Best hotels in Zona Hotelera - Hotel Zone District (Cancún)
Nestled on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.Please be advised that from now on, a $29.75 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico). The Resort Fee will be waived for all bookings reserved under ''GRAND CLUB'' rooms category.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Overall 9,2 Excellent
Based on 3 547 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10,0
Pros: It was beautiful and spotlessly clean. From the lobby, spa, and other public portions of the building to the rooms, everything was perfect. The pools and beach were lovely and the staff and service was wonderful.
Excellent
10,0
Pros: Friendly, clean, beautiful view from our rooms and a lovely beach!
Excellent
10,0
Pros: Yes,finest hotel in Mexico/Cancun
Excellent
10,0
Pros: Everything...
Mediocre
3,8
Pros: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere
Excellent
10,0
Pros: What’s not to like, this hotel was very professional and had great costumer service. The view was breathtaking and the food was delicious. I would consider on coming back for another stay.
Excellent
10,0
Excellent
9,6
Pros: My first experience in cancun with this hotel will definitely have me coming back with more people. The guy who greeted me in concierge on September 19th 2019 is worth every penny spent at this resort.
Excellent
10,0
Pros: The beach, the Service, the location.
Excellent
10,0
Pros: The staff was amazing, the toilet paper smelled so good, the location was perfect, the spa experience changed my life. I am recommending everyone I know to go see you!
Excellent
8,0
Pros: Location and pools
Excellent
10,0
Pros: very professional staff
Details
Reviews
Overall 9,2 Excellent
Based on 3 547 reviews
Location
9,4
Wellness
9,2
Service
9,2
Pool
9,1
Beach
9,0
Amenities
8,9
Cleanliness
8,8
Room
8,7
Food
8,3
Breakfast
8,2
Comfort
8,2
Vibe
7,2
WiFi
7,1
Value
5,9
Wellness
9,4
Location
9,2
Pool
9,0
Service
8,9
Cleanliness
8,8
Amenities
8,7
Comfort
8,6
Beach
8,6
Room
8,5
Breakfast
8,4
Value
5,9
Location
9,5
Service
9,3
Wellness
9,1
Amenities
8,9
Pool
8,8
Room
8,6
Comfort
8,5
Value
5,7
10,0 Excellent
Pros: It was beautiful and spotlessly clean. From the lobby, spa, and other public portions of the building to the rooms, everything was perfect. The pools and beach were lovely and the staff and service was wonderful.
Cons: The music at the pool. No music at all would be my preference, just the sounds of the surf and the water features in the pools. But if music is necessary, then we would have preferred some actual music, and not the noise that was played. Also, the food at the outdoor restaurant and the La Joya restaurant was just mediocre, at best. The buffet was very nice, but we didn’t try Le Basilic due to the other places not being very good. Given that they don’t want you to bring food in, they should serve better food at their restaurants. We would have been happy to never leave the resort if the food had been better.
10,0 Excellent
Pros: Friendly, clean, beautiful view from our rooms and a lovely beach!
Cons: I didn’t like being approached on arrival by a woman selling something (timeshare?) and wanting us to attend a 45 minute breakfast meeting. Having said that, she was very nice and polite.
10,0 Excellent
Pros: Yes,finest hotel in Mexico/Cancun
Cons: Nothing, perfect vacation
10,0 Excellent
Pros: Everything...
Cons: The pool and beach weren't open 24 hrs.
3,8 Mediocre
Pros: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere
Cons: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere
10,0 Excellent
Pros: What’s not to like, this hotel was very professional and had great costumer service. The view was breathtaking and the food was delicious. I would consider on coming back for another stay.
Cons:
10,0 Excellent
Pros:
Cons: Great location and an amazing hotel
9,6 Excellent
Pros: My first experience in cancun with this hotel will definitely have me coming back with more people. The guy who greeted me in concierge on September 19th 2019 is worth every penny spent at this resort.
Cons: The concierge service was superb, their help with transportation was great and security, i felt at home with their service, they remembered my name. It was a relaxed environment. I would recommend them even though the house keeping stole my phone charger. Outside of her it was an amazing experience. The room service is second to none.
10,0 Excellent
Pros: The beach, the Service, the location.
Cons: They don’t accept Discover.
10,0 Excellent
Pros: The staff was amazing, the toilet paper smelled so good, the location was perfect, the spa experience changed my life. I am recommending everyone I know to go see you!
Cons: Nothing, every single thing was perfect!
8,0 Excellent
Pros: Location and pools
Cons: Everything wasn't included. For a higher price but everything included would be great.
10,0 Excellent
Pros: very professional staff
Cons: nothing
Nestled on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.Please be advised that from now on, a $29.75 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico). The Resort Fee will be waived for all bookings reserved under ''GRAND CLUB'' rooms category.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Delfines Beach, El Rey Ruins, and Maya Cancun Museum. Aquaworld is 1.2 mi (2 km) away.
Overall 9,1 Excellent
Based on 8 622 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Good
7,9
Pros: Show at night was fantastic!
Excellent
10,0
Pros: Friendliness of staff/drinks/food/beach/pools
Excellent
9,6
Pros: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.
Excellent
8,8
Pros: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.
Excellent
10,0
Pros: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Okay
5,4
Pros: the Swiming pools are good. Staff in swimming pools are good.
Okay
4,6
Pros: Some of the staff people were very nice.
Good
7,5
Pros: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.
Excellent
8,3
Pros: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.
Excellent
10,0
Pros: We were very pleased with every aspect our stay at the Iberostar Cancun.
Excellent
10,0
Pros: Everything!
Details
Reviews
Overall 9,1 Excellent
Based on 8 622 reviews
Service
9,2
Location
9,1
WiFi
8,7
Pool
8,7
Vibe
8,1
Breakfast
7,9
Room
7,4
Food
7,4
Location
8,6
Pool
8,4
Service
8,4
Breakfast
8,0
Vibe
6,9
Food
5,8
Room
5,5
Comfort
4,3
Service
9,3
Location
9,0
Pool
8,8
Cleanliness
8,2
Room
8,0
Food
7,4
Service
9,2
Beach
8,6
Food
7,6
Room
6,8
7,9 Good
Pros: Show at night was fantastic!
Cons: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.
10,0 Excellent
Pros: Friendliness of staff/drinks/food/beach/pools
Cons: Some things weren’t fixed soon/had to report several times.
9,6 Excellent
Pros: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.
Cons: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.
8,8 Excellent
Pros: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.
Cons: The front desk staff they don't have empathy.
10,0 Excellent
Pros: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Cons: No top shelf alcohol choices.
5,4 Okay
Pros: the Swiming pools are good. Staff in swimming pools are good.
Cons: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all
4,6 Okay
Pros: Some of the staff people were very nice.
Cons: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.
7,5 Good
Pros: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.
Cons: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.
8,3 Excellent
Pros: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.
Cons: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.
10,0 Excellent
Pros: We were very pleased with every aspect our stay at the Iberostar Cancun.
Cons:
10,0 Excellent
Pros: Everything!
Cons: Loved it all
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Delfines Beach, El Rey Ruins, and Maya Cancun Museum. Aquaworld is 1.2 mi (2 km) away.
Located in Zona Hotelera, this beachfront property is next to a golf course and within a 15-minute walk of Langosta Beach and Tortuga Beach. Turtle Beach and Caracol Beach are also within 3 mi (5 km).
Overall 9,1 Excellent
Based on 6 498 reviews
All reviews
- All reviews
- Families
- Couples
Good
7,0
Pros: The hotel was beautiful and the location was perfect!
Excellent
10,0
Pros: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.
Excellent
10,0
Pros: Very clean and up to date. Professional friendly staff.
Excellent
10,0
Pros: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.
Excellent
8,0
Pros: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)
Okay
5,7
Pros: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.
Okay
5,0
Pros: The staff
Excellent
10,0
Pros: The architect the people where so friendly and kind
Good
7,0
Pros: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.
Okay
5,0
Pros: The waiters at the restaurant made it feel like home.
Okay
5,0
Pros: The hotel was decorated nicely. The room was adequate as well.
Excellent
10,0
Pros: excelente lugar muy completo dispuesto a repetir la experiencia.
Details
Reviews
Overall 9,1 Excellent
Based on 6 498 reviews
WiFi
9,3
Service
8,9
Location
8,7
Value
8,6
Amenities
8,4
Cleanliness
7,7
Breakfast
7,6
Room
7,4
Service
8,7
Location
8,7
Value
8,6
Cleanliness
7,9
Pool
7,7
Room
5,9
Comfort
4,9
Service
9,0
Food
8,6
Beach
8,6
Location
8,6
Pool
8,3
Cleanliness
8,0
Room
7,5
Bar
7,1
Comfort
6,1
7,0 Good
Pros: The hotel was beautiful and the location was perfect!
Cons:
10,0 Excellent
Pros: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.
Cons: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.
10,0 Excellent
Pros: Very clean and up to date. Professional friendly staff.
Cons: I can't think of anything that we didn't like.
10,0 Excellent
Pros: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.
Cons: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.
8,0 Excellent
Pros: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)
Cons: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!
5,7 Okay
Pros: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.
Cons: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.
5,0 Okay
Pros: The staff
Cons: Outdated. Rooms sub par. Allow smoking
10,0 Excellent
Pros: The architect the people where so friendly and kind
Cons: No nothing at all
7,0 Good
Pros: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.
Cons: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!
5,0 Okay
Pros: The waiters at the restaurant made it feel like home.
Cons: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us
5,0 Okay
Pros: The hotel was decorated nicely. The room was adequate as well.
Cons: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.
10,0 Excellent
Pros: excelente lugar muy completo dispuesto a repetir la experiencia.
Cons:
Located in Zona Hotelera, this beachfront property is next to a golf course and within a 15-minute walk of Langosta Beach and Tortuga Beach. Turtle Beach and Caracol Beach are also within 3 mi (5 km).
Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Aquaworld and Maya Cancun Museum. Delfines Beach and El Rey Ruins are also within 2 mi (3 km).
Overall 9,1 Excellent
Based on 5 979 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10,0
Pros: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.
