Krystal Cancun

4 stars
Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
+52 998 848 9800
7,6
Good
based on 5510 reviews
5 510 reviews
Thu 21/5
-
Fri 22/5
2 guests, 1 room
Deals from
R1 684
/Cheapest rate per night
Room type
Provider
Nightly total
Standard Room
R1 684
Double room
R2 176
King room
R2 182
78 more Krystal Cancun deals
78 more Krystal Cancun deals
Pool
Other
Restaurant
Pool
Restaurant
Other
Other
Pool
Restaurant
Lounge
Banquet hall
Banquet hall
Balcony
Other
Bedroom
Other
Outdoor view
Restaurant
Other
Restaurant
Beach
Other
Banquet hall
Other
Banquet hall
Other
Other
Bedroom
Restaurant
Bedroom
Bedroom
Conference room
Restaurant
Other
Restaurant
Spa
Beach
Bedroom
Restaurant
Lobby
Other
Other
Bedroom
Lobby
Other
Conference room
Other
Beach
Other
Other
Bedroom
Dining room
Other
Other
Bedroom
Bedroom
Gym
Bedroom
Restaurant
Bar
Photos of Krystal Cancun
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.
7,6
Good rating
Based on 5 510 verified guest reviews

Latest deals for Krystal Cancun

Thu 21/5
-
Fri 22/5
Standard Room
2 double beds
R1 684
nightly with fees
1 king bed
R2 041
nightly with fees
1 king bed
R2 076
nightly with fees
Double room
1 twin bed
R2 176
nightly with fees
1 double bed
R2 234
nightly with fees
2 double beds
R2 235
nightly with fees
King room
1 king bed
R2 182
nightly with fees
bed type unknown
R2 404
nightly with fees
bed type unknown
R2 586
nightly with fees
Luxury Room
bed type unknown
R5 690
nightly with fees
2 double beds
R5 803
nightly with fees
1 king bed
R6 202
nightly with fees
Deluxe room
1 king bed
R3 176
nightly with fees
1 king bed
R3 213
nightly with fees
bed type unknown
R3 288
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Krystal Cancun

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine

Things to do

  • Gift shop
  • Fishing
  • Board games/puzzles
  • Golf
  • Scuba diving
  • Diving
  • Snorkelling
  • Cooking classes
  • Beauty salon
  • Karaoke
  • Water park
  • Pool table
  • Water sport facilities (on site)
  • Windsurfing
  • Shopping

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water

General

  • Window
  • Family rooms
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Solarium
  • Soundproof rooms
  • Telephone
  • Tile/marble floor
  • City view

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Microwave
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Coffee machine
  • Dining table

Pool and spa

  • Infinity pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Steam room
  • Massage
  • Pool bar
  • Sauna

Basics

  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Dustbins

Outdoor

  • Picnic area
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Family friendly

  • Cribs available
  • Child pool
  • Kids meals
  • Kids' club
  • Kids' outdoor play equipment
  • Babysitting/child care services (surcharge)
  • Playground

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Toilet

Accessibility and suitability

  • No smoking
  • Non-feather pillow
  • Designated smoking area
  • Disabled access
  • Lift

Parking and transportation

  • Free parking
  • Private parking
  • Airport shuttle
  • Valet parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Pay-per-view channels
  • TV

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Bedroom

  • Extra-long beds (> 2 metres)
  • Socket near the bed
  • Sofa bed
  • Wardrobe or closet

Health and safety

  • Daily housekeeping
  • CCTV outside property
  • 24-hour security
  • Safe

Fitness

  • Aerobics
  • Fitness centre

Workspace

  • Fax/photocopying

Reviews of Krystal Cancun

7,6
Good
5510 verified ratings
Wonderful
1805
Very good
897
Good
841
Okay
528
Fair
507
Mediocre
284
Poor
648

