Guest reviews
Overall rating
5,6
Okay
Based on 57 reviews
Cleanliness
5,5
Comfort
5,7
Pick-up/Drop-off
5,4
Value for money
5,8
Pros
"Fast, friendly service; great value!"
(in 34 reviews)
"Price and service were great."
(in 14 reviews)
"Very friendly staff, super easy dropoff."
(in 86 reviews)
Cons
"This was a horrible experience."
(in 14 reviews)
"It took a very long time."
(in 43 reviews)
"Really poor customer service"
(in 13 reviews)
Recent reviews
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Find reviews that mention:
customer service
airport shuttle
great price
great value
friendly staff
rental place
pick up from airport
good experience
took a long
service was great
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3,2
Pros: nothing. THis was the worst rental company ever. Do not rent from them ever.
Cons: The company charged me more than the rate I booked through Kayak and refused to honor the rate. Also, they said they have a policy that limits people who rent cars from the same state as them to 350 miles per day vs. unlimited, which is what I booked in my contract. The whole "bait and switch" thing was shady and probably illegal. Also, when I got the car home and started loading stuff into it, I realized the car had never been cleaned. There were food crumbs all over the third row, with dirty napkins and drink cups. The irony is that they made me initial something saying that if I smoked or had a pet in the car, I would need to pay $199 for cleaning but they don't even clean out the cars in between customers. I had to vacuum the car myself before going on my trip.
review from
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2,0
Cons: This is an unethical company. They did not honor their written rental confirmation and left me stranded without a rental car at Midway Airport, and nearly every other car rental company was without vehicles. They provided no justification for failing to live up to their written commitment. Avoid this company!
review from
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4,0
Pros: The driver from the rental shuttle stop to their off- offsite location was congenial.
Cons: Tires on van were truly bald. Had it not been a cool weekend we woulda had a blow out. Not exaggerating—they had like 0-1 42nds left on them. Van was dirty, lots of stains on light gray fabric seats. Had no head rests in middle row, they’d been removed. We drove it all over middle of Illinois from Chicago and it was not comfortable or safe in the back for our kids without anything to rest head on/protect neck in middle row.
review from
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2,0
Pros: Nothing. One of the worst experiences I’ve ever had with the rental car agency.
Cons: They could have the van I rented. Instead I had to then take a shuttle back to the terminal and go through the process of having to rent another van from another company. It was ridiculous.
review from
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2,4
Cons: You have to take shuttle to the rental car mall, then call and wait 20 mind for another shuttle to get to AVR. And to return the car after 4pm you have to Uber from AVR to airport. Very inconvenient.
review from
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10,0
Cons: To extend the rental shouldn’t be double the original rental price.
review from
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2,0
Cons: One of the worst rental experiences Ive ever had! Tried to not stick to the price offered and force us into buying extra insurance for over 400 dollars! Very unfriendly and uncooperative staff, completely outside of the midway airport, no shuttle available, dirty cars and worst of all extra charges
review from
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2,0
Pros: The stuff not helpfull. The insurence that you sold to us do not work they say and charge extra insurence. They add 50 usd extra charge for 1 hour late pick up. And they did not pay back the deposite that they charged.
Cons: Never use this rental. The insurence that KAYAK offer do not work they said. They said that the insurence is only for US citizens.They did not show which airport in Chicago. Instead of O'Hare airport we go to Midway airport. No any signs or a sentence that explains in which airport. Very bad.
review from
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2,0
Pros: Nothing, the staff was rude and the manager was awful. Such a bad service, bad cars and bad maintenance.
Cons: Everything. I would never recommend this rental car to someone.
review from
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10,0
Pros: Yes
Cons: Nothing
review from
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2,0
Cons: Poor service and not enough vehicles. The one we got because we had to was all scratched up
review from
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2,8
Pros: Requires two shuttles to a back alley building with no other businesses around. Very secluded. Sketchy. They have NO shuttle after 6pm or before 8am but only disclosed that after I had paid. I had book an Uber at 4am in this secluded dark place after dropping the car off with the keys in a lock box.
Cons: I will not use this again.
review from
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3,2
Pros: nothing. THis was the worst rental company ever. Do not rent from them ever.