Excellent
10,0
Pros: Staff is friendly, and accommodating! The resort is beautiful and offers a wide variety of activities and food.
Excellent
8,8
Pros: Every thing is perfect Just pool is not clean
Excellent
10,0
Pros: Very nice and huge room
Good
7,9
Excellent
9,6
Pros: We stayed there for 5 nights for our honeymoon. We really loved the food. There were tons of options to go with. And also staff was really kind. They also made couple of surprises for a honeymoon couple.
Excellent
10,0
Pros: We celebrated our honeymoon here around first week of September. We selected this resort because they have a turtle conservation project (they look after the turtle eggs) within the property- which is really a plus point for us. We managed to relax and unwind during our stay here. Whenever we wanted to do some activities, the resort had some activities lined up for their guest- so we were not bored at all even if we stayed 3 straight days at the resort. The personal touches they offer, even without requesting, such as they gave us a "See you soon" cake on our last night's stay. It was really heartwarming! We didn't tell them we were leaving the next day. The service was outstanding. The resort staff were really making sure that the hotel lives up to its standards. We noticed hardwork the staff in the background- those cleaning the sun beds or those cleaning the escalators in the morning needed some praise as well. We are sure there are other staff in the background who makes sure the cleanliness of the resort is well maintained. Kudos to all the staff! The food was excellent as well! I have never felt so full in my life. Great variety of food and drink choices. Yes there is an ongoing works near the pool, hence the loud music to cover the drilling noises. But it didn't bother us. We were busy swimming, sun-bathing and eating by the pool. And oh, the beach was gorgeous! White sand and immaculate blue beach.
Excellent
10,0
Pros: The food quality and variety were great. Every restaurant gave us a special dessert when we told them we were celebrating our anniversary. The staff was so incredible and beyond accommodating. The pools were really nice and warm! Everything overall was awesome.
Excellent
9,6
Pros: People, people, and people. They are very hospitable, always smiling and go the extra mile. I felt pampered.
Good
7,1
Pros: The hotel has a good location. The excellent service and the super nice and attentive employees made us feel really special. The food was really good and the entertainment group did a very good job. The combination of these three pros made us to avoid the cons and really consider to go back in the future. Hope they decide to do some upgrades to the rooms, the theater and the swimming pool pretty soon.
Excellent
9,6
Pros: Where to begin, exceptional stay here at the fiesta Americana CONDESA Cancun. From the moment we checked in to the moment we left the staff were impeccable and made us feel so welcome during our stay. Restaurant wise the Mexican was probably our favourite Restaurant. The pool is really good and the entertainment is there playing songs all day. The swim up bar is quality! If you want a beach day it's literally just off the hotel..whitest of sand. Overall my partner and i had a great time here celebrating our engagement
Excellent
10,0
Pros: beach so bad alot of seaweed
Details
Reviews
Overall 9,1 Excellent
Based on 5 979 reviews
Service
9,0
Food
8,8
Location
8,8
Vibe
8,3
Cleanliness
8,1
Pool
8,0
Breakfast
7,8
Room
7,7
WiFi
7,4
Service
8,8
Location
8,7
Food
8,6
Amenities
8,3
Vibe
8,3
Cleanliness
7,8
Breakfast
7,6
Room
7,3
Pool
7,2
Location
9,1
Service
8,7
Pool
8,4
Food
8,4
Cleanliness
8,2
Value
7,7
Vibe
7,7
Room
7,7
Bar
7,4
10,0 Excellent
Pros: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.
Cons:
10,0 Excellent
Pros: Staff is friendly, and accommodating! The resort is beautiful and offers a wide variety of activities and food.
Cons: Music selection
8,8 Excellent
Pros: Every thing is perfect Just pool is not clean
Cons:
10,0 Excellent
Pros: Very nice and huge room
Cons: Always humid
7,9 Good
Pros:
Cons: We were not informed about the contruction works between the pool and the beach which were obnoxiously loud. Didnt help that there was loud music playing at the pool area incessantly during the day.
9,6 Excellent
Pros: We stayed there for 5 nights for our honeymoon. We really loved the food. There were tons of options to go with. And also staff was really kind. They also made couple of surprises for a honeymoon couple.
Cons: The sea had a bit too much seaweed in the first couple of days but we then swam.
10,0 Excellent
Pros: We celebrated our honeymoon here around first week of September. We selected this resort because they have a turtle conservation project (they look after the turtle eggs) within the property- which is really a plus point for us. We managed to relax and unwind during our stay here. Whenever we wanted to do some activities, the resort had some activities lined up for their guest- so we were not bored at all even if we stayed 3 straight days at the resort. The personal touches they offer, even without requesting, such as they gave us a "See you soon" cake on our last night's stay. It was really heartwarming! We didn't tell them we were leaving the next day. The service was outstanding. The resort staff were really making sure that the hotel lives up to its standards. We noticed hardwork the staff in the background- those cleaning the sun beds or those cleaning the escalators in the morning needed some praise as well. We are sure there are other staff in the background who makes sure the cleanliness of the resort is well maintained. Kudos to all the staff! The food was excellent as well! I have never felt so full in my life. Great variety of food and drink choices. Yes there is an ongoing works near the pool, hence the loud music to cover the drilling noises. But it didn't bother us. We were busy swimming, sun-bathing and eating by the pool. And oh, the beach was gorgeous! White sand and immaculate blue beach.
Cons: One thing though, we only stayed for less than a week and we did not get the chance to book to their steak house restaurant as it is always full. Would it be possible to be more flexible with this? We wanted to try it in our last few days but we were turned down. We told them that on certain day we were out and couldn't reserve on the dedicated time (2-3PM) but asked if they can accommodate us some other time. There should be something that could check if a guest has tried the restaurant during their stay. I am sure other guests are able to eat there more than once during their stay. Another reason for the 9 score was due to the fact that our toiletries was not topped up regularly. On our first day, we were inside the room when our room was supposed to get cleaned. So we asked the housekeeper to go back. Yes, he cleaned the room but didn't supply us with shampoo and soap, etc. We have to ring the operator to request for extra supply after realising the next day that we do not have enough toiletries. The staff took 30-45 mins. to deliver it to our room. As we were keen to get moving on our second day, my husband has to go down to the reception to request for toiletries again. Not realising that it has been delivered. A minor mishap, but better communication among staff will help improve this.
10,0 Excellent
Pros: The food quality and variety were great. Every restaurant gave us a special dessert when we told them we were celebrating our anniversary. The staff was so incredible and beyond accommodating. The pools were really nice and warm! Everything overall was awesome.
Cons: The pools close at 8pm, which is a tad early, but that's when the sun set so I understand. Also, a few a the bars (including the swim up bar) were all closed for construction.
9,6 Excellent
Pros: People, people, and people. They are very hospitable, always smiling and go the extra mile. I felt pampered.
Cons: There was construction in the property that was noisy and inconvenient to go around. Also, lack of availability of affordable taxis that take credit cards too. Paid $250 USD for a trip to a theme park and back.
7,1 Good
Pros: The hotel has a good location. The excellent service and the super nice and attentive employees made us feel really special. The food was really good and the entertainment group did a very good job. The combination of these three pros made us to avoid the cons and really consider to go back in the future. Hope they decide to do some upgrades to the rooms, the theater and the swimming pool pretty soon.
Cons: We never imagine that, as soon as we arrived, they are going to schedule an appointment for selling a membership. We understood that we just booked a vacations in a regular hotel. In addition, the room was little bit smaller than spected. We didn’t like the bathroom set up at all (not much privacy) because it just have a shower with a door and another little room for the toilet. Also the room and also the theater has a kind of mold and old stuff odor.
9,6 Excellent
Pros: Where to begin, exceptional stay here at the fiesta Americana CONDESA Cancun. From the moment we checked in to the moment we left the staff were impeccable and made us feel so welcome during our stay. Restaurant wise the Mexican was probably our favourite Restaurant. The pool is really good and the entertainment is there playing songs all day. The swim up bar is quality! If you want a beach day it's literally just off the hotel..whitest of sand. Overall my partner and i had a great time here celebrating our engagement
Cons: Nothing
10,0 Excellent
Pros: beach so bad alot of seaweed
Cons: its so good hotel put the beach so bad not clean at all alot of seaweed
Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Aquaworld and Maya Cancun Museum. Delfines Beach and El Rey Ruins are also within 2 mi (3 km).
Located in Zona Hotelera, this beachfront hotel is next to a golf course and within a 15-minute walk of Ballenas Beach and Aquaworld. Cancun Interactive Aquarium and La Isla Shopping Mall are also within 2 mi (3 km).
Overall 9,1 Excellent
Based on 4 468 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
9,0
Pros: The customer service (the people) were very friendly. The food was amazing. We felt very safe.
Excellent
10,0
Pros: Beautiful place and friendly staff.. EXCELLENT ..
Excellent
9,6
Pros: Hotel staff very friendly, the room very comfortable, good food quality and high variety of beverages! In overall, exceeded my expectations.
Excellent
10,0
Pros: Being fairly close to everything we needed!
Good
7,0
Pros: Upgraded room means better service
Okay
5,8
Pros: The room
Excellent
10,0
Pros: It was beautiful, great service.
Excellent
10,0
Pros: I liked how attentive all the staff was to everything. Whatever we needed they were already on top of it. The food everywhere was so good, as well as all the drinks.
Excellent
10,0
Pros: The property by far was one of the cleanest well maintained resorts I have ever stayed at. The customer service from the staff was beyond amazing. I stayed in a preferred Junior Suite Room on the 24th floor, the views were amazing. Loved the resort so much I’ve actually already booked to come back next year.
Excellent
10,0
Pros: Very nice hotel, great staff and amenities.
Excellent
9,0
Pros: Gorgeous resort with good food and good service. It's a luxury all-inclusive resort.
Excellent
10,0
Pros: The master suite was AMAZING!! Got a complimentary upgrade for our honeymoon and the whole experience was just perfect..
