Chicago hotels near Union Station
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Best Chicago hotels near Union Station
"This family-friendly Chicago hotel is located near the beach, within a 10-minute walk of State Street, House of Blues Chicago and Chicago Theatre. Chicago Riverwalk and Grant Park are also within 10 minutes. Grand Station (Red Line) is only a 4-minute walk and State Station is 6 minutes. "
Overall 9,3 Excellent
Based on 1 283 reviews
All
- All
- Families with older children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9,6
Pros: great accomodations and service
Excellent
10,0
Pros: Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: Everything. Zero complaints
Cons: Service was boardline TOO GOOD if that is such a thing
Excellent
9,1
Excellent
10,0
Excellent
8,6
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Pros: This is a great hotel the atmosphere that employees everyone was great there
Excellent
10,0
Pros: Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.
Excellent
9,7
Pros: Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror!
Cons: The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
Excellent
9,6
Pros: The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed.
Cons: The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
Good
7,7
Pros: Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
"Located in The Loop, this luxury hotel is steps away from Chicago Riverwalk and Michigan Avenue. Grant Park and Chicago Theatre are also within 10 minutes. Clark-Lake Station is 7 minutes by foot and State Station is 8 minutes. "
Overall 9,0 Excellent
Based on 1 343 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
8,2
Pros: Location and friendly staff
Cons: Bar, location and staff
Good
6,8
Cons: Staff were horrendously unhelpful on more than one occasion
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: Exceptional customer service training, great rooms, super location
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: Everything was perfect. Amazing views of the river. Only open a month.
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: Attention to detail was spectacular, gave over and beyond service
Excellent
10,0
Excellent
10,0
Pros: The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.
Excellent
9,1
Pros: Good
Cons: There should be a parking facility for the guest. I was paying almost the same amount for the parking what is was paying for my room.
Good
6,8
Pros: Location was great.
Cons: We went to this hotel so we could have access to the rooftop lounge. They made it very hard for everyone by saying that it’s Booked all year but if you come and wait in a ridiculous line for a few hours you will get in. Are you booked or not? Another thing was the shower water that took very long to get hot.
Excellent
8,2
Pros: Bed was super comfy; lay out was nice. I enjoyed the location. Felt very fancy with great views
Cons: We checked in early and dropped off our bags, no problem. Then we got the notification that our room and digital key was ready, so we made our way back. When we tried to get our bags, no one was there to talk to so we had to go to the front desk and they were going to send them up. We went upstairs with our digital key ready and it didn't work. We had to go back to the front desk, only to have the staff not believe us that it didn't work. They gave us a regular key and we went back upstairs. I had wanted to freshen up but the bags had not arrived. We waited about half an hour but ended up going back to the front desk to remind them to send the bags up. After that, the stay was fine until I was over charged for the room and had to call the hotel to get the correct charges.
Excellent
10,0
Excellent
9,7
Pros: Clean, great location, friendly and professional staff. Love coming here to take a break. I can often find a pretty decent rate considering the location.
Excellent
10,0
Pros: Location and nightlife
Excellent
10,0
Excellent
10,0
Excellent
9,1
Pros: My go-to hotel for “stay-cations” in the city.
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: My son and I had a great stay at London House! It is located perfectly and is within walking distance or a short Uber ride of Navy Pier, Millenium Park, OTC. The hotel was clean, comfortable, and staff was friendly!
Cons: We tried to eat at the hotel restaurant to avoid going out in a storm. The restaurant is more of a bar setting and the menu is not family friendly. Needless to say we braved the storm, got soaked! Great memory! Lots of good places to eat around the hotel.
Excellent
10,0
Pros: The city is amazing and being able to come back to a great place to rest makes a big difference between a good trip and an awesome trip. The staff was incredibly polite, and the customer service at this place is above and beyond.
Good
7,1
Pros: Modern, relatively new, comfortable room except for shower head. Nice staff but had to wait on my room way past the 4p check-in time. Staff gave me water and premium internet because I had to wait so long for room.
Cons: I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.
Excellent
10,0
Pros: The rooftop bar is amazing...during the winter, however, the lounge is enclosed and not much to talk about. Our room had a gorgeous view of the river, the bed was comfortable, linens were great, and the big tv was like being in bed at a movie theatre. The workout facility was very cool, like a trip to the future. Great stay, we would do it again for sure.
Good
6,5
Cons: Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.
Excellent
8,0
Pros: Location, design, service.
Cons: Soundproofing could be better, for something so new, too many items weren't working.
Excellent
9,7
Pros: Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.
Cons: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.
Excellent
9,1
Pros: The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.
Cons: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.
Excellent
8,5
Pros: Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.
Cons: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.
Excellent
10,0
Pros: Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.
Our unique and recently renovated hotel designed by French architect Jean-Paul Viguier is a 32-floor prism of glass featuring stunning views of Lake Michigan and the Chicago skyline.
Overall 8,9 Excellent
Based on 2 086 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Pros: Decoration and restaurant
Excellent
10,0
Excellent
9,1
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: Loved the style, convenience and exceptional service.
Excellent
10,0
Pros: beautiful hotel
Cons: bed was too soft
Excellent
10,0
Cons: Rooms too small
Excellent
8,6
Pros: Decor was beautiful
Cons: Breakfast was over priced and not that good.
Excellent
10,0
Pros: Great spot. Conveniently located. Pleased overall with the property.
Excellent
8,8
Pros: The French ambiance.
Cons: A bit expensive.
Excellent
9,1
Pros: Great service (friendly and attractive receptionist), great location and overall very nice.
Cons: No spa or sauna on the premises. No light in the shower and overall the facilities were less luxurious than other locations (specifically Sofitel Athens), though it was still very nice. Strange decorations for the holidays in the lobby...
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: The decor is always beautiful and the staff is always friendly and helpful. Its one of my favorite hotels.
Excellent
10,0
Pros: From a previous stay (which was not up to their normal standards) we were noted in the computer and given a room upgrade. Definitely an emphasis on service!
Cons: nothing
Excellent
9,4
Pros: Room was nicely appointed and very functional
Excellent
9,7
Cons: Many hidden charges, especially for room service, it costs a fortune. Other than that, great stay, friendly staff, good food, exactly what’s expected for a 5-star hotel
Excellent
10,0
Okay
5,1
Pros: The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street.
Cons: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
Excellent
10,0
Pros: Another great Sofitel property. The facility, food, etc., all top-notch. And staff could not be nicer ....
Excellent
8,8
Pros: Great location, great value for the price.
Cons: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.
