9,3 Excellent
Pros: Great Location
Cons:
9,5 Excellent
Pros: The view is fantastic it is truly a special place
Cons: It is pricy
10,0 Excellent
Pros: Spa/Fitness Center is outstanding. Customer service is second to none. Staff are extremely pleasant.
Cons:
10,0 Excellent
Pros:
Cons: There was no makeup mirror in the bathroom.
9,3 Excellent
Pros: Well kept, great location. Staff is superb!
Cons: Only complaint I have is the air conditioner. The thermostat was set to a lower temperature & it never got to that. I don’t believe the room got any cooler than 72. We like to use covers when we sleep & not sweat.
9,5 Excellent
Pros: Everything
Cons: Nothing
10,0 Excellent
Pros: Clean and fancy facility, excellent location , beautiful views from T16 , Customer service excellent .
Cons: None
10,0 Excellent
Pros: Best hotel gym I've ever been in!! Incredible views, rooms, and location. Top notch in every way!
Cons:
Overall 8,7 Excellent
Based on 4 415 reviews
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Excellent
10,0
Pros: Location was great right at the river! Clean rooms and the fluffiest pillows.
Excellent
9,3
Pros: Spacious rooms and bright , clean , bed is very comfortable and I was offered a free upgrade upon check in which was really nice.
Excellent
9,3
Pros: We had a corner room that was exceptionally spacious. There were about 30+ feet of windows that provided a beautiful view to the river and Navy Pier. The walk to Millennium Park and also to Michigan Avenue/ The Wrigley Building is about 6-7 minutes.
Good
7,0
Pros: Very clean and professional looking
Okay
5,5
Pros: View of Navy Pier and Chicago River was nice, but only if you paid extra. Clip.
Excellent
10,0
Pros: This a great hotel in a very convenient location. Just as a tip, CTA bus 6 will bring you up the hill to Wacker and Columbus.
Excellent
10,0
Pros: The Gym!
Excellent
9,3
Pros: The location was great everything was walking distance, gym was beautiful. Everything was clean. Staff treated us well despite being a younger crowd. Great stay
Excellent
10,0
Pros: The view from our room was absolutely amazing.
Excellent
9,5
Pros: Great location. Clean. Modern. Excellent staff.
Excellent
8,0
Pros: Location is excellent.
Excellent
9,5
Pros: What I liked about the property was the location, we had some good views at the city, river walk, lake, and Willis tower. It was very clean and beautiful
Details
Reviews
Overall 8,7 Excellent
Based on 4 415 reviews
Location
9,0
Room
8,4
Service
8,0
Wellness
7,7
WiFi
7,2
Bar
7,1
Value
5,0
Breakfast
4,6
Pool
4,1
Location
8,9
Room
8,4
Service
7,7
Value
4,9
Location
8,6
Wellness
7,7
Room
7,2
Service
7,1
Cleanliness
7,0
Pool
4,9
Value
4,4
Location
8,9
Wellness
8,0
Room
7,9
Service
7,8
Cleanliness
7,4
Food
5,8
Value
4,9
Location
9,3
Room
8,1
Service
7,9
Cleanliness
7,5
Value
5,1
10,0 Excellent
Pros: Location was great right at the river! Clean rooms and the fluffiest pillows.
Cons: No free breakfast, additional charges (USD$5 onwards) just for receiving small packages which most top hotels do not charge for (Hyatt deserves a commendation for this, they were amazing. Swissotel really needs to improve.), no or extremely slow response from hotel regarding anything (on email or on social media, it takes them 3 weeks to a month to reply for simple queries like parcel receiving, or no reply at all). I didn't quite enjoy the stay because of all these extra charges and issues.
9,3 Excellent
Pros: Spacious rooms and bright , clean , bed is very comfortable and I was offered a free upgrade upon check in which was really nice.
Cons: No complimentary water bottles in the room.
9,3 Excellent
Pros: We had a corner room that was exceptionally spacious. There were about 30+ feet of windows that provided a beautiful view to the river and Navy Pier. The walk to Millennium Park and also to Michigan Avenue/ The Wrigley Building is about 6-7 minutes.
Cons: The hotel charged a $20 a night amenity fee. I would rather bring my own shampoo. This fee added $120 to our 6 night stay, well beyond any reasonable price for the amenities provided. Also, as a slight negative, there is no "L' subway/train or bus stop nearby. One has to walk some blocks before accessing public transportation.
7,0 Good
Pros: Very clean and professional looking
Cons: I requested one bed, but was given two full-size beds. My partner and I had to sleep in separate beds because they were too small to share.
5,5 Okay
Pros: View of Navy Pier and Chicago River was nice, but only if you paid extra. Clip.
Cons: Rooms were available for early check-in, but only if you were willing to pay an extra $35 per night. If not willing to pay the extra cash, you had to wait in a twenty-deep line for nonexistent bellman. Lobby was a cluster...
10,0 Excellent
Pros: This a great hotel in a very convenient location. Just as a tip, CTA bus 6 will bring you up the hill to Wacker and Columbus.
Cons:
10,0 Excellent
Pros: The Gym!
Cons:
9,3 Excellent
Pros: The location was great everything was walking distance, gym was beautiful. Everything was clean. Staff treated us well despite being a younger crowd. Great stay
Cons: Got hit with 200 on hidden fees but still worth it
10,0 Excellent
Pros: The view from our room was absolutely amazing.
Cons:
9,5 Excellent
Pros: Great location. Clean. Modern. Excellent staff.
Cons: Cost of parking is insane
8,0 Excellent
Pros: Location is excellent.
Cons: Air conditioning was nor working properly and kept noise. Service person arrived after two calls, after midnight. There were no appropriate discount or other compensation for this.
9,5 Excellent
Pros: What I liked about the property was the location, we had some good views at the city, river walk, lake, and Willis tower. It was very clean and beautiful
Cons: The price
Overall 8,7 Excellent
Based on 3 285 reviews
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Excellent
10,0
Pros: Wonderful place to stay. Right on the hot spot in Chicago. Love the pool.
Excellent
10,0
Pros: I love the location! It’s near everything! It’s at the heart of Downtown Chicago! The rooms are clean! The staff are good! And I would stay here again on my next visit!
Okay
4,3
Pros: Nothing
Excellent
8,8
Pros: Location, Gym, Breakfast
Excellent
9,0
Pros: Location
Excellent
10,0
Pros: The location was great. We did not have breakfast we did have coffee and pastries from the Starbucks downstairs.
Excellent
9,3
Pros: Pool was great, rooms very nice.
Excellent
9,5
Pros: Location, room, staff
Good
7,5
Pros: Great location. Swimming pool is a fun distraction for the children. Beds very comfortable.
Excellent
9,3
Pros: Amazing location. Couldn’t be in a better spot next to EVERYTHING.
Excellent
8,0
Excellent
10,0
Pros: The location, the room & the valet staff were awesome!!
Details
Reviews
Overall 8,7 Excellent
Based on 3 285 reviews
Location
9,4
Pool
9,2
Wellness
8,7
Service
8,3
WiFi
7,9
Breakfast
7,6
Room
6,6
Value
4,5
Comfort
4,5
Location
9,6
Pool
9,5
Wellness
8,8
Service
8,7
Breakfast
8,0
Room
5,1
Value
4,6
Comfort
3,7
Pool
9,3
Location
9,0
Service
8,3
Cleanliness
8,0
Breakfast
7,5
Room
6,2
Amenities
6,1
Vibe
5,9
Comfort
4,4
Value
4,3
Location
9,5
Pool
8,9
Service
7,7
Room
6,6
Vibe
6,5
Amenities
6,3
Comfort
4,6
Location
9,5
Service
8,3
Amenities
7,0
Room
5,9
10,0 Excellent
Pros: Wonderful place to stay. Right on the hot spot in Chicago. Love the pool.
Cons:
10,0 Excellent
Pros: I love the location! It’s near everything! It’s at the heart of Downtown Chicago! The rooms are clean! The staff are good! And I would stay here again on my next visit!
Cons: When I got the bill, I was charged with stuff that we didn’t get from bar! But the front desk fixed it up right away!
4,3 Okay
Pros: Nothing
Cons: Service Older room Bad few
8,8 Excellent
Pros: Location, Gym, Breakfast
Cons: Our floor (26th) was a bit old
9,0 Excellent
Pros: Location
Cons: Parking costs
10,0 Excellent
Pros: The location was great. We did not have breakfast we did have coffee and pastries from the Starbucks downstairs.
Cons: Didn't like the electronic mini bars. They always freak us out. If you bump into them they bill the room. Would be better to supply half the fridge for leftovers from restaurants.
9,3 Excellent
Pros: Pool was great, rooms very nice.
Cons: A little pricy, but very nice.
9,5 Excellent
Pros: Location, room, staff
Cons: Room service, they charge 8$ delivery fee and 20% tip. Ridiculous.
7,5 Good
Pros: Great location. Swimming pool is a fun distraction for the children. Beds very comfortable.
Cons: A little dark and musty and noisy air conditioning.