Cons: The company charged me more than the rate I booked through Kayak and refused to honor the rate. Also, they said they have a policy that limits people who rent cars from the same state as them to 350 miles per day vs. unlimited, which is what I booked in my contract. The whole "bait and switch" thing was shady and probably illegal. Also, when I got the car home and started loading stuff into it, I realized the car had never been cleaned. There were food crumbs all over the third row, with dirty napkins and drink cups. The irony is that they made me initial something saying that if I smoked or had a pet in the car, I would need to pay $199 for cleaning but they don't even clean out the cars in between customers. I had to vacuum the car myself before going on my trip.
review from
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2,0
Cons: This is an unethical company. They did not honor their written rental confirmation and left me stranded without a rental car at Midway Airport, and nearly every other car rental company was without vehicles. They provided no justification for failing to live up to their written commitment. Avoid this company!
review from
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4,0
Pros: The driver from the rental shuttle stop to their off- offsite location was congenial.
Cons: Tires on van were truly bald. Had it not been a cool weekend we woulda had a blow out. Not exaggerating—they had like 0-1 42nds left on them. Van was dirty, lots of stains on light gray fabric seats. Had no head rests in middle row, they’d been removed. We drove it all over middle of Illinois from Chicago and it was not comfortable or safe in the back for our kids without anything to rest head on/protect neck in middle row.
review from
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2,0
Pros: Nothing. One of the worst experiences I’ve ever had with the rental car agency.
Cons: They could have the van I rented. Instead I had to then take a shuttle back to the terminal and go through the process of having to rent another van from another company. It was ridiculous.
review from
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2,4
Cons: You have to take shuttle to the rental car mall, then call and wait 20 mind for another shuttle to get to AVR. And to return the car after 4pm you have to Uber from AVR to airport. Very inconvenient.
review from
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2,0
Cons: One of the worst rental experiences Ive ever had! Tried to not stick to the price offered and force us into buying extra insurance for over 400 dollars! Very unfriendly and uncooperative staff, completely outside of the midway airport, no shuttle available, dirty cars and worst of all extra charges
review from
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2,0
Pros: The stuff not helpfull. The insurence that you sold to us do not work they say and charge extra insurence. They add 50 usd extra charge for 1 hour late pick up. And they did not pay back the deposite that they charged.
Cons: Never use this rental. The insurence that KAYAK offer do not work they said. They said that the insurence is only for US citizens.They did not show which airport in Chicago. Instead of O'Hare airport we go to Midway airport. No any signs or a sentence that explains in which airport. Very bad.
review from
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2,0
Pros: Nothing, the staff was rude and the manager was awful. Such a bad service, bad cars and bad maintenance.
Cons: Everything. I would never recommend this rental car to someone.
review from
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2,0
Cons: Poor service and not enough vehicles. The one we got because we had to was all scratched up
review from
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2,8
Pros: Requires two shuttles to a back alley building with no other businesses around. Very secluded. Sketchy. They have NO shuttle after 6pm or before 8am but only disclosed that after I had paid. I had book an Uber at 4am in this secluded dark place after dropping the car off with the keys in a lock box.
Cons: I will not use this again.
review from
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Where can I find Airport Van hire cars in Chicago?
4435 West 46th St, Airport Van car hire
Address
4435 West 46th StPhone
+1 708 315 5500FAQs about hiring a car from Airport Van in Chicago
How many car hire locations does Airport Van have in Chicago?
Airport Van has 2 car hire locations in Chicago. Take a look at our Airport Van hire location map to find the best car hires near you.
Does Airport Van have a car hire location at the airport: O'Hare Intl Airport (ORD)?
No (according to our data)
Does Airport Van offer shuttle or airport pick-up services from O'Hare Intl Airport (ORD)?
Yes
Does Airport Van have a car hire location at the airport: Midway Airport (MDW)?
Yes
Does Airport Van offer shuttle or airport pick-up services from Midway Airport (MDW)?
Yes
Does Airport Van have a car hire location at the airport: Greater Rockford Airport (RFD)?
No (according to our data)
Does Airport Van offer shuttle or airport pick-up services from Greater Rockford Airport (RFD)?
No (according to our data)