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Krystal Cancun
4 stars

Krystal Cancun

Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 848 9800
From
R1 665
Cheapest

rate per night

7,5
Good
based on 5015 reviews
5 015 reviews
Room type
Provider
Nightly total
Double room
R1 665
Standard Room
R1 888
King room
R2 239

Photos of Krystal Cancun

Overview

Beach spa retreat walking distance from Forum Beach Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

Latest deals for Krystal Cancun

Sun 11/5
Mon 12/5
Deluxe room
No inclusions
1 king bed
R2 877
per night
No inclusions
bed type unknown
R3 317
per night
No inclusions
1 king bed
R3 382
per night
No inclusions
2 double beds
R3 650
per night
Double room
No inclusions
1 king bed
R1 665
per night
No inclusions
2 double beds
R2 336
per night
No inclusions
1 twin bed
R2 406
per night
No inclusions
bed type unknown
R2 426
per night
King room
No inclusions
bed type unknown
R2 239
per night
No inclusions
bed type unknown
R2 580
per night
No inclusions
bed type unknown
R2 592
per night
No inclusions
bed type unknown
R2 655
per night
Luxury Room
No inclusions
1 king bed
R8 529
per night
No inclusions
1 king bed
R9 202
per night
No inclusions
bed type unknown
R10 536
per night
No inclusions
2 double beds
R12 656
per night
Standard Room
No inclusions
2 double beds
R1 888
per night
No inclusions
bed type unknown
R1 972
per night
No inclusions
1 king bed
R2 217
per night
No inclusions
1 king bed
R2 220
per night
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Krystal Cancun

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water

General

  • Window
  • Family rooms
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Solarium
  • Soundproof rooms
  • Telephone
  • Tile/marble floor
  • City view

Pool and spa

  • Infinity pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Steam room
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Microwave
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Coffee machine
  • Dining table

Things to do

  • Gift shop
  • Fishing
  • Board games/puzzles
  • Golf
  • Scuba diving
  • Diving
  • Snorkelling
  • Cooking classes
  • Beauty salon
  • Water park
  • Water sport facilities (on site)

Basics

  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Dustbins

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Toilet

Accessibility and suitability

  • No smoking
  • Non-feather pillow
  • Designated smoking area
  • Disabled access
  • Lift

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Parking and transportation

  • Free parking
  • Private parking
  • Airport shuttle
  • Valet parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Pay-per-view channels
  • TV

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Bedroom

  • Extra-long beds (> 2 metres)
  • Socket near the bed
  • Sofa bed
  • Wardrobe or closet

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Aerobics
  • Fitness centre

Workspace

  • Fax/photocopying

Reviews of Krystal Cancun

7.5
Good
5015 verified ratings
Wonderful
1584
Very good
796
Good
779
Okay
504
Fair
484
Mediocre
263
Poor
605

Summary of reviews

Guests say
Guests appreciated the hotel's prime location and beach access, but many reported significant issues with service, room conditions, and cleanliness. Common complaints included broken amenities, noise disturbances, and unhelpful staff. Despite these drawbacks, some guests enjoyed the beach and pool areas, as well as the breakfast buffet.
AI-generated from customer reviews
Location10 out of 10
Cleanliness3 out of 10
Service2.5 out of 10
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All reviews

2.0
Poor
Anonymous, Jul 2023
Dirty pillows, unconfortable bed, bugs in shower.
8.0
Very good
Carol, Dec 2020
Pros (+) Beach
Cons (-) Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
8.8
Very good
Anonymous, Aug 2020
Pros (+) Beach, pool, good location and helpful staff, very recommended
Cons (-) I did like everything, nothing to say about, everything’s amazing
3.7
Poor
ottoniel, Apr 2019
Cons (-) Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
8.0
Very good
Anonymous, Feb 2018
Cons (-) Towels not replaced sometimes
6.5
Okay
Anonymous, May 2017
Pros (+) The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons (-) The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
8.0
Very good
Anonymous, Jul 2016
Pros (+) The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Cons (-) We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us ...
Read more
4.0
Mediocre
Anonymous, Jun 2016
Pros (+) Right on beach!
Cons (-) Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
10
Wonderful
Anonymous, May 2016
Pros (+) Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
6.0
Okay
Anonymous, Apr 2016
Cons (-) Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallw...
Read more

Location

Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo

What's nearby

  • Cancun Convention Center243 m
  • CoCo Bongo Cancun293 m
  • Hard Rock Cafe Cancun309 m
  • Cancun Golf Club at Pok Ta Pok1.7 km
  • La Isla Shopping Mall3.4 km
  • Kukulcan Plaza4.2 km
  • Spa at The Royal Sands4.6 km
  • Puerto Cancun7.1 km
  • Iberostar Cancun Peninsula Convention Centre8.3 km
  • Puerto Juarez8.3 km
  • Gran Puerto8.5 km
  • Iberostar Golf Club Cancun8.5 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Essential information about Krystal Cancun

Low season

December

High season

February

Average price (weeknight)

R4 679
Cheapest month to stay with an average 4% drop in price.
Most expensive month to stay with an average 4% rise in price.
Average Sun - Thu price over the last 2 weeks.