9,3 Excellent
Pros: Amazing location. Couldn’t be in a better spot next to EVERYTHING.
Cons: $72 a night for parking is awful. Cheaper parking all around hotel. Great place except for this unacceptable daily rate.
8,0 Excellent
Pros:
Cons: Valet Parking very expensive $71 US a night
10,0 Excellent
Pros: The location, the room & the valet staff were awesome!!
Cons: na
Overall 8,6 Excellent
Based on 3 323 reviews
All reviews
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- Couples
- Families
- Business
- Solo
Good
7,5
Pros: A beautiful building in a great location. The bed was very comfortable and there were lots of places to eat around there. That's about it in terms of positive things.
Excellent
9,1
Excellent
10,0
Pros: Comfy bed, friendly staff and amazing location!
Excellent
10,0
Pros: The bed was very comfortable.
Excellent
10,0
Pros: Everything. Centrally located to everything I needed to get to. The staff was absolutely accommodating and courteous (actually above and beyond in almost every case). A marvelous night's sleep.
Excellent
9,5
Pros: Awsome Location. Close to River Walk and excellent rooms and cleanliness
Excellent
9,5
Pros: Very trendy, impressive lobby. Nice enough rooms. Very helpful stafff
Good
6,8
Pros: The location is great and the amenities are alright. The place was kept quite clean and the staff friendly.
Excellent
8,0
Pros: Beautiful art deco property - great location
Okay
5,0
Excellent
10,0
Pros: Location
Good
7,5
Pros: Lovely art deco decor and free coffee in the morning in lobby was fine
Details
Reviews
Overall 8,6 Excellent
Based on 3 323 reviews
Location
9,5
Bar
9,2
Vibe
9,1
Service
8,4
Value
6,5
Room
5,9
WiFi
5,0
Breakfast
3,4
Comfort
3,3
Bar
9,4
Location
9,3
Service
8,3
Value
6,6
Room
5,0
WiFi
3,7
Comfort
3,0
Location
9,6
Vibe
9,0
Bar
8,9
Service
8,5
Value
6,4
Room
5,2
Comfort
3,3
Location
9,5
Service
8,1
Room
4,8
Comfort
3,4
Location
9,5
Vibe
8,7
Service
8,2
Value
6,5
Room
5,4
Comfort
3,8
7,5 Good
Pros: A beautiful building in a great location. The bed was very comfortable and there were lots of places to eat around there. That's about it in terms of positive things.
Cons: It was extremely expensive for somewhere that did not provide breakfast or coffee facilities in the rooms. Getting on to the wifi was also extremely difficult and several of my colleagues never managed it, which was very inconvenient. They also charged my colleagues twice and I've just discovered a random charge that I'm about to query.
9,1 Excellent
Pros:
Cons: Nothing, everything was great.
10,0 Excellent
Pros: Comfy bed, friendly staff and amazing location!
Cons:
10,0 Excellent
Pros: The bed was very comfortable.
Cons: They do not have free breakfast!
10,0 Excellent
Pros: Everything. Centrally located to everything I needed to get to. The staff was absolutely accommodating and courteous (actually above and beyond in almost every case). A marvelous night's sleep.
Cons: Not a single issue!!!! No, problems with anything at all
9,5 Excellent
Pros: Awsome Location. Close to River Walk and excellent rooms and cleanliness
Cons: Nothing
9,5 Excellent
Pros: Very trendy, impressive lobby. Nice enough rooms. Very helpful stafff
Cons: The elevators are maddeningly slow.
6,8 Good
Pros: The location is great and the amenities are alright. The place was kept quite clean and the staff friendly.
Cons: The walls are paper thin! We had to go ask our neighbor to turn down their TV, because it was as if there were no wall at all between the rooms! Our neighbors normal talking voices were loud in our room, and we fell asleep late and woke up very early due to loud hallway noises. Not worth the money.
8,0 Excellent
Pros: Beautiful art deco property - great location
Cons: no coffee maker or usable fridge in room, only 2 large towels provided. If you want to drink really expensive booze the room is stocked with every kind of alcohol you might want. Not great if you are sober.
5,0 Okay
Pros:
Cons: Stained furniture. Given room across from elevators. Rowdy teens in lobby, in bar, in seating areas. Staff, however, was wonderful.
10,0 Excellent
Pros: Location
Cons: I couldn’t think of any :)
7,5 Good
Pros: Lovely art deco decor and free coffee in the morning in lobby was fine
Cons: Could not access free wifi at all. No tea/coffee in rooms, which was very annoying at the end of a long day sightseeing.
Overall 8,6 Excellent
Based on 2 260 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Excellent
8,3
Pros: Great location for event at millennium park
Excellent
8,3
Pros: Location to attractions was ideal
Excellent
8,8
Pros: Tap burger was great
Excellent
10,0
Pros: I really enjoyed our experience! It was convenient and well appointed. The staff was outstanding. We will be back!
Excellent
9,0
Excellent
8,0
Pros: Location was fantastic, and easy to walking distance to the river area.
Excellent
8,0
Pros: The amenities were nice.
Excellent
10,0
Pros: Upscale hotel. Room was updated, elegant and comfortable. The bathroom was large and well appointed. Staff was friendly and accommodating.
Excellent
9,0
Pros: Location
Excellent
10,0
Pros: Great location! Safe and quiet! Staff friendliness was superb, room was clean. Restaurant was okay ; good food high prices. Would stay again.
Excellent
8,0
Pros: The location was excellent. The bed was comfortable. Big room.
Excellent
8,3
Pros: Walking distance to lake
Details
Reviews
Overall 8,6 Excellent
Based on 2 260 reviews
Location
9,4
Service
8,1
Room
7,7
Cleanliness
6,8
Vibe
6,5
WiFi
6,0
Breakfast
5,0
Value
4,3
Wellness
3,7
Pool
0,8
Location
9,3
Service
7,4
Room
7,1
Cleanliness
6,8
Bar
6,6
Vibe
6,0
Value
4,3
Location
9,6
Service
8,1
Comfort
7,5
Room
6,9
Cleanliness
6,2
Vibe
6,1
Location
9,4
Service
7,9
Room
7,2
Cleanliness
6,6
8,3 Excellent
Pros: Great location for event at millennium park
Cons: No free wifi was something we didn’t expect from a hotel of this price range
8,3 Excellent
Pros: Location to attractions was ideal
Cons: Pillows were too soft
8,8 Excellent
Pros: Tap burger was great
Cons:
10,0 Excellent
Pros: I really enjoyed our experience! It was convenient and well appointed. The staff was outstanding. We will be back!
Cons:
9,0 Excellent
Pros:
Cons: The walls seemed thin and could hear noise. I didn't care for the shower head (personal preference), and I wished there had been complimentary wifi. Otherwise, very nice.
8,0 Excellent
Pros: Location was fantastic, and easy to walking distance to the river area.
Cons: Air conditioning in room was not good at all.
8,0 Excellent
Pros: The amenities were nice.
Cons: I had to upgrade for a single king bed.
10,0 Excellent
Pros: Upscale hotel. Room was updated, elegant and comfortable. The bathroom was large and well appointed. Staff was friendly and accommodating.
Cons:
9,0 Excellent
Pros: Location
Cons: I got a bill for drinks that we didn't have bit got it resolved easily.
10,0 Excellent
Pros: Great location! Safe and quiet! Staff friendliness was superb, room was clean. Restaurant was okay ; good food high prices. Would stay again.
Cons:
8,0 Excellent
Pros: The location was excellent. The bed was comfortable. Big room.
Cons: A bit overpriced but I suppose you’re paying for the location. Charge for WiFi. Really, in this day and age a hotel is charging for WiFi after you pay $300 for a night? No free water in the room. Not quite as nice as expected.
8,3 Excellent
Pros: Walking distance to lake
Cons: Didn’t like the pillows
Overall 8,5 Excellent
Based on 7 659 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
8,8
Pros: Our room was fantastic !! It had two queen beds and two bedrooms ! Just the right ratio for three women !! <:o) The hotel is beautiful and super well located... we did many things on foot ! Great location and beautiful place !!
Excellent
10,0
Pros: Excellent service, lovely hotel, great facilities, friendly staff.
Excellent
10,0
Pros: Beautiful lake view. Friendly staff. Super-clean room.
Excellent
10,0
Pros: A beautiful historic property. Great location for visiting the city.
Excellent
10,0
Pros: The staff was awesome room was immaculate
Okay
5,5
Excellent
10,0
Pros: The size was perfect!!
Good
7,0
Pros: The most was the location amazing !!!!!Baths I really liked it very clean.