Summary of reviews

Guests say
Guests consistently praised the hotel's excellent location, proximity to the beach, and beautiful views. Many appreciated the quality of the food and the attentive staff in some cases. However, there were frequent complaints about poor service, lack of cleanliness, outdated rooms, and issues with bathroom facilities. Noise and maintenance problems were also noted. Overall, the location was the standout positive aspect, while service and cleanliness were common areas of dissatisfaction.
AI-generated from customer reviews
Location10 out of 10
Room Size3.5 out of 10
Bathroom3.5 out of 10
Cleanliness2.5 out of 10
Service1.5 out of 10
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Score by provider

All reviews

2.0
Poor
Anonymous, Jul 2023
Dirty pillows, unconfortable bed, bugs in shower.
8.0
Very good
Carol, Dec 2020
Pros (+) Beach
Cons (-) Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
8.8
Very good
Anonymous, Aug 2020
Pros (+) Beach, pool, good location and helpful staff, very recommended
Cons (-) I did like everything, nothing to say about, everything’s amazing
3.7
Poor
ottoniel, Apr 2019
Cons (-) Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
8.0
Very good
Anonymous, Feb 2018
Cons (-) Towels not replaced sometimes
6.5
Okay
Anonymous, May 2017
Pros (+) The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons (-) The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
8.0
Very good
Anonymous, Jul 2016
Pros (+) The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Cons (-) We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the o...
Read more
4.0
Mediocre
Anonymous, Jun 2016
Pros (+) Right on beach!
Cons (-) Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!

Location

Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo

What's nearby

  • Cancun Convention Center267 m
  • CoCo Bongo Cancun321 m
  • Hard Rock Cafe Cancun339 m
  • Cancun Golf Club at Pok Ta Pok1.7 km
  • La Isla Shopping Mall3.4 km
  • Kukulcan Plaza4.2 km
  • Spa at The Royal Sands4.6 km
  • Puerto Cancun7.1 km
  • Iberostar Cancun Peninsula Convention Centre8.3 km
  • Puerto Juarez8.3 km
  • Gran Puerto8.5 km
  • Iberostar Golf Club Cancun8.5 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Essential information about Krystal Cancun

Low season

High season

Average price (weeknight)

July
December
R2 626
Cheapest month to stay with an average 20% drop in price.
Most expensive month to stay with an average 20% rise in price.
Average Sun - Thu price over the last 2 weeks.

When to book a room at Krystal Cancun

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Krystal Cancun

  • If you’re after a cheap room at Krystal Cancun, then you should consider staying during the low season. The cheapest deals can generally be found in July and December.
  • The cheapest price a room at Krystal Cancun was booked for on KAYAK in the last 2 weeks was R2 626, while the most expensive was R2 626.
  • How long should you stay at Krystal Cancun? KAYAK users usually book their rooms here for 1 day.

FAQs when booking at Krystal Cancun

  • What meeting amenities can guests find at the Krystal Cancun?

    When you are planning on hosting a meeting or workshop at the Krystal Cancun, there are several amenities that you can choose, such as 6 different venues that can host anything from a small workshop to a large convention. The on-site catering team can help to provide coffee, tea, breakfast, lunch buffets, and plated dinners, and audiovisual equipment can be rented directly through the hotel, such as projectors, screens, microphones, and sound systems.

  • What good restaurants can be found near the Krystal Cancun?

    If you are craving a steak, head to Tradewinds, a cozy restaurant that is just a 5min walk from the Krystal Cancun. For traditional Mexican food and a variety of happy hour deals, there is the Restaurante Mextreme, a local favorite that is a 3min walk from the hotel. To dine at a restaurant that specializes in seafood, make a reservation at the Mocambo Restaurantes, an option that can be reached on foot in under 7min. For a casual restaurant that is known for serving fresh fish, head to Marinero's, which is just a 4min walk away.

  • Are there any lounges or bars that guests can expect to find near the Krystal Cancun?