Details
Reviews
Overall 9,1 Excellent
Based on 4 468 reviews
Cleanliness
9,0
Vibe
9,0
Location
8,9
Amenities
8,7
Service
8,7
Breakfast
8,6
Room
8,5
Food
7,9
WiFi
6,9
Room
9,1
Cleanliness
8,9
Location
8,9
Breakfast
8,7
Service
8,7
Vibe
8,6
Amenities
8,6
Wellness
8,3
Bar
7,2
Cleanliness
9,1
Service
9,1
Location
9,1
Pool
8,5
Vibe
8,4
Amenities
8,4
Room
8,3
Food
8,0
9,0 Excellent
Pros: The customer service (the people) were very friendly. The food was amazing. We felt very safe.
Cons: The Dragon restaurant in the hotel.
10,0 Excellent
Pros: Beautiful place and friendly staff.. EXCELLENT ..
Cons:
9,6 Excellent
Pros: Hotel staff very friendly, the room very comfortable, good food quality and high variety of beverages! In overall, exceeded my expectations.
Cons: The beach was dirty with sargaco
10,0 Excellent
Pros: Being fairly close to everything we needed!
Cons: Some of the food choices
7,0 Good
Pros: Upgraded room means better service
Cons: Restrictions on dinner based on your shoes
5,8 Okay
Pros: The room
Cons: If you are looking for good service and good food and drinks, don't come to this hotel. The staff is rude, the food and drinks have a very low quality.
10,0 Excellent
Pros: It was beautiful, great service.
Cons: Nothing
10,0 Excellent
Pros: I liked how attentive all the staff was to everything. Whatever we needed they were already on top of it. The food everywhere was so good, as well as all the drinks.
Cons: No complaints!
10,0 Excellent
Pros: The property by far was one of the cleanest well maintained resorts I have ever stayed at. The customer service from the staff was beyond amazing. I stayed in a preferred Junior Suite Room on the 24th floor, the views were amazing. Loved the resort so much I’ve actually already booked to come back next year.
Cons: Honestly can’t think of anything bad about the property.
10,0 Excellent
Pros: Very nice hotel, great staff and amenities.
Cons: The food can definitely use improvement
9,0 Excellent
Pros: Gorgeous resort with good food and good service. It's a luxury all-inclusive resort.
Cons: Glass stall bathrooms in the rooms offered no privacy. Also, the poolside entertainment was sporadic. Would be better if music was played at just one of the 4 pools theoughout the day.
10,0 Excellent
Pros: The master suite was AMAZING!! Got a complimentary upgrade for our honeymoon and the whole experience was just perfect..
Cons:
Located in Zona Hotelera, this beachfront hotel is next to a golf course and within a 15-minute walk of Ballenas Beach and Aquaworld. Cancun Interactive Aquarium and La Isla Shopping Mall are also within 2 mi (3 km).
Nestled on the beach, this Zona Hotelera hotel is just steps from Tequila Museum and Cancun Interactive Aquarium. La Isla Shopping Mall and Aquaworld are also within 2 mi (3 km).
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Overall 9,1 Excellent
Based on 3 030 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
8,8
Pros: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!
Excellent
9,6
Excellent
10,0
Pros: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Excellent
9,6
Pros: The staff are all very friendly, pools are fantastic, free foot massage with cabana was very relaxing, love the spa-like aroma throughout
Excellent
10,0
Pros: Super well located, clean and the food was great!
Good
7,0
Pros: The food was amazing
Excellent
10,0
Pros: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)
Excellent
9,2
Pros: There was beautiful view to the ocean, nice beach and pool area, nice sunny weather. there are many possibility to have an excursion (snorkeling, maya ruins, etc).
Good
6,3
Pros: -*** Staff are kind, except the ones who are trying to sell you extra vacation packages -*** Pool was nice and relaxing
Excellent
10,0
Pros: Beautiful hotel and grounds. Great food and employees.
Excellent
8,5
Pros: I LOVE THE FACT THE HOTEL WAS RECENTLY BUILT AND IS VERY POSH. LOVE THE DECOR THROUGHOUT THE HOTEL. THERE ARE 3 MALLS RIGHT ACROSS THE STREET WHICH MADE IT CONVENIENT TO GET SLIP AWAY FOR SITESEEEING.
Excellent
9,6
Pros: Never thought that this hotel will be so good! Italian, Japanese, Mexican and allot more food! The variety is big. You will not get hungry. 24 hours room service works fine. Room + hotel is very clean! They cleaned my room 2-3 times a day! Wifi is great!
Details
Reviews
Overall 9,1 Excellent
Based on 3 030 reviews
Beach
9,5
Service
9,0
WiFi
9,0
Pool
8,9
Location
8,9
Cleanliness
8,8
Wellness
8,8
Breakfast
8,8
Vibe
8,7
Room
8,6
Bar
5,8
Beach
9,6
Pool
9,3
Location
9,1
Cleanliness
8,9
Service
8,9
Room
8,8
Vibe
8,7
Wellness
8,6
Breakfast
8,3
Amenities
7,8
Beach
9,5
Service
9,3
Location
9,0
Wellness
8,9
Cleanliness
8,9
Room
8,5
8,8 Excellent
Pros: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!
Cons: Only 1 breakfast restaurant choice
9,6 Excellent
Pros:
Cons: Food
10,0 Excellent
Pros: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Cons: that I couldn't stay longer
9,6 Excellent
Pros: The staff are all very friendly, pools are fantastic, free foot massage with cabana was very relaxing, love the spa-like aroma throughout
Cons: Schedule of events and restaurant options not always accurate
10,0 Excellent
Pros: Super well located, clean and the food was great!
Cons: The sushi station was delish, but it could be faster in the service.
7,0 Good
Pros: The food was amazing
Cons: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.
10,0 Excellent
Pros: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)
Cons: Only complaint - the vacation rewards presentation (it’s optional) . Took up a good chunk of our last morning even though we were repeatedly told it would only be 30 minutes. Don’t agree to one if you’re not looking to invest money - beware .
9,2 Excellent
Pros: There was beautiful view to the ocean, nice beach and pool area, nice sunny weather. there are many possibility to have an excursion (snorkeling, maya ruins, etc).
Cons:
6,3 Good
Pros: -*** Staff are kind, except the ones who are trying to sell you extra vacation packages -*** Pool was nice and relaxing
Cons: -*** They try to sell you vacation packages. Several times we went to the lobby to ask general questions about tours, restaurants, etc, but they told us we have to participate in a 45 minutes Sales event during our stay. This is awful for a 5 star hotel that every time guests are asking concierge related questions, they force us to sit in 45 minute presentation regarding some sort of vacation property Sales event. This has to change!!!!! (we were even scared to go to lobby to ask more questions because if they find you, they will not let you go at all. -*** Not much variation in food, restaurants on site are mostly closed due to their schedule or repair. -*** Restaurant schedule they gave us was different than actual schedule. -*** Rooms are so noisy and walls are thin. You can hear conversations of the next door room. -*** Shower would be very low pressure, sometimes you have to wait a few minutes for the water to come back up.
10,0 Excellent
Pros: Beautiful hotel and grounds. Great food and employees.
Cons: No complaint at all.
8,5 Excellent
Pros: I LOVE THE FACT THE HOTEL WAS RECENTLY BUILT AND IS VERY POSH. LOVE THE DECOR THROUGHOUT THE HOTEL. THERE ARE 3 MALLS RIGHT ACROSS THE STREET WHICH MADE IT CONVENIENT TO GET SLIP AWAY FOR SITESEEEING.
Cons: ALL STAFF WAS KIND, HELPFULL AND PLEASANT except FOR "JOSE" LOCATED NEAR THE SEAFOOD DINER. HE WAS RUDE AND UNATTENTIVE MOST OF MY TIME THERE.
9,6 Excellent
Pros: Never thought that this hotel will be so good! Italian, Japanese, Mexican and allot more food! The variety is big. You will not get hungry. 24 hours room service works fine. Room + hotel is very clean! They cleaned my room 2-3 times a day! Wifi is great!
Cons: Nothing
Nestled on the beach, this Zona Hotelera hotel is just steps from Tequila Museum and Cancun Interactive Aquarium. La Isla Shopping Mall and Aquaworld are also within 2 mi (3 km).
Nestled on the beach, this Zona Hotelera hotel is within 2 mi (3 km) of Aquaworld, Cancun Interactive Aquarium, and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).
Overall 9,0 Excellent
Based on 5 001 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10,0
Pros: Everyone and everything about the hard rock Cancún is amazing
Excellent
8,3
Pros: Easy access everywhere...Alex from Rock Royalty was our assistance and he was the best!!!
Excellent
10,0
Pros: Everystaff member was extremely pleasant, going out of their way to serve or help you. Food at Zen (japanese) and Caia (Italian) was excellent. Market Place buffet and the outdoor daily fare was equally good.
Excellent
9,1
Pros: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Excellent
10,0
Pros: The staff, the hotel and the view
Excellent
10,0
Pros: Very clean, excellent details! We spend a real good time there,the staff is committed to making us have fun!
Excellent
10,0
Pros: Food, staff, and amenities were excellent!
Good
7,5
Pros: Great choices of food outlets
Excellent
10,0
Pros: Everything was so good all things were good best place ever
Excellent
10,0
Pros: Everything was great! Liked the staff, loved the all inclusive meals. Great restaurants to choose from. Worth the price.
Okay
4,8
Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Good
6,3
Pros: Quiero un habitacion 9-26 through 10/6 2019
Details
Reviews
Overall 9,0 Excellent
Based on 5 001 reviews
Location
8,9
Breakfast
8,8
Service
8,5
Vibe
8,2
Food
8,2
Room
7,4
Amenities
7,3
WiFi
7,1
Location
8,9
Service
8,7
Pool
7,3
Vibe
6,8
Amenities
6,7
Value
5,9
Cleanliness
5,7
Room
5,4
Comfort
4,5
Location
8,9
Service
8,0
Vibe
7,6
Room
6,9
10,0 Excellent
Pros: Everyone and everything about the hard rock Cancún is amazing
Cons: N/A
8,3 Excellent
Pros: Easy access everywhere...Alex from Rock Royalty was our assistance and he was the best!!!
Cons: The bathrooms next to the Zen restaurant during the evening were filthy every night. The pool area could use a third bartender; they were super busy and the drinks were crappy from time to time.
