Car hire at Chicago Midway Airport

Pros: Never know. HaD to cancel due to covid 19 ban

Cons: no freaking covid 19

Cons: The pickup took way to long. I saw another company process 4 customers while I was getting my car. The drop off was easy, however my return didn't get processed so I started getting charged for additional days after I turned my car in.

Pros: NOTHING!

Cons: I am furious.... I rented a car and never received a confirmation email nor was there a reservation when I got to the airport. AND they didn't have any available cars. I had to rent a car from Alamo for $200+ and it took so long that I still missed my business meeting. I will literally never use kayak again.

Pros: Nothing

Cons: I lost money on this deal. The rental car company did not acknowledge the 65 dollars that I paid online with kayak and no one is retuning that amount to men they charged me separately for the whole thing. Feel cheated

Pros: No, the staff was not super helpful. We waited at least 40 minutes for a car after reserving one. They had a car available that was a step up for an upgrade and in my opinion, they should have offered it to us for the same price since they didn't have a car for us. Dropping our car off was very quick.

Cons: Complimentary upgrade since they had no car for us.

Pros: Staff was very nice and helpful

Cons: Cleanliness of vehical

Cons: Drove to MDW and waited for more than 4 hours but they didn't have our car! Never using Thrifty again!

Ford Escape

Pros: The size of the vehicle met our needs. Overall, it was a comfortable ride.

Cons: The agent who helped us was great, but when we went to the garage to get our car, we were pointed to the parking space number our car was supposedly in. No one walked us to the car or around the car for inspection. As we began to drive out of the garage, an employer at the gate took our paperwork and said we had the wrong car. We told him we took the car we were directed to by the garage attendant and what was on our paperwork. We had to drive back and saw that our assigned car was parked out by where the garage attendant was. Not sure why he pointed us in the wrong direction. We had to unload our luggage and load into the other car with two small children. The tire treads on the car were bald and thankful nothing happened while on a long road trip from Chicago to Cinncinati.

Pros: service people were good

Cons: the price was more then $60 then I was quoted, this is so unfair, I am not going to have to try and talk a person into the deal I was quoted I was running late and tired, you would think businesses would charge what was quoted. I will never use Kayak or Thrifty again, they do not honor their terms and bait and switch or whatever they did when I arrived for the car.

Car requested not available

Pros: Nothing

Cons: When I arrived at thrifty, they told me it would be 15 minutes until I got my car. I waited over an hour and when I asked why everyone before me was receiving cars, they said it was because they didn't have the car type that I requested. They were waiting for my car type to return. They had no idea when it would come back, could be hours. I ended up getting a small compact car instead of a large 7 passenger SUV for a 5 hour drive. And when I was working through the estimated charges, they were still charging me just as much as my larger vehicle.

Wrong car, no info and no signage.

Cons: When the shuttle dropped us off at the desk (late at night 1:00) there was no one at the Thrifty desk. There were no signs directing us to another counter etc. After waiting for a while I saw a clerk from another company and asked if anyone was working the thrift desk. He said "oh you have to go up to the 3rd floor". The 3rd floor emptied off into the garage. I found the Thrifty booth, where there was 1 employee. The car I reserved was a Suburban....they had nothing in it's class. Only small SUVs...which we finally settled on. We loaded the car and drove 5 feet and had to wait another 15 minutes until the clerk finished with the next customer to walk over and open the gate for us to exit. When we returned the car the thrifty lot was closed 1:30am (no signage...just a car parked in the path). We (along with a security guard) circled the garage for 20 minutes looking for some sign that gave direction...nothing. The security guard then stated that we could leave the vehicle with Hertz...again...no one at the hertz check in so we are hoping that we were not charged the extra day (We returned the same time it was rented). Midway needs signage with the Thrifty desk

Pros: The car was clean and in good condition. Except for the cruise control, it was working fine. Also, Thrifty was able to provide me with a car even though I had reserved one at the wrong airport.

Cons: The cruise control didn't work. But the main problem was that somehow I was able to get through the whole reservation process on the Kayak website without noticing that I was reserving a car at Chicago Midway, not Chicago O'Hare. Although Thrifty was able to provide me a car in spite of my mistake, the cost was more than double what I thought I would be paying.

Manpreet

Pros: The person who helped me when I picked up.

Cons: I didn't like I didn't get what I ordered.

They could not honor my reservation

Pros: They had no vehicle to honor my reservation and were not the least bit helpful or apologetic. Not to mention it was the week of Easter and Chicago public schools spring break, so finding an alternative was near impossible. Never again.

Cons: They ran out of cars. I reserved a large SUV weeks in advance, but I was only informed that they could not honor my reservation after I spent $40 on. Cab to Midway airport to put class up our rental which we needed for our family to drive 8 hours to grandma's for Easter.

scammers

Pros: the person working the counter at pickup was nice. the sripoff setup at midway airport is efficient.

Cons: they tried to charge me an additional $160 at pickup when I showed up 20 minutes early, then they couldn't figure out why the price was so much higher than the rate I has confirmed online. eventually I waited an extra hour so I could get the original rate. no idea why they didn't tell me that I would be charged so much extra for an early pickup. they just printed the bill and tried to get me to sign it. THEN, they tried to scam me out of nearly $400 when I needed the car an extra two days due to a blizzard canceling my flight. I was trying to return the car on time to an alternate location but they refused to give me a quote on the updated cost. eventually I realized if I return the car 20 minutes before the time they told me, it would reduce the new rate by more than $300. (keeping it to daily rate instead of weekly.) why the customer service rep didn't simply suggest this is beyond me. they obviously are hoping people won't have the energy to argue the exorbitant additional prices they sneak in.

Poor customer Service

Pros: The whole booking process was super easy online and the car rental location was easy to find. When I checked in the only option they gave me was a Yaris, when the category I booked for was a 5 person, 2 bag car. This was very disappointing as we were traveling with a 7 year old and needed the extra space and a Yaris was NOT going to cut it. The attendant didn't offer any kind of help but offered to up charge us to an SUV, which is not what I asked.

Cons: I felt as if I was ripped off in the process, ive recently rented at LAX and it was not this difficult the last time. I was upcharged $5 per day to get a very minimal upgrade on a car. Very disappointing.

Cons: They wouldn't rent me the car because I was paying with debit and didn't have a return flight. I will never even look at this company again.