Cancún hotels in Zona Hotelera - Hotel Zone District

Pros: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Cons: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Pros: Service was fantastic! Pool is beautiful. Beach is gentle. Room is beautiful, spacious and well appointed. Supermarket, pharmacy and restaurants nearby. Plenty of loungers by the pool and beach. Would definitely stay there again.

Cons: No a la carte breakfast options other than room service. Food is on the pricey side. There were a few stairs in the room that could be difficult for a disabled guest.

Pros: Beautiful hotel and amenities!! Staff was very courteous and well trained.

Cons: Nothing

Pros: The view

Cons: The swim up bar workers needed help. Would take a long time to get a drink

Pros: Overall perfect experience, excellent facilities and services, with very reasonable price! Really enjoyed our stay!

Cons: We check-in at 1:30am in the morning, bit tricky process played by the staff at front desk. We did not get in our room as booked for the first night, but they moved us where we should be the next day, everything them went really well afterwards!

Pros: Hotel very clean, staff are friendly, service is excellent.

Cons: food is good ,but taste can be better.

Pros: Beautiful vistas and clean accommodations. Food was excellent and service was first rate. This is our second time visiting this location and it was better than the first time. You can book all of your excursions from the hotel and the buses and ferry come right to the hotel to take you anywhere you want to go. We were pampered by the incredible staff and wish we could stay another ten days, without our kids... lol. There is no doubt you will get what you pay for at this hotel!

Cons: Would like to have been able to bring food and drink into the hotel and coffee maker instead of Nespresso

Pros: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Cons: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Pros: Arrival and check in went smoothly and the staff were extremely friendly and helpful

Cons: N/A

Pros: Location and pools

Cons: Everything wasn't included. For a higher price but everything included would be great.

Pros: very professional staff

Cons: nothing

Pros: View, beach, pool area

Pros: Show at night was fantastic!

Cons: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Pros: Friendliness of staff/drinks/food/beach/pools

Cons: Some things weren’t fixed soon/had to report several times.

Pros: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Cons: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Pros: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Cons: The front desk staff they don't have empathy.

Pros: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Cons: No top shelf alcohol choices.

Pros: Some of the staff people were very nice.

Cons: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Pros: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Cons: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Pros: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Cons: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Pros: We were very pleased with every aspect our stay at the Iberostar Cancun.

Pros: Nice and helpful people, very good food (with one exception)

Cons: Slow elevators, horrible Japanese restaurant

Pros: The bartenders did a better job at making cocktail drinks than the diamond-rated hotel we went to for a day pass only at Playa. Also, all staff here gave excellent services!! The beach is blue and beautiful unlike the ones at Playa. The food in all restaurants were really delicious! The steak at San Telmo was my highlight!

Cons: Pool closes at 7 pm. I think that's early. Would be nice if it's open til 9 pm.

Pros: Great buffet food and newly refurbished buffet room. Enjoyed the seafood restaurant next to the beach. Nice access to beach and swimming pools

Cons: One of the outdoor restaurants under major construction. Quite a lot of dust and noise. Lack of bathrooms outside, where are bathers going to the toilet?!

Pros: The restaurants were very good.

Cons: Just one bathroom around of pools.

Pros: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Pros: Oceanfront room has an outstanding view! Great all-inclusive breakfast and lunch buffets

Cons: Rooms are a bit old, need renovation esp bathrooms.

Pros: The beach is the best beach you can get and the the staff is super friendly and sweet. I loved it there

Pros: Good breakfast and also good location. and all staffs are very kind.

Pros: Food options excellent. Staff courteous. Beautiful location and great service.

Pros: I loved everything about my stay. Food is amazing. The staff are attentive and polite.

Pros: Everything at this resort is above excellence. I can not say one bad thing from the service, food, friendliness, cleanliness etc. This place is absolutely amazing on every level and a must stay for you! I can’t begin to say how wonderful every single employee is and they all really cater to your vacation needs to make it perfect. Outstanding resort. Can’t wait to go back!!!

Pros: beach so bad alot of seaweed

Cons: its so good hotel put the beach so bad not clean at all alot of seaweed

Pros: Leaving.

Cons: Nearly everything, bad food, room stunk and ac was lacking, common areas had a generally low quality appearance, service was mediocre. The hotel front desk and management are unaccomodating.

Pros: The beach, pool, excellent food and gym.

Cons: Very busy, the rooms need upgrading.

Pros: Very clean. People friendly.

Cons: Not a lot to do at night. Food was ok. Too many kids in pool with adults at swim up bar.

Pros: Everystaff member was extremely pleasant, going out of their way to serve or help you. Food at Zen (japanese) and Caia (Italian) was excellent. Market Place buffet and the outdoor daily fare was equally good.

