Car Hire at Chicago Midway Airport

Pros: Never AGAIN!

Cons: NEVER AGAIN! This was booked less than a week before for car to be picked up on the Wed eve of Thanksgiving. They failed to disclose that they were not located with the other rental car companies at the airport, and that you have to take a 2nd shuttle that you call for to get to their lot. I started calling at 4:30pm and after 30 minutes of calling with no answer (once someone answered and hung up the phone), I took a cab to their lot only to find they were closed!!!! Took cab back to the airport and rented from Alamo, and the charge ended up being $110 less then Payless for the 3 day rental.

You get what you pay for?

Pros: Chevy Malibu was nice driving car. Price was great.

Cons: Got to rental office. Place packed, except no one from Payless around. Very disorganized. Long wait. Finally got car -- not the cleanest but we just wanted to go by then. Realized the odor we smelled was smoke. Yuk. Next day we found French fry holders, a plastic cup and food wrappers under passenger seat. Washed rear window while getting gas only to discover the grime was on the inside. Also, no mention of GPS, toll tag, extras, etc while checking out car. Would have been nice to know about some of that stuff, especially due to toll roads around Chicago. The drop off wasn't much better than pick up. One agent, packed small office. All in all you are getting what you pay for. Decent car, bare bones customer service. Be prepared to be underwhelmed.

A dirty car with a bad tire

Pros: First car was very dirty, and while I was driving the front left tire blew out. When I traded it for another car, the service rep. told me it had had a slow leak prior. They should NOT have given it to me! The replacement car was newer, cleaner, and nicer. But the hassle (and potential danger) was upsetting.

Cons: I think I already explained, above. I will give credit to the very helpful representative at the O'hare location, who helped me replace the bad car from the Midway location.

Cons: The office was CLOSED at 5:00 when I asked for a 5:00 pickup...... terrible communication and NO coordination at the airport......the shuttle bus had NO information on this agent and said just go to Avis...."they'll take care of you. When I approached the Avis counter, they informed me that this outfit had many problems...I had to purchase a walk-up rental from Avis......terrible experience