10,0 Excellent
Pros: Everystaff member was extremely pleasant, going out of their way to serve or help you. Food at Zen (japanese) and Caia (Italian) was excellent. Market Place buffet and the outdoor daily fare was equally good.
Cons:
9,1 Excellent
Pros: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Cons: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!
10,0 Excellent
Pros: The staff, the hotel and the view
Cons:
10,0 Excellent
Pros: Very clean, excellent details! We spend a real good time there,the staff is committed to making us have fun!
Cons:
10,0 Excellent
Pros: Food, staff, and amenities were excellent!
Cons: Upgrade to a suite would have been better than upgrade received but not complaining at all with my visit.
7,5 Good
Pros: Great choices of food outlets
Cons: The hotel needs a renovation.
10,0 Excellent
Pros: Everything was so good all things were good best place ever
Cons: If the ride was cheaper or free to go to and from the airport
10,0 Excellent
Pros: Everything was great! Liked the staff, loved the all inclusive meals. Great restaurants to choose from. Worth the price.
Cons: Nothing that I didn’t like.
4,8 Okay
Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Cons: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.
6,3 Good
Pros: Quiero un habitacion 9-26 through 10/6 2019
Cons: Quiero un habitacion 9-26 through 10/6 2019
Nestled on the beach, this Zona Hotelera hotel is within 2 mi (3 km) of Aquaworld, Cancun Interactive Aquarium, and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).
Located in Zona Hotelera, this beachfront property is next to a golf course, just steps from Plaza Caracol Mall and Caracol Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
Overall 8,8 Excellent
Based on 5 552 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Excellent
9,0
Pros: The many pools and location of the resort
Excellent
9,0
Pros: Location and variety
Excellent
10,0
Pros: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Excellent
10,0
Pros: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Excellent
10,0
Pros: Location view shows food
Excellent
8,0
Pros: Balcony with ocean view
Excellent
9,0
Pros: Great location... close to bars and shops Friendly staff
Excellent
10,0
Pros: As expected, brilliant
Okay
4,0
Pros: The staff!! They were outstanding!
Excellent
10,0
Pros: location
Excellent
10,0
Pros: The location . The pools and the staff was friendly.
Excellent
9,0
Pros: The outstanding, friendly staff and the location.
Details
Reviews
Overall 8,8 Excellent
Based on 5 552 reviews
Location
9,1
Service
8,1
Amenities
7,7
Breakfast
7,6
WiFi
7,3
Bar
6,8
Room
6,3
Comfort
5,2
Wellness
4,4
Location
9,1
Pool
7,4
Service
6,8
Bar
6,1
Cleanliness
5,7
Room
4,8
Comfort
4,1
Location
8,9
Service
8,0
Pool
7,5
Cleanliness
6,2
Room
6,1
Location
8,9
Beach
8,7
Service
8,5
Room
5,9
9,0 Excellent
Pros: The many pools and location of the resort
Cons: It didnt offer room service, and really didnt have a place to get activity stuff.
9,0 Excellent
Pros: Location and variety
Cons: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.
10,0 Excellent
Pros: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Cons: Food was okay, nothing great.
10,0 Excellent
Pros: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Cons: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.
10,0 Excellent
Pros: Location view shows food
Cons: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
8,0 Excellent
Pros: Balcony with ocean view
Cons: the pools closed at 7:00 pm
9,0 Excellent
Pros: Great location... close to bars and shops Friendly staff
Cons: More entertainment at night for guests
10,0 Excellent
Pros: As expected, brilliant
Cons:
4,0 Okay
Pros: The staff!! They were outstanding!
Cons: How early the pools close. The temp of the pools was too warm. The lack of beer choices.
10,0 Excellent
Pros: location
Cons: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.
10,0 Excellent
Pros: The location . The pools and the staff was friendly.
Cons: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same
9,0 Excellent
Pros: The outstanding, friendly staff and the location.
Cons: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.
Located in Zona Hotelera, this beachfront property is next to a golf course, just steps from Plaza Caracol Mall and Caracol Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Chac Mool Beach and Forum Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mi (2 km).
Overall 8,7 Excellent
Based on 5 050 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Good
7,5
Pros: It’s a great resort, beautiful amenities, clean and perfect maintenance.
Excellent
10,0
Pros: Staff was very friendly! Excellent clean white sand beach. Resort was clean and well kept. Amazing showers with multiple heads and room for two in the royal tower. It has everything you need but was also small enough that you didn’t need a golf cart to get around. Interesting and unique food choices. Buffet average. Loved the salad bar options.
Excellent
10,0
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Excellent
8,5
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Excellent
10,0
Pros: It was not precisely for me but my mom and bro, they both were completely happy about the hotel, the facilities and the service provided by the personnel
Excellent
8,8
Pros: Everything was good but I dont like the people in the hotel trying to sell u membership club all days and also they follow me one day hotel to street trying to sell me. That's too bad
Excellent
10,0
Pros: This resort is an exceptionally clean and very friendly resort! Beach is perfect and very big! Plenty of things to do for the family or for couples!
Excellent
8,3
Pros: Place
Excellent
9,6
Pros: The beach was fabulous, the facilities were wonderful, the employees were friendly, the time share people were not too aggressive, the shows were appreciated, the room was wonderful with a good view and liked the many loungers around.
Excellent
8,3
Pros: nice entertaining staff beautiful beach :) nice pool
Excellent
10,0
Pros: Amazing view of the sea from my window. Balcony was an amazing touch to the room. Food was abundant and staff were nice and courteous. Loved my stay
Excellent
10,0
Pros: The view from our room was impeccable! We could see the beach and hear the waves when our patio door was open. The staff were the sweetest and most attentive! The buffet had surprisingly great food options for it being all FREE! The servers were always catering to us and never let our drinks get empty! We made a friend, Jose Mercedes, who was our favorite server. He would bring us his own special shots called “scooby doo” and made us feel like we had been friends for years. I would recommend this resort all around. My favorite vacation so far!! And don’t forget the free entertainment shows! The staff put together fun shows and put a lot of effort into it for our entertainment. All around the staff was super sweet and happy. Great view, great staff, clear beautiful beach, tasty drinks & baby sea turtles all for FREE with the all inclusive package. Highly recommend!
Details
Reviews
Overall 8,7 Excellent
Based on 5 050 reviews
Location
9,0
Room
8,2
Service
8,0
Breakfast
7,9
WiFi
7,0
Location
8,9
Pool
7,8
Cleanliness
7,6
Service
7,6
Room
7,2
Cleanliness
8,9
Room
8,7
Beach
8,7
Service
8,7
Location
8,5
Breakfast
7,7
Food
6,8
Service
8,2
Room
8,1
Food
7,2
7,5 Good
Pros: It’s a great resort, beautiful amenities, clean and perfect maintenance.
Cons: If you are into food, please use another resort. They are so so so limited food wise and very same food every day, in regards to food quality...there is no quality compared w other resorts in Cancun Just a single restaurant is worth eating-Mirador
10,0 Excellent
Pros: Staff was very friendly! Excellent clean white sand beach. Resort was clean and well kept. Amazing showers with multiple heads and room for two in the royal tower. It has everything you need but was also small enough that you didn’t need a golf cart to get around. Interesting and unique food choices. Buffet average. Loved the salad bar options.
Cons: It was inconvenient that you had to keep track of towel cards each day and you could only receive one towel per person.
10,0 Excellent
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Cons:
8,5 Excellent
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key.
Check out was good. Thank goodness it was a different person.
Not really any activities at night though.
10,0 Excellent
Pros: It was not precisely for me but my mom and bro, they both were completely happy about the hotel, the facilities and the service provided by the personnel
Cons: There was not something on the Hotel's side but ours. We missed the checkout and had to paid a bit more, fortunately they understood the situation and gave us a discount for that too.
8,8 Excellent
Pros: Everything was good but I dont like the people in the hotel trying to sell u membership club all days and also they follow me one day hotel to street trying to sell me. That's too bad
Cons: The sellers people
10,0 Excellent
Pros: This resort is an exceptionally clean and very friendly resort! Beach is perfect and very big! Plenty of things to do for the family or for couples!
Cons: Timeshare people!!!
8,3 Excellent
Pros: Place
Cons: Front disk need to be more helpful...
9,6 Excellent
Pros: The beach was fabulous, the facilities were wonderful, the employees were friendly, the time share people were not too aggressive, the shows were appreciated, the room was wonderful with a good view and liked the many loungers around.
Cons: The bed was too hard, the dinners were not very tasty (lunch and breakfast were delicious), and not enough U.S. TV channels.
8,3 Excellent
Pros: nice entertaining staff beautiful beach :) nice pool
Cons:
10,0 Excellent
Pros: Amazing view of the sea from my window. Balcony was an amazing touch to the room. Food was abundant and staff were nice and courteous. Loved my stay
Cons: My only complaint is the concierge will try and sell you things upon your arrival. That is very annoying. I don't want to be bothered with that
10,0 Excellent
Pros: The view from our room was impeccable! We could see the beach and hear the waves when our patio door was open. The staff were the sweetest and most attentive! The buffet had surprisingly great food options for it being all FREE! The servers were always catering to us and never let our drinks get empty! We made a friend, Jose Mercedes, who was our favorite server. He would bring us his own special shots called “scooby doo” and made us feel like we had been friends for years. I would recommend this resort all around. My favorite vacation so far!! And don’t forget the free entertainment shows! The staff put together fun shows and put a lot of effort into it for our entertainment. All around the staff was super sweet and happy. Great view, great staff, clear beautiful beach, tasty drinks & baby sea turtles all for FREE with the all inclusive package. Highly recommend!
Cons:
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Chac Mool Beach and Forum Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mi (2 km).
Seadust Cancun Family Resort is located at the best beach of the Cancun hotel zone. Its only 10 minutes away from Cancun International Airport and 20 minutes from downtown Cancun. Enjoy 7 different a la carte restaurants (no reservation needed & limitless), that include an excellent gastronomic variety like Mexican, Italian, Japanese, French, Steak House and New York Deli. 3 snacks and food court with 11 stations, 10 bars, 24 hrs room service. Free wifi, 5 swimming pool, 3 Jacuzzis, Treasure Island kids water park, mini club, two lighted tennis court, 1 lighted multi-use court, fitness center, sauna and steam room, movie-style theater for 406, convention center and meeting room for up to 800 people.