    A casual bar that serves a variety of handcrafted cocktails, the Kane Beach Club is just a 3min drive from the Krystal Cancun. Known for having affordable drinks and a large terrace that looks out directly onto the ocean, the La Palapa Belga can also be reached by car in 3min. Less than a 5min walk from the hotel, the Casa Tequila specializes in margaritas and serves late-night food.

  • What activities and attractions are close to the Krystal Cancun?

    For guests that would like to play a round of golf, head to the Fideicomiso Club De Golf Presidente Cancun, a popular course that is a 5min drive from the Krystal Cancun. If you would like to go out on a boat and do some fishing during your trip, there is the Cancun Fishing Charters, which is a 7min drive from the hotel and a convenient place to book an excursion. A scenic beachfront park that features a variety of modern art and has several good snorkeling spots, the Parque Playa Langosta can be reached by car from the hotel in less than 10min.

  • How should visitors plan on going from Cancun International Airport to the Krystal Cancun?

    As the region does not have a public transportation system that easily and directly connects the two locations, the best way to travel from Cancun International Airport to the Krystal Cancun is by driving, a trip that will end up taking you between 25 to 30min depending on which highway you take and if there is traffic. If you decide to use a local taxi service for the drive, the fare will cost around 235 MXN each way (approximately 12 USD), while a private shuttle service will cost closer to 295 MXN per person in a shared van (approximately 15 USD). (Prices checked 15/08/19).

  • Where is Krystal Cancun located?

    Krystal Cancun is located at Paseo Kukulcan km 9, Lotes 9 y 9A in Hotel Zone, 9 km from the centre of Cancún. Cancun Convention Center is the closest landmark to Krystal Cancun.

  • When is check-in time and check-out time at Krystal Cancun?

    Check-in time is 15:00 and check-out time is 12:00 at Krystal Cancun.

  • Does Krystal Cancun offer free Wi-Fi?

    Yes, Krystal Cancun offers free Wi-Fi.

  • Does Krystal Cancun offer free parking?

    Yes, Krystal Cancun offers free parking.

  • How far is Krystal Cancun from the airport?

    Krystal Cancun is 17,5 km from Cancun. Krystal Cancun is 71,4 km from Cozumel.

  • Does Krystal Cancun have a pool?

    Yes, Krystal Cancun has a pool on-site.

  • How does KAYAK find such great Krystal Cancun hotel deals?

    KAYAK scours the web for all room deals available at Krystal Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Krystal Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Krystal Cancun.

Nearby hotels and places to stay

Closest

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4-star hotel
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Enjoy waking up on the beach! Great location.br
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3-star hotel
20% cheaper
La Palma Beachfront Hotel Boutique - Self Check In
8.2 Excellent (144 reviews)0,28 kmSnorkelling, Outdoor pool, beachfrontR1 952+
3-star hotel
24% cheaper
La Palma Hotel & Club Nautico
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Cheapest

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3-star hotel
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3-star hotel
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3-star hotel
59% cheaperSuites Costa Blanca7.5 Good (847 reviews)0,73 kmFitness centre, Free Wi-Fi, Free toiletriesR1 003+
3-star hotel
55% cheaper
Selina Cancun Laguna Zona Hotelera
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Most recommended

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5-star hotel
Hyatt Ziva Cancun
9.2 Excellent (1 862 reviews)0,29 kmPrivate beach, snorkelling, Outdoor poolR8 678+
3-star hotel
17% cheaper
Mayan Monkey Cancun | Social Hotel
8.7 Excellent (6 135 reviews)0,75 kmAdults only, snorkelling, Outdoor poolR2 023+
5-star hotel
Riu Palace Las Americas8.6 Excellent (572 reviews)0,69 kmPrivate beach, snorkelling, Outdoor poolR5 717+
3-star hotel
10% cheaperBeachscape Kin Ha Villas & Suites8.4 Excellent (5 970 reviews)0,88 kmPrivate beach, Outdoor pool, RestaurantR2 205+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7,5
9,0 km
Cancun
17,5 km

Everything you need to know for your stay in Cancún