Recent reviews
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- Negative
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9,6
Pros: staff was very friendly, helpful and accommodating. the first car i was given smelled like smoke and they quickly changed cars and even upgraded my car!
Cons: cleaned car after someone smoked in it
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10,0
Pros: The staff was so friendly - by far the friendliest, quickest, most thoughtful service I've ever received when renting a car. The weather was bad and the roads were sloppy but the car was great. Really loved the option of using Apple CarPlay as well.
Cons: No feedback, honestly. I'd always be ok with paying a little bit less, but I think the value was reasonable for the money.
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10,0
Great
Pros: Hassle free
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9,6
Price and days confusion
Pros: The process was extremely convenient to drop off and pick up. Car wasn’t what I expected but it worked fine. Price was the best compared to these companies and locations closer to my home
Cons: I was charged for a 24 hr rental however the time change wasn’t factored in. So I actually paid for 24 hours but was only allowed to have it 23 hrs i.e. 11 CT to 11 ET was equal to 1 day when in fact it is not. This was important because it was a one way rental that took 21 hours to drive. Also, I was quoted one price and the counter price was different. I was somehow being charged for two days even though it was less than one. The counter agent couldn’t figure out what was going on because all my details are the same. All was correct after a new itinerary search.
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10,0
Great car for a great price
Pros: Great deal
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7,2
Pros: Gentlemen at drop was very nice and good shuttle service.
Cons: Only that there was no manager on duty to resolve the fuel issue as i am getting charged more than i agreed to.
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10,0
Most courteous rental crew ever
Pros: Great service
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10,0
Pros: everything
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10,0
Pros: Fast and friendly check in and out.
Cons: Fee for drop off at a different location, not unique to Enterprise
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10,0
Great Experience!
Pros: Excellent friendly customer service.
Cons: Mistake was made with rental of toll pass but immediate rectification of fees upon return of vehicle
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6,0
Cons: I was "upsold" when I got to the counter - paid more than I wanted only to find out that the car I got probably should not have cost me more. I was told that they had "a ton" of these cars and they just wanted to get them out of the lot. The car was a piece of garbage and I will never rent one of them again. So sorry I paid what I did. I trusted that when I "upgraded" to this car, I would get something better - I couldn't have been more wrong,
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6,0
Mdw poor employee services
Pros: Employees aren't professionals. They ask stupid questions
Cons: Customer service in Chicago midway
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9,6
Pros: staff was very friendly, helpful and accommodating. the first car i was given smelled like smoke and they quickly changed cars and even upgraded my car!
Cons: cleaned car after someone smoked in it
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10,0
Pros: The staff was so friendly - by far the friendliest, quickest, most thoughtful service I've ever received when renting a car. The weather was bad and the roads were sloppy but the car was great. Really loved the option of using Apple CarPlay as well.
Cons: No feedback, honestly. I'd always be ok with paying a little bit less, but I think the value was reasonable for the money.
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10,0
Great
Pros: Hassle free
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9,6
Price and days confusion
Pros: The process was extremely convenient to drop off and pick up. Car wasn’t what I expected but it worked fine. Price was the best compared to these companies and locations closer to my home
Cons: I was charged for a 24 hr rental however the time change wasn’t factored in. So I actually paid for 24 hours but was only allowed to have it 23 hrs i.e. 11 CT to 11 ET was equal to 1 day when in fact it is not. This was important because it was a one way rental that took 21 hours to drive. Also, I was quoted one price and the counter price was different. I was somehow being charged for two days even though it was less than one. The counter agent couldn’t figure out what was going on because all my details are the same. All was correct after a new itinerary search.
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10,0
Great car for a great price
Pros: Great deal
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10,0
Most courteous rental crew ever
Pros: Great service
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10,0
Pros: everything
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10,0
Pros: Fast and friendly check in and out.
Cons: Fee for drop off at a different location, not unique to Enterprise
review from
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10,0
Great Experience!
Pros: Excellent friendly customer service.
Cons: Mistake was made with rental of toll pass but immediate rectification of fees upon return of vehicle
review from
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6,0
Cons: I was "upsold" when I got to the counter - paid more than I wanted only to find out that the car I got probably should not have cost me more. I was told that they had "a ton" of these cars and they just wanted to get them out of the lot. The car was a piece of garbage and I will never rent one of them again. So sorry I paid what I did. I trusted that when I "upgraded" to this car, I would get something better - I couldn't have been more wrong,
review from
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6,0
Mdw poor employee services
Pros: Employees aren't professionals. They ask stupid questions
Cons: Customer service in Chicago midway
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