Overall 8,6 Excellent
Based on 4 927 reviews
All reviews
- All reviews
- Families
Excellent
8,8
Pros: The hotel is really all inclusive. However you need to make clear. We have booked for 3 people in one room. However, the property mentioned that the booking only for two people and we need to pay additional.
Excellent
10,0
Pros: There was so many things for kids to do, the staff was great at keeping everyone entertained and they were all friendly.
Okay
5,8
Excellent
10,0
Pros: The vibes of the place is great. Everything is thought out, from the room, pool to beach. And even though it’s all inclusive, the foods were good. We stayed in the Ocean View suit with the jacuzzi in the balcony and it was a great experience. We were given access to Atlantis for breakfast which is a rooftop restaurant with an ocean view.
Excellent
10,0
Pros: Everything else was amazing, the hotel, the staff, the food.
Okay
4,6
Pros: Nice location, clean sea, close archeological area. Nice parking right next to lobby.
Excellent
10,0
Pros: The staff were super friendly and helpful. The resort was very clean and well kept. I like that they had people patrolling and keeping track of who comes in and out.
Poor
1,0
Pros: kids pool
Excellent
10,0
Pros: Everything was excellent. We had a great time. Everything was very clean and fashion. The restaurants were very good and the bars were too.
Good
7,1
Pros: International standard of a luxury hotel.
Good
6,3
Pros: Good things about the resort: 1) Breakfast at Atlantis restaurant was amazing. The menu has a good variety of choices and all of then are very good. 2) The infinity pool is big and beautifull. It's is located in front of the beach and the view is amazing. 3) The room is huge. The bed is huge and very confortable.
Excellent
8,8
Pros: Very clean and organised hotel. The staff were all so friendly and amazing! The kids club so great the ladies were amazing so hands on! Kids club runs from 9am-10pm so much time for mummy and daddy to relax! This resort was for everyone
Details
Reviews
Overall 8,6 Excellent
Based on 4 927 reviews
Location
8,5
Service
8,2
Breakfast
6,8
Bar
6,2
Room
6,2
Amenities
5,9
WiFi
5,6
Comfort
4,8
Location
8,3
Service
7,5
Food
5,8
Bar
5,8
Room
5,7
Amenities
4,9
Comfort
4,7
8,8 Excellent
Pros: The hotel is really all inclusive. However you need to make clear. We have booked for 3 people in one room. However, the property mentioned that the booking only for two people and we need to pay additional.
Cons: too crowded
10,0 Excellent
Pros: There was so many things for kids to do, the staff was great at keeping everyone entertained and they were all friendly.
Cons:
5,8 Okay
Pros:
Cons: The place looks better on the photos but in reality everything is pretty old.
10,0 Excellent
Pros: The vibes of the place is great. Everything is thought out, from the room, pool to beach. And even though it’s all inclusive, the foods were good. We stayed in the Ocean View suit with the jacuzzi in the balcony and it was a great experience. We were given access to Atlantis for breakfast which is a rooftop restaurant with an ocean view.
Cons: The WiFi could have been better. But it’s not too bad.
10,0 Excellent
Pros: Everything else was amazing, the hotel, the staff, the food.
Cons: Not allows visitors, even if u pay extra, and show passport. Hard to spend time with friends if not stay in same hotel
4,6 Okay
Pros: Nice location, clean sea, close archeological area. Nice parking right next to lobby.
Cons: After check in we were informed by conciergebperson that we can join their club (Infinity) even several times refused and most importantly that we should give tips as local employees get 6USD per day - unexceptable in 5* all inclusive hotel. Hotel is telling you that they have great ala cart restaurants however their quality is very low. Very often mistakes in orders, meat is usually lower quality, some world-wide recipies like Club Sandwich are not followed properly. I would not mind that hotel doesn’t know how to do good pasta - it is mexican hotel, not italien. However then please don’t say that you have italien restaurant. What’s served there... Italiens will cry most probably. Family oriented hotel - not much stuff for kids, with exception of bit old looking minigolf, short zip line, swimming area with few slides (quite bad shape) and few things in kid’s zone (two swings, two basketball baskets, two play houses). Not really impressive. Also noise during evenings and night - not really calm place. They woke up my daughter several time. Music was playing quite long into the night.
10,0 Excellent
Pros: The staff were super friendly and helpful. The resort was very clean and well kept. I like that they had people patrolling and keeping track of who comes in and out.
Cons: I wish they had more vegetarian/vegan options at the other restaurants. They had plenty to choose from at the buffet but we didn't go to the restaurants because there wasn't much to choose from.
1,0 Poor
Pros: kids pool
Cons: we stayed 5 days. out of 5 days 3 days my room AC did not work. complain 3 time but nobody fix the ac. my family did not sleep for 3 days. hotels corridor ac does not work else well. Food is horrible. we eat outside. NOT NICE PLACE TO STAY. AVOID
10,0 Excellent
Pros: Everything was excellent. We had a great time. Everything was very clean and fashion. The restaurants were very good and the bars were too.
Cons:
7,1 Good
Pros: International standard of a luxury hotel.
Cons: The choice of food in the buffet restaurant is mainly for Americans’ taste. The beach was not clean.
6,3 Good
Pros: Good things about the resort: 1) Breakfast at Atlantis restaurant was amazing. The menu has a good variety of choices and all of then are very good. 2) The infinity pool is big and beautifull. It's is located in front of the beach and the view is amazing. 3) The room is huge. The bed is huge and very confortable.
Cons: 1) At registration, we refused to by the upgrade for Infinity. After that the staff we not very friendly with us. They not even mentioned that there were an hospitality room to wait until the room is available. Because of that, we waited 2 hours seated at reception with heat and thirst (there were no air conditioning nor water). 2) The buffet for lunch and dinner is big and have variety of choices but everyday almost the same things are served (for example: at the sushi station, everyday there are the same choice of sushi, at dessert station, everyday has the same desserts). 3) Beach was disappointing: shore has a lot of holes (suddenly the depth increases). The ocean has a lot of waves and it is impossible to swim calmly in the ocean. Combined, the hole and the waves makes the ocean very dangerous. 4) We couldn't enter at the French restaurant because it was mandatory to use social clothes and I didn't bring any. The problem is that there were none information about it at booking.com and seadust website.
8,8 Excellent
Pros: Very clean and organised hotel. The staff were all so friendly and amazing! The kids club so great the ladies were amazing so hands on! Kids club runs from 9am-10pm so much time for mummy and daddy to relax! This resort was for everyone
Cons: The food at the hotel was very very average! My last day I got food poisoning
Seadust Cancun Family Resort is located at the best beach of the Cancun hotel zone. Its only 10 minutes away from Cancun International Airport and 20 minutes from downtown Cancun. Enjoy 7 different a la carte restaurants (no reservation needed & limitless), that include an excellent gastronomic variety like Mexican, Italian, Japanese, French, Steak House and New York Deli. 3 snacks and food court with 11 stations, 10 bars, 24 hrs room service. Free wifi, 5 swimming pool, 3 Jacuzzis, Treasure Island kids water park, mini club, two lighted tennis court, 1 lighted multi-use court, fitness center, sauna and steam room, movie-style theater for 406, convention center and meeting room for up to 800 people.
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Maya Cancun Museum and Aquaworld. Delfines Beach and El Rey Ruins are also within 2 mi (3 km).
Overall 8,6 Excellent
Based on 3 315 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9,6
Pros: Stunning beach! Great bars on the beach! They arranged a Mexican themed night, with amazing food and a show! What a nice way to end our holidays here! Omni has an amazing breakfast selection, from fruits to pancakes. Would highly recommend this hotel.
Excellent
10,0
Pros: All the staff at the hotel really took their time to try and learn and remember your name. Made you feel cared about and like you were the number one priority. I never wanted to leave honestly and I would go back in a heart beat!
Excellent
10,0
Pros: We love the Omni! Great service and the food is always delicious!!
Okay
5,4
Pros: The friendless of the waiters and staff in the dining rooms.
Excellent
9,6
Pros: Stayed here for Spring Break with my boyfriend and we loved it! Were in our early twenties and besides families, we were probably one of the youngest ones there, which we didn't mind! We both have never been to Cancun before and Omni blew us away and exceeded our expectations! We loved every second spent here. All Restaurants were delicious, the room was beautiful, and the staff are AMAZING! Every night there are shows which make Omni a fun and lively resort! We loved all of the different pool and food options here! The resort is right on the beach (including beach restaurants and the pool bar on the beach) which we loved being so close to the ocean. The staff remembered us any time we went anywhere on the resort which made us feel special and important! We definitely will be returning!
Excellent
10,0
Pros: The food was delicious and the entire staff very friendly and eager to help you
Good
6,0
Pros: buffet
Excellent
9,6
Pros: We have a limited budget and the OMNI CANCUN has a great value of money and we enjoy the trip. The buffet for breakfast and dinner are super good. We love the coffee and cakes there. Staffs are very helpful. The beach is right in front of the hotel and the balcony view of the ocean from our room is gorgeous. There are convenient stores next to the hotel which is very helpful.
Excellent
8,3
Excellent
9,6
Pros: Altogether I like it
Excellent
9,6
Pros: Foods were good. Location was perfect where is near the Museum and some shops. Rooms and bathroom were clean enough and the both directions (lagoon and ocean) have nice view. Although it was stated in previous comments, WiFi was good enough. The front desk was helpful.
Excellent
9,0
Pros: Location, staff, and food was great!
Details
Reviews
Overall 8,6 Excellent
Based on 3 315 reviews
Service
8,8
Location
8,8
Cleanliness
8,6
Value
8,5
Breakfast
7,7
Room
7,3
Comfort
5,0
WiFi
4,6
Location
8,9
Value
8,7
Cleanliness
8,7
Amenities
8,4
Service
8,4
Room
6,8
Comfort
4,4
WiFi
3,3
Service
8,9
Amenities
8,2
Food
7,4
Room
6,9
9,6 Excellent
Pros: Stunning beach! Great bars on the beach! They arranged a Mexican themed night, with amazing food and a show! What a nice way to end our holidays here! Omni has an amazing breakfast selection, from fruits to pancakes. Would highly recommend this hotel.