Excellent
9,6
Pros: I liked the sofitel before because it had this amazing smell wafting through the entire building especially in the lobby that I loved so much my friend found out what they were using and turns out they were using a scent from a French perfumery which made the whole feeling even more glamorous than it was already. My friend ended up gifting me a candle from the very same perfumery that was the exact scent of the Sofitel Chicago location!
Cons: The scent was missing from the hotel, this was the main thing I was looking forward to and was very disappointed in that there was no luxurious scent to go with a luxurious hotel.
Excellent
10,0
Pros: The location was perfect! Convenient to shopping, restaurants, and nightlife. The size was intimate but with nice public areas to enjoy a snack or cocktail by the fire. The elevators were close to the door and fast and easy in/out access.
Cons: Absolutely nothing! Wonderful hotel for a romantic weekend!!
Excellent
8,5
Pros: Great location, beautiful room and good staff.
Cons: Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.
Excellent
9,7
Pros: Very sophisticated luxury hotel. I loved the service and the French flair. My room was immaculate and the bathroom had more than adequate space for my toiletries.
Cons: The front desk is a bit difficult to get to, but the check in process was smooth. I had a a bit of difficult getting a bellman to collect my bags from storage though I was first in line. Not really a good hotel for children.
Excellent
10,0
Pros: The hotel and its location were beautiful, and the staff was extremely nice and helpful. The price was great, and we had an excellent stay!
Cons: That we eventually had to leave. Everything was wonderful!
Excellent
10,0
Pros: Clean, great location, spacious room, free WiFi, nice restaurant and bar, helpful doormen, robes and slippers and separate tub and shower. Lanvin toiletries too. Appreciated that housekeeping checked in with us and brought extra towels/robe for our son.
Excellent
10,0
Cons: Nothing. I thought everything was perfect
Excellent
10,0
Pros: we were traveling with our toddler. the hotel crib came with complimentary johnson & johnson toiletries and a stuffed bear. the room was clean, comfortable and spacious enough to be tolerable with a toddler in the same room. the bathroom was spacious, in excellent condition and well-appointed. we were on a high floor and had a great view of the city.
Cons: it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.
Excellent
8,5
Pros: I would have preferred a discount on the Parking for staying in the hotel.
Excellent
9,7
Pros: Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile.
Cons: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.
Excellent
8,2
Cons: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.
Excellent
10,0
Pros: Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.
Excellent
9,4
Pros: Unbeknownst to me, the concierge worked with my parents to surprise us with a dessert cart and champaign for my and my girlfriend's birthdays. I've stayed at this hotel on three other occasions. I love how centrally located the hotel is.
Excellent
10,0
Pros: Great atmosphere! Chic, hip and fashionable hotel that focused on bring art into its theme. Parisian inspired hotel.
Cons: Valet parking was too expensive, $60 plus dollars a day.
Excellent
9,7
Pros: Bed was super comfy. Views were amazing. Overall feel was very modern.
Cons: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).
Excellent
10,0
Pros: So close to Michigan Ave, very clean, a large room for downtown Chicago, and helpful staff. Probably wouldn't be kid-friendly but great when you want a break from the kids.
Excellent
10,0
Pros: High-end; great location, staff and food. A classy choice.
"Located in The Loop, this eco-friendly hotel is steps away from Chicago Riverwalk and Michigan Avenue Bridge. Grant Park and Chicago Theatre are also within 10 minutes. State Station is 9 minutes by foot and Randolph-Wabash Station is 9 minutes. "
Overall 8,7 Excellent
Based on 4 603 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Pros: The service was great even if the hotel was sold out!!
Excellent
8,5
Excellent
8,8
Excellent
8,5
Excellent
10,0
Excellent
9,4
Pros: Nice room; cool hotel
Cons: No pool
Excellent
10,0
Excellent
10,0
Excellent
9,7
Pros: almost everything
Cons: $65 for parking at their hotel. too much for guest
Excellent
10,0
Excellent
8,0
Excellent
10,0
Cons: I enjoyed my stay. No recommendations for improvement T this time
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
8,2
Excellent
9,1
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Good
7,4
Pros: Nice hotel
Cons: I will make sure my next stay in the city will have free parking. $75+ to park after paying a couple hundred bucks for a room is terrible.
Excellent
10,0
Good
7,7
Cons: Massive hotel. too big. very unpersonal. conference hotel and for group travel.
Excellent
10,0
Excellent
8,5
Good
7,7
Excellent
8,5
Excellent
10,0
Excellent
8,2
Excellent
10,0
Excellent
10,0
Okay
5,4
Pros: Check in was busy but efficient
Cons: Because it was our 10th wedding anniversary I called to have a bottle of proseco waiting for us in the room. I was told they didn't have proseco but it was listed in the menu. The walls are paper thin. So much so not only could I hear the guy next door but I could also hear the person he was talking to on the phone. came downstairs to get my car from the valet and was told it would take 20 minutes. No one said anything when I checked in and there were no instructions that allowed you to call ahead from your room. Bathroom floor was sticky. Overall, the worse hotel visit.
Excellent
10,0
Excellent
8,0
Excellent
10,0
Good
7,7
Excellent
10,0
Excellent
10,0
Pros: Good service, nice room, ggod price
Excellent
10,0
Pros: Hotel staff was friendly and polite on check-in. Hotel room was clean and spacious. Hotel decor has a contemporary and urban feel. Convenience store in lobby had healthy options for snacks. Dinner at the Steak restaurant located in lobby was delicious! Waitstaff was attentive without interrupting our dinner conversation.
Cons: Conference rooms were far away down two escalators. Restrooms were difficult to find. One floor was under construction.
Excellent
10,0
Excellent
8,0
Excellent
9,7
Excellent
8,0
Pros: We ordered a couple of the breakfast burritos and they were delicious! They are also pretty big and could be shared.
Excellent
10,0
Excellent
9,3
Cons: The price for the valet parking was ridiculous, $59.00.
Excellent
10,0
Pros: extremely clean excellent service attractive room and public areas
Cons: charges for parking were very high
Excellent
8,0
Good
6,0
Swissôtel Chicago is located where the Chicago River meets the Lakefront. Designed by noted Chicago architect Harry Weese, Swissôtel Chicago's famous triangular structure offers the most spectacular views of Grant Park and Lake Michigan. Lobby renovation completed in 2012.
Overall 8,6 Excellent
Based on 1 708 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Okay
5,6
Pros: The bed was nice.
Cons: I had to have the air fixed twice while there. They were not very quick to assist.
