Houston hotels near Jesse H. Jones Hall

Cons: The staff was not well organized and not attentive. The decor was disappointing after having stayed at the Dallas ZaZa.

Cons: Perfect

Cons: The attitude, mentality and character of the Concierge.

Cons: I loved everything!

Cons: Musty carpets, smoked-in rooms, mediocre room service

Cons: Houston sun is hot and our AC struggled in the afternoon sun. We even had it looked at but it didn't seem to help. Blackout curtains do keep light out but evidently not the heat. Still the view was spectacular from 8th floor.

Cons: ZaZa has changed. You will find lots of drunk business men at the bar and hookers. Not fun when you travel alone for business and art. The staff seems to be more occupied with themselves then you.

Cons: Was not happy valet parking $32 per day

Cons: First night my stay , my room # 504 was close to sport and swimming area ,and all night when people were using the room , the sound of the door was annoying and I could not sleep well , so next day morning I asked the reception to change my room and she did it immidiately to # 704 , and second night of stay was ok .

Cons: We had to pay for parking.

Cons: Dog barking

Cons: I only got to stay one night.

Cons: Fairly high parking fees, though perhaps reasonable for this location.

Cons: The restaurant is expensive but somethings are good

Cons: Walls are paper thin

Cons: I would recommend a different scent for the shampoo/conditioner/body wash. Both my boyfriend and I smelled strongly of coconuts and wanted something less overpowering.

Cons: The breakfast buffet, for the price, I thought, was limited nor did I think the quality of the food reflected the otherwise high quality of the hotel. My bathroom was small although functional.

Cons: Upstairs lounge was closed for weekend. Would have been nice if the staff had told me of that prior to charging me at checkin. Room is small.

Cons: slow wifi, tight parking garage thats a bit more expensive than i would expect for a place with no security guard, barely any room to actually park your vehicle, no free breakfast.

Cons: The TV didnt work and the room had no clcck or alarm clock

Cons: Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.

Cons: I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.

Cons: Perhaps if we stay there in the future, we can give an honest review

Cons: DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.

Cons: Noise from machines.

Cons: You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.

Cons: The bed was a little hard.for.my taste.

Cons: Hotel looked old. Needs updating

Cons: Friendly professional staff

Cons: Room Air conditioner could be better. Hotel lobby was remodeling and i didn't know until i got there.

Cons: Having the room right across the elevators and right below the concierge lounge. The constant noise from the elevators and the clunking from above made for a poor nights sleep.

Cons: The front desk staff is really underwhelming. The hotel is so dated and in need of a MAJOR renovation.

Cons: Paying for parking.

Cons: Stained towels, dated shower

Cons: Charge to parking and need more chair in pool area!!

Cons: Service

Cons: Facilities are a little dated. Had to go outside to get to the fitness center. Normally not a problem In sunny Houston but it was raining during my stay. Also the fitness center could only be accessed through the main lobby?

Cons: Fire alarm kept going off Saturday night. Security said that a guest was taking a shower and opened the bathroom door and the steam set off the alarm. That doesn't make any sense since people open steamy bathroom doors all the time to cool down after a hot shower. It was a very stressful, terrifying, sleepless night. Never again!