When to book a room at Krystal Cancun

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Krystal Cancun

  • If you’re after a cheap room at Krystal Cancun, then you should consider staying during the low season. The cheapest deals can generally be found in December and February.
  • How long should you stay at Krystal Cancun? KAYAK users usually book their rooms here for 10 days.

FAQs when booking at Krystal Cancun

  • What meeting amenities can guests find at the Krystal Cancun?

    When you are planning on hosting a meeting or workshop at the Krystal Cancun, there are several amenities that you can choose, such as 6 different venues that can host anything from a small workshop to a large convention. The on-site catering team can help to provide coffee, tea, breakfast, lunch buffets, and plated dinners, and audiovisual equipment can be rented directly through the hotel, such as projectors, screens, microphones, and sound systems.

  • What good restaurants can be found near the Krystal Cancun?

    If you are craving a steak, head to Tradewinds, a cozy restaurant that is just a 5min walk from the Krystal Cancun. For traditional Mexican food and a variety of happy hour deals, there is the Restaurante Mextreme, a local favorite that is a 3min walk from the hotel. To dine at a restaurant that specializes in seafood, make a reservation at the Mocambo Restaurantes, an option that can be reached on foot in under 7min. For a casual restaurant that is known for serving fresh fish, head to Marinero's, which is just a 4min walk away.

  • Are there any lounges or bars that guests can expect to find near the Krystal Cancun?

    A casual bar that serves a variety of handcrafted cocktails, the Kane Beach Club is just a 3min drive from the Krystal Cancun. Known for having affordable drinks and a large terrace that looks out directly onto the ocean, the La Palapa Belga can also be reached by car in 3min. Less than a 5min walk from the hotel, the Casa Tequila specializes in margaritas and serves late-night food.

  • What activities and attractions are close to the Krystal Cancun?

    For guests that would like to play a round of golf, head to the Fideicomiso Club De Golf Presidente Cancun, a popular course that is a 5min drive from the Krystal Cancun. If you would like to go out on a boat and do some fishing during your trip, there is the Cancun Fishing Charters, which is a 7min drive from the hotel and a convenient place to book an excursion. A scenic beachfront park that features a variety of modern art and has several good snorkeling spots, the Parque Playa Langosta can be reached by car from the hotel in less than 10min.

  • How should visitors plan on going from Cancun International Airport to the Krystal Cancun?

    As the region does not have a public transportation system that easily and directly connects the two locations, the best way to travel from Cancun International Airport to the Krystal Cancun is by driving, a trip that will end up taking you between 25 to 30min depending on which highway you take and if there is traffic. If you decide to use a local taxi service for the drive, the fare will cost around 235 MXN each way (approximately 12 USD), while a private shuttle service will cost closer to 295 MXN per person in a shared van (approximately 15 USD). (Prices checked 15/08/19).

  • Where is Krystal Cancun located?

    Krystal Cancun is located at Paseo Kukulcan km 9, Lotes 9 y 9A in Hotel Zone, 9 km from the centre of Cancún. Cancun Convention Center is the closest landmark to Krystal Cancun.

  • When is check-in time and check-out time at Krystal Cancun?

    Check-in time is 15:00 and check-out time is 12:00 at Krystal Cancun.

  • Does Krystal Cancun offer free Wi-Fi?

    Yes, Krystal Cancun offers free Wi-Fi.

  • Does Krystal Cancun offer free parking?

    Yes, Krystal Cancun offers free parking.

  • How far is Krystal Cancun from the airport?

    Krystal Cancun is 16,5 km from Cancun. Krystal Cancun is 70,4 km from Cozumel.

  • Does Krystal Cancun have a pool?

    Yes, Krystal Cancun has a pool on-site.

  • How does KAYAK find such great Krystal Cancun hotel deals?

    KAYAK scours the web for all room deals available at Krystal Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Krystal Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Krystal Cancun.

See more FAQs

Nearby hotels and places to stay

3-star hotel
36% cheaperAloft Cancun7.4 Good (2 148 reviews)0,15 kmOutdoor pool, Fitness centre, RestaurantR1 707+
4-star hotel
Krystal Altitude Cancún
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4-star hotel
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4-star hotel
33% cheaper
La Palma Beachfront Hotel Boutique - Self Check In
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3-star hotel
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3-star hotel
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Cancun Zone Hotel
0,3 kmR1 615+
3-star hotel
36% cheaperAloft Cancun7.4 Good (2 148 reviews)0,15 kmOutdoor pool, Fitness centre, RestaurantR1 707+
3-star hotel
33% cheapergirasol0,56 kmR1 780+
4-star hotel
Hyatt Ziva Cancun
9.2 Excellent (1 786 reviews)0,32 kmPrivate beach, snorkelling, Outdoor poolR11 342+
5-star hotel
Turquoize at Hyatt Ziva Cancun - Adults Only8.8 Excellent (252 reviews)0,36 kmPrivate beach, no minors, snorkellingR17 595+
3-star hotel
8% cheaper
Ocean Dream
8 Excellent (1 563 reviews)0,57 kmFree toiletriesR2 441+
3-star hotel
Riu Cancun8 Excellent (178 reviews)0,45 kmPrivate beach, snorkelling, Outdoor poolR4 679+

Good to know

Value for money

7,3

Distance to city centre

9,0 km

Nearest airport

Cancun

Distance to airport

17,5 km