Excellent
10,0
Excellent
9,6
Pros: Fast, easy check-in. Fast elevator service. Comfortable bed, very clean room and bathroom. Beautiful stay as always at the Swissotel. Will definitely recommend and consider staying again.
Cons: Nothing.
Good
6,5
Pros: Location, lobby, staff
Cons: We were given 2 double beds instead of 1 queen. Air conditioner didn't cool the room to below 72 degrees
Good
7,7
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,5
Excellent
9,7
Excellent
8,5
Excellent
8,5
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
9,1
Good
7,7
Pros: Location was superb for downtown Chicago. Easy walk to Milenium Park & Michigan Ave shopping. River view room was great! Price was nice. Room was cool, cozy. Down feather beds but could've used a fitted sheet on bed instead of a 2 flats? Pool was a little run down could use some sprucing up. Spa staff super friendly. Sauna nice.
Cons: Check in was uncomfortable. My family requested an early check in first thing in morning thru Kayak. We drove several hours with young children & wanted to get to the Chi & settle in for our short visit. I was told thru text an early check in couldn't be guaranteed. We lived in Chicago, spouse a native so we didn't mind finding something to do. We arrived at 11:30 after having breakfast in Lincoln Park by the zoo. It was raining so we decided to try to check in early. I took my place in line. Another lady walked up to the only staff attended desk & stepped between the woman already getting service & myself. She proceeded ahead of me & I spoke up. She huffed & puffed. As if I was inconveniencing her. Worse off the staff member states he didn't know who was next but she just needs to swap her key and I could wait since my check in would take longer! I protested but she was serviced while I continued to wait! When it was my turn I was told I couldn't check in, I was 9th in line, & we couldn't expect a room for at least 2 hours... unless we chose a room to small or we paid $75 for a suite! I removed myself from line & called my spouse. I returned to line moments later to a different staff member, Ricardo. He immediately set us up with the room we needed & handed me keys! Amazing the difference a minute makes! Thanks Ricardo! Later that evening we saw the woman who stepped in front of me & received preference from staff. She was in full pilot uniform leaving the hotel. She hosed past me looking like an angry pitbull. Despite the great location and family friendly atmosphere we might never go back. There are too many other places to choose from!
Excellent
10,0
Pros: They had good customer service skills through the whole building...
Cons: I like everything about my stay...
Excellent
10,0
Excellent
10,0
Excellent
8,2
Good
7,4
Cons: The parking fee was very expensive. Felt like a rip off.
Excellent
8,5
Cons: Not enough electrical outlets in the room Had difficulty finding one to charge my phone and ironing my shirt Also the iron sucks, and did not work that well My shirt still had wrinkles afterwards Needs to be replaced
Excellent
8,8
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Pros: I booked a room in Chicago at the Swissotel for two nights and after reading the horror stories about kayak bookings through getaroom, I was a bit apprehensive. Based on my travel plans and circumstances, I was able to risk it and make other lodging plans if necessary, so I risked the inconvenience of whatever troubles getaroom might cause me. Fortunately, I did not run into any troubles at all and had a wonderful stay at a luxurious hotel that is in a great location. I received all the service and privileges of a normal stay at the Swissotel.
Cons: No complaints.
Excellent
10,0
Pros: Views of the city Cleanliness of the rooms Proximity to everything
Cons: Restaurant food was nothing to ride home about and it was expensive
Excellent
9,1
Cons: The cleaning crew rearranged our stuff.
Excellent
10,0
Excellent
8,2
Excellent
10,0
Good
7,6
Pros: Friendly Up-to-date No run around Clean
Cons: I hate you could not shut the curtains Parking Expensive Had to go across riverwalk to get to Navy Pier Wi-Fi not included
Excellent
8,0
Excellent
9,7
Good
7,4
Excellent
10,0
Pros: great hotel with great service
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,8
Good
6,0
Pros: Clean. Friendly staff. Location is great.
Cons: The beds were well used. I slept in a very deep impression in the bed. The mattresses were covered with a duvet placed under a top sheet (instead of a fitted sheet) I assume to make the mattresses feel more comfortable and less lumpy. It was the worst mattress I've ever slept in in a hotel. Poor parking options. $125 for two days (non valet) No roof top bar or pool. Charges for any local outgoing calls or 1-800 #'s. A little thing, but a main bulb was burnt out in the bathroom and it wasn't changed before or during my stay. Made the bathroom quite dark. The tub facet dripped constantly.
Mediocre
2,0
Cons: I didnt even stay at your hotel.
Excellent
9,4
Pros: Everyt
Excellent
10,0
"Situated near the airport, this hotel is within 9 miles (15 km) of SeatGeek Stadium, State Street and Douglas Park. University of Chicago Medicine and Midway Plaisance are also within 9 miles (15 km). Midway Station is 21 minutes by foot. "
Overall 8,6 Excellent
Based on 556 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Pros: Close to the airport. Easy bus pick up to the airport. Nice breakfast.
Excellent
10,0
Excellent
10,0
Excellent
10,0
Mediocre
3,7
Cons: I was not told that the reservation was moved to the Hilton. I got to my hotel late and it was on a small paper on the door. After then getting to the Hilton, the front desk attendant was in the back and I had the shout HELLO for 15 minutes until she came to check me in. During that she told me there would be a grab and go breakfast starting at 6am. I went down at 6:20 and there was nothing so I’m unsure what was going on with that: but there was a very large line of people and no one at the front desk yet again.
Excellent
8,5
Excellent
10,0
Excellent
10,0
Good
6,0
Pros: Better than sleeping on a park bench.....
Cons: Stuff in room was broken....shower handles for example. No linens on pullout and took an hour to get some. Overall just good....not going to be the most memorable but it was ok
Good
6,8
Pros: While I could sleep everything was fine. Also super great that they have digital check in and keys so I don’t have to interact with anyone.
Cons: Their “smart thermostat” shut off during the night making it unbearably hot. I called. She said no maintenance and tried to explain what a smart thermostat is. I just wanted to sleep and told her that. She said flip the switch to the half moon. That doesn’t exist. She lied to get me off the phone then kept putting me on hold when I tried to call back. Only way I could get the air to stay on was to keep a light on. Super awful way to spend a night and that money. Probably switching to Marriott.
Okay
5,4
Pros: The room was nice, quiet and clean.
Cons: It is over priced. We had to pay and additional $17 for parking overnight in an unsecured parking lot. Needless to say there are no views since it is close to MDW airport, which is why I think it is so overpriced. There was no bottled water in the room. Typically, most hotels provide 1 or 2 complementary bottled waters. I had to call the front desk three times to verify the check out time and kept getting placed on hold.