Excellent
9,5
Pros: Everything
Excellent
9,0
Pros: Beautiful hotel
Excellent
8,3
Pros: Location
Excellent
10,0
Pros: The view- the rooms - their gift shop - the location to the lake - the location to the museums
Details
Reviews
Overall 8,5 Excellent
Based on 7 659 reviews
Location
8,9
Service
7,9
Pool
7,7
Breakfast
7,5
Room
7,1
Cleanliness
6,9
Comfort
5,9
WiFi
5,0
Value
4,3
Location
9,1
Service
8,2
Wellness
8,1
Breakfast
7,3
Room
7,3
Pool
7,1
Cleanliness
7,0
Value
4,0
WiFi
2,8
Location
9,0
Pool
8,1
Service
7,5
Room
6,5
Comfort
5,6
Value
4,1
WiFi
3,6
Location
8,8
Service
7,5
Food
6,9
Comfort
6,0
Vibe
6,0
Room
5,5
Value
4,2
Location
9,0
Service
7,9
Food
7,5
Vibe
7,0
Breakfast
6,6
Room
6,4
Comfort
6,2
Value
3,9
8,8 Excellent
Pros: Our room was fantastic !! It had two queen beds and two bedrooms ! Just the right ratio for three women !! <:o) The hotel is beautiful and super well located... we did many things on foot ! Great location and beautiful place !!
Cons: Service was great at check-in and there is no charge for bags on the locker when you arrive but as soon as you pay the bill the treatment changes... they immediately become much less inclined to help you with questions or luggage and a they charge 3 dollars per piece (even a small backpack) if you want to use the locker after you check-out... It was a bitter surprise given the total bill that was not that cheap.... a little curtesy would not have hurt.
10,0 Excellent
Pros: Excellent service, lovely hotel, great facilities, friendly staff.
Cons:
10,0 Excellent
Pros: Beautiful lake view. Friendly staff. Super-clean room.
Cons:
10,0 Excellent
Pros: A beautiful historic property. Great location for visiting the city.
Cons:
10,0 Excellent
Pros: The staff was awesome room was immaculate
Cons: Everything was as advertised
5,5 Okay
Pros:
Cons: We booked a room for 4 people (two adults and 2 children) , the beds were too small to accommodate us comfortablely and shouldn’t have been advertised as suitable for a family. I didn’t like having to pay extra to use the gym or leave our luggage. The rate was expensive enough without adding extras.
10,0 Excellent
Pros: The size was perfect!!
Cons: The view was a brick wall and that's all I can say about that.
7,0 Good
Pros: The most was the location amazing !!!!!Baths I really liked it very clean.
Cons: The Staff was not so kind
9,5 Excellent
Pros: Everything
Cons: Nothing
9,0 Excellent
Pros: Beautiful hotel
Cons: The $75 per day parking was a surprise added cost.
8,3 Excellent
Pros: Location
Cons: Nothing
10,0 Excellent
Pros: The view- the rooms - their gift shop - the location to the lake - the location to the museums
Cons:
Overall 8,5 Excellent
Based on 5 848 reviews
All reviews
- All reviews
- Solo
- Couples
- Families
- Business
Mediocre
3,8
Pros: Location
Good
7,0
Pros: location, funky vibe
Excellent
10,0
Pros: I stay here pretty frequently in the hostel and have a few times in the private rooms as well. I like that the hostel is only 4 beds to a bathroom and I can always choose a "female only" option. I mostly use the hostel for the convenient location, but it has a great vibe and would seems like a fun place to stay for longer stretches. Rooms and bathrooms are clean and comfy. The bunks have privacy curtains, personal lamps, and personal outlets. The hotel rooms are also nice and usually well priced for that part of the city.
Excellent
8,3
Pros: Good location for our visit, room clean, staff friendly and helpful. Very unique experience
Excellent
10,0
Pros: This is a place if you like going out - they have a bar and are centrally located. Facilities are great, very clean and new.
Okay
5,5
Pros: The location was really good
Excellent
9,3
Pros: Location is great, common areas are beautiful and really unique, kitchen is well equipped and staff is really friendly
Excellent
10,0
Pros: Great location, great shared dorms
Excellent
10,0
Pros: I loved this place. Great location, good price and excellent service.
Excellent
8,3
Pros: The bunkbed system and the bar and coffee house at the lobby and minimalism of room.
Excellent
10,0
Good
6,0
Pros: The location near Michigan Ave and Rush St. was great.
Details
Reviews
Overall 8,5 Excellent
Based on 5 848 reviews
Location
9,7
Bar
8,9
WiFi
8,7
Wellness
8,5
Service
8,3
Value
7,9
Room
6,3
Breakfast
5,4
Comfort
4,5
Location
9,7
Bar
8,6
Service
8,3
Room
7,3
Comfort
5,9
Breakfast
4,2
Location
9,9
Bar
8,9
Vibe
8,5
Service
7,9
Breakfast
5,2
Room
3,7
Comfort
2,8
Location
9,7
Service
8,5
Value
8,2
Breakfast
5,8
Room
4,8
Comfort
4,3
Location
9,8
Bar
9,1
Service
8,3
Breakfast
5,3
Room
5,1
Comfort
3,7
3,8 Mediocre
Pros: Location
Cons: The room is not clean. The bed was not finished after one night living. The elevator is slow and the breakfast is too few and no enough seats for hush hour.
7,0 Good
Pros: location, funky vibe
Cons: very small room (although nicely appointed!) and view of the fire shaft! Though artsy hanging trapeze woman helped make the view more amusing
10,0 Excellent
Pros: I stay here pretty frequently in the hostel and have a few times in the private rooms as well. I like that the hostel is only 4 beds to a bathroom and I can always choose a "female only" option. I mostly use the hostel for the convenient location, but it has a great vibe and would seems like a fun place to stay for longer stretches. Rooms and bathrooms are clean and comfy. The bunks have privacy curtains, personal lamps, and personal outlets. The hotel rooms are also nice and usually well priced for that part of the city.
Cons: None
8,3 Excellent
Pros: Good location for our visit, room clean, staff friendly and helpful. Very unique experience
Cons: Room was small and bed was low to floor which was a little difficult for seniors like us, but manageable
10,0 Excellent
Pros: This is a place if you like going out - they have a bar and are centrally located. Facilities are great, very clean and new.
Cons: I prefer better hostels that are like”home” with big common areas to have a chat with other guests during breakfast time. This one is more for going out, but this is just about preferences.
5,5 Okay
Pros: The location was really good
Cons: The room was too small , the pics were decieving , they did not reflect the the true scenario
9,3 Excellent
Pros: Location is great, common areas are beautiful and really unique, kitchen is well equipped and staff is really friendly
Cons: Shared rooms are reeeeally small. It’s not as obvious on the picture as in person but there really isn’t much space
10,0 Excellent
Pros: Great location, great shared dorms
Cons: The breakfast was lacking and very crowded
10,0 Excellent
Pros: I loved this place. Great location, good price and excellent service.
Cons:
8,3 Excellent
Pros: The bunkbed system and the bar and coffee house at the lobby and minimalism of room.
Cons: The elevator and no soap in bathroom.
10,0 Excellent
Pros:
Cons: Great hostel
6,0 Good
Pros: The location near Michigan Ave and Rush St. was great.
Cons: Considering the fact that the Hyatt was one of the hotels that we could have supposedly gotten, the Freehand was definitely not in that class. The location was good, the hotel was clean but the rooms were very small, didn't even have a chair to sit on.
Overall 8,5 Excellent
Based on 5 334 reviews
All reviews
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- Families
- Couples
- Business
- Solo
Excellent
10,0
Pros: Clean
Okay
4,5
Pros: The location and my room is clean
Excellent
10,0
Pros: Pool was awesome and the staff was friendly and professional
Excellent
10,0
Pros: Perfect location right on the river walk! Staff was great! Awesome view of Navy Pier from our room! The burger restaurant was delicious!! The room was very spacious with a comfortable bed!!
Good
7,5
Pros: Beautiful location right on the Chicago river. I like the make-it-yourself omelette station where you can choose your ingredients and hand over to the bubbly chef to cook to cheesy omeltte-y perfection!
Good
7,5
Pros: Location
Good
7,5
Pros: Beautiful location right on the lake and river, 10 minute walk to Lollapalooza!
Excellent
9,0
Pros: Loved the location!
Excellent
8,3
Pros: The location is excellent. Couldn't be better, actually. The conference rooms were comfortable.
Excellent
10,0
Pros: Front Desk Service was excellent
Excellent
9,0
Pros: Bed was great.
Excellent
8,0
Pros: Nice rooms with a great view. Fantastic location.. Really close to everything.
Details
Reviews
Overall 8,5 Excellent
Based on 5 334 reviews
Location
9,0
Service
7,7
Room
7,4
Cleanliness
7,3
Comfort
6,3
WiFi
6,1
Breakfast
6,0
Food
5,5
Bar
5,4
Pool
4,5
Value
3,7
Location
8,6
Service
8,1
Cleanliness
7,3
Room
7,3
Breakfast
6,2
Vibe
6,0
Wellness
6,0
Comfort
5,9
Food
5,1
Pool
4,5
Value
3,3
Location
9,3
Service
7,4
Room
7,1
Vibe
6,3
Comfort
6,2
Food
5,2
Value
3,5
Location
8,4
Comfort
6,1
Breakfast
5,7
Room
5,6
Service
5,6
Vibe
5,5
Value
3,5
Location
9,2
Service
7,9
Room
7,3
Comfort
6,5
10,0 Excellent
Pros: Clean
Cons: Parking was very expensive
4,5 Okay
Pros: The location and my room is clean
Cons: hotel is under constructionThere was no window or cover over the window at the end of the hall on the third floor when I stayed there. The hall was dirty. You had to walk through construction debris to get the ice machine
10,0 Excellent
Pros: Pool was awesome and the staff was friendly and professional
Cons: Ac was on the Fritz but they fixed it right away
10,0 Excellent
Pros: Perfect location right on the river walk! Staff was great! Awesome view of Navy Pier from our room! The burger restaurant was delicious!! The room was very spacious with a comfortable bed!!