Pros: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

Cons: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

Pros: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Cons: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Pros: Lots to do, beautiful beach and pool area, very friendly and attentive staff.

Cons: Food was average. Nothing jumped out at me as spectacular.

Pros: The ammenities are amazing, the food and snacks option are a plus!, the pool is big and cool and the beach area of the hotel is clean... The hospitality and kindness of all the staff is amazing.

Cons: There are some rooms that has an inner door which comunicates to the next room in case you are a group of people and you have 2 rooms.... If you are not traveling in a group and you get a room like that one, you will hear all the noise of the people in the other room. If you have a bad luck with your neighbour, you'll probably have a bad time.... Also, the hotel call to your room a lot of times, we received 3 to 4 calls daily, offering packages and stuff like that, that's anoying when you are taking rest or sleeping and get a call only for that

Pros: Was really good and we will come back

Cons: No have

Pros: Friendly stay all inclusive w 24 hour room service

Cons: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

Pros: The hotel was lively and there were always things going on which kept it entertaining. The staff in the pool bar and entertainment staff were very good.

Cons: The hotel lacked a personal touch that would have made the experience much better. As an example, when we arrived to our room our mini bar was empty and i had to ask three times to get it replenished. Having to chase for this on arrival kind of ruined the first impressions. We also wanted to eat in the brazilian restaurant one night and were told that they were fully booked. The hotel was quite literally half empty and it was 9:30pm. They said they were expecting a few families but there is no way that it would have filled the restaurant, so we had to eat elsewhere. The lady wqs rude and did not offer us an alternative such as a seperate time or to wait and have a drink. She just told us that it was not possible. After we had eaten somewhere else i went back to check if it was full and it was literally empty. We were only 2 people so i really do not see the problem. It was just things like that which just put a downer on our trip.

Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Cons: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Pros: - everything from food & drinks (unlimited), facilities, entertainment and the beach - wifi was strong and good - staff was friendly

Cons: - toilet in our room was a little dirty when we checked in, there was strands of hair on the floor from the previous guest and the floor was wet

Pros: Pool area, vast offer of taste drinks, dinners in various restaurants,wonderful vacation

Cons: Royal loyalty scheme which the staff tried to sell to the visitors, it was interesting idea however expensive to pay in advance for 30 years and the presentation took 150 minutes instead of promised 90 minutes

Pros: Our room has a great ocean view and the bed was comfortable. The fish and shrimp were fresh and bar service at beach and pool was great.

Cons: The service in the restaurants was great, aside from one of the managers in the cafe near lobby for breakfast. His behavior with regard to dress code was not professional. I also did not like the fact that they could not accommodate an early check in and the dress codes were kind of tacky for being an all inclusive resort in a beach setting. I stood at the Hyatt Zilara and other luxury resorts and they did not apply a dress code unless it was during dinner in the premium restaurants. I think they should tone down the dress codes for breakfast and lunch! We pay good money to relax and be comfortable and should not have to worry about wearing a shirt in 85 degree weather on our way to an excursion or to the beach!

Pros: (waiters)in Italian are very nice and their foods are excellent. Hotel Employees in buffet restaurant gave us very good service. Our maid is excellent too. We have good service around the pool, drinks and snack

Cons: Chinese restaurant food are cold and tasteless or poor prepared

Pros: This was an all inclusive stay. The hotel was very clean, the staff were very professional and friendly. The restaurants all had very good food and there was a great variety to choose from.

Cons: Our room was directly across from the Italian restaurant and they had karaoke and rock night on the top deck 2 of the nights we were there. We could hear everything in our room as if we were there.

Pros: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!

Pros: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Cons: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Pros: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Pros: Thee were a few great employees that made even a bad experience seem ok. Hotel employee from the pool, Hotel employees from the buffet, Hotel employee from the garden, Hotel employee from the front desk, and hotel employee fro El Sole Cafe.

Cons: I was not aware that my 4yr old could not go to any resturants other than the buffet, yet I was charged full price for her to be all-inclusive, a rip-off!! The buffet selection was TERRIBLE & some staff members were rude!

Pros: Location

Cons: When I was there, I was in my apartment's balcony and one worker of the hotel just opened my door, came inside, and was walking around. I was on my underwear and just talk to him as he went out in shame. Terrible choice, look for another hotel in Cancun. I was not give any compensation for this.

Pros: Everything is really nice and the food and drinks are really good for the price we payed.

Cons: The bed wasn’t that comfortable.

Pros: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.

Cons: The push to sign up for a club membership. The check-in clerk did not have all of out Information. they said they could not see our information. I was told we were upgraded & I said I already paid for an upgrade , our room was not an upgrade.

Pros: view & food

Cons: My time there was very very bad. I would never come back nor tell anyone