Excellent
9,7
Pros: The December 28, 2015 rain/ice storm delayed our trip home from Jamaica. Hampton Inn had the best rate for a very last minute reservation. They accommodated the eight of us with ease. They made us feel welcome after an unfortunate travel delay. The rooms are large and clean. Breakfast is wonderful. Would definitely go back even without an unexpected delay. Thanks guys!
With a stay at Royal Sonesta Chicago Riverfront, you'll be centrally located in Chicago, within a 5-minute walk of Chicago Theatre and Michigan Avenue. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Chicago? This hotel features 16000 square feet (1486 square meters) of event facilities.
Overall 8,5 Excellent
Based on 2 071 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9,4
Excellent
9,1
Excellent
10,0
Pros: Check in was a breeze..Location was wonderful, and staff was courteous and helpful.
Cons: I can't think of any negatives....
Excellent
10,0
Good
6,0
Excellent
10,0
Cons: Hotel and staff were great. Great location! We will book here in the future!
Excellent
10,0
Excellent
10,0
Good
6,2
Excellent
8,0
Excellent
10,0
Excellent
8,5
Good
6,2
Cons: The bed was very uncomfortable. The staff was nice but felt robotic.
Excellent
10,0
Excellent
9,7
Excellent
8,0
Excellent
8,0
Excellent
9,7
Pros: staff super professional and freindly location is great rooms are great
Cons: price to valet parking "free" WIFI in rooms, weak
Excellent
10,0
Excellent
8,2
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,4
Pros: Staff was very friendly and helpful. Wonderful room!
Cons: At least 2 ice machines were not operational.
Excellent
10,0
Pros: Amazing view
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
10,0
Good
6,2
Pros: The location is fantastically located between Magnificent Mile and the museum campus. It was easy to get to and offered stunning views!
Cons: The hotel room lacked basic amenities. There was no coat rack in the room. In the unpredictable Chicago weather, our weathered coats needed a place to dry. Housekeeping was stingy on towels, shampoo, and coffee. One tiny bottle of shampoo for a potential of 3 days worth of showers for a family will not cut it. They also did not replenish our coffee. When we asked for more coffee, they brought up 1 Keurig cup of coffee, 2 coffee cups, and 3 sugar and cream packages, which did not make any sense. Also be aware that they add $80 per night to your card for incidentals.
Excellent
10,0
Pros: Grand location; grand comfort; grand view; grand service; grand value. Thanks
Cons: $61 overnight parking fee!!!!!!
Excellent
10,0
Excellent
9,0
Pros: The room service was gourmet . Perfect !
Cons: Cost of parking was high. Should be included or discounted when you have a room.
Excellent
10,0
Excellent
10,0
Excellent
10,0
Mediocre
2,0
Cons: Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
Excellent
8,0
Excellent
8,0
Pros: Great last minute room rate.
Cons: Odors in lobby and hallway. Exhaust problems from kitchen.
Excellent
9,1
Pros: I stayed here for business and also leisure. I chose this hotel based off of location and it was perfectly placed near all of the great tourism spots in the city. I walked everywhere all weekend, which is a great way to burn off all the delicious food Chicago has to offer. The view from the room of the city and the Chicago river is spectacular. The hotel staff was extremely nice, accommodating and the rooms were very clean.
Cons: The parking fee to keep your car there during your stay is astronomical. We received a note card saying we get a "free gift" for staying there in our room the first morning we were there. When we turned it in, it was a free vacation only if you were over 28 and married and your spouse was staying with you, which I didn't qualify for as my spouse was at home. Because of that, I received one drink with an appetizer purchase (so not a free gift if you have to buy something ) at the hotel resturant. I think gimmicks like this are insulting and a waste of the guests time.
Excellent
10,0
Excellent
10,0
Excellent
8,0
Okay
5,7
Excellent
8,0
Excellent
8,8
Pros: One of the better exercise areas I've seen in a hotel.
Cons: A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
Good
7,1
Pros: The staff was excellent. Very helpful, respectful, and pleasant. The doorman, Mark, had exceptional guest service skills. I felt completely taken care of.
Cons: The room was hot and muggy, which didn't change despite having the thermostat set as low as it would go. The elevators took FOREVER. It was not uncommon to wait 10-15 minutes once calling the elevator to have it arrive. Food in the hotel was fine, nothing special and expensive.
Excellent
10,0
Excellent
8,2
Pros: The room was very clean with all the facilities we needed. The concierge was only somewhat helpful as she did not know the city as well as my phone! Good restaurant tied to the hotel
Cons: As with all hotels, too pricey! Very small front desk area that made it quite crowded when using the Lobby.
"Situated near the airport, this hotel is within 2 miles (3 km) of Rivers Casino, Donald E. Stephens Convention Center and Rosemont Theatre. Allstate Arena and Fashion Outlets of Chicago are also within 3 miles (5 km). Rosemont Station is 20 minutes by foot and Rosemont O'Hare Transfer Station is 23 minutes. "
Overall 8,4 Excellent
Based on 342 reviews
All
- All
- Families with older children
- Couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9,4
Excellent
9,1
Excellent
9,7
Good
7,6
Cons: room refrigerator wasn't working properly
"Situated near the airport, this hotel is within 9 miles (15 km) of SeatGeek Stadium, State Street and Douglas Park. University of Chicago Medicine and Midway Plaisance are also within 9 miles (15 km). Midway Station is 24 minutes by foot. "
Overall 8,4 Excellent
Based on 210 reviews
All
- All
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9,7
Excellent
10,0
Pros: One of the nicest hotels in the Midway complex.
Excellent
10,0
Good
6,8
Pros: The staff was very welcoming and did a wonderful job of giving us a comfortable stay.
Cons: The continental breakfast was very disappointing and limited. The hotel was also pricier than what it's worth.