Cons:
7,5 Good
Pros: Beautiful location right on the Chicago river. I like the make-it-yourself omelette station where you can choose your ingredients and hand over to the bubbly chef to cook to cheesy omeltte-y perfection!
Cons: The way the rooms are oriented at 90 degree angle to the river means you have a very limited view of the river (literally just looking down). Swissotel opposite the Sheraton angles the room at 45 degrees so each room as full length view of the river.
7,5 Good
Pros: Location
Cons: Needed updating. Bathroom Etc For the price not very luxurious.
7,5 Good
Pros: Beautiful location right on the lake and river, 10 minute walk to Lollapalooza!
Cons:
9,0 Excellent
Pros: Loved the location!
Cons: No.
8,3 Excellent
Pros: The location is excellent. Couldn't be better, actually. The conference rooms were comfortable.
Cons: The room was a bit small for the price, but nice, with a comfortable bed. The lounge on the top floor is only for special people, I guess.
10,0 Excellent
Pros: Front Desk Service was excellent
Cons:
9,0 Excellent
Pros: Bed was great.
Cons: The bathroom and shower.
8,0 Excellent
Pros: Nice rooms with a great view. Fantastic location.. Really close to everything.
Cons: I didn't like paying $70 a day for parking. We tried to self park but the garage was full so we had to valet.
Overall 8,4 Excellent
Based on 4 373 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Good
6,8
Pros: I really liked that there was free cold water in the hallway.
Good
7,0
Pros: The valet parking was nice and the bed was comfy
Excellent
9,7
Pros: Didn’t partake in hotel breakfast. The bed was very comfortable
Okay
5,5
Pros: Location
Good
6,8
Pros: Location is totally excellent. The 'Elephant & Castle' linked to the hotel was also actually great (and I speak as a Brit). 'Chips' on the menu mean 'chips' in the UK (French Fries to Americans). Also liked the gym
Excellent
8,0
Pros: Would stay here again! Excellent bar & restaurant adjoining the hotel, staff where very good
Excellent
10,0
Pros: The staff at the hotel were the friendliest staff I've ever met. The hotel was in a great location (1-2 blocks away from the L stops). The room was average size and very clean. We didn't spend hardly any time in the room, just to sleep.
Excellent
10,0
Pros: THE STAFF!!!! they were all so nice and informative and they made us fee; very comfortable
Excellent
9,0
Pros: Location
Excellent
10,0
Pros: Nice rooms, friendly staff, good location and reasonable price.
Good
7,5
Pros: The rooms and the central location
Excellent
10,0
Pros: Great location. The rooms are comfortable and clean.
Details
Reviews
Overall 8,4 Excellent
Based on 4 373 reviews
Bar
9,5
Location
9,5
Service
8,6
Wellness
8,5
WiFi
8,5
Value
8,2
Room
6,2
Vibe
5,5
Breakfast
5,0
Comfort
4,2
Location
9,7
Bar
9,3
Service
8,3
Value
8,1
WiFi
7,5
Cleanliness
6,3
Room
5,5
Breakfast
5,4
Vibe
4,4
Comfort
3,9
Location
9,2
Service
8,9
Value
7,8
Cleanliness
7,1
Room
6,4
Vibe
4,8
Comfort
4,3
Location
9,9
Service
8,7
Room
7,1
Vibe
5,2
Comfort
4,7
Location
9,5
Service
8,4
Value
8,2
Room
5,6
Comfort
4,1
6,8 Good
Pros: I really liked that there was free cold water in the hallway.
Cons: I wished there was ice on my floor but it was nowhere to be found. The cleaning staff entered our room when our Privacy Please sign was out. The wifi was terrible, and we couldn’t get our TV to bluetooth/cast so we had to watch cable. The bottom of our sink started to leak at one point, which we were able to dry up with a towel, but we noticed the bottom of our sink was “fixed” with lots of tape once already so we didn’t bother calling.
7,0 Good
Pros: The valet parking was nice and the bed was comfy
Cons: Our room didn’t have a mini fridge and microwave
9,7 Excellent
Pros: Didn’t partake in hotel breakfast. The bed was very comfortable
Cons: Nothing. I was delighted with my choice of botel
5,5 Okay
Pros: Location
Cons: Overpriced
6,8 Good
Pros: Location is totally excellent. The 'Elephant & Castle' linked to the hotel was also actually great (and I speak as a Brit). 'Chips' on the menu mean 'chips' in the UK (French Fries to Americans). Also liked the gym
Cons: Being put in a room with no windows (an 'interior room'). To be fair, the room size was reasonable and there were skylights but there was no warning that this was a possibility. Just resulted from being late in, which was due to metro delays. The rooms themselves are basic and furniture a bit dated - I guess you just have to get used to the fact that $150 a night only gets you 'basic' these days in good locations (which the hotel undoubtedly is in)
8,0 Excellent
Pros: Would stay here again! Excellent bar & restaurant adjoining the hotel, staff where very good
Cons:
10,0 Excellent
Pros: The staff at the hotel were the friendliest staff I've ever met. The hotel was in a great location (1-2 blocks away from the L stops). The room was average size and very clean. We didn't spend hardly any time in the room, just to sleep.
Cons: The bed was VERY firm. The bathroom had very little counter space. The shower had low water pressure.
10,0 Excellent
Pros: THE STAFF!!!! they were all so nice and informative and they made us fee; very comfortable
Cons: The prices are a bit high but what do I expect for a tourist area. This hotel is one of the more reasonable rates.
9,0 Excellent
Pros: Location
Cons:
10,0 Excellent
Pros: Nice rooms, friendly staff, good location and reasonable price.
Cons: Nothing
7,5 Good
Pros: The rooms and the central location
Cons: Staff at reception could have been more welcoming and naturally speak more slowly to foreigners
10,0 Excellent
Pros: Great location. The rooms are comfortable and clean.
Cons:
_S-image.jpg?width=66&height=66&xhint=1494&yhint=1216&crop=true)
Overall 8,3 Excellent
Based on 10 298 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
9,3
Pros: The room is comfortable. Just wish there was a coffee maker. The lobby is beautiful, with great stores, restaurants underneath. And there is a nice workout facility!
Okay
5,8
Okay
4,5
Good
6,3
Pros: Loved the breakfast, loved the Gym,
Good
7,5
Pros: Perfect location in the city center close to the millennium park. Perfect to visit Chicago end do some shopping. The lobby is fantastic with a lot o place to sit and use internet for free.
Excellent
10,0
Excellent
10,0
Pros: Convenient location. Beautiful lobby area.
Mediocre
2,0
Pros: The lobby
Excellent
8,8
Pros: A great location! You have so much around you! Easy to get to Grant Park
Good
7,0
Pros: The bath was amazing!
Good
7,0
Pros: Location great for the theaters. Concierge exceptional.
Excellent
8,8
Pros: I love the Hotel Room
_S-image.jpg?width=330&height=170&xhint=1494&yhint=1216&crop=true)
Details
Reviews
Overall 8,3 Excellent
Based on 10 298 reviews
Location
9,4
Vibe
8,2
Amenities
7,9
Beach
7,5
Bar
7,2
Service
7,2
Breakfast
7,1
Value
5,2
Cleanliness
5,1
WiFi
5,0
Room
4,9
Comfort
4,0
Pool
1,5
Location
9,2
Service
7,2
Breakfast
7,0
Bar
6,6
Value
5,1
Room
5,1
Cleanliness
4,8
Comfort
4,6
WiFi
3,5
Pool
1,5
Location
9,6
Vibe
8,2
Breakfast
8,0
Amenities
7,8
Service
6,7
Cleanliness
5,6
Value
5,0
Room
4,6
WiFi
3,4
Comfort
3,1
Location
9,6
Vibe
7,7
Service
6,4
Cleanliness
5,1
WiFi
3,6
Room
3,5
Comfort
3,4
Location
9,6
Vibe
7,9
Amenities
7,7
Service
6,7
Comfort
3,1
Room
3,1
9,3 Excellent
Pros: The room is comfortable. Just wish there was a coffee maker. The lobby is beautiful, with great stores, restaurants underneath. And there is a nice workout facility!
Cons:
5,8 Okay
Pros:
Cons: Small room and the ac barely worked
4,5 Okay
Pros:
Cons: Room too small for the money
6,3 Good
Pros: Loved the breakfast, loved the Gym,
Cons: the rooms are old.
7,5 Good
Pros: Perfect location in the city center close to the millennium park. Perfect to visit Chicago end do some shopping. The lobby is fantastic with a lot o place to sit and use internet for free.