Cons: The spa treatments are really expensive. These aren't even compatible to European prices which are already high.
10,0 Excellent
Pros: All the staff at the hotel really took their time to try and learn and remember your name. Made you feel cared about and like you were the number one priority. I never wanted to leave honestly and I would go back in a heart beat!
Cons:
10,0 Excellent
Pros: We love the Omni! Great service and the food is always delicious!!
Cons: Nothing! Everything was perfect!
5,4 Okay
Pros: The friendless of the waiters and staff in the dining rooms.
Cons: The room was poorly furnished. It should have had a desk or something to put a computer on. The food on the buffet was very limited and consisted of cheap bean dishes and etc. No guacamole for instance. There are only two al carte restaurants. The concierge would say that both restaurants were full. They weren't. One of the staff told me it was just a device to get you to eat in the cheap buffet. We paid for a ocean view room but the cement wall was so high, if you sat down all you could see was sky. Guest are allowed to "save" chairs by the pool with towels.
9,6 Excellent
Pros: Stayed here for Spring Break with my boyfriend and we loved it! Were in our early twenties and besides families, we were probably one of the youngest ones there, which we didn't mind! We both have never been to Cancun before and Omni blew us away and exceeded our expectations! We loved every second spent here. All Restaurants were delicious, the room was beautiful, and the staff are AMAZING! Every night there are shows which make Omni a fun and lively resort! We loved all of the different pool and food options here! The resort is right on the beach (including beach restaurants and the pool bar on the beach) which we loved being so close to the ocean. The staff remembered us any time we went anywhere on the resort which made us feel special and important! We definitely will be returning!
Cons: N/A We loved everything!
10,0 Excellent
Pros: The food was delicious and the entire staff very friendly and eager to help you
Cons: Our in room bar-refrigerator didn’t keep beverages cold
6,0 Good
Pros: buffet
Cons: wifi too poor
9,6 Excellent
Pros: We have a limited budget and the OMNI CANCUN has a great value of money and we enjoy the trip. The buffet for breakfast and dinner are super good. We love the coffee and cakes there. Staffs are very helpful. The beach is right in front of the hotel and the balcony view of the ocean from our room is gorgeous. There are convenient stores next to the hotel which is very helpful.
Cons: There is a limited selection of restaurants especially for dinner. We are disappointed with the Italian and Asian restaurants.
8,3 Excellent
Pros:
Cons: The staff was extremely friendly and helpful!!! The pools were nice!! Drinks were good especially mango mojito at the beach!
9,6 Excellent
Pros: Altogether I like it
Cons: WiFi service not that good
9,6 Excellent
Pros: Foods were good. Location was perfect where is near the Museum and some shops. Rooms and bathroom were clean enough and the both directions (lagoon and ocean) have nice view. Although it was stated in previous comments, WiFi was good enough. The front desk was helpful.
Cons: The beverages were lower quality, You should state the good quality brands while ordering a drink. The pool is not swimmable since it is very shallow. Also you should make a reservation for some restaurants (Asian, Mexican and Italian) between 10AM - 4PM. Sometimes, the restaurants are filled when trying a reservation even at 11AM. Consigliere was not friendly.
9,0 Excellent
Pros: Location, staff, and food was great!
Cons: Did not feel informed about all of the entertainment and events happening on the grounds. Also felt bombarded by the VIP Member staff.
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Maya Cancun Museum and Aquaworld. Delfines Beach and El Rey Ruins are also within 2 mi (3 km).
Located in Zona Hotelera, this family-friendly Cancun property is within a 5-minute walk of Ballenas Beach and Aquaworld. Delfines Beach and Maya Cancun Museum are also within 2 mi (3 km).
Overall 8,5 Excellent
Based on 4 460 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9,2
Pros: Restaurants, swm pool, bars, good and more.
Excellent
9,2
Pros: Pothos everywhere! Sensory architecture. Ocean front, many pools to choose from, each pyramid is scented differently, spa is fantastic, massage was incredible, all staff is kind and attentive. Maria in Royal is very sweet and did lots of extras for our anniversary, Orlando in the Royal restaurants is a fellow rocker and always went out of his way to say hi to us everywhere. Ramon and Cesar are notable staff as well. The restaurant Tempo (not included) is the best meal we’ve ever had. Royal service has its own bar and buffet, we started and ended there many times. Lots of information and help everywhere. They will call cabs for you super easily (there within 2min) and R2 bus up and down the strip and downtown is right outside, frequent and cheap (12 pesos pp). Nobody trying to sell tours, photos, etc in Royal Service- just in the main areas
Excellent
8,3
Pros: Great setting and rooms, just renewed
Good
7,5
Pros: The main building is absolutely beautiful, I must say the thing that really stands out about this resort is the staff, most of them are very attentive, I specialty will like to thank Gaudencio from restaurant Naos, he made me and my family feel very spacial, he even went to another restaurant to get something for my husband. Kudos for the staff.
Good
7,7
Mediocre
3,8
Pros: Golf course and tennis court
Excellent
10,0
Pros: Service and food was amazing!
Good
7,1
Pros: hotel was located in a good place. it is a big hotel and feels grand as you walk in. the room was clean and very fresh look to it. we have ocean view room with balcony and loved it. Blue Agave restaurant customer service was really good. I don't drink alcohol but non-alcoholic service by the pool was really good. pool was awesome as well.
Excellent
10,0
Pros: We absolutely enjoyed all the amenities and services provided. Their staff members are accommodating and friendly. The adult only side of the hotel was enjoyable and relaxing. Their pool and beach fronts are well maintained and easily accessible. The food options and restaurants are nice. Our butler (Rode) was amazing. Their rooms are comfy and spacious. This was our first stay and experience at their property and will definitely come back again.
Good
6,3
Pros: The resort is very beautiful the architecture resembles a pyramid--love the building but that was about it.
Okay
5,8
Pros: My view, the shower and the bed.
Excellent
8,8
Pros: Hotel on Royal SIDE was amazing. We went with a very large group but opted the Royal service for private amenities. POOL BUTLER and section. Would definitely book there again
Details
Reviews
Overall 8,5 Excellent
Based on 4 460 reviews
WiFi
8,4
Location
8,3
Service
7,9
Breakfast
7,4
Food
6,8
Room
6,4
Location
7,8
Service
7,0
Food
5,6
Room
5,5
Comfort
4,2
Location
7,9
Service
7,6
Food
6,6
Room
6,3
Vibe
6,0
Value
5,4
9,2 Excellent
Pros: Restaurants, swm pool, bars, good and more.
Cons: The gym. Need more space and machines. More shows too.
9,2 Excellent
Pros: Pothos everywhere! Sensory architecture. Ocean front, many pools to choose from, each pyramid is scented differently, spa is fantastic, massage was incredible, all staff is kind and attentive. Maria in Royal is very sweet and did lots of extras for our anniversary, Orlando in the Royal restaurants is a fellow rocker and always went out of his way to say hi to us everywhere. Ramon and Cesar are notable staff as well. The restaurant Tempo (not included) is the best meal we’ve ever had. Royal service has its own bar and buffet, we started and ended there many times. Lots of information and help everywhere. They will call cabs for you super easily (there within 2min) and R2 bus up and down the strip and downtown is right outside, frequent and cheap (12 pesos pp). Nobody trying to sell tours, photos, etc in Royal Service- just in the main areas
Cons: Pyramids can be confusing to get around at times. Floor 1 in main buildings connects to floor 2 in royal and we messed that up the first few days. Meliá Circle salespeople (they say its not a timeshare but it is) are kind but it takes up 3 hours when they tell you 90min. Harder pressure when you say no to joining but that’s how it goes- we were offered perks for sitting through presentation and got a huge plate of lobster and shrimp, plus a discount on massages though. Once you get that pink bracelet showing that you sat through the pitch, nobody tries selling you anything anymore. Spent about another $600 USD in tips to staff in 7 days because everyone IS so helpful and tending to your needs at all times but it made it that much more expensive than anticipated. I guess you don’t have to tip but it seems unethical not to.
8,3 Excellent
Pros: Great setting and rooms, just renewed
Cons: The main buffet was really hoy did not have air conditioning
7,5 Good
Pros: The main building is absolutely beautiful, I must say the thing that really stands out about this resort is the staff, most of them are very attentive, I specialty will like to thank Gaudencio from restaurant Naos, he made me and my family feel very spacial, he even went to another restaurant to get something for my husband. Kudos for the staff.
Cons: For the type of resort it seemed a bit outdated, they didn't have that many options of restaurants like other resorts have, and I didn't think their shows were that good.
7,7 Good
Pros:
Cons: They closed 3 restaurants and meal planning was difficult to say the least.
3,8 Mediocre
Pros: Golf course and tennis court
Cons: The pushy timeshare people; dim lit corridors ; lack of authentic Mexican food choices
10,0 Excellent
Pros: Service and food was amazing!
Cons: Maybe the check in time can be shorter
7,1 Good
Pros: hotel was located in a good place. it is a big hotel and feels grand as you walk in. the room was clean and very fresh look to it. we have ocean view room with balcony and loved it. Blue Agave restaurant customer service was really good. I don't drink alcohol but non-alcoholic service by the pool was really good. pool was awesome as well.
Cons: 1. check in process took longer than expected. We arrive a day late due to flight cancelation and still didn't get the room for about an hr. after our arrival. 2. Customer service - other than Blue Agave restaurant was terrible. This was an all inclusive resort but I felt like they were doing me a favor when it comes to service sit down and serve restaurants. 3. elevator carpet had a very mushy smelliness to it. 4. Melia tries to sell you their membership program for 90 mins in return for either a free massage and 3n/4d future stay. I DO NOT RECOMMEND you to take that presentation. I hate to feel pressured...a simple NO should be sufficient but they try to keep selling with 3 different people.