The Hilton Rosemont/Chicago O'Hare is conveniently located only minutes from O'Hare International Airport, and offers complimentary 24-hour shuttle to and from all terminals. We are located across the street and directly connected via an enclosed sky bridge to the Donald E. Stephens Convention Center. Nearby attractions include Allstate Arena, Rosemont Theatre, Fashion Outlets of Chicago and MB Financial Park. Chicago's CTA Blue Line is steps away and provides quick access to the downtown Chicago area. The city’s convenient transportation takes you to sites such as McCormick Place, Millennium Park and Museum Campus. Sports fans will appreciate how easy it is to catch a game at the Chicago Cubs' Wrigley Field and Chicago Bears' Soldier Field. The Chicago White Sox's US Cellular Field and the United Center, home of the Chicago Bulls and Chicago Black Hawks, are easily reachable. Other nearby sports options include DePaul Blue Demons Basketball, Chicago Wolves Hockey and the Arlington Race Course. The Hilton Rosemont/Chicago O'Hare offers lavish comfort. Our rooms feature Serta Suite Dreams® bed with pillow top mattress, well-appointed sheets and down comforter and soothing bath amenities. The sound resistant windows ensure a peaceful sleep. Wireless internet access is available in all guest rooms (usage fee), and self-parking in covered garage (usage fee) adds to the hotel's convenience. The Hilton Rosemont/Chicago O'Hare is about service. There are 26 meeting rooms conveniently located on the first and second floors including two ballrooms accommodating up to 800 people. Comfortable, high-back reclining conference chairs designed for the full-day meeting attendee are standard at our hotel. Modern telecommunications and A/V systems are available with full conference capabilities. Applicable fees may apply to certain. Please contact the hotel for any questions.
Overall 8,3 Excellent
Based on 503 reviews
All
- All
- Families with older children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
8,0
Pros: Big room
Cons: No free wi-fi
Excellent
8,0
Cons: No microwave or mini fridge in the room and room service was a little pricey. Bathroom wasn't as nice as I expected
Excellent
10,0
Excellent
10,0
Excellent
8,8
Excellent
10,0
Okay
5,7
Cons: There was no warm blanket on the bed. It felt like there were 5 sheets stacked together but no warmth. Room by the elevator was noisy. Not handicapped and was put in handicapped room which was kinda annoying.
Excellent
8,5
Pros: I was only there for half a day for a layover. The staff was really nice and professional. They were able to move me to a different room when mine began smelling of cigarette smoke. They also retrieved my kindle from the previous room when I forgot it.
Cons: The hotel itself was older/not in the best condition as portrayed in the photos
Excellent
8,0
Excellent
10,0
Excellent
9,7
Excellent
8,0
Pros: Rooms were really big, great staff, clean hotel
Excellent
10,0
Excellent
8,5
Good
7,7
Excellent
10,0
Pros: The facilities and staff were very nice. The restaurant and bar staff very friendly and accommodating. Room was comfortable and spacious. Good location.
Cons: We booked a king bed but during check in was told the website I used is whatever is available. Wasn't happy about that. They did switch us the second night when one became available for the rest of our stay. The website thru Kayak was GetaRoom that booked the room. So I suggest to confirm your type of room before you stay if you go thru that website.
Excellent
10,0
Pros: Ease of getting from O’Hare and back. The staff was excellent, checking each day to ensure our comfort and pleasure. Dry clean and beautiful!! Would stay again on my travels!
Cons: Nothing!!
Excellent
8,6
Pros: The young woman at the front desk was exceptionally helpful. She was extremely pleasant and helped me out immensely. I can't remember her name exactly, but I believe it started with a K.
Cons: The service at the hotel bar. I stopped in twice over the weekend and could barely get the bartender or server's attention long enough to place an order or even pay the check! They were both eastern European.
Excellent
9,7
Pros: Clean setting and great staff
Cons: More verity in food selections.
"Situated near the airport, this hotel is within 3 miles (5 km) of Rivers Casino, Donald E. Stephens Convention Center and Rosemont Theatre. Fashion Outlets of Chicago is 2.9 mi (4.7 km) away. Cumberland Station is 24 minutes by foot and Harlem-O'Hare Station is 27 minutes. "
Overall 8,3 Excellent
Based on 463 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
9,1
Excellent
10,0
Mediocre
2,0
Pros: The room was nice enough..beds were comfortable but the management staff needs a complete recourse in customer service
Cons: The staff was horrible.. We were booked for two nights three days..our first day in we returned to our room to find that our belongings had been went through an that outr money was missing.. We informed the manger on duty who stated that he was unable to help us or even willing to speak to us on the subject that we would have to call the police..to make a long story short..after a long 24hrs of phone calls to the police ..Marriott corporate and having to deal with another rude an unwilling to help manager the next morning.. It took calling hotels.com before we finally got some justice. Not once did this hotel offer their sympathy or any suggestion as to accommodate us better in the situation. They completely detatched an we just checked out. I strongly suggest that you remove this hotel from your list for the sake of your guest safety and privacy.
Excellent
9,4
Pros: The penthouse was beautiful. Close to the blue line.
Cons: The pool was warm
Excellent
8,0
Excellent
9,1
Excellent
9,1
Okay
4,5
Cons: It was mediocre
Good
6,2
Pros: Close to airport
Cons: Giant party raged until we left at 4 am making sleep nearly impossible and the hotel did nothing. There were dozens of people in and out of room and people making out in the halls.
Excellent
9,1
Excellent
8,0
Excellent
8,0
Excellent
8,0
Excellent
9,7
Pros: The staff was so friendly and welcoming, even my teenage daughter commented on how nice everyone was.
Excellent
8,0
Pros: Took my family of 5 here to stay, everything was great
Good
6,0
Excellent
9,4
Pros: This hotel is close to my regional office and I stay here about 4-5 times a year. First, the staff is very friendly. I also love the room size and QUIET heating/cooling with a regular thermostat. I don't like the units that are built in to the wall and noisy. You stil have three fan settings on the thermostat so you can turn it up if you need some white noise. The continental breakfast isn't outstanding. But, it is a notch above most.
Cons: Parking is free. But often the lot is quite full and the only available spots are in the far end of the lot in an overflow area. However, this is a minor complaint. It's still a minute walk to the front door.
"Located in Lakeview, this hostel is within a 10-minute walk of Wrigley Field and Vic Theatre. Briar Street Theatre and DePaul University-Lincoln Park are also within 2 miles (3 km). Addison Station (Red Line) is only a 2-minute walk and Belmont Station (Red Line) is 9 minutes. "
Overall 8,2 Excellent
Based on 664 reviews
All
- All
- Couples
- Business
- Groups
- Solo travellers
- Business travellers
Good
7,7
Excellent
8,5
Excellent
8,0
Cons: Everyone was friendly and respectable
Good
6,0
Pros: Everything was ok
Cons: Nothing
Excellent
10,0
Excellent
10,0
Pros: Comfy beds. Nice staff. Nice location.
Cons: Nothing displeased me.
Excellent
10,0
Excellent
9,4
Pros: The facility is extremely welcoming. The staff are very helpful and nice. Much is provided at a low cost. I went to Chicago on a whim and ended up staying for three nights at Wrigley Hostel. I absolutely enjoyed my stay and would gladly stay there again.