Cons: The were many imperfections in the room: wall paper ruined in one of the toilet, some drawers broken and unusable. The empty fridge was not working. Personally the price for the breakfast was too high.
10,0 Excellent
Pros:
Cons: Your site said the hotel has a pool. It does not. The pool is under construction and will not be done for months.
10,0 Excellent
Pros: Convenient location. Beautiful lobby area.
Cons: Bell desk staff was friendly but didn't give the best advice. Our tablet didn't work even after we reported the problem. The Starbucks in the building didn't do mobile orders.
2,0 Mediocre
Pros: The lobby
Cons: The 45 minute wait to check in. The musty room. The difficulty just to valet. It should never be this difficult to stay at a Hilton property and will never stay here again.
8,8 Excellent
Pros: A great location! You have so much around you! Easy to get to Grant Park
Cons: Bathroom was tiny, not many great views
7,0 Good
Pros: The bath was amazing!
Cons: The pool wasn’t open, the price was high for the room.
7,0 Good
Pros: Location great for the theaters. Concierge exceptional.
Cons: $82 dollars a night for parking is outrageous. It sat in the lot for 3 days for 250 dollars. Opportunistic pilferage.
8,8 Excellent
Pros: I love the Hotel Room
Cons: The price on the Hotel was to high.....
Overall 8,3 Excellent
Based on 3 563 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
Excellent
8,0
Pros: Did not eat breakfast
Excellent
10,0
Pros: The massage at Bliss Spa was fantastic.
Excellent
9,3
Pros: Maria at front desk did everything she could for the inconvenience we had with the room situation. She made our stay great so we had no complaints after that. The lobby is beautiful and had a dj Sat night for a club feel.
Excellent
8,3
Pros: Good view, good bed , big bathroom. Nice pool as well
Good
6,0
Pros: Location
Excellent
10,0
Pros: Decent price
Good
7,0
Pros: Located right on Lake Michigan with amazing views! Staff awesome! Rooms clean and comfortable.
Excellent
8,0
Pros: Hands down, the best view of Lake Michigan in the whole of Chicago. Breakfast was really good, best sausages I've had, super fresh OJ's. Spacious and comfy room!
Okay
5,0
Pros: Location
Good
6,8
Pros: Our bed was uncomfortable, not sure it worth it for the money , staff was excellent!
Excellent
10,0
Pros: W Hotel exceeded all my expectations, from the valet parking to the lobby personal. Everyone was super friendly always with a great smile. The view from my room was amazing, we had the pleasure of viewing Lake Michigan. I definitely recommend this hotel, and for sure I would be coming back to this hotel.
Excellent
10,0
Pros: Brand new very clean. Great location
Details
Reviews
Overall 8,3 Excellent
Based on 3 563 reviews
Location
9,1
Service
7,3
Room
7,1
Amenities
6,3
Cleanliness
5,9
Breakfast
5,5
Comfort
5,2
Food
5,1
WiFi
4,8
Value
4,2
Location
9,3
Service
7,0
Room
6,5
Cleanliness
6,0
Breakfast
5,9
Comfort
5,6
Food
5,4
Value
4,5
WiFi
3,6
Location
9,2
Service
7,3
Bar
6,6
Room
6,4
Amenities
6,3
Food
5,4
Comfort
4,9
Value
3,9
WiFi
2,6
Location
8,8
Service
7,0
Room
6,9
Value
4,1
Location
8,9
Vibe
7,6
Service
7,3
Room
5,9
8,0 Excellent
Pros: Did not eat breakfast
Cons: I liked everything
10,0 Excellent
Pros: The massage at Bliss Spa was fantastic.
Cons: No coffee maker or refrigerator in the room. I am not sure if I actually received my Marriott reward points.
9,3 Excellent
Pros: Maria at front desk did everything she could for the inconvenience we had with the room situation. She made our stay great so we had no complaints after that. The lobby is beautiful and had a dj Sat night for a club feel.
Cons: Because we booked on booking we was not guaranteed the king room we requested. We had a room with double beds.
8,3 Excellent
Pros: Good view, good bed , big bathroom. Nice pool as well
Cons: Only valet parking, staff in the morning was not friendly. Small sleep area on the room. A bit over priced. Wifi not included
6,0 Good
Pros: Location
Cons: Rude Staff. Broken elevators.
10,0 Excellent
Pros: Decent price
Cons: Third party booking doesnt include certain amenities..such as parking vouchers, room views not honored or worded properly on website.
7,0 Good
Pros: Located right on Lake Michigan with amazing views! Staff awesome! Rooms clean and comfortable.
Cons: No coffee maker, fridge, or microwave in room. Although their was coffee Downstairs in lobby. Valet parking $64 a day. Drinks at bar were Ritz Carlton prices +.
8,0 Excellent
Pros: Hands down, the best view of Lake Michigan in the whole of Chicago. Breakfast was really good, best sausages I've had, super fresh OJ's. Spacious and comfy room!
Cons: The hot water takes a while to arrive.
5,0 Okay
Pros: Location
Cons: Refrigerator had a lock on it that you had to call to have unlocked to use? Weird. And grout in bathroom was painted black and was started to peel? For a downtown hotel not acceptable
6,8 Good
Pros: Our bed was uncomfortable, not sure it worth it for the money , staff was excellent!
Cons: Bed more on menu prices were outrageous
10,0 Excellent
Pros: W Hotel exceeded all my expectations, from the valet parking to the lobby personal. Everyone was super friendly always with a great smile. The view from my room was amazing, we had the pleasure of viewing Lake Michigan. I definitely recommend this hotel, and for sure I would be coming back to this hotel.
Cons:
10,0 Excellent
Pros: Brand new very clean. Great location
Cons: No
Overall 8,2 Excellent
Based on 4 933 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
10,0
Pros: Staff were excellent, recognized us from 2 years ago. Great location, so convenient
Excellent
9,3
Pros: Very cozy hotel in the heart of Chicago. The staff are friendly and the rooms are comfortable. I especially liked the sheets and bedding.
Excellent
8,8
Pros: Great location. Very comfortable.
Excellent
10,0
Pros: Excellent location
Excellent
10,0
Pros: We love this hotel and we keep coming back.
Excellent
8,8
Pros: Great location for all the places we wanted to visit. Near the bus stops and train station. Room was good enough and served the purpose- comfy bed!
Excellent
9,3
Pros: Great location
Okay
5,0
Pros: Easy to get to Clean
Excellent
9,5
Pros: Bellman and front desk was fantastic. Loved the restaurant. Bathroom tub needs updating and torn chairs.
Good
7,5
Pros: Great location and friendly staff.
Good
6,3
Pros: Staff were very friendly & good location . Bed very comfortable.
Excellent
10,0
Pros: Located in Magnificent Mile, close to Starbucks, Macy’s, taxi station in front. Enterprise close by.
Details
Reviews
Overall 8,2 Excellent
Based on 4 933 reviews
Location
9,6
Service
8,9
Beach
8,6
Comfort
6,6
Cleanliness
6,5
WiFi
6,1
Room
6,0
Breakfast
5,3
Vibe
4,8
Wellness
4,2
Amenities
3,9
Location
9,8
Service
9,3
Comfort
6,2
Cleanliness
6,1
Room
6,1
Breakfast
5,5
Amenities
4,4
Vibe
3,6
Location
9,6
Service
8,5
Cleanliness
6,6
Food
6,4
Comfort
5,8
Breakfast
5,3
Room
5,3
Vibe
3,7
Amenities
3,0
Location
9,4
Service
9,1
Comfort
6,8
Cleanliness
6,8
Value
6,5
Room
6,0
Amenities
4,2
Vibe
3,9
Location
9,7
Service
9,1
Room
5,3
10,0 Excellent
Pros: Staff were excellent, recognized us from 2 years ago. Great location, so convenient
Cons: Nothing
9,3 Excellent
Pros: Very cozy hotel in the heart of Chicago. The staff are friendly and the rooms are comfortable. I especially liked the sheets and bedding.
Cons:
8,8 Excellent
Pros: Great location. Very comfortable.
Cons:
10,0 Excellent
Pros: Excellent location
Cons: Nothing
10,0 Excellent
Pros: We love this hotel and we keep coming back.
Cons:
8,8 Excellent
Pros: Great location for all the places we wanted to visit. Near the bus stops and train station. Room was good enough and served the purpose- comfy bed!
Cons: It wasn’t as clean as it should have been.
9,3 Excellent
Pros: Great location
Cons: mattress was hard and the dressers did not have any drawers to store clothes
5,0 Okay
Pros: Easy to get to Clean
Cons: Hardest bed I have ever slept on. Back killer
9,5 Excellent
Pros: Bellman and front desk was fantastic. Loved the restaurant. Bathroom tub needs updating and torn chairs.
Cons:
7,5 Good
Pros: Great location and friendly staff.
Cons: Small and dark rooms.
6,3 Good
Pros: Staff were very friendly & good location . Bed very comfortable.
Cons: No tea or coffee facilities in room & had to go downstairs & pay over the top prices for a cup of coffee. Had breakfast once in hotel & couldn't eat it overcooked & dried out.