10,0 Excellent
Pros: We absolutely enjoyed all the amenities and services provided. Their staff members are accommodating and friendly. The adult only side of the hotel was enjoyable and relaxing. Their pool and beach fronts are well maintained and easily accessible. The food options and restaurants are nice. Our butler (Rode) was amazing. Their rooms are comfy and spacious. This was our first stay and experience at their property and will definitely come back again.
Cons: A couple of their restaurants (Market Grill, Bana) were very hot, making it very uncomfortable and difficult to enjoy our food and relax.
6,3 Good
Pros: The resort is very beautiful the architecture resembles a pyramid--love the building but that was about it.
Cons: The experience started well but things quickly got bad. My boyfriend and I went to dinner on a restaurant that was super full of people and very loud. We asked for tacos which took forever to arrive. The meat was just thrown on the taco shell. It looked messy. To make things worse the tacos did not taste good. The waiter service was also bad. They were so busy they just flung the plate of food on your table without saying anything. At other hotels we stayed at like the fantastic Le Blanc the food not only was delicious--you can tell it was prepared lovingly by chefs who really care about food--but the food also looked amazing. The waiters at Le Blanc were very friendly and took time to explain everything about the food we were served as well as other food and drink options. Now back to Paradisus, there are other issues like we made a mistake and took the staff elevator where food is delivered to the guest rooms and we were shocked by what we saw. It was fillthy with food on the elevator floor and the elevator smelled of rotten food. GROSS. The hotel room itself at first glance was okay NOT LUXURY but the balcony had plants and flowers which from afar looked nice until you saw the planter up close. We found at least 20 cigarette butts in the soil. GROSS. I suspect it was a room where smoking was allowed which we did not want since we don't smoke and hate the smell of cigarettes especially when it gets inside the curtains and furniture. But to be fair we only saw the cigarette butts on the balcony not in the room so maybe the previous occupants only smoked in the balcony and not inside the room but maybe they did. Who knows? My question is why doesn't the housekeeping staff remove the cigarette butts? How difficult is it. Anyway we stayed about a little over an hou at Paradisus before we decided to leave and find another resort hotel. Pay extra money and find yourself a better resort. You will have a much better experience.
5,8 Okay
Pros: My view, the shower and the bed.
Cons: The staff were confused when checked about it refused to get management to try and rectify the situation, denied my all inclusive privileges because of their mistakes.
8,8 Excellent
Pros: Hotel on Royal SIDE was amazing. We went with a very large group but opted the Royal service for private amenities. POOL BUTLER and section. Would definitely book there again
Cons: Hotel main area Carpets in the elevator were very MUSTY. They have incense burning in various area. Also, side not make sure the change the sheets DAILY. Found a stain on the bed from the night I spilled something tucked in the blankets
Located in Zona Hotelera, this family-friendly Cancun property is within a 5-minute walk of Ballenas Beach and Aquaworld. Delfines Beach and Maya Cancun Museum are also within 2 mi (3 km).
Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Delfines Beach and El Rey Ruins. Aquaworld and Maya Cancun Museum are also within 3 mi (5 km).
Overall 8,5 Excellent
Based on 4 110 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10,0
Pros: Absolutely gorgeous view!!!! The staff are so nice and they really hard!!!
Excellent
9,2
Pros: Everything was pretty good, specially the staff was really friendly and nice!
Excellent
8,8
Pros: The staff was super friendly and spoke good English as well
Mediocre
3,3
Pros: Not much. The food was not fresh although it was plentiful. Staff didn’t understand/ speak English. Simple request difficult to convey. Dirty gum was on flood entire stay.. Cleaning cloth left in mini-bar and beverage not cold.IMG_0231.MOV
Mediocre
2,9
Good
7,5
Pros: Easy access from airport. Courteous staff: Alexis, Araceli, Levy, Ulises, Marco, Fernely, Juan Carlos, Alejandra, and Carlos went above and beyond to make sure we had what we needed. Friendly atmosphere.
Good
7,1
Pros: Staff and cleanliness
Excellent
10,0
Pros: The staff was incredible
Good
7,0
Pros: The service waiter and waitress are very nice, and well taken care of. I give a 10.
Excellent
10,0
Pros: Excellent food, great service, very nice going back for sure !
Excellent
10,0
Pros: nice view and clean room!!
Excellent
10,0
Pros: Staff was amazing. Hotel was clean, beautiful and relaxing. Best family resort in Cancun. Safe area my husband and I went for runs outside the resort almost everyday we were there. Made us feel like we were in Flordia.
Details
Reviews
Overall 8,5 Excellent
Based on 4 110 reviews
Location
8,8
Service
8,3
Breakfast
8,2
WiFi
7,5
Room
6,3
Comfort
3,1
Location
8,7
Pool
7,9
Service
7,7
Food
6,1
Amenities
5,8
Room
5,8
Comfort
2,8
Service
8,3
10,0 Excellent
Pros: Absolutely gorgeous view!!!! The staff are so nice and they really hard!!!
Cons: The beach was a little dirty
9,2 Excellent
Pros: Everything was pretty good, specially the staff was really friendly and nice!
Cons:
8,8 Excellent
Pros: The staff was super friendly and spoke good English as well
Cons:
3,3 Mediocre
Pros: Not much. The food was not fresh although it was plentiful. Staff didn’t understand/ speak English. Simple request difficult to convey. Dirty gum was on flood entire stay.. Cleaning cloth left in mini-bar and beverage not cold.IMG_0231.MOV
Cons: Most things. Not much. The food was not fresh although it was plentiful. Staff didn’t understand/ speak English. Simple request difficult to convey. Dirty gum was on flood entire stay.. Cleaning cloth left in mini-bar and beverage not cold.IMG_0231.MOV
2,9 Mediocre
Pros:
Cons: Very bad holiday
7,5 Good
Pros: Easy access from airport. Courteous staff: Alexis, Araceli, Levy, Ulises, Marco, Fernely, Juan Carlos, Alejandra, and Carlos went above and beyond to make sure we had what we needed. Friendly atmosphere.
Cons: The lack of proper air conditioning rooms, elevators, and or eating area.
7,1 Good
Pros: Staff and cleanliness
Cons: The beach is disgusting with the algas I’m pretty sure there is a way to clean and remove the sargazo from the beach and ocean line.
10,0 Excellent
Pros: The staff was incredible
Cons: The bars and pools close at 5-6pm.
7,0 Good
Pros: The service waiter and waitress are very nice, and well taken care of. I give a 10.
Cons: I had paid extra for crown club room, but when I got there they're trying to give us a standard room. Until we had to gave them proof of what we had paid for it.
10,0 Excellent
Pros: Excellent food, great service, very nice going back for sure !
Cons: The sales people at the lobby trying to sell packages
10,0 Excellent
Pros: nice view and clean room!!
Cons: nothing
10,0 Excellent
Pros: Staff was amazing. Hotel was clean, beautiful and relaxing. Best family resort in Cancun. Safe area my husband and I went for runs outside the resort almost everyday we were there. Made us feel like we were in Flordia.
Cons: The sea weed at the beach was a little much but thats mother nature. I dont think the hotel can help that.
Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Delfines Beach and El Rey Ruins. Aquaworld and Maya Cancun Museum are also within 3 mi (5 km).
The Occidental Costa Cancún (4-star) hotel (belonging to the Barceló Hotel Group and formerly the Barceló Costa Cancún) faces the Caribbean Sea on the famous Boulevard Kukulcán. Your visit to Linda Beach makes this hotel a stunning vacation destination where you can enjoy maximum relaxation in a unique environment.
Overall 8,4 Excellent
Based on 4 120 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
8,3
Pros: We booked this hotel at very short notice having been let down by our original provider, We read a few reviews which showed the majority of people were happy so had to be value for money.
Excellent
9,6
Pros: The hotel was great and everyone so welcoming and friendly. The bonus was being there for independence day celebrations.
Good
7,0
Pros: all inclusive
Excellent
10,0
Pros: Amazing!!!! Best birthday weekend ever! This facility has been beyond my expectations!
Okay
5,4
Pros: The staff was super welcoming and friendly! Over exceeded my expectations ! Eric at the front desk checked us in quickly and he was sooooooo nice and Gerardo was super nice ! Everyone was super nice
Good
7,0
Pros: Close to ferry though we didn’’t get a chance to use it. Swimming pool and also the very safe small beach swimming area.
Excellent
10,0
Pros: The staff was very friendly. The entire hotel was very clean. A lot of food options and strong drinks. I was lucky enough to be there for Mexican Independence Day and the festivities were awesome. Located right next to one of the Ultramar ferry docks.
Excellent
10,0
Pros: I loved the entire trip, the staff and food was amazing. Definitely planning on returning to Cancun and specifically this hotel. Fell in love with it. Great people, I loved the vibe and energy everyone gave off. Big appreciation Goes out to the cooks, not just the chef for decided what to make but for the people making it and delivering excellent service. Servers as well, very much appreciated. I loved this hotel.
Okay
4,0
Pros: The hotel not look like the pictures. I rent a room with jacuzzi and the jacuzzi súper súper old look terrible. But the food in the buffet is the worst!!! Really disappointed about everything in general the only good thing I can say about this hotel is the size to the rooms that’s all the rest service not good!!!! I’m never going to come back there for sure!!!
Excellent
9,2
Pros: Food was lovely here, very professional. Nice pool. We enjoyed our stay!
Good
7,5
Pros: The spa
Excellent
10,0
Pros: My 5 night stay was very pleasant. The beach is beautiful. The food is delicious and the staff is very friendly. It’s located in a very good area, not too far from club life/shopping. I did visit both, the lobby bar and the bleach bar, but I will say the beach bar is my favorite. You get to enjoys drinks with a beautiful view of the ocean. I did not try out the Mexican or Italian restaurant. The regular buffet has really good food. The rooms are great, with your fridge being refilled everyday and your room being cleaned everyday. The shows at night are great. My room had ocean view had pool and ocean view which was beautiful. The beach is super clean compared to another resort I visited for a wedding. I loved this place and definitely would recommend.