Cons: The only down side, if one can call it such, is the location. The hostel resides in a very nice neighborhood. I was not concerned about safety. However, this nice neighborhood is about fifteen minutes from the city center. You will end up riding the subway a lot.
"Located in the heart of Schiller Park, this hotel is within 2 miles (3 km) of Rosemont Theatre, Donald E. Stephens Convention Center and Fashion Outlets of Chicago. Rivers Casino is 3.1 mi (5 km) away. Schiller Park Station is 24 minutes by foot. "
Overall 8,2 Excellent
Based on 563 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
9,4
Pros: no airport noise, large rooms, clean, comfortable, nice staff.
Cons: air conditioner was loud
Excellent
9,1
Pros: I liked the size of the room, the amenities were exactly what I needed. The decor and the accent walls were lovely! I also liked that they were able to accommodate my request to be given a room on a higher floor, as I had read reviews that it can get quite loud on the weekends. Piping hot showers, and even make up remover towels with their soaps were a nice touch.
Cons: I really didn't like that no one had informed me that the free airport shuttle stops running at 2am, when my flight was delayed and I didn't arrive until after that, especially after having called the hotel beforehand to make sure I would still have a ride. Neither their own website, nor kayak, nor booking.com had this informations. This was one of the main reasons I chose this hotel, and after having spent all evening and most of my night traveling, this was the absolute last thing I needed to be worrying about, was safe transportation at 3am.
Excellent
10,0
Excellent
10,0
Good
6,0
Excellent
10,0
Excellent
10,0
Pros: Employees
Cons: Stay too short
Excellent
9,7
Pros: Romm was great, liked the separated space of living room and bedroom. Breakfast had great selection
Excellent
9,4
Excellent
9,4
Good
7,0
Pros: The Staff was amazingly helpful with travel questions. Our flight arrived early and they kindly held our bags in the office until check in and gave us breakfast even though we hadn't stayed the night yet. The shuttle from the airport and to or from car rental and Rosemont Train station just by calling is a huge advantage at no extra cost. This allowed us to catch the Blue Line strait into Downtown Chicago easy as can be and we just called for a pick up after sight seeing. Very nice service
Cons: If your room is over the side of the building with the Bar you hear the DJ and Music very very loudly even on 3rd floor On a sunday night from 6pm-1130pm Very disruptive - louder than tv or radio - could hear in the shower. No other choices within walking distance for shops or food Without shuttle or a car you are limited to what is in the hotel.
Mediocre
2,0
Pros: The bed seemed clean.
Cons: There was a fan in the bathroom which I couldn't turn off, it ran all night, so no sleep. No TV channel listing, no wifi instructions or security. TV reception was terrible on all channels. Vending machines sold out on multiple floors. Staff was slow and rude.
Excellent
8,5
Pros: Clean, comfortable rooms and very friendly front desk staff. Helpful as well.
Cons: The shuttle service was very unreliable, almost made us late for our flight out of Chicago. The location wasn't that great.
Good
7,7
Pros: It was much nicer than I expected for the price range. We liked the rooms, the place looked clean and people were nice.
Cons: There seemed to be a bad water leak in the 4th floor at the ice machine. We reported it but it did not seem that they pay much attention. However, we stayed for only one night so I cannot tell for sure if they did not fix it.
Excellent
9,4
Cons: The food at the bar was below average. There wasn't any place close by so I decided to eat there. Still, I don't think I will eat there again. Room was great for the price.
Excellent
10,0
Pros: Staff was friendly and professional
Cons: Would have liked to have seen cameras in the parking lot but definitely not a deal breaker
Excellent
10,0
Pros: Had a great location, friendly and helpful staff. Having parking and airport shuttle was awesome. Early breakfast (prior to 6 am ) is missing but the ALDI right behind made it possible to prepare a simple breaking the room.
Okay
4,8
Pros: Good location relative to airport.
Cons: Noise from the party room and bar downstairs until 2:00 a.m. Do not take a room on the 2nd floor, particularly on a weekend. I spoke on several occassions with the manager, who indicated that because we booked a room via Kayak he would not move us without paying an additional $50.
Excellent
8,8
Pros: The layout is simple and cozy. The bed is so comfy and fluffy yet firm. Lots of outlets. Lots of lamps. Good curtains to block out light. Awesome Fan/Heater/AC unit.
Cons: No ventilation in bathrooms or room in general. No way to open a window either. The air was so dry, then after a shower, too humid because you'd to leave the door open or else you'll pass out in a warm-hot shower temperature. Switching the temperature back & forth to find a comfortable climate was tedious and the air stale. It made us so dreary and uncomfortable we shortened our stay to 2 nights instead of 3.
Excellent
10,0
Pros: This hotel was a nice surprise and left a good impression. The check in staff where friendly and helpful. Wifi was quick and easy to access. The restaurant in the lobby had good food, nice sports bar. Their Shuttle service to the airport runs every half hour, and the hotel is not far from the airport. If I find myself in Chicago again this will be the place I stay for my visit.
Cons: I had no complaints.
"Located in Clearing, this hotel is within 9 miles (15 km) of SeatGeek Stadium, State Street and Douglas Park. University of Chicago Medicine and Midway Plaisance are also within 9 miles (15 km). Midway Station is 23 minutes by foot. "
Overall 8,2 Excellent
Based on 152 reviews
All
- All
- Families with young children
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8,0
Excellent
9,4
Excellent
9,1
Excellent
10,0
"Located in The Loop, this hotel is steps away from Columbia College Chicago, Museum of Contemporary Photography and Auditorium Building and Theatre. Fine Arts Building and Buckingham Fountain are also within 5 minutes. Harrison Station and Chicago Van Buren Street Station are within a 5-minute walk. "
Overall 7,6 Good
Based on 7 157 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Good
6,2
Cons: A/C couldn't cool room in summer.
Okay
4,5
Pros: Location
Cons: Smelled like mothballs. Very outdated. Uncomfortable bed. Kinda gross overall
Excellent
8,2
Excellent
8,0
Excellent
10,0
Pros: Very nice hotel. Conveniently located. Old but maintained fairly well. Would come back again.
Excellent
8,8
Excellent
8,0
Okay
4,2
Pros: Staff were nice. Cool old building with lots of history. Location is great. Cheapest price in the area.