10,0 Excellent
Pros: Located in Magnificent Mile, close to Starbucks, Macy’s, taxi station in front. Enterprise close by.
Cons: Only two small elevators. Lousy internet access.
Overall 8,2 Excellent
Based on 3 054 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Excellent
8,0
Pros: Location
Good
7,5
Pros: It’s clean
Excellent
9,5
Pros: Convenient location, everything within walking distance. Very friendly staff.
Excellent
10,0
Pros: Far exceeded our expectations. Location was perfect. We walked everywhere. Even though many restaurants were closed on weekend mornings, we found the Flying Pig was great.
Excellent
9,0
Pros: I really love the location of the hotel. It was right by public transportation and various places to eat. In addition they offer free washer and dryer facilities and places to fill up your water bottle.
Okay
5,0
Pros: Convenient downtown location near the Blue line stop.
Good
7,0
Excellent
9,5
Pros: Refillable water stations!!
Good
6,3
Pros: Location
Excellent
8,3
Pros: Great position, restaurant in Lobby always buzzing with locals & travellers alike. Close to Union Station & water taxis. Seven Eleven & Pret a Manger also very close. Suited my immediate needs perfectly.
Excellent
9,5
Pros: The location was perfect. The staff was friendly and efficient. The room was perfectly sized; there wasn't a lot of wasted space. The room was clean and well-lit. And the water fill-up stations were a nice touch...especially on a 98 degree day.
Excellent
10,0
Pros: I liked the happy hour each evening. Also they have a decent gym.
Details
Reviews
Overall 8,2 Excellent
Based on 3 054 reviews
Bar
9,4
Location
9,4
Food
9,1
Wellness
8,8
WiFi
8,8
Service
8,7
Value
8,0
Room
6,0
Breakfast
4,5
Comfort
3,8
Location
9,4
Bar
9,2
Food
9,2
Service
8,9
WiFi
7,9
Vibe
5,2
Room
4,8
Breakfast
4,5
Comfort
3,1
Location
9,4
Service
8,9
Room
5,6
Vibe
4,5
Comfort
3,7
Location
9,3
Service
8,8
Amenities
6,4
Room
4,5
Comfort
3,7
Location
9,5
Service
8,6
Amenities
6,4
Room
5,5
Comfort
3,5
8,0 Excellent
Pros: Location
Cons: Lack of adequate towels and wash cloths.
7,5 Good
Pros: It’s clean
Cons: It has no iron in the rooms, the bed is not very comfortable. apply a damage charge, without notice
9,5 Excellent
Pros: Convenient location, everything within walking distance. Very friendly staff.
Cons: There was no sanitizing wipes to clean the gym equipment after each use. Everybody else's sweat and germs are being transferred from person to person. Rooms are small.
10,0 Excellent
Pros: Far exceeded our expectations. Location was perfect. We walked everywhere. Even though many restaurants were closed on weekend mornings, we found the Flying Pig was great.
Cons:
9,0 Excellent
Pros: I really love the location of the hotel. It was right by public transportation and various places to eat. In addition they offer free washer and dryer facilities and places to fill up your water bottle.
Cons: This is a business type hotel (didn't know that) and so they didn't have queen beds.
5,0 Okay
Pros: Convenient downtown location near the Blue line stop.
Cons: Really small, dark room for a really high price. Only one elevator worked so trips up and down during rush hour took legitimately 15 minutes.
7,0 Good
Pros:
Cons: Bed could have been more comfortable. Bathroom had no fan so it became very steamy in room.
9,5 Excellent
Pros: Refillable water stations!!
Cons: The sheets were not very comfortable but that’s all!
6,3 Good
Pros: Location
Cons: No refrigerater
8,3 Excellent
Pros: Great position, restaurant in Lobby always buzzing with locals & travellers alike. Close to Union Station & water taxis. Seven Eleven & Pret a Manger also very close. Suited my immediate needs perfectly.
Cons: N/A
9,5 Excellent
Pros: The location was perfect. The staff was friendly and efficient. The room was perfectly sized; there wasn't a lot of wasted space. The room was clean and well-lit. And the water fill-up stations were a nice touch...especially on a 98 degree day.
Cons:
10,0 Excellent
Pros: I liked the happy hour each evening. Also they have a decent gym.
Cons: If you are above the 7th floor the elevators that go to the higher floors take forever.
A stay at Warwick Allerton - Chicago places you in the heart of Chicago, steps from Michigan Avenue and Northwestern Memorial Hospital. Featured amenities include a 24-hour business center, express check-in, and express check-out.
Overall 8,0 Excellent
Based on 6 509 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Excellent
10,0
Pros: I was able to hop on the Blue line into the city and to your hotel. The hotel was near the tour attraction, river boat. I did not had a chance to shop, but lots of shopping to do.
Excellent
9,5
Pros: Great staff and location, I dont have anything bad to say about my stay here.
Okay
5,0
Pros: The location
Excellent
9,3
Pros: Excellent, central location on the Magnificent Mile. Very friendly, attentive staff. A nightstand on each side of the bed, sufficient electric and USB outlets, enough towel racks(!). The breakfast buffet, while a bit pricey, was very good and quite convenient.
Okay
5,8
Pros: Location
Excellent
10,0
Pros: Location is PERFECT. It's just within the magnificent mile. It's near bus stop. Lots of restaurants nearby. And thanks for the upgrade too! It was awesome.
Good
7,5
Pros: The breakfast is good (although pricey at 22$). The location is good - you can walk to the Loop and most major sights. There aren't loads of restaurants nearby but a few good pizza places. The hotel is nicely decorated.
Good
6,8
Pros: Guadalupe in the restaurant was very pleasant!
Excellent
8,8
Pros: The location was close to a lot of fun amenities in the downtown area. The staff and door men were extremely nice and helpful. They greeted each person who came through the door. The room was clean initially and the staff cleaned the room each day very well. Amazing experience.
Excellent
10,0
Pros: Very friendly staff. And such good services.
Okay
4,5
Pros: I liked that I was not in my tiny hotel room for very long on my long days for this work trip.
Excellent
10,0
Pros: The location was amazing and the staff was great.
Details
Reviews
Overall 8,0 Excellent
Based on 6 509 reviews
Location
9,5
Beach
8,0
Bar
7,0
Service
6,7
Cleanliness
6,4
Food
6,3
Vibe
5,8
Room
5,8
Breakfast
5,8
Value
5,6
WiFi
4,9
Comfort
4,2
Amenities
3,7
Location
9,6
Service
7,4
Value
6,3
Cleanliness
6,2
Breakfast
6,1
Room
5,9
Vibe
5,1
Comfort
4,4
WiFi
3,6
Amenities
3,1
Location
9,5
Cleanliness
6,8
Bar
6,7
Service
6,4
Food
5,9
Breakfast
5,9
Room
5,4
Vibe
5,1
Value
4,5
Amenities
4,3
WiFi
3,6
Comfort
3,5
Location
9,6
Service
6,4
Breakfast
6,1
Room
5,8
Vibe
5,8
Cleanliness
5,8
Food
5,8
Value
5,3
Comfort
4,8
Amenities
4,1
WiFi
2,9
Location
9,5
Cleanliness
6,4
Service
5,8
Room
5,7
Value
5,3
Vibe
5,1
Breakfast
5,0
Comfort
4,4
WiFi
3,5
Amenities
3,4
10,0 Excellent
Pros: I was able to hop on the Blue line into the city and to your hotel. The hotel was near the tour attraction, river boat. I did not had a chance to shop, but lots of shopping to do.
Cons: There was a rattle in the room I couldn't figure out where. During the night I could hear the ambulance from the hospital near by.
9,5 Excellent
Pros: Great staff and location, I dont have anything bad to say about my stay here.
Cons:
5,0 Okay
Pros: The location
Cons: Room was not ready
9,3 Excellent
Pros: Excellent, central location on the Magnificent Mile. Very friendly, attentive staff. A nightstand on each side of the bed, sufficient electric and USB outlets, enough towel racks(!). The breakfast buffet, while a bit pricey, was very good and quite convenient.
Cons: While we heard no noise at all from other rooms, there were loud conversations in the hallway outside our room (near the elevators) every night and one morning. Most were other guests, but the one in the morning was housekeeping staff. A bit of weatherstripping around the room door would handle this nicely. Also, we had a leftover meal (lasagna) we needed to reheat and were told that there were no microwaves available due to liability issues around food poisoning and fire hazard. There was, however, a small refrigerator in the room, in a cabinet that was too small to safely hold a fridge. As a result, the cabinet was quite warm (120+ degrees, I'm sure). In the absence of a microwave, we put the foil lasagna container in the shallow drawer just above the fridge and left it there to heat. After a few hours, the lasagna was warmed through and still quite tasty. So, no microwave, but an unintentional warming oven. I have to believe that a microwave would be safer in the long run.
5,8 Okay
Pros: Location
Cons: The room was damaged and tired
10,0 Excellent
Pros: Location is PERFECT. It's just within the magnificent mile. It's near bus stop. Lots of restaurants nearby. And thanks for the upgrade too! It was awesome.