Details
Reviews
Overall 8,4 Excellent
Based on 4 120 reviews
Breakfast
8,2
Amenities
8,2
Location
8,1
Service
7,9
Vibe
7,8
Room
7,2
Food
6,8
Bar
6,3
Comfort
6,3
Value
5,6
Beach
5,3
WiFi
3,1
Amenities
8,2
Wellness
8,0
Location
7,9
Pool
7,5
Food
6,9
Service
6,7
Room
6,3
Value
5,8
Beach
5,0
WiFi
1,8
Service
8,6
Amenities
8,3
Vibe
7,6
Location
7,6
Food
7,3
Room
7,0
Bar
6,3
Value
5,5
Beach
5,0
WiFi
1,9
8,3 Excellent
Pros: We booked this hotel at very short notice having been let down by our original provider, We read a few reviews which showed the majority of people were happy so had to be value for money.
Cons: Was disappointed that wifi was not free and cost $45 for 7 days for 2 devices.
9,6 Excellent
Pros: The hotel was great and everyone so welcoming and friendly. The bonus was being there for independence day celebrations.
Cons: The only downside was the location. It required a bus journey to get to the shopping area. No major problem, buses regular and cheap.
7,0 Good
Pros: all inclusive
Cons: paying for wifi, room maintenance not done in a timely manner
10,0 Excellent
Pros: Amazing!!!! Best birthday weekend ever! This facility has been beyond my expectations!
Cons:
5,4 Okay
Pros: The staff was super welcoming and friendly! Over exceeded my expectations ! Eric at the front desk checked us in quickly and he was sooooooo nice and Gerardo was super nice ! Everyone was super nice
Cons: The bar closed at 12 am ! I’m on vacation I would like to drink whenever I want . It didn’t bother me that I had to pay $2 up charge for what they consider top self like Malibu but for the bar to close at 12 really ? Also the food was HORRIBLE I literally went two days without eating at the hotel . U cannot take food back to your room so they force you to sit and get served by a waiter for breakfast lunch and dinner . There are 3 restaurants not great honestly , WiFi is not free it’s $12 a day and barely works .
7,0 Good
Pros: Close to ferry though we didn’’t get a chance to use it. Swimming pool and also the very safe small beach swimming area.
Cons: Same rooms facing street are too noisy to fall sleep due to the consistent traffic.
10,0 Excellent
Pros: The staff was very friendly. The entire hotel was very clean. A lot of food options and strong drinks. I was lucky enough to be there for Mexican Independence Day and the festivities were awesome. Located right next to one of the Ultramar ferry docks.
Cons: WiFi was not free, even with all inclusive. I believe it was like $15 a day! But it didn’t affect our trip bc we had good Tmobile and Verizon service, so we did not have to buy it.
10,0 Excellent
Pros: I loved the entire trip, the staff and food was amazing. Definitely planning on returning to Cancun and specifically this hotel. Fell in love with it. Great people, I loved the vibe and energy everyone gave off. Big appreciation Goes out to the cooks, not just the chef for decided what to make but for the people making it and delivering excellent service. Servers as well, very much appreciated. I loved this hotel.
Cons:
4,0 Okay
Pros: The hotel not look like the pictures. I rent a room with jacuzzi and the jacuzzi súper súper old look terrible. But the food in the buffet is the worst!!! Really disappointed about everything in general the only good thing I can say about this hotel is the size to the rooms that’s all the rest service not good!!!! I’m never going to come back there for sure!!!
Cons:
9,2 Excellent
Pros: Food was lovely here, very professional. Nice pool. We enjoyed our stay!
Cons: The sea area was a tad small
7,5 Good
Pros: The spa
Cons: Room wasn't as close to the beach like pic online
10,0 Excellent
Pros: My 5 night stay was very pleasant. The beach is beautiful. The food is delicious and the staff is very friendly. It’s located in a very good area, not too far from club life/shopping. I did visit both, the lobby bar and the bleach bar, but I will say the beach bar is my favorite. You get to enjoys drinks with a beautiful view of the ocean. I did not try out the Mexican or Italian restaurant. The regular buffet has really good food. The rooms are great, with your fridge being refilled everyday and your room being cleaned everyday. The shows at night are great. My room had ocean view had pool and ocean view which was beautiful. The beach is super clean compared to another resort I visited for a wedding. I loved this place and definitely would recommend.
Cons: The only thing I did not like was the elevator, it was really small and no AC so I felt like I was suffocating.
The Occidental Costa Cancún (4-star) hotel (belonging to the Barceló Hotel Group and formerly the Barceló Costa Cancún) faces the Caribbean Sea on the famous Boulevard Kukulcán. Your visit to Linda Beach makes this hotel a stunning vacation destination where you can enjoy maximum relaxation in a unique environment.
This family-friendly Cancun property is located on the Strip, within a 15-minute walk of El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 mi (5 km).
Overall 8,4 Excellent
Based on 4 117 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10,0
Pros: The staff and accommodations were awesome. Loved the pool area and beach front accessibility.
Excellent
8,3
Pros: Location was fine, with a great ocean view. Plenty of choices and good food. The options for dinner meals were excellent, including being able to eat at the connected, sister hotel's restaurant next door. The staff was always excellent: helpful and friendly.
Excellent
10,0
Pros: Everything
Excellent
8,2
Pros: Friendly Staff, great entertainment team, great night theatre shows, good pool, my son liked the mini kids club spending almost the whole day there. Beach and weather was awesome
Excellent
10,0
Pros: Very clean well maintained wish there was more air conditioning in some areas
Excellent
8,8
Pros: I love the location of the hotel & the view of the ocean. The employees were very friendly and helpful. I loved the Margaritas & the pool area. I also loved the great deal I received to become a member. I loved the great deal I received on a massage.
Excellent
10,0
Pros: The resort was great for a 10+ group of friends! We enjoyed the amenities, the beach front, the rooms, & the super attentive staff.
Okay
4,6
Pros: Good room and a/c. Beach and ocean was very pretty.
Excellent
10,0
Pros: we love everything, customer services was above and beyond from everyone starting from the front desk ending for the cleaning staff. Everyone was on top of everything marking sure all guess were having a great time .
Excellent
10,0
Pros: Resort was great, friendly staff and great food
Excellent
8,3
Pros: Food was amazing, restaurant Marco Polo and shows were great. Room was extremely cleaned.
Excellent
10,0
Pros: Everything was incredible!
Details
Reviews
Overall 8,4 Excellent
Based on 4 117 reviews
Service
8,7
Location
8,6
Pool
8,5
Breakfast
7,0
Room
7,0
Value
6,5
Food
6,2
Bar
5,2
Comfort
4,9
WiFi
3,2
Service
8,8
Pool
8,2
Location
8,1
Cleanliness
7,8
Room
7,4
Food
6,3
Amenities
6,1
Comfort
4,9
Bar
4,7
WiFi
2,0
Location
8,6
Service
8,5
Pool
8,2
Room
6,4
Amenities
6,0
Comfort
4,9
Vibe
4,8
Bar
4,8
10,0 Excellent
Pros: The staff and accommodations were awesome. Loved the pool area and beach front accessibility.
Cons: The associates that were trying to get guest to watch a presentation to become members. I feel like we had to avoid eye contact with the ALL week or stop and explain OVERand OVER again why we were not interested.
8,3 Excellent
Pros: Location was fine, with a great ocean view. Plenty of choices and good food. The options for dinner meals were excellent, including being able to eat at the connected, sister hotel's restaurant next door. The staff was always excellent: helpful and friendly.
Cons: In contrast to dinner times, when there were multiple choices, this large cafeteria-style breakfast area was the only choice. Most of all, our disappointment was that the volume of noise and music was always extreme. If you were on the back (lagoon) side of the building, it was quiet but the view was poor. We switched to the ocean side (at a large price upgrade) and, while the view was great, there was over-amplified music and activity microphones going from early until late, every day, meaning that any time spend in your room was filled with that noise. Being in or around the pool meant listening to very loud music or voices at all times. Nightly music in the lobby/lounge area was also extremely loud. And the live shows volume was so extreme that we couldn't stand to be in the theater. So, this is not the place for enjoying relaxing vacation if noise is a concern. Some hotels are in a hotels-only zone (no shops nearby). This was one, which can be a nice feature. But if you want to shop, choose a hotel in another part of Cancun.
10,0 Excellent
Pros: Everything
Cons: Nothing
8,2 Excellent
Pros: Friendly Staff, great entertainment team, great night theatre shows, good pool, my son liked the mini kids club spending almost the whole day there. Beach and weather was awesome
Cons: Beds were uncomfortable at all unfortunately.
Food at the main restaurant was repetitive and a bit low quality.
Nonalcoholic drinks were low quality and no fresh juices or cocktails.
10,0 Excellent
Pros: Very clean well maintained wish there was more air conditioning in some areas
Cons:
8,8 Excellent
Pros: I love the location of the hotel & the view of the ocean. The employees were very friendly and helpful. I loved the Margaritas & the pool area. I also loved the great deal I received to become a member. I loved the great deal I received on a massage.
Cons: The food wasn't all that great. They had a few things I could eat. It was hot in the hallways & elevator.
10,0 Excellent
Pros: The resort was great for a 10+ group of friends! We enjoyed the amenities, the beach front, the rooms, & the super attentive staff.
Cons:
4,6 Okay
Pros: Good room and a/c. Beach and ocean was very pretty.
Cons: We got food poisoning and the quality of the food drinks was very bad for the amount we spent for 1 night stay.
10,0 Excellent
Pros: we love everything, customer services was above and beyond from everyone starting from the front desk ending for the cleaning staff. Everyone was on top of everything marking sure all guess were having a great time .
Cons:
10,0 Excellent
Pros: Resort was great, friendly staff and great food
Cons: The only negative was that our room location was sometimes a little noisy at night
8,3 Excellent
Pros: Food was amazing, restaurant Marco Polo and shows were great. Room was extremely cleaned.
Cons: The bed was a brick and timeshare sellers were very insisting. If it werent for that, it be 5 stars.
10,0 Excellent
Pros: Everything was incredible!
Cons:
This family-friendly Cancun property is located on the Strip, within a 15-minute walk of El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 mi (5 km).
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