Cons: Stayed with my 11yo and 17yo girls. We didn’t sleep because what I can only describe as “ghosts” kept bothering us. At first I thought the kids were tired and paranoid because it is an old hotel after all, but then stuff happened to me. And I was pushed in the shower and something grabbed my hair while I was sitting on the toilet. We barely slept because we kept experiencing and hearing odd things. We left as soon as we could. Was too bad because we were tired all day and now my kids are scared to stay in hotels. Book this place if you like ghosts or anything else paranormal.
Excellent
8,0
Excellent
8,0
Pros: Big bed and the museum campus.
Cons: Screaming neighbors, for hours.
Excellent
10,0
Okay
5,4
Good
6,2
Good
6,8
Good
6,0
Excellent
8,0
Excellent
8,0
Good
7,7
Excellent
8,8
Excellent
8,0
Excellent
8,2
Okay
4,0
Pros: All the major sites are walking distance from this hotel. LOCATION
Cons: Our room smelled like cigarette smoke. It was so bad it penetrated our clothes. Also, they had water issues during our stay. There was no water coming out and after they "fixed" the issue there was brown water coming out. The hotel has beautiful designs, but it looks run down. All of their furniture looks beat up. The drapes in our room had holes. The front desk had mediocre service. The bellman were very friendly though. This place has lots of potential because of it's design and location. They just may need new management.
Good
6,2
Cons: While the exterior of The Congress represents the bygone days of a once glorious hotel, the interior is, sadly, the result of age, poor maintenance, and general neglect. The very first impression I got was the malodorousness that permeated the entire facility. Upon entering my room, the odor was insulting as, clearly, this hotel once permitted smoking (but apparently made no effort to eliminate the persistent smell. The furniture must've been obtained from the local Goodwill as it was well-worn and mismatched. Cracked tile on the bathroom floor made the entire experience unpleasant. Hey Congress owner, it's time for a remodel!
Okay
5,4
Pros: Margarit at the front desk was phenomenal, and Diaz in security was very helpful.. We came out to catch a couple of Cubs games and sight see. We did not spend much time in our room, which was good because overall comfort was about a 3 out of 10. Old, old old. Reminded me of that 1960's home with the pocket doors, and diamond like door knobs, but has NEVER been updated. A place to lay your head and store your luggage and no more. Although I must admit the pancakes in the rear restaurant from the front desk were GREAT!!!!
Cons: Cold, I mean COLD water in the bathroom. Peeling wall paper. Hotel really needs to be gutted and updated like yesterday. For $200.00 per night the overall appearance of the hotel was about $40.00 per night. Yes we had a good view of Buckingham Fountain over Michigan Ave. And that is the only thing that gave us some, just some of our money's worth.
Okay
4,0
Cons: Way past it's prime...
Mediocre
3,7
Pros: Location
Cons: A/C barely worked and the vent was rusted Towels and sheets had blood stains Trash under the bed
Good
6,5
Excellent
8,0
Pros: The hotel is beautiful and in a great location.
Cons: The mattress was very uncomfortable.
Excellent
8,2
Cons: Breakfast, place eas crowded and staff had nothing to do
Good
6,5
Okay
4,8
Pros: The location was perfect
Cons: The ice machines did not work, went to 11 and 12th floors.... Neither worked. WIFI did not work on the 10th floor the entire stay. In fact it only worked in the lobby for us.
Mediocre
2,0
Excellent
9,7
Good
6,0
Pros: Nothing
Cons: Bad heater and the place looks old
Okay
4,0
Excellent
8,0
Good
6,5
Excellent
10,0
Pros: Great location and rich history - opened up the windows for cool air at night.
Okay
5,4
Pros: Location was good.
Cons: Bathroom was not good at all.
Good
6,8
Excellent
10,0
Good
6,0
Excellent
8,2
Okay
5,4
Pros: The Location of this hotel its Perfect. Close to the train, bus, and bicycle stations. If you came to see what Chicago can offer, this Hotel is for you
Cons: Well I didn't have a lot of expectation due to the reviews we saw before we booked it. and sadly most of them are true. The first day we got to the Hotel, there was a rat walking in the middle the lobby. At first we were kind of disappointment but things happen. what we didn't like that it took about 20 mins until staff actually did something about. The hotel has strong dirty smell in the lobby, and bad one in the hallways, like if they never clean the carpet. While the hotel its old, it is not a excuses to have walls scratch , parts missing and lack of customer service. The rooms were okay, barely clean and outdated a/c unit. Hopefully on day they notice they losing thousand of dollars because if this hotel were to rebuilt, it would a GOLDEN mine for tourist.
Good
6,0
Excellent
10,0
Pros: The atmosphere the service
Okay
4,5
Excellent
8,0
Good
7,0
Excellent
10,0
"Located in O'Hare, this hotel is within 6 miles (10 km) of Donald E. Stephens Convention Center, Rosemont Theatre and Allstate Arena. Fashion Outlets of Chicago and Rivers Casino are also within 6 miles (10 km). O'Hare Station is 15 minutes by foot. "
Overall 7,5 Good
Based on 2 546 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Okay
5,1
Pros: Location
Cons: Could not get the room warm and no extra blankets. Hilton needs to replace the windows
Good
6,5
Pros: Convenient to airport
Cons: It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.
Mediocre
2,0
Cons: We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed
Excellent
10,0
Pros: Walking access to ORD and CTA
Excellent
10,0
Excellent
9,7
Pros: Nice staff
Cons: Parking
Good
6,0
Excellent
8,8
Excellent
10,0
Good
7,1
Excellent
10,0
Cons: No complimentary breakfast
Excellent
9,1
Good
6,5
Excellent
8,5
Okay
4,0
Excellent
10,0
Good
6,0
Pros: It's at the airport
Cons: I hated that they overcharged because it was bad weather in the o'hare area. The price went up by more than 70% and I think that is taking advantage of people.
Excellent
10,0
Excellent
9,1
Pros: Nice beds and AC
Cons: Cleanliness and more eating options
Excellent
8,0
Excellent
9,1
Excellent
9,1
Excellent
9,7
Excellent
10,0
Pros: Location is terrific! Service is great. Perfect for an overnight stay, before or after a long overseas trip. We stayed before and after our trip to India. Best, David O'Brien
Excellent
9,0
Pros: convenient location
Cons: Free wi fi was only in the lobby
Good
7,0
Pros: The location is great. The price I got was low ($110).
Cons: The hotel is from the 1980's and hasn't aged well. I couldn't get the wi-fi set up as it required logging in with my Hilton Honors ID and I couldn't remember my password. There was a long queue (about 15 rooms of guests) to check in and not enough staff to handle, resulting in a 25 min wait to check in. The check-in process took a while with each person being told too much info: just hand us the keys. I was required to leave my keys with a valet while briefly parked to check in, and it took 10 min to track him down again and get the keys back.