Cons: Maybe it's just the ambulance that passes by even though it's in the middle of the night because the hotel is near the hospital. Well it's fine. Can't control it. But can't complain anything about the hotel itself.
7,5 Good
Pros: The breakfast is good (although pricey at 22$). The location is good - you can walk to the Loop and most major sights. There aren't loads of restaurants nearby but a few good pizza places. The hotel is nicely decorated.
Cons: The 'petite classic' rooms are REALLY small! So it was quite difficult to move around with two people and our cases - better for one person really. We were on honeymoon and did let the staff know this - not that I'm expecting anything complementary but a 'congratulations' would have been nice. I found it really expensive for what it was and wish I'd stayed somewhere else for the money.
6,8 Good
Pros: Guadalupe in the restaurant was very pleasant!
Cons: 4 pm check in and the room wasn’t ready until 5:30 pm. The staff gave us strange stories about a German family occupying the room who needed to sleep.
8,8 Excellent
Pros: The location was close to a lot of fun amenities in the downtown area. The staff and door men were extremely nice and helpful. They greeted each person who came through the door. The room was clean initially and the staff cleaned the room each day very well. Amazing experience.
Cons: There was a lot of conflicting information and additional charges that was not laid out before hand. It was like $500.00 extra in charges and incidentals that I was unaware about. They wouldn't let me pay cash initially but upon checkout, I was able to pay cash. But the staff did work with me on this and everything was worked out eventually.
10,0 Excellent
Pros: Very friendly staff. And such good services.
Cons: Nothing
4,5 Okay
Pros: I liked that I was not in my tiny hotel room for very long on my long days for this work trip.
Cons: The fact that the maids threw away my gold necklace and a pair of diamond earrings. The fact that the staff was extremely inconvenienced to assist us in anyway which included not even telling us our room number upon check in but just rudely handing us a room key with no smile or warm welcome. The fact that they nearly kicked me out of the room when i requested a late check out. The fact that they blamed us for not reporting my lost necklace and diamond earrings sooner and refused to even provide a discount on our bill for this loss. It was a nice building but the staff was quite rude and unhelpful.
10,0 Excellent
Pros: The location was amazing and the staff was great.
Cons:
A stay at Warwick Allerton - Chicago places you in the heart of Chicago, steps from Michigan Avenue and Northwestern Memorial Hospital. Featured amenities include a 24-hour business center, express check-in, and express check-out.
Overall 7,7 Good
Based on 3 167 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
Excellent
8,0
Pros: The room was clean and staff was friendly.
Excellent
10,0
Pros: The hotel was very close to many restaurants, bars and music venues.
Excellent
10,0
Pros: The staff was helpful and accommodating. Also the atmosphere was pleasant and fun.
Good
6,0
Excellent
8,0
Pros: Great location, good deal for price
Excellent
9,3
Pros: The hotel was nice and the staff was helpful in suggesting how to arrive at the airport safely in the middle of the night. We arrived early before check-in and they were able to hold our bags while we explored the city.
Okay
5,5
Excellent
9,0
Pros: Stylish, personal feel. very good sushi bar in lobby and excellent casual restaurant immediately adjoining.
Excellent
8,0
Pros: Staff was very friendly and location was excellent
Excellent
10,0
Excellent
8,0
Pros: It has a wonderful sushi restaurant tucked into a nook off the lobby.
Good
6,0
Pros: Location! Rooms were small but nice! Beds were comfortable!
Details
Reviews
Overall 7,7 Good
Based on 3 167 reviews
Location
9,4
WiFi
8,3
Service
7,7
Value
7,2
Bar
6,6
Cleanliness
6,3
Amenities
5,8
Room
5,4
Breakfast
5,3
Comfort
3,5
Location
9,2
Service
7,2
Value
7,0
Cleanliness
6,0
Amenities
5,8
Room
5,2
Breakfast
4,9
Comfort
3,7
Location
9,4
Service
8,1
Value
6,8
Cleanliness
6,2
Amenities
5,9
Room
4,8
Comfort
3,3
Location
9,3
Value
7,6
Service
6,9
Cleanliness
5,2
Room
4,1
Comfort
3,3
Location
9,4
Service
7,6
Value
7,4
Cleanliness
6,3
Room
5,2
Comfort
3,5
8,0 Excellent
Pros: The room was clean and staff was friendly.
Cons:
10,0 Excellent
Pros: The hotel was very close to many restaurants, bars and music venues.
Cons: Nothing
10,0 Excellent
Pros: The staff was helpful and accommodating. Also the atmosphere was pleasant and fun.
Cons: No,nothing I did not like.
6,0 Good
Pros:
Cons: Rust stain on sheets and pillow case. Long wait for elevator. Wasn't impressed.
8,0 Excellent
Pros: Great location, good deal for price
Cons:
9,3 Excellent
Pros: The hotel was nice and the staff was helpful in suggesting how to arrive at the airport safely in the middle of the night. We arrived early before check-in and they were able to hold our bags while we explored the city.
Cons:
5,5 Okay
Pros:
Cons: No coffee in room. Dingy sheets.
9,0 Excellent
Pros: Stylish, personal feel. very good sushi bar in lobby and excellent casual restaurant immediately adjoining.
Cons: No coffee makers in room.
8,0 Excellent
Pros: Staff was very friendly and location was excellent
Cons: Rooms were very small
10,0 Excellent
Pros:
Cons: Was a little tight quarters- but workable
8,0 Excellent
Pros: It has a wonderful sushi restaurant tucked into a nook off the lobby.
Cons: Extra fees were added at check-out that I have not experienced at other hotels in Chicago. I think they called them urban service fees, and that they are only added once you physically stay there.
6,0 Good
Pros: Location! Rooms were small but nice! Beds were comfortable!
Cons: Valet service was awful and took forever to get your car! Front desk staff were not friendly at all upon arrival and acted like they were being bothered to assist!
Originally built to accommodate visitors to the Worlds Colombian Exposition in 1893, the guest rooms and suites of the Congress Plaza Hotel are truly spacious by todays standards. There are a total of 870 guest accommodations, including 36 deluxe suites, many of which overlook the beautiful waters of Lake Michigan. High speed internet in guest rooms is complimentary. Wireless internet in the lobby IS free for all registered guests. Adult rates start at age 15 and older for a fee of $20 additional per person. Smoking rooms are based on availability at check in. Iron/Ironing board & Hairdryer & safe deposit box in all guest rooms.Overnite Valet parking is $49.00. parking at next door garage is $44.00
Overall 7,6 Good
Based on 13 861 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Good
7,0
Pros: The window was a Great view the room was nicely did an the air work very well it was very relaxing
Good
7,5
Pros: Location. History. Lobby. View from room. Comfortable firm mattress and sheets. Quiet rooms even on busy Michigan Ave. No hall noises. No Ghosts! Haven't been to this area (South Michigan to museum campus) of Chicago in years. Happy to report it has been revitalized and much cleaner than we remember.
Excellent
10,0
Pros: The view were incredible, my grandson was in awe! He could see the festival at Grant Park and the boats on the lake! The room was very spacious, clean and beautiful! The check in clerk was awesome including the room service! I am now best Nana!
Good
6,8
Pros: Close to venue
Excellent
10,0
Pros: The location
Mediocre
3,3
Pros: It was alright
Excellent
9,5
Pros: We enjoyed our stay here. It was an excellent location, the room was great and the bed was beautiful. We were out and about all day so it suited us to stay here.
Excellent
10,0
Pros: Good beds. Near lake. Friendly staff
Good
6,3
Pros: The location and the valet and bell boys were amazing and helpful
Good
7,5
Pros: The bed was really big and comfortable and we were very close to downtown.
Good
7,5
Pros: Great location, comfy beds
Poor
1,0
Pros: Location
Details
Reviews
Overall 7,6 Good
Based on 13 861 reviews
Location
9,4
Service
7,2
Value
5,8
Room
5,7
Food
5,6
WiFi
5,1
Vibe
5,0
Amenities
4,8
Breakfast
3,7
Wellness
1,9
Location
9,3
Service
7,9
Room
5,8
Food
5,8
Value
5,1
Vibe
5,0
Amenities
4,5
WiFi
4,4
Breakfast
3,8
Wellness
1,6
Location
9,3
Service
7,3
Room
5,8
Food
5,7
Value
5,3
Vibe
4,7
Breakfast
3,8
WiFi
3,7
Location
9,6
Service
6,7
Room
5,9
Value
5,8
Food
5,2
Cleanliness
5,1
Vibe
4,9
Amenities
4,2
Breakfast
3,5
WiFi
2,6
Location
9,3
Service
7,1
Value
5,7
Room
5,7
Food
5,5
Cleanliness
5,0
Vibe
4,4
Breakfast
3,9
WiFi
3,5
7,0 Good
Pros: The window was a Great view the room was nicely did an the air work very well it was very relaxing
Cons: Not much that I didn't like just it's a older buildings it's scary the foundation just a bit out dated
7,5 Good
Pros: Location. History. Lobby. View from room. Comfortable firm mattress and sheets. Quiet rooms even on busy Michigan Ave. No hall noises. No Ghosts! Haven't been to this area (South Michigan to museum campus) of Chicago in years. Happy to report it has been revitalized and much cleaner than we remember.
