Book Airport Van hire cars in Chicago

Reviews for Airport Van in Chicago

Recent reviews

Traveller rating

Excellent

7

Good

4

Okay

6

Mediocre

21

Poor

0

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shuttle to the airportback to the airport

great pricegreat value

pick uslast minute

friendly staffcustomer service

pick up and dropunlimited miles

good experience

2.0

Cons:We thought we were getting a great deal on a car rental for two weeks. When we arrived at the business to pick up our car, we were charged over $120 more than our initial payment. The reason was (at first) that they had to come and pick us up from the airport. When we pressed into why, the next reason they gave us was because we should have reserved the car through a third party like Expedia. Which we did-through Kayak. The NEXT reason they gave us for charging us so much more was that we came through the airport. Which made zero sense because that's where I filled all the information out at the time of making the reservation. We then asked to see the manager and someone else came out to talk to us. When we asked the woman if she was the manager she said, "well, kind of, but not really, I just help the manager." We then asked again to see the manager. She went back to get him and came back to us and said the manager refused to see us and would not come out front. We then cancelled our reservation. As we were trying to find an Uber to get to another car rental location, another customer was going through the same run around and was being charged over $100 than what all her paperwork said. We call this unethical and bad business and will never recommend this company.Reviewed Dec 5 2019

review from

3.6

Pros:One lady was super helpful and nice, the rest of the staff I interacted with seemed like they hated everything. The second van I received was in excellent condition on the inside, though dented on the outside.Cons:Ended up being about 25% more than the quoted reservation cost with no explanation given. Inconvenient pickup/drop off location, at least for transit/walking. Took a very long time to pickup and drop off despite being the only customer there. First van they were going to give me was FULL of trash in the back. Second one was fine. Otherwise rude staff. put a huge hold on your card, mileage limit for IL residents - they do tell you this upfront when you’re there but it’s a bit sneaky if you’re reserving through a third party site like this. Some other stuff I can’t even think of right now cuz I’m trying to push the whole ordeal out of my head. It was pretty darn cheap though.Reviewed Dec 13 2019

review from

3.2

Pros:nothing. THis was the worst rental company ever. Do not rent from them ever.Cons:The company charged me more than the rate I booked through Kayak and refused to honor the rate. Also, they said they have a policy that limits people who rent cars from the same state as them to 350 miles per day vs. unlimited, which is what I booked in my contract. The whole "bait and switch" thing was shady and probably illegal. Also, when I got the car home and started loading stuff into it, I realized the car had never been cleaned. There were food crumbs all over the third row, with dirty napkins and drink cups. The irony is that they made me initial something saying that if I smoked or had a pet in the car, I would need to pay $199 for cleaning but they don't even clean out the cars in between customers. I had to vacuum the car myself before going on my trip.Reviewed Oct 22 2019

review from

2.0

Very MisleadingPros:NothingCons:This location is not anywhere near the terminal and is extremely difficult to find. They also close at 6:00, which was a surprise since it is billed as an airport location. I was not able to pick up my rental and had to make arrangements with a competitor, which ended up working out very well. I highly recommend National Car Rental in the Midway Airport.Reviewed Oct 22 2018

review from

2.0

Pros:The stuff not helpfull. The insurence that you sold to us do not work they say and charge extra insurence. They add 50 usd extra charge for 1 hour late pick up. And they did not pay back the deposite that they charged.Cons:Never use this rental. The insurence that KAYAK offer do not work they said. They said that the insurence is only for US citizens.They did not show which airport in Chicago. Instead of O'Hare airport we go to Midway airport. No any signs or a sentence that explains in which airport. Very bad.Reviewed Sep 25 2019

review from

7.2

Pros:Drop off easy. Great priceCons:Cold, unfriendly staff. Almost rude. They limit the miles per day. However there was a sign posted that said “unlimited miles for out of state patrons”. However they would not acknowledge that offer because I made the reservation online.Reviewed Mar 12 2019

review from

6.8

Pros:A good initial price, but was then increased when they forced me to buy insurance before I could get the keys. The vehicle was in excellent shape and clean.Cons:The pickup experience was very frustrating and I will not use this company again.Reviewed Jan 5 2020

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10.0

Pros:Great service and price! They did not push any additional add-ons only informed us of the available options.Reviewed Jun 10 2019

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10.0

Pros:The service was excellentReviewed Oct 24 2017

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10.0

Pros:Everything went smoothly, and helped the trip to be a success. Thank you, CriagReviewed Feb 4 2018

review from

3.2

AVC is not just a few minutes away...BEWARE!Pros:priceCons:The airport shuttle drive - 1. No signage - good luck! You have to call the agents to understand what is going on. You take a normal shuttle to the rental area and THEN AVC meets you there to pick you up. 2. Going there, our agent stayed behind a city bus, allowing us to add 15 minutes to the normally 5 minute ride. Does she NOT know how to change lanes? We got to experience each and every bus stop on each and every block. Checking In 1. There were 3 parties on the bus; I exited 2nd, with the 3rd party chatting up the shuttle driver who then became the 2nd desk agent. Standing there, waiting for her for 5 minutes, she did not ask, "Who is next?" Oh, no. ....she waited on the person who chatted her up outside for 5 minutes. He jumped the line. 2. Registration is loooooonnnnnnggggg. OMGoodness, people. Move it along. 3. Finally, after registering...there is a $200 security depoosit added to the bill. THAT WAS NOT MADE CLEAR during the reservation. This $200 dollar security deposit was put on our CREDIT CARD. Refunded expected in 7- 10 days past the closing of our rental. REALLY? I will NOT use this service again.Reviewed Oct 11 2017

review from

6.0

Not bad, but definitely not great.Pros:The price was great. Got a good deal compared to other companies due to a promotion. Went out my way to pick it up from Midway even tho I live closer to O'Hare.Cons:The van was very bare bones and not cleaned well - found candy in the crevice of one of the bench seats. For only being a year old, the van wasn't very comfortable as if it had been roughed up and used. Also, the miles were NOT unlimited, as stated on the confirmation. It was limited to 250 mi/day. We stayed under, but that information nearly had me going to another rental agency.Reviewed Jan 8 2018

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• What is the most popular car hire from Airport Van in Chicago?

  Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Airport Van in Chicago.

• How many car hire locations does Airport Van have in Chicago?

  Airport Van has 2 car hire locations in Chicago. Take a look at our Airport Van hire location map to find the best car hires near you.

• Does Airport Van have a car hire location at the airport: O'Hare Intl airport (ORD)?

  No (according to our data)

• Does Airport Van offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?

  Yes

• Does Airport Van have a car hire location at the airport: Midway airport (MDW)?

  Yes

• Does Airport Van offer shuttle or airport pick-up services from Midway airport (MDW)?

  Yes

• Does Airport Van have a car hire location at the airport: Greater Rockford airport (RFD)?

  No (according to our data)

• Does Airport Van offer shuttle or airport pick-up services from Greater Rockford airport (RFD)?

  No (according to our data)