Excellent
9,6
Pros: Easy to catch early morning flight from the hotel.We were there at a difficult time for the staff.I thought they handled it very well.
Excellent
8,0
Excellent
10,0
Good
7,1
Excellent
8,0
Excellent
8,0
Good
7,1
Excellent
8,0
Good
7,4
Pros: in the airport building, reasonably priced.
Cons: Maids kept knocking in the morning even though we had a late check-out.
Excellent
10,0
Pros: Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.
Excellent
8,0
Pros: Thank you for allowing me to check in very early!
Cons: Bed/pillows were pretty uncomfortable. Lighting in bathroom left the shower pretty dark.
Okay
4,2
Pros: Next to airport
Cons: They took advantage of flight cancellations and jacked rates up to over $400. Hotel is very worn and even if clean would still only offer comfort of budget motel
Good
7,7
Pros: Location, Location, Location. This is the biggest selling point and the convenience to Terminal 3 is outstanding!
Cons: Beds are a bit stiff and dated. Not very comfortable.
Good
7,0
Pros: LOCATION
Cons: PRICE: For $400 the night in double occupancy you would expect at least some amenities included such as wifi in your room, a bottle of water, or breakfast.
Good
6,0
Cons: Shower and general update needed
Good
7,7
Pros: The place was comfortable and easy to get to.
Cons: Flight was cancelled so I tried to get a room. Staff quoted me $350 for a night. I told them their online listing was $100 less, showing them on the Kayak app. They instructed me to step out of line and "book it if you think you can get a room", which I did.
Good
7,1
Pros: The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel)
Cons: Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)
Excellent
9,7
Pros: my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.
Excellent
9,4
Pros: Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented.
Cons: There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.
Excellent
8,5
Pros: Location, clean, comfortable, quiet.
Mediocre
3,1
Cons: My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.
Good
6,5
Cons: Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!
"Located in O'Hare, this hotel is within 3 miles (5 km) of Rivers Casino, Donald E. Stephens Convention Center and Rosemont Theatre. Parkway Bank Park Entertainment District is 3 mi (4.8 km) away. Cumberland Station is 12 minutes by foot. "
Overall 7,4 Good
Based on 595 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Okay
4,0
Cons: We booked using hotels.com for a room with two double beds and a separate seating area with a sofa bed. Upon arriving we were told this type of room did not exist at the hotel. We were given a two double bed accommodation with no separate seating area, no sofa, and no rollaway bed. I advise to never book at hotels.com since the "best they could do" was give only a partial refund even though they were in the wrong for offering a nonexistent room choice and the room rate for what we were given would have been way less.
Good
6,5
Good
6,0
Excellent
8,8
Excellent
10,0
Pros: Reception was great Samantha was excellent
Cons: Nothing
Okay
5,7
Good
6,3
Pros: The lobby, staff, and Bar/Restaurant were great. Decent cable selection.
Cons: The bed was a simple mattress that was pretty well worn out. The sheets pulled off easily while sleeping. The room it self was a bit dated.
Excellent
10,0
Excellent
10,0
Good
7,7
Pros: Parking included
Cons: Hot in hallways
Okay
4,0
Excellent
9,4
Pros: Needed a little bit of TLC there wasn't a lot of trash but there where some trash in between the bushes and the stones.
Cons: Pool area could use some shade get some umbrellas to be able to enjoy a bit of the pool
Mediocre
2,8
Pros: Nothing
Cons: Hotel was not clean my room was very dirty and dusty and out dated. The carpet had a Oder we found food in the hall way. It look like there was illegal activity going on. I will never stay at this hotel again also very poorly managed. I only stayed at this hotel for 7hr. I complain for 1hr and slept for 6hr then I checkout.
Good
7,7
Pros: Clean and comfortable hotel room, friendly reception and good facilities. Free shuttle from airport helped us until we secured our rental car the next day.
Cons: Bed was too firm for my liking. Shuttle driver was grumpy. Didn't realize we had to pay for breakfast so I was surprised at the $40 bill for 3 people.
Excellent
9,1
Pros: The staff were really great. We had never been in the area so they gave us great suggestions and were sweet even with all the questions we had. The rooms were comfortable and fairly clean. It's real close to the airport and they have constant shuttles going and they are more than willing to make sure you get a Taxi if the shuttle is full.
Cons: Not really much horrible things to say.
Excellent
9,7
Pros: I was grateful for the shuttle service back and forth to the Stephens Convention Center - a real plus! I hope you will add frequent stops to the Fashion Outlets!
"Situated near the airport, this motel is within 2 miles (3 km) of Rosemont Theatre, Donald E. Stephens Convention Center and Fashion Outlets of Chicago. Rivers Casino is 2.4 mi (3.8 km) away. Schiller Park Station is 14 minutes by foot and Rosemont Station is 28 minutes. "
Overall 6,6 Good
Based on 1 307 reviews
All
- All
- Families with older children
- Couples
- Business
- Groups
- Solo travellers
- Business travellers
Good
6,0
Excellent
8,5
Okay
5,1
Pros: The room
Cons: Staff attitude
Okay
5,1
Pros: I liked the wood laminate flooring rather than carpet.
Cons: The receptionist asked me smoking or non smoking. I said non smoking and still ended up getting a room that smells like smoke. There was hair and dirt all over the floor. For some reason I felt the urge to check under the bed and there was a condom under the bed.
Okay
5,4
Pros: I have in many Motel 6 bit this one was a little pricey.
Cons: I didn't like the service the guy in front desk gave me a smoking room without even asking and I had my child with me, so I had so come back to the front desk to change it because I guess they don't use common sense or follow the reservation details . They room was overall clean, but the bed still had hair from previous use I guess they are not wasted well, I went into two different rooms and they both were like this.
Mediocre
3,4
Pros: Convenient to the O'Hare Int'l Airport
Cons: Exterior in very poor condition and the rooms were furnished with outdated fixtures and the carpet in bad condition. Need I say more. I have stayed with Motel 6 in the past and have found them to be acceptable. This one not so!
Mediocre
2,0
Pros: The whole place was run down and dirty. There were large bugs crawling and flying around my room. Lights didn’t work. The bed was small and uncomfortable. Being so close to O’Hare, the noise from the jets was deafing and they landed and took off 24 hours a day. The internet didn’t work the first day and then when it was running, I had to pay for it and it was extremely slow. I would not stay there again if they gave me it to me free.
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