Cons: Hotel room halls dungy and nasty. Fresh Wallpaper and paint would help. Rafael's restaurant poor. Outside seating dirty and in disrepair. Slow service, mediocre food.
10,0 Excellent
Pros: The view were incredible, my grandson was in awe! He could see the festival at Grant Park and the boats on the lake! The room was very spacious, clean and beautiful! The check in clerk was awesome including the room service! I am now best Nana!
Cons: I Loved everything! A pool would be nice!
6,8 Good
Pros: Close to venue
Cons: WiFi didn’t work and price was high at over $1000 for 4 nights
10,0 Excellent
Pros: The location
Cons:
3,3 Mediocre
Pros: It was alright
Cons: The staff was rude they should have Friendlier staff working the Front desk and everywhere else in the hotel
9,5 Excellent
Pros: We enjoyed our stay here. It was an excellent location, the room was great and the bed was beautiful. We were out and about all day so it suited us to stay here.
Cons:
10,0 Excellent
Pros: Good beds. Near lake. Friendly staff
Cons: Nothing!
6,3 Good
Pros: The location and the valet and bell boys were amazing and helpful
Cons: The house keeping ... make sure that you have your doors locked because they will come in without knocking ...
7,5 Good
Pros: The bed was really big and comfortable and we were very close to downtown.
Cons: The building is already too old and it did feel quite run down.
7,5 Good
Pros: Great location, comfy beds
Cons: Bathroom a bit dated
1,0 Poor
Pros: Location
Cons: Very outdated
Originally built to accommodate visitors to the Worlds Colombian Exposition in 1893, the guest rooms and suites of the Congress Plaza Hotel are truly spacious by todays standards. There are a total of 870 guest accommodations, including 36 deluxe suites, many of which overlook the beautiful waters of Lake Michigan. High speed internet in guest rooms is complimentary. Wireless internet in the lobby IS free for all registered guests. Adult rates start at age 15 and older for a fee of $20 additional per person. Smoking rooms are based on availability at check in. Iron/Ironing board & Hairdryer & safe deposit box in all guest rooms.Overnite Valet parking is $49.00. parking at next door garage is $44.00
Overall 7,6 Good
Based on 2 711 reviews
All reviews
- All reviews
Good
7,5
Pros: The building is very old, small room with views of brick walls. The bed was very comfortable. The staff was very accommodating.
Excellent
8,0
Pros: location
Good
6,0
Pros: Rooftop deck was awesome! Close to everything. Could walk to wherever we wanted to go.
Okay
5,8
Pros: the location was really nice which i suppose is why you pay so much for the hotel. whenever i had to talk with a staff member they were really nice and helpful. my sister and i were there for lollapalooza and the inn only had queen rooms left when i booked, but we were given a double room which was nice!
Excellent
8,0
Okay
4,3
Pros: Location
Okay
5,8
Pros: The location is great. The roof terrace is great on a sunny day.
Okay
5,0
Pros: The location close to the shopping area and the park where Lollapalooza is held, which was the reason for our stay.
Excellent
8,0
Good
7,0
Pros: location
Excellent
8,0
Pros: Close to everything. Nice staff
Good
7,5
Good
7,3
Pros: The hotel is at a very good location, rooms are clean and comfortable. They have free internet access in the lobby which is a nice place.
Good
7,0
Pros: The location was perfect.
Excellent
8,0
Pros: Located centrally, the hotel is close to all touristic places as well as to the shopping areas.
Good
7,0
Pros: I must say the location and the 22nd floor patio where my favorite thing about this hotel
Okay
5,0
Pros: Excellent location for shopping.
Excellent
8,0
Pros: $self.pros
Mediocre
3,6
Pros: wi-fi access in lobby. access to mag mile. access to conference venue at major hotel.
Okay
5,6
Pros: consierge answered all my questions
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Cons: $self.cons
Good
6,4
Pros: $self.pros
Okay
4,0
Pros: Good location.
Details
Reviews
Overall 7,6 Good
Based on 2 711 reviews
Cleanliness
7,3
Comfort
7,2
Location
9,1
Services
6,8
Staff
7,8
Value for money
7,2
7,5 Good
Pros: The building is very old, small room with views of brick walls. The bed was very comfortable. The staff was very accommodating.
Cons:
8,0 Excellent
Pros: location
Cons:
6,0 Good
Pros: Rooftop deck was awesome! Close to everything. Could walk to wherever we wanted to go.
Cons: Rooms have not been updated, not the cleanest either. Very small, no view. Gym closed for maintenance.
5,8 Okay
Pros: the location was really nice which i suppose is why you pay so much for the hotel. whenever i had to talk with a staff member they were really nice and helpful. my sister and i were there for lollapalooza and the inn only had queen rooms left when i booked, but we were given a double room which was nice!
Cons: the air conditioning in the room did NOT work! it was actually terrible, and with the placement of the windows and the sun, the room would become unbearable by 8 in the morning. i was trying to figure out the ac unit and what could be wrong, i happened to look underneath the unit and see the vent completely clogged with dust, honestly surprised it didn’t start a fire. but the room overall was not too bad, however i’m doubtful i would ever pick this location to stay again. they charge a $75 daily security deposit on top of the other fees which i was not aware of at first (my other hotel fell through last minute and i booked this one in a rush, which is why i might have not noticed the security deposit note at first), this was extremely hard on my budget for the rest of the trip, but they refunded the deposit a few days after check out! the water in the bathroom also never got to a more than comfortable temperature , it was always cold showers.
8,0 Excellent
Pros:
Cons: The maid service could have been better.
4,3 Okay
Pros: Location
Cons: It needs a remodel. Hotel smells old when you enter the room's,wallpaper peeling, carpets very worn and stained. It's a great location.
5,8 Okay
Pros: The location is great. The roof terrace is great on a sunny day.
Cons: The rooms are tiny and dated. The bathtub was dirty when we arrived. The female receptionist I dealt with was one of the rudest hotel staff I’ve ever come across. My friend had a seizure and fainted at the front desk midday, was swallowing her tongue, none of the staff helped, just stood there and watched and literally did nothing but asked us if we wanted to call her an ambulance after she had already woken up. They also overcharged my friend €1,000 by claiming she hadn’t paid for a hotel room even though she clearly showed she had on her bank statement.
5,0 Okay
Pros: The location close to the shopping area and the park where Lollapalooza is held, which was the reason for our stay.
Cons: Our room was dirty and clearly had some sort of mold in the carpet. The carpet was even wet under the AC. Staff was not polite, especially not during check-in. Housekeeping came very early in the morning (8:30/9:00) which woke us up each day of our stay. Housekeeping also didn't clean our sheets and they forgot to put new bags in the trash cans on two occasions, which made us decide to put up the "do not disturb" sign for the rest of our stay. We also found that there were only two power outlets in the entire room that were unused, both behind a piece of furniture. The rest of the outlets were all used by lamps and appliances throughout the room. These lamps were also the only source of light in the room itself, apart from one ceiling light above the entrance. This made the room very dark, which contributed to the already drab and dark look of the room.
8,0 Excellent
Pros:
Cons: Ask for assistance with our TV and no one ever came to fix it.
7,0 Good
Pros: location
Cons: age of everything
8,0 Excellent
Pros: Close to everything. Nice staff
Cons: Room was clean. The bathroom ceiling leaking water and floor was wet.
7,5 Good
Pros:
Cons: Bathroom is very small, mirror needs to be replaced due to age and clarity.
7,3 Good
Pros: The hotel is at a very good location, rooms are clean and comfortable. They have free internet access in the lobby which is a nice place.
Cons: There is no restaurant in the premises, there is only a coffee shop next to the hotel, thus there is no comfortable way to have a decent breakfast.
7,0 Good
Pros: The location was perfect.
Cons: The bed was really lumpy and uncomfortable.
8,0 Excellent
Pros: Located centrally, the hotel is close to all touristic places as well as to the shopping areas.
Cons:
7,0 Good
Pros: I must say the location and the 22nd floor patio where my favorite thing about this hotel
Cons:
5,0 Okay
Pros: Excellent location for shopping.
Cons: Air conditioner in the room was not accessible for adjustment in a temperature change. Also the TV did not have any pay per view chanels.
8,0 Excellent
Cons: Rooms are not ready to 15-00, at the same time, check out time is 12-00. Something could be done to prepare booked rooms to 15-00
3,6 Mediocre
Pros: wi-fi access in lobby. access to mag mile. access to conference venue at major hotel.
Cons: the air conditioner in my room was filthy. i couldn't switch it off because there was no open window to use, and when i did switch it off my throat became sore and dry.
5,6 Okay
Pros: consierge answered all my questions
6,4 Good
Cons: there was no breakfast available
4,0 Okay
Pros: Good location.
Cons: Small room (at least ours). Noise (not street).
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